{"metadata":{"transaction_key":"deprecated","request_id":"019eca50-8eb6-7c12-9739-ae88859aadfb","sha256":"fcbcaf75f70bc464e8c9b1e74dd38ffb8da9719cdee390e96e7b00dd83118cca","created":"2026-06-15T08:05:39.393Z","duration":929.5919,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2083,"output_tokens":155},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2253,"output_tokens":2258},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2253,"output_tokens":126}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for giving us a callback. Yeah. Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled. So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this. We've already inactive the account. Alright? And there is no service there is no mobile plan service active currently. Our tech rep already checked this a while ago. You're welcome. And then, the invoice that was generated, I am not sure if you received that or no. Just disregard. K? We can confirm that we've already deactivate this account. So as of this moment, there is no active mobile plan with Airtel. Yeah. This is Airtel Australia. What we do is to provide Internet services within Australia and a mobile plan services. Mm-mm. Yeah. No. Mister mister Mohammad, I just wanted to let you know, we do have a website. Okay? Just to clarify, we do have a website for those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services. So as per our check, we ask our tech department to check. We received your application. We received the application through the website, filling out all the details, and we do have a exchange communication. We're not urgent if you or who else, but we got a confirmation. We do have exchange confirmation from Mohammed Iqbal about this activation. Reason why, it was activated. But since you confirmed you're not the one who activated this, what we do is we've inactivated this account, but we do have. We are not the one who who who got these details. Okay? Yeah. But we did not receive any notification that your number, your details has been until today. K. But but if we receive, we will already did something. Good thing that I've called you. Right? As I've mentioned, we did not install your details. We got the activation order from the website, and we do have exchange email. If we got a notification from the real person that this is not a a legit application, we already did something. Like what I did right now, when you advised that you are not the one who applied, I told you I will ask our tech department to do some, checks, and I get back to you with it some checks. Right? So the help that we can provide to you is we've already inactive this account that you're claiming that you did not apply. So once again, we are not the one who stole your details. Okay? We just got the details from the website. So that person who hacked your details was the one who made an application evidently from the site. You know, everything is done through a online thing, so you have to be vigilant with your details in uploading through an online platform. But I appreciate Yeah. 2027. But we do we don't have the physical, we don't have any physical, details. What we have is the details that was entered from the website. Yeah. Actually, we we even called the number, but there's no answer. And then we've, sent a response, from the email, and then we do have an exchange email. The tech rep provided or show me those details reason why oh, how come? What happened to this? Something like that. But as soon as we got the notice from you, we did this. Okay? But as I've mentioned, from this thing, if we got a notification as early, of course, you will not tolerate. But, anyway, I see. Well, when it They they deactivate and then it's put back, something like that. You just retrieved your phone number recently? Oh oh, after four days. But I'm showing here we received the activation 05/15/2026, the order. Yeah. May fifteen. Yeah. We received the order. Yeah. So Monday? The twenty fifth? Oh, okay. I see. Twenty first? Mm-mm. Okay. But, anyway, we received the activation May 15. And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay, to this number. Alright. And please you're welcome. And, hopefully yeah. Mhmm. Mm-mm. Yeah. So you usually, what what is pain on this is if you file, like, a dispute or investigation, it takes some time. Right? So, yeah, you have to wait. But, hopefully, everything will take into place, and this person will get reprimand. But please be safe. Okay? Be more vigilant. Oh, I can check for you. Oh, sure. Sure. I I can check that for you. What's the other number you would like me to check? Mhmm. Mhmm. Okay. 0451349437? Okay. Can you stay on the line while our tech is checking on this? Just to make sure. Okay. Sure. Thank you. Thank you so much for patiently waiting on the line, Mohammed. Alright. So our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan. Okay? It's not it might be. You can go ahead and ask that. Mhmm. Okay. Mhmm. So nothing to worry. On our end, there is no existing services or plan to this number. Okay? Shirley, if there is anything about this number if we receive anything about this number, we will inform you right away. Okay? You're welcome. You're most welcome. Have a good one, and be safe. 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, thank you so much for giving us a callback.\n\nYeah. Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled. So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this. We've already inactive the account. Alright?\n\nAnd there is no service there is no mobile plan service active currently. Our tech rep already checked this a while ago. You're welcome. And then, the invoice that was generated, I am not sure if you received that or no. Just disregard.\n\nK? We can confirm that we've already deactivate this account. So as of this moment, there is no active mobile plan with Airtel. Yeah. This is Airtel Australia.\n\nWhat we do is to provide Internet services within Australia and a mobile plan services. Mm-mm. Yeah. No. Mister mister Mohammad, I just wanted to let you know, we do have a website.\n\nOkay? Just to clarify, we do have a website for those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services. So as per our check, we ask our tech department to check. We received your application. We received the application through the website, filling out all the details, and we do have a exchange communication.\n\nWe're not urgent if you or who else, but we got a confirmation. We do have exchange confirmation from Mohammed Iqbal about this activation. Reason why, it was activated. But since you confirmed you're not the one who activated this, what we do is we've inactivated this account, but we do have. We are not the one who who who got these details.\n\nOkay? Yeah. But we did not receive any notification that your number, your details has been until today. K. But but if we receive, we will already did something.\n\nGood thing that I've called you. Right? As I've mentioned, we did not install your details. We got the activation order from the website, and we do have exchange email. If we got a notification from the real person that this is not a a legit application, we already did something.\n\nLike what I did right now, when you advised that you are not the one who applied, I told you I will ask our tech department to do some, checks, and I get back to you with it some checks. Right? So the help that we can provide to you is we've already inactive this account that you're claiming that you did not apply. So once again, we are not the one who stole your details. Okay?\n\nWe just got the details from the website. So that person who hacked your details was the one who made an application evidently from the site. You know, everything is done through a online thing, so you have to be vigilant with your details in uploading through an online platform. But I appreciate Yeah. 2027.\n\nBut we do we don't have the physical, we don't have any physical, details. What we have is the details that was entered from the website. Yeah. Actually, we we even called the number, but there's no answer. And then we've, sent a response, from the email, and then we do have an exchange email.\n\nThe tech rep provided or show me those details reason why oh, how come? What happened to this? Something like that. But as soon as we got the notice from you, we did this. Okay?\n\nBut as I've mentioned, from this thing, if we got a notification as early, of course, you will not tolerate. But, anyway, I see. Well, when it They they deactivate and then it's put back, something like that. You just retrieved your phone number recently? Oh oh, after four days.\n\nBut I'm showing here we received the activation 05/15/2026, the order. Yeah. May fifteen. Yeah. We received the order.\n\nYeah. So Monday? The twenty fifth? Oh, okay. I see.\n\nTwenty first? Mm-mm. Okay. But, anyway, we received the activation May 15. And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay, to this number.\n\nAlright. And please you're welcome. And, hopefully yeah. Mhmm. Mm-mm.\n\nYeah. So you usually, what what is pain on this is if you file, like, a dispute or investigation, it takes some time. Right? So, yeah, you have to wait. But, hopefully, everything will take into place, and this person will get reprimand.\n\nBut please be safe. Okay? Be more vigilant. Oh, I can check for you. Oh, sure.\n\nSure. I I can check that for you. What's the other number you would like me to check? Mhmm. Mhmm.\n\nOkay. 0451349437? Okay. Can you stay on the line while our tech is checking on this? Just to make sure.\n\nOkay. Sure. Thank you. Thank you so much for patiently waiting on the line, Mohammed. Alright.\n\nSo our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan. Okay? It's not it might be. You can go ahead and ask that. Mhmm.\n\nOkay. Mhmm. So nothing to worry. On our end, there is no existing services or plan to this number. Okay?\n\nShirley, if there is anything about this number if we receive anything about this number, we will inform you right away. Okay? You're welcome. You're most welcome. Have a good one, and be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.17896856367588043},{"text":"Good afternoon.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.33071963489055634},{"text":"This is Airtel accounts.","start":2.24,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.287987656891346},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.34837324420611065},{"text":"Oh, thank you so much for giving us a callback.","start":8.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.32425689697265625}],"sentiment":"neutral","sentiment_score":0.3184855172167654,"num_words":23,"start":0.96,"end":10.5},{"sentences":[{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.059443145990371704},{"text":"Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled.","start":11.28,"end":25.025,"sentiment":"neutral","sentiment_score":-0.19958464726805686},{"text":"So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this.","start":25.645,"end":32.84,"sentiment":"negative","sentiment_score":-0.4258634525796641},{"text":"We've already inactive the account.","start":33.3,"end":35.56,"sentiment":"negative","sentiment_score":-0.4831325948238373},{"text":"Alright?","start":35.86,"end":36.36,"sentiment":"neutral","sentiment_score":-0.09995220601558684}],"sentiment":"neutral","sentiment_score":-0.30595761922498543,"num_words":60,"start":10.639999,"end":36.36},{"sentences":[{"text":"And there is no service there is no mobile plan service active currently.","start":36.420002,"end":41.8,"sentiment":"neutral","sentiment_score":-0.2256330492404791},{"text":"Our tech rep already checked this a while ago.","start":42.74,"end":46.52,"sentiment":"neutral","sentiment_score":-0.07324862314595117},{"text":"You're welcome.","start":46.905003,"end":47.645,"sentiment":"neutral","sentiment_score":0.06934504024684429},{"text":"And then, the invoice that was generated, I am not sure if you received that or no.","start":47.705,"end":54.585,"sentiment":"neutral","sentiment_score":-0.15669762277427843},{"text":"Just disregard.","start":54.585,"end":55.405,"sentiment":"neutral","sentiment_score":-0.14421357959508896}],"sentiment":"neutral","sentiment_score":-0.1489782305650933,"num_words":43,"start":36.420002,"end":55.405},{"sentences":[{"text":"K?","start":55.945,"end":56.445,"sentiment":"neutral","sentiment_score":-0.05955136194825173},{"text":"We can confirm that we've already deactivate this account.","start":57.145,"end":61.629997,"sentiment":"neutral","sentiment_score":0.00866124178800318},{"text":"So as of this moment, there is no active mobile plan with Airtel.","start":61.85,"end":67.229996,"sentiment":"neutral","sentiment_score":-0.10598396509885788},{"text":"Yeah.","start":70.09,"end":70.409996,"sentiment":"neutral","sentiment_score":-0.0009371265769004822},{"text":"This is Airtel Australia.","start":70.409996,"end":72.525,"sentiment":"neutral","sentiment_score":0.01030273362994194}],"sentiment":"neutral","sentiment_score":-0.04711135443566101,"num_words":28,"start":55.945,"end":72.525},{"sentences":[{"text":"What we do is to provide Internet services within Australia and a mobile plan services.","start":72.665,"end":79.085,"sentiment":"neutral","sentiment_score":0.01903104012211164},{"text":"Mm-mm.","start":82.985,"end":83.485,"sentiment":"neutral","sentiment_score":-0.02234702371060848},{"text":"Yeah.","start":97.875,"end":98.375,"sentiment":"neutral","sentiment_score":-0.11568237841129304},{"text":"No.","start":114.45,"end":114.689995,"sentiment":"neutral","sentiment_score":-0.16134314239025116},{"text":"Mister mister Mohammad, I just wanted to let you know, we do have a website.","start":114.689995,"end":121.27,"sentiment":"neutral","sentiment_score":-0.004464028775691986}],"sentiment":"neutral","sentiment_score":-0.002450526494419936,"num_words":33,"start":72.665,"end":121.27},{"sentences":[{"text":"Okay?","start":121.57,"end":122.07,"sentiment":"neutral","sentiment_score":0.022504668682813644},{"text":"Just to clarify, we do have a website for those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services.","start":122.53,"end":134.325,"sentiment":"neutral","sentiment_score":0.027515572588890792},{"text":"So as per our check, we ask our tech department to check.","start":134.94499,"end":139.125,"sentiment":"neutral","sentiment_score":0.016429051213587325},{"text":"We received your application.","start":139.41,"end":140.95,"sentiment":"neutral","sentiment_score":0.05515796784311533},{"text":"We received the application through the website, filling out all the details, and we do have a exchange communication.","start":141.17,"end":148.95,"sentiment":"neutral","sentiment_score":0.0868352043785547}],"sentiment":"neutral","sentiment_score":0.04417607902238766,"num_words":66,"start":121.57,"end":148.95},{"sentences":[{"text":"We're not urgent if you or who else, but we got a confirmation.","start":149.56999,"end":153.59,"sentiment":"neutral","sentiment_score":0.06173258776275011},{"text":"We do have exchange confirmation from Mohammed Iqbal about this activation.","start":153.97,"end":158.765,"sentiment":"neutral","sentiment_score":0.11679139936512167},{"text":"Reason why, it was activated.","start":159.065,"end":161.24501,"sentiment":"neutral","sentiment_score":0.012318248115479945},{"text":"But since you confirmed you're not the one who activated this, what we do is we've inactivated this account, but we do have.","start":161.465,"end":170.97,"sentiment":"neutral","sentiment_score":-0.12570650114313417},{"text":"We are not the one who who who got these details.","start":170.97,"end":174.19,"sentiment":"neutral","sentiment_score":-0.1436501917513934}],"sentiment":"neutral","sentiment_score":-0.0368663708102845,"num_words":63,"start":149.56999,"end":174.19},{"sentences":[{"text":"Okay?","start":174.25,"end":174.75,"sentiment":"neutral","sentiment_score":-0.12544399499893188},{"text":"Yeah.","start":190.655,"end":190.975,"sentiment":"neutral","sentiment_score":-0.032944291830062866},{"text":"But we did not receive any notification that your number, your details has been until today.","start":190.975,"end":196.675,"sentiment":"neutral","sentiment_score":-0.18994390312582254},{"text":"K.","start":197.05,"end":197.29,"sentiment":"neutral","sentiment_score":-0.05109140649437904},{"text":"But but if we receive, we will already did something.","start":197.29,"end":200.59,"sentiment":"neutral","sentiment_score":-0.07718736045062542}],"sentiment":"neutral","sentiment_score":-0.1386364050980272,"num_words":29,"start":174.25,"end":200.59},{"sentences":[{"text":"Good thing that I've called you.","start":200.89,"end":202.59,"sentiment":"neutral","sentiment_score":0.3230084776878357},{"text":"Right?","start":202.65,"end":203.15,"sentiment":"neutral","sentiment_score":0.07649331539869308},{"text":"As I've mentioned, we did not install your details.","start":203.37,"end":206.19,"sentiment":"neutral","sentiment_score":-0.08619194560580784},{"text":"We got the activation order from the website, and we do have exchange email.","start":206.33,"end":211.295,"sentiment":"neutral","sentiment_score":-0.10140700718121869},{"text":"If we got a notification from the real person that this is not a a legit application, we already did something.","start":211.675,"end":219.53499,"sentiment":"negative","sentiment_score":-0.36490106156894137}],"sentiment":"neutral","sentiment_score":-0.1538000729884587,"num_words":51,"start":200.89,"end":219.53499},{"sentences":[{"text":"Like what I did right now, when you advised that you are not the one who applied, I told you I will ask our tech department to do some, checks, and I get back to you with it some checks.","start":219.67499,"end":230.39,"sentiment":"neutral","sentiment_score":-0.156019707582891},{"text":"Right?","start":230.39,"end":230.89,"sentiment":"neutral","sentiment_score":-0.08818928152322769},{"text":"So the help that we can provide to you is we've already inactive this account that you're claiming that you did not apply.","start":231.11,"end":238.485,"sentiment":"negative","sentiment_score":-0.3505231984283613},{"text":"So once again, we are not the one who stole your details.","start":238.485,"end":242.825,"sentiment":"neutral","sentiment_score":-0.31569548944632214},{"text":"Okay?","start":242.965,"end":243.365,"sentiment":"neutral","sentiment_score":-0.10331138968467712}],"sentiment":"neutral","sentiment_score":-0.23743725210041194,"num_words":77,"start":219.67499,"end":243.365},{"sentences":[{"text":"We just got the details from the website.","start":243.365,"end":246.185,"sentiment":"neutral","sentiment_score":-0.07127499394118786},{"text":"So that person who hacked your details was the one who made an application evidently from the site.","start":246.24501,"end":253.59001,"sentiment":"negative","sentiment_score":-0.46507514185375637},{"text":"You know, everything is done through a online thing, so you have to be vigilant with your details in uploading through an online platform.","start":253.59001,"end":262.65,"sentiment":"neutral","sentiment_score":-0.29193435547252494},{"text":"But I appreciate Yeah.","start":263.43,"end":288.91998,"sentiment":"neutral","sentiment_score":0.05969436839222908},{"text":"2027.","start":294.245,"end":295.285,"sentiment":"neutral","sentiment_score":-0.04342442750930786}],"sentiment":"neutral","sentiment_score":-0.2864113452759656,"num_words":55,"start":243.365,"end":295.285},{"sentences":[{"text":"But we do we don't have the physical, we don't have any physical, details.","start":295.285,"end":300.345,"sentiment":"neutral","sentiment_score":-0.13477716648152896},{"text":"What we have is the details that was entered from the website.","start":300.405,"end":303.86502,"sentiment":"neutral","sentiment_score":-0.04926226924483975},{"text":"Yeah.","start":308.2,"end":308.44,"sentiment":"neutral","sentiment_score":-0.01298079639673233},{"text":"Actually, we we even called the number, but there's no answer.","start":308.44,"end":312.36002,"sentiment":"neutral","sentiment_score":-0.17718356441367755},{"text":"And then we've, sent a response, from the email, and then we do have an exchange email.","start":312.36002,"end":319.18,"sentiment":"neutral","sentiment_score":-0.0822573878309306}],"sentiment":"neutral","sentiment_score":-0.10615278472277251,"num_words":55,"start":295.285,"end":319.18},{"sentences":[{"text":"The tech rep provided or show me those details reason why oh, how come?","start":320.29498,"end":326.695,"sentiment":"neutral","sentiment_score":-0.048646415184651105},{"text":"What happened to this?","start":326.695,"end":327.735,"sentiment":"neutral","sentiment_score":-0.19492555782198906},{"text":"Something like that.","start":327.735,"end":328.535,"sentiment":"neutral","sentiment_score":-0.12991569687922797},{"text":"But as soon as we got the notice from you, we did this.","start":328.535,"end":334.34,"sentiment":"neutral","sentiment_score":-0.1464192156608288},{"text":"Okay?","start":334.34,"end":334.82,"sentiment":"neutral","sentiment_score":-0.030169056728482246}],"sentiment":"neutral","sentiment_score":-0.10811765699514321,"num_words":35,"start":320.29498,"end":334.82},{"sentences":[{"text":"But as I've mentioned, from this thing, if we got a notification as early, of course, you will not tolerate.","start":334.82,"end":343.16,"sentiment":"neutral","sentiment_score":-0.25820125862956045},{"text":"But, anyway, I see.","start":343.46,"end":354.315,"sentiment":"neutral","sentiment_score":-0.045861052349209785},{"text":"Well, when it They they deactivate and then it's put back, something like that.","start":354.315,"end":359.855,"sentiment":"neutral","sentiment_score":-0.07148647321654218},{"text":"You just retrieved your phone number recently?","start":360.05,"end":362.39,"sentiment":"neutral","sentiment_score":-0.027705186711890355},{"text":"Oh oh, after four days.","start":372.61,"end":375.09,"sentiment":"neutral","sentiment_score":0.031149478256702424}],"sentiment":"neutral","sentiment_score":-0.1277293784543872,"num_words":50,"start":334.82,"end":375.09},{"sentences":[{"text":"But I'm showing here we received the activation 05/15/2026, the order.","start":375.09,"end":381.165,"sentiment":"neutral","sentiment_score":0.09290480088781226},{"text":"Yeah.","start":383.385,"end":383.785,"sentiment":"neutral","sentiment_score":0.022082077339291573},{"text":"May fifteen.","start":383.785,"end":384.60498,"sentiment":"neutral","sentiment_score":0.031201839447021484},{"text":"Yeah.","start":385.305,"end":385.705,"sentiment":"neutral","sentiment_score":0.07528463006019592},{"text":"We received the order.","start":385.705,"end":387.085,"sentiment":"neutral","sentiment_score":0.10831109434366226}],"sentiment":"neutral","sentiment_score":0.0849982933386376,"num_words":19,"start":375.09,"end":387.085},{"sentences":[{"text":"Yeah.","start":413.475,"end":413.875,"sentiment":"neutral","sentiment_score":-0.0027175587601959705},{"text":"So Monday?","start":413.875,"end":415.015,"sentiment":"neutral","sentiment_score":-0.03412281163036823},{"text":"The twenty fifth?","start":417.155,"end":418.195,"sentiment":"neutral","sentiment_score":-0.007369561896969874},{"text":"Oh, okay.","start":418.195,"end":418.915,"sentiment":"neutral","sentiment_score":-0.003586496226489544},{"text":"I see.","start":418.915,"end":419.49,"sentiment":"neutral","sentiment_score":-0.013179569505155087}],"sentiment":"neutral","sentiment_score":-0.012660399917513132,"num_words":10,"start":413.475,"end":419.49},{"sentences":[{"text":"Twenty first?","start":425.88998,"end":426.87,"sentiment":"neutral","sentiment_score":-0.014893466606736183},{"text":"Mm-mm.","start":430.93,"end":431.43,"sentiment":"neutral","sentiment_score":-0.0035680101718753576},{"text":"Okay.","start":435.51498,"end":436.01498,"sentiment":"neutral","sentiment_score":0.021913129836320877},{"text":"But, anyway, we received the activation May 15.","start":436.315,"end":439.755,"sentiment":"neutral","sentiment_score":0.0909782403614372},{"text":"And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay, to this number.","start":439.755,"end":449.7,"sentiment":"neutral","sentiment_score":-0.009471044316887856}],"sentiment":"neutral","sentiment_score":0.012962378416764172,"num_words":37,"start":425.88998,"end":449.7},{"sentences":[{"text":"Alright.","start":450.26,"end":450.74002,"sentiment":"positive","sentiment_score":0.5073065757751465},{"text":"And please you're welcome.","start":450.74002,"end":452.44,"sentiment":"neutral","sentiment_score":0.26883300207555294},{"text":"And, hopefully yeah.","start":453.06,"end":459.72,"sentiment":"neutral","sentiment_score":-0.21255157639582953},{"text":"Mhmm.","start":460.58002,"end":461.08002,"sentiment":"neutral","sentiment_score":-0.1385221779346466},{"text":"Mm-mm.","start":469.63498,"end":470.13498,"sentiment":"neutral","sentiment_score":-0.06154900789260864}],"sentiment":"neutral","sentiment_score":0.07449126690626144,"num_words":10,"start":450.26,"end":470.13498},{"sentences":[{"text":"Yeah.","start":470.35498,"end":470.835,"sentiment":"neutral","sentiment_score":-0.09028694033622742},{"text":"So you usually, what what is pain on this is if you file, like, a dispute or investigation, it takes some time.","start":470.835,"end":478.615,"sentiment":"neutral","sentiment_score":-0.16975491629405456},{"text":"Right?","start":478.675,"end":479.175,"sentiment":"neutral","sentiment_score":-0.09927168488502502},{"text":"So, yeah, you have to wait.","start":479.72,"end":481.08,"sentiment":"neutral","sentiment_score":-0.15781152000029883},{"text":"But, hopefully, everything will take into place, and this person will get reprimand.","start":481.08,"end":487.5,"sentiment":"neutral","sentiment_score":-0.14599556017380494}],"sentiment":"neutral","sentiment_score":-0.15741809734771417,"num_words":43,"start":470.35498,"end":487.5},{"sentences":[{"text":"But please be safe.","start":487.8,"end":489.0,"sentiment":"neutral","sentiment_score":-0.20205598697066307},{"text":"Okay?","start":489.0,"end":489.4,"sentiment":"neutral","sentiment_score":-0.0483909510076046},{"text":"Be more vigilant.","start":489.4,"end":490.38,"sentiment":"neutral","sentiment_score":-0.12098848074674606},{"text":"Oh, I can check for you.","start":495.895,"end":497.755,"sentiment":"neutral","sentiment_score":0.015404404606670141},{"text":"Oh, sure.","start":499.655,"end":500.315,"sentiment":"neutral","sentiment_score":0.02901134081184864}],"sentiment":"neutral","sentiment_score":-0.06682070199167356,"num_words":16,"start":487.8,"end":500.315},{"sentences":[{"text":"Sure.","start":506.03998,"end":506.36,"sentiment":"neutral","sentiment_score":0.05017388239502907},{"text":"I I can check that for you.","start":506.36,"end":507.8,"sentiment":"neutral","sentiment_score":0.05202147790363857},{"text":"What's the other number you would like me to check?","start":507.8,"end":510.3,"sentiment":"neutral","sentiment_score":-0.0019600149360485377},{"text":"Mhmm.","start":513.72,"end":514.22,"sentiment":"neutral","sentiment_score":0.00095033785328269},{"text":"Mhmm.","start":516.44,"end":516.94,"sentiment":"neutral","sentiment_score":-0.00015840493142604828}],"sentiment":"neutral","sentiment_score":0.019775800564093515,"num_words":20,"start":506.03998,"end":516.94},{"sentences":[{"text":"Okay.","start":519.0,"end":519.5,"sentiment":"neutral","sentiment_score":0.00389181450009346},{"text":"0451349437?","start":519.975,"end":524.15497,"sentiment":"neutral","sentiment_score":0.0032257491257041693},{"text":"Okay.","start":525.735,"end":526.235,"sentiment":"neutral","sentiment_score":0.01133897714316845},{"text":"Can you stay on the line while our tech is checking on this?","start":526.295,"end":530.235,"sentiment":"neutral","sentiment_score":0.007036822561461192},{"text":"Just to make sure.","start":530.535,"end":531.415,"sentiment":"neutral","sentiment_score":0.017160598188638687}],"sentiment":"neutral","sentiment_score":0.008928881341125816,"num_words":20,"start":519.0,"end":531.415},{"sentences":[{"text":"Okay.","start":531.415,"end":531.735,"sentiment":"neutral","sentiment_score":0.07340167462825775},{"text":"Sure.","start":531.735,"end":532.135,"sentiment":"neutral","sentiment_score":0.1464853584766388},{"text":"Thank you.","start":532.135,"end":532.875,"sentiment":"neutral","sentiment_score":0.30818720161914825},{"text":"Thank you so much for patiently waiting on the line, Mohammed.","start":863.45496,"end":866.355,"sentiment":"positive","sentiment_score":0.5344676077365875},{"text":"Alright.","start":867.77496,"end":868.25494,"sentiment":"neutral","sentiment_score":0.0919003114104271}],"sentiment":"positive","sentiment_score":0.4254565895535052,"num_words":16,"start":531.415,"end":868.25494},{"sentences":[{"text":"So our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan.","start":868.25494,"end":880.7,"sentiment":"neutral","sentiment_score":-0.049951150082051754},{"text":"Okay?","start":880.7,"end":881.2,"sentiment":"neutral","sentiment_score":-0.048990726470947266},{"text":"It's not it might be.","start":884.515,"end":886.755,"sentiment":"neutral","sentiment_score":-0.12081282287836075},{"text":"You can go ahead and ask that.","start":886.755,"end":889.255,"sentiment":"neutral","sentiment_score":-0.008780705077307565},{"text":"Mhmm.","start":894.435,"end":894.935,"sentiment":"neutral","sentiment_score":-0.007935727015137672}],"sentiment":"neutral","sentiment_score":-0.05063172073706108,"num_words":34,"start":868.25494,"end":894.935},{"sentences":[{"text":"Okay.","start":895.155,"end":895.655,"sentiment":"neutral","sentiment_score":-0.0034872638061642647},{"text":"Mhmm.","start":899.28,"end":899.60004,"sentiment":"neutral","sentiment_score":0.012976405210793018},{"text":"So nothing to worry.","start":899.60004,"end":900.72003,"sentiment":"neutral","sentiment_score":0.013824156485497952},{"text":"On our end, there is no existing services or plan to this number.","start":900.72003,"end":906.56,"sentiment":"neutral","sentiment_score":-0.08681530104233669},{"text":"Okay?","start":906.56,"end":907.06,"sentiment":"neutral","sentiment_score":-0.007640508934855461}],"sentiment":"neutral","sentiment_score":-0.05357268275693059,"num_words":20,"start":895.155,"end":907.06},{"sentences":[{"text":"Shirley, if there is anything about this number if we receive anything about this number, we will inform you right away.","start":912.52496,"end":922.11694,"sentiment":"neutral","sentiment_score":0.019465277148854165},{"text":"Okay?","start":922.11694,"end":922.61694,"sentiment":"neutral","sentiment_score":0.1750645637512207},{"text":"You're welcome.","start":923.23694,"end":924.05695,"sentiment":"positive","sentiment_score":0.5348341315984726},{"text":"You're most welcome.","start":924.7569,"end":926.05695,"sentiment":"positive","sentiment_score":0.6477611064910889},{"text":"Have a good one, and be safe.","start":926.1969,"end":927.87695,"sentiment":"positive","sentiment_score":0.7222520112991333}],"sentiment":"neutral","sentiment_score":0.25448679546003833,"num_words":34,"start":912.52496,"end":927.87695},{"sentences":[{"text":"Bye bye.","start":927.87695,"end":928.4569,"sentiment":"neutral","sentiment_score":0.2957627773284912}],"sentiment":"neutral","sentiment_score":0.2957627773284912,"num_words":2,"start":927.87695,"end":928.4569}]}}]},{"alternatives":[{"transcript":"Hi. This is Mohammed. I missed your call. Yeah. Thank you. Okay. Thank you very much. So your company Airtel? Yeah. Okay. Because my other phone, I have two number on my name. And one goes here and one goes to Telstar. So I am going to the both company against to the communication department department. I already prepared my documents. So I'm waiting for the police one event number. I get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things. It's not mean someone stolen my ID and put your system, and you stayed away. You did not call me anymore. No no send in. Yeah? Okay. Yep. Yeah. I understand. Yeah. No. No. My question no. No. No. My question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything. Then I I apply to the someone I port the number. So this is not this is very it's it's very easy. Someone anyone can No. No. No. No. Yeah. Thank you. Thank you very much. Yes, please. Yeah. Yeah. Because yeah. Because that's passport. I already canceled, but he's if you physical see that passport still is valid in next two year, maybe he try again because the passport already canceled, but his validity showing next two years. So how do you people know? How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government. But is there if if you see the physical passport, still showing end of the twenty '20 seven. But make sure next time, if anyone try, we we put an and then you check first call, and then you people pursue the other otherwise Yeah. We yeah. Because it like, well, this my number is maybe with you or the people with maybe four, five days, I think so, because I get back in within four, five days. Use your service, maybe. Yeah. No. No. No. I get if I think port is the twenty first or twenty second. I back is 2025 or six. So after four days. Oh, '15? '15 of May. Oh, I don't know how to get this. What what is my number is disconnect from me. It's, I think, twenty first. Monday that day is Monday. I think it's Monday. What's that date? I'm not sure. What is if you go to the the calendar, June May is Monday. What's the Monday? When's the man yes. Yes. He goes to the Monday. Oh, no. Sorry. The twenty twenty fifth twenty fifth. I think so. I think so. Around twenty fifth. No. No. No. I think twenty first. Sorry. '20 yeah. I think it's twenty first. Yeah. I beg is the twenty fifth. May 20 fifth twenty fifth or '20 in these two days. Okay. Thank you. Thank you very much, sir. Hopefully because still still I have dispute my money in the credit card, 1,200. Other money I get back from Commonwealth, but one is the credit card still in spending. Let's say they are because they use because I don't know how to withdraw money from the credit card from the ATM. Yeah. Okay. Can you check if my other number is also ported with you? Only this number. I have two both now. Yeah. Yeah, please. Because both both both are my name, and their number is my wife. I gave the number because yeah. Their number is 0451 349 437. Yes. Yes, please. Yes, please. Yes, ma'am. Yep. Oh, so it's not your I think he goes with the Telstra. Yeah. Because first first day is my number port and this number after two days. When when when my number is 4, after two days, this number is 4. Okay. And make sure you put in the system if someone try again, that guy maybe. And yeah. Thank you, Ril. Okay. Thank you, dear. I appreciate it. Thank you. Bye bye. You too. 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This is Mohammed. I missed your call. Yeah. Thank you.\n\nOkay. Thank you very much. So your company Airtel? Yeah. Okay.\n\nBecause my other phone, I have two number on my name. And one goes here and one goes to Telstar. So I am going to the both company against to the communication department department. I already prepared my documents. So I'm waiting for the police one event number.\n\nI get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things. It's not mean someone stolen my ID and put your system, and you stayed away. You did not call me anymore. No no send in. Yeah?\n\nOkay. Yep. Yeah. I understand. Yeah.\n\nNo. No. My question no. No. No.\n\nMy question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything. Then I I apply to the someone I port the number. So this is not this is very it's it's very easy. Someone anyone can No. No.\n\nNo. No. Yeah. Thank you. Thank you very much.\n\nYes, please. Yeah. Yeah. Because yeah. Because that's passport.\n\nI already canceled, but he's if you physical see that passport still is valid in next two year, maybe he try again because the passport already canceled, but his validity showing next two years. So how do you people know? How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government. But is there if if you see the physical passport, still showing end of the twenty '20 seven. But make sure next time, if anyone try, we we put an and then you check first call, and then you people pursue the other otherwise Yeah.\n\nWe yeah. Because it like, well, this my number is maybe with you or the people with maybe four, five days, I think so, because I get back in within four, five days. Use your service, maybe. Yeah. No.\n\nNo. No. I get if I think port is the twenty first or twenty second. I back is 2025 or six. So after four days.\n\nOh, '15? '15 of May. Oh, I don't know how to get this. What what is my number is disconnect from me. It's, I think, twenty first.\n\nMonday that day is Monday. I think it's Monday. What's that date? I'm not sure. What is if you go to the the calendar, June May is Monday.\n\nWhat's the Monday? When's the man yes. Yes. He goes to the Monday. Oh, no.\n\nSorry. The twenty twenty fifth twenty fifth. I think so. I think so. Around twenty fifth.\n\nNo. No. No. I think twenty first. Sorry.\n\n'20 yeah. I think it's twenty first. Yeah. I beg is the twenty fifth. May 20 fifth twenty fifth or '20 in these two days.\n\nOkay. Thank you. Thank you very much, sir. Hopefully because still still I have dispute my money in the credit card, 1,200. Other money I get back from Commonwealth, but one is the credit card still in spending.\n\nLet's say they are because they use because I don't know how to withdraw money from the credit card from the ATM. Yeah. Okay. Can you check if my other number is also ported with you? Only this number.\n\nI have two both now. Yeah. Yeah, please. Because both both both are my name, and their number is my wife. I gave the number because yeah.\n\nTheir number is 0451 349 437. Yes. Yes, please. Yes, please. Yes, ma'am.\n\nYep. Oh, so it's not your I think he goes with the Telstra. Yeah. Because first first day is my number port and this number after two days. When when when my number is 4, after two days, this number is 4.\n\nOkay. And make sure you put in the system if someone try again, that guy maybe. And yeah. Thank you, Ril. Okay.\n\nThank you, dear. I appreciate it. Thank you. Bye bye. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.025183338671922684},{"text":"This is Mohammed.","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.028116732214887936},{"text":"I missed your call.","start":6.48,"end":7.54,"sentiment":"neutral","sentiment_score":-0.07309984415769577},{"text":"Yeah.","start":36.47,"end":36.97,"sentiment":"neutral","sentiment_score":-0.13022533059120178},{"text":"Thank you.","start":45.765,"end":46.505,"sentiment":"neutral","sentiment_score":0.00247064046561718}],"sentiment":"neutral","sentiment_score":-0.028013626452196728,"num_words":11,"start":5.3599997,"end":46.505},{"sentences":[{"text":"Okay.","start":56.21,"end":56.53,"sentiment":"neutral","sentiment_score":-0.023853544145822525},{"text":"Thank you very much.","start":56.53,"end":57.59,"sentiment":"neutral","sentiment_score":0.0839278269559145},{"text":"So your company Airtel?","start":67.805,"end":69.265,"sentiment":"neutral","sentiment_score":-0.011919286916963756},{"text":"Yeah.","start":78.845,"end":79.325,"sentiment":"neutral","sentiment_score":-0.00337078608572483},{"text":"Okay.","start":79.325,"end":79.645,"sentiment":"neutral","sentiment_score":-0.01856041699647903}],"sentiment":"neutral","sentiment_score":0.022022673902525144,"num_words":11,"start":56.21,"end":79.645},{"sentences":[{"text":"Because my other phone, I have two number on my name.","start":79.645,"end":82.545,"sentiment":"neutral","sentiment_score":-0.04022388956086202},{"text":"And one goes here and one goes to Telstar.","start":83.829994,"end":86.25,"sentiment":"neutral","sentiment_score":-0.045432962063286036},{"text":"So I am going to the both company against to the communication department department.","start":86.31,"end":92.57,"sentiment":"neutral","sentiment_score":-0.10388868834291186},{"text":"I already prepared my documents.","start":92.63,"end":94.729996,"sentiment":"neutral","sentiment_score":-0.09028665125370025},{"text":"So I'm waiting for the police one event number.","start":95.285,"end":98.005005,"sentiment":"neutral","sentiment_score":-0.09674372192886141}],"sentiment":"neutral","sentiment_score":-0.0755818298785016,"num_words":48,"start":79.645,"end":98.005005},{"sentences":[{"text":"I get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things.","start":98.005005,"end":108.025,"sentiment":"neutral","sentiment_score":-0.2619837752232949},{"text":"It's not mean someone stolen my ID and put your system, and you stayed away.","start":108.25,"end":112.49,"sentiment":"negative","sentiment_score":-0.3852683891852697},{"text":"You did not call me anymore.","start":112.49,"end":114.009995,"sentiment":"negative","sentiment_score":-0.38186876475811005},{"text":"No no send in.","start":114.009995,"end":115.63,"sentiment":"neutral","sentiment_score":-0.15920204110443592},{"text":"Yeah?","start":116.49,"end":116.99,"sentiment":"neutral","sentiment_score":-0.024568326771259308}],"sentiment":"neutral","sentiment_score":-0.30038451045751574,"num_words":50,"start":98.005005,"end":116.99},{"sentences":[{"text":"Okay.","start":125.625,"end":126.125,"sentiment":"neutral","sentiment_score":0.018467994406819344},{"text":"Yep.","start":145.56,"end":146.06,"sentiment":"neutral","sentiment_score":0.0995226353406906},{"text":"Yeah.","start":169.51,"end":169.63,"sentiment":"neutral","sentiment_score":-0.06248266249895096},{"text":"I 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no.","start":173.10999,"end":174.23,"sentiment":"neutral","sentiment_score":-0.1839126000801722},{"text":"No.","start":174.23,"end":174.39,"sentiment":"neutral","sentiment_score":-0.20532959699630737},{"text":"No.","start":174.39,"end":174.62999,"sentiment":"neutral","sentiment_score":-0.25345051288604736}],"sentiment":"neutral","sentiment_score":-0.1886684788124902,"num_words":7,"start":172.79,"end":174.62999},{"sentences":[{"text":"My question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything.","start":174.62999,"end":182.455,"sentiment":"neutral","sentiment_score":-0.18051620147057942},{"text":"Then I I apply to the someone I port the number.","start":182.455,"end":186.875,"sentiment":"neutral","sentiment_score":-0.07621803778139027},{"text":"So this is not this is very it's it's very easy.","start":187.095,"end":190.05501,"sentiment":"neutral","sentiment_score":-0.12240139869126407},{"text":"Someone anyone can No.","start":190.05501,"end":194.09001,"sentiment":"neutral","sentiment_score":-0.09385884180665016},{"text":"No.","start":194.09001,"end":194.59001,"sentiment":"neutral","sentiment_score":-0.20344866812229156}],"sentiment":"neutral","sentiment_score":-0.13655287640479705,"num_words":48,"start":174.62999,"end":194.59001},{"sentences":[{"text":"No.","start":194.65001,"end":195.15001,"sentiment":"neutral","sentiment_score":-0.15816470980644226},{"text":"No.","start":195.21,"end":195.71,"sentiment":"neutral","sentiment_score":-0.19653797149658203},{"text":"Yeah.","start":202.65001,"end":202.97,"sentiment":"neutral","sentiment_score":0.14639519155025482},{"text":"Thank you.","start":202.97,"end":203.37001,"sentiment":"positive","sentiment_score":0.33899758756160736},{"text":"Thank you very much.","start":203.37001,"end":204.43001,"sentiment":"neutral","sentiment_score":0.12196128442883492}],"sentiment":"neutral","sentiment_score":0.10639253589842054,"num_words":9,"start":194.65001,"end":204.43001},{"sentences":[{"text":"Yes, please.","start":228.92,"end":229.74,"sentiment":"neutral","sentiment_score":-0.08644327521324158},{"text":"Yeah.","start":245.145,"end":245.645,"sentiment":"neutral","sentiment_score":-0.04169725999236107},{"text":"Yeah.","start":263.415,"end":263.655,"sentiment":"neutral","sentiment_score":-0.006730712950229645},{"text":"Because yeah.","start":263.655,"end":265.175,"sentiment":"neutral","sentiment_score":0.11565633118152618},{"text":"Because that's passport.","start":265.175,"end":266.375,"sentiment":"neutral","sentiment_score":0.04048013438781103}],"sentiment":"neutral","sentiment_score":0.014604282461934619,"num_words":9,"start":228.92,"end":266.375},{"sentences":[{"text":"I already canceled, but he's if you physical see that passport still is valid in next two year, maybe he try again because the passport already canceled, but his validity showing next two years.","start":266.375,"end":278.88,"sentiment":"neutral","sentiment_score":-0.17226850657778628},{"text":"So how do you people know?","start":279.2,"end":280.48,"sentiment":"neutral","sentiment_score":-0.08369234576821327},{"text":"How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government.","start":280.48,"end":287.62,"sentiment":"neutral","sentiment_score":-0.18376361070708794},{"text":"But is there if if you see the physical passport, still showing end of the twenty '20 seven.","start":288.08002,"end":299.715,"sentiment":"neutral","sentiment_score":-0.05268426280882624},{"text":"But make sure next time, if anyone try, we we put an and then you check first call, and then you people pursue the other otherwise Yeah.","start":301.615,"end":320.595,"sentiment":"neutral","sentiment_score":-0.03385556854859546}],"sentiment":"neutral","sentiment_score":-0.11462149359982148,"num_words":107,"start":266.375,"end":320.595},{"sentences":[{"text":"We yeah.","start":320.595,"end":322.695,"sentiment":"neutral","sentiment_score":-0.020386647433042526},{"text":"Because it like, well, this my number is maybe with you or the people with maybe four, five days, I think so, because I get back in within four, five days.","start":343.75,"end":352.365,"sentiment":"neutral","sentiment_score":-0.07015525994281616},{"text":"Use your service, maybe.","start":353.025,"end":355.245,"sentiment":"neutral","sentiment_score":-0.03527327720075846},{"text":"Yeah.","start":360.185,"end":360.685,"sentiment":"neutral","sentiment_score":0.0017184186726808548},{"text":"No.","start":363.24,"end":363.47998,"sentiment":"neutral","sentiment_score":-0.25387042760849}],"sentiment":"neutral","sentiment_score":-0.06689311463672382,"num_words":39,"start":320.595,"end":363.47998},{"sentences":[{"text":"No.","start":363.47998,"end":363.63998,"sentiment":"neutral","sentiment_score":-0.2712729573249817},{"text":"No.","start":363.63998,"end":363.72,"sentiment":"neutral","sentiment_score":-0.118504136800766},{"text":"I get if I think port is the twenty first or twenty second.","start":363.72,"end":368.46,"sentiment":"neutral","sentiment_score":0.009948441830392066},{"text":"I back is 2025 or six.","start":368.52,"end":372.52,"sentiment":"neutral","sentiment_score":0.011733700831731161},{"text":"So after four days.","start":372.52,"end":373.695,"sentiment":"neutral","sentiment_score":0.012149215210229158}],"sentiment":"neutral","sentiment_score":-0.005657931379973888,"num_words":25,"start":363.47998,"end":373.695},{"sentences":[{"text":"Oh, '15?","start":382.255,"end":382.83502,"sentiment":"neutral","sentiment_score":0.027344651520252228},{"text":"'15 of May.","start":383.775,"end":384.915,"sentiment":"neutral","sentiment_score":0.026672992234428722},{"text":"Oh, I don't know how to get this.","start":388.0,"end":389.84003,"sentiment":"neutral","sentiment_score":-0.2697584107518196},{"text":"What what is my number is disconnect from me.","start":389.84003,"end":392.40002,"sentiment":"neutral","sentiment_score":-0.18933528496159446},{"text":"It's, I think, twenty 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Monday.","start":399.04,"end":404.69498,"sentiment":"neutral","sentiment_score":-0.03001673648563715}],"sentiment":"neutral","sentiment_score":-0.03946014793057527,"num_words":28,"start":394.08002,"end":404.69498},{"sentences":[{"text":"What's the Monday?","start":404.69498,"end":405.75497,"sentiment":"neutral","sentiment_score":-0.016744195794065792},{"text":"When's the man yes.","start":405.995,"end":408.875,"sentiment":"neutral","sentiment_score":-0.007700496120378375},{"text":"Yes.","start":410.53497,"end":410.85498,"sentiment":"neutral","sentiment_score":0.01831960305571556},{"text":"He goes to the Monday.","start":410.85498,"end":413.735,"sentiment":"neutral","sentiment_score":-0.0008674345910549164},{"text":"Oh, no.","start":413.735,"end":414.13498,"sentiment":"neutral","sentiment_score":-0.041252193972468376}],"sentiment":"neutral","sentiment_score":-0.009970435313880444,"num_words":15,"start":404.69498,"end":414.13498},{"sentences":[{"text":"Sorry.","start":414.13498,"end":414.455,"sentiment":"neutral","sentiment_score":-0.053554825484752655},{"text":"The twenty twenty fifth twenty fifth.","start":414.455,"end":416.52,"sentiment":"neutral","sentiment_score":-0.015304711026449999},{"text":"I think so.","start":418.44,"end":419.5,"sentiment":"neutral","sentiment_score":-0.013700778285662333},{"text":"I think so.","start":419.87997,"end":420.59998,"sentiment":"neutral","sentiment_score":-0.012671980851640305},{"text":"Around twenty fifth.","start":420.59998,"end":422.75998,"sentiment":"neutral","sentiment_score":-0.01150246181835731}],"sentiment":"neutral","sentiment_score":-0.01618804715690203,"num_words":16,"start":414.13498,"end":422.75998},{"sentences":[{"text":"No.","start":422.75998,"end":423.0,"sentiment":"neutral","sentiment_score":-0.11483307927846909},{"text":"No.","start":423.0,"end":423.16,"sentiment":"neutral","sentiment_score":-0.14062348008155823},{"text":"No.","start":423.16,"end":423.31998,"sentiment":"neutral","sentiment_score":-0.15546244382858276},{"text":"I think twenty first.","start":423.31998,"end":424.28,"sentiment":"neutral","sentiment_score":-0.11624789051711559},{"text":"Sorry.","start":424.28,"end":424.68,"sentiment":"neutral","sentiment_score":-0.05451704189181328}],"sentiment":"neutral","sentiment_score":-0.11630345089361072,"num_words":8,"start":422.75998,"end":424.68},{"sentences":[{"text":"'20 yeah.","start":424.68,"end":427.31998,"sentiment":"neutral","sentiment_score":-0.021516481414437294},{"text":"I think it's twenty first.","start":427.31998,"end":428.68,"sentiment":"neutral","sentiment_score":-0.023322243615984915},{"text":"Yeah.","start":428.68,"end":428.84,"sentiment":"neutral","sentiment_score":-0.002292666584253311},{"text":"I beg is the twenty fifth.","start":428.84,"end":430.245,"sentiment":"neutral","sentiment_score":-0.0022981283254921436},{"text":"May 20 fifth twenty fifth or '20 in these two days.","start":430.565,"end":433.865,"sentiment":"neutral","sentiment_score":-0.00921990874816071}],"sentiment":"neutral","sentiment_score":-0.011085784547030925,"num_words":25,"start":424.68,"end":433.865},{"sentences":[{"text":"Okay.","start":448.8,"end":449.3,"sentiment":"neutral","sentiment_score":0.0677308440208435},{"text":"Thank you.","start":449.36,"end":450.15997,"sentiment":"positive","sentiment_score":0.5045542418956757},{"text":"Thank you very much, sir.","start":450.15997,"end":451.19998,"sentiment":"positive","sentiment_score":0.44367727637290955},{"text":"Hopefully because still still I have dispute my money in the credit card, 1,200.","start":451.19998,"end":456.81998,"sentiment":"neutral","sentiment_score":-0.2926114020603044},{"text":"Other money I get back from Commonwealth, but one is the credit card still in spending.","start":457.095,"end":462.295,"sentiment":"neutral","sentiment_score":-0.20599115965887904}],"sentiment":"neutral","sentiment_score":-0.10782085457130482,"num_words":38,"start":448.8,"end":462.295},{"sentences":[{"text":"Let's say they are because they use because I don't know how to withdraw money from the credit card from the ATM.","start":462.295,"end":468.875,"sentiment":"neutral","sentiment_score":-0.2737236022949219},{"text":"Yeah.","start":478.96,"end":479.46,"sentiment":"neutral","sentiment_score":-0.14165759086608887},{"text":"Okay.","start":485.085,"end":485.585,"sentiment":"neutral","sentiment_score":-0.1375548243522644},{"text":"Can you check if my other number is also ported with you?","start":490.925,"end":494.145,"sentiment":"neutral","sentiment_score":-0.010205462186907729},{"text":"Only this number.","start":494.285,"end":495.345,"sentiment":"neutral","sentiment_score":-0.010911359762152037}],"sentiment":"neutral","sentiment_score":-0.16554695618553802,"num_words":39,"start":462.295,"end":495.345},{"sentences":[{"text":"I have two both now.","start":495.485,"end":497.26498,"sentiment":"neutral","sentiment_score":0.007158995419740677},{"text":"Yeah.","start":497.88,"end":498.12,"sentiment":"neutral","sentiment_score":0.028804007917642593},{"text":"Yeah, please.","start":498.12,"end":498.75998,"sentiment":"neutral","sentiment_score":0.03177591413259506},{"text":"Because both both both are my name, and their number is my wife.","start":498.75998,"end":504.19998,"sentiment":"neutral","sentiment_score":0.023852683890324373},{"text":"I gave the number because yeah.","start":504.19998,"end":510.22,"sentiment":"neutral","sentiment_score":0.02509259929259618}],"sentiment":"neutral","sentiment_score":0.02180708517079,"num_words":27,"start":495.485,"end":510.22},{"sentences":[{"text":"Their number is 0451 349 437.","start":510.44,"end":518.335,"sentiment":"neutral","sentiment_score":-0.0014803940951727175},{"text":"Yes.","start":524.715,"end":525.215,"sentiment":"neutral","sentiment_score":0.011459529399871826},{"text":"Yes, please.","start":529.92004,"end":530.64,"sentiment":"neutral","sentiment_score":0.011934251990169287},{"text":"Yes, please.","start":530.64,"end":531.46,"sentiment":"neutral","sentiment_score":0.013433157932013273},{"text":"Yes, ma'am.","start":533.12006,"end":533.86005,"sentiment":"neutral","sentiment_score":0.2595422565937042}],"sentiment":"neutral","sentiment_score":0.04403049983543147,"num_words":13,"start":510.44,"end":533.86005},{"sentences":[{"text":"Yep.","start":866.95496,"end":867.45496,"sentiment":"neutral","sentiment_score":0.13940036296844482},{"text":"Oh, so it's not your I think he goes with the Telstra.","start":881.165,"end":885.105,"sentiment":"neutral","sentiment_score":-0.09859070368111134},{"text":"Yeah.","start":887.645,"end":888.125,"sentiment":"neutral","sentiment_score":-0.0134506206959486},{"text":"Because first first day is my number port and this number after two days.","start":888.125,"end":893.025,"sentiment":"neutral","sentiment_score":-0.019572714742805277},{"text":"When when when my number is 4, after two days, this number is 4.","start":895.24,"end":898.86,"sentiment":"neutral","sentiment_score":-0.011657837711806809}],"sentiment":"neutral","sentiment_score":-0.0355801532444145,"num_words":42,"start":866.95496,"end":898.86},{"sentences":[{"text":"Okay.","start":907.48,"end":907.905,"sentiment":"neutral","sentiment_score":-0.00812130980193615},{"text":"And make sure you put in the system if someone try again, that guy maybe.","start":908.145,"end":912.16504,"sentiment":"neutral","sentiment_score":-0.05060961320996284},{"text":"And yeah.","start":916.505,"end":921.825,"sentiment":"neutral","sentiment_score":0.028943169862031937},{"text":"Thank you, Ril.","start":921.825,"end":922.72504,"sentiment":"neutral","sentiment_score":0.16113647570212683},{"text":"Okay.","start":922.8969,"end":923.13696,"sentiment":"neutral","sentiment_score":0.12502045929431915}],"sentiment":"neutral","sentiment_score":-0.004588603719391606,"num_words":22,"start":907.48,"end":923.13696},{"sentences":[{"text":"Thank you, dear.","start":923.13696,"end":923.61694,"sentiment":"neutral","sentiment_score":0.24464641511440277},{"text":"I appreciate it.","start":923.61694,"end":924.57697,"sentiment":"positive","sentiment_score":0.8789864977200826},{"text":"Thank you.","start":924.57697,"end":924.9769,"sentiment":"positive","sentiment_score":0.8005252778530121},{"text":"Bye bye.","start":924.9769,"end":925.63696,"sentiment":"positive","sentiment_score":0.4642448425292969},{"text":"You too.","start":928.0969,"end":928.6569,"sentiment":"neutral","sentiment_score":0.31841467320919037}],"sentiment":"positive","sentiment_score":0.5447723604738712,"num_words":12,"start":923.13696,"end":928.6569},{"sentences":[{"text":"Bye bye.","start":928.6569,"end":929.31696,"sentiment":"neutral","sentiment_score":0.02291429042816162}],"sentiment":"neutral","sentiment_score":0.02291429042816162,"num_words":2,"start":928.6569,"end":929.31696}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. This is Mohammed. I missed your call.\n\nChannel 0: Oh, thank you so much for giving us a callback. Yeah. Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled. So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this. We've already inactive the account.\n\nAlright? And\n\nChannel 1: Yeah.\n\nChannel 0: there is no service there is no mobile plan service active currently. Our tech rep already checked this a\n\nChannel 1: Thank\n\nChannel 0: while\n\nChannel 1: you.\n\nChannel 0: ago. You're welcome. And then, the invoice that was generated, I am not sure if you received that or no. Just disregard. K?\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: We can confirm that we've already deactivate this account. So as of this moment, there is no active mobile plan with Airtel.\n\nChannel 1: So your company Airtel?\n\nChannel 0: Yeah. This is Airtel Australia. What we do is to provide Internet services within Australia and a mobile plan services.\n\nChannel 1: Yeah. Okay. Because my other phone, I have two number on my name.\n\nChannel 0: Mm-mm.\n\nChannel 1: And one goes here and one goes to Telstar. So I am going to the both company against to the communication department department. I already prepared my documents. So I'm waiting for the police one event number.\n\nChannel 0: Yeah.\n\nChannel 1: I get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things. It's not mean someone stolen my ID and put your system, and you stayed away. You did not call me anymore. No no\n\nChannel 0: No. Mister\n\nChannel 1: send in.\n\nChannel 0: mister\n\nChannel 1: Yeah?\n\nChannel 0: Mohammad, I just wanted to let you know, we do have a website. Okay? Just to clarify, we do have a website for\n\nChannel 1: Okay.\n\nChannel 0: those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services. So as per our check, we ask our tech department to check. We received your application. We received the application through the website, filling\n\nChannel 1: Yep.\n\nChannel 0: out all the details, and we do have a exchange communication. We're not urgent if you or who else, but we got a confirmation. We do have exchange confirmation from Mohammed Iqbal about this activation. Reason why, it was activated. But since you confirmed you're not the one who activated this, what we do is we've inactivated this account,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: I understand.\n\nChannel 0: we do have.\n\nChannel 1: Yeah.\n\nChannel 0: We are not the one who who\n\nChannel 1: No.\n\nChannel 0: who\n\nChannel 1: No. My\n\nChannel 0: got\n\nChannel 1: question\n\nChannel 0: these details.\n\nChannel 1: no. No.\n\nChannel 0: Okay?\n\nChannel 1: No. My question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything. Then I I apply to the someone I port the number. So this is not this is very it's it's very easy. Someone\n\nChannel 0: Yeah.\n\nChannel 1: anyone\n\nChannel 0: But we\n\nChannel 1: can\n\nChannel 0: did not receive any notification that your\n\nChannel 1: No.\n\nChannel 0: number,\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: No.\n\nChannel 0: details\n\nChannel 1: No.\n\nChannel 0: has been until today. K. But but if we receive, we will already did something. Good thing that I've called you. Right?\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: As\n\nChannel 1: Thank you\n\nChannel 0: I've\n\nChannel 1: very\n\nChannel 0: mentioned,\n\nChannel 1: much.\n\nChannel 0: we did not install your details. We got the activation order from the website, and we do have exchange email. If we got a notification from the real person that this is not a a legit application, we already did something. Like what I did right now, when you advised that you are not the one who applied, I told you I will ask our tech department to do some, checks, and I get back\n\nChannel 1: Yes,\n\nChannel 0: to you\n\nChannel 1: please.\n\nChannel 0: with it some checks. Right? So the help that we can provide to you is we've already inactive this account that you're claiming that you did not apply. So once again, we are not the one who stole your details. Okay?\n\nWe just got the details\n\nChannel 1: Yeah.\n\nChannel 0: from the website. So that person who hacked your details was the one who made an application evidently from the site. You know, everything is done through a online thing, so you have to be vigilant with your details in uploading through an online platform.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Because\n\nChannel 0: I appreciate\n\nChannel 1: yeah. Because that's passport. I already canceled, but he's if you physical see that passport still is valid in next two year, maybe he try again because the passport already canceled, but his validity showing next two years. So how do you people know? How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government.\n\nBut is\n\nChannel 0: Yeah.\n\nChannel 1: there if if you see the physical passport, still showing end of the\n\nChannel 0: 2027.\n\nChannel 1: twenty\n\nChannel 0: But we do we don't have the physical,\n\nChannel 1: '20\n\nChannel 0: we don't have any physical,\n\nChannel 1: seven.\n\nChannel 0: details. What we have is the details\n\nChannel 1: But make\n\nChannel 0: that was\n\nChannel 1: sure next\n\nChannel 0: entered\n\nChannel 1: time,\n\nChannel 0: from\n\nChannel 1: if\n\nChannel 0: the\n\nChannel 1: anyone\n\nChannel 0: website.\n\nChannel 1: try, we we put an and then you check first call, and then you people pursue\n\nChannel 0: Yeah.\n\nChannel 1: the other\n\nChannel 0: Actually,\n\nChannel 1: otherwise\n\nChannel 0: we we even called the number, but there's no answer. And then we've, sent a response, from the email, and then we do have an exchange email. The\n\nChannel 1: Yeah. We\n\nChannel 0: tech rep provided\n\nChannel 1: yeah.\n\nChannel 0: or show me those details reason why oh, how come? What happened to this? Something like that. But as soon as we got the notice from you, we did this. Okay?\n\nBut as I've mentioned, from this thing, if we got a notification as early, of course, you will not tolerate. But, anyway,\n\nChannel 1: Because it like, well, this my number is maybe with you or the people with maybe four, five days, I think so, because I get back in within four, five days. Use\n\nChannel 0: I see.\n\nChannel 1: your\n\nChannel 0: Well,\n\nChannel 1: service,\n\nChannel 0: when it\n\nChannel 1: maybe.\n\nChannel 0: They they deactivate and then it's put back, something like that. You\n\nChannel 1: Yeah.\n\nChannel 0: just retrieved your phone number recently?\n\nChannel 1: No. No. No. I get if I think port is the twenty first or twenty second. I back is 2025 or six.\n\nSo\n\nChannel 0: Oh\n\nChannel 1: after four days.\n\nChannel 0: oh, after four days. But I'm showing here we received the activation 05/15/2026, the order.\n\nChannel 1: Oh, '15?\n\nChannel 0: Yeah.\n\nChannel 1: '15\n\nChannel 0: May fifteen.\n\nChannel 1: of May.\n\nChannel 0: Yeah. We received the order.\n\nChannel 1: Oh, I don't know how to get this. What what is my number is disconnect from me. It's, I think, twenty first. Monday that day is Monday. I think it's Monday.\n\nWhat's that date? I'm not sure. What is if you go to the the calendar, June May is Monday. What's the Monday? When's the man yes.\n\nYes. He goes to the Monday.\n\nChannel 0: Yeah.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: no. Sorry. The\n\nChannel 0: Monday?\n\nChannel 1: twenty twenty fifth twenty fifth.\n\nChannel 0: The twenty fifth? Oh, okay.\n\nChannel 1: I think\n\nChannel 0: I\n\nChannel 1: so.\n\nChannel 0: see.\n\nChannel 1: I think so. Around twenty fifth. No. No. No.\n\nI think twenty first. Sorry. '20\n\nChannel 0: Twenty first?\n\nChannel 1: yeah. I think it's twenty first. Yeah. I beg is the twenty fifth. May 20\n\nChannel 0: Mm-mm.\n\nChannel 1: fifth twenty fifth or '20 in these two days.\n\nChannel 0: Okay. But, anyway, we received the activation May 15. And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay,\n\nChannel 1: Okay.\n\nChannel 0: to this number.\n\nChannel 1: Thank you. Thank\n\nChannel 0: Alright.\n\nChannel 1: you very much,\n\nChannel 0: And\n\nChannel 1: sir.\n\nChannel 0: please\n\nChannel 1: Hopefully\n\nChannel 0: you're welcome.\n\nChannel 1: because\n\nChannel 0: And,\n\nChannel 1: still still I\n\nChannel 0: hopefully\n\nChannel 1: have dispute my money in the credit card, 1,200. Other money I get back from Commonwealth,\n\nChannel 0: yeah.\n\nChannel 1: but one is\n\nChannel 0: Mhmm.\n\nChannel 1: the credit card still in spending. Let's say they are because they use because I don't know how to withdraw money from the credit card from the ATM.\n\nChannel 0: Mm-mm. Yeah. So you usually, what what is pain on this is if you file, like, a dispute or investigation, it takes some time. Right?\n\nChannel 1: Yeah.\n\nChannel 0: So, yeah, you have to wait. But, hopefully, everything will take into place, and\n\nChannel 1: Okay.\n\nChannel 0: this person will get reprimand. But please be safe. Okay? Be more vigilant.\n\nChannel 1: Can you check if my other number is also ported with you? Only this number. I have two\n\nChannel 0: Oh, I\n\nChannel 1: both\n\nChannel 0: can\n\nChannel 1: now.\n\nChannel 0: check for you.\n\nChannel 1: Yeah. Yeah, please. Because both both\n\nChannel 0: Oh, sure.\n\nChannel 1: both are my name, and their number is my wife. I gave the number because\n\nChannel 0: Sure. I I can check that for you. What's the other number you would like me to\n\nChannel 1: yeah.\n\nChannel 0: check?\n\nChannel 1: Their number is 0451\n\nChannel 0: Mhmm.\n\nChannel 1: 349\n\nChannel 0: Mhmm.\n\nChannel 1: 437.\n\nChannel 0: Okay. 0451349437?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Can you stay on the line while our tech is checking on this?\n\nChannel 1: Yes, please.\n\nChannel 0: Just\n\nChannel 1: Yes,\n\nChannel 0: to make\n\nChannel 1: please.\n\nChannel 0: sure. Okay. Sure. Thank you.\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Thank you so much for patiently waiting on the line, Mohammed.\n\nChannel 1: Yep.\n\nChannel 0: Alright. So our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan. Okay?\n\nChannel 1: Oh, so it's not your I think he goes with\n\nChannel 0: It's\n\nChannel 1: the Telstra.\n\nChannel 0: not it might be. You can go ahead\n\nChannel 1: Yeah. Because\n\nChannel 0: and ask\n\nChannel 1: first\n\nChannel 0: that.\n\nChannel 1: first day is my number port and this number after two days.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: When when when my number is 4, after two days, this number is 4.\n\nChannel 0: Mhmm. So nothing to worry. On our end, there is no existing services or plan to this number. Okay?\n\nChannel 1: Okay. And make sure you put in the system if someone try again, that guy maybe.\n\nChannel 0: Shirley, if there is anything about this number\n\nChannel 1: And\n\nChannel 0: if we receive anything about this number, we will inform you\n\nChannel 1: yeah.\n\nChannel 0: right away.\n\nChannel 1: Thank you,\n\nChannel 0: Okay?\n\nChannel 1: Ril. Okay. Thank you,\n\nChannel 0: You're\n\nChannel 1: dear.\n\nChannel 0: welcome.\n\nChannel 1: I appreciate it. Thank\n\nChannel 0: You're\n\nChannel 1: you. Bye\n\nChannel 0: most\n\nChannel 1: bye.\n\nChannel 0: welcome. Have a good one, and be safe. Bye bye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.17896856367588043},{"text":"Good afternoon.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.33071963489055634},{"text":"This is Airtel accounts.","start":2.24,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.287987656891346},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.34837324420611065}],"sentiment":"neutral","sentiment_score":0.31404599432761854,"channel":0,"num_words":13,"start":0.96,"end":5.14},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.025183338671922684},{"text":"This is Mohammed.","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.028116732214887936},{"text":"I missed your call.","start":6.48,"end":7.54,"sentiment":"neutral","sentiment_score":-0.07309984415769577}],"sentiment":"neutral","sentiment_score":-0.022858230164274573,"channel":1,"num_words":8,"start":5.3599997,"end":7.54},{"sentences":[{"text":"Oh, thank you so much for giving us a callback.","start":8.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.32425689697265625},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":-0.059443145990371704},{"text":"Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled.","start":11.28,"end":25.025,"sentiment":"neutral","sentiment_score":-0.19958464726805686},{"text":"So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this.","start":25.645,"end":32.84,"sentiment":"negative","sentiment_score":-0.4258634525796641},{"text":"We've already inactive the account.","start":33.3,"end":35.56,"sentiment":"negative","sentiment_score":-0.4831325948238373}],"sentiment":"neutral","sentiment_score":-0.21760776779357938,"channel":0,"num_words":69,"start":8.0,"end":35.56},{"sentences":[{"text":"Alright?","start":35.86,"end":36.36,"sentiment":"neutral","sentiment_score":-0.09995220601558684},{"text":"And","start":36.420002,"end":36.66,"sentiment":"neutral","sentiment_score":-0.10783904790878296}],"sentiment":"neutral","sentiment_score":-0.1038956269621849,"channel":0,"num_words":2,"start":35.86,"end":36.66},{"sentences":[{"text":"Yeah.","start":36.47,"end":36.97,"sentiment":"neutral","sentiment_score":-0.13022533059120178}],"sentiment":"neutral","sentiment_score":-0.13022533059120178,"channel":1,"num_words":1,"start":36.47,"end":36.97},{"sentences":[{"text":"there is no service there is no mobile plan service active currently.","start":36.66,"end":41.8,"sentiment":"neutral","sentiment_score":-0.23544921601812044},{"text":"Our tech rep already checked this a","start":42.74,"end":45.78,"sentiment":"neutral","sentiment_score":-0.09098247385450772}],"sentiment":"neutral","sentiment_score":-0.18222462679994733,"channel":0,"num_words":19,"start":36.66,"end":45.78},{"sentences":[{"text":"Thank","start":45.765,"end":46.005,"sentiment":"neutral","sentiment_score":0.00030551105737686157}],"sentiment":"neutral","sentiment_score":0.00030551105737686157,"channel":1,"num_words":1,"start":45.765,"end":46.005},{"sentences":[{"text":"while","start":45.78,"end":46.02,"sentiment":"neutral","sentiment_score":-0.0017475038766860962}],"sentiment":"neutral","sentiment_score":-0.0017475038766860962,"channel":0,"num_words":1,"start":45.78,"end":46.02},{"sentences":[{"text":"you.","start":46.005,"end":46.505,"sentiment":"neutral","sentiment_score":0.004635769873857498}],"sentiment":"neutral","sentiment_score":0.004635769873857498,"channel":1,"num_words":1,"start":46.005,"end":46.505},{"sentences":[{"text":"ago.","start":46.02,"end":46.52,"sentiment":"neutral","sentiment_score":-0.02061278745532036},{"text":"You're welcome.","start":46.905003,"end":47.645,"sentiment":"neutral","sentiment_score":0.06934504024684429},{"text":"And then, the invoice that was generated, I am not sure if you received that or no.","start":47.705,"end":54.585,"sentiment":"neutral","sentiment_score":-0.15669762277427843},{"text":"Just disregard.","start":54.585,"end":55.405,"sentiment":"neutral","sentiment_score":-0.14421357959508896},{"text":"K?","start":55.945,"end":56.445,"sentiment":"neutral","sentiment_score":-0.05955136194825173}],"sentiment":"neutral","sentiment_score":-0.1258156876201215,"channel":0,"num_words":23,"start":46.02,"end":56.445},{"sentences":[{"text":"Okay.","start":56.21,"end":56.53,"sentiment":"neutral","sentiment_score":-0.023853544145822525},{"text":"Thank you very much.","start":56.53,"end":57.59,"sentiment":"neutral","sentiment_score":0.0839278269559145}],"sentiment":"neutral","sentiment_score":0.06237155273556709,"channel":1,"num_words":5,"start":56.21,"end":57.59},{"sentences":[{"text":"We can confirm that we've already deactivate this account.","start":57.145,"end":61.629997,"sentiment":"neutral","sentiment_score":0.00866124178800318},{"text":"So as of this moment, there is no active mobile plan with Airtel.","start":61.85,"end":67.229996,"sentiment":"neutral","sentiment_score":-0.10598396509885788}],"sentiment":"neutral","sentiment_score":-0.05908365319059654,"channel":0,"num_words":22,"start":57.145,"end":67.229996},{"sentences":[{"text":"So your company Airtel?","start":67.805,"end":69.265,"sentiment":"neutral","sentiment_score":-0.011919286916963756}],"sentiment":"neutral","sentiment_score":-0.011919286916963756,"channel":1,"num_words":4,"start":67.805,"end":69.265},{"sentences":[{"text":"Yeah.","start":70.09,"end":70.409996,"sentiment":"neutral","sentiment_score":-0.0009371265769004822},{"text":"This is Airtel Australia.","start":70.409996,"end":72.525,"sentiment":"neutral","sentiment_score":0.01030273362994194},{"text":"What we do is to provide Internet services within Australia and a mobile plan services.","start":72.665,"end":79.085,"sentiment":"neutral","sentiment_score":0.01903104012211164}],"sentiment":"neutral","sentiment_score":0.01628697048872709,"channel":0,"num_words":20,"start":70.09,"end":79.085},{"sentences":[{"text":"Yeah.","start":78.845,"end":79.325,"sentiment":"neutral","sentiment_score":-0.00337078608572483},{"text":"Okay.","start":79.325,"end":79.645,"sentiment":"neutral","sentiment_score":-0.01856041699647903},{"text":"Because my other phone, I have two number on my name.","start":79.645,"end":82.545,"sentiment":"neutral","sentiment_score":-0.04022388956086202}],"sentiment":"neutral","sentiment_score":-0.03572261448089893,"channel":1,"num_words":13,"start":78.845,"end":82.545},{"sentences":[{"text":"Mm-mm.","start":82.985,"end":83.485,"sentiment":"neutral","sentiment_score":-0.02234702371060848}],"sentiment":"neutral","sentiment_score":-0.02234702371060848,"channel":0,"num_words":1,"start":82.985,"end":83.485},{"sentences":[{"text":"And one goes here and one goes to Telstar.","start":83.829994,"end":86.25,"sentiment":"neutral","sentiment_score":-0.045432962063286036},{"text":"So I am going to the both company against to the communication department department.","start":86.31,"end":92.57,"sentiment":"neutral","sentiment_score":-0.10388868834291186},{"text":"I already prepared my documents.","start":92.63,"end":94.729996,"sentiment":"neutral","sentiment_score":-0.09028665125370025},{"text":"So I'm waiting for the police one event number.","start":95.285,"end":98.005005,"sentiment":"neutral","sentiment_score":-0.09674372192886141}],"sentiment":"neutral","sentiment_score":-0.08609364997293498,"channel":1,"num_words":37,"start":83.829994,"end":98.005005},{"sentences":[{"text":"Yeah.","start":97.875,"end":98.375,"sentiment":"neutral","sentiment_score":-0.11568237841129304}],"sentiment":"neutral","sentiment_score":-0.11568237841129304,"channel":0,"num_words":1,"start":97.875,"end":98.375},{"sentences":[{"text":"I get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things.","start":98.005005,"end":108.025,"sentiment":"neutral","sentiment_score":-0.2619837752232949},{"text":"It's not mean someone stolen my ID and put your system, and you stayed away.","start":108.25,"end":112.49,"sentiment":"negative","sentiment_score":-0.3852683891852697},{"text":"You did not call me anymore.","start":112.49,"end":114.009995,"sentiment":"negative","sentiment_score":-0.38186876475811005},{"text":"No no","start":114.009995,"end":114.829994,"sentiment":"neutral","sentiment_score":-0.22959332913160324}],"sentiment":"neutral","sentiment_score":-0.31525607850957427,"channel":1,"num_words":47,"start":98.005005,"end":114.829994},{"sentences":[{"text":"No.","start":114.45,"end":114.689995,"sentiment":"neutral","sentiment_score":-0.16134314239025116},{"text":"Mister","start":114.689995,"end":115.189995,"sentiment":"neutral","sentiment_score":-0.09127461910247804}],"sentiment":"neutral","sentiment_score":-0.1263088807463646,"channel":0,"num_words":2,"start":114.45,"end":115.189995},{"sentences":[{"text":"send in.","start":114.89,"end":115.63,"sentiment":"neutral","sentiment_score":-0.0888107530772686}],"sentiment":"neutral","sentiment_score":-0.0888107530772686,"channel":1,"num_words":2,"start":114.89,"end":115.63},{"sentences":[{"text":"mister","start":116.049995,"end":116.549995,"sentiment":"neutral","sentiment_score":-0.03602953255176544}],"sentiment":"neutral","sentiment_score":-0.03602953255176544,"channel":0,"num_words":1,"start":116.049995,"end":116.549995},{"sentences":[{"text":"Yeah?","start":116.49,"end":116.99,"sentiment":"neutral","sentiment_score":-0.024568326771259308}],"sentiment":"neutral","sentiment_score":-0.024568326771259308,"channel":1,"num_words":1,"start":116.49,"end":116.99},{"sentences":[{"text":"Mohammad, I just wanted to let you know, we do have a website.","start":116.61,"end":121.27,"sentiment":"neutral","sentiment_score":0.004641824616835668},{"text":"Okay?","start":121.57,"end":122.07,"sentiment":"neutral","sentiment_score":0.022504668682813644},{"text":"Just to clarify, we do have a website for","start":122.53,"end":125.825,"sentiment":"neutral","sentiment_score":0.021438754474123318}],"sentiment":"neutral","sentiment_score":0.011991181694295095,"channel":0,"num_words":23,"start":116.61,"end":125.825},{"sentences":[{"text":"Okay.","start":125.625,"end":126.125,"sentiment":"neutral","sentiment_score":0.018467994406819344}],"sentiment":"neutral","sentiment_score":0.018467994406819344,"channel":1,"num_words":1,"start":125.625,"end":126.125},{"sentences":[{"text":"those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services.","start":125.825,"end":134.325,"sentiment":"neutral","sentiment_score":0.030119923209505423},{"text":"So as per our check, we ask our tech department to check.","start":134.94499,"end":139.125,"sentiment":"neutral","sentiment_score":0.016429051213587325},{"text":"We received your 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you,","start":923.13696,"end":923.37695,"sentiment":"neutral","sentiment_score":0.2875259667634964}],"sentiment":"neutral","sentiment_score":0.19621136970818043,"channel":1,"num_words":4,"start":922.22504,"end":923.37695},{"sentences":[{"text":"You're","start":923.23694,"end":923.55695,"sentiment":"neutral","sentiment_score":0.23774561285972595}],"sentiment":"neutral","sentiment_score":0.23774561285972595,"channel":0,"num_words":1,"start":923.23694,"end":923.55695},{"sentences":[{"text":"dear.","start":923.37695,"end":923.61694,"sentiment":"neutral","sentiment_score":0.15888731181621552}],"sentiment":"neutral","sentiment_score":0.15888731181621552,"channel":1,"num_words":1,"start":923.37695,"end":923.61694},{"sentences":[{"text":"welcome.","start":923.55695,"end":924.05695,"sentiment":"positive","sentiment_score":0.8319226503372192}],"sentiment":"positive","sentiment_score":0.8319226503372192,"channel":0,"num_words":1,"start":923.55695,"end":924.05695},{"sentences":[{"text":"I appreciate 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a good one, and be safe.","start":926.1969,"end":927.87695,"sentiment":"positive","sentiment_score":0.7222520112991333},{"text":"Bye bye.","start":927.87695,"end":928.4569,"sentiment":"neutral","sentiment_score":0.2957627773284912}],"sentiment":"positive","sentiment_score":0.6306869924068451,"channel":0,"num_words":10,"start":925.55695,"end":928.4569},{"sentences":[{"text":"You too.","start":928.0969,"end":928.6569,"sentiment":"neutral","sentiment_score":0.31841467320919037},{"text":"Bye bye.","start":928.6569,"end":929.31696,"sentiment":"neutral","sentiment_score":0.02291429042816162}],"sentiment":"neutral","sentiment_score":0.170664481818676,"channel":1,"num_words":4,"start":928.0969,"end":929.31696}]},"summary":{"result":"success","short":"A representative from Airtel Australia informs a customer, Mohammed, that his account was canceled due to fraud and he is not the one who activated the account. The account was inactive and the customer's details have been reactivated, but they cannot activate the account again. The customer is advised to check their passport details and try again if they see the physical copy. The agent explains that they have already activated their ID and can check their details through an online platform, but the customer is also informed that their passports have been canceled and may need to resubmit their details. The agent assures the customer that they will inform them if there is anything else they need to know and explains that they received the activation order and the account is deactivated."},"intents":{"segments":[{"text":"So as per our check, we ask our tech department to check. We received your application.","start_word":340,"end_word":355,"intents":[{"intent":"Check application","confidence_score":0.10275515}]},{"text":"We received the application through the website, filling Yep. out all the details, and we do have a exchange communication. We're not urgent if you or who else, but we got a confirmation.","start_word":355,"end_word":387,"intents":[{"intent":"Get confirmation","confidence_score":0.003675299},{"intent":"Report application confirmation","confidence_score":0.0000026007049}]},{"text":"But since you confirmed you're not the one who activated this, what we do is we've inactivated this account, Yeah.","start_word":404,"end_word":423,"intents":[{"intent":"Inactivate account","confidence_score":0.9022037}]},{"text":"My question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything. Then I I apply to the someone I port the number. So this is not this is very it's it's very easy. Someone Yeah.","start_word":450,"end_word":494,"intents":[{"intent":"Obtain technical information","confidence_score":9.3625135e-7}]},{"text":"How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government. But is Yeah.","start_word":765,"end_word":789,"intents":[{"intent":"Check details","confidence_score":0.0003727712}]},{"text":"What what is my number is disconnect from me. It's, I think, twenty first. Monday that day is Monday.","start_word":1070,"end_word":1088,"intents":[{"intent":"Disconnect number","confidence_score":0.0075067934}]},{"text":"But, anyway, we received the activation May 15. And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay, Okay.","start_word":1190,"end_word":1220,"intents":[{"intent":"Confirm account status","confidence_score":0.021474494}]},{"text":"you very much, And sir. please Hopefully you're welcome. because And, still still I hopefully have dispute my money in the credit card, 1,200.","start_word":1228,"end_word":1251,"intents":[{"intent":"Discuss balance","confidence_score":0.00009460166}]},{"text":"Can you check if my other number is also ported with you? Only this number.","start_word":1346,"end_word":1360,"intents":[{"intent":"Check number porting","confidence_score":0.38583425}]},{"text":"Can you stay on the line while our tech is checking on this? Yes, please.","start_word":1426,"end_word":1440,"intents":[{"intent":"Stay on line","confidence_score":0.29088756}]},{"text":"So our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan. Okay?","start_word":1466,"end_word":1486,"intents":[{"intent":"Confirm mobile plan","confidence_score":0.11494799}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.27982446551322937},{"text":"How may I help you today?","start_word":7,"end_word":12,"sentiment":"positive","sentiment_score":0.3361740708351135},{"text":"Hi. This is Mohammed. I missed your call. Oh, thank you so much for giving us a callback. Yeah. Mister Bell, I just wanted to let you know that I've already asked our tech team in reference with this, and they confirmed that recently the service has been canceled.","start_word":13,"end_word":61,"sentiment":"neutral","sentiment_score":-0.05103008076548576},{"text":"So what we did is since you confirmed that this is a fraud application, you are not the one who applied for this. We've already inactive the account.","start_word":62,"end_word":89,"sentiment":"negative","sentiment_score":-0.4399363696575165},{"text":"Alright? And Yeah. there is no service there is no mobile plan service active currently. Our tech rep already checked this a Thank while you. ago. You're welcome. And then, the invoice that was generated, I am not sure if you received that or no. Just disregard. K? Okay. Thank you very much. We can confirm that we've already deactivate this account. So as of this moment, there is no active mobile plan with Airtel. So your company Airtel? Yeah. This is Airtel Australia. What we do is to provide Internet services within Australia and a mobile plan services. Yeah. Okay. Because my other phone, I have two number on my name. Mm-mm. And one goes here and one goes to Telstar. So I am going to the both company against to the communication department department. I already prepared my documents. So I'm waiting for the police one event number. Yeah. I get to say cybersecurity because you people without any permission, and I am I get many money, like, 3,001, 6,001, and many things.","start_word":90,"end_word":264,"sentiment":"neutral","sentiment_score":-0.09298859536647797},{"text":"It's not mean someone stolen my ID and put your system, and you stayed away. You did not call me anymore.","start_word":265,"end_word":285,"sentiment":"negative","sentiment_score":-0.3720054924488067},{"text":"No no No. Mister send in. mister Yeah? Mohammad, I just wanted to let you know, we do have a website. Okay? Just to clarify, we do have a website for Okay. those customer who activate Internet services, and we do have a website for those customer who activate a mobile plan services. So as per our check, we ask our tech department to check. We received your application. We received the application through the website, filling Yep. out all the details, and we do have a exchange communication. We're not urgent if you or who else, but we got a confirmation. We do have exchange confirmation from Mohammed Iqbal about this activation. Reason why, it was activated. But since you confirmed you're not the one who activated this, what we do is we've inactivated this account, Yeah. but I understand. we do have. Yeah. We are not the one who who No. who No. My got question these details. no. No. Okay? No. My question, if I stolen your ID, your that will sound there's everything on your date of birth, your address, everything. Then I I apply to the someone I port the number. So this is not this is very it's it's very easy. Someone Yeah. anyone But we can did not receive any notification that your No. number, No. your No. details No. has been until today. K. But but if we receive, we will already did something. Good thing that I've called you. Right? Yeah. Thank you. As Thank I've you mentioned, very much. we did not install your details. We got the activation order from the website, and we do have exchange email.","start_word":286,"end_word":564,"sentiment":"neutral","sentiment_score":-0.04085680595715947},{"text":"If we got a notification from the real person that this is not a a legit application, we already did something.","start_word":565,"end_word":585,"sentiment":"negative","sentiment_score":-0.36566659808158875},{"text":"Like what I did right now, when you advised that you are not the one who applied, I told you I will ask our tech department to do some, checks, and I get back Yes, to you please. with it some checks. Right?","start_word":586,"end_word":628,"sentiment":"neutral","sentiment_score":-0.14693576097488403},{"text":"So the help that we can provide to you is we've already inactive this account that you're claiming that you did not apply.","start_word":629,"end_word":651,"sentiment":"negative","sentiment_score":-0.36607643961906433},{"text":"So once again, we are not the one who stole your details. Okay? We just got the details Yeah. from the website.","start_word":652,"end_word":673,"sentiment":"neutral","sentiment_score":-0.19473561644554135},{"text":"So that person who hacked your details was the one who made an application evidently from the site.","start_word":674,"end_word":691,"sentiment":"negative","sentiment_score":-0.4735293984413147},{"text":"You know, everything is done through a online thing, so you have to be vigilant with your details in uploading through an online platform. Yeah. But Because I appreciate yeah. Because that's passport. I already canceled, but he's if you physical see that passport still is valid in next two year, maybe he try again because the passport already canceled, but his validity showing next two years. So how do you people know? How do you check the ID is fake, is stolen, and maybe because that pass passport is already canceled from the government. But is Yeah. there if if you see the physical passport, still showing end of the 2027. twenty But we do we don't have the physical, '20 we don't have any physical, seven. details. What we have is the details But make that was sure next entered time, from if the anyone website. try, we we put an and then you check first call, and then you people pursue Yeah. the other Actually, otherwise we we even called the number, but there's no answer. And then we've, sent a response, from the email, and then we do have an exchange email. The Yeah. We tech rep provided yeah. or show me those details reason why oh, how come? What happened to this? Something like that. But as soon as we got the notice from you, we did this. Okay? But as I've mentioned, from this thing, if we got a notification as early, of course, you will not tolerate. But, anyway, Because it like, well, this my number is maybe with you or the people with maybe four, five days, I think so, because I get back in within four, five days. Use I see. your Well, service, when it maybe. They they deactivate and then it's put back, something like that. You Yeah. just retrieved your phone number recently? No. No. No. I get if I think port is the twenty first or twenty second. I back is 2025 or six. So Oh after four days. oh, after four days. But I'm showing here we received the activation 05/15/2026, the order. Oh, '15? Yeah. '15 May fifteen. of May. Yeah. We received the order. Oh, I don't know how to get this. What what is my number is disconnect from me. It's, I think, twenty first. Monday that day is Monday. I think it's Monday. What's that date? I'm not sure. What is if you go to the the calendar, June May is Monday. What's the Monday? When's the man yes. Yes. He goes to the Monday. Yeah. Oh, So no. Sorry. The Monday? twenty twenty fifth twenty fifth. The twenty fifth? Oh, okay. I think I so. see. I think so. Around twenty fifth. No. No. No. I think twenty first. Sorry. '20 Twenty first? yeah. I think it's twenty first. Yeah. I beg is the twenty fifth. May 20 Mm-mm. fifth twenty fifth or '20 in these two days. Okay. But, anyway, we received the activation May 15. And as I've mentioned, the account has been deactivated, and we can confirm that there is no active, mobile plan service, okay, Okay. to this number.","start_word":692,"end_word":1223,"sentiment":"neutral","sentiment_score":-0.07825242253230479},{"text":"Thank you. Thank Alright. you very much, And sir.","start_word":1224,"end_word":1232,"sentiment":"positive","sentiment_score":0.4221624732017517},{"text":"please Hopefully you're welcome. because And, still still I hopefully have dispute my money in the credit card, 1,200. Other money I get back from Commonwealth, yeah. but one is Mhmm. the credit card still in spending. Let's say they are because they use because I don't know how to withdraw money from the credit card from the ATM. Mm-mm. Yeah. So you usually, what what is pain on this is if you file, like, a dispute or investigation, it takes some time. Right? Yeah. So, yeah, you have to wait. But, hopefully, everything will take into place, and Okay. this person will get reprimand. But please be safe. Okay? Be more vigilant. Can you check if my other number is also ported with you? Only this number. I have two Oh, I both can now. check for you. Yeah. Yeah, please. Because both both Oh, sure. both are my name, and their number is my wife. I gave the number because Sure. I I can check that for you. What's the other number you would like me to yeah. check? Their number is 0451 Mhmm. 349 Mhmm. 437. Okay. 0451349437? Yes. Okay. Can you stay on the line while our tech is checking on this? Yes, please. Just Yes, to make please. sure. Okay. Sure. Thank you. Yes, ma'am.","start_word":1233,"end_word":1452,"sentiment":"neutral","sentiment_score":-0.07324135679412971},{"text":"Thank you so much for patiently waiting on the line, Mohammed.","start_word":1453,"end_word":1463,"sentiment":"positive","sentiment_score":0.5372800230979919},{"text":"Yep. Alright. So our tech debt check, this number, 05 0451349437, they confirmed that there is no existing or active mobile plan. Okay? Oh, so it's not your I think he goes with It's the Telstra. not it might be. You can go ahead Yeah. Because and ask first that. first day is my number port and this number after two days. Mhmm. Okay. When when when my number is 4, after two days, this number is 4. Mhmm. So nothing to worry. On our end, there is no existing services or plan to this number. Okay? Okay. And make sure you put in the system if someone try again, that guy maybe. Shirley, if there is anything about this number And if we receive anything about this number, we will inform you yeah. right away. Thank you, Okay? Ril. Okay. Thank you, You're dear.","start_word":1464,"end_word":1608,"sentiment":"neutral","sentiment_score":-0.0073510124348104},{"text":"welcome. I appreciate it. Thank You're you. Bye most bye. welcome. Have a good one, and be safe.","start_word":1609,"end_word":1626,"sentiment":"positive","sentiment_score":0.7039100527763367},{"text":"Bye bye. You too. Bye bye.","start_word":1627,"end_word":1632,"sentiment":"neutral","sentiment_score":0.2510588765144348}],"average":{"sentiment":"neutral","sentiment_score":-0.06491802475745959}}}}