{"metadata":{"transaction_key":"deprecated","request_id":"019eb419-ffce-7e63-8be6-f83632049efe","sha256":"41a7688613d2ba396c8411d19e7ccdb98d08db1b3ff8c4bbe0e7bb3c210bc695","created":"2026-06-11T00:34:24.395Z","duration":13.751938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Call forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"call","start":0.24,"end":0.48,"confidence":0.87597656,"punctuated_word":"Call","sentiment":"negative","sentiment_score":-0.705241858959198},{"word":"forwarded","start":0.48,"end":0.96,"confidence":0.62890625,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.7118782997131348},{"word":"to","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6640828251838684},{"word":"voice","start":1.28,"end":1.52,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6348592638969421},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6047601699829102},{"word":"the","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8204815983772278},{"word":"person","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7931159138679504},{"word":"you're","start":2.6399999,"end":2.8799999,"confidence":0.9946289,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7914996147155762},{"word":"trying","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8126979470252991},{"word":"to","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7962949275970459},{"word":"reach","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8138151168823242},{"word":"is","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8503078818321228},{"word":"not","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.865325391292572},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7954741716384888},{"word":"at","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.48889777064323425},{"word":"the","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.437564879655838},{"word":"tone","start":5.2,"end":5.7,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3798811435699463},{"word":"please","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.430266797542572},{"word":"record","start":6.08,"end":6.48,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4326374530792236},{"word":"your","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3906385898590088},{"word":"message","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.33347398042678833},{"word":"when","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.23202867805957791},{"word":"you","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.274352103471756},{"word":"have","start":7.7599998,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2083614021539688},{"word":"finished","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.2418513596057892},{"word":"recording","start":8.32,"end":8.72,"confidence":0.99560547,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.26793617010116577},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3295529782772064},{"word":"may","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3774016797542572},{"word":"hang","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.4067681133747101},{"word":"up","start":9.28,"end":9.78,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.21131233870983124}],"paragraphs":{"transcript":"\nCall forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call forwarded to voice mail.","start":0.24,"end":2.02,"sentiment":"negative","sentiment_score":-0.6641644835472107},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8154458403587341},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"negative","sentiment_score":-0.41333723068237305},{"text":"When you have finished recording, you may hang up.","start":7.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.283284980389807}],"sentiment":"negative","sentiment_score":-0.5367586806416511,"num_words":30,"start":0.24,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Call forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Call forwarded to voice mail.","start":0.24,"end":2.02,"sentiment":"negative","sentiment_score":-0.6641644835472107},{"text":"The person you're trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8154458403587341},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"negative","sentiment_score":-0.41333723068237305},{"text":"When you have finished recording, you may hang up.","start":7.3599997,"end":9.78,"sentiment":"neutral","sentiment_score":-0.283284980389807}],"sentiment":"negative","sentiment_score":-0.5367586806416511,"channel":1,"num_words":30,"start":0.24,"end":9.78}]},"summary":{"result":"success","short":"Call forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.8587146}]}]},"sentiments":{"segments":[{"text":"Call forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6414879560470581},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.2932698726654053}],"average":{"sentiment":"negative","sentiment_score":-0.5432725564027444}}}}