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to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Welcome to PHN Industries, where service comes first. Press 1 for sales.\n\nPress 2 for all other inquiries. Hey, Adrian. This is Joe. Oh, yeah. How are you?\n\nYeah. Right. No worries. I'll transfer you through. Hello.\n\nAnne speaking. Mhmm. Yeah. Good stuff. Yeah.\n\nI think I've I think I've I've spoke to either yourself or someone else saying that we're probably not interested at this time. We just just got a already got most things covered in the IT space anyway. So at this time, yeah, not really interested. So no. Not not not at this stage.\n\nNo. Yeah. I I got it. Thank you so much. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":0.24,"end":3.78,"sentiment":"neutral","sentiment_score":0.12744959816336632},{"text":"Press 1 for sales.","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.059883616864681244},{"text":"Press 2 for all other inquiries.","start":5.8399997,"end":7.7,"sentiment":"neutral","sentiment_score":0.045866994808117546},{"text":"Welcome to PHN Industries, where service comes first.","start":21.055,"end":24.675,"sentiment":"neutral","sentiment_score":0.04267838690429926},{"text":"Press 1 for sales.","start":24.975,"end":26.355,"sentiment":"neutral","sentiment_score":0.02811635145917535}],"sentiment":"neutral","sentiment_score":0.06627419075618188,"num_words":30,"start":0.24,"end":26.355},{"sentences":[{"text":"Press 2 for all other inquiries.","start":26.72,"end":28.58,"sentiment":"neutral","sentiment_score":0.02903590475519498},{"text":"Hey, Adrian.","start":38.559998,"end":39.199997,"sentiment":"neutral","sentiment_score":0.031645890325307846},{"text":"This is Joe.","start":39.199997,"end":40.02,"sentiment":"neutral","sentiment_score":0.028670098011692364},{"text":"Oh, yeah.","start":40.665,"end":41.565002,"sentiment":"neutral","sentiment_score":0.036211540922522545},{"text":"How are you?","start":42.201004,"end":44.973003,"sentiment":"neutral","sentiment_score":0.04651853318015734}],"sentiment":"neutral","sentiment_score":0.03346851153764874,"num_words":16,"start":26.72,"end":44.973003},{"sentences":[{"text":"Yeah.","start":45.609,"end":46.109,"sentiment":"neutral","sentiment_score":0.03777071088552475},{"text":"Right.","start":46.745003,"end":46.985,"sentiment":"neutral","sentiment_score":0.052262261509895325},{"text":"No worries.","start":46.985,"end":47.305,"sentiment":"neutral","sentiment_score":0.07764048129320145},{"text":"I'll transfer you through.","start":47.305,"end":48.365,"sentiment":"neutral","sentiment_score":0.07751761004328728},{"text":"Hello.","start":72.235,"end":72.634995,"sentiment":"neutral","sentiment_score":0.06484716385602951}],"sentiment":"neutral","sentiment_score":0.06891461544566685,"num_words":9,"start":45.609,"end":72.634995},{"sentences":[{"text":"Anne speaking.","start":72.634995,"end":73.454994,"sentiment":"neutral","sentiment_score":0.06547229364514351},{"text":"Mhmm.","start":81.0,"end":81.5,"sentiment":"neutral","sentiment_score":0.0999058485031128},{"text":"Yeah.","start":82.68,"end":83.0,"sentiment":"neutral","sentiment_score":0.2663932144641876},{"text":"Good stuff.","start":83.0,"end":83.82,"sentiment":"positive","sentiment_score":0.5358240306377411},{"text":"Yeah.","start":113.61,"end":113.93,"sentiment":"neutral","sentiment_score":-0.09006500989198685}],"sentiment":"neutral","sentiment_score":0.21126095737729753,"num_words":7,"start":72.634995,"end":113.93},{"sentences":[{"text":"I think I've I think I've I've spoke to either yourself or someone else saying that we're probably not interested at this time.","start":113.93,"end":121.450005,"sentiment":"neutral","sentiment_score":-0.2801063993702764},{"text":"We just just got a already got most things covered in the IT space anyway.","start":121.450005,"end":126.155,"sentiment":"neutral","sentiment_score":-0.2919276545445124},{"text":"So at this time, yeah, not really interested.","start":126.155,"end":129.455,"sentiment":"neutral","sentiment_score":-0.27829221077263355},{"text":"So no.","start":129.515,"end":134.795,"sentiment":"neutral","sentiment_score":-0.19669657945632935},{"text":"Not not not at this stage.","start":134.795,"end":137.435,"sentiment":"neutral","sentiment_score":-0.20438160498936972}],"sentiment":"neutral","sentiment_score":-0.27161819405025905,"num_words":54,"start":113.93,"end":137.435},{"sentences":[{"text":"No.","start":137.435,"end":137.91,"sentiment":"neutral","sentiment_score":-0.11006101965904236},{"text":"Yeah.","start":139.83,"end":140.33,"sentiment":"neutral","sentiment_score":0.010370642878115175},{"text":"I I got it.","start":141.11,"end":142.23001,"sentiment":"neutral","sentiment_score":0.042504776269197464},{"text":"Thank you so much.","start":142.23001,"end":143.29001,"sentiment":"neutral","sentiment_score":0.07806951738893986},{"text":"Okay.","start":143.91,"end":144.41,"sentiment":"neutral","sentiment_score":0.09367269277572632}],"sentiment":"neutral","sentiment_score":0.04329813551157713,"num_words":11,"start":137.435,"end":144.41},{"sentences":[{"text":"Bye.","start":144.55,"end":145.05,"sentiment":"neutral","sentiment_score":0.13131988048553467}],"sentiment":"neutral","sentiment_score":0.13131988048553467,"num_words":1,"start":144.55,"end":145.05}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Welcome to PHN Industries, where service comes first. Press 1 for sales.\n\nPress 2 for all other inquiries. Hey, Adrian. This is Joe. Oh, yeah.\n\nChannel 0: Yeah. Good afternoon.\n\nChannel 1: How\n\nChannel 0: I would like to speak\n\nChannel 1: are\n\nChannel 0: with Aaron\n\nChannel 1: you?\n\nChannel 0: Lattenberger, please.\n\nChannel 1: Yeah. Right. No worries. I'll transfer you through.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Hello. Anne speaking.\n\nChannel 0: Yeah. Good afternoon. Aaron, it's Ronald from Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: How are you doing today?\n\nChannel 1: Yeah. Good stuff.\n\nChannel 0: I'm doing wonderful. Thank you for asking. Aaron, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Yeah. I think I've I think I've I've spoke to either yourself or someone else saying that we're probably\n\nChannel 0: Mhmm.\n\nChannel 1: not interested at this time. We just just got a already got most things covered in the IT space anyway. So\n\nChannel 0: Mhmm. Mhmm. Alright.\n\nChannel 1: at this time, yeah, not really interested. So\n\nChannel 0: Mhmm. Okay. Any upcoming requirements, sir, or\n\nChannel 1: no. Not\n\nChannel 0: any schedule\n\nChannel 1: not not\n\nChannel 0: mhmm.\n\nChannel 1: at this stage. No.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Got it, sir. I understand.\n\nChannel 1: I I got it. Thank you so\n\nChannel 0: No\n\nChannel 1: much.\n\nChannel 0: worries. Thank you,\n\nChannel 1: Okay.\n\nChannel 0: Aaron. Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to PHN Industries, where service comes first.","start":0.24,"end":3.78,"sentiment":"neutral","sentiment_score":0.12744959816336632},{"text":"Press 1 for sales.","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.059883616864681244},{"text":"Press 2 for all other inquiries.","start":5.8399997,"end":7.7,"sentiment":"neutral","sentiment_score":0.045866994808117546},{"text":"Welcome to PHN Industries, where service comes first.","start":21.055,"end":24.675,"sentiment":"neutral","sentiment_score":0.04267838690429926},{"text":"Press 1 for sales.","start":24.975,"end":26.355,"sentiment":"neutral","sentiment_score":0.02811635145917535}],"sentiment":"neutral","sentiment_score":0.06627419075618188,"channel":1,"num_words":30,"start":0.24,"end":26.355},{"sentences":[{"text":"Press 2 for all other inquiries.","start":26.72,"end":28.58,"sentiment":"neutral","sentiment_score":0.02903590475519498},{"text":"Hey, 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He is then transferred to an agent named Joe from Cloud Solution IT, but is not interested in their services at this time. Joe tells him that they have already covered the IT space and are not interested in any upcoming requirements or schedules. The call ends with Joe thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I'll transfer you through. Alright.","start_word":62,"end_word":66,"intents":[{"intent":"Transfer call","confidence_score":0.28787282}]},{"text":"Aaron, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah.","start_word":98,"end_word":165,"intents":[{"intent":"Introduce company","confidence_score":0.63131565},{"intent":"Introduce company","confidence_score":0.019110262}]}]},"sentiments":{"segments":[{"text":"Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Welcome to PHN Industries, where service comes first. Press 1 for sales. Press 2 for all other inquiries. Hey, Adrian. This is Joe. Oh, yeah. Yeah. Good afternoon. How I would like to speak are with Aaron you? Lattenberger, please. Yeah. Right. No worries. I'll transfer you through. Alright. Thank you. Hello. Anne speaking. Yeah. Good afternoon. Aaron, it's Ronald from Cloud Solution IT. Mhmm. How are you doing today? Yeah.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":0.07766113430261612},{"text":"Good stuff. I'm doing wonderful. Thank you for asking.","start_word":89,"end_word":97,"sentiment":"positive","sentiment_score":0.594242513179779},{"text":"Aaron, I I am not so sure if you can still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah. I think I've I think I've I've spoke to either yourself or someone else saying that we're probably Mhmm.","start_word":98,"end_word":184,"sentiment":"neutral","sentiment_score":-0.07231447100639343},{"text":"not interested at this time.","start_word":185,"end_word":189,"sentiment":"negative","sentiment_score":-0.49934715032577515},{"text":"We just just got a already got most things covered in the IT space anyway. So Mhmm. Mhmm. Alright. at this time, yeah, not really interested. So Mhmm. Okay. Any upcoming requirements, sir, or no. Not any schedule not not mhmm. at this stage. No. Alright. Okay. Yeah. Got it, sir. I understand. I I got it. Thank you so No much. worries. Thank you, Okay. Aaron. Thank Bye. you. Alright. Bye bye. Bye bye.","start_word":190,"end_word":264,"sentiment":"neutral","sentiment_score":-0.0931665301322937}],"average":{"sentiment":"neutral","sentiment_score":-0.011376108103130588}}}}