{"metadata":{"transaction_key":"deprecated","request_id":"01a0b317-47fe-70d3-bb14-164ddf202d5a","sha256":"7b5c24a32064b8937e61ce42c7aa7d075cbe8231151e2c0ca626e390b9be61a6","created":"2026-09-18T05:57:23.971Z","duration":28.079937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Josh. I can't make it to the phone right now. Leave a message, and I'll get back to you as soon as I can. Thanks.","confidence":0.9951172,"words":[{"word":"hi","start":1.28,"end":1.52,"confidence":0.9916992,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.061370279639959335},{"word":"you've","start":1.52,"end":1.68,"confidence":0.9602051,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.04795095324516296},{"word":"reached","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.01842692494392395},{"word":"josh","start":1.92,"end":2.24,"confidence":0.98095703,"punctuated_word":"Josh.","sentiment":"neutral","sentiment_score":0.047376520931720734},{"word":"i","start":2.24,"end":2.32,"confidence":0.94140625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44227543473243713},{"word":"can't","start":2.32,"end":2.48,"confidence":0.9182129,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5514736175537109},{"word":"make","start":2.48,"end":2.6399999,"confidence":0.81152344,"punctuated_word":"make","sentiment":"negative","sentiment_score":-0.47906750440597534},{"word":"it","start":2.6399999,"end":2.72,"confidence":0.9277344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5479751825332642},{"word":"to","start":2.72,"end":2.8,"confidence":0.9892578,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5953789949417114},{"word":"the","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6124756336212158},{"word":"phone","start":2.96,"end":3.12,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6160693168640137},{"word":"right","start":3.12,"end":3.28,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.38868314027786255},{"word":"now","start":3.28,"end":3.6,"confidence":0.98999023,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4091649651527405},{"word":"leave","start":3.6,"end":3.84,"confidence":0.98828125,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.2112332582473755},{"word":"a","start":3.84,"end":3.9199998,"confidence":0.9707031,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19499492645263672},{"word":"message","start":3.9199998,"end":4.24,"confidence":0.88378906,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.12875792384147644},{"word":"and","start":4.24,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016288384795188904},{"word":"i'll","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.020897557958960533},{"word":"get","start":4.48,"end":4.64,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.045643627643585205},{"word":"back","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.08969515562057495},{"word":"to","start":4.72,"end":4.8,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006490305066108704},{"word":"you","start":4.8,"end":4.88,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031378328800201416},{"word":"as","start":4.88,"end":5.04,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02683939039707184},{"word":"soon","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.061325445771217346},{"word":"as","start":5.2799997,"end":5.3599997,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12491156160831451},{"word":"i","start":5.3599997,"end":5.44,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009387165307998655},{"word":"can","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.12805473804473877},{"word":"thanks","start":5.7599998,"end":6.2599998,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.39011234045028687}],"paragraphs":{"transcript":"\nHi. You've reached Josh. I can't make it to the phone right now. Leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.061370279639959335},{"text":"You've reached Josh.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.03791813304026922},{"text":"I can't make it to the phone right now.","start":2.24,"end":3.6,"sentiment":"negative","sentiment_score":-0.5158404211203257},{"text":"Leave a message, and I'll get back to you as soon as I can.","start":3.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.0684835161747677},{"text":"Thanks.","start":5.7599998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.39011234045028687}],"sentiment":"neutral","sentiment_score":-0.17986057133280806,"num_words":28,"start":1.28,"end":6.2599998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Josh. I can't make it to the phone right now. Leave a message, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.061370279639959335},{"text":"You've reached Josh.","start":1.52,"end":2.24,"sentiment":"neutral","sentiment_score":0.03791813304026922},{"text":"I can't make it to the phone right now.","start":2.24,"end":3.6,"sentiment":"negative","sentiment_score":-0.5158404211203257},{"text":"Leave a message, and I'll get back to you as soon as I can.","start":3.6,"end":5.7599998,"sentiment":"neutral","sentiment_score":-0.0684835161747677},{"text":"Thanks.","start":5.7599998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.39011234045028687}],"sentiment":"neutral","sentiment_score":-0.17986057133280806,"channel":1,"num_words":28,"start":1.28,"end":6.2599998}]},"summary":{"result":"success","short":"Hi. You've reached Josh. I can't make it to the phone right now. Leave a message, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":27,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.7652254}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Josh.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04747167229652405},{"text":"I can't make it to the phone right now.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.5128896236419678},{"text":"Leave a message, and I'll get back to you as soon as I can.","start_word":13,"end_word":26,"sentiment":"neutral","sentiment_score":-0.07204113900661469},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.586479902267456}],"average":{"sentiment":"neutral","sentiment_score":-0.14562741721548686}}}}