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Good morning. This is Lorraine from Airtel. How can I assist you? Mhmm.\n\nSIM card? ESIM. Okay. Mhmm. May I have your full name, please, for me to check your account?\n\nFull name. Okay. Mhmm. Okay. Upon checking here, you have already have you already power cycled your router?\n\nYeah. And still doesn't work? May I know the color of the indicator light at the router? How about that the NTD box? Is it all green, color green, the light?\n\nThe NTD box has lights on its side, right side. Mhmm. Mhmm. Okay. So what I'm I'm going to do now is request a picture of your setup there for me to have a reference as well and to further troubleshoot.\n\nThen once I receive the picture, I'll get back to you. Is that okay? Via email. So I'm going to email you shortly, then just reply with the picture. Yeah.\n\nLet me just confirm the email. It's usaf nineteen yeah. One nine 96@gmail.com. Okay. I'll send an email to that shortly.\n\nOkay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2185166627168655},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.450376033782959},{"text":"This is Lorraine from Airtel.","start":2.96,"end":4.66,"sentiment":"positive","sentiment_score":0.48107004165649414},{"text":"How can I assist you?","start":4.88,"end":6.18,"sentiment":"positive","sentiment_score":0.401570999622345},{"text":"Mhmm.","start":15.475,"end":15.975,"sentiment":"neutral","sentiment_score":-0.03419345244765282}],"sentiment":"positive","sentiment_score":0.3927343203020947,"num_words":14,"start":1.8399999,"end":15.975},{"sentences":[{"text":"SIM 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I'm I'm having an Internet issue saying this Saturday or Saturday. The Internet hasn't been working. No. No.\n\nThis is connected through super network. The the the wired one. Optical fiber one. My my address? Full name is Aussaf Aussaf Pureshi, so yes, a u s a f q u q u r e s h I s y e d.\n\nYes. No. Red. So so the boxes the the other entry boxes, they don't have any light on it. The router has a light.\n\nYeah. Yeah. Yeah. So so so it's just yeah. That one is green.\n\nYeah. That one has a green light. Where do I send the picture? Okay. One nine nine six.\n\nYeah. Yep. Alright. Alright. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0026133358478546143},{"text":"I'm I'm having an Internet issue saying this Saturday or Saturday.","start":7.9199996,"end":12.48,"sentiment":"neutral","sentiment_score":-0.11656022749163887},{"text":"The Internet hasn't been working.","start":12.48,"end":14.259999,"sentiment":"negative","sentiment_score":-0.3584553062915802},{"text":"No.","start":20.565,"end":20.725,"sentiment":"neutral","sentiment_score":-0.13136407732963562},{"text":"No.","start":20.725,"end":20.965,"sentiment":"neutral","sentiment_score":-0.1682668179273605}],"sentiment":"neutral","sentiment_score":-0.17744508385658264,"num_words":19,"start":6.8799996,"end":20.965},{"sentences":[{"text":"This is connected through super network.","start":20.965,"end":23.305,"sentiment":"neutral","sentiment_score":-0.12238443270325661},{"text":"The the the wired one.","start":24.485,"end":26.985,"sentiment":"neutral","sentiment_score":-0.0628786139190197},{"text":"Optical fiber one.","start":28.005001,"end":39.62,"sentiment":"neutral","sentiment_score":0.01793918510278066},{"text":"My my address?","start":39.62,"end":41.175,"sentiment":"neutral","sentiment_score":0.013219518276552359},{"text":"Full name is Aussaf Aussaf Pureshi, so yes, a u s a f q u q u r e s h I s y e d.","start":43.815,"end":53.79,"sentiment":"neutral","sentiment_score":0.02632796409754799}],"sentiment":"neutral","sentiment_score":-0.006295267189311427,"num_words":43,"start":20.965,"end":53.79},{"sentences":[{"text":"Yes.","start":65.79,"end":66.225,"sentiment":"neutral","sentiment_score":-0.0035183383151888847},{"text":"No.","start":70.064995,"end":70.564995,"sentiment":"neutral","sentiment_score":-0.15802057087421417},{"text":"Red.","start":75.104996,"end":75.604996,"sentiment":"neutral","sentiment_score":-0.03089183568954468},{"text":"So so the boxes the the other entry boxes, they don't have any light on it.","start":84.159996,"end":88.0,"sentiment":"neutral","sentiment_score":-0.18114075437188148},{"text":"The router has a light.","start":88.0,"end":89.46,"sentiment":"neutral","sentiment_score":-0.10251169800758361}],"sentiment":"neutral","sentiment_score":-0.15013505436945707,"num_words":24,"start":65.79,"end":89.46},{"sentences":[{"text":"Yeah.","start":98.575,"end":98.814995,"sentiment":"neutral","sentiment_score":-0.02533663995563984},{"text":"Yeah.","start":98.814995,"end":98.975,"sentiment":"neutral","sentiment_score":-0.018480245023965836},{"text":"Yeah.","start":98.975,"end":99.475,"sentiment":"neutral","sentiment_score":-0.015238738618791103},{"text":"So so so it's just yeah.","start":99.615,"end":101.695,"sentiment":"neutral","sentiment_score":-0.02315453253686428},{"text":"That one is green.","start":101.695,"end":102.735,"sentiment":"neutral","sentiment_score":-0.02417049277573824}],"sentiment":"neutral","sentiment_score":-0.022666522301733494,"num_words":13,"start":98.575,"end":102.735},{"sentences":[{"text":"Yeah.","start":102.735,"end":103.235,"sentiment":"neutral","sentiment_score":-0.024747274816036224},{"text":"That one has a green light.","start":103.534996,"end":104.67,"sentiment":"neutral","sentiment_score":-0.03562596502403418},{"text":"Where do I send the picture?","start":123.485,"end":124.704994,"sentiment":"neutral","sentiment_score":0.02149219438433647},{"text":"Okay.","start":131.005,"end":131.4,"sentiment":"neutral","sentiment_score":0.06495735049247742},{"text":"One nine nine six.","start":137.15999,"end":138.37999,"sentiment":"neutral","sentiment_score":0.031123853288590908}],"sentiment":"neutral","sentiment_score":0.004439048055145476,"num_words":18,"start":102.735,"end":138.37999},{"sentences":[{"text":"Yeah.","start":139.23999,"end":139.73999,"sentiment":"neutral","sentiment_score":0.028285909444093704},{"text":"Yep.","start":141.23999,"end":141.73999,"sentiment":"neutral","sentiment_score":0.06393612921237946},{"text":"Alright.","start":143.4,"end":143.9,"sentiment":"neutral","sentiment_score":0.10440533608198166},{"text":"Alright.","start":145.4,"end":145.9,"sentiment":"neutral","sentiment_score":0.11559444665908812},{"text":"Thank you.","start":146.04,"end":146.54094,"sentiment":"neutral","sentiment_score":0.3279978483915329}],"sentiment":"neutral","sentiment_score":0.1613695863634348,"num_words":6,"start":139.23999,"end":146.54094},{"sentences":[{"text":"Bye.","start":148.30093,"end":148.80093,"sentiment":"neutral","sentiment_score":0.23318450152873993}],"sentiment":"neutral","sentiment_score":0.23318450152873993,"num_words":1,"start":148.30093,"end":148.80093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Lorraine from Airtel. How can I assist you?\n\nChannel 1: Hi. I'm I'm having an Internet issue saying this Saturday or Saturday. The Internet hasn't been working.\n\nChannel 0: Mhmm. SIM card? ESIM.\n\nChannel 1: No. No. This is connected through super network. The the the wired one.\n\nChannel 0: Okay.\n\nChannel 1: Optical fiber\n\nChannel 0: Mhmm. May I have your full name, please, for me to check your account?\n\nChannel 1: one. My my address?\n\nChannel 0: Full name.\n\nChannel 1: Full name is Aussaf Aussaf Pureshi, so yes, a u s a f q\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: u q u r e s h I s y e d.\n\nChannel 0: Okay. Upon checking here, you have already have you already power cycled your router?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. And still doesn't work?\n\nChannel 1: No.\n\nChannel 0: May I know the color of the indicator light at the router?\n\nChannel 1: Red.\n\nChannel 0: How about that the NTD box? Is it all green, color green, the light?\n\nChannel 1: So so the boxes the the other entry boxes, they don't have any light on it. The router has a light.\n\nChannel 0: The NTD box has lights on its side, right side.\n\nChannel 1: Yeah. Yeah. Yeah. So\n\nChannel 0: Mhmm.\n\nChannel 1: so so it's just yeah. That one is green. Yeah. That one has a green light.\n\nChannel 0: Mhmm. Okay. So what I'm I'm going to do now is request a picture of your setup there for me to have a reference as well and to further troubleshoot. Then once I receive the picture, I'll get back to you. Is that okay?\n\nChannel 1: Where do I send the picture?\n\nChannel 0: Via email. So I'm going to email you shortly, then\n\nChannel 1: Okay.\n\nChannel 0: just reply with the picture. Yeah. Let me just confirm the email. It's usaf\n\nChannel 1: One nine nine\n\nChannel 0: nineteen\n\nChannel 1: six.\n\nChannel 0: yeah. One nine\n\nChannel 1: Yeah.\n\nChannel 0: 96@gmail.com.\n\nChannel 1: Yep.\n\nChannel 0: Okay. I'll\n\nChannel 1: Alright.\n\nChannel 0: send an email to that\n\nChannel 1: Alright. Thank you.\n\nChannel 0: shortly. Okay. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2185166627168655},{"text":"Good morning.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.450376033782959},{"text":"This is Lorraine from Airtel.","start":2.96,"end":4.66,"sentiment":"positive","sentiment_score":0.48107004165649414},{"text":"How can I assist you?","start":4.88,"end":6.18,"sentiment":"positive","sentiment_score":0.401570999622345}],"sentiment":"positive","sentiment_score":0.42557491820592147,"channel":0,"num_words":13,"start":1.8399999,"end":6.18},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0026133358478546143},{"text":"I'm I'm having an Internet issue saying this Saturday or Saturday.","start":7.9199996,"end":12.48,"sentiment":"neutral","sentiment_score":-0.11656022749163887},{"text":"The Internet hasn't been 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router?","start":71.795,"end":74.615,"sentiment":"neutral","sentiment_score":-0.09129784877101581}],"sentiment":"neutral","sentiment_score":-0.09129784877101581,"channel":0,"num_words":12,"start":71.795,"end":74.615},{"sentences":[{"text":"Red.","start":75.104996,"end":75.604996,"sentiment":"neutral","sentiment_score":-0.03089183568954468}],"sentiment":"neutral","sentiment_score":-0.03089183568954468,"channel":1,"num_words":1,"start":75.104996,"end":75.604996},{"sentences":[{"text":"How about that the NTD box?","start":77.314995,"end":79.395,"sentiment":"neutral","sentiment_score":-0.026465991822381813},{"text":"Is it all green, color green, the light?","start":79.395,"end":81.81,"sentiment":"neutral","sentiment_score":-0.02997479378245771}],"sentiment":"neutral","sentiment_score":-0.028471021513853754,"channel":0,"num_words":14,"start":77.314995,"end":81.81},{"sentences":[{"text":"So so the boxes the the other entry boxes, they don't have any light on it.","start":84.159996,"end":88.0,"sentiment":"neutral","sentiment_score":-0.18114075437188148},{"text":"The router has a light.","start":88.0,"end":89.46,"sentiment":"neutral","sentiment_score":-0.10251169800758361}],"sentiment":"neutral","sentiment_score":-0.1624195504756201,"channel":1,"num_words":21,"start":84.159996,"end":89.46},{"sentences":[{"text":"The NTD box has lights on its side, right side.","start":91.25,"end":96.805,"sentiment":"neutral","sentiment_score":-0.07117910273373126}],"sentiment":"neutral","sentiment_score":-0.07117910273373126,"channel":0,"num_words":10,"start":91.25,"end":96.805},{"sentences":[{"text":"Yeah.","start":98.575,"end":98.814995,"sentiment":"neutral","sentiment_score":-0.02533663995563984},{"text":"Yeah.","start":98.814995,"end":98.975,"sentiment":"neutral","sentiment_score":-0.018480245023965836},{"text":"Yeah.","start":98.975,"end":99.475,"sentiment":"neutral","sentiment_score":-0.015238738618791103},{"text":"So","start":99.615,"end":99.774994,"sentiment":"neutral","sentiment_score":-0.01622116193175316}],"sentiment":"neutral","sentiment_score":-0.018819196382537484,"channel":1,"num_words":4,"start":98.575,"end":99.774994},{"sentences":[{"text":"Mhmm.","start":99.745,"end":100.245,"sentiment":"neutral","sentiment_score":-0.00989782065153122}],"sentiment":"neutral","sentiment_score":-0.00989782065153122,"channel":0,"num_words":1,"start":99.745,"end":100.245},{"sentences":[{"text":"so so it's just yeah.","start":99.774994,"end":101.695,"sentiment":"neutral","sentiment_score":-0.024541206657886505},{"text":"That one is green.","start":101.695,"end":102.735,"sentiment":"neutral","sentiment_score":-0.02417049277573824},{"text":"Yeah.","start":102.735,"end":103.235,"sentiment":"neutral","sentiment_score":-0.024747274816036224},{"text":"That one has a green light.","start":103.534996,"end":104.67,"sentiment":"neutral","sentiment_score":-0.03562596502403418}],"sentiment":"neutral","sentiment_score":-0.028618191834539175,"channel":1,"num_words":16,"start":99.774994,"end":104.67},{"sentences":[{"text":"Mhmm.","start":106.784996,"end":107.034996,"sentiment":"neutral","sentiment_score":0.0035297484137117863},{"text":"Okay.","start":107.034996,"end":107.534996,"sentiment":"neutral","sentiment_score":0.03301548957824707},{"text":"So what I'm I'm going to do now is request a picture of your setup there for me to have a reference as well and to further troubleshoot.","start":110.13,"end":119.27,"sentiment":"neutral","sentiment_score":0.08534064556338958},{"text":"Then once I receive the picture, I'll get back to you.","start":119.89,"end":122.369995,"sentiment":"neutral","sentiment_score":0.0825496566566554},{"text":"Is that okay?","start":122.369995,"end":123.189995,"sentiment":"neutral","sentiment_score":0.07097278907895088}],"sentiment":"neutral","sentiment_score":0.08061472509606657,"channel":0,"num_words":44,"start":106.784996,"end":123.189995},{"sentences":[{"text":"Where do I send the picture?","start":123.485,"end":124.704994,"sentiment":"neutral","sentiment_score":0.02149219438433647}],"sentiment":"neutral","sentiment_score":0.02149219438433647,"channel":1,"num_words":6,"start":123.485,"end":124.704994},{"sentences":[{"text":"Via email.","start":127.135,"end":128.015,"sentiment":"neutral","sentiment_score":0.04202277958393097},{"text":"So I'm going to email you shortly, then","start":128.015,"end":131.055,"sentiment":"neutral","sentiment_score":0.06857446487993002}],"sentiment":"neutral","sentiment_score":0.06326412782073021,"channel":0,"num_words":10,"start":127.135,"end":131.055},{"sentences":[{"text":"Okay.","start":131.005,"end":131.4,"sentiment":"neutral","sentiment_score":0.06495735049247742}],"sentiment":"neutral","sentiment_score":0.06495735049247742,"channel":1,"num_words":1,"start":131.005,"end":131.4},{"sentences":[{"text":"just reply with the picture.","start":131.055,"end":132.595,"sentiment":"neutral","sentiment_score":0.07374216169118882},{"text":"Yeah.","start":132.895,"end":133.135,"sentiment":"neutral","sentiment_score":0.07684841752052307},{"text":"Let me just confirm the email.","start":133.135,"end":134.975,"sentiment":"neutral","sentiment_score":0.08573430652419727},{"text":"It's usaf","start":134.975,"end":136.355,"sentiment":"neutral","sentiment_score":0.0647978987544775}],"sentiment":"neutral","sentiment_score":0.07782577590218612,"channel":0,"num_words":14,"start":131.055,"end":136.355},{"sentences":[{"text":"One nine nine","start":137.15999,"end":137.87999,"sentiment":"neutral","sentiment_score":0.030194826424121857}],"sentiment":"neutral","sentiment_score":0.030194826424121857,"channel":1,"num_words":3,"start":137.15999,"end":137.87999},{"sentences":[{"text":"nineteen","start":137.84999,"end":138.32999,"sentiment":"neutral","sentiment_score":0.033742934465408325}],"sentiment":"neutral","sentiment_score":0.033742934465408325,"channel":0,"num_words":1,"start":137.84999,"end":138.32999},{"sentences":[{"text":"six.","start":137.87999,"end":138.37999,"sentiment":"neutral","sentiment_score":0.03391093388199806}],"sentiment":"neutral","sentiment_score":0.03391093388199806,"channel":1,"num_words":1,"start":137.87999,"end":138.37999},{"sentences":[{"text":"yeah.","start":138.56999,"end":138.89,"sentiment":"neutral","sentiment_score":0.03483859449625015},{"text":"One nine","start":138.89,"end":139.37,"sentiment":"neutral","sentiment_score":0.01970665715634823}],"sentiment":"neutral","sentiment_score":0.02475063626964887,"channel":0,"num_words":3,"start":138.56999,"end":139.37},{"sentences":[{"text":"Yeah.","start":139.23999,"end":139.73999,"sentiment":"neutral","sentiment_score":0.028285909444093704}],"sentiment":"neutral","sentiment_score":0.028285909444093704,"channel":1,"num_words":1,"start":139.23999,"end":139.73999},{"sentences":[{"text":"96@gmail.com.","start":139.37,"end":141.23,"sentiment":"neutral","sentiment_score":0.027812844142317772}],"sentiment":"neutral","sentiment_score":0.027812844142317772,"channel":0,"num_words":1,"start":139.37,"end":141.23},{"sentences":[{"text":"Yep.","start":141.23999,"end":141.73999,"sentiment":"neutral","sentiment_score":0.06393612921237946}],"sentiment":"neutral","sentiment_score":0.06393612921237946,"channel":1,"num_words":1,"start":141.23999,"end":141.73999},{"sentences":[{"text":"Okay.","start":142.48999,"end":142.98999,"sentiment":"neutral","sentiment_score":0.08949434757232666},{"text":"I'll","start":143.12999,"end":143.45,"sentiment":"neutral","sentiment_score":0.10825246572494508}],"sentiment":"neutral","sentiment_score":0.09887340664863586,"channel":0,"num_words":2,"start":142.48999,"end":143.45},{"sentences":[{"text":"Alright.","start":143.4,"end":143.9,"sentiment":"neutral","sentiment_score":0.10440533608198166}],"sentiment":"neutral","sentiment_score":0.10440533608198166,"channel":1,"num_words":1,"start":143.4,"end":143.9},{"sentences":[{"text":"send an email to that","start":143.45,"end":144.90999,"sentiment":"neutral","sentiment_score":0.10842823088169098}],"sentiment":"neutral","sentiment_score":0.10842823088169098,"channel":0,"num_words":5,"start":143.45,"end":144.90999},{"sentences":[{"text":"Alright.","start":145.4,"end":145.9,"sentiment":"neutral","sentiment_score":0.11559444665908812},{"text":"Thank you.","start":146.04,"end":146.54094,"sentiment":"neutral","sentiment_score":0.3279978483915329}],"sentiment":"neutral","sentiment_score":0.25719671448071796,"channel":1,"num_words":3,"start":145.4,"end":146.54094},{"sentences":[{"text":"shortly.","start":146.73,"end":147.23,"sentiment":"neutral","sentiment_score":0.1698710024356842},{"text":"Okay.","start":147.53,"end":148.01,"sentiment":"neutral","sentiment_score":0.1978698372840881},{"text":"Thank you.","start":148.01,"end":148.48999,"sentiment":"positive","sentiment_score":0.33507780730724335}],"sentiment":"neutral","sentiment_score":0.25947411358356476,"channel":0,"num_words":4,"start":146.73,"end":148.48999},{"sentences":[{"text":"Bye.","start":148.30093,"end":148.80093,"sentiment":"neutral","sentiment_score":0.23318450152873993}],"sentiment":"neutral","sentiment_score":0.23318450152873993,"channel":1,"num_words":1,"start":148.30093,"end":148.80093},{"sentences":[{"text":"Bye for now.","start":148.48999,"end":149.39,"sentiment":"neutral","sentiment_score":0.15664615233739218}],"sentiment":"neutral","sentiment_score":0.15664615233739218,"channel":0,"num_words":3,"start":148.48999,"end":149.39}]},"summary":{"result":"success","short":"Lourence from Airtel contacts an agent to troubleshoot an internet issue. The agent asks for the customer's name and address to check their account and asks for a picture of the setup to troubleshoot further. The agent requests a picture via email and confirms the customer's email address before ending the call."},"intents":{"segments":[{"text":"So what I'm I'm going to do now is request a picture of your setup there for me to have a reference as well and to further troubleshoot. Then once I receive the picture, I'll get back to you. Is that okay?","start_word":200,"end_word":241,"intents":[{"intent":"Request picture","confidence_score":0.04218347}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2185166627168655},{"text":"Good morning. This is Lorraine from Airtel. How can I assist you?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4396518468856811},{"text":"Hi. I'm I'm having an Internet issue saying this Saturday or Saturday.","start_word":13,"end_word":24,"sentiment":"neutral","sentiment_score":-0.09295504540205002},{"text":"The Internet hasn't been working.","start_word":25,"end_word":29,"sentiment":"negative","sentiment_score":-0.36438894271850586},{"text":"Mhmm. SIM card? ESIM. No. No. This is connected through super network. The the the wired one. Okay. Optical fiber Mhmm. May I have your full name, please, for me to check your account? one. My my address? Full name. Full name is Aussaf Aussaf Pureshi, so yes, a u s a f q Okay. Mhmm. u q u r e s h I s y e d. Okay. Upon checking here, you have already have you already power cycled your router? Yes. Yeah. And still doesn't work? No. May I know the color of the indicator light at the router? Red. How about that the NTD box? Is it all green, color green, the light? So so the boxes the the other entry boxes, they don't have any light on it. The router has a light. The NTD box has lights on its side, right side. Yeah. Yeah. Yeah. So Mhmm. so so it's just yeah. That one is green. Yeah. That one has a green light. Mhmm. Okay. So what I'm I'm going to do now is request a picture of your setup there for me to have a reference as well and to further troubleshoot. Then once I receive the picture, I'll get back to you. Is that okay? Where do I send the picture? Via email. So I'm going to email you shortly, then Okay. just reply with the picture. Yeah. Let me just confirm the email. It's usaf One nine nine nineteen six. yeah. One nine Yeah. 96@gmail.com. Yep. Okay. I'll Alright. send an email to that Alright. Thank you. shortly. Okay. Thank you. Bye. Bye for now.","start_word":30,"end_word":302,"sentiment":"neutral","sentiment_score":0.014567036181688309}],"average":{"sentiment":"neutral","sentiment_score":0.018481438901244093}}}}