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As you mentioned, you would like to have it canceled by tomorrow, July 30. And since you've already spoken to Dom, we do respect your decision in reference with this. We just wanted to let you know that we will go ahead and arrange your final invoice to cover your required thirty days notice period. And we kindly let me check here. One moment. As yesterday, you're asking the amount, so we've already reviewed your account. Your last invoice will be $83.72. We will arrange it today, and we kindly request you settle the amount today or tomorrow so we can proceed accordingly in processing your service request. Yeah. I'll send you the email with the instruction. You just need to log in to the customer portal, and you can process the payment using your Visa or Mastercard. Or if you would like, I can help you to process the payment over the phone once the invoice has been arranged. That's the easiest option. Mhmm. Sure. Thank you so much. And then one more thing, do you have any preferred date to have your service canceled tomorrow? Because usually, we're processing cancellation during morning. But if you prefer to have it canceled in the afternoon, just let us know or anytime will do. No. It's your discretion. Since, the invoice, it still cover your thirty days notice, which is August 29, if you would like to still utilize the service until the twenty ninth, that would be fine. It just so happened we have to have it covered, and ahead of time, we have to let our network. So would you like to proceed in canceling the service on July 30, or would you like to have it until your invoice covered, which is August 29? Okay. Okay. That's perfect. I'll go ahead and have this notated and update our team and then arrange your invoice accordingly. Okay? You received it today. Thank you so much as well. We appreciate your time, and please have a good one and be safe always. Thank you. 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Good morning. This is Melissa from accounts. How may I help you today? Hi.\n\nThank you so much for giving us a callback. I'm just reaching out regarding your request to cancel your service. As you mentioned, you would like to have it canceled by tomorrow, July 30. And since you've already spoken to Dom, we do respect your decision in reference with this. We just wanted to let you know that we will go ahead and arrange your final invoice to cover your required thirty days notice period.\n\nAnd we kindly let me check here. One moment. As yesterday, you're asking the amount, so we've already reviewed your account. Your last invoice will be $83.72. We will arrange it today, and we kindly request you settle the amount today or tomorrow so we can proceed accordingly in processing your service request.\n\nYeah. I'll send you the email with the instruction. You just need to log in to the customer portal, and you can process the payment using your Visa or Mastercard. Or if you would like, I can help you to process the payment over the phone once the invoice has been arranged. That's the easiest option.\n\nMhmm. Sure. Thank you so much. And then one more thing, do you have any preferred date to have your service canceled tomorrow? Because usually, we're processing cancellation during morning.\n\nBut if you prefer to have it canceled in the afternoon, just let us know or anytime will do. No. It's your discretion. Since, the invoice, it still cover your thirty days notice, which is August 29, if you would like to still utilize the service until the twenty ninth, that would be fine. It just so happened we have to have it covered, and ahead of time, we have to let our network.\n\nSo would you like to proceed in canceling the service on July 30, or would you like to have it until your invoice covered, which is August 29? Okay. Okay. That's perfect. I'll go ahead and have this notated and update our team and then arrange your invoice accordingly.\n\nOkay? You received it today. Thank you so much as well. We appreciate your time, and please have a good one and be safe always. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.20171606540679932},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.4070855975151062},{"text":"This is Melissa from accounts.","start":1.12,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.28129949867725373},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"neutral","sentiment_score":0.32337377965450287},{"text":"Hi.","start":9.28,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.1218606010079384}],"sentiment":"neutral","sentiment_score":0.29896586885054904,"num_words":15,"start":0.24,"end":9.5199995},{"sentences":[{"text":"Thank you so much for giving us a callback.","start":9.5199995,"end":12.34,"sentiment":"neutral","sentiment_score":0.3187348114119636},{"text":"I'm just reaching out regarding your request to cancel your 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Melissa. This is William returning your phone call. Okay. How do I best settle the account? Perfect.\n\nThat sounds good. Sure. One once once the invoice is sent over, I'll I'll attempt to to make payment. If there's any issues, I'll give you a callback. So the the the the the service will be canceled, but I'll still have the service for thirty days.\n\nRight? So if you if you cut it tomorrow afternoon, that should be fine. Let's let's let's do it by by tomorrow afternoon, if that's possible. Perfect. Thank you so much, Melissa.\n\nSame to you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Melissa.","start":5.04,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.04672376811504364},{"text":"This is William returning your phone call.","start":5.8399997,"end":8.1,"sentiment":"neutral","sentiment_score":0.03349026478827},{"text":"Okay.","start":60.18,"end":60.579998,"sentiment":"neutral","sentiment_score":0.028030596673488617},{"text":"How do I best settle the account?","start":60.579998,"end":62.68,"sentiment":"neutral","sentiment_score":0.026835217007568905},{"text":"Perfect.","start":75.225,"end":75.725,"sentiment":"positive","sentiment_score":0.33386439085006714}],"sentiment":"neutral","sentiment_score":0.04875671646247307,"num_words":18,"start":5.04,"end":75.725},{"sentences":[{"text":"That sounds good.","start":75.784996,"end":76.924995,"sentiment":"neutral","sentiment_score":0.27016599973042804},{"text":"Sure.","start":83.03,"end":83.43,"sentiment":"neutral","sentiment_score":0.3055739998817444},{"text":"One once once the invoice is sent over, I'll I'll attempt to to make payment.","start":83.43,"end":88.87,"sentiment":"neutral","sentiment_score":0.23995196123917897},{"text":"If there's any issues, I'll give you a callback.","start":88.87,"end":91.53,"sentiment":"neutral","sentiment_score":0.10712478496134281},{"text":"So the the the the the service will be canceled, but I'll still have the service for thirty days.","start":108.265,"end":113.56,"sentiment":"neutral","sentiment_score":0.014025323436056314}],"sentiment":"neutral","sentiment_score":0.12650969420420996,"num_words":47,"start":75.784996,"end":113.56},{"sentences":[{"text":"Right?","start":113.56,"end":113.96,"sentiment":"neutral","sentiment_score":0.032861899584531784},{"text":"So if you if you cut it tomorrow afternoon, that should be fine.","start":113.96,"end":118.46,"sentiment":"neutral","sentiment_score":0.03618917929438444},{"text":"Let's let's let's do it by by tomorrow afternoon, if that's possible.","start":150.945,"end":155.285,"sentiment":"neutral","sentiment_score":0.01838796166703105},{"text":"Perfect.","start":164.40999,"end":164.90999,"sentiment":"positive","sentiment_score":0.5413599014282227},{"text":"Thank you so much, Melissa.","start":165.53,"end":166.98999,"sentiment":"positive","sentiment_score":0.6388246178627014}],"sentiment":"neutral","sentiment_score":0.139358117536176,"num_words":32,"start":113.56,"end":166.98999},{"sentences":[{"text":"Same to you.","start":173.53,"end":174.51,"sentiment":"positive","sentiment_score":0.35024768114089966},{"text":"Bye.","start":174.65,"end":175.15,"sentiment":"neutral","sentiment_score":0.24430331587791443}],"sentiment":"neutral","sentiment_score":0.32376158982515335,"num_words":4,"start":173.53,"end":175.15}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is Melissa from accounts. How may I help you today?\n\nChannel 1: Hi, Melissa. This is William returning your phone call.\n\nChannel 0: Hi. Thank you so much for giving us a callback. I'm just reaching out regarding your request to cancel your service. As you mentioned, you would like to have it canceled by tomorrow, July 30. And since you've already spoken to Dom, we do respect your decision in reference with this.\n\nWe just wanted to let you know that we will go ahead and arrange your final invoice to cover your required thirty days notice period. And we kindly let me check here. One moment. As yesterday, you're asking the amount, so we've already reviewed your account. Your last invoice will be $83.72.\n\nWe will arrange it today, and we kindly request you settle the amount today or tomorrow so we can proceed accordingly in processing your service request.\n\nChannel 1: Okay. How do I best settle the account?\n\nChannel 0: Yeah. I'll send you the email with the instruction. You just need to log in to the customer portal, and you can process the payment using your Visa or Mastercard. Or\n\nChannel 1: Perfect.\n\nChannel 0: if you would\n\nChannel 1: That\n\nChannel 0: like,\n\nChannel 1: sounds\n\nChannel 0: I\n\nChannel 1: good.\n\nChannel 0: can help you to process the payment over the phone once the invoice has been arranged. That's\n\nChannel 1: Sure.\n\nChannel 0: the\n\nChannel 1: One once\n\nChannel 0: easiest\n\nChannel 1: once\n\nChannel 0: option.\n\nChannel 1: the invoice is sent over, I'll I'll attempt to to make payment. If there's any issues, I'll give you\n\nChannel 0: Mhmm.\n\nChannel 1: a callback.\n\nChannel 0: Sure. Thank you so much. And then one more thing, do you have any preferred date to have your service canceled tomorrow? Because usually, we're processing cancellation during morning. But if you prefer to have it canceled in the afternoon, just let us know or\n\nChannel 1: So\n\nChannel 0: anytime will do.\n\nChannel 1: the the the the the service will be canceled, but I'll still have the service for thirty days. Right? So if you if you cut it tomorrow afternoon, that should be fine.\n\nChannel 0: No. It's your discretion. Since, the invoice, it still cover your thirty days notice, which is August 29, if you would like to still utilize the service until the twenty ninth, that would be fine. It just so happened we have to have it covered, and ahead of time, we have to let our network. So would you like to proceed in canceling the service on July 30, or would you like to have it until your invoice covered, which is August 29?\n\nChannel 1: Let's let's let's do it by by tomorrow afternoon, if that's possible.\n\nChannel 0: Okay. Okay. That's perfect. I'll go ahead and have this notated and update our team and then arrange your invoice accordingly. Okay?\n\nYou\n\nChannel 1: Perfect.\n\nChannel 0: received it today.\n\nChannel 1: Thank you so much, Melissa.\n\nChannel 0: Thank you so much as well. We appreciate your time, and please have a good one and be safe always.\n\nChannel 1: Same to you. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.20171606540679932},{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.4070855975151062},{"text":"This is Melissa from accounts.","start":1.12,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.28129949867725373},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"neutral","sentiment_score":0.32337377965450287}],"sentiment":"neutral","sentiment_score":0.31161624512502123,"channel":0,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"Hi, Melissa.","start":5.04,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.04672376811504364},{"text":"This is William returning your phone 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The agent confirms the cancellation date and explains that the service will still be active until the 29th and that the invoice will cover the cancellation. The agent updates the customer's account and assures William that they will arrange the invoice accordingly."},"intents":{"segments":[{"text":"Thank you so much for giving us a callback. I'm just reaching out regarding your request to cancel your service. As you mentioned, you would like to have it canceled by tomorrow, July 30.","start_word":24,"end_word":57,"intents":[{"intent":"Cancel service","confidence_score":0.72695327}]},{"text":"We just wanted to let you know that we will go ahead and arrange your final invoice to cover your required thirty days notice period.","start_word":74,"end_word":98,"intents":[{"intent":"Arrange final invoice","confidence_score":0.08565348}]},{"text":"And then one more thing, do you have any preferred date to have your service canceled tomorrow?","start_word":251,"end_word":267,"intents":[{"intent":"Cancel service","confidence_score":0.22470485}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20171606540679932},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.38746023178100586},{"text":"This is Melissa from accounts. How may I help you today? Hi, Melissa. This is William returning your phone call. Hi. Thank you so much for giving us a callback. I'm just reaching out regarding your request to cancel your service. As you mentioned, you would like to have it canceled by tomorrow, July 30. And since you've already spoken to Dom, we do respect your decision in reference with this. We just wanted to let you know that we will go ahead and arrange your final invoice to cover your required thirty days notice period. And we kindly let me check here. One moment. As yesterday, you're asking the amount, so we've already reviewed your account. Your last invoice will be $83.72. We will arrange it today, and we kindly request you settle the amount today or tomorrow so we can proceed accordingly in processing your service request. Okay. How do I best settle the account? Yeah. I'll send you the email with the instruction. You just need to log in to the customer portal, and you can process the payment using your Visa or Mastercard. Or Perfect. if you would That like, sounds I good. can help you to process the payment over the phone once the invoice has been arranged. That's Sure. the One once easiest once option. the invoice is sent over, I'll I'll attempt to to make payment. If there's any issues, I'll give you Mhmm. a callback. Sure.","start_word":3,"end_word":246,"sentiment":"neutral","sentiment_score":0.12982239852063968},{"text":"Thank you so much.","start_word":247,"end_word":250,"sentiment":"positive","sentiment_score":0.6565321683883667},{"text":"And then one more thing, do you have any preferred date to have your service canceled tomorrow? Because usually, we're processing cancellation during morning. But if you prefer to have it canceled in the afternoon, just let us know or So anytime will do. the the the the the service will be canceled, but I'll still have the service for thirty days. Right? So if you if you cut it tomorrow afternoon, that should be fine. No. It's your discretion. Since, the invoice, it still cover your thirty days notice, which is August 29, if you would like to still utilize the service until the twenty ninth, that would be fine. It just so happened we have to have it covered, and ahead of time, we have to let our network. So would you like to proceed in canceling the service on July 30, or would you like to have it until your invoice covered, which is August 29? Let's let's let's do it by by tomorrow afternoon, if that's possible. Okay. Okay.","start_word":251,"end_word":423,"sentiment":"neutral","sentiment_score":0.0012609700206667185},{"text":"That's perfect.","start_word":424,"end_word":425,"sentiment":"positive","sentiment_score":0.5337610840797424},{"text":"I'll go ahead and have this notated and update our team and then arrange your invoice accordingly. Okay?","start_word":426,"end_word":443,"sentiment":"neutral","sentiment_score":0.2689466178417206},{"text":"You Perfect. received it today. Thank you so much, Melissa. Thank you so much as well. We appreciate your time, and please have a good one and be safe always. Same to you.","start_word":444,"end_word":476,"sentiment":"positive","sentiment_score":0.5717356204986572},{"text":"Bye.","start_word":477,"end_word":477,"sentiment":"neutral","sentiment_score":0.24430331587791443},{"text":"Thank you.","start_word":478,"end_word":479,"sentiment":"positive","sentiment_score":0.4467240571975708},{"text":"Bye bye.","start_word":480,"end_word":481,"sentiment":"neutral","sentiment_score":0.14040546119213104}],"average":{"sentiment":"neutral","sentiment_score":0.1292482831090171}}}}