{"metadata":{"transaction_key":"deprecated","request_id":"019ed356-3a2a-76d3-90f0-271fb889bd97","sha256":"bdc922fc53fa9179fd93ba9a1769fbc73bb13f4238987ef4ebabfb92ddbd9069","created":"2026-06-17T02:08:25.585Z","duration":175.17593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":433,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":476,"output_tokens":476},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":476,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. I would like to speak with Jamie Callahan, please. Thank Thank you. Sorry. Ronald from Cloud Solution IT. Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. Wonderful. Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five. Name of the company again, Jamie, it's Cloud Solution IT. Yes, sir. And I hope, sir, you still remember my CTO, mister Bhajit Singh. Yes, sir. Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him. Mhmm. Alright. Okay. No. No. No. No. That would be fine. Alright. Thank you. Alright. Thank you. Thank you.","confidence":0.9980469,"words":[{"word":"yeah","start":32.57,"end":32.89,"confidence":0.8937988,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06246843561530113},{"word":"good","start":32.89,"end":33.05,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1350964456796646},{"word":"morning","start":33.05,"end":33.55,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.12883754074573517},{"word":"i","start":33.85,"end":34.01,"confidence":0.9160156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05978141725063324},{"word":"would","start":34.01,"end":34.25,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.04772651940584183},{"word":"like","start":34.25,"end":34.41,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05686275660991669},{"word":"to","start":34.41,"end":34.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05415965244174003},{"word":"speak","start":34.57,"end":34.89,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.060588687658309937},{"word":"with","start":34.89,"end":35.39,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04032731056213379},{"word":"jamie","start":36.09,"end":36.489998,"confidence":0.8959961,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.033621467649936676},{"word":"callahan","start":36.489998,"end":36.989998,"confidence":0.9433594,"punctuated_word":"Callahan,","sentiment":"neutral","sentiment_score":0.043027594685554504},{"word":"please","start":37.05,"end":37.55,"confidence":0.9580078,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.03753047436475754},{"word":"thank","start":40.01,"end":40.275,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.04632256180047989},{"word":"thank","start":42.675003,"end":43.175003,"confidence":0.85839844,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.0619339644908905},{"word":"you","start":43.715,"end":44.215,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.013265881687402723},{"word":"sorry","start":44.355003,"end":44.855003,"confidence":0.73254395,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.008381906896829605},{"word":"ronald","start":44.995003,"end":45.495003,"confidence":0.9614258,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":-0.00010146573185920715},{"word":"from","start":45.795002,"end":46.195,"confidence":0.8354492,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.005228457972407341},{"word":"cloud","start":46.195,"end":46.675003,"confidence":0.6254883,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.008033372461795807},{"word":"solution","start":46.675003,"end":47.175003,"confidence":0.9350586,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.0015708748251199722},{"word":"it","start":47.315002,"end":47.815002,"confidence":0.9880371,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.002046111971139908},{"word":"yeah","start":99.515,"end":99.675,"confidence":0.94677734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04239486902952194},{"word":"good","start":99.675,"end":99.915,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1391303837299347},{"word":"morning","start":99.915,"end":100.415,"confidence":0.9797363,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.13426247239112854},{"word":"jamie","start":100.955,"end":101.275,"confidence":0.88427734,"punctuated_word":"Jamie,","sentiment":"neutral","sentiment_score":0.08073903620243073},{"word":"it's","start":101.275,"end":101.775,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09539143741130827},{"word":"ronald","start":102.155,"end":102.655,"confidence":0.9716797,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.06773743033409119},{"word":"from","start":102.875,"end":103.375,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07480562478303909},{"word":"cloud","start":103.435005,"end":103.835,"confidence":0.875,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.07113514095544815},{"word":"solution","start":103.835,"end":104.315,"confidence":0.97509766,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.07613568753004074},{"word":"it","start":104.315,"end":104.815,"confidence":0.99316406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.06194594502449035},{"word":"how","start":105.515,"end":105.675,"confidence":0.8857422,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1916530430316925},{"word":"are","start":105.675,"end":105.835,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1866694688796997},{"word":"you","start":105.835,"end":105.995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16092164814472198},{"word":"doing","start":105.995,"end":106.235,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.19793514907360077},{"word":"today","start":106.235,"end":106.735,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.14243227243423462},{"word":"alright","start":108.635,"end":108.955,"confidence":0.97143555,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.162302166223526},{"word":"okay","start":108.955,"end":109.275,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2143767774105072},{"word":"wonderful","start":109.275,"end":109.775,"confidence":1.0,"punctuated_word":"Wonderful.","sentiment":"neutral","sentiment_score":0.2974221408367157},{"word":"jamie","start":110.475,"end":110.875,"confidence":0.9904785,"punctuated_word":"Jamie,","sentiment":"neutral","sentiment_score":0.053434520959854126},{"word":"i","start":110.875,"end":110.955,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0029119476675987244},{"word":"am","start":110.955,"end":111.115005,"confidence":1.0,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.005619540810585022},{"word":"not","start":111.115005,"end":111.355,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.010616064071655272},{"word":"so","start":111.355,"end":111.515,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02592337131500244},{"word":"sure","start":111.515,"end":111.755005,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.03728456050157547},{"word":"if","start":111.755005,"end":111.915,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03612013906240463},{"word":"you","start":111.915,"end":112.075005,"confidence":0.86572266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03706102073192597},{"word":"can","start":112.075005,"end":112.235,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.020535681396722794},{"word":"still","start":112.235,"end":112.735,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.008886296302080154},{"word":"remember","start":112.955,"end":113.455,"confidence":0.9873047,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.004194669425487518},{"word":"the","start":113.515,"end":113.675,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016225222498178482},{"word":"company","start":113.675,"end":114.175,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.02735239267349243},{"word":"because","start":114.689995,"end":114.93,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.02763168513774872},{"word":"the","start":114.93,"end":115.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016260068863630295},{"word":"last","start":115.09,"end":115.329994,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.01763327047228813},{"word":"time","start":115.329994,"end":115.49,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.007517583668231964},{"word":"that","start":115.49,"end":115.729996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00585729256272316},{"word":"we","start":115.729996,"end":116.13,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007868107408285141},{"word":"touch","start":116.13,"end":116.53,"confidence":0.7651367,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.022896509617567062},{"word":"base","start":116.53,"end":116.77,"confidence":1.0,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.010119616985321043},{"word":"with","start":116.77,"end":117.009995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010251946747303007},{"word":"you","start":117.009995,"end":117.25,"confidence":0.9914551,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.009378381073474884},{"word":"it","start":117.25,"end":117.409996,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007394317537546158},{"word":"was","start":117.409996,"end":117.89,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.010019492357969284},{"word":"way","start":117.89,"end":118.049995,"confidence":0.9580078,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.001706581562757492},{"word":"back","start":118.049995,"end":118.369995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.007646284997463226},{"word":"twenty","start":118.369995,"end":118.689995,"confidence":0.96875,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.01721975952386856},{"word":"twenty","start":118.689995,"end":118.93,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.025747742503881454},{"word":"five","start":118.93,"end":119.43,"confidence":0.9975586,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":-0.04187989979982376},{"word":"name","start":120.049995,"end":120.28999,"confidence":0.9892578,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.003636583685874939},{"word":"of","start":120.28999,"end":120.45,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0003752373158931732},{"word":"the","start":120.45,"end":120.53,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0029965676367282867},{"word":"company","start":120.53,"end":120.93,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.004686342552304268},{"word":"again","start":120.93,"end":121.17,"confidence":0.9562988,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.015454789623618126},{"word":"jamie","start":121.17,"end":121.49,"confidence":0.9411621,"punctuated_word":"Jamie,","sentiment":"neutral","sentiment_score":0.023860951885581017},{"word":"it's","start":121.49,"end":121.649994,"confidence":0.9177246,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.023560985922813416},{"word":"cloud","start":121.649994,"end":121.96999,"confidence":0.88720703,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.03180626779794693},{"word":"solution","start":121.96999,"end":122.369995,"confidence":0.99316406,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.026289088651537895},{"word":"it","start":122.369995,"end":122.869995,"confidence":0.98583984,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.021055489778518677},{"word":"yes","start":125.57,"end":125.89,"confidence":0.96240234,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.05371635407209397},{"word":"sir","start":125.89,"end":126.28999,"confidence":0.99902344,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.058076635003089905},{"word":"and","start":126.28999,"end":126.78999,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03465312719345093},{"word":"i","start":126.85,"end":126.92999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030122242867946625},{"word":"hope","start":126.92999,"end":127.17,"confidence":0.9592285,"punctuated_word":"hope,","sentiment":"neutral","sentiment_score":0.04205332323908806},{"word":"sir","start":127.17,"end":127.49,"confidence":0.99902344,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.04045810550451279},{"word":"you","start":127.49,"end":127.729996,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030016999691724777},{"word":"still","start":127.729996,"end":128.12999,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.021375399082899097},{"word":"remember","start":128.12999,"end":128.53,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.026775818318128582},{"word":"my","start":128.53,"end":128.76999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.030252326279878616},{"word":"cto","start":128.76999,"end":129.26999,"confidence":0.99104816,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.03101252019405365},{"word":"mister","start":129.755,"end":130.075,"confidence":0.99609375,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.022580375894904137},{"word":"bhajit","start":130.075,"end":130.575,"confidence":0.7496745,"punctuated_word":"Bhajit","sentiment":"neutral","sentiment_score":0.030782923102378845},{"word":"singh","start":130.715,"end":131.215,"confidence":0.87353516,"punctuated_word":"Singh.","sentiment":"neutral","sentiment_score":0.01956590451300144},{"word":"yes","start":134.075,"end":134.395,"confidence":0.96972656,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.059536468237638474},{"word":"sir","start":134.395,"end":134.895,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.056955233216285706},{"word":"actually","start":135.355,"end":135.675,"confidence":0.921875,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.027620287612080578},{"word":"sir","start":135.675,"end":135.755,"confidence":0.9802246,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.018489593639969822},{"word":"that","start":135.755,"end":135.91501,"confidence":0.54003906,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010538145899772644},{"word":"is","start":135.91501,"end":136.075,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015775304287672043},{"word":"the","start":136.075,"end":136.155,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0043793171644210815},{"word":"reason","start":136.155,"end":136.395,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.007799100130796432},{"word":"why","start":136.395,"end":136.55501,"confidence":0.90771484,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.012038931250572205},{"word":"i'm","start":136.55501,"end":136.715,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02599826455116272},{"word":"calling","start":136.715,"end":136.955,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.020218275487422943},{"word":"you","start":136.955,"end":137.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03647593408823013},{"word":"back","start":137.195,"end":137.515,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.047275979071855545},{"word":"today","start":137.515,"end":138.015,"confidence":0.99902344,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.04637330025434494},{"word":"because","start":138.155,"end":138.655,"confidence":0.7011719,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.021811291575431824},{"word":"bhajit","start":138.955,"end":139.455,"confidence":0.8741862,"punctuated_word":"Bhajit","sentiment":"neutral","sentiment_score":0.05258223041892052},{"word":"would","start":139.515,"end":139.675,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.030251536518335342},{"word":"like","start":139.675,"end":139.835,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02473897486925125},{"word":"to","start":139.835,"end":139.91501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03245653212070465},{"word":"know","start":139.91501,"end":140.155,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.02705039829015732},{"word":"if","start":140.155,"end":140.315,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02568387426435947},{"word":"you","start":140.315,"end":140.395,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02051539719104767},{"word":"have","start":140.395,"end":140.55501,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.011366572231054306},{"word":"any","start":140.55501,"end":141.05501,"confidence":0.9707031,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01193394884467125},{"word":"available","start":141.115,"end":141.615,"confidence":0.97509766,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.008437011390924454},{"word":"schedule","start":141.835,"end":142.335,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.003492448478937149},{"word":"this","start":142.97,"end":143.47,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020162872970104218},{"word":"coming","start":144.01,"end":144.48999,"confidence":0.9223633,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.002480819821357727},{"word":"week","start":144.48999,"end":144.89,"confidence":0.9680176,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":0.0010407939553260803},{"word":"maybe","start":144.89,"end":145.20999,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.005313374102115631},{"word":"on","start":145.20999,"end":145.41,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004058942198753357},{"word":"the","start":145.41,"end":145.61,"confidence":0.5776367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017913445830345154},{"word":"last","start":145.61,"end":145.84999,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.007666923105716705},{"word":"week","start":145.84999,"end":146.09,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.010841727256774902},{"word":"of","start":146.09,"end":146.25,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01850869506597519},{"word":"this","start":146.25,"end":146.56999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03609701991081238},{"word":"month","start":146.56999,"end":147.06999,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.030040334910154343},{"word":"for","start":147.68999,"end":148.01,"confidence":0.71777344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.042753953486680984},{"word":"a","start":148.01,"end":148.32999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020270388573408127},{"word":"catch","start":148.32999,"end":148.56999,"confidence":0.9667969,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.012920737266540527},{"word":"up","start":148.56999,"end":148.73,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.03220665082335472},{"word":"meeting","start":148.73,"end":149.04999,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.023619461804628372},{"word":"with","start":149.04999,"end":149.20999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01930024102330208},{"word":"him","start":149.20999,"end":149.70999,"confidence":0.85913086,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.029142409563064575},{"word":"mhmm","start":164.325,"end":164.825,"confidence":0.89416504,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08446218818426132},{"word":"alright","start":165.205,"end":165.705,"confidence":0.76782227,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05937401205301285},{"word":"okay","start":165.765,"end":166.07094,"confidence":0.9523926,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06253413110971451},{"word":"no","start":166.71094,"end":166.79094,"confidence":0.9604492,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21606366336345673},{"word":"no","start":166.79094,"end":166.95094,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2592398524284363},{"word":"no","start":166.95094,"end":167.45094,"confidence":0.9951172,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27146103978157043},{"word":"no","start":167.83093,"end":168.07094,"confidence":0.89038086,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20889291167259216},{"word":"that","start":168.07094,"end":168.31094,"confidence":0.6503906,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.16565118730068207},{"word":"would","start":168.31094,"end":168.55093,"confidence":0.56347656,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04343760013580322},{"word":"be","start":168.55093,"end":168.71094,"confidence":0.984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04189376533031464},{"word":"fine","start":168.71094,"end":169.21094,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.03336891159415245},{"word":"alright","start":169.27094,"end":169.67094,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07078593969345093},{"word":"thank","start":169.67094,"end":169.91093,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19359542429447177},{"word":"you","start":169.91093,"end":170.41093,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14303763210773468},{"word":"alright","start":171.83093,"end":172.23094,"confidence":0.8432617,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18124482035636905},{"word":"thank","start":172.23094,"end":172.47093,"confidence":0.9194336,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29579174518585205},{"word":"you","start":172.47093,"end":172.71094,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26395851373672485},{"word":"thank","start":172.71094,"end":172.87094,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2769143879413605},{"word":"you","start":172.87094,"end":173.37094,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.262642502784729}],"paragraphs":{"transcript":"\nYeah. Good morning. I would like to speak with Jamie Callahan, please. Thank Thank you. Sorry.\n\nRonald from Cloud Solution IT. Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT. How are you doing today?\n\nAlright. Okay. Wonderful. Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five. Name of the company again, Jamie, it's Cloud Solution IT.\n\nYes, sir. And I hope, sir, you still remember my CTO, mister Bhajit Singh. Yes, sir. Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him. Mhmm.\n\nAlright. Okay. No. No. No.\n\nNo. That would be fine. Alright. Thank you. Alright.\n\nThank you. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":32.57,"end":32.89,"sentiment":"neutral","sentiment_score":0.06246843561530113},{"text":"Good morning.","start":32.89,"end":33.55,"sentiment":"neutral","sentiment_score":0.1319669932126999},{"text":"I would like to speak with Jamie Callahan, please.","start":33.85,"end":37.55,"sentiment":"neutral","sentiment_score":0.04818065340320269},{"text":"Thank Thank you.","start":40.01,"end":44.215,"sentiment":"neutral","sentiment_score":0.040507469326257706},{"text":"Sorry.","start":44.355003,"end":44.855003,"sentiment":"neutral","sentiment_score":-0.008381906896829605}],"sentiment":"neutral","sentiment_score":0.05457305023446679,"num_words":16,"start":32.57,"end":44.855003},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":44.995003,"end":47.815002,"sentiment":"neutral","sentiment_score":0.003355470299720764},{"text":"Yeah.","start":99.515,"end":99.675,"sentiment":"neutral","sentiment_score":0.04239486902952194},{"text":"Good morning.","start":99.675,"end":100.415,"sentiment":"neutral","sentiment_score":0.13669642806053162},{"text":"Jamie, it's Ronald from Cloud Solution IT.","start":100.955,"end":104.815,"sentiment":"neutral","sentiment_score":0.07541290032012123},{"text":"How are you doing today?","start":105.515,"end":106.735,"sentiment":"neutral","sentiment_score":0.17592231631278993}],"sentiment":"neutral","sentiment_score":0.08700334802269935,"num_words":20,"start":44.995003,"end":106.735},{"sentences":[{"text":"Alright.","start":108.635,"end":108.955,"sentiment":"neutral","sentiment_score":0.162302166223526},{"text":"Okay.","start":108.955,"end":109.275,"sentiment":"neutral","sentiment_score":0.2143767774105072},{"text":"Wonderful.","start":109.275,"end":109.775,"sentiment":"neutral","sentiment_score":0.2974221408367157},{"text":"Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five.","start":110.475,"end":119.43,"sentiment":"neutral","sentiment_score":-0.009012493739525477},{"text":"Name of the company again, Jamie, it's Cloud Solution IT.","start":120.049995,"end":122.869995,"sentiment":"neutral","sentiment_score":0.013970552757382394}],"sentiment":"neutral","sentiment_score":0.012637948833925779,"num_words":43,"start":108.635,"end":122.869995},{"sentences":[{"text":"Yes, sir.","start":125.57,"end":126.28999,"sentiment":"neutral","sentiment_score":0.055896494537591934},{"text":"And I hope, sir, you still remember my CTO, mister Bhajit Singh.","start":126.28999,"end":131.215,"sentiment":"neutral","sentiment_score":0.029970755490163963},{"text":"Yes, sir.","start":134.075,"end":134.895,"sentiment":"neutral","sentiment_score":0.05824585072696209},{"text":"Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him.","start":135.355,"end":149.70999,"sentiment":"neutral","sentiment_score":0.004065147689765408},{"text":"Mhmm.","start":164.325,"end":164.825,"sentiment":"neutral","sentiment_score":-0.08446218818426132}],"sentiment":"neutral","sentiment_score":0.011427250359270532,"num_words":59,"start":125.57,"end":164.825},{"sentences":[{"text":"Alright.","start":165.205,"end":165.705,"sentiment":"neutral","sentiment_score":-0.05937401205301285},{"text":"Okay.","start":165.765,"end":166.07094,"sentiment":"neutral","sentiment_score":-0.06253413110971451},{"text":"No.","start":166.71094,"end":166.79094,"sentiment":"neutral","sentiment_score":-0.21606366336345673},{"text":"No.","start":166.79094,"end":166.95094,"sentiment":"neutral","sentiment_score":-0.2592398524284363},{"text":"No.","start":166.95094,"end":167.45094,"sentiment":"neutral","sentiment_score":-0.27146103978157043}],"sentiment":"neutral","sentiment_score":-0.17373453974723815,"num_words":5,"start":165.205,"end":167.45094},{"sentences":[{"text":"No.","start":167.83093,"end":168.07094,"sentiment":"neutral","sentiment_score":-0.20889291167259216},{"text":"That would be fine.","start":168.07094,"end":169.21094,"sentiment":"neutral","sentiment_score":-0.0710878660902381},{"text":"Alright.","start":169.27094,"end":169.67094,"sentiment":"neutral","sentiment_score":0.07078593969345093},{"text":"Thank you.","start":169.67094,"end":170.41093,"sentiment":"neutral","sentiment_score":0.1683165282011032},{"text":"Alright.","start":171.83093,"end":172.23094,"sentiment":"neutral","sentiment_score":0.18124482035636905}],"sentiment":"neutral","sentiment_score":0.010602160046497987,"num_words":9,"start":167.83093,"end":172.23094},{"sentences":[{"text":"Thank you.","start":172.23094,"end":172.71094,"sentiment":"neutral","sentiment_score":0.27987512946128845},{"text":"Thank you.","start":172.71094,"end":173.37094,"sentiment":"neutral","sentiment_score":0.26977844536304474}],"sentiment":"neutral","sentiment_score":0.2748267874121666,"num_words":4,"start":172.23094,"end":173.37094}]}}]},{"alternatives":[{"transcript":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions. Your call is important to us. Please hold while we connect your call. Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision. Hello. It's Brad at Regothermic. Okay. Just one sec. Who's speaking? Okay. Hold on. Hello. Is this Jamie? Mhmm. Yeah. Good. Thanks. Bye. Yeah. Yeah. I do remember the name. Yep. Yeah. Vaguely. Yep. Yeah. Look. I don't see the purpose of any such meeting at the moment. We manage all our cloud solutions in house. We don't outsource any of that. And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment. There's none there's none. We're just a small business. Yeah. Thanks, mate. Cheers. Bye.","confidence":0.9975586,"words":[{"word":"thank","start":2.08,"end":2.32,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4071020483970642},{"word":"you","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4729343950748443},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4079509675502777},{"word":"calling","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.44009917974472046},{"word":"regithermic","start":2.96,"end":3.46,"confidence":0.8499756,"punctuated_word":"Regithermic,","sentiment":"positive","sentiment_score":0.458064079284668},{"word":"australia's","start":3.9199998,"end":4.3199997,"confidence":1.0,"punctuated_word":"Australia's","sentiment":"positive","sentiment_score":0.4166907668113709},{"word":"leading","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"leading","sentiment":"positive","sentiment_score":0.3749059438705444},{"word":"provider","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"provider","sentiment":"positive","sentiment_score":0.42807653546333313},{"word":"of","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.37424880266189575},{"word":"quality","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"quality","sentiment":"positive","sentiment_score":0.3651318848133087},{"word":"cook","start":5.52,"end":5.7599998,"confidence":0.92285156,"punctuated_word":"cook,","sentiment":"positive","sentiment_score":0.4388853907585144},{"word":"chill","start":5.7599998,"end":6.08,"confidence":0.8847656,"punctuated_word":"chill,","sentiment":"positive","sentiment_score":0.44228461384773254},{"word":"and","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4194294810295105},{"word":"catering","start":6.24,"end":6.64,"confidence":0.99902344,"punctuated_word":"catering","sentiment":"neutral","sentiment_score":0.3157811164855957},{"word":"equipment","start":6.64,"end":7.12,"confidence":0.9970703,"punctuated_word":"equipment","sentiment":"neutral","sentiment_score":0.2726050615310669},{"word":"solutions","start":7.12,"end":7.62,"confidence":0.9995117,"punctuated_word":"solutions.","sentiment":"neutral","sentiment_score":0.3321969509124756},{"word":"your","start":8.4,"end":8.72,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.10240990668535233},{"word":"call","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.10930267721414566},{"word":"is","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05480775982141495},{"word":"important","start":9.12,"end":9.5199995,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":0.03723468631505966},{"word":"to","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09834297746419908},{"word":"us","start":9.679999,"end":10.0,"confidence":0.9980469,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.08196182548999786},{"word":"please","start":10.0,"end":10.32,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.040427930653095245},{"word":"hold","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.010144732892513275},{"word":"while","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.01614876091480255},{"word":"we","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02576020359992981},{"word":"connect","start":10.88,"end":11.2,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.012927696108818054},{"word":"your","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00545753538608551},{"word":"call","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.01571941003203392},{"word":"thank","start":14.575001,"end":14.735001,"confidence":0.94189453,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34255069494247437},{"word":"you","start":14.735001,"end":14.895,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.40478628873825073},{"word":"for","start":14.895,"end":15.055,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.42376843094825745},{"word":"choosing","start":15.055,"end":15.375,"confidence":1.0,"punctuated_word":"choosing","sentiment":"positive","sentiment_score":0.35024458169937134},{"word":"regothermic","start":15.375,"end":15.875,"confidence":0.81188965,"punctuated_word":"Regothermic,","sentiment":"positive","sentiment_score":0.4013499617576599},{"word":"where","start":16.175,"end":16.335,"confidence":0.99902344,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.32574450969696045},{"word":"innovation","start":16.335,"end":16.815,"confidence":1.0,"punctuated_word":"innovation","sentiment":"neutral","sentiment_score":0.2805863618850708},{"word":"meets","start":16.815,"end":17.135,"confidence":0.99902344,"punctuated_word":"meets","sentiment":"positive","sentiment_score":0.35987117886543274},{"word":"precision","start":17.135,"end":17.615,"confidence":1.0,"punctuated_word":"precision","sentiment":"neutral","sentiment_score":0.2720795273780823},{"word":"in","start":17.615,"end":17.775,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.33180487155914307},{"word":"commercial","start":17.775,"end":18.255001,"confidence":1.0,"punctuated_word":"commercial","sentiment":"positive","sentiment_score":0.37741491198539734},{"word":"kitchen","start":18.255001,"end":18.655,"confidence":0.99902344,"punctuated_word":"kitchen","sentiment":"neutral","sentiment_score":0.3213333189487457},{"word":"solutions","start":18.655,"end":19.155,"confidence":0.9753418,"punctuated_word":"solutions.","sentiment":"positive","sentiment_score":0.33349108695983887},{"word":"with","start":20.015,"end":20.175,"confidence":0.9980469,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.12695510685443878},{"word":"a","start":20.175,"end":20.335,"confidence":0.9243164,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14497455954551697},{"word":"legacy","start":20.335,"end":20.815,"confidence":0.99902344,"punctuated_word":"legacy","sentiment":"neutral","sentiment_score":0.18629175424575808},{"word":"dating","start":20.815,"end":21.055,"confidence":1.0,"punctuated_word":"dating","sentiment":"neutral","sentiment_score":0.15889093279838562},{"word":"back","start":21.055,"end":21.295,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.12602777779102323},{"word":"to","start":21.295,"end":21.455,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1341107040643692},{"word":"1972","start":21.455,"end":22.415,"confidence":0.9996745,"punctuated_word":"1972","sentiment":"neutral","sentiment_score":0.19140221178531647},{"word":"thank","start":25.215,"end":25.455,"confidence":0.7675781,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2981970012187958},{"word":"you","start":25.455,"end":25.615,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4638986885547638},{"word":"for","start":25.615,"end":25.775,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4742287397384643},{"word":"choosing","start":25.775,"end":26.095001,"confidence":1.0,"punctuated_word":"choosing","sentiment":"positive","sentiment_score":0.34480762481689453},{"word":"regothermic","start":26.095001,"end":26.595001,"confidence":0.9901123,"punctuated_word":"Regothermic,","sentiment":"positive","sentiment_score":0.3972266912460327},{"word":"where","start":26.9,"end":27.06,"confidence":1.0,"punctuated_word":"where","sentiment":"positive","sentiment_score":0.33590129017829895},{"word":"innovation","start":27.06,"end":27.56,"confidence":1.0,"punctuated_word":"innovation","sentiment":"neutral","sentiment_score":0.22466352581977844},{"word":"meets","start":27.619999,"end":27.86,"confidence":0.99902344,"punctuated_word":"meets","sentiment":"neutral","sentiment_score":0.30772852897644043},{"word":"precision","start":27.86,"end":28.36,"confidence":0.76904297,"punctuated_word":"precision.","sentiment":"neutral","sentiment_score":0.22049224376678467},{"word":"hello","start":29.38,"end":29.86,"confidence":0.9523926,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06246815621852875},{"word":"it's","start":29.86,"end":29.939999,"confidence":0.81396484,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0621633343398571},{"word":"brad","start":29.939999,"end":30.18,"confidence":0.90625,"punctuated_word":"Brad","sentiment":"neutral","sentiment_score":0.06831719726324081},{"word":"at","start":30.18,"end":30.34,"confidence":0.89208984,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04472102969884872},{"word":"regothermic","start":30.34,"end":30.84,"confidence":0.99731445,"punctuated_word":"Regothermic.","sentiment":"neutral","sentiment_score":0.08459924161434174},{"word":"okay","start":38.18,"end":38.42,"confidence":0.68237305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015600535087287426},{"word":"just","start":38.42,"end":38.739998,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.008223118260502815},{"word":"one","start":38.739998,"end":38.98,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011576220393180847},{"word":"sec","start":38.98,"end":39.48,"confidence":0.9975586,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.02073045074939728},{"word":"who's","start":42.405003,"end":42.725002,"confidence":0.91064453,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":0.05107208341360092},{"word":"speaking","start":42.725002,"end":43.225002,"confidence":0.9980469,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":0.06500811129808426},{"word":"okay","start":48.245003,"end":48.645,"confidence":0.9909668,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007153582759201527},{"word":"hold","start":48.645,"end":48.885002,"confidence":0.82714844,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.004457617178559303},{"word":"on","start":48.885002,"end":49.385002,"confidence":0.921875,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.007035701535642147},{"word":"hello","start":96.825,"end":97.145,"confidence":0.92822266,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.013774925842881204},{"word":"is","start":97.145,"end":97.305,"confidence":0.96435547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01139097474515438},{"word":"this","start":97.305,"end":97.465,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.018021684139966965},{"word":"jamie","start":97.465,"end":97.965,"confidence":0.8171387,"punctuated_word":"Jamie?","sentiment":"neutral","sentiment_score":0.0183847825974226},{"word":"mhmm","start":105.465,"end":105.965,"confidence":0.9975586,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0914544239640236},{"word":"yeah","start":106.905,"end":107.225,"confidence":0.9760742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1401483416557312},{"word":"good","start":107.225,"end":107.465,"confidence":0.8701172,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.26991456747055054},{"word":"thanks","start":107.465,"end":107.705,"confidence":0.91503906,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2855127453804016},{"word":"bye","start":107.705,"end":108.205,"confidence":0.9160156,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.19424602389335632},{"word":"yeah","start":119.97,"end":120.47,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0012223636731505394},{"word":"yeah","start":123.25,"end":123.57,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016648422926664352},{"word":"i","start":123.57,"end":123.729996,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010640397667884828},{"word":"do","start":123.729996,"end":123.89,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01960522308945656},{"word":"remember","start":123.89,"end":124.21,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.01450694166123867},{"word":"the","start":124.21,"end":124.37,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005754627287387848},{"word":"name","start":124.37,"end":124.635,"confidence":1.0,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.018024275079369545},{"word":"yep","start":125.115005,"end":125.615005,"confidence":0.82250977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03602919727563858},{"word":"yeah","start":131.91501,"end":132.395,"confidence":0.8664551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0177821833640337},{"word":"vaguely","start":132.395,"end":132.895,"confidence":0.99658203,"punctuated_word":"Vaguely.","sentiment":"neutral","sentiment_score":0.014875582419335842},{"word":"yep","start":133.035,"end":133.535,"confidence":0.9975586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03718826547265053},{"word":"yeah","start":150.14,"end":150.64,"confidence":0.9477539,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11243703961372375},{"word":"look","start":150.7,"end":150.94,"confidence":0.66137695,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.2136373221874237},{"word":"i","start":150.94,"end":151.02,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3449494242668152},{"word":"don't","start":151.02,"end":151.52,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3151054382324219},{"word":"see","start":151.66,"end":152.06,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.32948940992355347},{"word":"the","start":152.06,"end":152.14,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35215818881988525},{"word":"purpose","start":152.14,"end":152.62,"confidence":1.0,"punctuated_word":"purpose","sentiment":"negative","sentiment_score":-0.3505478799343109},{"word":"of","start":152.62,"end":152.7,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3729170858860016},{"word":"any","start":152.7,"end":153.02,"confidence":0.9921875,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3455008864402771},{"word":"such","start":153.02,"end":153.18001,"confidence":0.98535156,"punctuated_word":"such","sentiment":"neutral","sentiment_score":-0.31083250045776367},{"word":"meeting","start":153.18001,"end":153.5,"confidence":0.9921875,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.3000824749469757},{"word":"at","start":153.5,"end":153.58,"confidence":0.9223633,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4185810983181},{"word":"the","start":153.58,"end":153.66,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4124544560909271},{"word":"moment","start":153.66,"end":153.9,"confidence":0.9970703,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3890644311904907},{"word":"we","start":153.9,"end":154.06,"confidence":1.0,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.3460901081562042},{"word":"manage","start":154.06,"end":154.3,"confidence":0.9921875,"punctuated_word":"manage","sentiment":"neutral","sentiment_score":-0.28677505254745483},{"word":"all","start":154.3,"end":154.46,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.3311799168586731},{"word":"our","start":154.46,"end":154.62,"confidence":0.90527344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.3266647458076477},{"word":"cloud","start":154.62,"end":154.94,"confidence":0.9790039,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":-0.22925597429275513},{"word":"solutions","start":154.94,"end":155.34,"confidence":0.99902344,"punctuated_word":"solutions","sentiment":"neutral","sentiment_score":-0.24957486987113953},{"word":"in","start":155.34,"end":155.58,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.28025445342063904},{"word":"house","start":155.58,"end":156.08,"confidence":0.9946289,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":-0.2660590410232544},{"word":"we","start":157.235,"end":157.395,"confidence":0.9863281,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.260633260011673},{"word":"don't","start":157.395,"end":157.71501,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2951852083206177},{"word":"outsource","start":157.71501,"end":158.115,"confidence":0.9941406,"punctuated_word":"outsource","sentiment":"neutral","sentiment_score":-0.2530089318752289},{"word":"any","start":158.115,"end":158.27501,"confidence":0.98828125,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.33395060896873474},{"word":"of","start":158.27501,"end":158.43501,"confidence":0.98828125,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.358954519033432},{"word":"that","start":158.43501,"end":158.595,"confidence":0.7741699,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.3695220649242401},{"word":"and","start":158.595,"end":158.835,"confidence":0.9970703,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.3489692509174347},{"word":"just","start":158.835,"end":159.07501,"confidence":0.99609375,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.380386620759964},{"word":"due","start":159.07501,"end":159.315,"confidence":0.9980469,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.3697752952575683},{"word":"to","start":159.315,"end":159.395,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3703818917274475},{"word":"the","start":159.395,"end":159.55501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3958001434803009},{"word":"current","start":159.55501,"end":160.035,"confidence":1.0,"punctuated_word":"current","sentiment":"negative","sentiment_score":-0.422541469335556},{"word":"life","start":160.035,"end":160.27501,"confidence":0.5859375,"punctuated_word":"life","sentiment":"negative","sentiment_score":-0.3633916974067688},{"word":"cycle","start":160.27501,"end":160.51501,"confidence":0.8027344,"punctuated_word":"cycle","sentiment":"neutral","sentiment_score":-0.309186190366745},{"word":"of","start":160.51501,"end":160.675,"confidence":0.8989258,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4330713152885437},{"word":"the","start":160.675,"end":160.755,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41661518812179565},{"word":"business","start":160.755,"end":161.235,"confidence":0.9941406,"punctuated_word":"business,","sentiment":"negative","sentiment_score":-0.38783612847328186},{"word":"that's","start":161.235,"end":161.55501,"confidence":0.9970703,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.431995153427124},{"word":"not","start":161.55501,"end":161.63501,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45492812991142273},{"word":"something","start":161.63501,"end":161.955,"confidence":1.0,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.46392685174942017},{"word":"that","start":161.955,"end":162.035,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.44354069232940674},{"word":"we're","start":162.035,"end":162.195,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.4187023341655731},{"word":"gonna","start":162.195,"end":162.695,"confidence":0.88427734,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.4023641645908356},{"word":"be","start":162.835,"end":162.99501,"confidence":0.99902344,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.367414265871048},{"word":"looking","start":162.99501,"end":163.235,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"negative","sentiment_score":-0.3651626110076904},{"word":"and","start":163.235,"end":163.475,"confidence":0.63427734,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3756753504276275},{"word":"investing","start":163.475,"end":163.79501,"confidence":0.99902344,"punctuated_word":"investing","sentiment":"neutral","sentiment_score":-0.27346181869506836},{"word":"in","start":163.79501,"end":163.875,"confidence":0.7475586,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3915298581123352},{"word":"at","start":163.875,"end":164.035,"confidence":0.9970703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3878636658191681},{"word":"the","start":164.035,"end":164.115,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4010719358921051},{"word":"moment","start":164.115,"end":164.615,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.3155011534690857},{"word":"there's","start":166.035,"end":166.27501,"confidence":0.66625977,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.10892832279205322},{"word":"none","start":166.27501,"end":166.51501,"confidence":0.57910156,"punctuated_word":"none","sentiment":"neutral","sentiment_score":-0.12432549148797988},{"word":"there's","start":166.51501,"end":166.755,"confidence":0.9260254,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.12476484477519988},{"word":"none","start":166.755,"end":167.255,"confidence":0.68640137,"punctuated_word":"none.","sentiment":"neutral","sentiment_score":-0.21243324875831604},{"word":"we're","start":167.55501,"end":167.79501,"confidence":0.98950195,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.23058772087097168},{"word":"just","start":167.79501,"end":167.955,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21763277053833008},{"word":"a","start":167.955,"end":168.115,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16399523615837097},{"word":"small","start":168.115,"end":168.27501,"confidence":0.99902344,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.17309235036373138},{"word":"business","start":168.27501,"end":168.77501,"confidence":0.75512695,"punctuated_word":"business.","sentiment":"neutral","sentiment_score":-0.1465795636177063},{"word":"yeah","start":170.51501,"end":170.755,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1259908676147461},{"word":"thanks","start":170.755,"end":171.07501,"confidence":0.986084,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.3003884553909302},{"word":"mate","start":171.07501,"end":171.315,"confidence":0.9086914,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.3047420084476471},{"word":"cheers","start":171.315,"end":171.815,"confidence":0.9868164,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.30387037992477417},{"word":"bye","start":173.56345,"end":174.06345,"confidence":0.9724121,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1103740781545639}],"paragraphs":{"transcript":"\nThank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions. Your call is important to us. Please hold while we connect your call. Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision.\n\nHello. It's Brad at Regothermic. Okay. Just one sec. Who's speaking?\n\nOkay. Hold on. Hello. Is this Jamie? Mhmm.\n\nYeah. Good. Thanks. Bye. Yeah.\n\nYeah. I do remember the name. Yep. Yeah. Vaguely.\n\nYep. Yeah. Look. I don't see the purpose of any such meeting at the moment. We manage all our cloud solutions in house.\n\nWe don't outsource any of that. And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment. There's none there's none. We're just a small business. Yeah.\n\nThanks, mate. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions.","start":2.08,"end":7.62,"sentiment":"positive","sentiment_score":0.3978992011398077},{"text":"Your call is important to us.","start":8.4,"end":10.0,"sentiment":"neutral","sentiment_score":0.08067663883169492},{"text":"Please hold while we connect your call.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":-0.006232434617621558},{"text":"Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions.","start":14.575001,"end":19.155,"sentiment":"positive","sentiment_score":0.3480789019511296},{"text":"With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision.","start":20.015,"end":28.36,"sentiment":"neutral","sentiment_score":0.2584873363375664}],"sentiment":"neutral","sentiment_score":0.2666835019943015,"num_words":58,"start":2.08,"end":28.36},{"sentences":[{"text":"Hello.","start":29.38,"end":29.86,"sentiment":"neutral","sentiment_score":0.06246815621852875},{"text":"It's Brad at Regothermic.","start":29.86,"end":30.84,"sentiment":"neutral","sentiment_score":0.0649502007290721},{"text":"Okay.","start":38.18,"end":38.42,"sentiment":"neutral","sentiment_score":0.015600535087287426},{"text":"Just one sec.","start":38.42,"end":39.48,"sentiment":"neutral","sentiment_score":0.01350992980102698},{"text":"Who's speaking?","start":42.405003,"end":43.225002,"sentiment":"neutral","sentiment_score":0.05804009735584259}],"sentiment":"neutral","sentiment_score":0.04495267984880642,"num_words":11,"start":29.38,"end":43.225002},{"sentences":[{"text":"Okay.","start":48.245003,"end":48.645,"sentiment":"neutral","sentiment_score":0.007153582759201527},{"text":"Hold on.","start":48.645,"end":49.385002,"sentiment":"neutral","sentiment_score":0.005746659357100725},{"text":"Hello.","start":96.825,"end":97.145,"sentiment":"neutral","sentiment_score":0.013774925842881204},{"text":"Is this Jamie?","start":97.145,"end":97.965,"sentiment":"neutral","sentiment_score":0.015932480494181316},{"text":"Mhmm.","start":105.465,"end":105.965,"sentiment":"neutral","sentiment_score":0.0914544239640236}],"sentiment":"neutral","sentiment_score":0.021459211595356464,"num_words":8,"start":48.245003,"end":105.965},{"sentences":[{"text":"Yeah.","start":106.905,"end":107.225,"sentiment":"neutral","sentiment_score":0.1401483416557312},{"text":"Good.","start":107.225,"end":107.465,"sentiment":"neutral","sentiment_score":0.26991456747055054},{"text":"Thanks.","start":107.465,"end":107.705,"sentiment":"neutral","sentiment_score":0.2855127453804016},{"text":"Bye.","start":107.705,"end":108.205,"sentiment":"neutral","sentiment_score":0.19424602389335632},{"text":"Yeah.","start":119.97,"end":120.47,"sentiment":"neutral","sentiment_score":-0.0012223636731505394}],"sentiment":"neutral","sentiment_score":0.17771986294537784,"num_words":5,"start":106.905,"end":120.47},{"sentences":[{"text":"Yeah.","start":123.25,"end":123.57,"sentiment":"neutral","sentiment_score":0.016648422926664352},{"text":"I do remember the name.","start":123.57,"end":124.635,"sentiment":"neutral","sentiment_score":0.01370629295706749},{"text":"Yep.","start":125.115005,"end":125.615005,"sentiment":"neutral","sentiment_score":0.03602919727563858},{"text":"Yeah.","start":131.91501,"end":132.395,"sentiment":"neutral","sentiment_score":0.0177821833640337},{"text":"Vaguely.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.014875582419335842}],"sentiment":"neutral","sentiment_score":0.017096316752334435,"num_words":9,"start":123.25,"end":132.895},{"sentences":[{"text":"Yep.","start":133.035,"end":133.535,"sentiment":"neutral","sentiment_score":0.03718826547265053},{"text":"Yeah.","start":150.14,"end":150.64,"sentiment":"neutral","sentiment_score":-0.11243703961372375},{"text":"Look.","start":150.7,"end":150.94,"sentiment":"neutral","sentiment_score":-0.2136373221874237},{"text":"I don't see the purpose of any such meeting at the moment.","start":150.94,"end":153.9,"sentiment":"negative","sentiment_score":-0.35347360620896023},{"text":"We manage all our cloud solutions in house.","start":153.9,"end":156.08,"sentiment":"neutral","sentiment_score":-0.289481770247221}],"sentiment":"neutral","sentiment_score":-0.29767058838320815,"num_words":23,"start":133.035,"end":156.08},{"sentences":[{"text":"We don't outsource any of that.","start":157.235,"end":158.595,"sentiment":"neutral","sentiment_score":-0.31187576552232105},{"text":"And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment.","start":158.595,"end":164.615,"sentiment":"negative","sentiment_score":-0.3876437270641327},{"text":"There's none there's none.","start":166.035,"end":167.255,"sentiment":"neutral","sentiment_score":-0.14261297695338726},{"text":"We're just a small business.","start":167.55501,"end":168.77501,"sentiment":"neutral","sentiment_score":-0.18637752830982207},{"text":"Yeah.","start":170.51501,"end":170.755,"sentiment":"neutral","sentiment_score":0.1259908676147461}],"sentiment":"neutral","sentiment_score":-0.31557796223134527,"num_words":41,"start":157.235,"end":170.755},{"sentences":[{"text":"Thanks, mate.","start":170.755,"end":171.315,"sentiment":"neutral","sentiment_score":0.30256523191928864},{"text":"Cheers.","start":171.315,"end":171.815,"sentiment":"neutral","sentiment_score":0.30387037992477417},{"text":"Bye.","start":173.56345,"end":174.06345,"sentiment":"neutral","sentiment_score":0.1103740781545639}],"sentiment":"neutral","sentiment_score":0.25484373047947884,"num_words":4,"start":170.755,"end":174.06345}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions. Your call is important to us. Please hold while we connect your call. Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions. With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision.\n\nHello. It's Brad at Regothermic.\n\nChannel 0: Yeah. Good morning. I would like to speak with Jamie Callahan, please.\n\nChannel 1: Okay. Just one sec.\n\nChannel 0: Thank\n\nChannel 1: Who's\n\nChannel 0: Thank\n\nChannel 1: speaking?\n\nChannel 0: you. Sorry. Ronald from Cloud Solution IT.\n\nChannel 1: Okay. Hold on. Hello. Is this Jamie?\n\nChannel 0: Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: How are you doing today?\n\nChannel 1: Yeah. Good. Thanks. Bye.\n\nChannel 0: Alright. Okay. Wonderful. Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five.\n\nChannel 1: Yeah.\n\nChannel 0: Name of the company again, Jamie, it's Cloud Solution IT.\n\nChannel 1: Yeah. I do remember the name. Yep.\n\nChannel 0: Yes, sir. And I hope, sir, you still remember my CTO, mister Bhajit Singh.\n\nChannel 1: Yeah. Vaguely. Yep.\n\nChannel 0: Yes, sir. Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him.\n\nChannel 1: Yeah. Look. I don't see the purpose of any such meeting at the moment. We manage all our cloud solutions in house. We don't outsource any of that.\n\nAnd just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment.\n\nChannel 0: Mhmm. Alright. Okay.\n\nChannel 1: There's none there's\n\nChannel 0: No.\n\nChannel 1: none.\n\nChannel 0: No. No.\n\nChannel 1: We're just\n\nChannel 0: No.\n\nChannel 1: a\n\nChannel 0: That\n\nChannel 1: small business.\n\nChannel 0: would be fine. Alright. Thank you.\n\nChannel 1: Yeah. Thanks, mate. Cheers.\n\nChannel 0: Alright. Thank you. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions.","start":2.08,"end":7.62,"sentiment":"positive","sentiment_score":0.3978992011398077},{"text":"Your call is important to us.","start":8.4,"end":10.0,"sentiment":"neutral","sentiment_score":0.08067663883169492},{"text":"Please hold while we connect your call.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":-0.006232434617621558},{"text":"Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions.","start":14.575001,"end":19.155,"sentiment":"positive","sentiment_score":0.3480789019511296},{"text":"With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision.","start":20.015,"end":28.36,"sentiment":"neutral","sentiment_score":0.2584873363375664}],"sentiment":"neutral","sentiment_score":0.2666835019943015,"channel":1,"num_words":58,"start":2.08,"end":28.36},{"sentences":[{"text":"Hello.","start":29.38,"end":29.86,"sentiment":"neutral","sentiment_score":0.06246815621852875},{"text":"It's Brad at Regothermic.","start":29.86,"end":30.84,"sentiment":"neutral","sentiment_score":0.0649502007290721}],"sentiment":"neutral","sentiment_score":0.06445379182696342,"channel":1,"num_words":5,"start":29.38,"end":30.84},{"sentences":[{"text":"Yeah.","start":32.57,"end":32.89,"sentiment":"neutral","sentiment_score":0.06246843561530113},{"text":"Good morning.","start":32.89,"end":33.55,"sentiment":"neutral","sentiment_score":0.1319669932126999},{"text":"I would like to speak with Jamie Callahan, please.","start":33.85,"end":37.55,"sentiment":"neutral","sentiment_score":0.04818065340320269}],"sentiment":"neutral","sentiment_score":0.06333569188912709,"channel":0,"num_words":12,"start":32.57,"end":37.55},{"sentences":[{"text":"Okay.","start":38.18,"end":38.42,"sentiment":"neutral","sentiment_score":0.015600535087287426},{"text":"Just one sec.","start":38.42,"end":39.48,"sentiment":"neutral","sentiment_score":0.01350992980102698}],"sentiment":"neutral","sentiment_score":0.014032581122592092,"channel":1,"num_words":4,"start":38.18,"end":39.48},{"sentences":[{"text":"Thank","start":40.01,"end":40.275,"sentiment":"neutral","sentiment_score":0.04632256180047989}],"sentiment":"neutral","sentiment_score":0.04632256180047989,"channel":0,"num_words":1,"start":40.01,"end":40.275},{"sentences":[{"text":"Who's","start":42.405003,"end":42.725002,"sentiment":"neutral","sentiment_score":0.05107208341360092}],"sentiment":"neutral","sentiment_score":0.05107208341360092,"channel":1,"num_words":1,"start":42.405003,"end":42.725002},{"sentences":[{"text":"Thank","start":42.675003,"end":43.175003,"sentiment":"neutral","sentiment_score":0.0619339644908905}],"sentiment":"neutral","sentiment_score":0.0619339644908905,"channel":0,"num_words":1,"start":42.675003,"end":43.175003},{"sentences":[{"text":"speaking?","start":42.725002,"end":43.225002,"sentiment":"neutral","sentiment_score":0.06500811129808426}],"sentiment":"neutral","sentiment_score":0.06500811129808426,"channel":1,"num_words":1,"start":42.725002,"end":43.225002},{"sentences":[{"text":"you.","start":43.715,"end":44.215,"sentiment":"neutral","sentiment_score":0.013265881687402723},{"text":"Sorry.","start":44.355003,"end":44.855003,"sentiment":"neutral","sentiment_score":-0.008381906896829605},{"text":"Ronald from Cloud Solution IT.","start":44.995003,"end":47.815002,"sentiment":"neutral","sentiment_score":0.003355470299720764}],"sentiment":"neutral","sentiment_score":0.0030944751841681345,"channel":0,"num_words":7,"start":43.715,"end":47.815002},{"sentences":[{"text":"Okay.","start":48.245003,"end":48.645,"sentiment":"neutral","sentiment_score":0.007153582759201527},{"text":"Hold on.","start":48.645,"end":49.385002,"sentiment":"neutral","sentiment_score":0.005746659357100725},{"text":"Hello.","start":96.825,"end":97.145,"sentiment":"neutral","sentiment_score":0.013774925842881204},{"text":"Is this Jamie?","start":97.145,"end":97.965,"sentiment":"neutral","sentiment_score":0.015932480494181316}],"sentiment":"neutral","sentiment_score":0.011459895542689733,"channel":1,"num_words":7,"start":48.245003,"end":97.965},{"sentences":[{"text":"Yeah.","start":99.515,"end":99.675,"sentiment":"neutral","sentiment_score":0.04239486902952194},{"text":"Good morning.","start":99.675,"end":100.415,"sentiment":"neutral","sentiment_score":0.13669642806053162},{"text":"Jamie, it's Ronald from Cloud Solution IT.","start":100.955,"end":104.815,"sentiment":"neutral","sentiment_score":0.07541290032012123}],"sentiment":"neutral","sentiment_score":0.08436780273914338,"channel":0,"num_words":10,"start":99.515,"end":104.815},{"sentences":[{"text":"Mhmm.","start":105.465,"end":105.965,"sentiment":"neutral","sentiment_score":0.0914544239640236}],"sentiment":"neutral","sentiment_score":0.0914544239640236,"channel":1,"num_words":1,"start":105.465,"end":105.965},{"sentences":[{"text":"How are you doing today?","start":105.515,"end":106.735,"sentiment":"neutral","sentiment_score":0.17592231631278993}],"sentiment":"neutral","sentiment_score":0.17592231631278993,"channel":0,"num_words":5,"start":105.515,"end":106.735},{"sentences":[{"text":"Yeah.","start":106.905,"end":107.225,"sentiment":"neutral","sentiment_score":0.1401483416557312},{"text":"Good.","start":107.225,"end":107.465,"sentiment":"neutral","sentiment_score":0.26991456747055054},{"text":"Thanks.","start":107.465,"end":107.705,"sentiment":"neutral","sentiment_score":0.2855127453804016},{"text":"Bye.","start":107.705,"end":108.205,"sentiment":"neutral","sentiment_score":0.19424602389335632}],"sentiment":"neutral","sentiment_score":0.22245541960000992,"channel":1,"num_words":4,"start":106.905,"end":108.205},{"sentences":[{"text":"Alright.","start":108.635,"end":108.955,"sentiment":"neutral","sentiment_score":0.162302166223526},{"text":"Okay.","start":108.955,"end":109.275,"sentiment":"neutral","sentiment_score":0.2143767774105072},{"text":"Wonderful.","start":109.275,"end":109.775,"sentiment":"neutral","sentiment_score":0.2974221408367157},{"text":"Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five.","start":110.475,"end":119.43,"sentiment":"neutral","sentiment_score":-0.009012493739525477}],"sentiment":"neutral","sentiment_score":0.01223412946318135,"channel":0,"num_words":33,"start":108.635,"end":119.43},{"sentences":[{"text":"Yeah.","start":119.97,"end":120.47,"sentiment":"neutral","sentiment_score":-0.0012223636731505394}],"sentiment":"neutral","sentiment_score":-0.0012223636731505394,"channel":1,"num_words":1,"start":119.97,"end":120.47},{"sentences":[{"text":"Name of the company again, Jamie, it's Cloud Solution IT.","start":120.049995,"end":122.869995,"sentiment":"neutral","sentiment_score":0.013970552757382394}],"sentiment":"neutral","sentiment_score":0.013970552757382394,"channel":0,"num_words":10,"start":120.049995,"end":122.869995},{"sentences":[{"text":"Yeah.","start":123.25,"end":123.57,"sentiment":"neutral","sentiment_score":0.016648422926664352},{"text":"I do remember the name.","start":123.57,"end":124.635,"sentiment":"neutral","sentiment_score":0.01370629295706749},{"text":"Yep.","start":125.115005,"end":125.615005,"sentiment":"neutral","sentiment_score":0.03602919727563858}],"sentiment":"neutral","sentiment_score":0.017315583569662913,"channel":1,"num_words":7,"start":123.25,"end":125.615005},{"sentences":[{"text":"Yes, sir.","start":125.57,"end":126.28999,"sentiment":"neutral","sentiment_score":0.055896494537591934},{"text":"And I hope, sir, you still remember my CTO, mister Bhajit Singh.","start":126.28999,"end":131.215,"sentiment":"neutral","sentiment_score":0.029970755490163963}],"sentiment":"neutral","sentiment_score":0.03367443249693939,"channel":0,"num_words":14,"start":125.57,"end":131.215},{"sentences":[{"text":"Yeah.","start":131.91501,"end":132.395,"sentiment":"neutral","sentiment_score":0.0177821833640337},{"text":"Vaguely.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.014875582419335842},{"text":"Yep.","start":133.035,"end":133.535,"sentiment":"neutral","sentiment_score":0.03718826547265053}],"sentiment":"neutral","sentiment_score":0.023282010418673355,"channel":1,"num_words":3,"start":131.91501,"end":133.535},{"sentences":[{"text":"Yes, sir.","start":134.075,"end":134.895,"sentiment":"neutral","sentiment_score":0.05824585072696209},{"text":"Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him.","start":135.355,"end":149.70999,"sentiment":"neutral","sentiment_score":0.004065147689765408}],"sentiment":"neutral","sentiment_score":0.006527906918728893,"channel":0,"num_words":44,"start":134.075,"end":149.70999},{"sentences":[{"text":"Yeah.","start":150.14,"end":150.64,"sentiment":"neutral","sentiment_score":-0.11243703961372375},{"text":"Look.","start":150.7,"end":150.94,"sentiment":"neutral","sentiment_score":-0.2136373221874237},{"text":"I don't see the purpose of any such meeting at the moment.","start":150.94,"end":153.9,"sentiment":"negative","sentiment_score":-0.35347360620896023},{"text":"We manage all our cloud solutions in house.","start":153.9,"end":156.08,"sentiment":"neutral","sentiment_score":-0.289481770247221},{"text":"We don't outsource any of that.","start":157.235,"end":158.595,"sentiment":"neutral","sentiment_score":-0.31187576552232105}],"sentiment":"neutral","sentiment_score":-0.31267379969358444,"channel":1,"num_words":28,"start":150.14,"end":158.595},{"sentences":[{"text":"And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment.","start":158.595,"end":164.615,"sentiment":"negative","sentiment_score":-0.3876437270641327}],"sentiment":"negative","sentiment_score":-0.3876437270641327,"channel":1,"num_words":25,"start":158.595,"end":164.615},{"sentences":[{"text":"Mhmm.","start":164.325,"end":164.825,"sentiment":"neutral","sentiment_score":-0.08446218818426132},{"text":"Alright.","start":165.205,"end":165.705,"sentiment":"neutral","sentiment_score":-0.05937401205301285},{"text":"Okay.","start":165.765,"end":166.07094,"sentiment":"neutral","sentiment_score":-0.06253413110971451}],"sentiment":"neutral","sentiment_score":-0.06879011044899623,"channel":0,"num_words":3,"start":164.325,"end":166.07094},{"sentences":[{"text":"There's none there's","start":166.035,"end":166.755,"sentiment":"neutral","sentiment_score":-0.119339553018411}],"sentiment":"neutral","sentiment_score":-0.119339553018411,"channel":1,"num_words":3,"start":166.035,"end":166.755},{"sentences":[{"text":"No.","start":166.71094,"end":166.79094,"sentiment":"neutral","sentiment_score":-0.21606366336345673}],"sentiment":"neutral","sentiment_score":-0.21606366336345673,"channel":0,"num_words":1,"start":166.71094,"end":166.79094},{"sentences":[{"text":"none.","start":166.755,"end":167.255,"sentiment":"neutral","sentiment_score":-0.21243324875831604}],"sentiment":"neutral","sentiment_score":-0.21243324875831604,"channel":1,"num_words":1,"start":166.755,"end":167.255},{"sentences":[{"text":"No.","start":166.79094,"end":166.95094,"sentiment":"neutral","sentiment_score":-0.2592398524284363},{"text":"No.","start":166.95094,"end":167.45094,"sentiment":"neutral","sentiment_score":-0.27146103978157043}],"sentiment":"neutral","sentiment_score":-0.26535044610500336,"channel":0,"num_words":2,"start":166.79094,"end":167.45094},{"sentences":[{"text":"We're just","start":167.55501,"end":167.955,"sentiment":"neutral","sentiment_score":-0.22411024570465088}],"sentiment":"neutral","sentiment_score":-0.22411024570465088,"channel":1,"num_words":2,"start":167.55501,"end":167.955},{"sentences":[{"text":"No.","start":167.83093,"end":168.07094,"sentiment":"neutral","sentiment_score":-0.20889291167259216}],"sentiment":"neutral","sentiment_score":-0.20889291167259216,"channel":0,"num_words":1,"start":167.83093,"end":168.07094},{"sentences":[{"text":"a","start":167.955,"end":168.115,"sentiment":"neutral","sentiment_score":-0.16399523615837097}],"sentiment":"neutral","sentiment_score":-0.16399523615837097,"channel":1,"num_words":1,"start":167.955,"end":168.115},{"sentences":[{"text":"That","start":168.07094,"end":168.31094,"sentiment":"neutral","sentiment_score":-0.16565118730068207}],"sentiment":"neutral","sentiment_score":-0.16565118730068207,"channel":0,"num_words":1,"start":168.07094,"end":168.31094},{"sentences":[{"text":"small business.","start":168.115,"end":168.77501,"sentiment":"neutral","sentiment_score":-0.15983595699071884}],"sentiment":"neutral","sentiment_score":-0.15983595699071884,"channel":1,"num_words":2,"start":168.115,"end":168.77501},{"sentences":[{"text":"would be fine.","start":168.31094,"end":169.21094,"sentiment":"neutral","sentiment_score":-0.0395667590200901},{"text":"Alright.","start":169.27094,"end":169.67094,"sentiment":"neutral","sentiment_score":0.07078593969345093},{"text":"Thank you.","start":169.67094,"end":170.41093,"sentiment":"neutral","sentiment_score":0.1683165282011032}],"sentiment":"neutral","sentiment_score":0.04811978650589784,"channel":0,"num_words":6,"start":168.31094,"end":170.41093},{"sentences":[{"text":"Yeah.","start":170.51501,"end":170.755,"sentiment":"neutral","sentiment_score":0.1259908676147461},{"text":"Thanks, mate.","start":170.755,"end":171.315,"sentiment":"neutral","sentiment_score":0.30256523191928864},{"text":"Cheers.","start":171.315,"end":171.815,"sentiment":"neutral","sentiment_score":0.30387037992477417}],"sentiment":"neutral","sentiment_score":0.2587479278445244,"channel":1,"num_words":4,"start":170.51501,"end":171.815},{"sentences":[{"text":"Alright.","start":171.83093,"end":172.23094,"sentiment":"neutral","sentiment_score":0.18124482035636905},{"text":"Thank you.","start":172.23094,"end":172.71094,"sentiment":"neutral","sentiment_score":0.27987512946128845},{"text":"Thank you.","start":172.71094,"end":173.37094,"sentiment":"neutral","sentiment_score":0.26977844536304474}],"sentiment":"neutral","sentiment_score":0.2561103940010071,"channel":0,"num_words":5,"start":171.83093,"end":173.37094},{"sentences":[{"text":"Bye.","start":173.56345,"end":174.06345,"sentiment":"neutral","sentiment_score":0.1103740781545639}],"sentiment":"neutral","sentiment_score":0.1103740781545639,"channel":1,"num_words":1,"start":173.56345,"end":174.06345}]},"summary":{"result":"success","short":"A customer calls Regithermic and is put on hold while being transferred to Jamie from Cloud Solution IT. Jamie explains that they manage their cloud solutions in-house and don't outsource any of their services. Jamie suggests a catch-up meeting with Bhajit Singh, but the customer declines and says they are small and do not want to invest in it."},"intents":{"segments":[{"text":"I would like to speak with Jamie Callahan, please. Okay.","start_word":66,"end_word":75,"intents":[{"intent":"Schedule appointment","confidence_score":0.00065686466}]},{"text":"I don't see the purpose of any such meeting at the moment. We manage all our cloud solutions in house. We don't outsource any of that. And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment. Mhmm.","start_word":231,"end_word":282,"intents":[{"intent":"Discuss outsourcing","confidence_score":0.00020065527}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Regithermic, Australia's leading provider of quality cook, chill, and catering equipment solutions.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.40780532360076904},{"text":"Your call is important to us. Please hold while we connect your call.","start_word":16,"end_word":28,"sentiment":"neutral","sentiment_score":0.035874273627996445},{"text":"Thank you for choosing Regothermic, where innovation meets precision in commercial kitchen solutions.","start_word":29,"end_word":41,"sentiment":"positive","sentiment_score":0.35662156343460083},{"text":"With a legacy dating back to 1972 Thank you for choosing Regothermic, where innovation meets precision. Hello. It's Brad at Regothermic. Yeah. Good morning. I would like to speak with Jamie Callahan, please. Okay. Just one sec. Thank Who's Thank speaking? you. Sorry. Ronald from Cloud Solution IT. Okay. Hold on. Hello. Is this Jamie? Yeah. Good morning. Jamie, it's Ronald from Cloud Solution IT. Mhmm. How are you doing today? Yeah. Good. Thanks. Bye. Alright. Okay. Wonderful. Jamie, I am not so sure if you can still remember the company because the last time that we touch base with you, it was way back twenty twenty five. Yeah. Name of the company again, Jamie, it's Cloud Solution IT. Yeah. I do remember the name. Yep. Yes, sir. And I hope, sir, you still remember my CTO, mister Bhajit Singh. Yeah. Vaguely. Yep. Yes, sir. Actually, sir, that is the reason why I'm calling you back today because Bhajit would like to know if you have any available schedule this coming week, maybe on the last week of this month for a catch up meeting with him. Yeah. Look.","start_word":42,"end_word":230,"sentiment":"neutral","sentiment_score":0.05518074706196785},{"text":"I don't see the purpose of any such meeting at the moment.","start_word":231,"end_word":242,"sentiment":"negative","sentiment_score":-0.3507305979728699},{"text":"We manage all our cloud solutions in house. We don't outsource any of that.","start_word":243,"end_word":256,"sentiment":"neutral","sentiment_score":-0.2982141971588135},{"text":"And just due to the current life cycle of the business, that's not something that we're gonna be looking and investing in at the moment.","start_word":257,"end_word":281,"sentiment":"negative","sentiment_score":-0.39056843519210815},{"text":"Mhmm. Alright. Okay. There's none there's No. none. No. No. We're just No. a That small business. would be fine. Alright. Thank you. Yeah. Thanks, mate. Cheers. Alright. Thank you. Thank you. Bye.","start_word":282,"end_word":314,"sentiment":"neutral","sentiment_score":0.002349428366869688}],"average":{"sentiment":"neutral","sentiment_score":0.01870639784997251}}}}