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Thank you. Nice to have you in the line, Chantal. Let me just go over to your account here. Just bear with me. Chantelle. I'm still checking. Yeah. Chantelle, I'm showing here that you are under no contract. You're under a minimum network. Yeah. That's correct. You just need to provide thirty days notice. Like, for example, you would like to cancel next month, May 30, just give us a call prior to that day. In that way, we can go ahead and have this notate on your account and advise our provisioning team to coordinate to the network this thirty days notice. So, like, for example, by by June, you would like to cancel on June 1, you have to call us May 1 to give us notice that you would like to cut the service on that day. Yeah. Mhmm. Mhmm. Oh, sure. Thank you, Chantal. Anything else that I may help you today? Alright. Perfect. Thank you. Have a great day, and be safe. 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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, sure.\n\nI would love to check this for you. May I have your full name and your date of birth, please? Mhmm. Thank you. Nice to have you in the line, Chantal.\n\nLet me just go over to your account here. Just bear with me. Chantelle. I'm still checking. Yeah.\n\nChantelle, I'm showing here that you are under no contract. You're under a minimum network. Yeah. That's correct. You just need to provide thirty days notice.\n\nLike, for example, you would like to cancel next month, May 30, just give us a call prior to that day. In that way, we can go ahead and have this notate on your account and advise our provisioning team to coordinate to the network this thirty days notice. So, like, for example, by by June, you would like to cancel on June 1, you have to call us May 1 to give us notice that you would like to cut the service on that day. Yeah. Mhmm.\n\nMhmm. Oh, sure. Thank you, Chantal. Anything else that I may help you today? Alright.\n\nPerfect. Thank you. Have a great day, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2724061608314514},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.44232551753520966},{"text":"Thank you so much for calling your account.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.6849065348505974},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5906632244586945},{"text":"Oh, sure.","start":13.725,"end":14.285,"sentiment":"neutral","sentiment_score":0.06480152904987335}],"sentiment":"positive","sentiment_score":0.5426258883978191,"num_words":19,"start":0.88,"end":14.285},{"sentences":[{"text":"I would love to check this for you.","start":14.285,"end":15.965,"sentiment":"neutral","sentiment_score":0.2426894810050726},{"text":"May I have your full name and your date of birth, 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I'm just ringing up to check. I don't believe I'm in a contract of any sort, but I just wanted to check, please. Sure. It's Chantelle Marsden, the sixth of the third nineteen eighty nine. Mhmm. Mhmm. Yep. Sure. So if yeah. Sure. So if I wanted to cancel I'm not canceling. I'm just saying if I wanted to cancel, I just need to ring up. Yes. Right. Okay. Alright. Not a problem. I'm just gonna have a look into a couple of things, and then, yeah, I may give you a callback. Thank you. No. That's it. Thank you. Okay. Bye. You too. 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I'm just ringing up to check. I don't believe I'm in a contract of any sort, but I just wanted to check, please. Sure. It's Chantelle Marsden, the sixth of the third nineteen eighty nine.\n\nMhmm. Mhmm. Yep. Sure. So if yeah.\n\nSure. So if I wanted to cancel I'm not canceling. I'm just saying if I wanted to cancel, I just need to ring up. Yes. Right.\n\nOkay. Alright. Not a problem. I'm just gonna have a look into a couple of things, and then, yeah, I may give you a callback. Thank you.\n\nNo. That's it. Thank you. Okay. Bye.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.010588621720671654},{"text":"I'm just ringing up to check.","start":6.48,"end":8.18,"sentiment":"neutral","sentiment_score":-0.0667007031540076},{"text":"I don't believe I'm in a contract of any sort, but I just wanted to check, please.","start":8.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.197803593295462},{"text":"Sure.","start":19.365,"end":19.685,"sentiment":"neutral","sentiment_score":0.05033979192376137},{"text":"It's Chantelle Marsden, the sixth of the third nineteen eighty nine.","start":19.685,"end":24.425,"sentiment":"neutral","sentiment_score":0.047458999874916946}],"sentiment":"neutral","sentiment_score":-0.08833021924106611,"num_words":36,"start":6.08,"end":24.425},{"sentences":[{"text":"Mhmm.","start":33.14,"end":33.64,"sentiment":"neutral","sentiment_score":0.009998281486332417},{"text":"Mhmm.","start":42.835,"end":43.335,"sentiment":"neutral","sentiment_score":-0.019742269068956375},{"text":"Yep.","start":55.9,"end":56.3,"sentiment":"neutral","sentiment_score":-0.029360812157392505},{"text":"Sure.","start":56.3,"end":56.7,"sentiment":"neutral","sentiment_score":-0.020816359668970108},{"text":"So if yeah.","start":56.7,"end":59.18,"sentiment":"neutral","sentiment_score":-0.03234105991820494}],"sentiment":"neutral","sentiment_score":-0.022420619880514487,"num_words":7,"start":33.14,"end":59.18},{"sentences":[{"text":"Sure.","start":59.18,"end":59.68,"sentiment":"neutral","sentiment_score":-0.02634575217962265},{"text":"So if I wanted to cancel I'm not canceling.","start":60.3,"end":63.28,"sentiment":"neutral","sentiment_score":-0.12199991941452026},{"text":"I'm just saying if I wanted to cancel, I just need to ring up.","start":63.34,"end":67.575,"sentiment":"neutral","sentiment_score":-0.10812204916562353},{"text":"Yes.","start":91.170006,"end":91.515,"sentiment":"neutral","sentiment_score":-0.029031645506620407},{"text":"Right.","start":103.915,"end":104.235,"sentiment":"neutral","sentiment_score":0.008475048467516899}],"sentiment":"neutral","sentiment_score":-0.10225424277954377,"num_words":26,"start":59.18,"end":104.235},{"sentences":[{"text":"Okay.","start":104.235,"end":104.735,"sentiment":"neutral","sentiment_score":0.029827959835529327},{"text":"Alright.","start":104.795,"end":105.275,"sentiment":"neutral","sentiment_score":0.060469817370176315},{"text":"Not a problem.","start":105.275,"end":106.075,"sentiment":"neutral","sentiment_score":0.12085993587970734},{"text":"I'm just gonna have a look into a couple of things, and then, yeah, I may give you a callback.","start":106.075,"end":111.509995,"sentiment":"neutral","sentiment_score":0.039373804721981286},{"text":"Thank you.","start":113.25,"end":114.07,"sentiment":"neutral","sentiment_score":0.262833833694458}],"sentiment":"neutral","sentiment_score":0.0654081980249396,"num_words":27,"start":104.235,"end":114.07},{"sentences":[{"text":"No.","start":116.53,"end":116.77,"sentiment":"neutral","sentiment_score":0.007498545572161675},{"text":"That's it.","start":116.77,"end":117.25,"sentiment":"neutral","sentiment_score":0.024360758252441883},{"text":"Thank you.","start":117.25,"end":117.99,"sentiment":"neutral","sentiment_score":0.17627837508916855},{"text":"Okay.","start":119.25,"end":119.75,"sentiment":"positive","sentiment_score":0.35616981983184814},{"text":"Bye.","start":120.21,"end":120.71,"sentiment":"positive","sentiment_score":0.4042143225669861}],"sentiment":"neutral","sentiment_score":0.16702299352203095,"num_words":7,"start":116.53,"end":120.71},{"sentences":[{"text":"You too.","start":121.33,"end":121.99,"sentiment":"neutral","sentiment_score":0.17987577617168427},{"text":"Bye.","start":122.049995,"end":122.549995,"sentiment":"neutral","sentiment_score":0.07492700219154358}],"sentiment":"neutral","sentiment_score":0.14489285151163736,"num_words":3,"start":121.33,"end":122.549995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I'm just ringing up to check. I don't believe I'm in a contract of any sort, but I just wanted to check, please.\n\nChannel 0: Oh, sure. I would love to check this for you. May I have your full name and your date of birth, please?\n\nChannel 1: Sure. It's Chantelle Marsden, the sixth\n\nChannel 0: Mhmm.\n\nChannel 1: of the third nineteen eighty nine.\n\nChannel 0: Thank you. Nice to have you in the line, Chantal. Let me just go over to your account here. Just bear with me.\n\nChannel 1: Mhmm.\n\nChannel 0: Chantelle. I'm still checking.\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. Chantelle, I'm showing here that you are under no contract.\n\nChannel 1: Yep.\n\nChannel 0: You're under\n\nChannel 1: Sure.\n\nChannel 0: a\n\nChannel 1: So\n\nChannel 0: minimum\n\nChannel 1: if\n\nChannel 0: network.\n\nChannel 1: yeah. Sure. So if I wanted to cancel I'm not canceling. I'm just saying if I wanted to cancel, I just need to ring up.\n\nChannel 0: Yeah. That's correct. You just need to provide thirty days notice. Like, for example, you would like to cancel next month, May 30, just give us a call prior to that day. In that way, we can go ahead and have this notate on your account and advise our provisioning team to coordinate to the network this thirty days notice.\n\nSo, like, for\n\nChannel 1: Yes.\n\nChannel 0: example, by by June, you would like to cancel on June 1, you have to call us May 1 to give us notice that you would like to cut the service on that day.\n\nChannel 1: Right. Okay. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Not a problem. I'm just gonna\n\nChannel 0: Mhmm.\n\nChannel 1: have a look into a couple of things, and then,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, I may give you a callback.\n\nChannel 0: Oh, sure. Thank you,\n\nChannel 1: Thank\n\nChannel 0: Chantal.\n\nChannel 1: you.\n\nChannel 0: Anything else that I may help you today?\n\nChannel 1: No. That's it. Thank you.\n\nChannel 0: Alright. Perfect. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Have a great day, and be\n\nChannel 1: Bye.\n\nChannel 0: safe. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.2724061608314514},{"text":"Good afternoon.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.44232551753520966},{"text":"Thank you so much for calling your account.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.6849065348505974},{"text":"How may I help you today?","start":4.08,"end":5.38,"sentiment":"positive","sentiment_score":0.5906632244586945}],"sentiment":"positive","sentiment_score":0.5988405189093422,"channel":0,"num_words":17,"start":0.88,"end":5.38},{"sentences":[{"text":"Hi.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.010588621720671654},{"text":"I'm just ringing up to check.","start":6.48,"end":8.18,"sentiment":"neutral","sentiment_score":-0.0667007031540076},{"text":"I don't believe I'm in a contract of any sort, but I just wanted to check, 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customer calls to inquire about their contract and the agent asks for their information. The customer confirms they are under no contract and the agent explains the process for canceling their service. The agent advises the customer to call before the 30-day notice period and the customer thanks them and ends the call."},"intents":{"segments":[{"text":"I'm just ringing up to check. I don't believe I'm in a contract of any sort, but I just wanted to check, please. Oh, sure.","start_word":18,"end_word":42,"intents":[{"intent":"Check contract status","confidence_score":0.50753355}]},{"text":"I would love to check this for you. May I have your full name and your date of birth, please? Sure.","start_word":43,"end_word":63,"intents":[{"intent":"Provide details","confidence_score":0.009181723}]},{"text":"Not a problem. I'm just gonna Mhmm. have a look into a couple of things, and then, Mhmm. yeah, I may give you a callback. 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Yeah. Not a problem. I'm just gonna Mhmm. have a look into a couple of things, and then, Mhmm. yeah, I may give you a callback. Oh, sure. Thank you, Thank Chantal. you. Anything else that I may help you today? No. That's it. Thank you. Alright.","start_word":86,"end_word":297,"sentiment":"neutral","sentiment_score":0.01826119609177113},{"text":"Perfect. Thank you. Okay. Have a great day, and be Bye.","start_word":298,"end_word":308,"sentiment":"positive","sentiment_score":0.436640202999115},{"text":"safe. Bye You bye. too. Bye.","start_word":309,"end_word":314,"sentiment":"neutral","sentiment_score":0.17186322808265686}],"average":{"sentiment":"neutral","sentiment_score":0.07479479368815799}}}}