{"metadata":{"transaction_key":"deprecated","request_id":"019efc3d-592a-7ad0-8e42-4c63d4045143","sha256":"3bdb2d92fb209373f6eaca48f3ccd590be8a39f7354c118262f0b8d9e2a9e3ce","created":"2026-06-25T00:45:40.659Z","duration":5.9759374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You've reached the voice mail of Josh from PNC Property Buyers Agency. Apologize.","confidence":0.95703125,"words":[{"word":"you've","start":1.12,"end":1.4399999,"confidence":0.8293457,"punctuated_word":"You've","sentiment":"negative","sentiment_score":-0.5850724577903748},{"word":"reached","start":1.4399999,"end":1.8399999,"confidence":0.98535156,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.5708615779876709},{"word":"the","start":1.8399999,"end":2.0,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48873138427734375},{"word":"voice","start":2.0,"end":2.24,"confidence":0.95703125,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.47810715436935425},{"word":"mail","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"mail","sentiment":"negative","sentiment_score":-0.4993674457073212},{"word":"of","start":2.56,"end":2.6399999,"confidence":0.99121094,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5533208250999451},{"word":"josh","start":2.6399999,"end":3.04,"confidence":0.95166016,"punctuated_word":"Josh","sentiment":"negative","sentiment_score":-0.44300010800361633},{"word":"from","start":3.04,"end":3.36,"confidence":0.9951172,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4313374757766723},{"word":"pnc","start":3.36,"end":3.84,"confidence":0.8859863,"punctuated_word":"PNC","sentiment":"neutral","sentiment_score":-0.23786026239395144},{"word":"property","start":3.84,"end":4.16,"confidence":0.94970703,"punctuated_word":"Property","sentiment":"neutral","sentiment_score":-0.2896193861961365},{"word":"buyers","start":4.16,"end":4.48,"confidence":0.861084,"punctuated_word":"Buyers","sentiment":"neutral","sentiment_score":-0.316353976726532},{"word":"agency","start":4.48,"end":4.98,"confidence":0.9746094,"punctuated_word":"Agency.","sentiment":"negative","sentiment_score":-0.4427378475666046},{"word":"apologize","start":5.04,"end":5.54,"confidence":0.7780762,"punctuated_word":"Apologize.","sentiment":"negative","sentiment_score":-0.5793489813804626}],"paragraphs":{"transcript":"\nYou've reached the voice mail of Josh from PNC Property Buyers Agency. Apologize.","paragraphs":[{"sentences":[{"text":"You've reached the voice mail of Josh from PNC Property Buyers Agency.","start":1.12,"end":4.98,"sentiment":"negative","sentiment_score":-0.4446974918246269},{"text":"Apologize.","start":5.04,"end":5.54,"sentiment":"negative","sentiment_score":-0.5793489813804626}],"sentiment":"negative","sentiment_score":-0.45505529871353734,"num_words":13,"start":1.12,"end":5.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've reached the voice mail of Josh from PNC Property Buyers Agency. Apologize.","paragraphs":[{"sentences":[{"text":"You've reached the voice mail of Josh from PNC Property Buyers Agency.","start":1.12,"end":4.98,"sentiment":"negative","sentiment_score":-0.4446974918246269},{"text":"Apologize.","start":5.04,"end":5.54,"sentiment":"negative","sentiment_score":-0.5793489813804626}],"sentiment":"negative","sentiment_score":-0.45505529871353734,"channel":1,"num_words":13,"start":1.12,"end":5.54}]},"summary":{"result":"success","short":"You've reached the voice mail of Josh from PNC Property Buyers Agency. Apologize."},"intents":{"segments":[{"text":"Apologize.","start_word":12,"end_word":12,"intents":[{"intent":"Apologize","confidence_score":0.3407608}]}]},"sentiments":{"segments":[{"text":"You've reached the voice mail of Josh from PNC Property Buyers Agency. Apologize.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.4944435954093933}],"average":{"sentiment":"negative","sentiment_score":-0.4944435755411784}}}}