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Nice to have you on the line. I'll be glad to process your payment for July. Right? 89 dollars 95¢. So let's start here. Let me check your plan here. Super fast. One moment. Okay? I'll just need to go over. So you have the plan, superfast, which is 100 MBPS. However, if you're looking for a fast test, we do have another plans offer. Would you like to upgrade? It's the standard price is $109.95. Oh, would you like to grade? Or okay. Sure. Mm-mm. Let me take note first, and then I will endorse it to our tech representative. In that way, they will process your request. Okay? Upgrade. Upgrade plan. Let me take note here. The 10995, which is follows this current plan of yours. One 9 January. And you would like to take effect immediately or by next month? Immediately. Okay. Alright. Well, good to this. We'll just keep you posted about your upgrade. And for sure, you will receive a communication from our tech rep once the upgrade has been completed. Okay? Alright. So for your payment today one moment here. Let's go back to that payment page, then select your invoice. You're using a Mastercard. Right? Okay. Perfect. May I have the card number, please? Thank you. 5163610234864534. Mhmm. Matthew, I'm sorry. Are are you still on the line? I'm not hearing a response from you. Okay. I'm sorry. I thought we caught up. And the expiry date, please? 10/27. And the CVV, please? 361. Okay. Thank you. Let me just proceed here. $89.95. Okay. Wonderful. So the payment has been processed successfully. Your invoice has been paid. You will receive a official receipt shortly to your email address, and we'll go ahead and take care of your upgrade plan. Okay? 10 995. Thank you so much. Appreciate your time and the payment today. Cheers, and be safe always. 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Good afternoon. This is Hertel accounts. How may I help you today? Hi.\n\nI would love to assist you today. How are you today? I'm speaking to Matthew? Hi. How are you today, Matthew?\n\nI'm good. Nice to have you on the line. I'll be glad to process your payment for July. Right? 89 dollars 95¢.\n\nSo let's start here. Let me check your plan here. Super fast. One moment. Okay?\n\nI'll just need to go over. So you have the plan, superfast, which is 100 MBPS. However, if you're looking for a fast test, we do have another plans offer. Would you like to upgrade? It's the standard price is $109.95.\n\nOh, would you like to grade? Or okay. Sure. Mm-mm. Let me take note first, and then I will endorse it to our tech representative.\n\nIn that way, they will process your request. Okay? Upgrade. Upgrade plan. Let me take note here.\n\nThe 10995, which is follows this current plan of yours. One 9 January. And you would like to take effect immediately or by next month? Immediately. 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Good afternoon. This is Hertel accounts. How may I help you today?\n\nChannel 1: Hello? I need to pay my bill.\n\nChannel 0: Hi. I would love to\n\nChannel 1: Hi.\n\nChannel 0: assist you today. How are you today? I'm speaking to Matthew?\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today,\n\nChannel 1: Hi.\n\nChannel 0: Matthew?\n\nChannel 1: How are you?\n\nChannel 0: I'm good. Nice to\n\nChannel 1: That's\n\nChannel 0: have\n\nChannel 1: good.\n\nChannel 0: you on the line. I'll be glad to process your payment for July. Right? 89\n\nChannel 1: Yep.\n\nChannel 0: dollars 95¢. So let's start here.\n\nChannel 1: Do I have the fastest Internet?\n\nChannel 0: Let me check your plan here. Super fast. One moment. Okay? I'll just need\n\nChannel 1: Yep.\n\nChannel 0: to go over. So you have the plan, superfast, which is 100 MBPS. However, if you're looking for a fast test, we do have another plans offer.\n\nChannel 1: Alright.\n\nChannel 0: Would you like to upgrade?\n\nChannel 1: How much is it?\n\nChannel 0: It's the standard price is $109.95.\n\nChannel 1: Okay.\n\nChannel 0: Oh, would you like to grade? Or\n\nChannel 1: Yes.\n\nChannel 0: okay.\n\nChannel 1: Yeah. I'll get\n\nChannel 0: Sure.\n\nChannel 1: that. Because my foxtail, it starts and stops and\n\nChannel 0: Mm-mm. Let\n\nChannel 1: yeah.\n\nChannel 0: me take note first, and then I will endorse it to our tech representative. In that way, they will process your request. Okay? Upgrade.\n\nChannel 1: Thank you.\n\nChannel 0: Upgrade plan. Let me take note here. The 10995, which is follows this current plan of yours. One\n\nChannel 1: Yes.\n\nChannel 0: 9 January. And you would like to take effect immediately or by next month? Immediately.\n\nChannel 1: Not\n\nChannel 0: Okay. Alright. Well, good\n\nChannel 1: now.\n\nChannel 0: to this. We'll just keep you posted about your upgrade. And for sure, you will receive a communication from our tech rep once the upgrade has been completed. Okay?\n\nChannel 1: High five.\n\nChannel 0: Alright. So for your payment today one moment here. Let's go back to that payment page, then select your invoice. You're using a Mastercard. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Perfect. May I have the card number, please?\n\nChannel 1: 5163610234864534.\n\nChannel 0: Thank you. 5163610234864534. Mhmm. Matthew, I'm sorry. Are are you still on the line?\n\nI'm\n\nChannel 1: Yeah.\n\nChannel 0: not hearing a response from you.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: That's right.\n\nChannel 0: I'm sorry. I thought we caught up. And the expiry date, please?\n\nChannel 1: 10/27.\n\nChannel 0: 10/27. And the CVV, please?\n\nChannel 1: 361.\n\nChannel 0: 361. Okay. Thank you. Let me just proceed here. $89.95.\n\nOkay. Wonderful. So the payment has been processed successfully. Your invoice has been paid. You will receive a official receipt shortly to your email address, and we'll go ahead and take care of your upgrade plan.\n\nOkay?\n\nChannel 1: Thank\n\nChannel 0: 10\n\nChannel 1: you.\n\nChannel 0: 995. Thank\n\nChannel 1: Thanks\n\nChannel 0: you\n\nChannel 1: for\n\nChannel 0: so\n\nChannel 1: that.\n\nChannel 0: much.\n\nChannel 1: Bye\n\nChannel 0: Appreciate\n\nChannel 1: bye.\n\nChannel 0: your time and the payment today. Cheers, and be\n\nChannel 1: Alright.\n\nChannel 0: safe always. Bye\n\nChannel 1: Bye\n\nChannel 0: bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.24,"sentiment":"neutral","sentiment_score":0.2301293909549713},{"text":"Good afternoon.","start":0.24,"end":0.9,"sentiment":"positive","sentiment_score":0.4095003753900528},{"text":"This is Hertel accounts.","start":0.96,"end":2.24,"sentiment":"neutral","sentiment_score":0.31433799117803574},{"text":"How may I help you today?","start":2.24,"end":3.54,"sentiment":"neutral","sentiment_score":0.3049179017543793}],"sentiment":"neutral","sentiment_score":0.31815303976719195,"channel":0,"num_words":13,"start":0.16,"end":3.54},{"sentences":[{"text":"Hello?","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.018482878804206848},{"text":"I need to pay my 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