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Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week. But it was noted on our end that the cancellation is for May 29, not last week. Okay. But I think we have we've spoke beef before. I think that's also last week. You mentioned that you wanted to cancel it on Friday, May 29. So Yeah. About the confirmation, you'll receive that after we cancel the service. So you'll receive an email also on May 29, not last week. Yes, sir, for the confusion. Yes. Because we already noted that on our end. So once the service is canceled, that's the time then you'll receive an email confirmation. For the acknowledgment, that's already noted via our phone conversation. Yeah. Yeah. So we're going still to proceed with May 29 for the cancellation just to confirm. Okay then. That's already noted. Thank you, Todd. Bye. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Mhmm.\n\nYeah. Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week. But it was noted on our end that the cancellation is for May 29, not last week. Okay. But I think we have we've spoke beef before.\n\nI think that's also last week. You mentioned that you wanted to cancel it on Friday, May 29. So Yeah. About the confirmation, you'll receive that after we cancel the service. So you'll receive an email also on May 29, not last week.\n\nYes, sir, for the confusion. Yes. Because we already noted that on our end. So once the service is canceled, that's the time then you'll receive an email confirmation. For the acknowledgment, that's already noted via our phone conversation.\n\nYeah. Yeah. So we're going still to proceed with May 29 for the cancellation just to confirm. Okay then. That's already noted.\n\nThank you, Todd. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.13575932383537292},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"neutral","sentiment_score":0.33084528148174286},{"text":"This is Maureen from Erdo tech support.","start":2.56,"end":5.14,"sentiment":"neutral","sentiment_score":0.3262638194220407},{"text":"How can I assist you today?","start":5.68,"end":7.06,"sentiment":"neutral","sentiment_score":0.31732338418563205},{"text":"Mhmm.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":-0.07578648626804352}],"sentiment":"neutral","sentiment_score":0.28879120244699363,"num_words":17,"start":1.36,"end":10.98},{"sentences":[{"text":"Yeah.","start":14.775,"end":15.275,"sentiment":"neutral","sentiment_score":-0.031332723796367645},{"text":"Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week.","start":15.974999,"end":29.119999,"sentiment":"neutral","sentiment_score":-0.020654871235959806},{"text":"But it was noted on our end that the cancellation is for May 29, not last week.","start":29.5,"end":37.92,"sentiment":"neutral","sentiment_score":-0.05351150978137465},{"text":"Okay.","start":46.955,"end":47.355,"sentiment":"neutral","sentiment_score":-0.052918367087841034},{"text":"But I think we have we've spoke beef before.","start":47.355,"end":50.895,"sentiment":"neutral","sentiment_score":-0.09979101436005698}],"sentiment":"neutral","sentiment_score":-0.04498319515820454,"num_words":54,"start":14.775,"end":50.895},{"sentences":[{"text":"I think that's also last week.","start":51.195,"end":52.955,"sentiment":"neutral","sentiment_score":-0.09618101144830386},{"text":"You mentioned that you wanted to cancel it on Friday, May 29.","start":52.955,"end":58.25,"sentiment":"neutral","sentiment_score":-0.0792910996824503},{"text":"So Yeah.","start":59.43,"end":70.105,"sentiment":"neutral","sentiment_score":-0.05944666359573603},{"text":"About the confirmation, you'll receive that after we cancel the service.","start":70.245,"end":75.305,"sentiment":"neutral","sentiment_score":-0.019504975866187702},{"text":"So you'll receive an email also on May 29, not last week.","start":75.685005,"end":80.58501,"sentiment":"neutral","sentiment_score":-0.017086155402163666}],"sentiment":"neutral","sentiment_score":-0.048071190498249476,"num_words":43,"start":51.195,"end":80.58501},{"sentences":[{"text":"Yes, sir, for the confusion.","start":82.005005,"end":83.305,"sentiment":"neutral","sentiment_score":-0.16176176816225052},{"text":"Yes.","start":97.07,"end":97.57,"sentiment":"neutral","sentiment_score":-0.06750686466693878},{"text":"Because we already noted that on our end.","start":98.325005,"end":101.145004,"sentiment":"neutral","sentiment_score":-0.05322658224031329},{"text":"So once the service is canceled, that's the time then you'll receive an email confirmation.","start":102.165,"end":107.785,"sentiment":"neutral","sentiment_score":-0.024922669120132922},{"text":"For the acknowledgment, that's already noted via our phone conversation.","start":109.605,"end":115.25,"sentiment":"neutral","sentiment_score":0.0052913349121809}],"sentiment":"neutral","sentiment_score":-0.04161679618156109,"num_words":39,"start":82.005005,"end":115.25},{"sentences":[{"text":"Yeah.","start":118.03,"end":118.53,"sentiment":"neutral","sentiment_score":-0.015477502718567848},{"text":"Yeah.","start":119.310005,"end":119.630005,"sentiment":"neutral","sentiment_score":0.02816281281411648},{"text":"So we're going still to proceed with May 29 for the cancellation just to confirm.","start":119.630005,"end":127.67888,"sentiment":"neutral","sentiment_score":0.020598738888899484},{"text":"Okay then.","start":127.97888,"end":128.71887,"sentiment":"neutral","sentiment_score":0.05627903342247009},{"text":"That's already noted.","start":129.09888,"end":130.23888,"sentiment":"neutral","sentiment_score":0.08595015853643417}],"sentiment":"neutral","sentiment_score":0.03145795163105835,"num_words":22,"start":118.03,"end":130.23888},{"sentences":[{"text":"Thank you, Todd.","start":130.53888,"end":131.67888,"sentiment":"neutral","sentiment_score":0.26779664556185406},{"text":"Bye.","start":131.81888,"end":132.21887,"sentiment":"neutral","sentiment_score":0.21297526359558103},{"text":"Have a great day.","start":132.21887,"end":133.19888,"sentiment":"positive","sentiment_score":0.49548087269067764}],"sentiment":"positive","sentiment_score":0.3747860863804817,"num_words":8,"start":130.53888,"end":133.19888}]}}]},{"alternatives":[{"transcript":"I'm here. This is not a w. I missed your call just now. Yep. No. I requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything. No. I I understand that. But but you you also mentioned that I will receive a confirmation email confirming that it will be disconnected on Friday. So so for so so so if I've requested it, I wouldn't receive any confirmation that my request has been acknowledged and it will be processed. I won't receive any email for that. Okay. Okay. Okay. Okay. Understood. Hold on. Hold on. Thank you. Yes. Yes. Yep. Thank you. Cheers. See you. Bye.","confidence":0.9951172,"words":[{"word":"i'm","start":7.9199996,"end":8.08,"confidence":0.5842285,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02561317943036556},{"word":"here","start":8.08,"end":8.32,"confidence":0.56884766,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.01552512403577566},{"word":"this","start":8.32,"end":8.559999,"confidence":0.52734375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.11645834892988204},{"word":"is","start":8.559999,"end":8.639999,"confidence":0.9633789,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15292173624038696},{"word":"not","start":8.639999,"end":8.88,"confidence":0.5810547,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13355769217014313},{"word":"a","start":8.88,"end":9.12,"confidence":0.5449219,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1313488483428955},{"word":"w","start":9.12,"end":9.62,"confidence":0.9172363,"punctuated_word":"w.","sentiment":"neutral","sentiment_score":-0.19090431928634644},{"word":"i","start":12.24,"end":12.4,"confidence":0.42236328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17836669087409973},{"word":"missed","start":12.4,"end":12.639999,"confidence":0.99121094,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.11107008159160614},{"word":"your","start":12.639999,"end":12.88,"confidence":0.9140625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12017622590065002},{"word":"call","start":12.88,"end":13.38,"confidence":0.9667969,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10730813443660736},{"word":"just","start":13.599999,"end":13.84,"confidence":0.8041992,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12991218268871307},{"word":"now","start":13.84,"end":14.295,"confidence":0.98291016,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.14079025387763977},{"word":"yep","start":30.039999,"end":30.539999,"confidence":0.8132324,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.025004884228110313},{"word":"no","start":38.84,"end":39.16,"confidence":0.96972656,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13483338057994845},{"word":"i","start":39.16,"end":39.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17362487316131592},{"word":"requested","start":39.32,"end":39.8,"confidence":1.0,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.0993952453136444},{"word":"it","start":39.8,"end":39.96,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11524135619401932},{"word":"last","start":39.96,"end":40.199997,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.11209186911582948},{"word":"week","start":40.199997,"end":40.519997,"confidence":0.8935547,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.13421058654785156},{"word":"i","start":40.519997,"end":40.6,"confidence":0.8413086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15641778707504272},{"word":"was","start":40.6,"end":40.76,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10871537029743196},{"word":"supposed","start":40.76,"end":41.079998,"confidence":0.9980469,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.12057577818632126},{"word":"to","start":41.079998,"end":41.16,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08875217288732529},{"word":"get","start":41.16,"end":41.32,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.12077070772647858},{"word":"a","start":41.32,"end":41.559998,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11838087439537048},{"word":"confirmation","start":41.559998,"end":42.059998,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":-0.12508809566497803},{"word":"that","start":42.12,"end":42.36,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11060771346092224},{"word":"it","start":42.36,"end":42.519997,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12202495336532591},{"word":"will","start":42.519997,"end":42.68,"confidence":0.9892578,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.13494761288166046},{"word":"be","start":42.68,"end":42.84,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1576956808567047},{"word":"disconnected","start":42.84,"end":43.34,"confidence":0.9995117,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.17538940906524658},{"word":"i","start":43.48,"end":43.64,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_s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This is not a w. I missed your call just now. Yep. No.\n\nI requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything. No. I I understand that.\n\nBut but you you also mentioned that I will receive a confirmation email confirming that it will be disconnected on Friday. So so for so so so if I've requested it, I wouldn't receive any confirmation that my request has been acknowledged and it will be processed. I won't receive any email for that. Okay. Okay.\n\nOkay. Okay. Understood. Hold on. Hold on.\n\nThank you. Yes. Yes. Yep. Thank you.\n\nCheers. See you. Bye.","paragraphs":[{"sentences":[{"text":"I'm here.","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.02056915173307061},{"text":"This is not a w.","start":8.32,"end":9.62,"sentiment":"neutral","sentiment_score":-0.1450381889939308},{"text":"I missed your call just now.","start":12.24,"end":14.295,"sentiment":"neutral","sentiment_score":-0.13127059489488602},{"text":"Yep.","start":30.039999,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.025004884228110313},{"text":"No.","start":38.84,"end":39.16,"sentiment":"neutral","sentiment_score":-0.13483338057994845}],"sentiment":"neutral","sentiment_score":-0.10876763171205918,"num_words":15,"start":7.9199996,"end":39.16},{"sentences":[{"text":"I requested it last week.","start":39.16,"end":40.519997,"sentiment":"neutral","sentiment_score":-0.12691278606653214},{"text":"I was supposed to get a confirmation that it will be disconnected.","start":40.519997,"end":43.34,"sentiment":"neutral","sentiment_score":-0.12828051298856735},{"text":"I didn't receive anything.","start":43.48,"end":44.78,"sentiment":"neutral","sentiment_score":-0.26610618829727173},{"text":"No.","start":59.06,"end":59.46,"sentiment":"neutral","sentiment_score":-0.11512620747089386},{"text":"I I understand that.","start":59.46,"end":60.739998,"sentiment":"neutral","sentiment_score":-0.10156493075191975}],"sentiment":"neutral","sentiment_score":-0.14460541422550494,"num_words":26,"start":39.16,"end":60.739998},{"sentences":[{"text":"But but you you also mentioned that I will receive a confirmation email confirming that it will be disconnected on Friday.","start":60.739998,"end":67.8,"sentiment":"neutral","sentiment_score":-0.048747717713316284},{"text":"So so for so so so if I've requested it, I wouldn't receive any confirmation that my request has been acknowledged and it will be processed.","start":82.095,"end":93.19,"sentiment":"neutral","sentiment_score":-0.29633903532074046},{"text":"I won't receive any email for that.","start":93.19,"end":95.29,"sentiment":"negative","sentiment_score":-0.4178660809993744},{"text":"Okay.","start":102.65501,"end":103.15501,"sentiment":"neutral","sentiment_score":-0.016179392114281654},{"text":"Okay.","start":108.975006,"end":109.475006,"sentiment":"neutral","sentiment_score":-0.0035067684948444366}],"sentiment":"neutral","sentiment_score":-0.20845117353435075,"num_words":56,"start":60.739998,"end":109.475006},{"sentences":[{"text":"Okay.","start":109.615005,"end":110.115005,"sentiment":"neutral","sentiment_score":0.0008288491517305374},{"text":"Okay.","start":116.380005,"end":116.880005,"sentiment":"neutral","sentiment_score":-0.012886226177215576},{"text":"Understood.","start":117.020004,"end":117.520004,"sentiment":"neutral","sentiment_score":-0.03969858214259147},{"text":"Hold on.","start":117.98,"end":118.42,"sentiment":"neutral","sentiment_score":-0.019529505632817745},{"text":"Hold on.","start":118.42,"end":118.86,"sentiment":"neutral","sentiment_score":-0.0030840267427265644}],"sentiment":"neutral","sentiment_score":-0.013854717702737876,"num_words":7,"start":109.615005,"end":118.86},{"sentences":[{"text":"Thank you.","start":118.86,"end":119.600006,"sentiment":"neutral","sentiment_score":0.08422719687223434},{"text":"Yes.","start":126.380005,"end":126.880005,"sentiment":"neutral","sentiment_score":0.034846071153879166},{"text":"Yes.","start":126.94,"end":127.38888,"sentiment":"neutral","sentiment_score":0.03980696201324463},{"text":"Yep.","start":129.06888,"end":129.56888,"sentiment":"neutral","sentiment_score":0.06336581707000732},{"text":"Thank you.","start":132.02888,"end":132.84888,"sentiment":"positive","sentiment_score":0.3661804497241974}],"sentiment":"neutral","sentiment_score":0.14840487763285637,"num_words":7,"start":118.86,"end":132.84888},{"sentences":[{"text":"Cheers.","start":132.98888,"end":133.46887,"sentiment":"positive","sentiment_score":0.4017479121685028},{"text":"See you.","start":133.46887,"end":133.86888,"sentiment":"neutral","sentiment_score":0.2873486578464508},{"text":"Bye.","start":133.86888,"end":134.36888,"sentiment":"neutral","sentiment_score":0.10864924639463425}],"sentiment":"neutral","sentiment_score":0.27127361856400967,"num_words":4,"start":132.98888,"end":134.36888}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. How can I assist you today?\n\nChannel 1: I'm here. This is not a w.\n\nChannel 0: Mhmm.\n\nChannel 1: I missed your call just now.\n\nChannel 0: Yeah. Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week. But it\n\nChannel 1: Yep.\n\nChannel 0: was noted on our end that the cancellation is for May 29, not last week.\n\nChannel 1: No. I requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything.\n\nChannel 0: Okay. But I think we have we've spoke beef before. I think that's also last week. You mentioned that you wanted to cancel it on Friday, May 29.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: I I understand that. But but you you also mentioned that I will receive a confirmation email confirming that it will be disconnected on Friday.\n\nChannel 0: Yeah. About the confirmation, you'll receive that after we cancel the service. So you'll receive an email also on May 29, not last week. Yes,\n\nChannel 1: So\n\nChannel 0: sir, for\n\nChannel 1: so\n\nChannel 0: the\n\nChannel 1: for\n\nChannel 0: confusion.\n\nChannel 1: so so so if I've requested it, I wouldn't receive any confirmation that my request has been acknowledged and it will be processed. I won't receive any email for that.\n\nChannel 0: Yes. Because we already noted that on our end. So once\n\nChannel 1: Okay.\n\nChannel 0: the service is canceled, that's the time then you'll receive an email confirmation.\n\nChannel 1: Okay.\n\nChannel 0: For\n\nChannel 1: Okay.\n\nChannel 0: the acknowledgment, that's already noted via our phone conversation.\n\nChannel 1: Okay. Understood. Hold\n\nChannel 0: Yeah.\n\nChannel 1: on. Hold on. Thank you.\n\nChannel 0: Yeah. So we're going still to proceed with May 29 for the cancellation\n\nChannel 1: Yes.\n\nChannel 0: just\n\nChannel 1: Yes.\n\nChannel 0: to confirm. Okay then.\n\nChannel 1: Yep.\n\nChannel 0: That's already noted. Thank you, Todd. Bye.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a great day.\n\nChannel 1: Cheers. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.13575932383537292},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"neutral","sentiment_score":0.33084528148174286},{"text":"This is Maureen from Erdo tech support.","start":2.56,"end":5.14,"sentiment":"neutral","sentiment_score":0.3262638194220407},{"text":"How can I assist you today?","start":5.68,"end":7.06,"sentiment":"neutral","sentiment_score":0.31732338418563205}],"sentiment":"neutral","sentiment_score":0.3115773079916835,"channel":0,"num_words":16,"start":1.36,"end":7.06},{"sentences":[{"text":"I'm here.","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.02056915173307061},{"text":"This is not a 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great day.","start":132.45888,"end":133.19888,"sentiment":"positive","sentiment_score":0.522368868192037}],"sentiment":"positive","sentiment_score":0.522368868192037,"channel":0,"num_words":3,"start":132.45888,"end":133.19888},{"sentences":[{"text":"Cheers.","start":132.98888,"end":133.46887,"sentiment":"positive","sentiment_score":0.4017479121685028},{"text":"See you.","start":133.46887,"end":133.86888,"sentiment":"neutral","sentiment_score":0.2873486578464508},{"text":"Bye.","start":133.86888,"end":134.36888,"sentiment":"neutral","sentiment_score":0.10864924639463425}],"sentiment":"neutral","sentiment_score":0.27127361856400967,"channel":1,"num_words":4,"start":132.98888,"end":134.36888}]},"summary":{"result":"success","short":"A representative from Erdo tech support named Maureen calls a customer named Todd to check on the status of his service cancellation request. She explains that the cancellation was not scheduled for last week and that the customer will receive an email confirmation after the cancellation. Maureen assures Todd that the cancellation will be processed and that the email confirmation will be sent on May 29."},"intents":{"segments":[{"text":"Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week. But it Yep.","start_word":31,"end_word":59,"intents":[{"intent":"Check in","confidence_score":0.016570643}]},{"text":"No. I requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything. Okay.","start_word":75,"end_word":97,"intents":[{"intent":"Confirm","confidence_score":0.08642277}]},{"text":"I requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything. Okay.","start_word":76,"end_word":97,"intents":[{"intent":"Disconnection","confidence_score":0.0011900624}]},{"text":"About the confirmation, you'll receive that after we cancel the service. So you'll receive an email also on May 29, not last week.","start_word":153,"end_word":175,"intents":[{"intent":"Receive confirmation","confidence_score":0.07762737}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.25163230299949646},{"text":"This is Maureen from Erdo tech support.","start_word":3,"end_word":9,"sentiment":"positive","sentiment_score":0.33524996042251587},{"text":"How can I assist you today? I'm here. This is not a w. Mhmm. I missed your call just now. Yeah. Just wanted to check-in with upon coordinating with the accounts department, they received your email regarding the service cancellation, which is you requested it last week. But it Yep. was noted on our end that the cancellation is for May 29, not last week. No. I requested it last week. I was supposed to get a confirmation that it will be disconnected. I didn't receive anything. Okay. But I think we have we've spoke beef before. I think that's also last week. You mentioned that you wanted to cancel it on Friday, May 29. No. So I I understand that. But but you you also mentioned that I will receive a confirmation email confirming that it will be disconnected on Friday. Yeah. About the confirmation, you'll receive that after we cancel the service. So you'll receive an email also on May 29, not last week. Yes, So sir, for so the for confusion. so so so if I've requested it, I wouldn't receive any confirmation that my request has been acknowledged and it will be processed.","start_word":10,"end_word":206,"sentiment":"neutral","sentiment_score":-0.0915241539478302},{"text":"I won't receive any email for that.","start_word":207,"end_word":213,"sentiment":"negative","sentiment_score":-0.4085056483745575},{"text":"Yes. Because we already noted that on our end. So once Okay. the service is canceled, that's the time then you'll receive an email confirmation. Okay. For Okay. the acknowledgment, that's already noted via our phone conversation. Okay. Understood. Hold Yeah. on. Hold on. Thank you. Yeah. So we're going still to proceed with May 29 for the cancellation Yes. just Yes. to confirm. Okay then. Yep. That's already noted. Thank you, Todd. Bye.","start_word":214,"end_word":287,"sentiment":"neutral","sentiment_score":0.019832881167531013},{"text":"Thank Have you. a great day. Cheers.","start_word":288,"end_word":294,"sentiment":"positive","sentiment_score":0.43981194496154785},{"text":"See you. Bye.","start_word":295,"end_word":297,"sentiment":"neutral","sentiment_score":0.21189801394939425}],"average":{"sentiment":"neutral","sentiment_score":-0.033133172192266275}}}}