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Viet Vuong Nguyen. Okay. Thank you. Nice to have you on the line. Just one moment. Alright? Bear with me here. Oh, okay. So it's great to hear that you've already received your free router. And I could see in here since you signed in for a six months contract. Right? Let me double check. Let me just double check for you here. Okay? I'll just search for your activation order here. Okay. Oh oh, yeah. It's twelve months, and then you are eligible for the free service. So your July is for free. You don't have any invoice this month. Your first in yeah. Your first invoice will be next month. Alright? And then, yeah, to get you connected to the Internet service or to help you out since you're at home. Right? Okay. I'll transfer you to one of our tech reps so they can help you to get connected using the free router. Okay? Because your services is live, operational, and usable. Be on the line. Okay? Thank you. 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is here at Tel accounts. How may I help you today? Mhmm. Oh, sure. Sure.\n\nI would love to help you today. Let me just pull out your account here. May I have your full name, please? Viet Vuong Nguyen. Okay.\n\nThank you. Nice to have you on the line. Just one moment. Alright? Bear with me here.\n\nOh, okay. So it's great to hear that you've already received your free router. And I could see in here since you signed in for a six months contract. Right? Let me double check.\n\nLet me just double check for you here. Okay? I'll just search for your activation order here. Okay. Oh oh, yeah.\n\nIt's twelve months, and then you are eligible for the free service. So your July is for free. You don't have any invoice this month. Your first in yeah. Your first invoice will be next month.\n\nAlright? And then, yeah, to get you connected to the Internet service or to help you out since you're at home. Right? Okay. I'll transfer you to one of our tech reps so they can help you to get connected using the free router.\n\nOkay? Because your services is live, operational, and usable. Be on the line. Okay? Thank you.\n\nI'm transferring the","paragraphs":[{"sentences":[{"text":"This is here at Tel accounts.","start":0.16,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17392889658610025},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.21501425156990686},{"text":"Mhmm.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":-0.017633330076932907},{"text":"Oh, sure.","start":21.245,"end":21.885,"sentiment":"neutral","sentiment_score":0.10228990018367767},{"text":"Sure.","start":21.885,"end":22.125,"sentiment":"neutral","sentiment_score":0.27625325322151184}],"sentiment":"neutral","sentiment_score":0.17480366327799857,"num_words":16,"start":0.16,"end":22.125},{"sentences":[{"text":"I would love to help you today.","start":22.125,"end":23.805,"sentiment":"positive","sentiment_score":0.5531506708690098},{"text":"Let me just pull out your account 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I just received my modem today, and I think I haven't paid the that I think the service the net service. So I don't think my Internet is working. So I want to type in everything. Viet Vuong Nguyen.\n\nYep. Yep. Yep. I I put it twelve month. Is that six month?\n\nOkay. Yep. Oh, maybe I choose six months. I forgot what I choose. Yep.\n\nOkay. Alright. Okay. Alright. Alright.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":-0.004783506505191326},{"text":"I just received my modem today, and I think I haven't paid the that I think the service the net service.","start":3.84,"end":16.675,"sentiment":"neutral","sentiment_score":-0.16482102161362058},{"text":"So I don't think my Internet is working.","start":16.675,"end":18.994999,"sentiment":"neutral","sentiment_score":-0.2829399723559618},{"text":"So I want to type in everything.","start":18.994999,"end":20.775,"sentiment":"neutral","sentiment_score":-0.11254326786313738},{"text":"Viet Vuong Nguyen.","start":29.19,"end":30.57,"sentiment":"neutral","sentiment_score":0.067200501759847}],"sentiment":"neutral","sentiment_score":-0.15789365272503347,"num_words":40,"start":3.52,"end":30.57},{"sentences":[{"text":"Yep.","start":37.190002,"end":37.690002,"sentiment":"neutral","sentiment_score":0.2389330118894577},{"text":"Yep.","start":39.03,"end":39.53,"sentiment":"neutral","sentiment_score":0.11778684705495834},{"text":"Yep.","start":51.805,"end":52.305,"sentiment":"neutral","sentiment_score":0.21138273179531095},{"text":"I I put it twelve month.","start":58.48,"end":60.100002,"sentiment":"neutral","sentiment_score":0.03931212549408277},{"text":"Is that six month?","start":60.32,"end":61.54,"sentiment":"neutral","sentiment_score":0.0374464257620275}],"sentiment":"neutral","sentiment_score":0.07336623436556412,"num_words":13,"start":37.190002,"end":61.54},{"sentences":[{"text":"Okay.","start":65.28,"end":65.78,"sentiment":"neutral","sentiment_score":0.049930572509765625},{"text":"Yep.","start":70.255,"end":70.755,"sentiment":"neutral","sentiment_score":0.05614439398050308},{"text":"Oh, maybe I choose six months.","start":83.49,"end":84.93,"sentiment":"neutral","sentiment_score":0.0005875676870346069},{"text":"I forgot what I choose.","start":84.93,"end":86.71,"sentiment":"neutral","sentiment_score":-0.05535790771245956},{"text":"Yep.","start":115.22,"end":115.72,"sentiment":"neutral","sentiment_score":0.07439525425434113}],"sentiment":"neutral","sentiment_score":-0.006628136549677167,"num_words":14,"start":65.28,"end":115.72},{"sentences":[{"text":"Okay.","start":121.3,"end":121.8,"sentiment":"neutral","sentiment_score":0.06425201892852783},{"text":"Alright.","start":124.58,"end":125.08,"sentiment":"neutral","sentiment_score":0.17010502517223358},{"text":"Okay.","start":129.585,"end":129.985,"sentiment":"neutral","sentiment_score":0.10126616805791856},{"text":"Alright.","start":129.985,"end":130.485,"sentiment":"neutral","sentiment_score":0.09783490002155304},{"text":"Alright.","start":130.865,"end":131.345,"sentiment":"neutral","sentiment_score":0.16044652462005615}],"sentiment":"neutral","sentiment_score":0.11878092736005783,"num_words":5,"start":121.3,"end":131.345},{"sentences":[{"text":"Thank you.","start":131.345,"end":132.085,"sentiment":"positive","sentiment_score":0.35408852994441986}],"sentiment":"positive","sentiment_score":0.35408852994441986,"num_words":2,"start":131.345,"end":132.085}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is here at Tel accounts. How may I help you today?\n\nChannel 1: Hi. I just received my modem today, and\n\nChannel 0: Mhmm.\n\nChannel 1: I think I haven't paid the that I think the service the net service. So I don't think my Internet is working. So I want to type in everything.\n\nChannel 0: Oh, sure. Sure. I would love to help you today. Let me just pull out your account here. May I have your full name, please?\n\nChannel 1: Viet Vuong Nguyen.\n\nChannel 0: Viet Vuong Nguyen. Okay. Thank you. Nice to have you on the line. Just\n\nChannel 1: Yep.\n\nChannel 0: one moment. Alright?\n\nChannel 1: Yep.\n\nChannel 0: Bear with me here. Oh, okay. So it's great to hear that you've already received your free router. And I could\n\nChannel 1: Yep.\n\nChannel 0: see in here since you signed in for a six months contract. Right?\n\nChannel 1: I\n\nChannel 0: Let\n\nChannel 1: I\n\nChannel 0: me\n\nChannel 1: put\n\nChannel 0: double\n\nChannel 1: it twelve\n\nChannel 0: check.\n\nChannel 1: month. Is that six month?\n\nChannel 0: Let me just double check for you here. Okay? I'll\n\nChannel 1: Okay.\n\nChannel 0: just search for your activation order here.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Oh, maybe I choose six months. I forgot what I choose.\n\nChannel 0: Oh oh, yeah. It's twelve months, and then you are eligible for the free service. So your July is for free. You don't have any invoice this month. Your first in yeah.\n\nYour first invoice will be next month. Alright? And then, yeah, to get you connected to the Internet service or to help you out since you're at home. Right?\n\nChannel 1: Yep.\n\nChannel 0: Okay. I'll transfer you to one of our tech reps so they can help you to get\n\nChannel 1: Okay.\n\nChannel 0: connected using the free router. Okay? Because your\n\nChannel 1: Alright.\n\nChannel 0: services is live, operational, and usable. Be\n\nChannel 1: Okay.\n\nChannel 0: on the line.\n\nChannel 1: Alright.\n\nChannel 0: Okay?\n\nChannel 1: Alright. Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you. I'm transferring the","paragraphs":[{"sentences":[{"text":"This is here at Tel accounts.","start":0.16,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17392889658610025},{"text":"How may I help you today?","start":1.5999999,"end":2.82,"sentiment":"neutral","sentiment_score":0.21501425156990686}],"sentiment":"neutral","sentiment_score":0.19447157407800356,"channel":0,"num_words":12,"start":0.16,"end":2.82},{"sentences":[{"text":"Hi.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":-0.004783506505191326},{"text":"I just received my modem today, 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The representative checked the customer's account and informed them that they are eligible for a free router and can connect to it using their six-month contract. The representative transferred the customer to a tech representative to further assistance."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"This is here at Tel accounts. How may I help you today? Hi. I just received my modem today, Mhmm. and I think I haven't paid the that I think the service the net service. So I don't think my Internet is working. So I want to type in everything. Oh, sure. Sure.","start_word":0,"end_word":52,"sentiment":"neutral","sentiment_score":-0.06726499646902084},{"text":"I would love to help you today.","start_word":53,"end_word":59,"sentiment":"positive","sentiment_score":0.5584287643432617},{"text":"Let me just pull out your account here. May I have your full name, please? Viet Vuong Nguyen. Viet Vuong Nguyen. 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So your July is for free. You don't have any invoice this month. Your first in yeah. Your first invoice will be next month. Alright? And then, yeah, to get you connected to the Internet service or to help you out since you're at home. Right? Yep. Okay. I'll transfer you to one of our tech reps so they can help you to get Okay. connected using the free router. Okay? Because your Alright. services is live, operational, and usable. Be Okay. on the line. Alright. Okay? Alright.","start_word":115,"end_word":279,"sentiment":"neutral","sentiment_score":0.10292958468198776},{"text":"Thank Thank you.","start_word":280,"end_word":282,"sentiment":"positive","sentiment_score":0.3604864776134491},{"text":"you. I'm transferring the","start_word":283,"end_word":286,"sentiment":"neutral","sentiment_score":0.11652030050754549}],"average":{"sentiment":"neutral","sentiment_score":0.12490675592996987}}}}