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Good morning. This is Maureen from Ertow tech support. How can I assist you today, ma'am? Okay.\n\nYeah. May I know your full name, please, for me to check your account? Mhmm. Mhmm. Okay.\n\nYeah. Have you received your router? Adi? Okay. Can we try to connect the router?\n\nPlease plug the router into the NTT box, the block box on your wall. Can you see that one mounted on your wall? Do the MDD box? Can you see, like, a block box mounted in your wall? Is it a small box or a big one?\n\nMhmm. Does it has an available port below it that you can connect. Available port. Mhmm. K.\n\nIs there other box there mounted that has available ports? Okay. Is it okay if I request a picture of it via email for me to check the boxes? Mhmm. I'm going to send you an email shortly and just reply to that email with the picture.\n\nIs your email vietviewluen20@gmail.com? Okay. There you go. I send you the email. Yeah.\n\nJust reply with the pictures. Yeah. So I'll end this call now, and I'll just wait for the picture then review it, then I'll get back to you. Is that okay? Okay then.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.26962798833847046},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.5729892551898956},{"text":"This is Maureen from Ertow tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.4889454926763262},{"text":"How can I assist you today, ma'am?","start":5.3599997,"end":7.06,"sentiment":"positive","sentiment_score":0.5394910786833081},{"text":"Okay.","start":12.0,"end":12.24,"sentiment":"neutral","sentiment_score":0.0882103219628334}],"sentiment":"positive","sentiment_score":0.4834929344554742,"num_words":18,"start":1.12,"end":12.24},{"sentences":[{"text":"Yeah.","start":12.24,"end":12.4,"sentiment":"neutral","sentiment_score":0.08375329524278641},{"text":"May I know your full name, please, for me to check your 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I want to activate my Wi Fi. My full name is Viet Vuong Nguyen. My diaper? You need my diaper? Right? Yep. Let me see. So I have to connect it to the what what is the thing I need to connect to that one too again? I did see it, but I don't know where to plug it in. Wait. Hold on. I thought it was a small one. It's fully been connected to sort of thing. It don't have any available. I'm afraid there's no it's all fully connected. Yeah. I don't it don't have any other things any other space that I can plug this one in. Sure. Sure. Yep. I can do that. Okay. Cool. Yep. That that is the one. Alright. Oh, yep. Let's see it. So I choose to reply to this one with the email. Right? Okay. Okay. Cool. Alright. Thank you. 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I want to activate my Wi Fi. My full name is Viet Vuong Nguyen. My diaper? You need my diaper?\n\nRight? Yep. Let me see. So I have to connect it to the what what is the thing I need to connect to that one too again? I did see it, but I don't know where to plug it in.\n\nWait. Hold on. I thought it was a small one. It's fully been connected to sort of thing. It don't have any available.\n\nI'm afraid there's no it's all fully connected. Yeah. I don't it don't have any other things any other space that I can plug this one in. Sure. Sure.\n\nYep. I can do that. Okay. Cool. Yep.\n\nThat that is the one. Alright. Oh, yep. Let's see it. So I choose to reply to this one with the email.\n\nRight? Okay. Okay. Cool. Alright.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.5132752656936646},{"text":"I want to activate my Wi Fi.","start":6.96,"end":9.7,"sentiment":"neutral","sentiment_score":0.10183045321277209},{"text":"My full name is Viet Vuong Nguyen.","start":15.755,"end":17.775,"sentiment":"neutral","sentiment_score":0.075369978589671},{"text":"My diaper?","start":23.435001,"end":24.175,"sentiment":"neutral","sentiment_score":-0.014393176883459091},{"text":"You need my diaper?","start":24.235,"end":25.195,"sentiment":"neutral","sentiment_score":-0.002513865940272808}],"sentiment":"neutral","sentiment_score":0.08165887956108366,"num_words":21,"start":5.3599997,"end":25.195},{"sentences":[{"text":"Right?","start":25.195,"end":25.695,"sentiment":"neutral","sentiment_score":0.008745572529733181},{"text":"Yep.","start":29.675,"end":30.175,"sentiment":"neutral","sentiment_score":0.030819056555628777},{"text":"Let me 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you.","start":254.59499,"end":255.415,"sentiment":"neutral","sentiment_score":0.31494155526161194},{"text":"Bye.","start":255.47499,"end":255.97499,"sentiment":"neutral","sentiment_score":-0.09533647447824478}],"sentiment":"neutral","sentiment_score":0.17818221201499304,"num_words":3,"start":254.59499,"end":255.97499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ertow tech support.\n\nChannel 1: Hi.\n\nChannel 0: How can I assist you today, ma'am?\n\nChannel 1: I want to activate my Wi Fi.\n\nChannel 0: Okay. Yeah. May I know your full name, please, for me to check your account?\n\nChannel 1: My full name is Viet Vuong Nguyen.\n\nChannel 0: Mhmm.\n\nChannel 1: My diaper?\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: You need\n\nChannel 0: Yeah.\n\nChannel 1: my diaper? Right?\n\nChannel 0: Have you received your router?\n\nChannel 1: Yep.\n\nChannel 0: Adi? Okay. Can we try to connect the router? Please plug the router into the NTT box, the block box on your wall. Can you see that one mounted on your wall?\n\nChannel 1: Let me see. So I have to connect it to the what what is the thing I need to connect to that one too again?\n\nChannel 0: Do the MDD box? Can you see, like, a block box mounted in your wall?\n\nChannel 1: I did see it, but I don't know where to plug it in. Wait. Hold on.\n\nChannel 0: Is it a small box or a big one?\n\nChannel 1: I thought it was a small one.\n\nChannel 0: Mhmm. Does it has an available port below it that you can\n\nChannel 1: It's fully\n\nChannel 0: connect.\n\nChannel 1: been connected to sort of thing. It don't have any available.\n\nChannel 0: Available port. Mhmm. K. Is there other box there mounted that has available ports?\n\nChannel 1: I'm afraid there's no it's all fully connected. Yeah. I don't it don't have any other things any other space that I can plug this one in.\n\nChannel 0: Okay. Is it okay if I request a picture of it via email for me to check\n\nChannel 1: Sure. Sure. Yep. I can do\n\nChannel 0: the boxes? Mhmm. I'm going to send\n\nChannel 1: that.\n\nChannel 0: you an email shortly and just reply to that email with the picture.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Is your email vietviewluen20@gmail.com?\n\nChannel 1: Yep. That that\n\nChannel 0: Okay.\n\nChannel 1: is the one.\n\nChannel 0: There you go. I send you the email.\n\nChannel 1: Alright. Oh, yep. Let's see it. So I choose to reply to this one with the email. Right?\n\nChannel 0: Yeah. Just reply with the pictures.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So I'll end this call now, and I'll just wait for the picture then review it, then I'll get back to you. Is that okay?\n\nChannel 1: Okay. Cool.\n\nChannel 0: Okay then. Thank you.\n\nChannel 1: Alright.\n\nChannel 0: Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.26962798833847046},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.5729892551898956},{"text":"This is Maureen from Ertow tech support.","start":2.24,"end":4.66,"sentiment":"positive","sentiment_score":0.4889454926763262}],"sentiment":"positive","sentiment_score":0.4838224947452545,"channel":0,"num_words":10,"start":1.12,"end":4.66},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.8599997,"sentiment":"positive","sentiment_score":0.5132752656936646}],"sentiment":"positive","sentiment_score":0.5132752656936646,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"How can I assist you today, 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customer named Connie called Er neither tech support to activate her Wi Fi router. The representative, Maureen, asked for Connie's name and checked her account to activate the router. She asked for a picture of the router and requested Connie's email to send a reply. The call ended with the representative saying she would review the picture and get back to Connie."},"intents":{"segments":[{"text":"I want to activate my Wi Fi. Okay.","start_word":18,"end_word":25,"intents":[{"intent":"Assist with wi fi activation","confidence_score":0.160865}]},{"text":"May I know your full name, please, for me to check your account?","start_word":27,"end_word":39,"intents":[{"intent":"Check account information","confidence_score":0.21884349}]},{"text":"Please plug the router into the NTT box, the block box on your wall.","start_word":73,"end_word":86,"intents":[{"intent":"Connect router to mdd box","confidence_score":0.15561838}]},{"text":"Is it okay if I request a picture of it via email for me to check Sure.","start_word":236,"end_word":252,"intents":[{"intent":"Request picture","confidence_score":0.6728243}]},{"text":"I'm going to send that. you an email shortly and just reply to that email with the picture. Okay. Cool.","start_word":261,"end_word":280,"intents":[{"intent":"Send email","confidence_score":0.8125359},{"intent":"Receive email","confidence_score":0.018613722}]},{"text":"So I'll end this call now, and I'll just wait for the picture then review it, then I'll get back to you. Is that okay? Okay.","start_word":326,"end_word":351,"intents":[{"intent":"Review picture","confidence_score":0.38203973}]},{"text":"Bye.","start_word":363,"end_word":363,"intents":[{"intent":"General information","confidence_score":6.499518e-7},{"intent":"Clarify purpose","confidence_score":0.0030302291},{"intent":"Acknowledge need","confidence_score":0.00022168811},{"intent":"State purpose","confidence_score":0.028624542}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26962798833847046},{"text":"Good morning. This is Maureen from Ertow tech support. How Hi. can I assist you today, ma'am?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5152342915534973},{"text":"I want to activate my Wi Fi. Okay. Yeah. May I know your full name, please, for me to check your account? My full name is Viet Vuong Nguyen. Mhmm. My diaper? Mhmm. Okay. You need Yeah. my diaper? Right? Have you received your router? Yep. Adi? Okay. Can we try to connect the router? Please plug the router into the NTT box, the block box on your wall. Can you see that one mounted on your wall? Let me see. So I have to connect it to the what what is the thing I need to connect to that one too again? Do the MDD box? Can you see, like, a block box mounted in your wall? I did see it, but I don't know where to plug it in. Wait. Hold on. Is it a small box or a big one? I thought it was a small one. Mhmm. Does it has an available port below it that you can It's fully connect. been connected to sort of thing.","start_word":18,"end_word":188,"sentiment":"neutral","sentiment_score":-0.02030782587826252},{"text":"It don't have any available.","start_word":189,"end_word":193,"sentiment":"negative","sentiment_score":-0.3400139808654785},{"text":"Available port. Mhmm. K. Is there other box there mounted that has available ports? I'm afraid there's no it's all fully connected. Yeah. I don't it don't have any other things any other space that I can plug this one in. Okay. Is it okay if I request a picture of it via email for me to check Sure. Sure. Yep. I can do the boxes? Mhmm. I'm going to send that. you an email shortly and just reply to that email with the picture. Okay. Cool. Is your email vietviewluen20@gmail.com? Yep. That that Okay. is the one. There you go. I send you the email. Alright. Oh, yep. Let's see it. So I choose to reply to this one with the email. Right? Yeah. 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