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So current balance is yeah. $195 and 0.0 2¢. Are you gonna pay with them? Hold on. Okay. Hold on. We actually have here a saved card on file. Do we process it using this card, or you have a new card? Let me just check here. One moment. For security purposes, can you verify the last four digits that should be added on the card, please? Thanks. Mhmm. No. It's not. Do you have other card that yes. It's currently one 6189. And do we process the balance? Sure. Sure. Sure. Sure. Thank you so much, Elise. Thank you so much. Let me try. Okay? One moment. Let me just discuss your current outstanding balance. So Before I process the payment, Elise one moment. Let me just discuss your remaining balance so that I mean, before processing for your reference as well, but you will also receive a repayment receipt. Yeah. So no. I haven't processed yet, but, again, this is for your August invoice, your September invoice, and the July express postage for 30 dollars, which give us a total of, a $195 and cents. So please stay on the line as I process the one for you. Okay? Thank you. I'm down to the last invoice. One second, please. Yep. Thank you. Alright. Thank you so much for your patience, Elise. I've already processed the three current pending invoice on your account. You should not be seeing any outstanding balance, and I'll also check-in on your account and there's no outstanding balance. We really appreciate you, Elise, for settling the payment, and we thank you for staying with us too. Thank you so much. Anything else I need I mean yeah. Yeah. There's none. Yeah. There's no outstanding balance. You don't owe us any, yeah, any amount. Thank you so much. Have a great day. 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My name is Mary. May I have your name, please? Yes. That'll be possible, and I'll be more than happy of assistance.\n\nOne second, please. So Okay. So current balance is yeah. $195 and 0.0 2¢. Are you gonna pay with them?\n\nHold on. Okay. Hold on. We actually have here a saved card on file. Do we process it using this card, or you have a new card?\n\nLet me just check here. One moment. For security purposes, can you verify the last four digits that should be added on the card, please? Thanks. Mhmm.\n\nNo. It's not. Do you have other card that yes. It's currently one 6189. And do we process the balance?\n\nSure. Sure. Sure. Sure. Thank you so much, Elise.\n\nThank you so much. Let me try. Okay? One moment. Let me just discuss your current outstanding balance.\n\nSo Before I process the payment, Elise one moment. Let me just discuss your remaining balance so that I mean, before processing for your reference as well, but you will also receive a repayment receipt. Yeah. So no. I haven't processed yet, but, again, this is for your August invoice, your September invoice, and the July express postage for 30 dollars, which give us a total of, a $195 and cents.\n\nSo please stay on the line as I process the one for you. Okay? Thank you. I'm down to the last invoice. One second, please.\n\nYep. Thank you. Alright. Thank you so much for your patience, Elise. I've already processed the three current pending invoice on your account.\n\nYou should not be seeing any outstanding balance, and I'll also check-in on your account and there's no outstanding balance. We really appreciate you, Elise, for settling the payment, and we thank you for staying with us too. Thank you so much. Anything else I need I mean yeah. Yeah.\n\nThere's none. Yeah. There's no outstanding balance. You don't owe us any, yeah, any amount. Thank you so much.\n\nHave a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ergo.","start":2.96,"end":4.24,"sentiment":"positive","sentiment_score":0.6178545475006103},{"text":"My name is Mary.","start":4.24,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4855480492115021},{"text":"May I have your name, please?","start":6.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.06101800004641215},{"text":"Yes.","start":27.66,"end":28.06,"sentiment":"positive","sentiment_score":0.518765926361084},{"text":"That'll be possible, and I'll be more than happy of assistance.","start":28.06,"end":30.699999,"sentiment":"positive","sentiment_score":0.7757589437744834}],"sentiment":"positive","sentiment_score":0.535173601574368,"num_words":27,"start":2.96,"end":30.699999},{"sentences":[{"text":"One second, please.","start":30.699999,"end":31.759998,"sentiment":"neutral","sentiment_score":0.11449216802914937},{"text":"So 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please?","start":92.729996,"end":97.71,"sentiment":"neutral","sentiment_score":0.012659571547475126},{"text":"Thanks.","start":103.615005,"end":104.115005,"sentiment":"neutral","sentiment_score":0.0029028840363025665},{"text":"Mhmm.","start":106.495,"end":106.995,"sentiment":"neutral","sentiment_score":-0.05840810388326645}],"sentiment":"neutral","sentiment_score":0.005956062460663142,"num_words":27,"start":75.354996,"end":106.995},{"sentences":[{"text":"No.","start":115.61,"end":115.85,"sentiment":"neutral","sentiment_score":-0.08872079849243164},{"text":"It's not.","start":115.85,"end":116.329994,"sentiment":"neutral","sentiment_score":-0.06753016263246536},{"text":"Do you have other card that yes.","start":116.329994,"end":120.09,"sentiment":"neutral","sentiment_score":-0.02276298137647765},{"text":"It's currently one 6189.","start":120.09,"end":122.17,"sentiment":"neutral","sentiment_score":-0.007894298760220408},{"text":"And do we process the 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My name is Elise. Oh, Elise, I'm just ringing because I spoke to you last week or the week before about a payment plan. I was a payment arrangement for my bill. And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out. So I wanted to make the payment on the phone if that's possible. So $19.95, I think it was. Yep. The whole amount. Yep. Yeah. What what was the card what was the last four digits of the card? Yep. I I don't know if it was I think it was yeah. Let me just go into my hand. Two seconds. I can't remember. I've got a couple of different cards. I can't remember which one I gave you. But is it the maybe the hang on. I gotta find it. And in 3478, does it end in? Oh, is it 6 6189? Yeah. Yeah. That's it. Yep. So let me quickly transfer the money into that account to make sure that's okay. And that's done. Yep. So you should be able to process it now. Okay. No worries. Again? Okay. Yeah. So that holds amount's paid now. Yeah? 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My name is Elise. Oh, Elise, I'm just ringing because I spoke to you last week or the week before about a payment plan. I was a payment arrangement for my bill. And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out.\n\nSo I wanted to make the payment on the phone if that's possible. So $19.95, I think it was. Yep. The whole amount. Yep.\n\nYeah. What what was the card what was the last four digits of the card? Yep. I I don't know if it was I think it was yeah. Let me just go into my hand.\n\nTwo seconds. I can't remember. I've got a couple of different cards. I can't remember which one I gave you. But is it the maybe the hang on.\n\nI gotta find it. And in 3478, does it end in? Oh, is it 6 6189? Yeah. Yeah.\n\nThat's it. Yep. So let me quickly transfer the money into that account to make sure that's okay. And that's done. Yep.\n\nSo you should be able to process it now. Okay. No worries. Again? Okay.\n\nYeah. So that holds amount's paid now. Yeah? Yes. Yes.\n\nYep. Yep. Okay. Beautiful. That's okay.\n\nThank you so much. No. That's all. So I'm all up to date now. I don't I what I'm I don't owe anything at the moment.\n\nNo? Hello? Okay. Beautiful. Okay.\n\nBeautiful. Thank you. Thanks. Thanks. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.1112983375787735},{"text":"My name is Elise.","start":6.64,"end":7.54,"sentiment":"neutral","sentiment_score":0.05831736419349909},{"text":"Oh, Elise, I'm just ringing because I spoke to you last week or the week before about a payment plan.","start":8.0,"end":14.4,"sentiment":"neutral","sentiment_score":-0.04219702016562223},{"text":"I was a payment arrangement for my bill.","start":14.4,"end":17.665,"sentiment":"neutral","sentiment_score":-0.11456828843802214},{"text":"And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out.","start":18.685001,"end":23.805,"sentiment":"neutral","sentiment_score":-0.2140745234489441}],"sentiment":"neutral","sentiment_score":-0.11282175703574035,"num_words":59,"start":6.24,"end":23.805},{"sentences":[{"text":"So I wanted to make the payment on the phone if that's 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My name is Mary.\n\nChannel 1: Oh, hi. My\n\nChannel 0: May\n\nChannel 1: name\n\nChannel 0: I have\n\nChannel 1: is Elise.\n\nChannel 0: your name, please?\n\nChannel 1: Oh, Elise, I'm just ringing because I spoke to you last week or the week before about a payment plan. I was a payment arrangement for my bill. And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out. So I wanted to make the payment on the phone if that's possible.\n\nChannel 0: Yes. That'll be possible, and I'll be more than happy of assistance. One second, please.\n\nChannel 1: So\n\nChannel 0: So Okay. So current balance\n\nChannel 1: $19.95, I think it was.\n\nChannel 0: is yeah. $195 and 0.0\n\nChannel 1: Yep.\n\nChannel 0: 2¢. Are you gonna pay with\n\nChannel 1: The whole amount. Yep.\n\nChannel 0: them? Hold on. Okay. Hold on. We actually have here a saved card on file.\n\nDo we process it using this card, or\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: What\n\nChannel 0: have\n\nChannel 1: what was\n\nChannel 0: a new\n\nChannel 1: the card\n\nChannel 0: card?\n\nChannel 1: what was the last four digits\n\nChannel 0: Let\n\nChannel 1: of the\n\nChannel 0: me just check here. One moment.\n\nChannel 1: card? Yep.\n\nChannel 0: For security purposes, can you verify the last four digits that should be added on the card, please?\n\nChannel 1: I I don't know if it was I think it was yeah. Let me just go into my hand. Two seconds. I can't remember. I've got\n\nChannel 0: Thanks.\n\nChannel 1: a couple of different cards. I can't remember which one I gave you. But is it the\n\nChannel 0: Mhmm.\n\nChannel 1: maybe the hang on. I gotta find it. And in 3478, does it end in?\n\nChannel 0: No. It's not. Do you have other\n\nChannel 1: Oh,\n\nChannel 0: card\n\nChannel 1: is it\n\nChannel 0: that\n\nChannel 1: 6 6189?\n\nChannel 0: yes. It's currently one 6189. And\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: do we\n\nChannel 1: That's\n\nChannel 0: process\n\nChannel 1: it.\n\nChannel 0: the balance?\n\nChannel 1: Yep. So let me quickly transfer the money into that account to make sure\n\nChannel 0: Sure. Sure. Sure. Sure. Thank you so much, Elise.\n\nChannel 1: that's okay. And that's done. Yep. So you should be able to process it now.\n\nChannel 0: Thank you so much. Let me try. Okay? One moment.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Let me just discuss your current outstanding balance. So Before I process the payment, Elise one moment.\n\nChannel 1: Again?\n\nChannel 0: Let me just discuss your remaining balance so that I mean, before processing for your reference as well, but you will also receive a repayment receipt.\n\nChannel 1: Okay. Yeah. So that holds amount's paid now. Yeah?\n\nChannel 0: Yeah. So no. I haven't processed yet, but, again, this is for your August invoice, your September invoice, and the July express postage for 30\n\nChannel 1: Yes.\n\nChannel 0: dollars, which give us a total of, a $195 and cents. So please stay on the line as I process the one for you. Okay?\n\nChannel 1: Yes.\n\nChannel 0: Thank you. I'm down to the last invoice. One second, please.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Thank you. Alright. Thank you so much for your patience, Elise. I've already processed the three current pending invoice on your account.\n\nChannel 1: Yep.\n\nChannel 0: You should not be seeing any outstanding balance, and I'll also check-in on your account and there's no outstanding balance.\n\nChannel 1: Okay.\n\nChannel 0: We really\n\nChannel 1: Beautiful.\n\nChannel 0: appreciate you, Elise, for settling the payment, and we thank you for staying with us too.\n\nChannel 1: That's okay. Thank you so much.\n\nChannel 0: Thank you so much. Anything else I need\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: That's\n\nChannel 0: mean\n\nChannel 1: all. So I'm all up to date now. I don't I what I'm I don't owe anything at the moment. No?\n\nChannel 0: yeah. Yeah. There's none.\n\nChannel 1: Hello?\n\nChannel 0: Yeah. There's no outstanding balance. You\n\nChannel 1: Okay.\n\nChannel 0: don't owe\n\nChannel 1: Beautiful.\n\nChannel 0: us any, yeah, any amount.\n\nChannel 1: Okay. Beautiful. Thank you.\n\nChannel 0: Thank you\n\nChannel 1: Thanks.\n\nChannel 0: so\n\nChannel 1: Thanks. You too.\n\nChannel 0: much.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ergo.","start":2.96,"end":4.24,"sentiment":"positive","sentiment_score":0.6178545475006103},{"text":"My name is Mary.","start":4.24,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4855480492115021}],"sentiment":"positive","sentiment_score":0.5590516593721178,"channel":0,"num_words":9,"start":2.96,"end":5.2999997},{"sentences":[{"text":"Oh, 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day.","start":319.4016,"end":322.8766,"sentiment":"positive","sentiment_score":0.8074351400136948},{"text":"Goodbye.","start":323.36826,"end":323.86826,"sentiment":"neutral","sentiment_score":-0.07445625215768814}],"sentiment":"positive","sentiment_score":0.6310568615794182,"channel":0,"num_words":5,"start":319.4016,"end":323.86826}]},"summary":{"result":"success","short":"The customer, Elise, called Ergo to make a payment on her bill. She had a payment arrangement but didn't leave the money in the account. The agent, Mary, confirmed Elise's balance and process the payment, and she was informed that she should not be seeing any outstanding balance."},"intents":{"segments":[{"text":"I was a payment arrangement for my bill. And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out. So I wanted to make the payment on the phone if that's possible. Yes.","start_word":41,"end_word":87,"intents":[{"intent":"Make payment plan","confidence_score":0.31551754}]},{"text":"you What have what was a new the card card?","start_word":153,"end_word":162,"intents":[{"intent":"Find card information","confidence_score":0.0001487479}]},{"text":"For security purposes, can you verify the last four digits that should be added on the card, please?","start_word":180,"end_word":197,"intents":[{"intent":"Verify digits","confidence_score":0.0046454137}]},{"text":"So let me quickly transfer the money into that account to make sure Sure. Sure.","start_word":288,"end_word":302,"intents":[{"intent":"Transfer money","confidence_score":0.53615564}]},{"text":"So you should be able to process it now. Thank you so much.","start_word":316,"end_word":328,"intents":[{"intent":"Process payment","confidence_score":0.62568897}]},{"text":"Let me just discuss your current outstanding balance. So Before I process the payment, Elise one moment. Again? Let me just discuss your remaining balance so that I mean, before processing for your reference as well, but you will also receive a repayment receipt. Okay. Yeah.","start_word":338,"end_word":383,"intents":[{"intent":"Understand outstanding balance","confidence_score":0.0038780023}]},{"text":"So that holds amount's paid now. Yeah? Yeah. So no. I haven't processed yet, but, again, this is for your August invoice, your September invoice, and the July express postage for 30 Yes.","start_word":384,"end_word":416,"intents":[{"intent":"Provide payment details","confidence_score":0.012588685}]},{"text":"Anything else I need No.","start_word":529,"end_word":533,"intents":[{"intent":"End conversation","confidence_score":0.046022035}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Ergo. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5612757205963135},{"text":"Oh, hi. May My I name have is your Elise. name, please? Oh, Elise, I'm just ringing because I spoke to you last week or the week before about a payment plan. I was a payment arrangement for my bill. And I've got to leave the the because I got paid, but I didn't leave the money in the account for it to come out. So I wanted to make the payment on the phone if that's possible.","start_word":9,"end_word":86,"sentiment":"neutral","sentiment_score":-0.0757848396897316},{"text":"Yes. That'll be possible, and I'll be more than happy of assistance.","start_word":87,"end_word":98,"sentiment":"positive","sentiment_score":0.7361303567886353},{"text":"One second, please. So So Okay. So current balance $19.95, I think it was. is yeah. $195 and 0.0 Yep. 2<unk>. Are you gonna pay with The whole amount. Yep. them? Hold on. Okay. Hold on. We actually have here a saved card on file. Do we process it using this card, or Yeah. you What have what was a new the card card? what was the last four digits Let of the me just check here. One moment. card? Yep. For security purposes, can you verify the last four digits that should be added on the card, please? I I don't know if it was I think it was yeah. Let me just go into my hand. Two seconds. I can't remember. I've got Thanks. a couple of different cards. I can't remember which one I gave you. But is it the Mhmm. maybe the hang on. I gotta find it. And in 3478, does it end in? No. It's not. Do you have other Oh, card is it that 6 6189? yes. It's currently one 6189. And Yeah. Yeah. do we That's process it. the balance? Yep. So let me quickly transfer the money into that account to make sure Sure. Sure. Sure. Sure.","start_word":99,"end_word":306,"sentiment":"neutral","sentiment_score":-0.007178859319537878},{"text":"Thank you so much, Elise. that's okay. And that's done.","start_word":305,"end_word":314,"sentiment":"positive","sentiment_score":0.5434412360191345},{"text":"Yep. So you should be able to process it now.","start_word":315,"end_word":324,"sentiment":"neutral","sentiment_score":0.2493969202041626},{"text":"Thank you so much.","start_word":325,"end_word":328,"sentiment":"positive","sentiment_score":0.47846680879592896},{"text":"Let me try. Okay? One moment. Okay. No worries. Let me just discuss your current outstanding balance. So Before I process the payment, Elise one moment. Again? Let me just discuss your remaining balance so that I mean, before processing for your reference as well, but you will also receive a repayment receipt. Okay. Yeah. So that holds amount's paid now. Yeah? Yeah. So no. I haven't processed yet, but, again, this is for your August invoice, your September invoice, and the July express postage for 30 Yes. dollars, which give us a total of, a $195 and cents. So please stay on the line as I process the one for you. Okay? Yes. Thank you. I'm down to the last invoice. One second, please. Yep. Yep. Thank you. Alright. Thank you so much for your patience, Elise. I've already processed the three current pending invoice on your account. Yep. You should not be seeing any outstanding balance, and I'll also check-in on your account and there's no outstanding balance. Okay.","start_word":329,"end_word":499,"sentiment":"neutral","sentiment_score":0.03879272937774658},{"text":"We really Beautiful. appreciate you, Elise, for settling the payment, and we thank you for staying with us too.","start_word":500,"end_word":518,"sentiment":"positive","sentiment_score":0.4737869799137115},{"text":"That's okay.","start_word":519,"end_word":520,"sentiment":"neutral","sentiment_score":0.2541309893131256},{"text":"Thank you so much.","start_word":521,"end_word":524,"sentiment":"positive","sentiment_score":0.34983012080192566},{"text":"Thank you so much. Anything else I need No. I That's mean all. So I'm all up to date now. I don't I what I'm I don't owe anything at the moment. No? yeah. Yeah. There's none. Hello? Yeah. There's no outstanding balance. You Okay. don't owe Beautiful. us any, yeah, any amount. Okay. Beautiful. Thank you. Thank you Thanks. so Thanks. You too. much. Bye.","start_word":525,"end_word":590,"sentiment":"neutral","sentiment_score":-0.020109117031097412},{"text":"Have a great day. Goodbye.","start_word":591,"end_word":595,"sentiment":"positive","sentiment_score":0.663747251033783}],"average":{"sentiment":"neutral","sentiment_score":0.06483285012098709}}}}