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I'll be more than happy to check on that. Could you provide me the complete name associated on the account, please? Yes, please. Thank you so much. Just give me one moment. Okay. I already have your account pulled up, Billy. And if I may ask the reason for account cancellation or service cancellation, please? I'm sorry? So you're no longer on this current address in Philly. Okay. The... Ivan asked if you have already an active Internet with your new address because I check on your account, and you're currently with or under contract... Under twelve month contract. And, yeah, setting expectation, since this is going to be an early termination of the contract, it will cost you $120 for the early termination fee. And, also, with your current invoice so our invoice of what you sent, and we also follow the thirty day disconnection period. We can disconnect the Internet anytime, but we'll have to make sure to settle the payment for this recurring invoice. But if you don't have... Yes. But would you like to consider transferring your Internet instead to your new location? And it's already active and up and running. Right? Okay. Hold on one moment. Okay. So I'll go ahead and process an invoice for you. It's an invoice for the early termination fee and also any charges applied on your terms and services. Since there is a safe card on file, is this still active so that we can process the payment on our end? Sorry. Your mhmm. Sure. Sure. No worries. We'll go ahead and... Yes. We will. I'll go ahead and work on it right after this call. Thank you. Is there anything else I can help you with today? Yeah. Yes. But do you plan to stay in your previous address longer? Yeah. We can cancel it right away once the payment has been settled right... This afternoon. Oh, okay. Alright. I'll send you the invite, and, also, we'll get in touch with you. Thank you. Have a great day. Hold on. Hello, Billy? Are you still on the line? Sorry. Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please? Great. How about the identification number? It's written on your IDs, either your license or driver's license, your... Thank you so much. Perfect. Thank you so much. Alright. So I already have your account notated, and I'll work on your invoice. Thank you. 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My name is Mary. May I have your name, please? Hello, Billy. My name is Mary.\n\nHow are you doing today? Oh, that's so sad. Could you please provide me your... I'll be more than happy to check on that. Could you provide me the complete name associated on the account, please?\n\nYes, please. Thank you so much. Just give me one moment. Okay. I already have your account pulled up, Billy.\n\nAnd if I may ask the reason for account cancellation or service cancellation, please? I'm sorry? So you're no longer on this current address in Philly. Okay. The...\n\nIvan asked if you have already an active Internet with your new address because I check on your account, and you're currently with or under contract... Under twelve month contract. And, yeah, setting expectation, since this is going to be an early termination of the contract, it will cost you $120 for the early termination fee. And, also, with your current invoice so our invoice of what you sent, and we also follow the thirty day disconnection period. We can disconnect the Internet anytime, but we'll have to make sure to settle the payment for this recurring invoice.\n\nBut if you don't have... Yes. But would you like to consider transferring your Internet instead to your new location? And it's already active and up and running. Right?\n\nOkay. Hold on one moment. Okay. So I'll go ahead and process an invoice for you. It's an invoice for the early termination fee and also any charges applied on your terms and services.\n\nSince there is a safe card on file, is this still active so that we can process the payment on our end? Sorry. Your mhmm. Sure. Sure.\n\nNo worries. We'll go ahead and... Yes. We will. I'll go ahead and work on it right after this call.\n\nThank you. Is there anything else I can help you with today? Yeah. Yes. But do you plan to stay in your previous address longer?\n\nYeah. We can cancel it right away once the payment has been settled right... This afternoon. Oh, okay. Alright.\n\nI'll send you the invite, and, also, we'll get in touch with you. Thank you. Have a great day. Hold on. Hello, Billy?\n\nAre you still on the line? Sorry. Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please? Great.\n\nHow about the identification number? It's written on your IDs, either your license or driver's license, your... Thank you so much. Perfect. Thank you so much.\n\nAlright. So I already have your account notated, and I'll work on your invoice. Thank you. Have a great day.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.24,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5480621814727783},{"text":"My name is Mary.","start":3.6799998,"end":4.56,"sentiment":"positive","sentiment_score":0.44623760133981705},{"text":"May I have your name, please?","start":4.56,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.2831425617138545},{"text":"Hello, Billy.","start":8.08,"end":9.12,"sentiment":"neutral","sentiment_score":0.11574321240186691},{"text":"My name is Mary.","start":9.12,"end":9.92,"sentiment":"neutral","sentiment_score":0.13500274159014225}],"sentiment":"neutral","sentiment_score":0.333124479722409,"num_words":21,"start":2.24,"end":9.92},{"sentences":[{"text":"How are you doing today?","start":9.92,"end":11.139999,"sentiment":"neutral","sentiment_score":0.25779391825199127},{"text":"Oh, that's so sad.","start":16.145,"end":17.265,"sentiment":"negative","sentiment_score":-0.49718016386032104},{"text":"Could you please provide me your...","start":17.265,"end":19.265,"sentiment":"neutral","sentiment_score":-0.14100892965992293},{"text":"I'll be more than happy to check on that.","start":19.265,"end":21.185001,"sentiment":"neutral","sentiment_score":0.2720698101652993},{"text":"Could you provide me the complete name associated on the account, please?","start":21.185001,"end":24.805,"sentiment":"neutral","sentiment_score":-0.0008879549180467924}],"sentiment":"neutral","sentiment_score":0.024782449731396303,"num_words":36,"start":9.92,"end":24.805},{"sentences":[{"text":"Yes, please.","start":27.71,"end":28.529999,"sentiment":"neutral","sentiment_score":0.05024165101349354},{"text":"Thank you so much.","start":32.03,"end":32.91,"sentiment":"positive","sentiment_score":0.45194339007139206},{"text":"Just give me one moment.","start":32.91,"end":34.129997,"sentiment":"neutral","sentiment_score":0.21873756647109985},{"text":"Okay.","start":56.37,"end":56.87,"sentiment":"neutral","sentiment_score":0.03293607383966446},{"text":"I already have your account pulled up, Billy.","start":58.61,"end":61.27,"sentiment":"neutral","sentiment_score":0.0314552141353488}],"sentiment":"neutral","sentiment_score":0.16432612407952546,"num_words":20,"start":27.71,"end":61.27},{"sentences":[{"text":"And if I may ask the reason for account cancellation or service cancellation, please?","start":61.809998,"end":68.71,"sentiment":"neutral","sentiment_score":-0.03309391425656421},{"text":"I'm sorry?","start":72.715,"end":73.455,"sentiment":"neutral","sentiment_score":-0.14368844032287598},{"text":"So you're no longer on this current address in Philly.","start":77.915,"end":84.6,"sentiment":"neutral","sentiment_score":-0.14177685417234898},{"text":"Okay.","start":85.06,"end":85.56,"sentiment":"neutral","sentiment_score":-0.047185223549604416},{"text":"The...","start":87.380005,"end":87.86,"sentiment":"neutral","sentiment_score":-0.04915532097220421}],"sentiment":"neutral","sentiment_score":-0.08088574166010533,"num_words":28,"start":61.809998,"end":87.86},{"sentences":[{"text":"Ivan asked if you have already an active Internet with your new address because I check on your account, and you're currently with or under contract...","start":87.86,"end":99.115,"sentiment":"neutral","sentiment_score":-0.05396073053662594},{"text":"Under twelve month contract.","start":99.115,"end":100.735,"sentiment":"neutral","sentiment_score":-0.04427344724535942},{"text":"And, yeah, setting expectation, since this is going to be an early termination of the contract, it will cost you $120 for the early termination fee.","start":100.795,"end":117.979996,"sentiment":"neutral","sentiment_score":-0.09531067161319348},{"text":"And, also, with your current invoice so our invoice of what you sent, and we also follow the thirty day disconnection period.","start":117.979996,"end":132.13501,"sentiment":"neutral","sentiment_score":-0.03792905511165207},{"text":"We can disconnect the Internet anytime, but we'll have to make sure to settle the payment for this recurring invoice.","start":134.435,"end":144.44,"sentiment":"neutral","sentiment_score":-0.11889449637383223}],"sentiment":"neutral","sentiment_score":-0.07418856515111971,"num_words":98,"start":87.86,"end":144.44},{"sentences":[{"text":"But if you don't have...","start":144.90001,"end":146.68001,"sentiment":"neutral","sentiment_score":-0.05041895657777786},{"text":"Yes.","start":152.685,"end":153.165,"sentiment":"neutral","sentiment_score":-0.004148656502366066},{"text":"But would you like to consider transferring your Internet instead to your new location?","start":153.165,"end":157.905,"sentiment":"neutral","sentiment_score":-0.03555844271821635},{"text":"And it's already active and up and running.","start":161.885,"end":164.36499,"sentiment":"neutral","sentiment_score":0.052117048762738705},{"text":"Right?","start":164.36499,"end":164.86499,"sentiment":"neutral","sentiment_score":0.011296839453279972}],"sentiment":"neutral","sentiment_score":-0.011235462341072231,"num_words":29,"start":144.90001,"end":164.86499},{"sentences":[{"text":"Okay.","start":171.87001,"end":172.37001,"sentiment":"neutral","sentiment_score":0.016409019008278847},{"text":"Hold on one moment.","start":182.71501,"end":184.095,"sentiment":"neutral","sentiment_score":0.014738644938915968},{"text":"Okay.","start":196.71,"end":197.11,"sentiment":"neutral","sentiment_score":0.03196156024932861},{"text":"So I'll go ahead and process an invoice for you.","start":197.11,"end":201.13,"sentiment":"neutral","sentiment_score":0.049602369964122775},{"text":"It's an invoice for the early termination fee and also any charges applied on your terms and services.","start":201.67,"end":209.53,"sentiment":"neutral","sentiment_score":0.0034486610028478834}],"sentiment":"neutral","sentiment_score":0.01957131637369885,"num_words":34,"start":171.87001,"end":209.53},{"sentences":[{"text":"Since there is a safe card on file, is this still active so that we can process the payment on our end?","start":210.765,"end":216.305,"sentiment":"neutral","sentiment_score":0.14516911638731306},{"text":"Sorry.","start":221.165,"end":221.64499,"sentiment":"neutral","sentiment_score":-0.2024312913417816},{"text":"Your 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call.","start":234.515,"end":237.655,"sentiment":"neutral","sentiment_score":0.08646643703634088}],"sentiment":"neutral","sentiment_score":0.08082898072898388,"num_words":20,"start":230.15,"end":237.655},{"sentences":[{"text":"Thank you.","start":240.675,"end":241.495,"sentiment":"positive","sentiment_score":0.3809039145708084},{"text":"Is there anything else I can help you with today?","start":242.035,"end":244.135,"sentiment":"neutral","sentiment_score":0.11109820008277893},{"text":"Yeah.","start":251.62,"end":252.12,"sentiment":"neutral","sentiment_score":-0.07357290387153625},{"text":"Yes.","start":255.3,"end":255.8,"sentiment":"neutral","sentiment_score":-0.018534310162067413},{"text":"But do you plan to stay in your previous address longer?","start":255.86,"end":259.16,"sentiment":"neutral","sentiment_score":-0.041662704876878044}],"sentiment":"neutral","sentiment_score":0.05289571449160576,"num_words":25,"start":240.675,"end":259.16},{"sentences":[{"text":"Yeah.","start":264.225,"end":264.465,"sentiment":"neutral","sentiment_score":-0.08751031011343002},{"text":"We can cancel it right away once the payment has been settled right...","start":264.465,"end":268.14502,"sentiment":"neutral","sentiment_score":-0.14857862746486297},{"text":"This afternoon.","start":268.14502,"end":268.965,"sentiment":"neutral","sentiment_score":-0.014885090291500092},{"text":"Oh, okay.","start":271.745,"end":272.48502,"sentiment":"neutral","sentiment_score":0.09414105489850044},{"text":"Alright.","start":272.86502,"end":273.36502,"sentiment":"neutral","sentiment_score":0.1187501773238182}],"sentiment":"neutral","sentiment_score":-0.0916721242430963,"num_words":19,"start":264.225,"end":273.36502},{"sentences":[{"text":"I'll send you the invite, and, also, we'll get in touch with you.","start":275.00998,"end":279.27,"sentiment":"neutral","sentiment_score":0.12173313189011353},{"text":"Thank you.","start":281.16998,"end":281.81,"sentiment":"positive","sentiment_score":0.3669181615114212},{"text":"Have a great day.","start":281.81,"end":282.87,"sentiment":"positive","sentiment_score":0.4449698403477669},{"text":"Hold on.","start":284.44998,"end":285.43,"sentiment":"neutral","sentiment_score":0.031879326328635216},{"text":"Hello, Billy?","start":286.12997,"end":287.16998,"sentiment":"neutral","sentiment_score":0.02569388784468174}],"sentiment":"neutral","sentiment_score":0.1831040359709574,"num_words":23,"start":275.00998,"end":287.16998},{"sentences":[{"text":"Are you still on the line?","start":287.16998,"end":288.375,"sentiment":"neutral","sentiment_score":0.012373680404076973},{"text":"Sorry.","start":289.415,"end":289.915,"sentiment":"neutral","sentiment_score":-0.015725530683994293},{"text":"Earlier, I'm just talking about your addresses, you know, just part of the call.","start":290.295,"end":296.055,"sentiment":"neutral","sentiment_score":-0.0005298653351409095},{"text":"But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please?","start":296.055,"end":304.97,"sentiment":"neutral","sentiment_score":0.006111988797783852},{"text":"Great.","start":308.79,"end":309.11,"sentiment":"neutral","sentiment_score":0.18476516008377075}],"sentiment":"neutral","sentiment_score":0.008224485539055118,"num_words":48,"start":287.16998,"end":309.11},{"sentences":[{"text":"How about the identification number?","start":309.11,"end":310.97,"sentiment":"neutral","sentiment_score":0.10292929708957672},{"text":"It's written on your IDs, either your license or driver's license, your...","start":311.27,"end":317.805,"sentiment":"neutral","sentiment_score":0.03563087348205348},{"text":"Thank you so much.","start":319.54498,"end":320.685,"sentiment":"neutral","sentiment_score":0.32833579182624817},{"text":"Perfect.","start":333.73,"end":334.23,"sentiment":"positive","sentiment_score":0.442829966545105},{"text":"Thank you so much.","start":334.29,"end":335.75,"sentiment":"positive","sentiment_score":0.5077948644757271}],"sentiment":"neutral","sentiment_score":0.1819065214994435,"num_words":26,"start":309.11,"end":335.75},{"sentences":[{"text":"Alright.","start":336.85,"end":337.33002,"sentiment":"neutral","sentiment_score":0.1912555992603302},{"text":"So I already have your account notated, and I'll work on your invoice.","start":337.33002,"end":342.31,"sentiment":"neutral","sentiment_score":0.16298455114548022},{"text":"Thank you.","start":344.935,"end":345.495,"sentiment":"neutral","sentiment_score":0.2653976082801819},{"text":"Have a great 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Yeah. Not bad. I was just wondering if I could cancel my Internet. The name on the account is Billy Joe Ray.. Because I've moved to houses. I don't live there anymore. Sorry? I've moved to houses. I don't live there anymore. Yeah. No. Yeah. Can can I cancel it? Yeah. How much would that cost? Oh, yeah. So if I if I pay this afternoon and then ring up again, can I cancel it? No. No. I've already got Internet. I've got Internet at at my house already. Yeah. Yeah. Yeah. Yeah. It's been... I... Well, I may have seen my grandparents, but they already had it. Yeah. Yeah. Yeah. But could I pay it faster? There's no money in... There's no money in the account, so I have to pay it this afternoon when I get paid from this job. Can you just send me an invoice, please? Yeah. Yeah. Yeah. Alright. Thank you. Alright. No. That's all. Just to cancel it. But I'll pay that this afternoon, and then... Will it get canceled straight away so the Internet would be disconnected? No. I've moved. I I don't live there no longer. I haven't lived there for a month. Yeah. Yeah. Yeah. No worries. Thank you. Alright. No worries. Thank you. Alright. Bye. Yeah. The 01/18/2003. On my on my license? Yeah. Give me two seconds. The license number, 22899525. Alright. No worries. Thank you. You too. 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Yeah. Not bad. I was just wondering if I could cancel my Internet. The name on the account is Billy Joe Ray..\n\nBecause I've moved to houses. I don't live there anymore. Sorry? I've moved to houses. I don't live there anymore.\n\nYeah. No. Yeah. Can can I cancel it? Yeah.\n\nHow much would that cost? Oh, yeah. So if I if I pay this afternoon and then ring up again, can I cancel it? No. No.\n\nI've already got Internet. I've got Internet at at my house already. Yeah. Yeah. Yeah.\n\nYeah. It's been... I... Well, I may have seen my grandparents, but they already had it. Yeah.\n\nYeah. Yeah. But could I pay it faster? There's no money in... There's no money in the account, so I have to pay it this afternoon when I get paid from this job.\n\nCan you just send me an invoice, please? Yeah. Yeah. Yeah. Alright.\n\nThank you. Alright. No. That's all. Just to cancel it.\n\nBut I'll pay that this afternoon, and then... Will it get canceled straight away so the Internet would be disconnected? No. I've moved. I I don't live there no longer.\n\nI haven't lived there for a month. Yeah. Yeah. Yeah. No worries.\n\nThank you. Alright. No worries. Thank you. Alright.\n\nBye. Yeah. The 01/18/2003. On my on my license? Yeah.\n\nGive me two seconds. The license number, 22899525. Alright. No worries. Thank you.\n\nYou too. 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My name is Mary. May I have your name, please?\n\nChannel 1: Billy?\n\nChannel 0: Hello, Billy. My name is Mary. How are you doing today?\n\nChannel 1: Yeah. Not bad. I was just wondering if I could cancel my Internet.\n\nChannel 0: Oh, that's so sad. Could you please provide me your... I'll be more than happy to check on that. Could you provide me the complete name associated on the account, please?\n\nChannel 1: The name on the account\n\nChannel 0: Yes, please.\n\nChannel 1: is Billy Joe Ray..\n\nChannel 0: Thank you so much. Just give me one moment. Okay. I already have your account pulled up, Billy. And if I may ask the reason for account cancellation or service cancellation, please?\n\nChannel 1: Because I've moved to houses. I don't live there anymore.\n\nChannel 0: I'm sorry?\n\nChannel 1: Sorry? I've moved to houses. I don't live there anymore.\n\nChannel 0: So you're no longer on this current address\n\nChannel 1: Yeah.\n\nChannel 0: in\n\nChannel 1: No.\n\nChannel 0: Philly. Okay. The... Ivan asked if you have already an active Internet with your new address because I check on your account, and you're currently with or under contract... Under twelve month contract.\n\nAnd,\n\nChannel 1: Yeah. Can can I cancel it?\n\nChannel 0: yeah, setting expectation, since this is going to be an early termination\n\nChannel 1: Yeah. How much would\n\nChannel 0: of\n\nChannel 1: that\n\nChannel 0: the\n\nChannel 1: cost?\n\nChannel 0: contract, it will cost you $120 for the early termination fee. And, also, with your current invoice so our invoice of what you sent, and we also follow the thirty day disconnection period. We can disconnect the Internet anytime, but we'll have to make sure to settle the payment for this recurring invoice. But if\n\nChannel 1: Oh, yeah.\n\nChannel 0: you\n\nChannel 1: So\n\nChannel 0: don't have...\n\nChannel 1: if I if I pay this afternoon and then ring up again, can I cancel it?\n\nChannel 0: Yes. But would you like to consider transferring your Internet instead\n\nChannel 1: No.\n\nChannel 0: to your\n\nChannel 1: No.\n\nChannel 0: new\n\nChannel 1: I've\n\nChannel 0: location?\n\nChannel 1: already got Internet. I've got Internet at at my house already.\n\nChannel 0: And it's already active and up and\n\nChannel 1: Yeah.\n\nChannel 0: running.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: Yeah. Yeah. It's been... I... Well, I may have seen my grandparents, but they already had it.\n\nChannel 0: Okay. Hold on one moment. Okay. So I'll go ahead and process an invoice for you. It's\n\nChannel 1: Yeah.\n\nChannel 0: an invoice for the early termination fee and also any charges applied on your terms and services.\n\nChannel 1: Yeah.\n\nChannel 0: Since there is a safe card on file, is this still active so that we can process the payment on our end?\n\nChannel 1: Yeah. But could I pay it faster? There's\n\nChannel 0: Sorry.\n\nChannel 1: no money\n\nChannel 0: Your\n\nChannel 1: in... There's no money in the account, so I have to pay it this\n\nChannel 0: mhmm.\n\nChannel 1: afternoon when I get paid\n\nChannel 0: Sure.\n\nChannel 1: from this job.\n\nChannel 0: Sure. No worries. We'll\n\nChannel 1: Can\n\nChannel 0: go\n\nChannel 1: you\n\nChannel 0: ahead\n\nChannel 1: just send\n\nChannel 0: and...\n\nChannel 1: me an invoice, please?\n\nChannel 0: Yes. We will.\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: Yeah.\n\nChannel 0: go ahead and work on it right after this call.\n\nChannel 1: Yeah. Alright. Thank you.\n\nChannel 0: Thank you. Is there anything\n\nChannel 1: Alright.\n\nChannel 0: else I can help you with today?\n\nChannel 1: No. That's all. Just to cancel it. But I'll pay that this afternoon, and then... Will it get canceled straight away\n\nChannel 0: Yeah.\n\nChannel 1: so the Internet would be disconnected?\n\nChannel 0: Yes. But do you plan to stay in your previous address longer?\n\nChannel 1: No. I've moved. I I don't live there no longer. I haven't lived there for a month.\n\nChannel 0: Yeah. We can cancel it right away once the payment has been settled right... This\n\nChannel 1: Yeah.\n\nChannel 0: afternoon.\n\nChannel 1: Yeah. Yeah. No worries. Thank you.\n\nChannel 0: Oh, okay. Alright. I'll send you the invite, and, also, we'll get in touch with you.\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: Thank you. Have a great day.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Hold on. Hello, Billy? Are you still on the line?\n\nChannel 1: Yeah.\n\nChannel 0: Sorry. Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please?\n\nChannel 1: The 01/18/2003.\n\nChannel 0: Great. How about the identification number? It's written on your IDs, either your license\n\nChannel 1: On my\n\nChannel 0: or driver's\n\nChannel 1: on my\n\nChannel 0: license,\n\nChannel 1: license? Yeah.\n\nChannel 0: your...\n\nChannel 1: Give me two seconds.\n\nChannel 0: Thank you so much.\n\nChannel 1: The license number, 22899525.\n\nChannel 0: Perfect. Thank you so much. Alright. So I already have your account notated, and I'll work on your invoice.\n\nChannel 1: Alright. No worries. Thank you.\n\nChannel 0: Thank you. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.24,"end":3.6799998,"sentiment":"positive","sentiment_score":0.5480621814727783},{"text":"My name is Mary.","start":3.6799998,"end":4.56,"sentiment":"positive","sentiment_score":0.44623760133981705},{"text":"May I have your name, please?","start":4.56,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.2831425617138545}],"sentiment":"positive","sentiment_score":0.4149411122004191,"channel":0,"num_words":15,"start":2.24,"end":5.8599997},{"sentences":[{"text":"Billy?","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.09821835905313492}],"sentiment":"neutral","sentiment_score":0.09821835905313492,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Hello, Billy.","start":8.08,"end":9.12,"sentiment":"neutral","sentiment_score":0.11574321240186691},{"text":"My name is Mary.","start":9.12,"end":9.92,"sentiment":"neutral","sentiment_score":0.13500274159014225},{"text":"How are you doing today?","start":9.92,"end":11.139999,"sentiment":"neutral","sentiment_score":0.25779391825199127}],"sentiment":"neutral","sentiment_score":0.1873151802203872,"channel":0,"num_words":11,"start":8.08,"end":11.139999},{"sentences":[{"text":"Yeah.","start":11.5199995,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.028327686712145805},{"text":"Not bad.","start":11.759999,"end":12.48,"sentiment":"neutral","sentiment_score":-0.09428855776786804},{"text":"I was just wondering if I could cancel my Internet.","start":12.48,"end":14.865,"sentiment":"neutral","sentiment_score":-0.31433719396591187}],"sentiment":"neutral","sentiment_score":-0.2584828263005385,"channel":1,"num_words":13,"start":11.5199995,"end":14.865},{"sentences":[{"text":"Oh, that's so sad.","start":16.145,"end":17.265,"sentiment":"negative","sentiment_score":-0.49718016386032104},{"text":"Could you 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The representative, Mary, asks for his name and account information before explaining the charges for canceling service and setting an early termination fee. Mary also confirms the customer's identity and asks for payment information before ending the call."},"intents":{"segments":[{"text":"I was just wondering if I could cancel my Internet.","start_word":30,"end_word":39,"intents":[{"intent":"Cancel internet service","confidence_score":0.30990988}]},{"text":"Since there is a safe card on file, is this still active so that we can process the payment on our end? Yeah.","start_word":377,"end_word":399,"intents":[{"intent":"Process payment","confidence_score":0.6559019}]},{"text":"That's all. Just to cancel it. But I'll pay that this afternoon, and then... Will it get canceled straight away Yeah.","start_word":484,"end_word":504,"intents":[{"intent":"Cancel account","confidence_score":0.112863876}]},{"text":"I'll send you the invite, and, also, we'll get in touch with you. Alright.","start_word":566,"end_word":579,"intents":[{"intent":"Send invite","confidence_score":0.29343215}]},{"text":"Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please?","start_word":604,"end_word":643,"intents":[{"intent":"Verify identity","confidence_score":0.12352019}]},{"text":"Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please? The 01/18/2003.","start_word":604,"end_word":645,"intents":[{"intent":"Make changes on account","confidence_score":0.0009054901}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5112795829772949},{"text":"May I have your name, please? Billy? Hello, Billy. My name is Mary. How are you doing today? Yeah. Not bad. I was just wondering if I could cancel my Internet.","start_word":9,"end_word":39,"sentiment":"neutral","sentiment_score":0.025095684453845024},{"text":"Oh, that's so sad.","start_word":40,"end_word":43,"sentiment":"negative","sentiment_score":-0.496783971786499},{"text":"Could you please provide me your... I'll be more than happy to check on that. Could you provide me the complete name associated on the account, please? The name on the account Yes, please. is Billy Joe Ray..","start_word":44,"end_word":81,"sentiment":"neutral","sentiment_score":0.05393398925662041},{"text":"Thank you so much.","start_word":82,"end_word":85,"sentiment":"positive","sentiment_score":0.45476579666137695},{"text":"Just give me one moment. Okay. I already have your account pulled up, Billy. And if I may ask the reason for account cancellation or service cancellation, please? Because I've moved to houses. I don't live there anymore. I'm sorry? Sorry? I've moved to houses. I don't live there anymore. So you're no longer on this current address Yeah. in No. Philly. Okay. The... Ivan asked if you have already an active Internet with your new address because I check on your account, and you're currently with or under contract... Under twelve month contract. And, Yeah. Can can I cancel it? yeah, setting expectation, since this is going to be an early termination Yeah. How much would of that the cost? contract, it will cost you $120 for the early termination fee. And, also, with your current invoice so our invoice of what you sent, and we also follow the thirty day disconnection period. We can disconnect the Internet anytime, but we'll have to make sure to settle the payment for this recurring invoice. But if Oh, yeah. you So don't have... if I if I pay this afternoon and then ring up again, can I cancel it? Yes. But would you like to consider transferring your Internet instead No. to your No. new I've location? already got Internet. I've got Internet at at my house already. And it's already active and up and Yeah. running. Yeah. Right? Yeah. Yeah. It's been... I... Well, I may have seen my grandparents, but they already had it. Okay. Hold on one moment. Okay. So I'll go ahead and process an invoice for you. It's Yeah. an invoice for the early termination fee and also any charges applied on your terms and services. Yeah. Since there is a safe card on file, is this still active so that we can process the payment on our end? Yeah. But could I pay it faster? There's Sorry. no money Your in... There's no money in the account, so I have to pay it this mhmm. afternoon when I get paid Sure. from this job. Sure. No worries. We'll Can go you ahead just send and... me an invoice, please? Yes. We will. Yeah. I'll Yeah. go ahead and work on it right after this call. Yeah. Alright.","start_word":86,"end_word":467,"sentiment":"neutral","sentiment_score":-0.042426110837116095},{"text":"Thank you. Thank you.","start_word":468,"end_word":471,"sentiment":"positive","sentiment_score":0.3740280866622925},{"text":"Is there anything Alright. else I can help you with today? No. That's all. Just to cancel it. But I'll pay that this afternoon, and then... Will it get canceled straight away Yeah. so the Internet would be disconnected? Yes. But do you plan to stay in your previous address longer? No. I've moved. I I don't live there no longer. I haven't lived there for a month. Yeah. We can cancel it right away once the payment has been settled right... This Yeah. afternoon. Yeah. Yeah. No worries. Thank you. Oh, okay. Alright. I'll send you the invite, and, also, we'll get in touch with you. Alright. No worries. Thank you.","start_word":472,"end_word":583,"sentiment":"neutral","sentiment_score":-0.03120683878660202},{"text":"Thank you. Have a great day.","start_word":584,"end_word":589,"sentiment":"positive","sentiment_score":0.41941630840301514},{"text":"Alright. Bye. Hold on. Hello, Billy? Are you still on the line? Yeah. Sorry. Earlier, I'm just talking about your addresses, you know, just part of the call. But since we really do now make changes on your account, for your account security, could you verify the date of birth on the account, please? The 01/18/2003. Great. How about the identification number? It's written on your IDs, either your license On my or driver's on my license, license? Yeah. your... Give me two seconds. Thank you so much. The license number, 22899525.","start_word":590,"end_word":681,"sentiment":"neutral","sentiment_score":0.04275445267558098},{"text":"Perfect. Thank you so much.","start_word":682,"end_word":686,"sentiment":"positive","sentiment_score":0.4859195649623871},{"text":"Alright. So I already have your account notated, and I'll work on your invoice. Alright. No worries. Thank you. Thank you.","start_word":687,"end_word":707,"sentiment":"neutral","sentiment_score":0.1897282749414444},{"text":"Have a great day. You too. Bye.","start_word":708,"end_word":714,"sentiment":"positive","sentiment_score":0.6471151113510132}],"average":{"sentiment":"neutral","sentiment_score":0.00970045946043712}}}}