{"metadata":{"transaction_key":"deprecated","request_id":"01a0a88c-4ee7-7a72-9b0a-949c5bd92cd5","sha256":"5b39a8e96f4f054a53c26e6d25597636abe7d717a4d0db5e5ba76826cc595da4","created":"2026-09-16T04:49:24.222Z","duration":32.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":107,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":114},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Ahmed. Did you receive the email I sent you? Alright. That's it. Okay. So can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has? So this will help us, prepare an accurate quote for you. Okay? Okay. Thank you so much.","confidence":0.99902344,"words":[{"word":"hello","start":2.96,"end":3.46,"confidence":0.7531738,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.0148121053352952},{"word":"ahmed","start":3.52,"end":4.02,"confidence":0.74316406,"punctuated_word":"Ahmed.","sentiment":"neutral","sentiment_score":0.014163182117044926},{"word":"did","start":4.72,"end":4.88,"confidence":0.82714844,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.012709909118711948},{"word":"you","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009302208200097084},{"word":"receive","start":5.04,"end":5.3599997,"confidence":0.9951172,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.016082674264907837},{"word":"the","start":5.3599997,"end":5.44,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011149107478559015},{"word":"email","start":5.44,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.018622633069753647},{"word":"i","start":5.8399997,"end":6.0,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014068806543946266},{"word":"sent","start":6.0,"end":6.24,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.013261696323752403},{"word":"you","start":6.24,"end":6.74,"confidence":0.98999023,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.01849488914012909},{"word":"alright","start":8.72,"end":9.2,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07980912178754807},{"word":"that's","start":9.2,"end":9.599999,"confidence":0.9628906,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07400806993246078},{"word":"it","start":9.599999,"end":10.099999,"confidence":0.65393066,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05424800515174866},{"word":"okay","start":10.32,"end":10.82,"confidence":0.77075195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05056926980614662},{"word":"so","start":11.28,"end":11.78,"confidence":0.9111328,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.040347665548324585},{"word":"can","start":12.554999,"end":12.714999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04479176551103592},{"word":"you","start":12.714999,"end":13.214999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07537482678890228},{"word":"please","start":13.674999,"end":14.174999,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.07004387676715851},{"word":"indicate","start":14.235,"end":14.735,"confidence":0.8041992,"punctuated_word":"indicate","sentiment":"neutral","sentiment_score":0.06003060191869736},{"word":"to","start":14.795,"end":14.875,"confidence":0.7290039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07859371602535248},{"word":"that","start":14.875,"end":15.275,"confidence":0.98291016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08832976222038269},{"word":"email","start":15.275,"end":15.674999,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07433371990919113},{"word":"with","start":15.674999,"end":15.754999,"confidence":0.92822266,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09082114696502686},{"word":"the","start":15.754999,"end":15.914999,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07883437722921371},{"word":"details","start":15.914999,"end":16.414999,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.08770211040973663},{"word":"of","start":16.555,"end":16.715,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07831035554409027},{"word":"the","start":16.715,"end":16.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06954583525657654},{"word":"work","start":16.875,"end":17.115,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.08247248083353043},{"word":"you'd","start":17.115,"end":17.435,"confidence":1.0,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0846804827451706},{"word":"like","start":17.435,"end":17.675,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07274746894836426},{"word":"us","start":17.675,"end":17.835,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.09857895970344543},{"word":"to","start":17.835,"end":17.994999,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08271937072277069},{"word":"do","start":17.994999,"end":18.494999,"confidence":0.90478516,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.07471982389688492},{"word":"including","start":18.715,"end":19.215,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.08517518639564514},{"word":"the","start":19.275,"end":19.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.075202077627182},{"word":"service","start":19.515,"end":19.914999,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.05345869064331055},{"word":"you","start":19.914999,"end":20.074999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07617782056331635},{"word":"need","start":20.074999,"end":20.395,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.053431615233421326},{"word":"and","start":20.395,"end":20.895,"confidence":0.90771484,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07716444879770279},{"word":"how","start":20.954998,"end":21.195,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0540618970990181},{"word":"many","start":21.195,"end":21.595,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.03496437519788742},{"word":"stories","start":21.595,"end":21.994999,"confidence":0.5605469,"punctuated_word":"stories","sentiment":"neutral","sentiment_score":0.03414474427700043},{"word":"or","start":21.994999,"end":22.235,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.044316962361335754},{"word":"bedrooms","start":22.235,"end":22.715,"confidence":1.0,"punctuated_word":"bedrooms","sentiment":"neutral","sentiment_score":0.04176606982946396},{"word":"the","start":22.715,"end":22.875,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0387374572455883},{"word":"property","start":22.875,"end":23.375,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":0.054570235311985016},{"word":"has","start":23.435,"end":23.935,"confidence":0.79833984,"punctuated_word":"has?","sentiment":"neutral","sentiment_score":0.06216004118323326},{"word":"so","start":24.350937,"end":24.830936,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.20441479980945587},{"word":"this","start":24.830936,"end":25.070936,"confidence":0.98828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2819734215736389},{"word":"will","start":25.070936,"end":25.390938,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3077751100063324},{"word":"help","start":25.390938,"end":25.710938,"confidence":0.99902344,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3342408537864685},{"word":"us","start":25.710938,"end":26.110937,"confidence":0.7817383,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.2552397549152374},{"word":"prepare","start":26.510937,"end":26.830936,"confidence":1.0,"punctuated_word":"prepare","sentiment":"positive","sentiment_score":0.4080216884613037},{"word":"an","start":26.830936,"end":27.070938,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.3318427801132202},{"word":"accurate","start":27.070938,"end":27.550938,"confidence":1.0,"punctuated_word":"accurate","sentiment":"neutral","sentiment_score":0.31043344736099243},{"word":"quote","start":27.550938,"end":27.870937,"confidence":0.5722656,"punctuated_word":"quote","sentiment":"neutral","sentiment_score":0.2572583258152008},{"word":"for","start":27.870937,"end":28.030937,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3475099802017212},{"word":"you","start":28.030937,"end":28.530937,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2177615761756897},{"word":"okay","start":28.670937,"end":29.170937,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.24179723858833313},{"word":"okay","start":31.150936,"end":31.650936,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.43145519495010376},{"word":"thank","start":31.710938,"end":31.950937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7499639391899109},{"word":"you","start":31.950937,"end":32.190937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7881610989570618},{"word":"so","start":32.190937,"end":32.350937,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7701563239097595},{"word":"much","start":32.350937,"end":32.850937,"confidence":0.99853516,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.48208293318748474}],"paragraphs":{"transcript":"\nHello, Ahmed. Did you receive the email I sent you? Alright. That's it. Okay.\n\nSo can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has? So this will help us, prepare an accurate quote for you. Okay? Okay. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello, Ahmed.","start":2.96,"end":4.02,"sentiment":"neutral","sentiment_score":0.014487643726170063},{"text":"Did you receive the email I sent you?","start":4.72,"end":6.74,"sentiment":"neutral","sentiment_score":0.014211490517482162},{"text":"Alright.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.07980912178754807},{"text":"That's it.","start":9.2,"end":10.099999,"sentiment":"neutral","sentiment_score":0.06412803754210472},{"text":"Okay.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.05056926980614662}],"sentiment":"neutral","sentiment_score":0.028664405590721538,"num_words":14,"start":2.96,"end":10.82},{"sentences":[{"text":"So can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has?","start":11.28,"end":23.935,"sentiment":"neutral","sentiment_score":0.06722151420333168},{"text":"So this will help us, prepare an accurate quote for you.","start":24.350937,"end":28.530937,"sentiment":"neutral","sentiment_score":0.2960428852926601},{"text":"Okay?","start":28.670937,"end":29.170937,"sentiment":"neutral","sentiment_score":0.24179723858833313},{"text":"Okay.","start":31.150936,"end":31.650936,"sentiment":"positive","sentiment_score":0.43145519495010376},{"text":"Thank you so much.","start":31.710938,"end":32.850937,"sentiment":"positive","sentiment_score":0.6975910738110542}],"sentiment":"neutral","sentiment_score":0.17876796871423722,"num_words":50,"start":11.28,"end":32.850937}]}}]},{"alternatives":[{"transcript":"Hello? Yes. I received it. I will be sending you the email shortly to request a quote. Good. I'm ready. Thank you.","confidence":0.9902344,"words":[{"word":"hello","start":1.68,"end":2.1799998,"confidence":0.9289551,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008460571058094501},{"word":"yes","start":7.3599997,"end":7.68,"confidence":0.86743164,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09946243464946748},{"word":"i","start":7.68,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10235955566167831},{"word":"received","start":7.8399997,"end":8.32,"confidence":0.9267578,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.11571533977985382},{"word":"it","start":8.32,"end":8.48,"confidence":0.9980469,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11908024549484252},{"word":"i","start":8.48,"end":8.639999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09123163670301436},{"word":"will","start":8.639999,"end":8.8,"confidence":0.9277344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10494960844516754},{"word":"be","start":8.8,"end":8.96,"confidence":0.98291016,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.037756141275167465},{"word":"sending","start":8.96,"end":9.36,"confidence":0.99902344,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.0333997905254364},{"word":"you","start":9.36,"end":9.5199995,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06505745649337769},{"word":"the","start":9.5199995,"end":9.679999,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06305380165576935},{"word":"email","start":9.679999,"end":10.0,"confidence":0.9902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.012754490599036217},{"word":"shortly","start":10.0,"end":10.5,"confidence":0.9921875,"punctuated_word":"shortly","sentiment":"neutral","sentiment_score":0.02166583761572838},{"word":"to","start":10.639999,"end":10.719999,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03630159050226211},{"word":"request","start":10.719999,"end":11.12,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.03972088545560837},{"word":"a","start":11.12,"end":11.28,"confidence":0.6791992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.054902177304029465},{"word":"quote","start":11.28,"end":11.78,"confidence":0.9550781,"punctuated_word":"quote.","sentiment":"neutral","sentiment_score":0.0501626580953598},{"word":"good","start":29.190937,"end":29.690937,"confidence":0.875,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6639113426208496},{"word":"i'm","start":29.750937,"end":29.910938,"confidence":0.9172363,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6248321533203125},{"word":"ready","start":29.910938,"end":30.310938,"confidence":0.87646484,"punctuated_word":"ready.","sentiment":"positive","sentiment_score":0.66571444272995},{"word":"thank","start":30.310938,"end":30.630938,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.784953236579895},{"word":"you","start":30.630938,"end":31.130938,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6690942049026489}],"paragraphs":{"transcript":"\nHello? Yes. I received it. I will be sending you the email shortly to request a quote. Good.\n\nI'm ready. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.008460571058094501},{"text":"Yes.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.09946243464946748},{"text":"I received it.","start":7.68,"end":8.48,"sentiment":"neutral","sentiment_score":0.11238504697879155},{"text":"I will be sending you the email shortly to request a quote.","start":8.48,"end":11.78,"sentiment":"neutral","sentiment_score":0.05091300622249643},{"text":"Good.","start":29.190937,"end":29.690937,"sentiment":"positive","sentiment_score":0.6639113426208496}],"sentiment":"neutral","sentiment_score":0.09555253132970797,"num_words":18,"start":1.68,"end":29.690937},{"sentences":[{"text":"I'm ready.","start":29.750937,"end":30.310938,"sentiment":"positive","sentiment_score":0.6452732980251312},{"text":"Thank you.","start":30.310938,"end":31.130938,"sentiment":"positive","sentiment_score":0.727023720741272}],"sentiment":"positive","sentiment_score":0.6861485093832016,"num_words":4,"start":29.750937,"end":31.130938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Ahmed. Did you receive the email I sent you?\n\nChannel 1: Yes. I received it. I will\n\nChannel 0: Alright.\n\nChannel 1: be sending\n\nChannel 0: That's\n\nChannel 1: you the\n\nChannel 0: it.\n\nChannel 1: email shortly\n\nChannel 0: Okay.\n\nChannel 1: to request a quote.\n\nChannel 0: So can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has? So this will help us, prepare an accurate quote for you. Okay?\n\nChannel 1: Good. I'm ready. Thank you.\n\nChannel 0: Okay. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.008460571058094501}],"sentiment":"neutral","sentiment_score":0.008460571058094501,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hello, Ahmed.","start":2.96,"end":4.02,"sentiment":"neutral","sentiment_score":0.014487643726170063},{"text":"Did you receive the email I sent you?","start":4.72,"end":6.74,"sentiment":"neutral","sentiment_score":0.014211490517482162}],"sentiment":"neutral","sentiment_score":0.014266721159219741,"channel":0,"num_words":10,"start":2.96,"end":6.74},{"sentences":[{"text":"Yes.","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.09946243464946748},{"text":"I received it.","start":7.68,"end":8.48,"sentiment":"neutral","sentiment_score":0.11238504697879155},{"text":"I will","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.09809062257409096}],"sentiment":"neutral","sentiment_score":0.10546647012233734,"channel":1,"num_words":6,"start":7.3599997,"end":8.8},{"sentences":[{"text":"Alright.","start":8.72,"end":9.2,"sentiment":"neutral","sentiment_score":0.07980912178754807}],"sentiment":"neutral","sentiment_score":0.07980912178754807,"channel":0,"num_words":1,"start":8.72,"end":9.2},{"sentences":[{"text":"be sending","start":8.8,"end":9.36,"sentiment":"neutral","sentiment_score":0.03557796590030193}],"sentiment":"neutral","sentiment_score":0.03557796590030193,"channel":1,"num_words":2,"start":8.8,"end":9.36},{"sentences":[{"text":"That's","start":9.2,"end":9.599999,"sentiment":"neutral","sentiment_score":0.07400806993246078}],"sentiment":"neutral","sentiment_score":0.07400806993246078,"channel":0,"num_words":1,"start":9.2,"end":9.599999},{"sentences":[{"text":"you the","start":9.36,"end":9.679999,"sentiment":"neutral","sentiment_score":0.06405562907457352}],"sentiment":"neutral","sentiment_score":0.06405562907457352,"channel":1,"num_words":2,"start":9.36,"end":9.679999},{"sentences":[{"text":"it.","start":9.599999,"end":10.099999,"sentiment":"neutral","sentiment_score":0.05424800515174866}],"sentiment":"neutral","sentiment_score":0.05424800515174866,"channel":0,"num_words":1,"start":9.599999,"end":10.099999},{"sentences":[{"text":"email shortly","start":9.679999,"end":10.5,"sentiment":"neutral","sentiment_score":0.017210164107382298}],"sentiment":"neutral","sentiment_score":0.017210164107382298,"channel":1,"num_words":2,"start":9.679999,"end":10.5},{"sentences":[{"text":"Okay.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.05056926980614662}],"sentiment":"neutral","sentiment_score":0.05056926980614662,"channel":0,"num_words":1,"start":10.32,"end":10.82},{"sentences":[{"text":"to request a quote.","start":10.639999,"end":11.78,"sentiment":"neutral","sentiment_score":0.04527182783931494}],"sentiment":"neutral","sentiment_score":0.04527182783931494,"channel":1,"num_words":4,"start":10.639999,"end":11.78},{"sentences":[{"text":"So can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has?","start":11.28,"end":23.935,"sentiment":"neutral","sentiment_score":0.06722151420333168},{"text":"So this will help us, prepare an accurate quote for you.","start":24.350937,"end":28.530937,"sentiment":"neutral","sentiment_score":0.2960428852926601},{"text":"Okay?","start":28.670937,"end":29.170937,"sentiment":"neutral","sentiment_score":0.24179723858833313}],"sentiment":"neutral","sentiment_score":0.12703508767816757,"channel":0,"num_words":45,"start":11.28,"end":29.170937},{"sentences":[{"text":"Good.","start":29.190937,"end":29.690937,"sentiment":"positive","sentiment_score":0.6639113426208496},{"text":"I'm ready.","start":29.750937,"end":30.310938,"sentiment":"positive","sentiment_score":0.6452732980251312},{"text":"Thank you.","start":30.310938,"end":31.130938,"sentiment":"positive","sentiment_score":0.727023720741272}],"sentiment":"positive","sentiment_score":0.6817010760307312,"channel":1,"num_words":5,"start":29.190937,"end":31.130938},{"sentences":[{"text":"Okay.","start":31.150936,"end":31.650936,"sentiment":"positive","sentiment_score":0.43145519495010376},{"text":"Thank you so much.","start":31.710938,"end":32.850937,"sentiment":"positive","sentiment_score":0.6975910738110542}],"sentiment":"positive","sentiment_score":0.6443638980388642,"channel":0,"num_words":5,"start":31.150936,"end":32.850937}]},"summary":{"result":"success","short":"The customer, Ahmed, receives an email from the agent and confirms that he received it. The agent requests an accurate quote for the work needed and for the number of stories or bedrooms the property has, so that they can prepare a quote. The agent confirms that they are ready to send the quote and asks Ahmed to indicate the details of the work needed."},"intents":{"segments":[{"text":"to request a So quote. can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has? So this will help us, prepare an accurate quote for you. Okay?","start_word":27,"end_word":75,"intents":[{"intent":"Request quote","confidence_score":0.22153932}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Ahmed. Did you receive the email I sent you? Yes. I received it. I will Alright. be sending That's you the it. email shortly Okay. to request a So quote. can you please indicate to that email with the details of the work you'd like us to do, including the service you need and how many stories or bedrooms the property has? So this will help us, prepare an accurate quote for you. Okay?","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.09264890849590302},{"text":"Good. I'm ready. Thank you. Okay. Thank you so much.","start_word":76,"end_word":85,"sentiment":"positive","sentiment_score":0.6629268527030945}],"average":{"sentiment":"neutral","sentiment_score":0.17769035540129008}}}}