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I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference ID number. It's 9 0 27627. Yeah. Maybe. Yeah. Probably. I'll give you VSTC number as well in case. It's 2 189 06. That's correct. That's correct. Are you asking me or are you telling me? Are you okay. Alright. That's correct. But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval. Mhmm. Mhmm. Okay. And what should I be doing right now as we speak? Because I need some sort of a shorty from you guys because we haven't done that. We haven't basically made any changes. If the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey. How come the STCs are the STCs are sitting at 86 as opposed to whatever amount? See, Sebastian, the idea of the challenge is we do not want to become a scapegoat or we or anyone in the whole conversation. We just want issue to be sorted, which is absolutely everything is clearly listed on the portal. So we are not trying to change and blame and making things ugly, unnecessary. We've been working with you for a while. We wanted to make sure that everything when you put if, you know, if they decide, if this happens, if that happens, basically, we we are sitting at the losing end. And I you know, we do not want to do hear or we do not want to know that, obviously. We wanted to make sure that when the issue has been identified, it's been basically, you know, advised to you guys that, hey. This has been done. It's your internal investigation, which has nothing to do with me, figured out what has happened when we have all the modules listed on the on the on the platform. My my my challenge is when you say that if CI decide to, you know, not to proceed or not to give or not to identify or not to do this, that becomes my problem because we have invested that money already from our pocket. Now we are trying to figure out who made a mistake and basically put a blame on them. So I do not want you to go to that route or to to that pathway. What I'm looking to do right now is, okay, here's a problem. Here's a solution. I understand that the CER is very, very busy. Bombay is very, very busy till May 1. I've completed this, and so we are. But we need to have certainty that, okay, after May 1, it's gonna be resolved, and this is the pathway that's how it's gonna be resolved. That's all I want to know. I do not want to know that if CR decide not to offer that, if CR decide of who whose mercy are we on when we've done everything right? There's something happened at your system in your end or on your end or at our end. I'm not sure. So we can identify that, but, you know, we cannot afford to take this hit. So I I just wanted to make sure that we are aligned on this. Okay. Sebastian, question to you right now. Should I claim this as BSDCs right now? And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen? Because if I claim this money right now, then basically, I'm not sure what's gonna happen next. As in do I need to worry about later or the case is gonna be closed or up? I'm not sure. So that's the reason I'm not hitting sell. So what what should I do in your eyes? Please. Yep. Yep. Mhmm. Mhmm. Great. Please. Please. And, you know, rest assured, because what I've been told previously by a colleague that the SDC, we are going to cancel this whole SDC thing, so the SDC thing, and we reapply again with the proper format. So I wasn't sure that that was done or not, but now I've received the approval. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Mhmm. Okay. Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past? Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey. Listen. You know, we've never received or we do not know what you're talking about. So at least we have a point of reference just in case. Because I believe you guys are talking to CER, not being not us. Yeah. Sure. No. That's that's that's gonna be good enough. And I'm sure that you guys gonna be on top of things of when first May kicks in. And, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive. So you'll be able to send that email to me shortly. Right? Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month. B for Victor, a for apple, I for India, b for bravo, zedforzoo,.a@lrenergy.com.au. No worries, man. Thank you so much so much, man. Thank you. Yes, man. You too. 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Sebastian. Good morning. My name is. I'm calling from LR Energy. I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference ID number.\n\nIt's 9 0 27627. Yeah. Maybe. Yeah. Probably.\n\nI'll give you VSTC number as well in case. It's 2 189 06. That's correct. That's correct. Are you asking me or are you telling me?\n\nAre you okay. Alright. That's correct. But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval. Mhmm.\n\nMhmm. Okay. And what should I be doing right now as we speak? Because I need some sort of a shorty from you guys because we haven't done that. We haven't basically made any changes.\n\nIf the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey. How come the STCs are the STCs are sitting at 86 as opposed to whatever amount? See, Sebastian, the idea of the challenge is we do not want to become a scapegoat or we or anyone in the whole conversation. We just want issue to be sorted, which is absolutely everything is clearly listed on the portal. So we are not trying to change and blame and making things ugly, unnecessary.\n\nWe've been working with you for a while. We wanted to make sure that everything when you put if, you know, if they decide, if this happens, if that happens, basically, we we are sitting at the losing end. And I you know, we do not want to do hear or we do not want to know that, obviously. We wanted to make sure that when the issue has been identified, it's been basically, you know, advised to you guys that, hey. This has been done.\n\nIt's your internal investigation, which has nothing to do with me, figured out what has happened when we have all the modules listed on the on the on the platform. My my my challenge is when you say that if CI decide to, you know, not to proceed or not to give or not to identify or not to do this, that becomes my problem because we have invested that money already from our pocket. Now we are trying to figure out who made a mistake and basically put a blame on them. So I do not want you to go to that route or to to that pathway. What I'm looking to do right now is, okay, here's a problem.\n\nHere's a solution. I understand that the CER is very, very busy. Bombay is very, very busy till May 1. I've completed this, and so we are. But we need to have certainty that, okay, after May 1, it's gonna be resolved, and this is the pathway that's how it's gonna be resolved.\n\nThat's all I want to know. I do not want to know that if CR decide not to offer that, if CR decide of who whose mercy are we on when we've done everything right? There's something happened at your system in your end or on your end or at our end. I'm not sure. So we can identify that, but, you know, we cannot afford to take this hit.\n\nSo I I just wanted to make sure that we are aligned on this. Okay. Sebastian, question to you right now. Should I claim this as BSDCs right now? And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen?\n\nBecause if I claim this money right now, then basically, I'm not sure what's gonna happen next. As in do I need to worry about later or the case is gonna be closed or up? I'm not sure. So that's the reason I'm not hitting sell. So what what should I do in your eyes?\n\nPlease. Yep. Yep. Mhmm. Mhmm.\n\nGreat. Please. Please. And, you know, rest assured, because what I've been told previously by a colleague that the SDC, we are going to cancel this whole SDC thing, so the SDC thing, and we reapply again with the proper format. So I wasn't sure that that was done or not, but now I've received the approval.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nOkay. Mhmm. Okay. Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past? Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey.\n\nListen. You know, we've never received or we do not know what you're talking about. So at least we have a point of reference just in case. Because I believe you guys are talking to CER, not being not us. Yeah.\n\nSure. No. That's that's that's gonna be good enough. And I'm sure that you guys gonna be on top of things of when first May kicks in. And, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive.\n\nSo you'll be able to send that email to me shortly. Right? Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month. B for Victor, a for apple, I for India, b for bravo, zedforzoo,.a@lrenergy.com.au. No worries, man.\n\nThank you so much so much, man. Thank you. Yes, man. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Sebastian.","start":57.210003,"end":57.93,"sentiment":"neutral","sentiment_score":0.07175450772047043},{"text":"Good morning.","start":57.93,"end":58.41,"sentiment":"neutral","sentiment_score":0.1905793622136116},{"text":"My name is.","start":58.41,"end":59.13,"sentiment":"neutral","sentiment_score":0.10238799701134364},{"text":"I'm calling from LR Energy.","start":59.13,"end":60.670002,"sentiment":"neutral","sentiment_score":0.05924601182341575},{"text":"I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference ID number.","start":61.29,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.0040778636932373045}],"sentiment":"neutral","sentiment_score":0.020964607675658897,"num_words":47,"start":57.210003,"end":72.784996},{"sentences":[{"text":"It's 9 0 27627.","start":72.784996,"end":77.604996,"sentiment":"neutral","sentiment_score":-0.0006427381886169314},{"text":"Yeah.","start":90.22,"end":90.54,"sentiment":"neutral","sentiment_score":-0.0017452472820878029},{"text":"Maybe.","start":90.54,"end":91.04,"sentiment":"neutral","sentiment_score":0.0037746429443359375},{"text":"Yeah.","start":91.26,"end":91.5,"sentiment":"neutral","sentiment_score":0.02902362123131752},{"text":"Probably.","start":91.5,"end":92.0,"sentiment":"neutral","sentiment_score":0.023746881633996964}],"sentiment":"neutral","sentiment_score":0.0065286182216368616,"num_words":8,"start":72.784996,"end":92.0},{"sentences":[{"text":"I'll give you VSTC number as well in case.","start":92.22,"end":94.86,"sentiment":"neutral","sentiment_score":0.028742070206337504},{"text":"It's 2 189 06.","start":94.86,"end":97.92,"sentiment":"neutral","sentiment_score":0.014875197550281882},{"text":"That's correct.","start":110.815,"end":111.634995,"sentiment":"neutral","sentiment_score":0.10645036771893501},{"text":"That's correct.","start":122.75,"end":123.649994,"sentiment":"neutral","sentiment_score":-0.02007913589477539},{"text":"Are you asking me or are you telling me?","start":129.835,"end":131.435,"sentiment":"neutral","sentiment_score":-0.17175361514091492}],"sentiment":"neutral","sentiment_score":-0.04057156348314423,"num_words":26,"start":92.22,"end":131.435},{"sentences":[{"text":"Are you okay.","start":131.435,"end":132.395,"sentiment":"neutral","sentiment_score":-0.18311693022648493},{"text":"Alright.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.004018464591354132},{"text":"That's correct.","start":136.795,"end":138.175,"sentiment":"neutral","sentiment_score":0.0670209676027298},{"text":"But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval.","start":144.33,"end":165.345,"sentiment":"negative","sentiment_score":-0.3585062617292771},{"text":"Mhmm.","start":223.965,"end":224.465,"sentiment":"neutral","sentiment_score":-0.09705878794193268}],"sentiment":"neutral","sentiment_score":-0.32458770828384714,"num_words":59,"start":131.435,"end":224.465},{"sentences":[{"text":"Mhmm.","start":231.47,"end":231.97,"sentiment":"neutral","sentiment_score":-0.2328929752111435},{"text":"Okay.","start":244.935,"end":245.335,"sentiment":"neutral","sentiment_score":-0.033120132982730865},{"text":"And what should I be doing right now as we speak?","start":245.335,"end":247.57501,"sentiment":"neutral","sentiment_score":-0.10507658936760643},{"text":"Because I need some sort of a shorty from you guys because we haven't done that.","start":247.57501,"end":251.91501,"sentiment":"negative","sentiment_score":-0.5214122626930475},{"text":"We haven't basically made any changes.","start":252.05501,"end":254.795,"sentiment":"negative","sentiment_score":-0.3416087180376053}],"sentiment":"negative","sentiment_score":-0.33754583150148393,"num_words":35,"start":231.47,"end":254.795},{"sentences":[{"text":"If the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey.","start":255.16,"end":264.38,"sentiment":"neutral","sentiment_score":-0.13117512833812964},{"text":"How come the STCs are the STCs are sitting at 86 as opposed to whatever amount?","start":264.44,"end":270.895,"sentiment":"neutral","sentiment_score":-0.195293421857059},{"text":"See, Sebastian, the idea of the challenge is we do not want to become a scapegoat or we or anyone in the whole conversation.","start":282.41,"end":297.405,"sentiment":"neutral","sentiment_score":-0.242933587054722},{"text":"We just want issue to be sorted, which is absolutely everything is clearly listed on the portal.","start":297.785,"end":303.72498,"sentiment":"neutral","sentiment_score":0.09535479852381874},{"text":"So we are not trying to change and blame and making things ugly, unnecessary.","start":303.785,"end":309.005,"sentiment":"negative","sentiment_score":-0.34593585452863146}],"sentiment":"neutral","sentiment_score":-0.16164041680105506,"num_words":94,"start":255.16,"end":309.005},{"sentences":[{"text":"We've been working with you for a while.","start":309.56,"end":311.5,"sentiment":"neutral","sentiment_score":-0.108952765353024},{"text":"We wanted to make sure that everything when you put if, you know, if they decide, if this happens, if that happens, basically, we we are sitting at the losing end.","start":311.56,"end":323.535,"sentiment":"neutral","sentiment_score":-0.3131045876972137},{"text":"And I you know, we do not want to do hear or we do not want to know that, obviously.","start":323.775,"end":329.775,"sentiment":"negative","sentiment_score":-0.523546276986599},{"text":"We wanted to make sure that when the issue has been identified, it's been basically, you know, advised to you guys that, hey.","start":329.775,"end":339.62,"sentiment":"neutral","sentiment_score":0.008172420055969902},{"text":"This has been done.","start":339.62,"end":340.84,"sentiment":"neutral","sentiment_score":-0.048341577872633934}],"sentiment":"neutral","sentiment_score":-0.24481616896945377,"num_words":86,"start":309.56,"end":340.84},{"sentences":[{"text":"It's your internal investigation, which has nothing to do with me, figured out what has happened when we have all the modules listed on the on the on the platform.","start":341.13998,"end":348.91998,"sentiment":"neutral","sentiment_score":-0.12572168422242005},{"text":"My my my challenge is when you say that if CI decide to, you know, not to proceed or not to give or not to identify or not to do this, that becomes my problem because we have invested that money already from our pocket.","start":349.78,"end":365.345,"sentiment":"negative","sentiment_score":-0.5299293087588416},{"text":"Now we are trying to figure out who made a mistake and basically put a blame on them.","start":365.80002,"end":369.80002,"sentiment":"negative","sentiment_score":-0.6460168361663818},{"text":"So I do not want you to go to that route or to to that pathway.","start":369.80002,"end":373.66,"sentiment":"negative","sentiment_score":-0.6187485586851835},{"text":"What I'm looking to do right now is, okay, here's a problem.","start":374.04,"end":379.08002,"sentiment":"negative","sentiment_score":-0.3486388387779395}],"sentiment":"negative","sentiment_score":-0.4407472353397815,"num_words":121,"start":341.13998,"end":379.08002},{"sentences":[{"text":"Here's a solution.","start":379.08002,"end":380.06003,"sentiment":"neutral","sentiment_score":0.07508833209673564},{"text":"I understand that the CER is very, very busy.","start":380.465,"end":383.745,"sentiment":"neutral","sentiment_score":-0.26529013944996727},{"text":"Bombay is very, very busy till May 1.","start":383.745,"end":386.245,"sentiment":"neutral","sentiment_score":-0.32109972834587097},{"text":"I've completed this, and so we are.","start":386.30502,"end":388.565,"sentiment":"neutral","sentiment_score":-0.079776759658541},{"text":"But we need to have certainty that, okay, after May 1, it's gonna be resolved, and this is the pathway that's how it's gonna be resolved.","start":388.625,"end":396.245,"sentiment":"neutral","sentiment_score":-0.07108153622203435}],"sentiment":"neutral","sentiment_score":-0.13467361028130465,"num_words":53,"start":379.08002,"end":396.245},{"sentences":[{"text":"That's all I want to know.","start":397.31998,"end":398.75998,"sentiment":"neutral","sentiment_score":0.11063024029135704},{"text":"I do not want to know that if CR decide not to offer that, if CR decide of who whose mercy are we on when we've done everything right?","start":398.75998,"end":408.75998,"sentiment":"negative","sentiment_score":-0.4811836948682522},{"text":"There's something happened at your system in your end or on your end or at our end.","start":408.75998,"end":413.63498,"sentiment":"negative","sentiment_score":-0.40651513373150544},{"text":"I'm not sure.","start":413.69498,"end":414.675,"sentiment":"negative","sentiment_score":-0.5340944727261862},{"text":"So we can identify that, but, you know, we cannot afford to take this hit.","start":415.375,"end":420.51498,"sentiment":"negative","sentiment_score":-0.5344801406065623}],"sentiment":"negative","sentiment_score":-0.4260112644306251,"num_words":70,"start":397.31998,"end":420.51498},{"sentences":[{"text":"So I I just wanted to make sure that we are aligned on this.","start":420.57498,"end":424.19498,"sentiment":"neutral","sentiment_score":-0.15059810717191016},{"text":"Okay.","start":462.49002,"end":462.81,"sentiment":"neutral","sentiment_score":0.03506946563720703},{"text":"Sebastian, question to you right now.","start":462.81,"end":464.67,"sentiment":"neutral","sentiment_score":-0.030085759858290356},{"text":"Should I claim this as BSDCs right now?","start":465.37003,"end":468.19,"sentiment":"neutral","sentiment_score":-0.050805718172341585},{"text":"And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen?","start":468.335,"end":481.535,"sentiment":"neutral","sentiment_score":-0.10350421940286954}],"sentiment":"neutral","sentiment_score":-0.09825255750463559,"num_words":65,"start":420.57498,"end":481.535},{"sentences":[{"text":"Because if I claim this money right now, then basically, I'm not sure what's gonna happen next.","start":481.535,"end":486.86002,"sentiment":"negative","sentiment_score":-0.3789011581855662},{"text":"As in do I need to worry about later or the case is gonna be closed or up?","start":486.86002,"end":491.5,"sentiment":"neutral","sentiment_score":-0.27715752604934907},{"text":"I'm not sure.","start":491.5,"end":492.14,"sentiment":"neutral","sentiment_score":-0.30910830696423847},{"text":"So that's the reason I'm not hitting sell.","start":492.14,"end":494.24,"sentiment":"negative","sentiment_score":-0.3713555671274662},{"text":"So what what should I do in your eyes?","start":494.46,"end":496.305,"sentiment":"neutral","sentiment_score":-0.12363379614220725}],"sentiment":"neutral","sentiment_score":-0.2989277960224585,"num_words":55,"start":481.535,"end":496.305},{"sentences":[{"text":"Please.","start":513.68,"end":514.18,"sentiment":"neutral","sentiment_score":0.043378233909606934},{"text":"Yep.","start":514.4,"end":514.72003,"sentiment":"neutral","sentiment_score":0.006446536630392075},{"text":"Yep.","start":514.72003,"end":515.22003,"sentiment":"neutral","sentiment_score":-0.015074998140335085},{"text":"Mhmm.","start":521.325,"end":521.825,"sentiment":"neutral","sentiment_score":-0.12568128108978271},{"text":"Mhmm.","start":522.685,"end":523.185,"sentiment":"neutral","sentiment_score":0.016337640583515167}],"sentiment":"neutral","sentiment_score":-0.014918773621320724,"num_words":5,"start":513.68,"end":523.185},{"sentences":[{"text":"Great.","start":523.885,"end":524.385,"sentiment":"positive","sentiment_score":0.5180211663246155},{"text":"Please.","start":526.045,"end":526.125,"sentiment":"neutral","sentiment_score":0.12815822660923004},{"text":"Please.","start":526.125,"end":526.625,"sentiment":"neutral","sentiment_score":-0.026453319936990734},{"text":"And, you know, rest assured, because what I've been told previously by a colleague that the SDC, we are going to cancel this whole SDC thing, so the SDC thing, and we reapply again with the proper format.","start":526.685,"end":540.62,"sentiment":"neutral","sentiment_score":-0.19357173046783396},{"text":"So I wasn't sure that that was done or not, but now I've received the approval.","start":540.62,"end":546.16,"sentiment":"neutral","sentiment_score":-0.10103498143143952}],"sentiment":"neutral","sentiment_score":-0.1465361296084889,"num_words":57,"start":523.885,"end":546.16},{"sentences":[{"text":"Yeah.","start":547.1,"end":547.6,"sentiment":"neutral","sentiment_score":-0.007217874750494957},{"text":"Yeah.","start":553.685,"end":554.085,"sentiment":"neutral","sentiment_score":-0.050469473004341125},{"text":"Yeah.","start":554.085,"end":554.585,"sentiment":"neutral","sentiment_score":-0.053392551839351654},{"text":"Yeah.","start":554.645,"end":554.895,"sentiment":"neutral","sentiment_score":-0.049070753157138824},{"text":"Yeah.","start":554.895,"end":555.395,"sentiment":"neutral","sentiment_score":-0.12270255386829376}],"sentiment":"neutral","sentiment_score":-0.056570641323924066,"num_words":5,"start":547.1,"end":555.395},{"sentences":[{"text":"Okay.","start":565.91003,"end":566.41003,"sentiment":"neutral","sentiment_score":-0.06532436609268188},{"text":"Mhmm.","start":567.91003,"end":568.41003,"sentiment":"neutral","sentiment_score":-0.014205938205122948},{"text":"Okay.","start":569.75,"end":570.15,"sentiment":"neutral","sentiment_score":-0.07151195406913757},{"text":"Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past?","start":570.15,"end":578.295,"sentiment":"positive","sentiment_score":0.338264885929323},{"text":"Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey.","start":578.535,"end":584.535,"sentiment":"neutral","sentiment_score":0.013565128584477034}],"sentiment":"neutral","sentiment_score":0.1898857506125101,"num_words":56,"start":565.91003,"end":584.535},{"sentences":[{"text":"Listen.","start":584.535,"end":585.035,"sentiment":"neutral","sentiment_score":0.009068731218576431},{"text":"You know, we've never received or we do not know what you're talking about.","start":585.175,"end":588.375,"sentiment":"neutral","sentiment_score":-0.07073531672358513},{"text":"So at least we have a point of reference just in case.","start":588.375,"end":591.49,"sentiment":"neutral","sentiment_score":0.0530921695753932},{"text":"Because I believe you guys are talking to CER, not being not us.","start":591.49,"end":595.43,"sentiment":"neutral","sentiment_score":-0.11303217938313118},{"text":"Yeah.","start":608.805,"end":609.20496,"sentiment":"neutral","sentiment_score":0.14081299304962158}],"sentiment":"neutral","sentiment_score":-0.040798170900926356,"num_words":41,"start":584.535,"end":609.20496},{"sentences":[{"text":"Sure.","start":609.20496,"end":609.605,"sentiment":"neutral","sentiment_score":0.1921897530555725},{"text":"No.","start":609.605,"end":609.845,"sentiment":"neutral","sentiment_score":0.09048500657081604},{"text":"That's that's that's gonna be good enough.","start":609.845,"end":611.925,"sentiment":"neutral","sentiment_score":0.327591529914311},{"text":"And I'm sure that you guys gonna be on top of things of when first May kicks in.","start":611.925,"end":616.565,"sentiment":"positive","sentiment_score":0.4669370154539744},{"text":"And, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive.","start":616.565,"end":623.91,"sentiment":"positive","sentiment_score":0.40399901734458077}],"sentiment":"positive","sentiment_score":0.40561475687556797,"num_words":45,"start":609.20496,"end":623.91},{"sentences":[{"text":"So you'll be able to send that email to me shortly.","start":623.91,"end":626.23,"sentiment":"positive","sentiment_score":0.40925941413099115},{"text":"Right?","start":626.23,"end":626.47,"sentiment":"neutral","sentiment_score":0.15269899368286133},{"text":"Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month.","start":626.47,"end":636.555,"sentiment":"neutral","sentiment_score":-0.09537842497229576},{"text":"B for Victor, a for apple, I for India, b for bravo, zedforzoo,.a@lrenergy.com.au.","start":654.54004,"end":669.085,"sentiment":"neutral","sentiment_score":0.02270713856873604},{"text":"No worries, man.","start":676.8869,"end":677.4469,"sentiment":"neutral","sentiment_score":0.2760002911090851}],"sentiment":"neutral","sentiment_score":0.02706131594174582,"num_words":69,"start":623.91,"end":677.4469},{"sentences":[{"text":"Thank you so much so much, man.","start":677.4469,"end":678.8069,"sentiment":"positive","sentiment_score":0.7700814349310738},{"text":"Thank you.","start":678.8069,"end":680.5069,"sentiment":"positive","sentiment_score":0.7426761090755463},{"text":"Yes, man.","start":682.2469,"end":682.8069,"sentiment":"positive","sentiment_score":0.4852558672428131},{"text":"You too.","start":682.8069,"end":683.2069,"sentiment":"positive","sentiment_score":0.3765152394771576},{"text":"Bye bye.","start":683.2069,"end":683.8669,"sentiment":"neutral","sentiment_score":0.2109987959265709}],"sentiment":"positive","sentiment_score":0.6014308045307796,"num_words":15,"start":677.4469,"end":683.8669}]}}]},{"alternatives":[{"transcript":"Thank you for calling FormBay. Please note this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would like to speak with our You've reached FormBay platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the star button at any time for a callback. Thank you for calling FormPay. This is Sebastian speaking. How can I help you? Mhmm. Yeah. Gotcha. K. Oh, this is your internal reference number? Or is this the full Yes, please. Yep. Okay. Understood. Yes. Okay. Address of 2 Kenwin Court in Ferntree Gully. Okay. Okay. I see there was an issue just with the product that was listed, how it was underclaimed. That's it. Best batteries were claimed than what was intended. Okay. So yep. I just wanted to confirm. I'm asking just to confirm that's the scenario you're calling regarding. Okay. So how can I help with this one? Mhmm. Okay. So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries. This is fine. So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs. Now as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops. This will be something that they have advised they will look to attend to after the May 1. This will not result in the STCs of your job changing. They will still be considered a system commissioned in March. So the March rates will apply to your job even if it is attended to in May. That's the May 1 change in STCs will not apply to this job. But this is something I believe something to look. Yes. It is on the team's list for something to notify the CER of on the May 1. So this can be attended to at the time that was requested by them to do so. Okay. I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened. So we will look to investigate that when available to do so. But in terms of the yep. Yes. Understood. Understood. Yes. As Yep. As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature. At this time, we do have a list of other jobs in similar situations to this one, which as requested by this year, we will look to attend to on the May 1. So everything is set up and ready to go for the May 1, which when that comes around, we will look to attend to this job in terms of claiming the remaining STCs. So these 86 that have been approved, that's all finalized. The remaining STCs with our senior team, which we will look to attend to at the May 1. So everything is set up and ready to go there. And then once that occurs Understood. So you are welcome to trade for these STCs accordingly, the 86 that have been approved thus far. This will not impact the remaining STCs in that particular aspect that is considered a separate scenario to the first 86. I will look to send you an email just to give you in writing a point of reference that, yes, we have understood that there are there is a discrepancy here. There are batteries that were not claimed, and we will look to speak to the CER for the difference. So I'll send you an email just as confirmation that that is happening. Understood. We did attempt to do so on our end by sending across an email to the CR notifying them of the issue that happened while the form was processing. It seems that just due to the circumstances outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount. So we will look to resolve this in post now by attending to it in May 1. Understood. I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference. Understood. As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved. So if you do wish to proceed with what's been approved, you are welcome to do so. I'll look to get the email out to you as soon as I can. Just to confirm, what is the best email contact for this one? Mhmm. Mhmm. K. Okay. Understood. I'll get the email out to you shortly. Thank thank you for your time. Have a great day. 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you for calling FormBay. Please note this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2.\n\nIf you're a new customer and would like to speak with our You've reached FormBay platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the star button at any time for a callback. Thank you for calling FormPay.\n\nThis is Sebastian speaking. How can I help you? Mhmm. Yeah. Gotcha.\n\nK. Oh, this is your internal reference number? Or is this the full Yes, please. Yep. Okay.\n\nUnderstood. Yes. Okay. Address of 2 Kenwin Court in Ferntree Gully. Okay.\n\nOkay. I see there was an issue just with the product that was listed, how it was underclaimed. That's it. Best batteries were claimed than what was intended. Okay.\n\nSo yep. I just wanted to confirm. I'm asking just to confirm that's the scenario you're calling regarding. Okay. So how can I help with this one?\n\nMhmm. Okay. So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries. This is fine. So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs.\n\nNow as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops. This will be something that they have advised they will look to attend to after the May 1. This will not result in the STCs of your job changing. They will still be considered a system commissioned in March. So the March rates will apply to your job even if it is attended to in May.\n\nThat's the May 1 change in STCs will not apply to this job. But this is something I believe something to look. Yes. It is on the team's list for something to notify the CER of on the May 1. So this can be attended to at the time that was requested by them to do so.\n\nOkay. I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened. So we will look to investigate that when available to do so. But in terms of the yep. Yes.\n\nUnderstood. Understood. Yes. As Yep. As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature.\n\nAt this time, we do have a list of other jobs in similar situations to this one, which as requested by this year, we will look to attend to on the May 1. So everything is set up and ready to go for the May 1, which when that comes around, we will look to attend to this job in terms of claiming the remaining STCs. So these 86 that have been approved, that's all finalized. The remaining STCs with our senior team, which we will look to attend to at the May 1. So everything is set up and ready to go there.\n\nAnd then once that occurs Understood. So you are welcome to trade for these STCs accordingly, the 86 that have been approved thus far. This will not impact the remaining STCs in that particular aspect that is considered a separate scenario to the first 86. I will look to send you an email just to give you in writing a point of reference that, yes, we have understood that there are there is a discrepancy here. There are batteries that were not claimed, and we will look to speak to the CER for the difference.\n\nSo I'll send you an email just as confirmation that that is happening. Understood. We did attempt to do so on our end by sending across an email to the CR notifying them of the issue that happened while the form was processing. It seems that just due to the circumstances outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount. So we will look to resolve this in post now by attending to it in May 1.\n\nUnderstood. I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference. Understood. As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved. So if you do wish to proceed with what's been approved, you are welcome to do so.\n\nI'll look to get the email out to you as soon as I can. Just to confirm, what is the best email contact for this one? Mhmm. Mhmm. K.\n\nOkay. Understood. I'll get the email out to you shortly. Thank thank you for your time. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling FormBay.","start":0.48,"end":2.02,"sentiment":"positive","sentiment_score":0.4357712924480438},{"text":"Please note this call may be recorded for training and verification purposes.","start":2.32,"end":6.1,"sentiment":"neutral","sentiment_score":-0.023253736707071464},{"text":"Please listen carefully so we can direct your call to the right team.","start":6.48,"end":9.86,"sentiment":"neutral","sentiment_score":0.0018430974047917586},{"text":"If you're an installer having issues with the app while on-site, press 1.","start":10.16,"end":14.085,"sentiment":"neutral","sentiment_score":-0.09363984058682735},{"text":"If you're using our online platform and need help submitting or editing a form, press 2.","start":14.165,"end":19.225,"sentiment":"neutral","sentiment_score":-0.021623173845000565}],"sentiment":"neutral","sentiment_score":0.006109884387608302,"num_words":59,"start":0.48,"end":19.225},{"sentences":[{"text":"If you're a new customer and would like to speak with our You've reached FormBay platform support.","start":19.365,"end":26.105,"sentiment":"neutral","sentiment_score":0.004875382994000307},{"text":"If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key.","start":26.49,"end":34.35,"sentiment":"neutral","sentiment_score":-0.05702996738255024},{"text":"If your query isn't related to a form, press the pound key to connect.","start":34.57,"end":38.59,"sentiment":"neutral","sentiment_score":-0.06489734351634979},{"text":"If you can't hold, please press the star button at any time for a callback.","start":39.415,"end":42.795,"sentiment":"neutral","sentiment_score":-0.11350540692607562},{"text":"Thank you for calling FormPay.","start":52.649998,"end":53.949997,"sentiment":"neutral","sentiment_score":0.33068921864032746}],"sentiment":"neutral","sentiment_score":-0.03027059859979138,"num_words":76,"start":19.365,"end":53.949997},{"sentences":[{"text":"This is Sebastian speaking.","start":54.01,"end":55.23,"sentiment":"positive","sentiment_score":0.4014252722263336},{"text":"How can I help you?","start":55.289997,"end":56.429996,"sentiment":"neutral","sentiment_score":0.3099850356578827},{"text":"Mhmm.","start":71.784996,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.005623682402074337},{"text":"Yeah.","start":73.145,"end":73.384995,"sentiment":"neutral","sentiment_score":0.007971563376486301},{"text":"Gotcha.","start":73.384995,"end":73.884995,"sentiment":"neutral","sentiment_score":0.0004521130467765033}],"sentiment":"neutral","sentiment_score":0.26320218843466137,"num_words":12,"start":54.01,"end":73.884995},{"sentences":[{"text":"K.","start":79.465,"end":79.92,"sentiment":"neutral","sentiment_score":-0.0003800014965236187},{"text":"Oh, this is your internal reference number?","start":85.52,"end":87.78,"sentiment":"neutral","sentiment_score":-0.01774551147328956},{"text":"Or is this the full Yes, please.","start":89.52,"end":95.535,"sentiment":"neutral","sentiment_score":-0.009704649980579103},{"text":"Yep.","start":96.975006,"end":97.475006,"sentiment":"neutral","sentiment_score":0.004408063367009163},{"text":"Okay.","start":102.735,"end":103.235,"sentiment":"neutral","sentiment_score":0.0016082455404102802}],"sentiment":"neutral","sentiment_score":-0.010971460162716754,"num_words":17,"start":79.465,"end":103.235},{"sentences":[{"text":"Understood.","start":103.69501,"end":104.19501,"sentiment":"neutral","sentiment_score":-0.035449154675006866},{"text":"Yes.","start":104.495,"end":104.995,"sentiment":"neutral","sentiment_score":0.002527995966374874},{"text":"Okay.","start":105.775,"end":106.275,"sentiment":"neutral","sentiment_score":0.009616108611226082},{"text":"Address of 2 Kenwin Court in Ferntree Gully.","start":106.815,"end":109.89,"sentiment":"neutral","sentiment_score":0.012172233895398676},{"text":"Okay.","start":112.670006,"end":113.170006,"sentiment":"neutral","sentiment_score":0.02970162034034729}],"sentiment":"neutral","sentiment_score":0.008647870117177566,"num_words":12,"start":103.69501,"end":113.170006},{"sentences":[{"text":"Okay.","start":115.15,"end":115.65,"sentiment":"neutral","sentiment_score":-0.007231319323182106},{"text":"I see there was an issue just with the product that was listed, how it was underclaimed.","start":115.79,"end":120.69,"sentiment":"neutral","sentiment_score":-0.22551306600079818},{"text":"That's it.","start":123.435,"end":123.915,"sentiment":"neutral","sentiment_score":-0.08627775683999062},{"text":"Best batteries were claimed than what was intended.","start":123.915,"end":125.775,"sentiment":"neutral","sentiment_score":-0.1289709471166134},{"text":"Okay.","start":129.19499,"end":129.69499,"sentiment":"neutral","sentiment_score":-0.062332142144441605}],"sentiment":"neutral","sentiment_score":-0.17612443703772693,"num_words":29,"start":115.15,"end":129.69499},{"sentences":[{"text":"So yep.","start":129.915,"end":131.055,"sentiment":"neutral","sentiment_score":-0.1684228703379631},{"text":"I just wanted to confirm.","start":131.435,"end":132.895,"sentiment":"neutral","sentiment_score":-0.13864752873778344},{"text":"I'm asking just to confirm that's the scenario you're calling regarding.","start":133.19499,"end":136.255,"sentiment":"neutral","sentiment_score":-0.005204842722212727},{"text":"Okay.","start":138.9,"end":139.4,"sentiment":"neutral","sentiment_score":0.061979614198207855},{"text":"So how can I help with this one?","start":140.01999,"end":141.87999,"sentiment":"neutral","sentiment_score":0.06262327218428254}],"sentiment":"neutral","sentiment_score":-0.01942114306061908,"num_words":27,"start":129.915,"end":141.87999},{"sentences":[{"text":"Mhmm.","start":165.615,"end":166.115,"sentiment":"neutral","sentiment_score":-0.11775413155555724},{"text":"Okay.","start":167.81,"end":168.04999,"sentiment":"neutral","sentiment_score":-0.0737733468413353},{"text":"So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries.","start":168.04999,"end":178.47,"sentiment":"neutral","sentiment_score":-0.22112933940747204},{"text":"This is fine.","start":178.93,"end":179.82999,"sentiment":"neutral","sentiment_score":0.10675170769294103},{"text":"So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs.","start":180.035,"end":196.56,"sentiment":"neutral","sentiment_score":-0.17213880446027308}],"sentiment":"neutral","sentiment_score":-0.1796527658071783,"num_words":90,"start":165.615,"end":196.56},{"sentences":[{"text":"Now as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops.","start":196.86,"end":210.48,"sentiment":"neutral","sentiment_score":-0.22051310979507185},{"text":"This will be something that they have advised they will look to attend to after the May 1.","start":210.765,"end":216.545,"sentiment":"neutral","sentiment_score":-0.23640205628342098},{"text":"This will not result in the STCs of your job changing.","start":216.605,"end":219.405,"sentiment":"negative","sentiment_score":-0.34968883341008966},{"text":"They will still be considered a system commissioned in March.","start":219.405,"end":222.545,"sentiment":"neutral","sentiment_score":-0.1315038524568081},{"text":"So the March rates will apply to your job even if it is attended to in May.","start":222.57,"end":226.27,"sentiment":"neutral","sentiment_score":-0.11373322982998456}],"sentiment":"neutral","sentiment_score":-0.21052894443273545,"num_words":100,"start":196.86,"end":226.27},{"sentences":[{"text":"That's the May 1 change in STCs will not apply to this job.","start":226.89001,"end":230.75,"sentiment":"neutral","sentiment_score":-0.3028582540842203},{"text":"But this is something I believe something to look.","start":231.13,"end":233.93001,"sentiment":"neutral","sentiment_score":-0.2393855353196462},{"text":"Yes.","start":233.93001,"end":234.25,"sentiment":"neutral","sentiment_score":0.0230599045753479},{"text":"It is on the team's list for something to notify the CER of on the May 1.","start":234.25,"end":239.625,"sentiment":"neutral","sentiment_score":0.016630707281258178},{"text":"So this can be attended to at the time that was requested by them to do so.","start":239.625,"end":243.24501,"sentiment":"neutral","sentiment_score":0.014239147086353862}],"sentiment":"neutral","sentiment_score":-0.09725929284468293,"num_words":57,"start":226.89001,"end":243.24501},{"sentences":[{"text":"Okay.","start":272.855,"end":273.355,"sentiment":"neutral","sentiment_score":-0.06484232097864151},{"text":"I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened.","start":273.495,"end":279.02,"sentiment":"neutral","sentiment_score":-0.11658232659101486},{"text":"So we will look to investigate that when available to do so.","start":279.4,"end":282.53998,"sentiment":"neutral","sentiment_score":-0.019536324155827362},{"text":"But in terms of the yep.","start":284.03998,"end":285.82,"sentiment":"neutral","sentiment_score":-0.024425113573670387},{"text":"Yes.","start":300.935,"end":301.26,"sentiment":"neutral","sentiment_score":0.12255838513374329}],"sentiment":"neutral","sentiment_score":-0.06230189349200275,"num_words":37,"start":272.855,"end":301.26},{"sentences":[{"text":"Understood.","start":310.14,"end":310.64,"sentiment":"neutral","sentiment_score":-0.19228971004486084},{"text":"Understood.","start":344.985,"end":345.485,"sentiment":"neutral","sentiment_score":-0.30934783816337585},{"text":"Yes.","start":397.205,"end":397.47,"sentiment":"neutral","sentiment_score":0.1595245897769928},{"text":"As Yep.","start":408.19,"end":425.37003,"sentiment":"neutral","sentiment_score":-0.11207541078329086},{"text":"As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature.","start":425.37003,"end":433.55002,"sentiment":"neutral","sentiment_score":-0.06599237870138425}],"sentiment":"neutral","sentiment_score":-0.07361502020109084,"num_words":31,"start":310.14,"end":433.55002},{"sentences":[{"text":"At this time, we do have a list of other jobs in similar situations to this one, which as requested by this year, we will look to attend to on the May 1.","start":433.77002,"end":441.66504,"sentiment":"neutral","sentiment_score":0.05498700521209023},{"text":"So everything is set up and ready to go for the May 1, which when that comes around, we will look to attend to this job in terms of claiming the remaining STCs.","start":441.885,"end":450.14502,"sentiment":"neutral","sentiment_score":0.16995682522202982},{"text":"So these 86 that have been approved, that's all finalized.","start":450.605,"end":453.265,"sentiment":"neutral","sentiment_score":0.2417317271232605},{"text":"The remaining STCs with our senior team, which we will look to attend to at the May 1.","start":453.37997,"end":457.94,"sentiment":"neutral","sentiment_score":0.1603948896129926},{"text":"So everything is set up and ready to go there.","start":457.94,"end":459.96,"sentiment":"neutral","sentiment_score":0.32630095779895785}],"sentiment":"neutral","sentiment_score":0.1537555891017501,"num_words":104,"start":433.77002,"end":459.96},{"sentences":[{"text":"And then once that occurs Understood.","start":460.09998,"end":495.445,"sentiment":"neutral","sentiment_score":0.008654306332270304},{"text":"So you are welcome to trade for these STCs accordingly, the 86 that have been approved thus far.","start":497.025,"end":502.225,"sentiment":"positive","sentiment_score":0.34634555710686576},{"text":"This will not impact the remaining STCs in that particular aspect that is considered a separate scenario to the first 86.","start":502.225,"end":509.87,"sentiment":"neutral","sentiment_score":0.21479530171269462},{"text":"I will look to send you an email just to give you in writing a point of reference that, yes, we have understood that there are there is a discrepancy here.","start":509.87,"end":517.425,"sentiment":"neutral","sentiment_score":-0.01907393997234683},{"text":"There are batteries that were not claimed, and we will look to speak to the CER for the difference.","start":517.665,"end":522.305,"sentiment":"neutral","sentiment_score":-0.2375343018456509}],"sentiment":"neutral","sentiment_score":0.059920035028143935,"num_words":95,"start":460.09998,"end":522.305},{"sentences":[{"text":"So I'll send you an email just as confirmation that that is happening.","start":522.305,"end":525.205,"sentiment":"neutral","sentiment_score":0.15202556923031807},{"text":"Understood.","start":541.6,"end":542.1,"sentiment":"neutral","sentiment_score":-0.16207188367843628},{"text":"We did attempt to do so on our end by sending across an email to the CR notifying them of the issue that happened while the form was processing.","start":544.90497,"end":552.605,"sentiment":"neutral","sentiment_score":-0.050215041714495624},{"text":"It seems that just due to the circumstances outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount.","start":553.14496,"end":564.69,"sentiment":"neutral","sentiment_score":-0.29118613954633477},{"text":"So we will look to resolve this in post now by attending to it in May 1.","start":564.69,"end":568.79004,"sentiment":"neutral","sentiment_score":-0.10527951588087223}],"sentiment":"neutral","sentiment_score":-0.13079173045232892,"num_words":100,"start":522.305,"end":568.79004},{"sentences":[{"text":"Understood.","start":595.19995,"end":595.69995,"sentiment":"neutral","sentiment_score":-0.12015746533870696},{"text":"I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference.","start":596.08496,"end":607.94495,"sentiment":"neutral","sentiment_score":-0.08201027247640821},{"text":"Understood.","start":637.3,"end":637.8,"sentiment":"neutral","sentiment_score":-0.03939419239759445},{"text":"As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved.","start":638.10004,"end":643.38,"sentiment":"neutral","sentiment_score":0.014047249929890746},{"text":"So if you do wish to proceed with what's been approved, you are welcome to do so.","start":643.38,"end":646.785,"sentiment":"neutral","sentiment_score":0.18911234596196344}],"sentiment":"neutral","sentiment_score":-0.00400131516815985,"num_words":85,"start":595.19995,"end":646.785},{"sentences":[{"text":"I'll look to get the email out to you as soon as I can.","start":646.865,"end":649.26495,"sentiment":"neutral","sentiment_score":0.29988505052668707},{"text":"Just to confirm, what is the best email contact for this one?","start":649.26495,"end":652.40497,"sentiment":"neutral","sentiment_score":0.09550610091537237},{"text":"Mhmm.","start":657.26495,"end":657.76495,"sentiment":"neutral","sentiment_score":0.02383496984839439},{"text":"Mhmm.","start":659.36,"end":659.86,"sentiment":"neutral","sentiment_score":0.03508584946393967},{"text":"K.","start":670.64,"end":671.14,"sentiment":"neutral","sentiment_score":0.022700008004903793}],"sentiment":"neutral","sentiment_score":0.18710637054052845,"num_words":29,"start":646.865,"end":671.14},{"sentences":[{"text":"Okay.","start":673.375,"end":673.61505,"sentiment":"neutral","sentiment_score":0.024354513734579086},{"text":"Understood.","start":673.61505,"end":674.11505,"sentiment":"neutral","sentiment_score":-0.04878353327512741},{"text":"I'll get the email out to you shortly.","start":674.17505,"end":675.55505,"sentiment":"neutral","sentiment_score":0.15922765526920557},{"text":"Thank thank you for your time.","start":679.775,"end":681.135,"sentiment":"positive","sentiment_score":0.7827200790246328},{"text":"Have a great day.","start":681.135,"end":682.11505,"sentiment":"positive","sentiment_score":0.7556190639734268}],"sentiment":"positive","sentiment_score":0.44840944763273,"num_words":20,"start":673.375,"end":682.11505},{"sentences":[{"text":"Bye.","start":684.41504,"end":684.91504,"sentiment":"neutral","sentiment_score":-0.12070885300636292}],"sentiment":"neutral","sentiment_score":-0.12070885300636292,"num_words":1,"start":684.41504,"end":684.91504}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling FormBay. Please note this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2.\n\nIf you're a new customer and would like to speak with our You've reached FormBay platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the star button at any time for a callback. Thank you for calling FormPay.\n\nThis is Sebastian speaking. How can I help you?\n\nChannel 0: Hey, Sebastian. Good morning. My name is. I'm calling from LR Energy. I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference\n\nChannel 1: Mhmm.\n\nChannel 0: ID number. It's 9\n\nChannel 1: Yeah.\n\nChannel 0: 0\n\nChannel 1: Gotcha.\n\nChannel 0: 27627.\n\nChannel 1: K. Oh, this is your internal reference number? Or is this the full\n\nChannel 0: Yeah. Maybe. Yeah. Probably. I'll give you VSTC number as well in case.\n\nIt's\n\nChannel 1: Yes,\n\nChannel 0: 2\n\nChannel 1: please.\n\nChannel 0: 189\n\nChannel 1: Yep.\n\nChannel 0: 06.\n\nChannel 1: Okay. Understood. Yes. Okay. Address of 2 Kenwin Court in Ferntree Gully.\n\nChannel 0: That's correct.\n\nChannel 1: Okay. Okay. I see there was an issue just with the product that was listed, how it was underclaimed.\n\nChannel 0: That's correct.\n\nChannel 1: That's it. Best batteries were claimed than what was intended. Okay.\n\nChannel 0: Are\n\nChannel 1: So\n\nChannel 0: you asking me or\n\nChannel 1: yep.\n\nChannel 0: are you telling me?\n\nChannel 1: I\n\nChannel 0: Are you\n\nChannel 1: just wanted\n\nChannel 0: okay.\n\nChannel 1: to confirm.\n\nChannel 0: Alright.\n\nChannel 1: I'm asking just to confirm that's the scenario you're calling regarding.\n\nChannel 0: That's correct.\n\nChannel 1: Okay. So how can I help with this one?\n\nChannel 0: But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval.\n\nChannel 1: Mhmm. Okay. So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries. This is fine. So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs.\n\nNow as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops. This will be something that they have advised they will look to attend to after the May 1. This will not result in the STCs of your job changing. They will still be considered a system commissioned in March. So the March rates will apply to\n\nChannel 0: Mhmm.\n\nChannel 1: your job even if it is attended to in May. That's the May 1 change in STCs will not apply to this job. But this\n\nChannel 0: Mhmm.\n\nChannel 1: is something I believe something to look. Yes. It is on the team's list for something to notify the CER of on the May 1. So this can be attended to at the time that was requested by them to do so.\n\nChannel 0: Okay. And what should I be doing right now as we speak? Because I need some sort of a shorty from you guys because we haven't done that. We haven't basically made any changes. If the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey.\n\nHow come the STCs are the STCs are sitting at 86 as opposed to whatever amount?\n\nChannel 1: Okay. I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened. So we will look to investigate that when available to do so.\n\nChannel 0: See,\n\nChannel 1: But\n\nChannel 0: Sebastian,\n\nChannel 1: in terms of the yep.\n\nChannel 0: the idea of the challenge is we do not want to become a scapegoat or we or anyone in the whole conversation. We just want issue to be sorted, which is absolutely\n\nChannel 1: Yes.\n\nChannel 0: everything is clearly listed on the portal. So we are not trying to change and blame and making things ugly, unnecessary. We've been working\n\nChannel 1: Understood.\n\nChannel 0: with you for a while. We wanted to make sure that everything when you put if, you know, if they decide, if this happens, if that happens, basically, we we are sitting at the losing end. And I you know, we do not want to do hear or we do not want to know that, obviously. We wanted to make sure that when the issue has been identified, it's been basically, you know, advised to you guys that, hey. This has been done.\n\nIt's your internal investigation, which has nothing to do with me, figured out what has\n\nChannel 1: Understood.\n\nChannel 0: happened when we have all the modules listed on the on the on the platform. My my my challenge is when you say that if CI decide to, you know, not to proceed or not to give or not to identify or not to do this, that becomes my problem because we have invested that money already from our pocket. Now we are trying to figure out who made a mistake and basically put a blame on them. So I do not want you to go to that route or to to that pathway. What I'm looking to do right now is, okay, here's a problem.\n\nHere's a solution. I understand that the CER is very, very busy. Bombay is very, very busy till May 1. I've completed this, and so we are. But we need to have certainty that, okay, after May 1, it's gonna be resolved, and this is the pathway that's how it's gonna be resolved.\n\nChannel 1: Yes.\n\nChannel 0: That's all I want to know. I do not want to know that if CR decide not to offer that, if CR decide of who whose mercy are we on when we've done everything\n\nChannel 1: As\n\nChannel 0: right? There's something happened at your system in your end or on your end or at our end. I'm not sure. So we can identify that, but, you know, we cannot afford to take this hit. So I I just wanted to make sure that we are aligned on this.\n\nChannel 1: Yep. As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature. At this time, we do have a list of other jobs in similar situations to this one, which as requested by this year, we will look to attend to on the May 1. So everything is set up and ready to go for the May 1, which when that comes around, we will look to attend to this job in terms of claiming the remaining STCs. So these 86 that have been approved, that's all finalized.\n\nThe remaining STCs with our senior team, which we will look to attend to at the May 1. So everything is set up and ready to go there. And then once that occurs\n\nChannel 0: Okay. Sebastian, question to you right now. Should I claim this as BSDCs right now? And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen? Because if I claim this money right now, then basically, I'm not sure what's gonna happen next.\n\nAs in do I need to worry about later or the case is gonna be closed or up? I'm not sure. So that's the reason I'm not hitting sell. So what what\n\nChannel 1: Understood.\n\nChannel 0: should I do in your eyes?\n\nChannel 1: So you are welcome to trade for these STCs accordingly, the 86 that have been approved thus far. This will not impact the remaining STCs in that particular aspect that is considered a separate scenario to the first 86. I will look to send you an email just to give you in writing a point of reference that,\n\nChannel 0: Please.\n\nChannel 1: yes, we have\n\nChannel 0: Yep. Yep.\n\nChannel 1: understood that there are there is a discrepancy here. There are batteries that were not claimed, and we will look to speak to the CER\n\nChannel 0: Mhmm.\n\nChannel 1: for the difference. So I'll send\n\nChannel 0: Mhmm.\n\nChannel 1: you an email just as confirmation\n\nChannel 0: Great.\n\nChannel 1: that that is happening.\n\nChannel 0: Please. Please. And, you know, rest assured, because what I've been told previously by a colleague that the SDC, we are going to cancel this whole SDC thing, so the SDC thing, and we reapply again with the proper format. So I wasn't\n\nChannel 1: Understood.\n\nChannel 0: sure that that was done or not, but now I've\n\nChannel 1: We\n\nChannel 0: received\n\nChannel 1: did attempt\n\nChannel 0: the\n\nChannel 1: to\n\nChannel 0: approval.\n\nChannel 1: do so on our end\n\nChannel 0: Yeah.\n\nChannel 1: by sending across an email to the CR notifying them of the issue that happened while the form was processing. It seems that\n\nChannel 0: Yeah.\n\nChannel 1: just due\n\nChannel 0: Yeah.\n\nChannel 1: to the circumstances\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount. So we will look to resolve this\n\nChannel 0: Okay.\n\nChannel 1: in post now by attending to it in\n\nChannel 0: Mhmm.\n\nChannel 1: May 1.\n\nChannel 0: Okay. Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past? Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey. Listen. You know, we've never received or we do not know what you're talking about.\n\nSo at least we have a point of reference just in case. Because I believe you guys are talking to CER, not being not us.\n\nChannel 1: Understood. I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference.\n\nChannel 0: Yeah. Sure. No. That's that's that's gonna be good enough. And I'm sure that you guys gonna be on top of things of when first May kicks in.\n\nAnd, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive. So you'll be able to send that email to me shortly. Right? Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month.\n\nChannel 1: Understood. As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved. So if you do wish to proceed with what's been approved, you are welcome to do so. I'll look to get the email out to you as soon as I can. Just to confirm, what is the best email contact for this one?\n\nChannel 0: B for Victor, a for apple, I\n\nChannel 1: Mhmm.\n\nChannel 0: for India, b for bravo,\n\nChannel 1: Mhmm.\n\nChannel 0: zedforzoo,.a@lrenergy.com.au.\n\nChannel 1: K. Okay. Understood. I'll get the email out to you shortly.\n\nChannel 0: No worries, man. Thank you so much so much, man. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: thank you for your time. Have a great day.\n\nChannel 0: Yes, man. You too. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling FormBay.","start":0.48,"end":2.02,"sentiment":"positive","sentiment_score":0.4357712924480438},{"text":"Please note this call may be recorded for training and verification purposes.","start":2.32,"end":6.1,"sentiment":"neutral","sentiment_score":-0.023253736707071464},{"text":"Please listen carefully so we can direct your call to the right team.","start":6.48,"end":9.86,"sentiment":"neutral","sentiment_score":0.0018430974047917586},{"text":"If you're an installer having issues with the app while on-site, press 1.","start":10.16,"end":14.085,"sentiment":"neutral","sentiment_score":-0.09363984058682735},{"text":"If you're using our online platform and need help submitting or editing a form, press 2.","start":14.165,"end":19.225,"sentiment":"neutral","sentiment_score":-0.021623173845000565}],"sentiment":"neutral","sentiment_score":0.006109884387608302,"channel":1,"num_words":59,"start":0.48,"end":19.225},{"sentences":[{"text":"If you're a new customer and would like to speak with our You've reached FormBay platform support.","start":19.365,"end":26.105,"sentiment":"neutral","sentiment_score":0.004875382994000307},{"text":"If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key.","start":26.49,"end":34.35,"sentiment":"neutral","sentiment_score":-0.05702996738255024},{"text":"If your query isn't related to a form, press the pound key to connect.","start":34.57,"end":38.59,"sentiment":"neutral","sentiment_score":-0.06489734351634979},{"text":"If you can't hold, please press the star button at any time for a callback.","start":39.415,"end":42.795,"sentiment":"neutral","sentiment_score":-0.11350540692607562},{"text":"Thank you for calling FormPay.","start":52.649998,"end":53.949997,"sentiment":"neutral","sentiment_score":0.33068921864032746}],"sentiment":"neutral","sentiment_score":-0.03027059859979138,"channel":1,"num_words":76,"start":19.365,"end":53.949997},{"sentences":[{"text":"This is Sebastian speaking.","start":54.01,"end":55.23,"sentiment":"positive","sentiment_score":0.4014252722263336},{"text":"How can I help you?","start":55.289997,"end":56.429996,"sentiment":"neutral","sentiment_score":0.3099850356578827}],"sentiment":"positive","sentiment_score":0.3506251407994164,"channel":1,"num_words":9,"start":54.01,"end":56.429996},{"sentences":[{"text":"Hey, Sebastian.","start":57.210003,"end":57.93,"sentiment":"neutral","sentiment_score":0.07175450772047043},{"text":"Good morning.","start":57.93,"end":58.41,"sentiment":"neutral","sentiment_score":0.1905793622136116},{"text":"My name is.","start":58.41,"end":59.13,"sentiment":"neutral","sentiment_score":0.10238799701134364},{"text":"I'm calling from LR Energy.","start":59.13,"end":60.670002,"sentiment":"neutral","sentiment_score":0.05924601182341575},{"text":"I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference","start":61.29,"end":71.985,"sentiment":"neutral","sentiment_score":-0.003623594558148673}],"sentiment":"neutral","sentiment_score":0.02241073710223039,"channel":0,"num_words":45,"start":57.210003,"end":71.985},{"sentences":[{"text":"Mhmm.","start":71.784996,"end":72.284996,"sentiment":"neutral","sentiment_score":-0.005623682402074337}],"sentiment":"neutral","sentiment_score":-0.005623682402074337,"channel":1,"num_words":1,"start":71.784996,"end":72.284996},{"sentences":[{"text":"ID number.","start":71.985,"end":72.784996,"sentiment":"neutral","sentiment_score":-0.011573304422199726},{"text":"It's 9","start":72.784996,"end":73.345,"sentiment":"neutral","sentiment_score":-0.0010515231406316161}],"sentiment":"neutral","sentiment_score":-0.006312413781415671,"channel":0,"num_words":4,"start":71.985,"end":73.345},{"sentences":[{"text":"Yeah.","start":73.145,"end":73.384995,"sentiment":"neutral","sentiment_score":0.007971563376486301}],"sentiment":"neutral","sentiment_score":0.007971563376486301,"channel":1,"num_words":1,"start":73.145,"end":73.384995},{"sentences":[{"text":"0","start":73.345,"end":73.665,"sentiment":"neutral","sentiment_score":0.0006359778344631195}],"sentiment":"neutral","sentiment_score":0.0006359778344631195,"channel":0,"num_words":1,"start":73.345,"end":73.665},{"sentences":[{"text":"Gotcha.","start":73.384995,"end":73.884995,"sentiment":"neutral","sentiment_score":0.0004521130467765033}],"sentiment":"neutral","sentiment_score":0.0004521130467765033,"channel":1,"num_words":1,"start":73.384995,"end":73.884995},{"sentences":[{"text":"27627.","start":73.665,"end":77.604996,"sentiment":"neutral","sentiment_score":-0.001103884307667613}],"sentiment":"neutral","sentiment_score":-0.001103884307667613,"channel":0,"num_words":1,"start":73.665,"end":77.604996},{"sentences":[{"text":"K.","start":79.465,"end":79.92,"sentiment":"neutral","sentiment_score":-0.0003800014965236187},{"text":"Oh, this is your internal reference number?","start":85.52,"end":87.78,"sentiment":"neutral","sentiment_score":-0.01774551147328956},{"text":"Or is this the full","start":89.52,"end":90.479996,"sentiment":"neutral","sentiment_score":-0.02227081060409546}],"sentiment":"neutral","sentiment_score":-0.01815020267923291,"channel":1,"num_words":13,"start":79.465,"end":90.479996},{"sentences":[{"text":"Yeah.","start":90.22,"end":90.54,"sentiment":"neutral","sentiment_score":-0.0017452472820878029},{"text":"Maybe.","start":90.54,"end":91.04,"sentiment":"neutral","sentiment_score":0.0037746429443359375},{"text":"Yeah.","start":91.26,"end":91.5,"sentiment":"neutral","sentiment_score":0.02902362123131752},{"text":"Probably.","start":91.5,"end":92.0,"sentiment":"neutral","sentiment_score":0.023746881633996964},{"text":"I'll give you VSTC number as well in case.","start":92.22,"end":94.86,"sentiment":"neutral","sentiment_score":0.028742070206337504}],"sentiment":"neutral","sentiment_score":0.024113733106507704,"channel":0,"num_words":13,"start":90.22,"end":94.86},{"sentences":[{"text":"It's","start":94.86,"end":95.18,"sentiment":"neutral","sentiment_score":0.030528007075190544}],"sentiment":"neutral","sentiment_score":0.030528007075190544,"channel":0,"num_words":1,"start":94.86,"end":95.18},{"sentences":[{"text":"Yes,","start":95.04,"end":95.2,"sentiment":"neutral","sentiment_score":0.02367519214749336}],"sentiment":"neutral","sentiment_score":0.02367519214749336,"channel":1,"num_words":1,"start":95.04,"end":95.2},{"sentences":[{"text":"2","start":95.18,"end":95.42,"sentiment":"neutral","sentiment_score":0.019143659621477127}],"sentiment":"neutral","sentiment_score":0.019143659621477127,"channel":0,"num_words":1,"start":95.18,"end":95.42},{"sentences":[{"text":"please.","start":95.2,"end":95.535,"sentiment":"neutral","sentiment_score":0.019746311008930206}],"sentiment":"neutral","sentiment_score":0.019746311008930206,"channel":1,"num_words":1,"start":95.2,"end":95.535},{"sentences":[{"text":"189","start":95.42,"end":97.02,"sentiment":"neutral","sentiment_score":0.0068805646151304245}],"sentiment":"neutral","sentiment_score":0.0068805646151304245,"channel":0,"num_words":1,"start":95.42,"end":97.02},{"sentences":[{"text":"Yep.","start":96.975006,"end":97.475006,"sentiment":"neutral","sentiment_score":0.004408063367009163}],"sentiment":"neutral","sentiment_score":0.004408063367009163,"channel":1,"num_words":1,"start":96.975006,"end":97.475006},{"sentences":[{"text":"06.","start":97.02,"end":97.92,"sentiment":"neutral","sentiment_score":0.0029485588893294334}],"sentiment":"neutral","sentiment_score":0.0029485588893294334,"channel":0,"num_words":1,"start":97.02,"end":97.92},{"sentences":[{"text":"Okay.","start":102.735,"end":103.235,"sentiment":"neutral","sentiment_score":0.0016082455404102802},{"text":"Understood.","start":103.69501,"end":104.19501,"sentiment":"neutral","sentiment_score":-0.035449154675006866},{"text":"Yes.","start":104.495,"end":104.995,"sentiment":"neutral","sentiment_score":0.002527995966374874},{"text":"Okay.","start":105.775,"end":106.275,"sentiment":"neutral","sentiment_score":0.009616108611226082},{"text":"Address of 2 Kenwin Court in Ferntree Gully.","start":106.815,"end":109.89,"sentiment":"neutral","sentiment_score":0.012172233895398676}],"sentiment":"neutral","sentiment_score":0.006306755550516148,"channel":1,"num_words":12,"start":102.735,"end":109.89},{"sentences":[{"text":"That's correct.","start":110.815,"end":111.634995,"sentiment":"neutral","sentiment_score":0.10645036771893501}],"sentiment":"neutral","sentiment_score":0.10645036771893501,"channel":0,"num_words":2,"start":110.815,"end":111.634995},{"sentences":[{"text":"Okay.","start":112.670006,"end":113.170006,"sentiment":"neutral","sentiment_score":0.02970162034034729},{"text":"Okay.","start":115.15,"end":115.65,"sentiment":"neutral","sentiment_score":-0.007231319323182106},{"text":"I see there was an issue just with the product that was listed, how it was underclaimed.","start":115.79,"end":120.69,"sentiment":"neutral","sentiment_score":-0.22551306600079818}],"sentiment":"neutral","sentiment_score":-0.2005922011050739,"channel":1,"num_words":19,"start":112.670006,"end":120.69},{"sentences":[{"text":"That's correct.","start":122.75,"end":123.649994,"sentiment":"neutral","sentiment_score":-0.02007913589477539}],"sentiment":"neutral","sentiment_score":-0.02007913589477539,"channel":0,"num_words":2,"start":122.75,"end":123.649994},{"sentences":[{"text":"That's it.","start":123.435,"end":123.915,"sentiment":"neutral","sentiment_score":-0.08627775683999062},{"text":"Best batteries were claimed than what was intended.","start":123.915,"end":125.775,"sentiment":"neutral","sentiment_score":-0.1289709471166134},{"text":"Okay.","start":129.19499,"end":129.69499,"sentiment":"neutral","sentiment_score":-0.062332142144441605}],"sentiment":"neutral","sentiment_score":-0.11515047570521181,"channel":1,"num_words":11,"start":123.435,"end":129.69499},{"sentences":[{"text":"Are","start":129.835,"end":129.915,"sentiment":"neutral","sentiment_score":-0.13357678055763245}],"sentiment":"neutral","sentiment_score":-0.13357678055763245,"channel":0,"num_words":1,"start":129.835,"end":129.915},{"sentences":[{"text":"So","start":129.915,"end":130.415,"sentiment":"neutral","sentiment_score":-0.1711905300617218}],"sentiment":"neutral","sentiment_score":-0.1711905300617218,"channel":1,"num_words":1,"start":129.915,"end":130.415},{"sentences":[{"text":"you asking me or","start":129.915,"end":130.635,"sentiment":"neutral","sentiment_score":-0.1669372245669365}],"sentiment":"neutral","sentiment_score":-0.1669372245669365,"channel":0,"num_words":4,"start":129.915,"end":130.635},{"sentences":[{"text":"yep.","start":130.555,"end":131.055,"sentiment":"neutral","sentiment_score":-0.1656552106142044}],"sentiment":"neutral","sentiment_score":-0.1656552106142044,"channel":1,"num_words":1,"start":130.555,"end":131.055},{"sentences":[{"text":"are you telling me?","start":130.635,"end":131.435,"sentiment":"neutral","sentiment_score":-0.18611421436071396}],"sentiment":"neutral","sentiment_score":-0.18611421436071396,"channel":0,"num_words":4,"start":130.635,"end":131.435},{"sentences":[{"text":"I","start":131.435,"end":131.675,"sentiment":"neutral","sentiment_score":-0.22192463278770447}],"sentiment":"neutral","sentiment_score":-0.22192463278770447,"channel":1,"num_words":1,"start":131.435,"end":131.675},{"sentences":[{"text":"Are you","start":131.435,"end":131.755,"sentiment":"neutral","sentiment_score":-0.2378658652305603}],"sentiment":"neutral","sentiment_score":-0.2378658652305603,"channel":0,"num_words":2,"start":131.435,"end":131.755},{"sentences":[{"text":"just wanted","start":131.675,"end":132.235,"sentiment":"neutral","sentiment_score":-0.18129482865333557}],"sentiment":"neutral","sentiment_score":-0.18129482865333557,"channel":1,"num_words":2,"start":131.675,"end":132.235},{"sentences":[{"text":"okay.","start":132.075,"end":132.395,"sentiment":"neutral","sentiment_score":-0.0736190602183342}],"sentiment":"neutral","sentiment_score":-0.0736190602183342,"channel":0,"num_words":1,"start":132.075,"end":132.395},{"sentences":[{"text":"to confirm.","start":132.235,"end":132.895,"sentiment":"neutral","sentiment_score":-0.054361676797270775}],"sentiment":"neutral","sentiment_score":-0.054361676797270775,"channel":1,"num_words":2,"start":132.235,"end":132.895},{"sentences":[{"text":"Alright.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.004018464591354132}],"sentiment":"neutral","sentiment_score":0.004018464591354132,"channel":0,"num_words":1,"start":132.395,"end":132.895},{"sentences":[{"text":"I'm asking just to confirm that's the scenario you're calling regarding.","start":133.19499,"end":136.255,"sentiment":"neutral","sentiment_score":-0.005204842722212727}],"sentiment":"neutral","sentiment_score":-0.005204842722212727,"channel":1,"num_words":11,"start":133.19499,"end":136.255},{"sentences":[{"text":"That's correct.","start":136.795,"end":138.175,"sentiment":"neutral","sentiment_score":0.0670209676027298}],"sentiment":"neutral","sentiment_score":0.0670209676027298,"channel":0,"num_words":2,"start":136.795,"end":138.175},{"sentences":[{"text":"Okay.","start":138.9,"end":139.4,"sentiment":"neutral","sentiment_score":0.061979614198207855},{"text":"So how can I help with this one?","start":140.01999,"end":141.87999,"sentiment":"neutral","sentiment_score":0.06262327218428254}],"sentiment":"neutral","sentiment_score":0.06255175463027424,"channel":1,"num_words":9,"start":138.9,"end":141.87999},{"sentences":[{"text":"But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval.","start":144.33,"end":165.345,"sentiment":"negative","sentiment_score":-0.3585062617292771}],"sentiment":"negative","sentiment_score":-0.3585062617292771,"channel":0,"num_words":52,"start":144.33,"end":165.345},{"sentences":[{"text":"Mhmm.","start":165.615,"end":166.115,"sentiment":"neutral","sentiment_score":-0.11775413155555724},{"text":"Okay.","start":167.81,"end":168.04999,"sentiment":"neutral","sentiment_score":-0.0737733468413353},{"text":"So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries.","start":168.04999,"end":178.47,"sentiment":"neutral","sentiment_score":-0.22112933940747204},{"text":"This is fine.","start":178.93,"end":179.82999,"sentiment":"neutral","sentiment_score":0.10675170769294103},{"text":"So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs.","start":180.035,"end":196.56,"sentiment":"neutral","sentiment_score":-0.17213880446027308}],"sentiment":"neutral","sentiment_score":-0.1796527658071783,"channel":1,"num_words":90,"start":165.615,"end":196.56},{"sentences":[{"text":"Now as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops.","start":196.86,"end":210.48,"sentiment":"neutral","sentiment_score":-0.22051310979507185},{"text":"This will be something that they have advised they will look to attend to after the May 1.","start":210.765,"end":216.545,"sentiment":"neutral","sentiment_score":-0.23640205628342098},{"text":"This will not result in the STCs of your job changing.","start":216.605,"end":219.405,"sentiment":"negative","sentiment_score":-0.34968883341008966},{"text":"They will still be considered a system commissioned in March.","start":219.405,"end":222.545,"sentiment":"neutral","sentiment_score":-0.1315038524568081},{"text":"So the March rates will apply to","start":222.57,"end":224.09001,"sentiment":"neutral","sentiment_score":-0.08764032168047768}],"sentiment":"neutral","sentiment_score":-0.21925457542141277,"channel":1,"num_words":90,"start":196.86,"end":224.09001},{"sentences":[{"text":"Mhmm.","start":223.965,"end":224.465,"sentiment":"neutral","sentiment_score":-0.09705878794193268}],"sentiment":"neutral","sentiment_score":-0.09705878794193268,"channel":0,"num_words":1,"start":223.965,"end":224.465},{"sentences":[{"text":"your job even if it is attended to in May.","start":224.09001,"end":226.27,"sentiment":"neutral","sentiment_score":-0.13199826553463936},{"text":"That's the May 1 change in STCs will not apply to this job.","start":226.89001,"end":230.75,"sentiment":"neutral","sentiment_score":-0.3028582540842203},{"text":"But this","start":231.13,"end":231.53001,"sentiment":"neutral","sentiment_score":-0.26238249242305756}],"sentiment":"neutral","sentiment_score":-0.2312761977314949,"channel":1,"num_words":25,"start":224.09001,"end":231.53001},{"sentences":[{"text":"Mhmm.","start":231.47,"end":231.97,"sentiment":"neutral","sentiment_score":-0.2328929752111435}],"sentiment":"neutral","sentiment_score":-0.2328929752111435,"channel":0,"num_words":1,"start":231.47,"end":231.97},{"sentences":[{"text":"is something I believe something to look.","start":231.53001,"end":233.93001,"sentiment":"neutral","sentiment_score":-0.23281497614724295},{"text":"Yes.","start":233.93001,"end":234.25,"sentiment":"neutral","sentiment_score":0.0230599045753479},{"text":"It is on the team's list for something to notify the CER of on the May 1.","start":234.25,"end":239.625,"sentiment":"neutral","sentiment_score":0.016630707281258178},{"text":"So this can be attended to at the time that was requested by them to do so.","start":239.625,"end":243.24501,"sentiment":"neutral","sentiment_score":0.014239147086353862}],"sentiment":"neutral","sentiment_score":-0.025758509623951147,"channel":1,"num_words":42,"start":231.53001,"end":243.24501},{"sentences":[{"text":"Okay.","start":244.935,"end":245.335,"sentiment":"neutral","sentiment_score":-0.033120132982730865},{"text":"And what should I be doing right now as we speak?","start":245.335,"end":247.57501,"sentiment":"neutral","sentiment_score":-0.10507658936760643},{"text":"Because I need some sort of a shorty from you guys because we haven't done that.","start":247.57501,"end":251.91501,"sentiment":"negative","sentiment_score":-0.5214122626930475},{"text":"We haven't basically made any 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sure.","start":413.69498,"end":414.675,"sentiment":"negative","sentiment_score":-0.5340944727261862},{"text":"So we can identify that, but, you know, we cannot afford to take this hit.","start":415.375,"end":420.51498,"sentiment":"negative","sentiment_score":-0.5344801406065623},{"text":"So I I just wanted to make sure that we are aligned on this.","start":420.57498,"end":424.19498,"sentiment":"neutral","sentiment_score":-0.15059810717191016}],"sentiment":"negative","sentiment_score":-0.3771907930076122,"channel":0,"num_words":50,"start":408.43997,"end":424.19498},{"sentences":[{"text":"Yep.","start":425.05002,"end":425.37003,"sentiment":"neutral","sentiment_score":0.07422919571399689},{"text":"As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature.","start":425.37003,"end":433.55002,"sentiment":"neutral","sentiment_score":-0.06599237870138425},{"text":"At this time, we do have a list of other 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that","start":553.14496,"end":553.785,"sentiment":"neutral","sentiment_score":-0.059292579690615334}],"sentiment":"neutral","sentiment_score":-0.0621796490057655,"channel":1,"num_words":23,"start":547.785,"end":553.785},{"sentences":[{"text":"Yeah.","start":553.685,"end":554.085,"sentiment":"neutral","sentiment_score":-0.050469473004341125}],"sentiment":"neutral","sentiment_score":-0.050469473004341125,"channel":0,"num_words":1,"start":553.685,"end":554.085},{"sentences":[{"text":"just due","start":553.785,"end":554.185,"sentiment":"neutral","sentiment_score":-0.07572770863771439}],"sentiment":"neutral","sentiment_score":-0.07572770863771439,"channel":1,"num_words":2,"start":553.785,"end":554.185},{"sentences":[{"text":"Yeah.","start":554.085,"end":554.585,"sentiment":"neutral","sentiment_score":-0.053392551839351654}],"sentiment":"neutral","sentiment_score":-0.053392551839351654,"channel":0,"num_words":1,"start":554.085,"end":554.585},{"sentences":[{"text":"to the circumstances","start":554.185,"end":554.925,"sentiment":"neutral","sentiment_score":-0.0932768111427625}],"sentiment":"neutral","sentiment_score":-0.0932768111427625,"channel":1,"num_words":3,"start":554.185,"end":554.925},{"sentences":[{"text":"Yeah.","start":554.645,"end":554.895,"sentiment":"neutral","sentiment_score":-0.049070753157138824},{"text":"Yeah.","start":554.895,"end":555.395,"sentiment":"neutral","sentiment_score":-0.12270255386829376}],"sentiment":"neutral","sentiment_score":-0.0858866535127163,"channel":0,"num_words":2,"start":554.645,"end":555.395},{"sentences":[{"text":"outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount.","start":555.625,"end":564.69,"sentiment":"negative","sentiment_score":-0.3449463122524321},{"text":"So we will look to resolve this","start":564.69,"end":566.05,"sentiment":"neutral","sentiment_score":-0.20509968485151017}],"sentiment":"neutral","sentiment_score":-0.3198456355394461,"channel":1,"num_words":39,"start":555.625,"end":566.05},{"sentences":[{"text":"Okay.","start":565.91003,"end":566.41003,"sentiment":"neutral","sentiment_score":-0.06532436609268188}],"sentiment":"neutral","sentiment_score":-0.06532436609268188,"channel":0,"num_words":1,"start":565.91003,"end":566.41003},{"sentences":[{"text":"in post now by attending to it in","start":566.05,"end":568.05,"sentiment":"neutral","sentiment_score":-0.04061928018927574}],"sentiment":"neutral","sentiment_score":-0.04061928018927574,"channel":1,"num_words":8,"start":566.05,"end":568.05},{"sentences":[{"text":"Mhmm.","start":567.91003,"end":568.41003,"sentiment":"neutral","sentiment_score":-0.014205938205122948}],"sentiment":"neutral","sentiment_score":-0.014205938205122948,"channel":0,"num_words":1,"start":567.91003,"end":568.41003},{"sentences":[{"text":"May 1.","start":568.05,"end":568.79004,"sentiment":"neutral","sentiment_score":-0.014549867250025272}],"sentiment":"neutral","sentiment_score":-0.014549867250025272,"channel":1,"num_words":2,"start":568.05,"end":568.79004},{"sentences":[{"text":"Okay.","start":569.75,"end":570.15,"sentiment":"neutral","sentiment_score":-0.07151195406913757},{"text":"Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past?","start":570.15,"end":578.295,"sentiment":"positive","sentiment_score":0.338264885929323},{"text":"Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey.","start":578.535,"end":584.535,"sentiment":"neutral","sentiment_score":0.013565128584477034},{"text":"Listen.","start":584.535,"end":585.035,"sentiment":"neutral","sentiment_score":0.009068731218576431},{"text":"You know, we've never received or we do not know what you're talking about.","start":585.175,"end":588.375,"sentiment":"neutral","sentiment_score":-0.07073531672358513}],"sentiment":"neutral","sentiment_score":0.14104212515488052,"channel":0,"num_words":69,"start":569.75,"end":588.375},{"sentences":[{"text":"So at least we have a point of reference just in case.","start":588.375,"end":591.49,"sentiment":"neutral","sentiment_score":0.0530921695753932},{"text":"Because I believe you guys are talking to CER, not being not us.","start":591.49,"end":595.43,"sentiment":"neutral","sentiment_score":-0.11303217938313118}],"sentiment":"neutral","sentiment_score":-0.033292491883039475,"channel":0,"num_words":25,"start":588.375,"end":595.43},{"sentences":[{"text":"Understood.","start":595.19995,"end":595.69995,"sentiment":"neutral","sentiment_score":-0.12015746533870696},{"text":"I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference.","start":596.08496,"end":607.94495,"sentiment":"neutral","sentiment_score":-0.08201027247640821}],"sentiment":"neutral","sentiment_score":-0.08283955927776254,"channel":1,"num_words":46,"start":595.19995,"end":607.94495},{"sentences":[{"text":"Yeah.","start":608.805,"end":609.20496,"sentiment":"neutral","sentiment_score":0.14081299304962158},{"text":"Sure.","start":609.20496,"end":609.605,"sentiment":"neutral","sentiment_score":0.1921897530555725},{"text":"No.","start":609.605,"end":609.845,"sentiment":"neutral","sentiment_score":0.09048500657081604},{"text":"That's that's that's gonna be good enough.","start":609.845,"end":611.925,"sentiment":"neutral","sentiment_score":0.327591529914311},{"text":"And I'm sure that you guys gonna be on top of things of when first May kicks in.","start":611.925,"end":616.565,"sentiment":"positive","sentiment_score":0.4669370154539744}],"sentiment":"positive","sentiment_score":0.3971962407231331,"channel":0,"num_words":28,"start":608.805,"end":616.565},{"sentences":[{"text":"And, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive.","start":616.565,"end":623.91,"sentiment":"positive","sentiment_score":0.40399901734458077},{"text":"So you'll be able to send that email to me shortly.","start":623.91,"end":626.23,"sentiment":"positive","sentiment_score":0.40925941413099115},{"text":"Right?","start":626.23,"end":626.47,"sentiment":"neutral","sentiment_score":0.15269899368286133},{"text":"Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month.","start":626.47,"end":636.555,"sentiment":"neutral","sentiment_score":-0.09537842497229576}],"sentiment":"neutral","sentiment_score":0.11290168221777594,"channel":0,"num_words":71,"start":616.565,"end":636.555},{"sentences":[{"text":"Understood.","start":637.3,"end":637.8,"sentiment":"neutral","sentiment_score":-0.03939419239759445},{"text":"As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved.","start":638.10004,"end":643.38,"sentiment":"neutral","sentiment_score":0.014047249929890746},{"text":"So if you do wish to proceed with what's been approved, you are welcome to do so.","start":643.38,"end":646.785,"sentiment":"neutral","sentiment_score":0.18911234596196344},{"text":"I'll look to get the email out to you as soon as I can.","start":646.865,"end":649.26495,"sentiment":"neutral","sentiment_score":0.29988505052668707},{"text":"Just to confirm, what is the best email contact for this one?","start":649.26495,"end":652.40497,"sentiment":"neutral","sentiment_score":0.09550610091537237}],"sentiment":"neutral","sentiment_score":0.13561495162833195,"channel":1,"num_words":65,"start":637.3,"end":652.40497},{"sentences":[{"text":"B for Victor, a for apple, I","start":654.54004,"end":657.5,"sentiment":"neutral","sentiment_score":0.02189170821968998}],"sentiment":"neutral","sentiment_score":0.02189170821968998,"channel":0,"num_words":7,"start":654.54004,"end":657.5},{"sentences":[{"text":"Mhmm.","start":657.26495,"end":657.76495,"sentiment":"neutral","sentiment_score":0.02383496984839439}],"sentiment":"neutral","sentiment_score":0.02383496984839439,"channel":1,"num_words":1,"start":657.26495,"end":657.76495},{"sentences":[{"text":"for India, b for bravo,","start":657.5,"end":659.68,"sentiment":"neutral","sentiment_score":0.019463370367884637}],"sentiment":"neutral","sentiment_score":0.019463370367884637,"channel":0,"num_words":5,"start":657.5,"end":659.68},{"sentences":[{"text":"Mhmm.","start":659.36,"end":659.86,"sentiment":"neutral","sentiment_score":0.03508584946393967}],"sentiment":"neutral","sentiment_score":0.03508584946393967,"channel":1,"num_words":1,"start":659.36,"end":659.86},{"sentences":[{"text":"zedforzoo,.a@lrenergy.com.au.","start":660.54004,"end":669.085,"sentiment":"neutral","sentiment_score":0.04463399201631546}],"sentiment":"neutral","sentiment_score":0.04463399201631546,"channel":0,"num_words":1,"start":660.54004,"end":669.085},{"sentences":[{"text":"K.","start":670.64,"end":671.14,"sentiment":"neutral","sentiment_score":0.022700008004903793},{"text":"Okay.","start":673.375,"end":673.61505,"sentiment":"neutral","sentiment_score":0.024354513734579086},{"text":"Understood.","start":673.61505,"end":674.11505,"sentiment":"neutral","sentiment_score":-0.04878353327512741},{"text":"I'll get the email out to you shortly.","start":674.17505,"end":675.55505,"sentiment":"neutral","sentiment_score":0.15922765526920557}],"sentiment":"neutral","sentiment_score":0.115644748238,"channel":1,"num_words":11,"start":670.64,"end":675.55505},{"sentences":[{"text":"No worries, man.","start":676.8869,"end":677.4469,"sentiment":"neutral","sentiment_score":0.2760002911090851},{"text":"Thank you so much so much, man.","start":677.4469,"end":678.8069,"sentiment":"positive","sentiment_score":0.7700814349310738},{"text":"Thank","start":678.8069,"end":679.3069,"sentiment":"positive","sentiment_score":0.7541232705116272}],"sentiment":"positive","sentiment_score":0.6338812898505818,"channel":0,"num_words":11,"start":676.8869,"end":679.3069},{"sentences":[{"text":"Thank","start":679.775,"end":680.17505,"sentiment":"positive","sentiment_score":0.7682615518569946}],"sentiment":"positive","sentiment_score":0.7682615518569946,"channel":1,"num_words":1,"start":679.775,"end":680.17505},{"sentences":[{"text":"you.","start":680.0069,"end":680.5069,"sentiment":"positive","sentiment_score":0.7312289476394653}],"sentiment":"positive","sentiment_score":0.7312289476394653,"channel":0,"num_words":1,"start":680.0069,"end":680.5069},{"sentences":[{"text":"thank you for your time.","start":680.17505,"end":681.135,"sentiment":"positive","sentiment_score":0.7856117844581604},{"text":"Have a great day.","start":681.135,"end":682.11505,"sentiment":"positive","sentiment_score":0.7556190639734268}],"sentiment":"positive","sentiment_score":0.7722816864649454,"channel":1,"num_words":9,"start":680.17505,"end":682.11505},{"sentences":[{"text":"Yes, man.","start":682.2469,"end":682.8069,"sentiment":"positive","sentiment_score":0.4852558672428131},{"text":"You too.","start":682.8069,"end":683.2069,"sentiment":"positive","sentiment_score":0.3765152394771576},{"text":"Bye bye.","start":683.2069,"end":683.8669,"sentiment":"neutral","sentiment_score":0.2109987959265709}],"sentiment":"positive","sentiment_score":0.3575899675488472,"channel":0,"num_words":6,"start":682.2469,"end":683.8669},{"sentences":[{"text":"Bye.","start":684.41504,"end":684.91504,"sentiment":"neutral","sentiment_score":-0.12070885300636292}],"sentiment":"neutral","sentiment_score":-0.12070885300636292,"channel":1,"num_words":1,"start":684.41504,"end":684.91504}]},"summary":{"result":"success","short":"A customer calls Form Shane's support and is directed to various options for assistance. The speakers express concern about the internal investigation and the potential loss of the company's money. They emphasize the importance of fixing the situation and ensuring it is resolved, including attending to other jobs and submitting evidence. The speakers also discuss the process of resolving a situation with a customer's account, including attending to other jobs and submitting evidence. They confirm the email address and send the email."},"intents":{"segments":[{"text":"Best batteries were claimed than what was intended. Okay.","start_word":268,"end_word":276,"intents":[{"intent":"Verify battery claim","confidence_score":0.000936888}]},{"text":"I'm asking just to confirm that's the scenario you're calling regarding.","start_word":298,"end_word":308,"intents":[{"intent":"Confirm scenario","confidence_score":0.6345487}]},{"text":"But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval.","start_word":319,"end_word":370,"intents":[{"intent":"Redeem case","confidence_score":0.1193993}]},{"text":"But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval. Mhmm. Okay.","start_word":319,"end_word":372,"intents":[{"intent":"Create new case","confidence_score":0.005761116}]},{"text":"So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs.","start_word":410,"end_word":460,"intents":[{"intent":"Review and correct claims","confidence_score":0.16352956}]},{"text":"This will be something that they have advised they will look to attend to after the May 1. This will not result in the STCs of your job changing. They will still be considered a system commissioned in March.","start_word":505,"end_word":543,"intents":[{"intent":"Consider job changes","confidence_score":0.001759537}]},{"text":"It is on the team's list for something to notify the CER of on the May 1. So this can be attended to at the time that was requested by them to do so. Okay. And what should I be doing right now as we speak? Because I need some sort of a shorty from you guys because we haven't done that. We haven't basically made any changes.","start_word":586,"end_word":653,"intents":[{"intent":"Notify cer of changes","confidence_score":0.04493922}]},{"text":"If the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey. How come the STCs are the STCs are sitting at 86 as opposed to whatever amount? Okay.","start_word":655,"end_word":694,"intents":[{"intent":"Resolve issue","confidence_score":0.11966097}]},{"text":"I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened. So we will look to investigate that when available to do so.","start_word":694,"end_word":722,"intents":[{"intent":"Investigate issue","confidence_score":0.1676145}]},{"text":"Should I claim this as BSDCs right now? And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen?","start_word":1276,"end_word":1319,"intents":[{"intent":"Discuss bsdcs status","confidence_score":0.00047985156}]},{"text":"Because if I claim this money right now, then basically, I'm not sure what's gonna happen next. As in do I need to worry about later or the case is gonna be closed or up? I'm not sure.","start_word":1321,"end_word":1358,"intents":[{"intent":"Resolve sdc issue","confidence_score":0.0015100732}]},{"text":"I will look to send you an email just to give you in writing a point of reference that, Please.","start_word":1415,"end_word":1434,"intents":[{"intent":"Send email","confidence_score":0.030836264}]},{"text":"Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past?","start_word":1636,"end_word":1666,"intents":[{"intent":"Forward emails","confidence_score":0.027625551},{"intent":"Assist with email","confidence_score":0.0070784576}]},{"text":"Just to confirm, what is the best email contact for this one?","start_word":1926,"end_word":1937,"intents":[{"intent":"Confirm email contact","confidence_score":0.15571636}]}]},"sentiments":{"segments":[{"text":"Thank you for calling FormBay.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.4593801498413086},{"text":"Please note this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would like to speak with our You've reached FormBay platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the star button at any time for a callback.","start_word":5,"end_word":129,"sentiment":"neutral","sentiment_score":-0.04655515402555466},{"text":"Thank you for calling FormPay. This is Sebastian speaking.","start_word":130,"end_word":138,"sentiment":"positive","sentiment_score":0.365442156791687},{"text":"How can I help you? Hey, Sebastian. Good morning. My name is. I'm calling from LR Energy. I had a chat with one of your colleagues in a couple of weeks ago or a week and a half ago in regards to or give me the BSTC number or reference Mhmm. ID number. It's 9 Yeah. 0 Gotcha. 27627. K. Oh, this is your internal reference number? Or is this the full Yeah. Maybe. Yeah. Probably. I'll give you VSTC number as well in case. It's Yes, 2 please. 189 Yep. 06. Okay. Understood. Yes. Okay. Address of 2 Kenwin Court in Ferntree Gully. That's correct. Okay. Okay. I see there was an issue just with the product that was listed, how it was underclaimed. That's correct. That's it. Best batteries were claimed than what was intended. Okay. Are you So asking me or yep. are you telling me? Are I you just wanted okay. to Alright. confirm. I'm asking just to confirm that's the scenario you're calling regarding. That's correct. Okay. So how can I help with this one?","start_word":139,"end_word":318,"sentiment":"neutral","sentiment_score":-0.01783579637606939},{"text":"But I believe I've been told by your colleague that you are going to cancel the job at CER and then create a brand new, basically, brand new or green, redeem the whole case and put right battery numbers or right battery amount in there and apply again to DER for approval.","start_word":319,"end_word":370,"sentiment":"negative","sentiment_score":-0.356720894575119},{"text":"Mhmm. Okay. So I can see that an email was sent out during the original call, but it seems that the CR may have missed our email and have since approved only for the two batteries. This is fine. So what the CR has currently advised is any installations that were submitted as under claims, so under claims being less batteries claim than what was intended for the job, they will look to review and look to see if a correction can be made to claim for the remaining FTCs. Now as to the process of doing so, given the circumstances in the current industry of the May 1 date, large volume of jobs are being sent to the CER as a result of installers trying to get their FTCs before the rebate drops. This will be something that they have advised they will look to attend to after the May 1. This will not result in the STCs of your job changing. They will still be considered a system commissioned in March. So the March rates will apply to Mhmm. your job even if it is attended to in May. That's the May 1 change in STCs will not apply to this job. But this Mhmm. is something I believe something to look. Yes. It is on the team's list for something to notify the CER of on the May 1. So this can be attended to at the time that was requested by them to do so. Okay. And what should I be doing right now as we speak?","start_word":371,"end_word":631,"sentiment":"neutral","sentiment_score":-0.16889089345932007},{"text":"Because I need some sort of a shorty from you guys because we haven't done that. We haven't basically made any changes.","start_word":632,"end_word":653,"sentiment":"negative","sentiment_score":-0.4745897948741913},{"text":"If the changes has been made to in your system for some reason, we submitted this and then find figured out that, hey. How come the STCs are the STCs are sitting at 86 as opposed to whatever amount? Okay. I'll have to review to see where exactly this issue occurred, that the difference of SCCs happened. So we will look to investigate that when available to do so. See, But Sebastian, in terms of the yep. the idea of the challenge is we do not want to become a scapegoat or we or anyone in the whole conversation. We just want issue to be sorted, which is absolutely Yes. everything is clearly listed on the portal.","start_word":654,"end_word":770,"sentiment":"neutral","sentiment_score":-0.1158425435423851},{"text":"So we are not trying to change and blame and making things ugly, unnecessary.","start_word":771,"end_word":784,"sentiment":"negative","sentiment_score":-0.3507354259490967},{"text":"We've been working Understood. with you for a while. We wanted to make sure that everything when you put if, you know, if they decide, if this happens, if that happens, basically, we we are sitting at the losing end.","start_word":785,"end_word":824,"sentiment":"neutral","sentiment_score":-0.2552669644355774},{"text":"And I you know, we do not want to do hear or we do not want to know that, obviously.","start_word":825,"end_word":844,"sentiment":"negative","sentiment_score":-0.5078592896461487},{"text":"We wanted to make sure that when the issue has been identified, it's been basically, you know, advised to you guys that, hey. This has been done. It's your internal investigation, which has nothing to do with me, figured out what has Understood. happened when we have all the modules listed on the on the on the platform.","start_word":845,"end_word":902,"sentiment":"neutral","sentiment_score":-0.08031365275382996},{"text":"My my my challenge is when you say that if CI decide to, you know, not to proceed or not to give or not to identify or not to do this, that becomes my problem because we have invested that money already from our pocket. Now we are trying to figure out who made a mistake and basically put a blame on them. So I do not want you to go to that route or to to that pathway. What I'm looking to do right now is, okay, here's a problem.","start_word":903,"end_word":993,"sentiment":"negative","sentiment_score":-0.5320934653282166},{"text":"Here's a solution. I understand that the CER is very, very busy. Bombay is very, very busy till May 1. I've completed this, and so we are. But we need to have certainty that, okay, after May 1, it's gonna be resolved, and this is the pathway that's how it's gonna be resolved. Yes. That's all I want to know.","start_word":994,"end_word":1053,"sentiment":"neutral","sentiment_score":-0.0990823358297348},{"text":"I do not want to know that if CR decide not to offer that, if CR decide of who whose mercy are we on when we've done everything As right? There's something happened at your system in your end or on your end or at our end. I'm not sure. So we can identify that, but, you know, we cannot afford to take this hit.","start_word":1054,"end_word":1118,"sentiment":"negative","sentiment_score":-0.4690292179584503},{"text":"So I I just wanted to make sure that we are aligned on this. Yep. As I explained previously, this issue has been raised to our Recreates team who is handling all the systems that have been affected by this nature. At this time, we do have a list of other jobs in similar situations to this one, which as requested by this year, we will look to attend to on the May 1. So everything is set up and ready to go for the May 1, which when that comes around, we will look to attend to this job in terms of claiming the remaining STCs. So these 86 that have been approved, that's all finalized. The remaining STCs with our senior team, which we will look to attend to at the May 1. So everything is set up and ready to go there. And then once that occurs Okay. Sebastian, question to you right now. Should I claim this as BSDCs right now? And if I claim this BSDCs, will you close the case, or do I have any can you can you provide us some sort of, you know, some sort of proof that, okay, that's gonna happen?","start_word":1119,"end_word":1319,"sentiment":"neutral","sentiment_score":0.036236729472875595},{"text":"Because if I claim this money right now, then basically, I'm not sure what's gonna happen next.","start_word":1320,"end_word":1336,"sentiment":"negative","sentiment_score":-0.38747870922088623},{"text":"As in do I need to worry about later or the case is gonna be closed or up? I'm not sure.","start_word":1337,"end_word":1357,"sentiment":"neutral","sentiment_score":-0.2827560007572174},{"text":"So that's the reason I'm not hitting sell.","start_word":1358,"end_word":1365,"sentiment":"negative","sentiment_score":-0.3739413917064667},{"text":"So what what Understood. should I do in your eyes?","start_word":1366,"end_word":1375,"sentiment":"neutral","sentiment_score":-0.13049426674842834},{"text":"So you are welcome to trade for these STCs accordingly, the 86 that have been approved thus far.","start_word":1376,"end_word":1393,"sentiment":"positive","sentiment_score":0.34388765692710876},{"text":"This will not impact the remaining STCs in that particular aspect that is considered a separate scenario to the first 86. I will look to send you an email just to give you in writing a point of reference that, Please. yes, we have Yep. Yep. understood that there are there is a discrepancy here. There are batteries that were not claimed, and we will look to speak to the CER Mhmm. for the difference. So I'll send Mhmm. you an email just as confirmation Great.","start_word":1394,"end_word":1479,"sentiment":"neutral","sentiment_score":-0.007127898279577494},{"text":"that that is happening.","start_word":1480,"end_word":1483,"sentiment":"positive","sentiment_score":0.4381637275218963},{"text":"Please. Please. And, you know, rest assured, because what I've been told previously by a colleague that the SDC, we are going to cancel this whole SDC thing, so the SDC thing, and we reapply again with the proper format. So I wasn't Understood. sure that that was done or not, but now I've We received did attempt the to approval. do so on our end Yeah. by sending across an email to the CR notifying them of the issue that happened while the form was processing. It seems that Yeah. just due Yeah. to the circumstances Yeah. Yeah.","start_word":1484,"end_word":1582,"sentiment":"neutral","sentiment_score":-0.11686881631612778},{"text":"outside of our control, this email may not have been received by the CR or there must might have been some miscommunication there, thus the form being approved with the incorrect amount.","start_word":1583,"end_word":1614,"sentiment":"negative","sentiment_score":-0.3446168601512909},{"text":"So we will look to resolve this Okay. in post now by attending to it in Mhmm. May 1. Okay. Would you be able to forward that email to me as well just for the sake of merit cards that the email and the conversation has been listed in the past? Just in case that if CER comes back to you or come back comes back later on stage and saying that, hey. Listen. You know, we've never received or we do not know what you're talking about. So at least we have a point of reference just in case. Because I believe you guys are talking to CER, not being not us. Understood. I don't have access to that email specifically as it was sent through the team member's private Outlook to the CER, but I can look to address that that email did occur in the email so you can have that as a point of reference. Yeah. Sure. No. That's that's that's gonna be good enough.","start_word":1615,"end_word":1783,"sentiment":"neutral","sentiment_score":0.033666211274072266},{"text":"And I'm sure that you guys gonna be on top of things of when first May kicks in. And, yeah, I'll I'll basically proceed and claim the the BST fees for this amount once I receive. So you'll be able to send that email to me shortly.","start_word":1784,"end_word":1830,"sentiment":"positive","sentiment_score":0.42745518684387207},{"text":"Right? Because I do not want you to pass on 3PM window as we need a cash flow in order to make sure that whatever needed to be done will be done before the end of this year end of this month. Understood. As mentioned previously, this session that you and I have discussed with the remaining STCs is separate to what's been approved. So if you do wish to proceed with what's been approved, you are welcome to do so. I'll look to get the email out to you as soon as I can. Just to confirm, what is the best email contact for this one? B for Victor, a for apple, I Mhmm. for India, b for bravo, Mhmm. zedforzoo,.a@lrenergy.com.au. K. Okay. Understood. I'll get the email out to you shortly. No worries, man.","start_word":1831,"end_word":1966,"sentiment":"neutral","sentiment_score":0.051505247021422666},{"text":"Thank you so much so much, man. Thank Thank you. thank you for your time. Have a great day. Yes, man. You too.","start_word":1967,"end_word":1989,"sentiment":"positive","sentiment_score":0.6929430961608887},{"text":"Bye bye. Bye.","start_word":1990,"end_word":1992,"sentiment":"neutral","sentiment_score":0.19153475761413577}],"average":{"sentiment":"neutral","sentiment_score":-0.08337598953992241}}}}