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What the reason why I reached out to you is we are happy to activate your service. We received your activation order. However, I noticed here that the transaction or the payment, it's being declined. Okay. So nothing to worry. Here's what I'm what we are going to do. You don't need to reprocess another order. We already got your details here. And then I could see in here that you signed up for twelve month contract. Right? So, basically, currently, we have deals, a promo. If our customer sign up for a twelve month or twenty four month contract, they are getting a free router. And you mentioned you're you're checking if you had a router, because if not, you will be receiving a router from us. What you need to pay is the delivery charge. That is $20 for standard and express for $30. And then since you are on a twelve month contract, you are also eligible for a free month service. So once we've activated your service this month, the full month of September will be free, and your first invoice for the Internet service will be on October 1. So, technically, what you just need to pay today is the delivery fee for your free router associated to your twelve month contract. So could you tell me which delivery you would like? Like express, one to three days, or the standard? Mhmm. Oh, yeah. Definitely. As long as the router is compatible, you can go ahead and use it. So here's what we are going to do. Our tech team is in progress with processing your service activation. And then once it's completed, they will send you, like, the email and the SMS with your username and password or the credentials. So if you are at home, you could try to connect your router. And in case you need any assistance or support, just let us know, and our tech rep live will be available until 6PM today. You're welcome. So we are clear on this. Basically, you don't need to pay the front payment for the service. Your first Internet invoice will be on October 1. Alright? Also, you are eligible for a discounted period for six months, 15%. So your first invoice, it will reflect also the 15% discount. But, of course, mister Kumar, you have to fulfill the contract. I know you understand that if you are in a lock in contract, if you terminate the service within the contract, applicable fees may be, applied, like the cancellation fee and everything, and discounted amount will be null and void. Okay? But there will be no problem if you finish your contract, and we'll be more than happy to have you with Airtel. Just wait for the details shortly once your service has been activated. Let me check if you provided your unit okay. That's perfect. Unit number is 1606? Okay. Thank you so much. Just wait for the details. Sure. Oh, yes. Yes. So for now, you would like to try the basic. And then if you decided to upgrade your service, just call us in advance. Like, for example, you try this service for full month, and then you're deciding it's not enough, just give us a call, like, last week of September. In that way, we could upgrade it effective by October. So you will not be charged for the current plan and to the new plan because our billing cycle start every first. Alright? Just let us know. We can do that. Alright. And anything else that I may help you today? You have any questions? Okay. So just wait for the details shortly, alright, so you can get connected. You're welcome. 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Good morning. This is Airtel accounts. Am I speaking to Waduj Kumar? Hi.\n\nHow are you today? That's that's great to hear. I'm good. Thank you so much for answering my phone call. What the reason why I reached out to you is we are happy to activate your service.\n\nWe received your activation order. However, I noticed here that the transaction or the payment, it's being declined. Okay. So nothing to worry. Here's what I'm what we are going to do.\n\nYou don't need to reprocess another order. We already got your details here. And then I could see in here that you signed up for twelve month contract. Right? So, basically, currently, we have deals, a promo.\n\nIf our customer sign up for a twelve month or twenty four month contract, they are getting a free router. And you mentioned you're you're checking if you had a router, because if not, you will be receiving a router from us. What you need to pay is the delivery charge. That is $20 for standard and express for $30. And then since you are on a twelve month contract, you are also eligible for a free month service.\n\nSo once we've activated your service this month, the full month of September will be free, and your first invoice for the Internet service will be on October 1. So, technically, what you just need to pay today is the delivery fee for your free router associated to your twelve month contract. So could you tell me which delivery you would like? Like express, one to three days, or the standard? Mhmm.\n\nOh, yeah. Definitely. As long as the router is compatible, you can go ahead and use it. So here's what we are going to do. Our tech team is in progress with processing your service activation.\n\nAnd then once it's completed, they will send you, like, the email and the SMS with your username and password or the credentials. So if you are at home, you could try to connect your router. And in case you need any assistance or support, just let us know, and our tech rep live will be available until 6PM today. You're welcome. So we are clear on this.\n\nBasically, you don't need to pay the front payment for the service. Your first Internet invoice will be on October 1. Alright? Also, you are eligible for a discounted period for six months, 15%. So your first invoice, it will reflect also the 15% discount.\n\nBut, of course, mister Kumar, you have to fulfill the contract. I know you understand that if you are in a lock in contract, if you terminate the service within the contract, applicable fees may be, applied, like the cancellation fee and everything, and discounted amount will be null and void. Okay? But there will be no problem if you finish your contract, and we'll be more than happy to have you with Airtel. Just wait for the details shortly once your service has been activated.\n\nLet me check if you provided your unit okay. That's perfect. Unit number is 1606? Okay. Thank you so much.\n\nJust wait for the details. Sure. Oh, yes. Yes. So for now, you would like to try the basic.\n\nAnd then if you decided to upgrade your service, just call us in advance. Like, for example, you try this service for full month, and then you're deciding it's not enough, just give us a call, like, last week of September. In that way, we could upgrade it effective by October. So you will not be charged for the current plan and to the new plan because our billing cycle start every first. Alright?\n\nJust let us know. We can do that. Alright. And anything else that I may help you today? You have any questions?\n\nOkay. So just wait for the details shortly, alright, so you can get connected. You're welcome. 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Oh, yeah. Yeah. Good morning. I'm good. Thank you. How are you? Oh. Oh, yeah. Yeah. I'm just trying to do that again right now because I was checking the router that I had. I was checking whether it's compatible, it is. Okay. Yes. Yeah. Okay. Okay. Yeah. Yes. So can I use my own router? Because I think I have one. Yeah. Yeah. Okay. Okay. Okay. Okay. Thank you. Okay. Alright. Great. Oh, yeah. Yeah. Yeah. Yeah. Yeah. I understand. Yeah. Yeah. Alright. Alright. I understand. Yeah. I just have one question. Can I, like, change my package after, like, I selected the basic one for now? Can I, like, upgrade it after if I want? Yeah. Alright. Alright. Okay. Yeah. Yeah. No worries. Okay. No. That's it. Alright. Thank you very much. Thank you. 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Oh, yeah. Yeah. Good morning. I'm good.\n\nThank you. How are you? Oh. Oh, yeah. Yeah.\n\nI'm just trying to do that again right now because I was checking the router that I had. I was checking whether it's compatible, it is. Okay. Yes. Yeah.\n\nOkay. Okay. Yeah. Yes. So can I use my own router?\n\nBecause I think I have one. Yeah. Yeah. Okay. Okay.\n\nOkay. Okay. Thank you. Okay. Alright.\n\nGreat. Oh, yeah. Yeah. Yeah. Yeah.\n\nYeah. I understand. Yeah. Yeah. Alright.\n\nAlright. I understand. Yeah. I just have one question. Can I, like, change my package after, like, I selected the basic one for now?\n\nCan I, like, upgrade it after if I want? Yeah. Alright. Alright. Okay.\n\nYeah. Yeah. No worries. Okay. No.\n\nThat's it. Alright. Thank you very much. Thank you. 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you.","start":312.43,"end":312.99,"sentiment":"positive","sentiment_score":0.7446699142456055},{"text":"Bye.","start":312.99,"end":313.49,"sentiment":"neutral","sentiment_score":-0.121134951710701}],"sentiment":"positive","sentiment_score":0.42195251388475297,"num_words":10,"start":299.885,"end":313.49}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good morning. This is Airtel accounts. Am I speaking to Waduj Kumar?\n\nChannel 1: Oh, yeah. Yeah. Good morning.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. Thank you. How\n\nChannel 0: That's that's great to hear. I'm good. Thank you so much for answering my phone call.\n\nChannel 1: are\n\nChannel 0: What\n\nChannel 1: you?\n\nChannel 0: the reason why I reached out to you is we are happy to activate your service. We received your activation order. However, I noticed here that\n\nChannel 1: Oh.\n\nChannel 0: the transaction or the payment, it's being declined.\n\nChannel 1: Oh, yeah. Yeah. I'm just trying to do that again right now because I was checking the router that I had. I was checking whether it's compatible, it is.\n\nChannel 0: Okay. So nothing to worry. Here's what I'm what we are going to do. You don't need to reprocess another order. We already got your details here.\n\nAnd\n\nChannel 1: Okay.\n\nChannel 0: then I could see in here that you signed up for twelve month contract. Right?\n\nChannel 1: Yes.\n\nChannel 0: So, basically, currently, we have deals, a promo. If our customer sign up for a twelve month or twenty four month contract, they are getting a free router. And you mentioned you're you're checking if you had a router, because if\n\nChannel 1: Yeah.\n\nChannel 0: not, you will be receiving a router from us. What you need to pay is the delivery charge.\n\nChannel 1: Okay.\n\nChannel 0: That is $20 for standard and express for $30. And then since you are on a twelve month contract, you are also eligible for a free month service. So once we've activated your service this month, the full month of September will be free, and your first invoice for the Internet service will be on October 1. So, technically,\n\nChannel 1: Okay.\n\nChannel 0: what you just need to pay today is the delivery fee for your free router associated to your twelve month contract. So could you tell me which delivery you would like? Like express, one to\n\nChannel 1: Yeah.\n\nChannel 0: three days, or the standard?\n\nChannel 1: Yes. So can I use my own router? Because I think I have one.\n\nChannel 0: Mhmm. Oh, yeah. Definitely.\n\nChannel 1: Yeah.\n\nChannel 0: As long as the router is compatible, you can\n\nChannel 1: Yeah.\n\nChannel 0: go ahead and use it. So here's what we are going to do. Our tech team is in progress with processing your service activation. And then once it's completed,\n\nChannel 1: Okay.\n\nChannel 0: they will send you, like, the email and the SMS with your username and password or the credentials. So\n\nChannel 1: Okay.\n\nChannel 0: if you are at home, you could try to connect your router. And in case you need any assistance or support, just let us know, and our tech rep live will be available until 6PM today.\n\nChannel 1: Okay. Okay. Thank you.\n\nChannel 0: You're welcome. So we are clear on this. Basically, you don't need to pay the front payment for the service. Your\n\nChannel 1: Okay.\n\nChannel 0: first Internet invoice will be on October 1.\n\nChannel 1: Alright.\n\nChannel 0: Alright? Also, you are eligible for a discounted period for six months, 15%.\n\nChannel 1: Great.\n\nChannel 0: So your\n\nChannel 1: Oh,\n\nChannel 0: first\n\nChannel 1: yeah.\n\nChannel 0: invoice, it will reflect also the 15% discount. But, of course, mister Kumar, you have\n\nChannel 1: Yeah.\n\nChannel 0: to fulfill the contract.\n\nChannel 1: Yeah.\n\nChannel 0: I know\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: understand\n\nChannel 1: understand.\n\nChannel 0: that if you are in a\n\nChannel 1: Yeah.\n\nChannel 0: lock in\n\nChannel 1: Yeah.\n\nChannel 0: contract, if you terminate the service within the contract, applicable fees may be, applied, like the cancellation fee and everything, and discounted amount will be null and void. Okay?\n\nChannel 1: Alright.\n\nChannel 0: But there\n\nChannel 1: Alright.\n\nChannel 0: will\n\nChannel 1: I\n\nChannel 0: be\n\nChannel 1: understand.\n\nChannel 0: no problem if you finish your contract, and we'll be more than happy to have you with Airtel. Just wait for the details shortly once your service has been activated. Let me check if you provided your unit okay. That's perfect. Unit number is 1606?\n\nOkay. Thank you so much.\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: I\n\nChannel 0: wait\n\nChannel 1: just\n\nChannel 0: for\n\nChannel 1: have\n\nChannel 0: the\n\nChannel 1: one\n\nChannel 0: details.\n\nChannel 1: question. Can I, like, change my package after, like, I selected the basic one for now? Can I, like, upgrade it after if I want?\n\nChannel 0: Sure. Oh, yes. Yes. So for now, you would like to try the basic. And then\n\nChannel 1: Yeah.\n\nChannel 0: if you decided to upgrade your service, just call us in advance. Like, for example, you try this service for full month, and then you're deciding it's not enough, just give us a call, like, last week of September. In that way, we could upgrade it effective by October. So you will\n\nChannel 1: Alright.\n\nChannel 0: not be charged for the current plan and to the new plan because\n\nChannel 1: Alright.\n\nChannel 0: our billing cycle start every first. Alright?\n\nChannel 1: Okay.\n\nChannel 0: Just let\n\nChannel 1: Yeah.\n\nChannel 0: us\n\nChannel 1: Yeah.\n\nChannel 0: know.\n\nChannel 1: No\n\nChannel 0: We\n\nChannel 1: worries.\n\nChannel 0: can do that. Alright.\n\nChannel 1: Okay.\n\nChannel 0: And anything else that I may help you today? You have any questions?\n\nChannel 1: No. That's it.\n\nChannel 0: Okay. So just wait for the details shortly, alright, so you can\n\nChannel 1: Alright.\n\nChannel 0: get\n\nChannel 1: Thank\n\nChannel 0: connected.\n\nChannel 1: you very much.\n\nChannel 0: You're welcome. Happy to be goodbye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.02892548218369484}],"sentiment":"neutral","sentiment_score":0.02892548218369484,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Hi.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.10528573393821716},{"text":"Good morning.","start":3.4399998,"end":4.26,"sentiment":"neutral","sentiment_score":0.25123268365859985},{"text":"This is Airtel accounts.","start":4.3199997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.12521520256996155},{"text":"Am I speaking to Waduj Kumar?","start":5.92,"end":8.26,"sentiment":"neutral","sentiment_score":0.06345689731339614}],"sentiment":"neutral","sentiment_score":0.11456563810889538,"channel":0,"num_words":13,"start":3.12,"end":8.26},{"sentences":[{"text":"Oh, 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activate your service.","start":18.165,"end":23.045,"sentiment":"neutral","sentiment_score":0.16483314894139767},{"text":"We received your activation order.","start":23.045,"end":25.305,"sentiment":"neutral","sentiment_score":0.0406169556081295},{"text":"However, I noticed here that","start":25.71,"end":27.65,"sentiment":"neutral","sentiment_score":-0.17094357460737228}],"sentiment":"neutral","sentiment_score":0.0763729726179288,"channel":0,"num_words":26,"start":18.165,"end":27.65},{"sentences":[{"text":"Oh.","start":27.74,"end":28.24,"sentiment":"neutral","sentiment_score":-0.1771489381790161}],"sentiment":"neutral","sentiment_score":-0.1771489381790161,"channel":1,"num_words":1,"start":27.74,"end":28.24},{"sentences":[{"text":"the transaction or the payment, it's being declined.","start":27.949999,"end":31.009998,"sentiment":"negative","sentiment_score":-0.4158460460603237}],"sentiment":"negative","sentiment_score":-0.4158460460603237,"channel":0,"num_words":8,"start":27.949999,"end":31.009998},{"sentences":[{"text":"Oh, yeah.","start":31.82,"end":32.3,"sentiment":"neutral","sentiment_score":-0.1231733150780201},{"text":"Yeah.","start":32.3,"end":32.7,"sentiment":"neutral","sentiment_score":-0.0751657634973526},{"text":"I'm just trying to do that again right now because I was checking the router that I had.","start":32.7,"end":38.16,"sentiment":"neutral","sentiment_score":-0.036890861267844834},{"text":"I was checking whether it's compatible, it 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here.","start":49.184998,"end":51.605,"sentiment":"neutral","sentiment_score":0.1715343768397967}],"sentiment":"neutral","sentiment_score":0.12723941783662196,"channel":0,"num_words":27,"start":41.745,"end":51.605},{"sentences":[{"text":"And","start":51.920002,"end":52.16,"sentiment":"neutral","sentiment_score":0.0835389643907547}],"sentiment":"neutral","sentiment_score":0.0835389643907547,"channel":0,"num_words":1,"start":51.920002,"end":52.16},{"sentences":[{"text":"Okay.","start":52.055,"end":52.555,"sentiment":"neutral","sentiment_score":0.06805165112018585}],"sentiment":"neutral","sentiment_score":0.06805165112018585,"channel":1,"num_words":1,"start":52.055,"end":52.555},{"sentences":[{"text":"then I could see in here that you signed up for twelve month contract.","start":52.16,"end":55.7,"sentiment":"neutral","sentiment_score":0.05410157410161836},{"text":"Right?","start":55.76,"end":56.26,"sentiment":"neutral","sentiment_score":0.05372975766658783}],"sentiment":"neutral","sentiment_score":0.05407678633928299,"channel":0,"num_words":15,"start":52.16,"end":56.26},{"sentences":[{"text":"Yes.","start":56.375,"end":56.67,"sentiment":"neutral","sentiment_score":0.07321768999099731}],"sentiment":"neutral","sentiment_score":0.07321768999099731,"channel":1,"num_words":1,"start":56.375,"end":56.67},{"sentences":[{"text":"So, basically, currently, we have deals, a promo.","start":56.8,"end":62.02,"sentiment":"neutral","sentiment_score":0.08890603762120008},{"text":"If our customer sign up for a twelve month or twenty four month contract, they are getting a free router.","start":62.239998,"end":68.175,"sentiment":"neutral","sentiment_score":0.12494426555931568},{"text":"And you mentioned you're you're checking if you had a router, because 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do that.","start":293.465,"end":294.36502,"sentiment":"neutral","sentiment_score":0.16160429020722708},{"text":"Alright.","start":294.825,"end":295.30502,"sentiment":"neutral","sentiment_score":0.18954166769981384}],"sentiment":"neutral","sentiment_score":0.16858863458037376,"channel":0,"num_words":4,"start":293.465,"end":295.30502},{"sentences":[{"text":"Okay.","start":295.08502,"end":295.58502,"sentiment":"neutral","sentiment_score":0.15849082171916962}],"sentiment":"neutral","sentiment_score":0.15849082171916962,"channel":1,"num_words":1,"start":295.08502,"end":295.58502},{"sentences":[{"text":"And anything else that I may help you today?","start":295.30502,"end":297.565,"sentiment":"neutral","sentiment_score":0.18436036507288614},{"text":"You have any 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Kumar, called Airtel accounts to activate his service. The representative informed him that his payment was declined, but they activated his service and offered a promotion for a free router. The representative also informed him of his eligibility for a discounted rate and offered assistance if needed. The call ended with the representative confirming the activation and offering further assistance if needed."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Waduj Kumar? Oh, yeah.","start_word":4,"end_word":15,"intents":[{"intent":"Verify account details","confidence_score":0.000015361185}]},{"text":"the reason why I reached out to you is we are happy to activate your service. We received your activation order. However, I noticed here that Oh. the transaction or the payment, it's being declined. Oh, yeah.","start_word":48,"end_word":84,"intents":[{"intent":"Activate service","confidence_score":0.31208277}]},{"text":"I'm just trying to do that again right now because I was checking the router that I had. I was checking whether it's compatible, it is. Okay.","start_word":86,"end_word":112,"intents":[{"intent":"Check router compatibility","confidence_score":0.8517249}]},{"text":"what you just need to pay today is the delivery fee for your free router associated to your twelve month contract.","start_word":278,"end_word":298,"intents":[{"intent":"Assist with router setup and pricing","confidence_score":0.000002155908}]},{"text":"they will send you, like, the email and the SMS with your username and password or the credentials. So Okay.","start_word":378,"end_word":397,"intents":[{"intent":"Send email and sms with support for router setup and setup","confidence_score":4.9222353e-7}]},{"text":"Also, you are eligible for a discounted period for six months, 15%.","start_word":470,"end_word":481,"intents":[{"intent":"Confirm agreement for discount for free router service","confidence_score":0.0000032687776}]},{"text":"Also, you are eligible for a discounted period for six months, 15%. Great.","start_word":470,"end_word":482,"intents":[{"intent":"Provide discount for contract fulfillment","confidence_score":0.028192047}]},{"text":"And anything else that I may help you today? You have any questions?","start_word":755,"end_word":767,"intents":[{"intent":"Help customer","confidence_score":0.0011487488}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Waduj Kumar? Oh, yeah. Yeah. Good morning. Hi.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.140445277094841},{"text":"How are you today? I'm good. Thank you. How That's that's great to hear. I'm good. Thank you so much for answering my phone call.","start_word":20,"end_word":44,"sentiment":"positive","sentiment_score":0.5991817116737366},{"text":"are What you? the reason why I reached out to you is we are happy to activate your service. We received your activation order. However, I noticed here that Oh.","start_word":45,"end_word":74,"sentiment":"neutral","sentiment_score":0.061704449355602264},{"text":"the transaction or the payment, it's being declined.","start_word":75,"end_word":82,"sentiment":"negative","sentiment_score":-0.4242636561393738},{"text":"Oh, yeah. Yeah. I'm just trying to do that again right now because I was checking the router that I had. I was checking whether it's compatible, it is. Okay. So nothing to worry. Here's what I'm what we are going to do. You don't need to reprocess another order. We already got your details here. And Okay. then I could see in here that you signed up for twelve month contract. Right? Yes. So, basically, currently, we have deals, a promo. If our customer sign up for a twelve month or twenty four month contract, they are getting a free router. And you mentioned you're you're checking if you had a router, because if Yeah. not, you will be receiving a router from us. What you need to pay is the delivery charge. Okay. That is $20 for standard and express for $30. And then since you are on a twelve month contract, you are also eligible for a free month service. So once we've activated your service this month, the full month of September will be free, and your first invoice for the Internet service will be on October 1. So, technically, Okay. what you just need to pay today is the delivery fee for your free router associated to your twelve month contract. So could you tell me which delivery you would like? Like express, one to Yeah. three days, or the standard? Yes. So can I use my own router? Because I think I have one. Mhmm. Oh, yeah. Definitely. Yeah. As long as the router is compatible, you can Yeah. go ahead and use it. So here's what we are going to do. Our tech team is in progress with processing your service activation. And then once it's completed, Okay. they will send you, like, the email and the SMS with your username and password or the credentials. So Okay. if you are at home, you could try to connect your router. And in case you need any assistance or support, just let us know, and our tech rep live will be available until 6PM today. Okay. Okay.","start_word":83,"end_word":435,"sentiment":"neutral","sentiment_score":0.08980978843848361},{"text":"Thank you. You're welcome.","start_word":436,"end_word":439,"sentiment":"positive","sentiment_score":0.428320825099945},{"text":"So we are clear on this. Basically, you don't need to pay the front payment for the service. Your Okay. first Internet invoice will be on October 1. Alright. Alright? Also, you are eligible for a discounted period for six months, 15%.","start_word":440,"end_word":481,"sentiment":"neutral","sentiment_score":0.21258166432380676},{"text":"Great.","start_word":482,"end_word":482,"sentiment":"positive","sentiment_score":0.5995908379554749},{"text":"So your Oh, first yeah. invoice, it will reflect also the 15% discount. But, of course, mister Kumar, you have Yeah. to fulfill the contract. Yeah. I know Yeah. Yeah. you I understand understand. that if you are in a Yeah. lock in Yeah. contract, if you terminate the service within the contract, applicable fees may be, applied, like the cancellation fee and everything, and discounted amount will be null and void. Okay? Alright. But there Alright. will I be understand.","start_word":483,"end_word":563,"sentiment":"neutral","sentiment_score":-0.047672460660522366},{"text":"no problem if you finish your contract, and we'll be more than happy to have you with Airtel.","start_word":564,"end_word":581,"sentiment":"positive","sentiment_score":0.535593569278717},{"text":"Just wait for the details shortly once your service has been activated. Let me check if you provided your unit okay.","start_word":582,"end_word":602,"sentiment":"neutral","sentiment_score":0.22382186353206637},{"text":"That's perfect.","start_word":603,"end_word":604,"sentiment":"positive","sentiment_score":0.6059871315956116},{"text":"Unit number is 1606? Okay.","start_word":605,"end_word":609,"sentiment":"neutral","sentiment_score":0.18743693828582764},{"text":"Thank you so much.","start_word":610,"end_word":613,"sentiment":"positive","sentiment_score":0.5584088563919067},{"text":"Yeah. Just wait I just for have the details. one question. Can I, like, change my package after, like, I selected the basic one for now? Can I, like, upgrade it after if I want? Sure. Oh, yes. Yes. So for now, you would like to try the basic. And then Yeah. if you decided to upgrade your service, just call us in advance. Like, for example, you try this service for full month, and then you're deciding it's not enough, just give us a call, like, last week of September. In that way, we could upgrade it effective by October. So you will Alright. not be charged for the current plan and to the new plan because Alright. our billing cycle start every first. Alright? Okay. Just let Yeah. us Yeah. know. No We worries. can do that. Alright. Okay. And anything else that I may help you today? You have any questions? No. That's it. Okay. So just wait for the details shortly, alright, so you can Alright.","start_word":614,"end_word":783,"sentiment":"neutral","sentiment_score":0.05098997415865169},{"text":"get Thank connected. you very much. You're welcome. Happy to be goodbye. Thank you. Bye.","start_word":784,"end_word":798,"sentiment":"positive","sentiment_score":0.6414260864257812}],"average":{"sentiment":"neutral","sentiment_score":0.1199043491107811}}}}