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Oh, that hasn't happened yet. I thought that was Monday. Okay. Let me show you a nice day for it. Okay. Alright. Nice. So that's this afternoon, but you made the offer to the Sloverchain nurse, and that is okay now. She accepted? Okay. Alright. And as you're thinking, if Aaliyah interviews well, you will offer her? Okay. Okay. How is okay. But it's early days. Yeah. Yeah. And how how's Vicky? Okay. Alright. So I guess let's just see what happens this afternoon and make a fairly quick decision so we can get this happening. So then in terms of that support, I guess all you can do is work with what you've got and sort of make decisions from there. And, look, if if Aliyah is the right person, then I guess let's have a conversation about should you be a clinical care partner or not. I'm understanding that we might have to carry some a cost on that. But then if someone does leave, you already got the person in place type of thing. And I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each. It it it's certainly worth looking at. I wouldn't discount it if you think it's the right choice. So then I'm also conscious we need to get back to three digital with that broadest level of support that they've offered. I don't wanna leave that hanging around because they'll need some time to mobilize whatever staff they're gonna use for that. So I'm not sure whether you've got some flavor as to what that should look like. Are you wanting to wait till you finish the interview and make any decision on it? But that that bit needs to happen, I guess, as well. It it would be. And I guess we would need that sort of we'd need to probably talk a bit more about it, but I think it would be a guidance and and a resource available. So I I get their problem then. What this is, well, we're not gonna roster on your behalf, but we'll make sure that we have plenty of resource available to Lucia and help with that. Now whether that practically, I think what that'll practically translate to is let's have a look at how we can do things differently as part of the overview of Sandware, and we'll get that happening quickly. That's my that was what I read into it. Yep. Because we always have to talk to clients and let them know changes and comments that need to go out, etcetera. But it's it's one of those damned if you do, damned if you don't scenarios. Okay. So I thought we'd set the SoCastors up. I suppose it is I get that. Obviously, it's important to get this resolved. But is that is that is that something that we need to look at now as opposed to trying to sort out people leaving in coverage and It's probably a conversation you'd have to have with Casey then and and see if you can help with it. So there's not it's not a huge time consumer, is it? Well, in until we get till we get a better solution. Okay. Well, I I guess I'm just conscious time's ticking and you must be now four weeks away from going on holiday. And at that point, we may, if we're lucky, have one of the two new care partners on board who will barely have landed, and we may or may not have the other one on board. And we when does Riley get back? How many weeks? Okay. So that that at least will be good. I guess it's just literally, you know, trying to work out what the teams needed. We said to the support worker yesterday, you know, we're gonna bring support in, which is great, and we can, and we we we just need to keep that momentum going. So it's what how do you want that to look? And I've got three digital email and me saying what's happening. So But it's I I guess it's always always gonna be and always has been like that about do we invest in the short term now and it's more awkward so we get this longer term gains or do we just muddle through? But my concern is that if we muddle through and we end up with a, you know, God forbid, should Kim or Vicky decide to pull the pin, Riley can't come back when she thinks you're on leave. Kim's on leave anyway for that matter. We have a problem. And so we have to put something in place. And so at the very least, it's a conversation with three digital saying, what is this gonna look like? Which I'm happy to do, but I don't have enough knowledge of the day that they're running it to to talk with them about any sensible things about whether that will make a positive impact. So do you want me to book any time with them for you and I to go through it and then say, right. Yeah. We're happy with that. Oh, no. That's not gonna work or and then we can decide and go from there. Okay. I don't know whether it'll be mailed, I guess. Yeah. Okay. What else did I wanna check with you? Claire's leaving. What's the plan to celebrate that? We got an event. Has it already happened? Cooler Bar have an official policy because she's been here for more than ten years. There's a they'll chip in some money, etcetera. Mhmm. Okay. And in terms of gifts unless you wanted to add the cooler barn money to it. You can just add that on your card, Bian, and then kind of it back in yeah. Yeah. Okay. Alright. What else do I have? So would you get upset if some people from here walk over to say goodbye? That's alright. So what time is afternoon to you on? Oh, okay. Well, okay. What time should we avoid then? Was that total three or something? Okay. Alright. I will let some key people know that's the last day of Friday. They already know that, but not to crash the afternoon tea. Okay. Understood. Yep. Okay. Fair enough. Okay. Support at home pricing. Conscious that the letters need to go out on Tuesday next week. So we just need to finalize our pricing. Helen's keen to have those numbers. I believe so. That's what she told me. Alright. And the last one was Helena said that you just add a bit in inverted commas to the client contribution to CHSP. Are you happy with that? I don't know. Stick 5% on or something like that or round it down or whatever it ends up being, and then just keep a record of it. Alright. Okay. So you're interviewing this afternoon, see how that then goes and make decisions from that. I will book in a time with three digital and try and get Mel, and then we'll decide if they're gonna add value or not. Claire's afternoon tea is on Friday, 2PM, avoid, but then we can stay alone. You've got a you've sorted out the leaving thing. Spotted on pricing. You're gonna check, and you've made some contributions of the clients for CHSP. Good. Righty ho. Thanks for that. 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Just thought I'll give you a quick call and get bits of updates if you got five minutes. So where we at with recruitment? So you're interviewing Aliyah Aliyah Aliyah? Oh, that hasn't happened yet.\n\nI thought that was Monday. Okay. Let me show you a nice day for it. Okay. Alright.\n\nNice. So that's this afternoon, but you made the offer to the Sloverchain nurse, and that is okay now. She accepted? Okay. Alright.\n\nAnd as you're thinking, if Aaliyah interviews well, you will offer her? Okay. Okay. How is okay. But it's early days.\n\nYeah. Yeah. And how how's Vicky? Okay. Alright.\n\nSo I guess let's just see what happens this afternoon and make a fairly quick decision so we can get this happening. So then in terms of that support, I guess all you can do is work with what you've got and sort of make decisions from there. And, look, if if Aliyah is the right person, then I guess let's have a conversation about should you be a clinical care partner or not. I'm understanding that we might have to carry some a cost on that. But then if someone does leave, you already got the person in place type of thing.\n\nAnd I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each. It it it's certainly worth looking at. I wouldn't discount it if you think it's the right choice. So then I'm also conscious we need to get back to three digital with that broadest level of support that they've offered. I don't wanna leave that hanging around because they'll need some time to mobilize whatever staff they're gonna use for that.\n\nSo I'm not sure whether you've got some flavor as to what that should look like. Are you wanting to wait till you finish the interview and make any decision on it? But that that bit needs to happen, I guess, as well. It it would be. And I guess we would need that sort of we'd need to probably talk a bit more about it, but I think it would be a guidance and and a resource available.\n\nSo I I get their problem then. What this is, well, we're not gonna roster on your behalf, but we'll make sure that we have plenty of resource available to Lucia and help with that. Now whether that practically, I think what that'll practically translate to is let's have a look at how we can do things differently as part of the overview of Sandware, and we'll get that happening quickly. That's my that was what I read into it. Yep.\n\nBecause we always have to talk to clients and let them know changes and comments that need to go out, etcetera. But it's it's one of those damned if you do, damned if you don't scenarios. Okay. So I thought we'd set the SoCastors up. I suppose it is I get that.\n\nObviously, it's important to get this resolved. But is that is that is that something that we need to look at now as opposed to trying to sort out people leaving in coverage and It's probably a conversation you'd have to have with Casey then and and see if you can help with it. So there's not it's not a huge time consumer, is it? Well, in until we get till we get a better solution. Okay.\n\nWell, I I guess I'm just conscious time's ticking and you must be now four weeks away from going on holiday. And at that point, we may, if we're lucky, have one of the two new care partners on board who will barely have landed, and we may or may not have the other one on board. And we when does Riley get back? How many weeks? Okay.\n\nSo that that at least will be good. I guess it's just literally, you know, trying to work out what the teams needed. We said to the support worker yesterday, you know, we're gonna bring support in, which is great, and we can, and we we we just need to keep that momentum going. So it's what how do you want that to look? And I've got three digital email and me saying what's happening.\n\nSo But it's I I guess it's always always gonna be and always has been like that about do we invest in the short term now and it's more awkward so we get this longer term gains or do we just muddle through? But my concern is that if we muddle through and we end up with a, you know, God forbid, should Kim or Vicky decide to pull the pin, Riley can't come back when she thinks you're on leave. Kim's on leave anyway for that matter. We have a problem. And so we have to put something in place.\n\nAnd so at the very least, it's a conversation with three digital saying, what is this gonna look like? Which I'm happy to do, but I don't have enough knowledge of the day that they're running it to to talk with them about any sensible things about whether that will make a positive impact. So do you want me to book any time with them for you and I to go through it and then say, right. Yeah. We're happy with that.\n\nOh, no. That's not gonna work or and then we can decide and go from there. Okay. I don't know whether it'll be mailed, I guess. Yeah.\n\nOkay. What else did I wanna check with you? Claire's leaving. What's the plan to celebrate that? We got an event.\n\nHas it already happened? Cooler Bar have an official policy because she's been here for more than ten years. There's a they'll chip in some money, etcetera. Mhmm. Okay.\n\nAnd in terms of gifts unless you wanted to add the cooler barn money to it. You can just add that on your card, Bian, and then kind of it back in yeah. Yeah. Okay. Alright.\n\nWhat else do I have? So would you get upset if some people from here walk over to say goodbye? That's alright. So what time is afternoon to you on? Oh, okay.\n\nWell, okay. What time should we avoid then? Was that total three or something? Okay. Alright.\n\nI will let some key people know that's the last day of Friday. They already know that, but not to crash the afternoon tea. Okay. Understood. Yep.\n\nOkay. Fair enough. Okay. Support at home pricing. Conscious that the letters need to go out on Tuesday next week.\n\nSo we just need to finalize our pricing. Helen's keen to have those numbers. I believe so. That's what she told me. Alright.\n\nAnd the last one was Helena said that you just add a bit in inverted commas to the client contribution to CHSP. Are you happy with that? I don't know. Stick 5% on or something like that or round it down or whatever it ends up being, and then just keep a record of it. Alright.\n\nOkay. So you're interviewing this afternoon, see how that then goes and make decisions from that. I will book in a time with three digital and try and get Mel, and then we'll decide if they're gonna add value or not. Claire's afternoon tea is on Friday, 2PM, avoid, but then we can stay alone. You've got a you've sorted out the leaving thing.\n\nSpotted on pricing. You're gonna check, and you've made some contributions of the clients for CHSP. Good. Righty ho. Thanks for that.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good.","start":3.04,"end":3.54,"sentiment":"positive","sentiment_score":0.6194727420806885},{"text":"Just thought I'll give you a quick call and get bits of updates if you got five minutes.","start":4.88,"end":9.78,"sentiment":"neutral","sentiment_score":0.2358210864994261},{"text":"So where we at with recruitment?","start":11.92,"end":15.485,"sentiment":"neutral","sentiment_score":0.023691552070279915},{"text":"So you're interviewing Aliyah Aliyah Aliyah?","start":15.545,"end":19.565,"sentiment":"neutral","sentiment_score":0.024743498613437016},{"text":"Oh, that hasn't happened yet.","start":21.865,"end":22.985,"sentiment":"neutral","sentiment_score":-0.02429674882441759}],"sentiment":"neutral","sentiment_score":0.13981607941807145,"num_words":36,"start":3.04,"end":22.985},{"sentences":[{"text":"I thought that was 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days.","start":103.545,"end":104.585,"sentiment":"neutral","sentiment_score":-0.11656627617776394}],"sentiment":"neutral","sentiment_score":0.02366237732626143,"num_words":21,"start":54.74,"end":104.585},{"sentences":[{"text":"Yeah.","start":104.585,"end":105.085,"sentiment":"neutral","sentiment_score":-0.05418560653924942},{"text":"Yeah.","start":108.185,"end":108.685,"sentiment":"neutral","sentiment_score":-0.0258743017911911},{"text":"And how how's Vicky?","start":110.424995,"end":111.80499,"sentiment":"neutral","sentiment_score":0.003375518252141774},{"text":"Okay.","start":117.57,"end":118.07,"sentiment":"neutral","sentiment_score":-0.00934690423309803},{"text":"Alright.","start":127.755,"end":128.155,"sentiment":"neutral","sentiment_score":0.05491578206419945}],"sentiment":"neutral","sentiment_score":-0.002623619686346501,"num_words":8,"start":104.585,"end":128.155},{"sentences":[{"text":"So I guess let's just see what happens this afternoon and make a fairly quick decision so we can get this happening.","start":128.155,"end":134.815,"sentiment":"neutral","sentiment_score":0.05713435990566557},{"text":"So then in terms of that support, I guess all you can do is work with what you've got and sort of make decisions from there.","start":135.275,"end":153.41,"sentiment":"neutral","sentiment_score":-0.036687217151316315},{"text":"And, look, if if Aliyah is the right person, then I guess let's have a conversation about should you be a clinical care partner or not.","start":153.41,"end":161.545,"sentiment":"neutral","sentiment_score":0.05174167411258587},{"text":"I'm understanding that we might have to carry some a cost on that.","start":161.605,"end":165.845,"sentiment":"neutral","sentiment_score":-0.07486709142820193},{"text":"But then if someone does leave, you already got the person in place type of thing.","start":165.845,"end":169.94499,"sentiment":"neutral","sentiment_score":-0.023151664528995752}],"sentiment":"neutral","sentiment_score":0.0029579900765737284,"num_words":103,"start":128.155,"end":169.94499},{"sentences":[{"text":"And I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each.","start":170.65,"end":182.19,"sentiment":"neutral","sentiment_score":0.08656784680646819},{"text":"It it it's certainly worth looking at.","start":183.985,"end":185.745,"sentiment":"positive","sentiment_score":0.5004885026386806},{"text":"I wouldn't discount it if you think it's the right choice.","start":185.745,"end":188.405,"sentiment":"neutral","sentiment_score":0.29004881192337384},{"text":"So then I'm also conscious we need to get back to three digital with that broadest level of support that they've offered.","start":190.305,"end":199.24,"sentiment":"neutral","sentiment_score":0.1232664053413001},{"text":"I don't wanna leave that hanging around because they'll need some time to mobilize whatever staff they're gonna use for that.","start":200.26001,"end":206.68001,"sentiment":"neutral","sentiment_score":-0.06802104484467279}],"sentiment":"neutral","sentiment_score":0.11408556895140483,"num_words":98,"start":170.65,"end":206.68001},{"sentences":[{"text":"So I'm not sure whether you've got some flavor as to what that should look like.","start":208.1,"end":211.62001,"sentiment":"neutral","sentiment_score":-0.03059376240707934},{"text":"Are you wanting to wait till you finish the interview and make any decision on it?","start":211.62001,"end":214.955,"sentiment":"neutral","sentiment_score":-0.11522496212273836},{"text":"But that that bit needs to happen, I guess, as well.","start":214.955,"end":218.89499,"sentiment":"neutral","sentiment_score":-0.09754619442603805},{"text":"It it would be.","start":231.57,"end":232.69,"sentiment":"neutral","sentiment_score":0.0797860436141491},{"text":"And I guess we would need that sort of we'd need to probably talk a bit more about it, but I think it would be a guidance and and a resource available.","start":232.69,"end":241.99,"sentiment":"neutral","sentiment_score":0.18578524445183575}],"sentiment":"neutral","sentiment_score":0.03617929450318783,"num_words":79,"start":208.1,"end":241.99},{"sentences":[{"text":"So I I get their problem then.","start":242.05,"end":244.195,"sentiment":"neutral","sentiment_score":-0.0574782629098211},{"text":"What this is, well, we're not gonna roster on your behalf, but we'll make sure that we have plenty of resource available to Lucia and help with that.","start":244.195,"end":255.815,"sentiment":"neutral","sentiment_score":0.08698954366679702},{"text":"Now whether that practically, I think what that'll practically translate to is let's have a look at how we can do things differently as part of the overview of Sandware, and we'll get that happening quickly.","start":255.875,"end":270.25998,"sentiment":"neutral","sentiment_score":0.15403403590122858},{"text":"That's my that was what I read into it.","start":271.275,"end":274.015,"sentiment":"neutral","sentiment_score":0.07099264984329541},{"text":"Yep.","start":283.98,"end":284.3,"sentiment":"neutral","sentiment_score":-0.008710878901183605}],"sentiment":"neutral","sentiment_score":0.10134330425227497,"num_words":81,"start":242.05,"end":284.3},{"sentences":[{"text":"Because we always have to talk to clients and let them know changes and comments that need to go out, etcetera.","start":284.3,"end":289.2,"sentiment":"neutral","sentiment_score":-0.02160891340602012},{"text":"But it's it's one of those damned if you do, damned if you don't scenarios.","start":290.7,"end":293.76,"sentiment":"negative","sentiment_score":-0.34993691047032677},{"text":"Okay.","start":326.695,"end":327.195,"sentiment":"neutral","sentiment_score":0.1620706468820572},{"text":"So I thought we'd set the SoCastors up.","start":393.37,"end":395.55,"sentiment":"neutral","sentiment_score":0.10145482420921326},{"text":"I suppose it is I get that.","start":459.145,"end":462.425,"sentiment":"neutral","sentiment_score":-0.19407975673675537}],"sentiment":"neutral","sentiment_score":-0.11707095952274707,"num_words":52,"start":284.3,"end":462.425},{"sentences":[{"text":"Obviously, it's important to get this resolved.","start":462.425,"end":464.76498,"sentiment":"neutral","sentiment_score":-0.22727389420781816},{"text":"But is that is that is that something that we need to look at now as opposed to trying to sort out people leaving in coverage and It's probably a conversation you'd have to have with Casey then and and see if you can help with it.","start":464.82498,"end":521.705,"sentiment":"neutral","sentiment_score":-0.03107097364486532},{"text":"So there's not it's not a huge time consumer, is it?","start":551.365,"end":554.505,"sentiment":"neutral","sentiment_score":-0.09400029988451437},{"text":"Well, in until we get till we get a better solution.","start":562.45,"end":565.11,"sentiment":"neutral","sentiment_score":-0.08997651426629587},{"text":"Okay.","start":604.415,"end":604.89496,"sentiment":"neutral","sentiment_score":0.06711336970329285}],"sentiment":"neutral","sentiment_score":-0.0650374624249223,"num_words":77,"start":462.425,"end":604.89496},{"sentences":[{"text":"Well, I I guess I'm just conscious time's ticking and you must be now four weeks away from going on holiday.","start":604.89496,"end":612.88,"sentiment":"neutral","sentiment_score":-0.14658368627230325},{"text":"And at that point, we may, if we're lucky, have one of the two new care partners on board who will barely have landed, and we may or may not have the other one on board.","start":615.66,"end":625.2,"sentiment":"neutral","sentiment_score":0.045033809353804424},{"text":"And we when does Riley get back?","start":625.58,"end":629.115,"sentiment":"neutral","sentiment_score":-0.0033409973340375082},{"text":"How many weeks?","start":629.33496,"end":630.315,"sentiment":"neutral","sentiment_score":-0.015655801631510258},{"text":"Okay.","start":635.33496,"end":635.735,"sentiment":"neutral","sentiment_score":0.21851769089698792}],"sentiment":"neutral","sentiment_score":-0.01924819073995904,"num_words":68,"start":604.89496,"end":635.735},{"sentences":[{"text":"So that that at least will be good.","start":635.735,"end":637.915,"sentiment":"positive","sentiment_score":0.3768201805651188},{"text":"I guess it's just literally, you know, trying to work out what the teams needed.","start":639.095,"end":645.07996,"sentiment":"neutral","sentiment_score":0.1780096580584844},{"text":"We said to the support worker yesterday, you know, we're gonna bring support in, which is great, and we can, and we we we just need to keep that momentum going.","start":645.07996,"end":652.51996,"sentiment":"positive","sentiment_score":0.36523250418324626},{"text":"So it's what how do you want that to look?","start":652.51996,"end":655.16,"sentiment":"neutral","sentiment_score":0.11320855095982552},{"text":"And I've got three digital email and me saying what's happening.","start":655.16,"end":657.98,"sentiment":"neutral","sentiment_score":0.05071744525974447}],"sentiment":"neutral","sentiment_score":0.24929188470045727,"num_words":75,"start":635.735,"end":657.98},{"sentences":[{"text":"So But it's I I guess it's always always gonna be and always has been like that about do we invest in the short term now and it's more awkward so we get this longer term gains or do we just muddle through?","start":664.7625,"end":698.65,"sentiment":"neutral","sentiment_score":-0.11326635637602141},{"text":"But my concern is that if we muddle through and we end up with a, you know, God forbid, should Kim or Vicky decide to pull the pin, Riley can't come back when she thinks you're on leave.","start":698.65,"end":713.07,"sentiment":"neutral","sentiment_score":-0.2812688029126117},{"text":"Kim's on leave anyway for that matter.","start":713.22504,"end":715.085,"sentiment":"neutral","sentiment_score":-0.10704898514917918},{"text":"We have a problem.","start":716.98505,"end":717.885,"sentiment":"neutral","sentiment_score":-0.23984286934137344},{"text":"And so we have to put something in place.","start":718.265,"end":720.525,"sentiment":"neutral","sentiment_score":-0.17357191112306383}],"sentiment":"neutral","sentiment_score":-0.18643098424124246,"num_words":101,"start":664.7625,"end":720.525},{"sentences":[{"text":"And so at the very least, it's a conversation with three digital saying, what is this gonna look like?","start":720.66504,"end":725.16,"sentiment":"neutral","sentiment_score":-0.05707366901792978},{"text":"Which I'm happy to do, but I don't have enough knowledge of the day that they're running it to to talk with them about any sensible things about whether that will make a positive impact.","start":725.39996,"end":734.37994,"sentiment":"neutral","sentiment_score":0.009414528948920114},{"text":"So do you want me to book any time with them for you and I to go through it and then say, right.","start":735.72,"end":740.025,"sentiment":"neutral","sentiment_score":0.08254817338741344},{"text":"Yeah.","start":740.10504,"end":740.265,"sentiment":"neutral","sentiment_score":0.10923823714256288},{"text":"We're happy with that.","start":740.265,"end":741.12213,"sentiment":"neutral","sentiment_score":0.13497640937566757}],"sentiment":"neutral","sentiment_score":0.021864154444235128,"num_words":82,"start":720.66504,"end":741.12213},{"sentences":[{"text":"Oh, no.","start":741.12213,"end":741.7393,"sentiment":"neutral","sentiment_score":-0.16286546736955643},{"text":"That's not gonna work or and then we can decide and go from there.","start":741.7393,"end":746.205,"sentiment":"neutral","sentiment_score":-0.12129852441804749},{"text":"Okay.","start":749.065,"end":749.565,"sentiment":"neutral","sentiment_score":0.1844199001789093},{"text":"I don't know whether it'll be mailed, I guess.","start":754.98505,"end":759.82996,"sentiment":"neutral","sentiment_score":0.08095787548356587},{"text":"Yeah.","start":760.05,"end":760.55,"sentiment":"neutral","sentiment_score":0.07286727428436279}],"sentiment":"neutral","sentiment_score":-0.03844452676949678,"num_words":27,"start":741.12213,"end":760.55},{"sentences":[{"text":"Okay.","start":762.12994,"end":762.62994,"sentiment":"neutral","sentiment_score":0.06497825682163239},{"text":"What else did I wanna check with you?","start":764.29,"end":765.88995,"sentiment":"neutral","sentiment_score":0.06298386678099632},{"text":"Claire's leaving.","start":765.88995,"end":766.87,"sentiment":"neutral","sentiment_score":0.027240890078246593},{"text":"What's the plan to celebrate that?","start":767.25,"end":770.21497,"sentiment":"neutral","sentiment_score":0.13976007824142775},{"text":"We got an event.","start":770.21497,"end":771.095,"sentiment":"neutral","sentiment_score":0.11848120205104351}],"sentiment":"neutral","sentiment_score":0.09218172613708746,"num_words":21,"start":762.12994,"end":771.095},{"sentences":[{"text":"Has it already happened?","start":771.095,"end":772.235,"sentiment":"neutral","sentiment_score":0.09084050171077251},{"text":"Cooler Bar have an official policy because she's been here for more than ten years.","start":772.935,"end":776.935,"sentiment":"neutral","sentiment_score":0.10642589678366979},{"text":"There's a they'll chip in some money, etcetera.","start":776.935,"end":779.995,"sentiment":"neutral","sentiment_score":0.0016992826713249087},{"text":"Mhmm.","start":790.72,"end":790.96,"sentiment":"neutral","sentiment_score":0.0425344780087471},{"text":"Okay.","start":790.96,"end":791.46,"sentiment":"neutral","sentiment_score":0.09767697006464005}],"sentiment":"neutral","sentiment_score":0.07288124717386632,"num_words":29,"start":771.095,"end":791.46},{"sentences":[{"text":"And in terms of gifts unless you wanted to add the cooler barn money to it.","start":793.12,"end":808.455,"sentiment":"neutral","sentiment_score":0.010997549863532186},{"text":"You can just add that on your card, Bian, and then kind of it back in yeah.","start":813.76,"end":819.62,"sentiment":"neutral","sentiment_score":0.11519913550685434},{"text":"Yeah.","start":819.68,"end":820.08,"sentiment":"neutral","sentiment_score":0.18380311131477356},{"text":"Okay.","start":820.08,"end":820.58,"sentiment":"positive","sentiment_score":0.4063190817832947},{"text":"Alright.","start":822.32,"end":822.8,"sentiment":"neutral","sentiment_score":0.23473839461803436}],"sentiment":"neutral","sentiment_score":0.08220018580969837,"num_words":36,"start":793.12,"end":822.8},{"sentences":[{"text":"What else do I have?","start":822.8,"end":824.02,"sentiment":"neutral","sentiment_score":0.016550735756754874},{"text":"So would you get upset if some people from here walk over to say goodbye?","start":828.095,"end":831.555,"sentiment":"negative","sentiment_score":-0.42457733154296873},{"text":"That's alright.","start":836.575,"end":837.3,"sentiment":"neutral","sentiment_score":0.029838936403393745},{"text":"So what time is afternoon to you on?","start":837.86,"end":839.72,"sentiment":"neutral","sentiment_score":-0.002386575797572732},{"text":"Oh, okay.","start":843.86,"end":845.24,"sentiment":"neutral","sentiment_score":-0.12210043519735336}],"sentiment":"neutral","sentiment_score":-0.2027975593227893,"num_words":32,"start":822.8,"end":845.24},{"sentences":[{"text":"Well, okay.","start":847.54,"end":848.42,"sentiment":"neutral","sentiment_score":-0.07255996018648148},{"text":"What time should we avoid then?","start":848.42,"end":850.2,"sentiment":"neutral","sentiment_score":-0.09559546659390132},{"text":"Was that total three or something?","start":897.8,"end":899.33997,"sentiment":"neutral","sentiment_score":-0.05026015266776085},{"text":"Okay.","start":917.755,"end":918.255,"sentiment":"neutral","sentiment_score":0.049840934574604034},{"text":"Alright.","start":919.195,"end":919.695,"sentiment":"neutral","sentiment_score":0.07596459984779358}],"sentiment":"neutral","sentiment_score":-0.055903006345033646,"num_words":16,"start":847.54,"end":919.695},{"sentences":[{"text":"I will let some key people know that's the last day of Friday.","start":920.55505,"end":925.07996,"sentiment":"neutral","sentiment_score":0.06883411539288667},{"text":"They already know that, but not to crash the afternoon tea.","start":925.07996,"end":928.86,"sentiment":"neutral","sentiment_score":-0.018589566377076237},{"text":"Okay.","start":931.56,"end":931.8,"sentiment":"neutral","sentiment_score":-0.02014380879700184},{"text":"Understood.","start":931.8,"end":932.3,"sentiment":"neutral","sentiment_score":-0.1261745244264603},{"text":"Yep.","start":945.865,"end":946.365,"sentiment":"neutral","sentiment_score":-0.17222028970718384}],"sentiment":"neutral","sentiment_score":0.013771098038112675,"num_words":27,"start":920.55505,"end":946.365},{"sentences":[{"text":"Okay.","start":951.865,"end":952.025,"sentiment":"neutral","sentiment_score":0.06377962231636047},{"text":"Fair enough.","start":952.025,"end":952.84503,"sentiment":"neutral","sentiment_score":0.1133555769920349},{"text":"Okay.","start":954.89,"end":955.37,"sentiment":"neutral","sentiment_score":0.0970568060874939},{"text":"Support at home pricing.","start":955.37,"end":956.83,"sentiment":"neutral","sentiment_score":0.11743032187223434},{"text":"Conscious that the letters need to go out on Tuesday next week.","start":957.29,"end":961.87,"sentiment":"neutral","sentiment_score":0.0620752057681481}],"sentiment":"neutral","sentiment_score":0.08010856695473194,"num_words":20,"start":951.865,"end":961.87},{"sentences":[{"text":"So we just need to finalize our pricing.","start":963.13,"end":964.97003,"sentiment":"neutral","sentiment_score":0.11133925057947636},{"text":"Helen's keen to have those numbers.","start":964.97003,"end":966.67,"sentiment":"neutral","sentiment_score":0.1340290034810702},{"text":"I believe so.","start":970.255,"end":971.315,"sentiment":"neutral","sentiment_score":-0.01697203516960144},{"text":"That's what she told me.","start":971.695,"end":972.995,"sentiment":"neutral","sentiment_score":-0.027304043248295783},{"text":"Alright.","start":980.97504,"end":981.375,"sentiment":"neutral","sentiment_score":0.06237668916583061}],"sentiment":"neutral","sentiment_score":0.0682534083885991,"num_words":23,"start":963.13,"end":981.375},{"sentences":[{"text":"And the last one was Helena said that you just add a bit in inverted commas to the client contribution to CHSP.","start":981.375,"end":988.33997,"sentiment":"neutral","sentiment_score":0.0613425499336286},{"text":"Are you happy with that?","start":988.56,"end":989.77997,"sentiment":"neutral","sentiment_score":0.12525978088378906},{"text":"I don't know.","start":995.555,"end":996.45496,"sentiment":"neutral","sentiment_score":-0.07472598552703857},{"text":"Stick 5% on or something like that or round it down or whatever it ends up being, and then just keep a record of it.","start":997.635,"end":1003.975,"sentiment":"neutral","sentiment_score":-0.034571713358163836},{"text":"Alright.","start":1007.99,"end":1008.31,"sentiment":"neutral","sentiment_score":0.1366967260837555}],"sentiment":"neutral","sentiment_score":0.018286802473344972,"num_words":56,"start":981.375,"end":1008.31},{"sentences":[{"text":"Okay.","start":1008.31,"end":1008.62994,"sentiment":"neutral","sentiment_score":0.08518455922603607},{"text":"So you're interviewing this afternoon, see how that then goes and make decisions from that.","start":1008.62994,"end":1013.20996,"sentiment":"neutral","sentiment_score":0.05800423820813497},{"text":"I will book in a time with three digital and try and get Mel, and then we'll decide if they're gonna add value or not.","start":1014.47,"end":1022.055,"sentiment":"neutral","sentiment_score":0.088297089189291},{"text":"Claire's afternoon tea is on Friday, 2PM, avoid, but then we can stay alone.","start":1023.735,"end":1028.535,"sentiment":"neutral","sentiment_score":0.09209812538964408},{"text":"You've got a you've sorted out the leaving thing.","start":1028.535,"end":1031.195,"sentiment":"neutral","sentiment_score":0.07293871541817983}],"sentiment":"neutral","sentiment_score":0.07982027431717142,"num_words":64,"start":1008.31,"end":1031.195},{"sentences":[{"text":"Spotted on pricing.","start":1031.575,"end":1032.535,"sentiment":"neutral","sentiment_score":0.09002931664387386},{"text":"You're gonna check, and you've made some contributions of the clients for CHSP.","start":1032.535,"end":1038.17,"sentiment":"neutral","sentiment_score":0.17798209190368652},{"text":"Good.","start":1040.47,"end":1040.97,"sentiment":"positive","sentiment_score":0.571449875831604},{"text":"Righty ho.","start":1041.67,"end":1042.57,"sentiment":"positive","sentiment_score":0.4596959352493286},{"text":"Thanks for that.","start":1043.99,"end":1044.79,"sentiment":"positive","sentiment_score":0.5908283591270447}],"sentiment":"neutral","sentiment_score":0.2657809985632246,"num_words":22,"start":1031.575,"end":1044.79},{"sentences":[{"text":"Bye.","start":1044.79,"end":1045.29,"sentiment":"positive","sentiment_score":0.4229951798915863}],"sentiment":"positive","sentiment_score":0.4229951798915863,"num_words":1,"start":1044.79,"end":1045.29}]}}]},{"alternatives":[{"transcript":"Hi, Mike. How are you? That's good. Yeah. Yeah. That's this afternoon. Yep. No. No. Today. Yeah. Well, that's probably the best part of her day, to be honest, because she's out working today in client's home, so she'd be in another car. I really feel for our workers on days like this. Yeah. She has accepted, but she can't start for a couple of weeks. So yeah. But she has accepted it. Yes. I don't know, to be honest, because the other one from Poppy's may still be a better option. Yeah. There's a lot of kind of ifs and but the thing is Aaliyah should really be a clinical care partner, and that's where things get a little bit complicated. So far, so good. A bit stressed out by all the by all the news and everything, obviously. But yeah. Yeah. I haven't seen her this week because she's been working from home. But yeah. Well, she's okay from what I can gather. Yeah. Yeah. There's kind of a few other things that are impacting on it a little bit and kind of waiting, but I don't know. Like, obviously, other people that might leave or whatever, but we we don't know. So it's makes it a bit tricky. Yeah. Yep. I've already got it. Yeah. Yep. Yes. Yes. Yeah. Yeah. Yeah. Mhmm. Yeah. Yeah. Yeah. My impression from the emails was that the the support would be more in a guidance way than a practical support. Yeah. Which the time involved in which concerns me. Yeah. One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out. I have since discussed with Samway. And when the when a client has the client app and we send a message, they do get a push notification. So that is an option for communicating with clients that then is recorded directly against their record. So it's obviously preferable rather than having to copy and paste or whatever. You know, obviously, it wouldn't be any good for staff, but for for clients, we could use it. I guess it's almost like we would have to have both because some some people won't want or be able to use the app, but they can do basic texting. Whereas, like with staff, obviously, it's different. You know? We can we can request that they all get whatever or that they do whatever it is. But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast. And that's where it starts to get we set it up, but we hadn't haven't started using it because it's not it it's the issue with the emails, like, the notifications that it goes to emails for on call, how to make it we were almost at a point of getting it set up, but then whatever the IT person was at the time left. And then we're waiting for Casey to come, and then, obviously, he's been I mean, it it hasn't anyway, long story short, it hasn't happened yet. But it's the issue with it is that the notifications are either on or they're off. You have to switch like, it's gonna forward to the on call every message or not. Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well. Well, it it's just that it is all of the changing the phone system around so the phone calls can go to scheduling instead of care partners, it all kind of hinges on that system working. And so we can't do that until we've got the text message part and the like, it all set up ready to go so that we can sort of let everyone know at the same time the change numbers that changed everything rather than doing it a lot of times. And that will it will mean a lot less phone traffic for the care partners. Yeah. Well, it is I mean, it basically there's no good solution, which is why it's kind of come to a standstill. The only real thing they could do is if is, like, every day during business hours, they switch the notifications off for that or something something like that. But that is gonna be a manual thing every day. Well, what to to do at each day? Do you mean? Or yeah. No. It's not. It's just it's yeah. It's just a thing that's gonna would have to be done every morning and afternoon. And then you'd have you'd still be able to see all the unread from during the day. But, yeah, I mean, the you know, we could make it work. It's just not a very pretty solution, I suppose. It's not it's not it's not one that anyone's gonna go, oh, this is fantastic. I don't think. But it might I mean, it it it will help, though, having that centralized messaging system. That will help with a lot of things. Yep. Yep. Yep. That is to be confirmed, but probably two weeks. Yep. Yeah. Yep. Yep. Yeah. Yeah. I I I guess what I find difficult with three digital is I don't know how much help it's actually gonna be unless they're gonna come in and be trying to change things, in which case there's been an additional time commitment from at least me, maybe others, to get that done, which is time that we don't have right now. Yeah. Yeah. Yep. Yep. Yeah. Yep. Yep. Yeah. Yeah. Yep. Yeah. That sounds like a good idea. To talk to, like, Mel maybe because she seems to have a pretty good awareness of Yeah. Yeah. There's a certain amount. Yeah. So she doesn't wanna have a thing. So we're just having a small afternoon tea on Friday. She, yeah, she doesn't wanna have an actual, like, a big thing that everyone's invited to or anything. So we I mean, we're all tipping in for something, but then we'll I'll get her a voucher or something with the cooler bar. I I need to double check. I think it's 50 dollars. Yeah. Well yeah. Potentially, could do. Yeah. Yeah. That's what I normally do. Yeah. Yep. Yep. It's all good. But, yeah, she doesn't wanna have, like, a big thing with, like, for the whole, like, organization or whatever. So oh, no. Not not if they come to say goodbye. No. That's fine. But yeah. Oh, I don't think she went through afternoon tea crashed. I don't know. I I don't let me just just hold on. Let me have a look at her calendar because I don't even know what time. Yeah. She'll probably call in sick on Friday now. Let me find the keypad. Oops. Wrong one. Claire. What color is Claire? Purple. No. I think she's here for most of the day. The afternoon tea is at two. So yeah. Wow. Yeah. I mean, I doubt it'll go for a whole hour, but yeah. Yeah. But she does doesn't look like she's got any appointments outside of that at the moment, so she should be around. She's probably just tying up loose ends, I'd say, and making sure that everybody knows what they're doing. Yeah. Yeah. That sounds bad. It doesn't I don't it's not quite like that, but I think she she's I think she did the opposite because she was, like, very adamant that she only wanted like, she didn't want it to be a thing where other people like, she just wanted to have a small thing, and I don't want her to think that I've invited other people when she'd said she'd said not to. Yeah. Mhmm. Very soon. Yep. What? Is she waiting for something from me? Oh, okay. I wasn't aware of that. Let me I will search back through my emails and see what I've missed. Okay. I didn't realize you're fighting for me. Out of the oh, yeah. That's fine. So just yeah. Sure. I know. Yeah. Yeah. You said that it's a not yeah. Yep. No problem. Will do. I'll let everyone know once I've done it. K. Yeah. Yep. Yep. Yep. Yes. Yep. All sounds good. I no worries. Alright. Thank you. Alright. 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Mike. How are you? That's good. Yeah. Yeah.\n\nThat's this afternoon. Yep. No. No. Today.\n\nYeah. Well, that's probably the best part of her day, to be honest, because she's out working today in client's home, so she'd be in another car. I really feel for our workers on days like this. Yeah. She has accepted, but she can't start for a couple of weeks.\n\nSo yeah. But she has accepted it. Yes. I don't know, to be honest, because the other one from Poppy's may still be a better option. Yeah.\n\nThere's a lot of kind of ifs and but the thing is Aaliyah should really be a clinical care partner, and that's where things get a little bit complicated. So far, so good. A bit stressed out by all the by all the news and everything, obviously. But yeah. Yeah.\n\nI haven't seen her this week because she's been working from home. But yeah. Well, she's okay from what I can gather. Yeah. Yeah.\n\nThere's kind of a few other things that are impacting on it a little bit and kind of waiting, but I don't know. Like, obviously, other people that might leave or whatever, but we we don't know. So it's makes it a bit tricky. Yeah. Yep.\n\nI've already got it. Yeah. Yep. Yes. Yes.\n\nYeah. Yeah. Yeah. Mhmm. Yeah.\n\nYeah. Yeah. My impression from the emails was that the the support would be more in a guidance way than a practical support. Yeah. Which the time involved in which concerns me.\n\nYeah. One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out. I have since discussed with Samway. And when the when a client has the client app and we send a message, they do get a push notification. So that is an option for communicating with clients that then is recorded directly against their record.\n\nSo it's obviously preferable rather than having to copy and paste or whatever. You know, obviously, it wouldn't be any good for staff, but for for clients, we could use it. I guess it's almost like we would have to have both because some some people won't want or be able to use the app, but they can do basic texting. Whereas, like with staff, obviously, it's different. You know?\n\nWe can we can request that they all get whatever or that they do whatever it is. But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast. And that's where it starts to get we set it up, but we hadn't haven't started using it because it's not it it's the issue with the emails, like, the notifications that it goes to emails for on call, how to make it we were almost at a point of getting it set up, but then whatever the IT person was at the time left. And then we're waiting for Casey to come, and then, obviously, he's been I mean, it it hasn't anyway, long story short, it hasn't happened yet.\n\nBut it's the issue with it is that the notifications are either on or they're off. You have to switch like, it's gonna forward to the on call every message or not. Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well. Well, it it's just that it is all of the changing the phone system around so the phone calls can go to scheduling instead of care partners, it all kind of hinges on that system working. And so we can't do that until we've got the text message part and the like, it all set up ready to go so that we can sort of let everyone know at the same time the change numbers that changed everything rather than doing it a lot of times.\n\nAnd that will it will mean a lot less phone traffic for the care partners. Yeah. Well, it is I mean, it basically there's no good solution, which is why it's kind of come to a standstill. The only real thing they could do is if is, like, every day during business hours, they switch the notifications off for that or something something like that. But that is gonna be a manual thing every day.\n\nWell, what to to do at each day? Do you mean? Or yeah. No. It's not.\n\nIt's just it's yeah. It's just a thing that's gonna would have to be done every morning and afternoon. And then you'd have you'd still be able to see all the unread from during the day. But, yeah, I mean, the you know, we could make it work. It's just not a very pretty solution, I suppose.\n\nIt's not it's not it's not one that anyone's gonna go, oh, this is fantastic. I don't think. But it might I mean, it it it will help, though, having that centralized messaging system. That will help with a lot of things. Yep.\n\nYep. Yep. That is to be confirmed, but probably two weeks. Yep. Yeah.\n\nYep. Yep. Yeah. Yeah. I I I guess what I find difficult with three digital is I don't know how much help it's actually gonna be unless they're gonna come in and be trying to change things, in which case there's been an additional time commitment from at least me, maybe others, to get that done, which is time that we don't have right now.\n\nYeah. Yeah. Yep. Yep. Yeah.\n\nYep. Yep. Yeah. Yeah. Yep.\n\nYeah. That sounds like a good idea. To talk to, like, Mel maybe because she seems to have a pretty good awareness of Yeah. Yeah. There's a certain amount.\n\nYeah. So she doesn't wanna have a thing. So we're just having a small afternoon tea on Friday. She, yeah, she doesn't wanna have an actual, like, a big thing that everyone's invited to or anything. So we I mean, we're all tipping in for something, but then we'll I'll get her a voucher or something with the cooler bar.\n\nI I need to double check. I think it's 50 dollars. Yeah. Well yeah. Potentially, could do.\n\nYeah. Yeah. That's what I normally do. Yeah. Yep.\n\nYep. It's all good. But, yeah, she doesn't wanna have, like, a big thing with, like, for the whole, like, organization or whatever. So oh, no. Not not if they come to say goodbye.\n\nNo. That's fine. But yeah. Oh, I don't think she went through afternoon tea crashed. I don't know.\n\nI I don't let me just just hold on. Let me have a look at her calendar because I don't even know what time. Yeah. She'll probably call in sick on Friday now. Let me find the keypad.\n\nOops. Wrong one. Claire. What color is Claire? Purple.\n\nNo. I think she's here for most of the day. The afternoon tea is at two. So yeah. Wow.\n\nYeah. I mean, I doubt it'll go for a whole hour, but yeah. Yeah. But she does doesn't look like she's got any appointments outside of that at the moment, so she should be around. She's probably just tying up loose ends, I'd say, and making sure that everybody knows what they're doing.\n\nYeah. Yeah. That sounds bad. It doesn't I don't it's not quite like that, but I think she she's I think she did the opposite because she was, like, very adamant that she only wanted like, she didn't want it to be a thing where other people like, she just wanted to have a small thing, and I don't want her to think that I've invited other people when she'd said she'd said not to. Yeah.\n\nMhmm. Very soon. Yep. What? Is she waiting for something from me?\n\nOh, okay. I wasn't aware of that. Let me I will search back through my emails and see what I've missed. Okay. I didn't realize you're fighting for me.\n\nOut of the oh, yeah. That's fine. So just yeah. Sure. I know.\n\nYeah. Yeah. You said that it's a not yeah. Yep. No problem.\n\nWill do. I'll let everyone know once I've done it. K. Yeah. Yep.\n\nYep. Yep. Yes. Yep. All sounds good.\n\nI no worries. Alright. Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0930602177977562},{"text":"How are you?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.1410969744126002},{"text":"That's good.","start":3.9199998,"end":4.74,"sentiment":"positive","sentiment_score":0.6923407912254333},{"text":"Yeah.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.049745071679353714},{"text":"Yeah.","start":19.705,"end":20.025,"sentiment":"neutral","sentiment_score":0.040558822453022}],"sentiment":"neutral","sentiment_score":0.23159964837961727,"num_words":9,"start":0.96,"end":20.025},{"sentences":[{"text":"That's this afternoon.","start":20.025,"end":21.085,"sentiment":"neutral","sentiment_score":0.043896034359931946},{"text":"Yep.","start":21.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.035216473042964935},{"text":"No.","start":24.505,"end":25.005,"sentiment":"neutral","sentiment_score":-0.027176951989531517},{"text":"No.","start":25.625,"end":26.125,"sentiment":"neutral","sentiment_score":-0.023734750226140022},{"text":"Today.","start":26.185,"end":26.685,"sentiment":"neutral","sentiment_score":0.0374336913228035}],"sentiment":"neutral","sentiment_score":0.021918080747127533,"num_words":7,"start":20.025,"end":26.685},{"sentences":[{"text":"Yeah.","start":30.25,"end":30.75,"sentiment":"neutral","sentiment_score":0.12020230293273926},{"text":"Well, that's probably the best part of her day, to be honest, because she's out working today in client's home, so she'd be in another car.","start":31.609999,"end":37.629997,"sentiment":"neutral","sentiment_score":0.1074352112527077},{"text":"I really feel for our workers on days like this.","start":38.73,"end":41.07,"sentiment":"neutral","sentiment_score":0.19657549262046814},{"text":"Yeah.","start":46.545,"end":47.025,"sentiment":"neutral","sentiment_score":0.025478119030594822},{"text":"She has accepted, but she can't start for a couple of weeks.","start":47.025,"end":50.864998,"sentiment":"neutral","sentiment_score":-0.04868487470472852}],"sentiment":"neutral","sentiment_score":0.08641064688563346,"num_words":50,"start":30.25,"end":50.864998},{"sentences":[{"text":"So yeah.","start":50.864998,"end":52.465,"sentiment":"neutral","sentiment_score":0.028319653123617172},{"text":"But she has accepted it.","start":52.465,"end":53.665,"sentiment":"neutral","sentiment_score":0.05830912888050079},{"text":"Yes.","start":53.665,"end":54.165,"sentiment":"neutral","sentiment_score":0.08004996925592422},{"text":"I don't know, to be honest, because the other one from Poppy's may still be a better option.","start":62.19,"end":77.535,"sentiment":"neutral","sentiment_score":-0.10343869734141561},{"text":"Yeah.","start":83.035,"end":83.435005,"sentiment":"neutral","sentiment_score":-0.04373031109571457}],"sentiment":"neutral","sentiment_score":-0.05471822012353827,"num_words":27,"start":50.864998,"end":83.435005},{"sentences":[{"text":"There's a lot of kind of ifs and but the thing is Aaliyah should really be a clinical care partner, and that's where things get a little bit complicated.","start":83.435005,"end":94.05,"sentiment":"neutral","sentiment_score":-0.05498947986754878},{"text":"So far, so good.","start":100.034996,"end":101.41499,"sentiment":"neutral","sentiment_score":0.16419529914855957},{"text":"A bit stressed out by all the by all the news and everything, obviously.","start":103.475,"end":107.174995,"sentiment":"neutral","sentiment_score":-0.056406435290617604},{"text":"But yeah.","start":107.235,"end":109.905,"sentiment":"neutral","sentiment_score":-0.02531072497367859},{"text":"Yeah.","start":113.79,"end":114.03,"sentiment":"neutral","sentiment_score":-0.01320570707321167}],"sentiment":"neutral","sentiment_score":-0.03582861941307783,"num_words":50,"start":83.435005,"end":114.03},{"sentences":[{"text":"I haven't seen her this week because she's been working from home.","start":114.03,"end":117.090004,"sentiment":"neutral","sentiment_score":-0.05577375708768765},{"text":"But yeah.","start":119.71,"end":120.69,"sentiment":"neutral","sentiment_score":-0.004341240040957928},{"text":"Well, she's okay from what I can gather.","start":121.23,"end":125.090004,"sentiment":"neutral","sentiment_score":0.05625132448039949},{"text":"Yeah.","start":127.765,"end":128.265,"sentiment":"neutral","sentiment_score":0.040709592401981354},{"text":"Yeah.","start":133.685,"end":134.185,"sentiment":"neutral","sentiment_score":0.0292278453707695}],"sentiment":"neutral","sentiment_score":-0.006584147146592538,"num_words":24,"start":114.03,"end":134.185},{"sentences":[{"text":"There's kind of a few other things that are impacting on it a little bit and kind of waiting, but I don't know.","start":136.165,"end":141.09,"sentiment":"neutral","sentiment_score":-0.036556488753336926},{"text":"Like, obviously, other people that might leave or whatever, but we we don't know.","start":141.25,"end":145.97,"sentiment":"neutral","sentiment_score":-0.12728665902146272},{"text":"So it's makes it a bit tricky.","start":145.97,"end":148.62999,"sentiment":"neutral","sentiment_score":-0.2700629085302353},{"text":"Yeah.","start":152.45,"end":152.95,"sentiment":"neutral","sentiment_score":-0.022033030167222023},{"text":"Yep.","start":153.905,"end":154.405,"sentiment":"neutral","sentiment_score":0.056927405297756195}],"sentiment":"neutral","sentiment_score":-0.09735561852626827,"num_words":46,"start":136.165,"end":154.405},{"sentences":[{"text":"I've already got it.","start":168.45001,"end":169.67001,"sentiment":"neutral","sentiment_score":-0.004093095485586674},{"text":"Yeah.","start":169.97,"end":170.47,"sentiment":"neutral","sentiment_score":0.10458524525165558},{"text":"Yep.","start":170.69,"end":171.19,"sentiment":"neutral","sentiment_score":0.12836211919784546},{"text":"Yes.","start":184.63501,"end":185.13501,"sentiment":"positive","sentiment_score":0.5383800268173218},{"text":"Yes.","start":187.35501,"end":187.85501,"sentiment":"positive","sentiment_score":0.36282914876937866}],"sentiment":"neutral","sentiment_score":0.13972301976173185,"num_words":8,"start":168.45001,"end":187.85501},{"sentences":[{"text":"Yeah.","start":188.63501,"end":188.955,"sentiment":"neutral","sentiment_score":0.1624096930027008},{"text":"Yeah.","start":188.955,"end":189.195,"sentiment":"neutral","sentiment_score":0.13876821100711825},{"text":"Yeah.","start":189.195,"end":189.695,"sentiment":"neutral","sentiment_score":0.1059960126876831},{"text":"Mhmm.","start":195.01,"end":195.51,"sentiment":"neutral","sentiment_score":0.07323978841304779},{"text":"Yeah.","start":203.65,"end":204.15,"sentiment":"neutral","sentiment_score":0.0436299704015255}],"sentiment":"neutral","sentiment_score":0.10480873510241509,"num_words":5,"start":188.63501,"end":204.15},{"sentences":[{"text":"Yeah.","start":219.625,"end":220.125,"sentiment":"neutral","sentiment_score":0.07820206880569458},{"text":"Yeah.","start":222.63,"end":223.13,"sentiment":"neutral","sentiment_score":0.11146230250597},{"text":"My impression from the emails was that the the support would be more in a guidance way than a practical support.","start":223.34387,"end":238.12114,"sentiment":"neutral","sentiment_score":0.13211432915358318},{"text":"Yeah.","start":274.82498,"end":275.32498,"sentiment":"neutral","sentiment_score":0.012769794091582298},{"text":"Which the time involved in which concerns me.","start":278.82498,"end":282.125,"sentiment":"neutral","sentiment_score":-0.08835609070956707}],"sentiment":"neutral","sentiment_score":0.07093707349849865,"num_words":32,"start":219.625,"end":282.125},{"sentences":[{"text":"Yeah.","start":294.55,"end":295.05,"sentiment":"neutral","sentiment_score":-0.1924821138381958},{"text":"One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out.","start":297.285,"end":311.64,"sentiment":"negative","sentiment_score":-0.4979174771370032},{"text":"I have since discussed with Samway.","start":314.5,"end":317.64,"sentiment":"neutral","sentiment_score":0.027195078631242122},{"text":"And when the when a client has the client app and we send a message, they do get a push notification.","start":317.7,"end":325.275,"sentiment":"neutral","sentiment_score":0.07743199701820101},{"text":"So that is an option for communicating with clients that then is recorded directly against their record.","start":328.13498,"end":336.01,"sentiment":"neutral","sentiment_score":0.2134662257397876}],"sentiment":"neutral","sentiment_score":-0.16896542232661022,"num_words":84,"start":294.55,"end":336.01},{"sentences":[{"text":"So it's obviously preferable rather than having to copy and paste or whatever.","start":336.07,"end":341.93002,"sentiment":"neutral","sentiment_score":0.09038719936059071},{"text":"You know, obviously, it wouldn't be any good for staff, but for for clients, we could use it.","start":345.19,"end":353.245,"sentiment":"neutral","sentiment_score":0.042598673039012484},{"text":"I guess it's almost like we would have to have both because some some people won't want or be able to use the app, but they can do basic texting.","start":354.98502,"end":369.16,"sentiment":"neutral","sentiment_score":0.007620623397330443},{"text":"Whereas, like with staff, obviously, it's different.","start":372.34,"end":375.46,"sentiment":"neutral","sentiment_score":-0.08001158333250455},{"text":"You know?","start":375.46,"end":375.86,"sentiment":"neutral","sentiment_score":0.02619798108935356}],"sentiment":"neutral","sentiment_score":0.023753475530871322,"num_words":70,"start":336.07,"end":375.86},{"sentences":[{"text":"We can we can request that they all get whatever or that they do whatever it is.","start":375.86,"end":380.36502,"sentiment":"neutral","sentiment_score":0.11571839780491941},{"text":"But with clients, some of them won't be comfortable with using an app.","start":380.36502,"end":385.345,"sentiment":"neutral","sentiment_score":-0.20756092610267493},{"text":"However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast.","start":386.765,"end":391.665,"sentiment":"neutral","sentiment_score":0.12330326016830362},{"text":"And that's where it starts to get we set it up, but we hadn't haven't started using it because it's not it it's the issue with the emails, like, the notifications that it goes to emails for on call, how to make it we were almost at a point of getting it set up, but then whatever the IT person was at the time left.","start":393.53,"end":420.475,"sentiment":"neutral","sentiment_score":-0.09270027279853821},{"text":"And then we're waiting for Casey to come, and then, obviously, he's been I mean, it it hasn't anyway, long story short, it hasn't happened yet.","start":421.44,"end":429.54,"sentiment":"neutral","sentiment_score":-0.12895267686018577}],"sentiment":"neutral","sentiment_score":-0.05050966404895815,"num_words":144,"start":375.86,"end":429.54},{"sentences":[{"text":"But it's the issue with it is that the notifications are either on or they're off.","start":429.68,"end":436.305,"sentiment":"negative","sentiment_score":-0.38435057178139687},{"text":"You have to switch like, it's gonna forward to the on call every message or not.","start":436.865,"end":443.60498,"sentiment":"neutral","sentiment_score":-0.330001512542367},{"text":"Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well.","start":443.82498,"end":458.53,"sentiment":"negative","sentiment_score":-0.44338326702515285},{"text":"Well, it it's just that it is all of the changing the phone system around so the phone calls can go to scheduling instead of care partners, it all kind of hinges on that system working.","start":472.425,"end":490.47998,"sentiment":"neutral","sentiment_score":-0.10416736681428221},{"text":"And so we can't do that until we've got the text message part and the like, it all set up ready to go so that we can sort of let everyone know at the same time the change numbers that changed everything rather than doing it a lot of times.","start":491.515,"end":508.05002,"sentiment":"neutral","sentiment_score":0.051919882204383615}],"sentiment":"neutral","sentiment_score":-0.17489974631776883,"num_words":148,"start":429.68,"end":508.05002},{"sentences":[{"text":"And that will it will mean a lot less phone traffic for the care partners.","start":508.05002,"end":514.47003,"sentiment":"neutral","sentiment_score":0.026196177303791045},{"text":"Yeah.","start":522.84503,"end":523.005,"sentiment":"neutral","sentiment_score":-0.1191854476928711},{"text":"Well, it is I mean, it basically there's no good solution, which is why it's kind of come to a standstill.","start":523.005,"end":531.42505,"sentiment":"negative","sentiment_score":-0.53151216677257},{"text":"The only real thing they could do is if is, like, every day during business hours, they switch the notifications off for that or something something like that.","start":533.48505,"end":545.16,"sentiment":"neutral","sentiment_score":-0.282546200390373},{"text":"But that is gonna be a manual thing every day.","start":545.16,"end":550.14,"sentiment":"negative","sentiment_score":-0.3406224027276039}],"sentiment":"neutral","sentiment_score":-0.2960735457142194,"num_words":75,"start":508.05002,"end":550.14},{"sentences":[{"text":"Well, what to to do at each day?","start":558.165,"end":561.625,"sentiment":"neutral","sentiment_score":-0.0224040225148201},{"text":"Do you mean?","start":562.885,"end":563.525,"sentiment":"neutral","sentiment_score":-0.05844388157129288},{"text":"Or yeah.","start":563.525,"end":566.31,"sentiment":"neutral","sentiment_score":-0.08305709436535835},{"text":"No.","start":566.31,"end":566.63,"sentiment":"neutral","sentiment_score":-0.20270727574825287},{"text":"It's not.","start":566.63,"end":567.11005,"sentiment":"neutral","sentiment_score":-0.19267158955335617}],"sentiment":"neutral","sentiment_score":-0.06929552927613258,"num_words":16,"start":558.165,"end":567.11005},{"sentences":[{"text":"It's just it's yeah.","start":567.11005,"end":568.55,"sentiment":"neutral","sentiment_score":-0.15159748867154121},{"text":"It's just a thing that's gonna would have to be done every morning and afternoon.","start":568.55,"end":571.85004,"sentiment":"neutral","sentiment_score":-0.11672671089569728},{"text":"And then you'd have you'd still be able to see all the unread from during the day.","start":573.51,"end":581.21,"sentiment":"neutral","sentiment_score":-0.04866100146489985},{"text":"But, yeah, I mean, the you know, we could make it work.","start":582.865,"end":586.245,"sentiment":"neutral","sentiment_score":0.16269769923140606},{"text":"It's just not a very pretty solution, I suppose.","start":586.625,"end":589.685,"sentiment":"negative","sentiment_score":-0.44580090045928955}],"sentiment":"neutral","sentiment_score":-0.09200637467336237,"num_words":57,"start":567.11005,"end":589.685},{"sentences":[{"text":"It's not it's not it's not one that anyone's gonna go, oh, this is fantastic.","start":590.865,"end":594.63,"sentiment":"neutral","sentiment_score":0.0977556159098943},{"text":"I don't think.","start":594.71,"end":595.27,"sentiment":"neutral","sentiment_score":0.20232094327608743},{"text":"But it might I mean, it it it will help, though, having that centralized messaging system.","start":595.27,"end":599.93,"sentiment":"neutral","sentiment_score":0.2671574428677559},{"text":"That will help with a lot of 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trying to change things, in which case there's been an additional time commitment from at least me, maybe others, to get that done, which is time that we don't have right now.","start":661.90497,"end":684.33,"sentiment":"neutral","sentiment_score":-0.21321085241974377}],"sentiment":"neutral","sentiment_score":-0.1924131447306046,"num_words":65,"start":649.67,"end":684.33},{"sentences":[{"text":"Yeah.","start":694.365,"end":694.865,"sentiment":"neutral","sentiment_score":-0.056331977248191833},{"text":"Yeah.","start":695.005,"end":695.505,"sentiment":"neutral","sentiment_score":-0.12537440657615662},{"text":"Yep.","start":713.565,"end":714.065,"sentiment":"neutral","sentiment_score":-0.095718652009964},{"text":"Yep.","start":715.405,"end":715.905,"sentiment":"neutral","sentiment_score":-0.05899648368358612},{"text":"Yeah.","start":725.725,"end":726.225,"sentiment":"neutral","sentiment_score":-0.007974851876497269}],"sentiment":"neutral","sentiment_score":-0.06887927427887916,"num_words":5,"start":694.365,"end":726.225},{"sentences":[{"text":"Yep.","start":727.565,"end":728.065,"sentiment":"neutral","sentiment_score":-0.1872197985649109},{"text":"Yep.","start":734.89996,"end":735.39996,"sentiment":"neutral","sentiment_score":0.06977549195289612},{"text":"Yeah.","start":736.25995,"end":736.75995,"sentiment":"neutral","sentiment_score":0.0750647634267807},{"text":"Yeah.","start":747.085,"end":747.48505,"sentiment":"neutral","sentiment_score":0.06497758626937866},{"text":"Yep.","start":747.48505,"end":747.98505,"sentiment":"neutral","sentiment_score":0.07930498570203781}],"sentiment":"neutral","sentiment_score":0.02038060575723648,"num_words":5,"start":727.565,"end":747.98505},{"sentences":[{"text":"Yeah.","start":748.765,"end":749.085,"sentiment":"neutral","sentiment_score":0.10154464095830916},{"text":"That sounds like a good idea.","start":749.085,"end":750.445,"sentiment":"positive","sentiment_score":0.44346819818019867},{"text":"To talk to, like, Mel maybe because she seems to have a pretty good awareness of Yeah.","start":750.445,"end":778.39496,"sentiment":"neutral","sentiment_score":0.14499281878199646},{"text":"Yeah.","start":779.01495,"end":779.33496,"sentiment":"neutral","sentiment_score":0.01677333191037178},{"text":"There's a certain amount.","start":779.33496,"end":780.535,"sentiment":"neutral","sentiment_score":-0.00661951769143343}],"sentiment":"neutral","sentiment_score":0.17991472449924412,"num_words":29,"start":748.765,"end":780.535},{"sentences":[{"text":"Yeah.","start":780.535,"end":780.87,"sentiment":"neutral","sentiment_score":0.028988398611545563},{"text":"So she doesn't wanna have a thing.","start":781.83,"end":786.08997,"sentiment":"neutral","sentiment_score":-0.05343822496277945},{"text":"So we're just having a small afternoon tea on Friday.","start":786.55,"end":790.08997,"sentiment":"neutral","sentiment_score":0.17256087809801102},{"text":"She, yeah, she doesn't wanna have an actual, like, a big thing that everyone's invited to or anything.","start":792.71,"end":796.985,"sentiment":"neutral","sentiment_score":0.11675506178289652},{"text":"So we I mean, we're all tipping in for something, but then we'll I'll get her a voucher or something with the cooler bar.","start":798.005,"end":805.385,"sentiment":"neutral","sentiment_score":0.16773612253988782}],"sentiment":"neutral","sentiment_score":0.12512979429836074,"num_words":60,"start":780.535,"end":805.385},{"sentences":[{"text":"I I need to double check.","start":806.005,"end":807.125,"sentiment":"neutral","sentiment_score":-0.02413861422489087},{"text":"I think it's 50 dollars.","start":807.125,"end":808.505,"sentiment":"neutral","sentiment_score":0.011618264950811863},{"text":"Yeah.","start":810.11005,"end":810.51,"sentiment":"neutral","sentiment_score":0.06505532562732697},{"text":"Well yeah.","start":810.51,"end":811.57,"sentiment":"neutral","sentiment_score":0.1079566553235054},{"text":"Potentially, could do.","start":811.79004,"end":812.99,"sentiment":"neutral","sentiment_score":0.22355330487092337}],"sentiment":"neutral","sentiment_score":0.05087577589951894,"num_words":17,"start":806.005,"end":812.99},{"sentences":[{"text":"Yeah.","start":812.99,"end":813.49,"sentiment":"neutral","sentiment_score":0.13110533356666565},{"text":"Yeah.","start":817.39,"end":817.63,"sentiment":"neutral","sentiment_score":0.04733314365148544},{"text":"That's what I normally do.","start":817.63,"end":818.99,"sentiment":"neutral","sentiment_score":0.07284791246056557},{"text":"Yeah.","start":818.99,"end":819.31,"sentiment":"neutral","sentiment_score":0.11150270700454712},{"text":"Yep.","start":819.31,"end":819.81,"sentiment":"neutral","sentiment_score":0.13940812647342682}],"sentiment":"neutral","sentiment_score":0.0881765414443281,"num_words":9,"start":812.99,"end":819.81},{"sentences":[{"text":"Yep.","start":819.95,"end":820.45,"sentiment":"neutral","sentiment_score":0.2169947624206543},{"text":"It's all good.","start":821.78503,"end":822.765,"sentiment":"positive","sentiment_score":0.5827780763308207},{"text":"But, yeah, she doesn't wanna have, like, a big thing with, like, for the whole, like, organization or whatever.","start":823.22504,"end":828.125,"sentiment":"neutral","sentiment_score":-0.13081693296369754},{"text":"So oh, no.","start":832.98505,"end":833.78503,"sentiment":"neutral","sentiment_score":-0.22675388554732004},{"text":"Not not if they come to say goodbye.","start":833.78503,"end":835.385,"sentiment":"neutral","sentiment_score":-0.28343311697244644}],"sentiment":"neutral","sentiment_score":-0.10199762727407848,"num_words":34,"start":819.95,"end":835.385},{"sentences":[{"text":"No.","start":835.385,"end":835.625,"sentiment":"neutral","sentiment_score":-0.17759552597999573},{"text":"That's fine.","start":835.625,"end":836.34503,"sentiment":"neutral","sentiment_score":-0.061239706352353096},{"text":"But yeah.","start":836.34503,"end":839.6,"sentiment":"neutral","sentiment_score":-0.010567322839051485},{"text":"Oh, I don't think she went through afternoon tea crashed.","start":839.82,"end":842.08,"sentiment":"neutral","sentiment_score":-0.32738351821899414},{"text":"I don't know.","start":853.595,"end":854.495,"sentiment":"neutral","sentiment_score":-0.23789906998475394}],"sentiment":"neutral","sentiment_score":-0.23937455425038934,"num_words":18,"start":835.385,"end":854.495},{"sentences":[{"text":"I I don't let me just just hold on.","start":854.795,"end":857.035,"sentiment":"neutral","sentiment_score":-0.26219453579849666},{"text":"Let me have a look at her calendar because I don't even know what time.","start":857.035,"end":860.015,"sentiment":"neutral","sentiment_score":-0.15428682416677475},{"text":"Yeah.","start":860.635,"end":860.875,"sentiment":"neutral","sentiment_score":-0.13249008357524872},{"text":"She'll probably call in sick on Friday now.","start":860.875,"end":863.055,"sentiment":"neutral","sentiment_score":-0.328136233612895},{"text":"Let me find the keypad.","start":871.13,"end":872.59,"sentiment":"neutral","sentiment_score":-0.09143761396408082}],"sentiment":"neutral","sentiment_score":-0.20760055807860275,"num_words":38,"start":854.795,"end":872.59},{"sentences":[{"text":"Oops.","start":872.65,"end":873.05,"sentiment":"neutral","sentiment_score":-0.11999781429767609},{"text":"Wrong one.","start":873.05,"end":873.79,"sentiment":"neutral","sentiment_score":-0.2176164612174034},{"text":"Claire.","start":876.765,"end":877.265,"sentiment":"neutral","sentiment_score":-0.04328250512480736},{"text":"What color is Claire?","start":877.72504,"end":879.265,"sentiment":"neutral","sentiment_score":-0.03166030254215002},{"text":"Purple.","start":880.045,"end":880.545,"sentiment":"neutral","sentiment_score":-0.03690406680107117}],"sentiment":"neutral","sentiment_score":-0.08467316875855128,"num_words":9,"start":872.65,"end":880.545},{"sentences":[{"text":"No.","start":886.125,"end":886.365,"sentiment":"neutral","sentiment_score":-0.15208539366722107},{"text":"I think she's here for most of the day.","start":886.365,"end":888.705,"sentiment":"neutral","sentiment_score":-0.09910610607928699},{"text":"The afternoon tea is at two.","start":891.68,"end":894.02,"sentiment":"neutral","sentiment_score":-0.06829094017545383},{"text":"So yeah.","start":896.64,"end":899.14,"sentiment":"neutral","sentiment_score":-0.04711939021945},{"text":"Wow.","start":899.52,"end":899.92,"sentiment":"neutral","sentiment_score":-0.07606132328510284}],"sentiment":"neutral","sentiment_score":-0.08547821542934368,"num_words":19,"start":886.125,"end":899.92},{"sentences":[{"text":"Yeah.","start":899.92,"end":900.08,"sentiment":"neutral","sentiment_score":-0.09088590741157532},{"text":"I mean, I doubt it'll go for a whole hour, but yeah.","start":900.08,"end":902.91003,"sentiment":"neutral","sentiment_score":-0.22268827259540558},{"text":"Yeah.","start":905.28503,"end":905.525,"sentiment":"neutral","sentiment_score":-0.05835823714733124},{"text":"But she does doesn't look like she's got any appointments outside of that at the moment, so she should be around.","start":905.525,"end":909.525,"sentiment":"neutral","sentiment_score":-0.029737881606533415},{"text":"She's probably just tying up loose ends, I'd say, and making sure that everybody knows what they're doing.","start":909.525,"end":915.865,"sentiment":"neutral","sentiment_score":0.02089122416348093}],"sentiment":"neutral","sentiment_score":-0.05792371499053431,"num_words":53,"start":899.92,"end":915.865},{"sentences":[{"text":"Yeah.","start":919.42004,"end":919.92004,"sentiment":"neutral","sentiment_score":0.05425390973687172},{"text":"Yeah.","start":926.38,"end":926.88,"sentiment":"neutral","sentiment_score":0.01453927531838417},{"text":"That sounds bad.","start":932.65497,"end":933.77496,"sentiment":"neutral","sentiment_score":-0.3028227984905243},{"text":"It doesn't I don't it's not quite like that, but I think she she's I think she did the opposite because she was, like, very adamant that she only wanted like, she didn't want it to be a thing where other people like, she just wanted to have a small thing, and I don't want her to think that I've invited other people when she'd said she'd said not to.","start":933.77496,"end":950.83997,"sentiment":"neutral","sentiment_score":-0.23775026936616217},{"text":"Yeah.","start":953.22,"end":953.72,"sentiment":"neutral","sentiment_score":0.09879545867443083}],"sentiment":"neutral","sentiment_score":-0.22872892904438472,"num_words":76,"start":919.42004,"end":953.72},{"sentences":[{"text":"Mhmm.","start":957.7,"end":958.2,"sentiment":"neutral","sentiment_score":0.05482596904039383},{"text":"Very soon.","start":961.395,"end":962.11505,"sentiment":"neutral","sentiment_score":0.10048945993185043},{"text":"Yep.","start":962.11505,"end":962.61505,"sentiment":"neutral","sentiment_score":0.11336522549390791},{"text":"What?","start":968.03503,"end":968.35504,"sentiment":"neutral","sentiment_score":-0.013420408591628076},{"text":"Is she waiting for something from me?","start":968.35504,"end":970.05505,"sentiment":"neutral","sentiment_score":-0.03137119540146419}],"sentiment":"neutral","sentiment_score":0.011345944833010435,"num_words":12,"start":957.7,"end":970.05505},{"sentences":[{"text":"Oh, okay.","start":974.515,"end":976.135,"sentiment":"neutral","sentiment_score":-0.03828077018260956},{"text":"I wasn't aware of that.","start":976.44,"end":977.48004,"sentiment":"neutral","sentiment_score":-0.10856238305568695},{"text":"Let me I will search back through my emails and see what I've missed.","start":977.48004,"end":980.04004,"sentiment":"neutral","sentiment_score":-0.05467736641211169},{"text":"Okay.","start":980.04004,"end":980.54004,"sentiment":"neutral","sentiment_score":0.015888748690485954},{"text":"I didn't realize you're fighting for me.","start":981.56,"end":983.5,"sentiment":"neutral","sentiment_score":-0.10208788727010999}],"sentiment":"neutral","sentiment_score":-0.07184769129701729,"num_words":29,"start":974.515,"end":983.5},{"sentences":[{"text":"Out of the oh, yeah.","start":991.635,"end":992.835,"sentiment":"neutral","sentiment_score":0.016040173918008806},{"text":"That's fine.","start":992.835,"end":993.555,"sentiment":"neutral","sentiment_score":0.1441156566143036},{"text":"So just yeah.","start":993.555,"end":994.775,"sentiment":"neutral","sentiment_score":0.06754486511150996},{"text":"Sure.","start":995.315,"end":995.815,"sentiment":"neutral","sentiment_score":0.014328867197036743},{"text":"I know.","start":997.715,"end":998.375,"sentiment":"neutral","sentiment_score":-0.058384787291288376}],"sentiment":"neutral","sentiment_score":0.03604815928981854,"num_words":13,"start":991.635,"end":998.375},{"sentences":[{"text":"Yeah.","start":999.635,"end":999.955,"sentiment":"neutral","sentiment_score":-0.01876005157828331},{"text":"Yeah.","start":999.955,"end":1000.455,"sentiment":"neutral","sentiment_score":-0.014452129602432253},{"text":"You said that it's a not yeah.","start":1002.03503,"end":1003.5,"sentiment":"neutral","sentiment_score":-0.06912571830408913},{"text":"Yep.","start":1003.9,"end":1004.22,"sentiment":"neutral","sentiment_score":0.13989166915416718},{"text":"No problem.","start":1004.22,"end":1004.86,"sentiment":"neutral","sentiment_score":0.3321118950843811}],"sentiment":"neutral","sentiment_score":0.023918604167799156,"num_words":12,"start":999.635,"end":1004.86},{"sentences":[{"text":"Will do.","start":1004.86,"end":1005.18,"sentiment":"positive","sentiment_score":0.35029077529907227},{"text":"I'll let everyone know once I've done it.","start":1005.18,"end":1007.28,"sentiment":"neutral","sentiment_score":0.2716991938650608},{"text":"K.","start":1009.02,"end":1009.52,"sentiment":"neutral","sentiment_score":0.005669788923114538},{"text":"Yeah.","start":1012.54,"end":1013.04,"sentiment":"neutral","sentiment_score":0.05403697490692139},{"text":"Yep.","start":1013.26,"end":1013.76,"sentiment":"neutral","sentiment_score":0.1314898133277893}],"sentiment":"neutral","sentiment_score":0.23579782143665048,"num_words":13,"start":1004.86,"end":1013.76},{"sentences":[{"text":"Yep.","start":1022.675,"end":1023.175,"sentiment":"neutral","sentiment_score":0.11198008060455322},{"text":"Yep.","start":1031.9501,"end":1032.4501,"sentiment":"neutral","sentiment_score":0.06838744133710861},{"text":"Yes.","start":1039.15,"end":1039.65,"sentiment":"neutral","sentiment_score":0.25637316703796387},{"text":"Yep.","start":1040.67,"end":1041.15,"sentiment":"positive","sentiment_score":0.414482444524765},{"text":"All sounds good.","start":1041.15,"end":1041.9501,"sentiment":"positive","sentiment_score":0.5939499537150065}],"sentiment":"positive","sentiment_score":0.37615328494991573,"num_words":7,"start":1022.675,"end":1041.9501},{"sentences":[{"text":"I no worries.","start":1041.9501,"end":1043.65,"sentiment":"neutral","sentiment_score":0.24279627203941345},{"text":"Alright.","start":1044.3501,"end":1044.8501,"sentiment":"positive","sentiment_score":0.4623220562934875},{"text":"Thank you.","start":1044.91,"end":1045.4701,"sentiment":"positive","sentiment_score":0.6740566492080688},{"text":"Alright.","start":1045.4701,"end":1045.7101,"sentiment":"positive","sentiment_score":0.3617579638957978},{"text":"Bye.","start":1045.7101,"end":1046.2101,"sentiment":"neutral","sentiment_score":-0.1029278114438057}],"sentiment":"positive","sentiment_score":0.3497067904099822,"num_words":8,"start":1041.9501,"end":1046.2101}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mike. How are you?\n\nChannel 0: Good.\n\nChannel 1: That's good.\n\nChannel 0: Just thought I'll give you a quick call and get bits of updates if you got five minutes.\n\nChannel 1: Yeah.\n\nChannel 0: So where we at with recruitment? So you're interviewing Aliyah Aliyah Aliyah?\n\nChannel 1: Yeah. That's this afternoon. Yep.\n\nChannel 0: Oh, that hasn't happened yet. I thought that was Monday. Okay.\n\nChannel 1: No. No. Today.\n\nChannel 0: Let me show you a nice day for it.\n\nChannel 1: Yeah. Well,\n\nChannel 0: Okay.\n\nChannel 1: that's probably the best part of her day, to be honest, because she's out working today in client's home, so she'd be in another\n\nChannel 0: Alright.\n\nChannel 1: car.\n\nChannel 0: Nice.\n\nChannel 1: I really\n\nChannel 0: So\n\nChannel 1: feel\n\nChannel 0: that's this\n\nChannel 1: for our\n\nChannel 0: afternoon,\n\nChannel 1: workers on days like this.\n\nChannel 0: but you made the offer to the Sloverchain nurse, and that is okay now. She accepted?\n\nChannel 1: Yeah. She has accepted, but she can't start for a couple of weeks. So\n\nChannel 0: Okay.\n\nChannel 1: yeah. But she has accepted it. Yes.\n\nChannel 0: Alright. And as you're thinking, if Aaliyah interviews well, you will offer her?\n\nChannel 1: I don't know, to be honest, because the other one from Poppy's may still be a better option.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. There's a lot of kind of ifs and but the thing is Aaliyah should really be a clinical care partner, and that's where things get a little bit complicated.\n\nChannel 0: Okay. How is\n\nChannel 1: So far, so good.\n\nChannel 0: okay.\n\nChannel 1: A\n\nChannel 0: But\n\nChannel 1: bit\n\nChannel 0: it's\n\nChannel 1: stressed\n\nChannel 0: early\n\nChannel 1: out\n\nChannel 0: days.\n\nChannel 1: by\n\nChannel 0: Yeah.\n\nChannel 1: all the by all the news and everything, obviously. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: And how how's Vicky?\n\nChannel 1: Yeah. I haven't seen her this week because she's been working from home.\n\nChannel 0: Okay.\n\nChannel 1: But yeah. Well, she's okay from what I can gather.\n\nChannel 0: Alright.\n\nChannel 1: Yeah.\n\nChannel 0: So I guess let's just see what happens this afternoon and make a fairly quick decision so we can\n\nChannel 1: Yeah.\n\nChannel 0: get this happening. So then in terms\n\nChannel 1: There's\n\nChannel 0: of\n\nChannel 1: kind\n\nChannel 0: that\n\nChannel 1: of a\n\nChannel 0: support,\n\nChannel 1: few other things that are impacting on it a little bit and kind of waiting, but I don't know. Like, obviously, other people that might leave or whatever, but we we don't know. So it's makes it a bit tricky.\n\nChannel 0: I guess all you can do is work with what you've got and sort of make\n\nChannel 1: Yeah.\n\nChannel 0: decisions from there. And, look, if\n\nChannel 1: Yep.\n\nChannel 0: if Aliyah is the right person, then I guess let's have a conversation about should you be a clinical care partner or not. I'm understanding that we might have to carry some a cost on that. But then if someone does leave, you already got the person\n\nChannel 1: I've already\n\nChannel 0: in place\n\nChannel 1: got\n\nChannel 0: type\n\nChannel 1: it.\n\nChannel 0: of thing.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each. It it it's\n\nChannel 1: Yes.\n\nChannel 0: certainly worth looking at. I wouldn't discount it if you think it's\n\nChannel 1: Yes.\n\nChannel 0: the right choice.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: So then I'm also conscious we need to get back to three digital with that broadest\n\nChannel 1: Mhmm.\n\nChannel 0: level of support that they've offered. I don't wanna leave that hanging around because they'll need some time to\n\nChannel 1: Yeah.\n\nChannel 0: mobilize whatever staff they're gonna use for that. So I'm not sure whether you've got some flavor as to what that should look like. Are you wanting to wait till you finish the interview and make any decision on it? But that that bit needs to happen, I guess, as well.\n\nChannel 1: Yeah. Yeah. My impression from the emails was that the the support would be\n\nChannel 0: It\n\nChannel 1: more\n\nChannel 0: it would be.\n\nChannel 1: in\n\nChannel 0: And I guess we would\n\nChannel 1: a\n\nChannel 0: need that sort\n\nChannel 1: guidance\n\nChannel 0: of\n\nChannel 1: way\n\nChannel 0: we'd need to probably\n\nChannel 1: than\n\nChannel 0: talk a bit\n\nChannel 1: a\n\nChannel 0: more about it, but\n\nChannel 1: practical\n\nChannel 0: I think it would\n\nChannel 1: support.\n\nChannel 0: be a guidance and and a resource available. So I I get their problem then. What this is, well, we're not gonna roster on your behalf, but we'll make sure that we have plenty of resource available to Lucia and help with that. Now whether that practically, I think what that'll practically translate to is let's have a look at how we can do things differently as part of the overview of Sandware, and we'll get that happening quickly. That's my that was what I read into it.\n\nChannel 1: Yeah. Which the time involved in which concerns me.\n\nChannel 0: Yep. Because we always have to talk to clients and let them know changes and comments that need to go out, etcetera. But it's it's one of those damned if you do, damned if you don't scenarios.\n\nChannel 1: Yeah. One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out. I have since discussed with Samway. And when the when a client has the client app and we send a message, they do get a push notification.\n\nChannel 0: Okay.\n\nChannel 1: So that is an option for communicating with clients that then is recorded directly against their record. So it's obviously preferable rather than having to copy and paste or whatever. You know, obviously, it wouldn't be any good for staff, but for for clients, we could use it. I guess it's almost like we would have to have both because some some people won't want or be able to use the app, but they can do basic texting. Whereas, like with staff, obviously, it's different.\n\nYou know? We can we can request that they all get whatever or that they do whatever it is. But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast.\n\nChannel 0: So\n\nChannel 1: And\n\nChannel 0: I thought\n\nChannel 1: that's\n\nChannel 0: we'd\n\nChannel 1: where\n\nChannel 0: set\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: starts\n\nChannel 0: SoCastors\n\nChannel 1: to get\n\nChannel 0: up.\n\nChannel 1: we set it up, but we hadn't haven't started using it because it's not it it's the issue with the emails, like, the notifications that it goes to emails for on call, how to make it we were almost at a point of getting it set up, but then whatever the IT person was at the time left. And then we're waiting for Casey to come, and then, obviously, he's been I mean, it it hasn't anyway, long story short, it hasn't happened yet. But it's the issue with it is that the notifications are either on or they're off. You have to switch like, it's gonna forward to the on call every message or not. Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well.\n\nChannel 0: I suppose it is I get that. Obviously, it's important to get this resolved. But is that is that is that something that we need to look at now as opposed to\n\nChannel 1: Well,\n\nChannel 0: trying to sort out people leaving in coverage and\n\nChannel 1: it it's just that it is all of the changing the phone system around so the phone calls can go to scheduling instead of care partners, it all kind of hinges on that system working. And so we can't do that until we've got the text message part and the like, it all set up ready to go so that we can sort of let everyone know at the same time the change numbers that changed everything rather than doing it a lot of times. And that will it will mean a lot less phone traffic for the care partners.\n\nChannel 0: It's probably a conversation you'd have to have with Casey then and and see if you can help with it.\n\nChannel 1: Yeah. Well, it is I mean, it basically there's no good solution, which is why it's kind of come to a standstill. The only real thing they could do is if is, like, every day during business hours, they switch the notifications off for that or something something like that. But that is gonna be a manual thing every day.\n\nChannel 0: So there's not it's not a huge time consumer, is it?\n\nChannel 1: Well, what to to do at each day?\n\nChannel 0: Well, in\n\nChannel 1: Do\n\nChannel 0: until\n\nChannel 1: you mean?\n\nChannel 0: we get\n\nChannel 1: Or\n\nChannel 0: till we get a better solution.\n\nChannel 1: yeah. No. It's not. It's just it's yeah. It's just a thing that's gonna would have to be done every morning and afternoon.\n\nAnd then you'd have you'd still be able to see all the unread from during the day. But, yeah, I mean, the you know, we could make it work. It's just not a very pretty solution, I suppose. It's not it's not it's not one that anyone's gonna go, oh, this is fantastic. I don't think.\n\nBut it might I mean, it it it will help, though, having that centralized messaging system. That will help with a lot of things.\n\nChannel 0: Okay. Well, I I guess I'm just conscious time's ticking and you must be now four weeks away from going on holiday.\n\nChannel 1: Yep. Yep.\n\nChannel 0: And at that point, we may, if we're lucky, have one of the two new care partners on board who will barely have landed, and we may or may not have the other one on board. And\n\nChannel 1: Yep.\n\nChannel 0: we when does Riley get back? How many weeks?\n\nChannel 1: That is to be confirmed, but probably two weeks.\n\nChannel 0: Okay. So that that at least will be good.\n\nChannel 1: Yep.\n\nChannel 0: I guess it's just literally, you know, trying to work out what the teams needed. We said to the support worker yesterday, you know, we're gonna bring support in, which is great, and we\n\nChannel 1: Yeah.\n\nChannel 0: can, and\n\nChannel 1: Yep.\n\nChannel 0: we we we just need to keep that momentum going. So it's\n\nChannel 1: Yep.\n\nChannel 0: what how do you want that to look? And I've got three digital email and me saying what's happening.\n\nChannel 1: Yeah. Yeah. I I I guess what I find difficult with three digital\n\nChannel 0: So\n\nChannel 1: is I don't know how much help it's actually gonna be unless they're gonna come in and be trying to change things, in which case there's been an additional time commitment from at least me, maybe others, to get that done, which is time that we don't have right now.\n\nChannel 0: But it's I I guess it's always always gonna be and always has been like that about do we invest in the short term now\n\nChannel 1: Yeah.\n\nChannel 0: and it's more\n\nChannel 1: Yeah.\n\nChannel 0: awkward so we get this longer term gains or do we just muddle through? But my concern is that if we muddle through and we end up with a, you know, God forbid, should Kim or Vicky decide to pull the pin, Riley can't come back when she thinks you're on leave. Kim's on\n\nChannel 1: Yep.\n\nChannel 0: leave anyway for that matter.\n\nChannel 1: Yep.\n\nChannel 0: We have a problem. And so we have to put something in place. And so at the very least, it's a conversation with three digital saying, what is this gonna look like? Which I'm\n\nChannel 1: Yeah.\n\nChannel 0: happy to do, but I don't have\n\nChannel 1: Yep.\n\nChannel 0: enough knowledge of the day that they're running it to to talk with them about any sensible things about whether that will make a positive impact.\n\nChannel 1: Yep.\n\nChannel 0: So do you want\n\nChannel 1: Yeah.\n\nChannel 0: me to book any time with them for you and I to go through it and then say, right. Yeah. We're happy with that. Oh, no. That's not gonna work or and then we can decide and go from there.\n\nChannel 1: Yeah. Yep. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: That sounds like a good idea. To talk to, like, Mel maybe because she seems\n\nChannel 0: I\n\nChannel 1: to have a pretty good awareness of\n\nChannel 0: don't know whether it'll be mailed, I guess. Yeah. Okay. What else did I wanna check with you? Claire's leaving.\n\nWhat's the plan to celebrate that? We got an event. Has it already happened? Cooler Bar have an official policy because she's been here for more than ten years. There's a they'll\n\nChannel 1: Yeah.\n\nChannel 0: chip in some\n\nChannel 1: Yeah.\n\nChannel 0: money,\n\nChannel 1: There's\n\nChannel 0: etcetera.\n\nChannel 1: a certain amount. Yeah. So she doesn't wanna have a thing. So we're just having a small afternoon tea on Friday.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: She, yeah,\n\nChannel 0: And\n\nChannel 1: she doesn't\n\nChannel 0: in terms\n\nChannel 1: wanna\n\nChannel 0: of\n\nChannel 1: have an\n\nChannel 0: gifts\n\nChannel 1: actual, like, a big thing that everyone's invited to or anything. So we I mean, we're all tipping in for something, but then we'll I'll get her a voucher or something with the cooler bar.\n\nChannel 0: unless\n\nChannel 1: I\n\nChannel 0: you wanted\n\nChannel 1: I\n\nChannel 0: to\n\nChannel 1: need to\n\nChannel 0: add\n\nChannel 1: double\n\nChannel 0: the\n\nChannel 1: check.\n\nChannel 0: cooler\n\nChannel 1: I think\n\nChannel 0: barn\n\nChannel 1: it's\n\nChannel 0: money\n\nChannel 1: 50\n\nChannel 0: to it.\n\nChannel 1: dollars. Yeah. Well yeah. Potentially, could do. Yeah.\n\nChannel 0: You can just add that on your card, Bian, and then\n\nChannel 1: Yeah.\n\nChannel 0: kind\n\nChannel 1: That's\n\nChannel 0: of\n\nChannel 1: what\n\nChannel 0: it back\n\nChannel 1: I normally\n\nChannel 0: in\n\nChannel 1: do. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: It's all good.\n\nChannel 0: Alright. What else\n\nChannel 1: But,\n\nChannel 0: do I have?\n\nChannel 1: yeah, she doesn't wanna have, like, a big thing with, like, for the whole, like, organization or whatever.\n\nChannel 0: So would you get upset if some people from here walk over to say goodbye?\n\nChannel 1: So oh, no. Not not if they come to say goodbye. No. That's fine. But\n\nChannel 0: That's alright. So what time is afternoon to\n\nChannel 1: yeah.\n\nChannel 0: you on?\n\nChannel 1: Oh, I don't think she went through afternoon tea crashed.\n\nChannel 0: Oh, okay. Well, okay. What time should we avoid then?\n\nChannel 1: I don't know. I I don't let me just just hold on. Let me have a look at her calendar because I don't even know what time. Yeah. She'll probably call in sick on Friday now.\n\nLet me find the keypad. Oops. Wrong one. Claire. What color is Claire?\n\nPurple. No. I think she's here for most of the day. The afternoon tea is at two. So\n\nChannel 0: Was that total three\n\nChannel 1: yeah.\n\nChannel 0: or something?\n\nChannel 1: Wow. Yeah. I mean, I doubt it'll go for a whole hour, but yeah. Yeah. But she does doesn't look like she's got any appointments outside of that at the moment, so she should be around.\n\nShe's probably just tying up loose ends, I'd say, and making sure that everybody knows what they're doing.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: I will let some key people know that's the last day of Friday. They already know that, but\n\nChannel 1: Yeah.\n\nChannel 0: not to crash the afternoon tea. Okay. Understood.\n\nChannel 1: That sounds bad. It doesn't I don't it's not quite like that, but I think she she's I think she did the opposite because she was, like, very adamant that she only wanted like, she didn't want it to be a thing where other people like, she just wanted to have a small thing, and I\n\nChannel 0: Yep.\n\nChannel 1: don't want her to think that I've invited other people when she'd said she'd said not to.\n\nChannel 0: Okay. Fair enough.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Support at home pricing. Conscious\n\nChannel 1: Mhmm.\n\nChannel 0: that the letters need to go out on Tuesday next week.\n\nChannel 1: Very soon. Yep.\n\nChannel 0: So we just need to finalize our pricing. Helen's keen to have those numbers.\n\nChannel 1: What? Is she waiting for something from me?\n\nChannel 0: I believe so. That's what she told me.\n\nChannel 1: Oh, okay. I wasn't aware of that. Let me I will search back through my emails and see what I've missed. Okay.\n\nChannel 0: Alright. And the\n\nChannel 1: I\n\nChannel 0: last\n\nChannel 1: didn't\n\nChannel 0: one\n\nChannel 1: realize\n\nChannel 0: was\n\nChannel 1: you're fighting for me.\n\nChannel 0: Helena said that you just add a bit in inverted commas to the client contribution to CHSP. Are you happy with that?\n\nChannel 1: Out of the oh, yeah. That's fine. So just yeah. Sure.\n\nChannel 0: I don't know. Stick\n\nChannel 1: I know.\n\nChannel 0: 5% on or something like that or\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: round it down or whatever it ends up being, and then\n\nChannel 1: You said\n\nChannel 0: just\n\nChannel 1: that\n\nChannel 0: keep\n\nChannel 1: it's\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: record\n\nChannel 1: not yeah.\n\nChannel 0: of it.\n\nChannel 1: Yep. No problem. Will do. I'll let everyone know once I've done it.\n\nChannel 0: Alright. Okay. So\n\nChannel 1: K.\n\nChannel 0: you're interviewing this afternoon, see how that then goes and make decisions from\n\nChannel 1: Yeah.\n\nChannel 0: that.\n\nChannel 1: Yep.\n\nChannel 0: I will book in a time with three digital and try and get Mel, and then we'll decide if they're gonna add value or not.\n\nChannel 1: Yep.\n\nChannel 0: Claire's afternoon tea is on Friday, 2PM, avoid, but then we can stay alone. You've got a you've sorted out the leaving thing. Spotted\n\nChannel 1: Yep.\n\nChannel 0: on pricing. You're gonna check, and you've made some contributions of the clients for CHSP.\n\nChannel 1: Yes.\n\nChannel 0: Good.\n\nChannel 1: Yep. All sounds\n\nChannel 0: Righty\n\nChannel 1: good. I\n\nChannel 0: ho.\n\nChannel 1: no worries.\n\nChannel 0: Thanks for\n\nChannel 1: Alright.\n\nChannel 0: that. Bye.\n\nChannel 1: Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.96,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.0930602177977562},{"text":"How are you?","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.1410969744126002}],"sentiment":"neutral","sentiment_score":0.1218822717666626,"channel":1,"num_words":5,"start":0.96,"end":2.26},{"sentences":[{"text":"Good.","start":3.04,"end":3.54,"sentiment":"positive","sentiment_score":0.6194727420806885}],"sentiment":"positive","sentiment_score":0.6194727420806885,"channel":0,"num_words":1,"start":3.04,"end":3.54},{"sentences":[{"text":"That's good.","start":3.9199998,"end":4.74,"sentiment":"positive","sentiment_score":0.6923407912254333}],"sentiment":"positive","sentiment_score":0.6923407912254333,"channel":1,"num_words":2,"start":3.9199998,"end":4.74},{"sentences":[{"text":"Just thought I'll give you a quick call and get bits of updates if you got five minutes.","start":4.88,"end":9.78,"sentiment":"neutral","sentiment_score":0.2358210864994261}],"sentiment":"neutral","sentiment_score":0.2358210864994261,"channel":0,"num_words":18,"start":4.88,"end":9.78},{"sentences":[{"text":"Yeah.","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.049745071679353714}],"sentiment":"neutral","sentiment_score":0.049745071679353714,"channel":1,"num_words":1,"start":10.32,"end":10.82},{"sentences":[{"text":"So where we at with recruitment?","start":11.92,"end":15.485,"sentiment":"neutral","sentiment_score":0.023691552070279915},{"text":"So you're interviewing Aliyah Aliyah Aliyah?","start":15.545,"end":19.565,"sentiment":"neutral","sentiment_score":0.024743498613437016}],"sentiment":"neutral","sentiment_score":0.024217525341858465,"channel":0,"num_words":12,"start":11.92,"end":19.565},{"sentences":[{"text":"Yeah.","start":19.705,"end":20.025,"sentiment":"neutral","sentiment_score":0.040558822453022},{"text":"That's this afternoon.","start":20.025,"end":21.085,"sentiment":"neutral","sentiment_score":0.043896034359931946},{"text":"Yep.","start":21.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.035216473042964935}],"sentiment":"neutral","sentiment_score":0.04149267971515656,"channel":1,"num_words":5,"start":19.705,"end":21.725},{"sentences":[{"text":"Oh, that hasn't happened yet.","start":21.865,"end":22.985,"sentiment":"neutral","sentiment_score":-0.02429674882441759},{"text":"I thought that was Monday.","start":22.985,"end":24.125,"sentiment":"neutral","sentiment_score":-0.03442561328411102},{"text":"Okay.","start":24.265,"end":24.765,"sentiment":"neutral","sentiment_score":0.009191629476845264}],"sentiment":"neutral","sentiment_score":-0.02585638009689071,"channel":0,"num_words":11,"start":21.865,"end":24.765},{"sentences":[{"text":"No.","start":24.505,"end":25.005,"sentiment":"neutral","sentiment_score":-0.027176951989531517},{"text":"No.","start":25.625,"end":26.125,"sentiment":"neutral","sentiment_score":-0.023734750226140022},{"text":"Today.","start":26.185,"end":26.685,"sentiment":"neutral","sentiment_score":0.0374336913228035}],"sentiment":"neutral","sentiment_score":-0.004492670297622681,"channel":1,"num_words":3,"start":24.505,"end":26.685},{"sentences":[{"text":"Let me show you a nice day for 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our","start":39.449997,"end":39.69,"sentiment":"neutral","sentiment_score":0.1555636152625084}],"sentiment":"neutral","sentiment_score":0.1555636152625084,"channel":1,"num_words":2,"start":39.449997,"end":39.69},{"sentences":[{"text":"afternoon,","start":39.644997,"end":40.144997,"sentiment":"neutral","sentiment_score":0.2004839926958084}],"sentiment":"neutral","sentiment_score":0.2004839926958084,"channel":0,"num_words":1,"start":39.644997,"end":40.144997},{"sentences":[{"text":"workers on days like this.","start":39.69,"end":41.07,"sentiment":"neutral","sentiment_score":0.18162737786769867}],"sentiment":"neutral","sentiment_score":0.18162737786769867,"channel":1,"num_words":5,"start":39.69,"end":41.07},{"sentences":[{"text":"but you made the offer to the Sloverchain nurse, and that is okay now.","start":41.805,"end":45.805,"sentiment":"neutral","sentiment_score":0.1528105969939913},{"text":"She 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the by all the news and everything, obviously.","start":104.674995,"end":107.174995,"sentiment":"neutral","sentiment_score":-0.04501958584619893},{"text":"But","start":107.235,"end":107.735,"sentiment":"neutral","sentiment_score":-0.036892443895339966}],"sentiment":"neutral","sentiment_score":-0.04420687165111303,"channel":1,"num_words":10,"start":104.674995,"end":107.735},{"sentences":[{"text":"Yeah.","start":108.185,"end":108.685,"sentiment":"neutral","sentiment_score":-0.0258743017911911}],"sentiment":"neutral","sentiment_score":-0.0258743017911911,"channel":0,"num_words":1,"start":108.185,"end":108.685},{"sentences":[{"text":"yeah.","start":109.405,"end":109.905,"sentiment":"neutral","sentiment_score":-0.013729006052017212}],"sentiment":"neutral","sentiment_score":-0.013729006052017212,"channel":1,"num_words":1,"start":109.405,"end":109.905},{"sentences":[{"text":"And how how's Vicky?","start":110.424995,"end":111.80499,"sentiment":"neutral","sentiment_score":0.003375518252141774}],"sentiment":"neutral","sentiment_score":0.003375518252141774,"channel":0,"num_words":4,"start":110.424995,"end":111.80499},{"sentences":[{"text":"Yeah.","start":113.79,"end":114.03,"sentiment":"neutral","sentiment_score":-0.01320570707321167},{"text":"I haven't seen her this week because she's been working from home.","start":114.03,"end":117.090004,"sentiment":"neutral","sentiment_score":-0.05577375708768765}],"sentiment":"neutral","sentiment_score":-0.05249929170195873,"channel":1,"num_words":13,"start":113.79,"end":117.090004},{"sentences":[{"text":"Okay.","start":117.57,"end":118.07,"sentiment":"neutral","sentiment_score":-0.00934690423309803}],"sentiment":"neutral","sentiment_score":-0.00934690423309803,"channel":0,"num_words":1,"start":117.57,"end":118.07},{"sentences":[{"text":"But 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They also discuss the need for a solution to communication with clients and the importance of resolving phone system issues. The conversation shifts to resolving the phone system and changing notification settings, and the need for a centralized messaging system. The speakers express concern about a third party taking over and discuss the need to put in place a conversation with three digital people to determine the best solution. They also discuss scheduling an interview for a digital marketing program and the need for a coffee party. The conversation ends with a brief discussion about a person named Claire who may not be present."},"intents":{"segments":[{"text":"I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each. It it it's Yes. certainly worth looking at. I wouldn't discount it if you think it's Yes. the right choice.","start_word":428,"end_word":483,"intents":[{"intent":"Discuss options","confidence_score":0.028654004}]},{"text":"So then I'm also conscious we need to get back to three digital with that broadest Mhmm. level of support that they've offered. I don't wanna leave that hanging around because they'll need some time to Yeah. mobilize whatever staff they're gonna use for that.","start_word":487,"end_word":531,"intents":[{"intent":"Coordinate logistics","confidence_score":0.0011527976}]},{"text":"level of support that they've offered.","start_word":504,"end_word":509,"intents":[{"intent":"Discuss support","confidence_score":0.41148174}]},{"text":"Because we always have to talk to clients and let them know changes and comments that need to go out, etcetera. But it's it's one of those damned if you do, damned if you don't scenarios. Yeah.","start_word":724,"end_word":760,"intents":[{"intent":"Discussing client communication options","confidence_score":0.010203806}]},{"text":"One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out.","start_word":761,"end_word":799,"intents":[{"intent":"Discussing using cellcast","confidence_score":0.0050796554}]},{"text":"And when the when a client has the client app and we send a message, they do get a push notification. Okay.","start_word":806,"end_word":827,"intents":[{"intent":"Discussing app usage","confidence_score":0.19206765}]},{"text":"So that is an option for communicating with clients that then is recorded directly against their record.","start_word":828,"end_word":844,"intents":[{"intent":"Discussing communication options with clients","confidence_score":0.00052701484}]},{"text":"So that is an option for communicating with clients that then is recorded directly against their record. So it's obviously preferable rather than having to copy and paste or whatever.","start_word":828,"end_word":857,"intents":[{"intent":"Explaining chatting options","confidence_score":0.00007466862}]},{"text":"We can we can request that they all get whatever or that they do whatever it is. But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast.","start_word":915,"end_word":967,"intents":[{"intent":"Requesting texting","confidence_score":0.03952067}]},{"text":"But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast.","start_word":932,"end_word":967,"intents":[{"intent":"Discussing clients' preferences","confidence_score":0.00035829074}]},{"text":"But it's the issue with it is that the notifications are either on or they're off. You have to switch like, it's gonna forward to the on call every message or not. Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well.","start_word":1067,"end_word":1128,"intents":[{"intent":"Fix system issue","confidence_score":0.0030111554}]},{"text":"Well, what to to do at each day?","start_word":1362,"end_word":1369,"intents":[{"intent":"Assist with tasks","confidence_score":0.00069877354}]},{"text":"Kim's on Yep. leave anyway for that matter. Yep. We have a problem. And so we have to put something in place. And so at the very least, it's a conversation with three digital saying, what is this gonna look like? Which I'm Yeah.","start_word":1794,"end_word":1837,"intents":[{"intent":"Discuss with lee","confidence_score":0.000032645887}]},{"text":"What else did I wanna check with you? 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Mhmm.","start_word":2009,"end_word":2026,"intents":[{"intent":"Explain event scheduling","confidence_score":0.000015992566}]},{"text":"unless I you wanted I to need to add double the check.","start_word":2075,"end_word":2086,"intents":[{"intent":"Add double check","confidence_score":0.19541049}]},{"text":"So what time is afternoon to yeah. you on?","start_word":2192,"end_word":2200,"intents":[{"intent":"Provide date","confidence_score":0.0002836622}]},{"text":"I think she's here for most of the day. The afternoon tea is at two. So Was that total three yeah. or something?","start_word":2272,"end_word":2294,"intents":[{"intent":"Confirm reservation","confidence_score":0.0015721599}]},{"text":"I will let some key people know that's the last day of Friday. They already know that, but Yeah. not to crash the afternoon tea. Okay.","start_word":2352,"end_word":2377,"intents":[{"intent":"Inform about deadline","confidence_score":0.009648036}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.122768372297287},{"text":"Good. That's good.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.6762325167655945},{"text":"Just thought I'll give you a quick call and get bits of updates if you got five minutes. Yeah. So where we at with recruitment? So you're interviewing Aliyah Aliyah Aliyah? Yeah. That's this afternoon. Yep. Oh, that hasn't happened yet. I thought that was Monday. Okay. No. No. Today. Let me show you a nice day for it. Yeah. Well, Okay. that's probably the best part of her day, to be honest, because she's out working today in client's home, so she'd be in another Alright. car.","start_word":8,"end_word":95,"sentiment":"neutral","sentiment_score":0.09707949310541152},{"text":"Nice.","start_word":96,"end_word":96,"sentiment":"positive","sentiment_score":0.3595123589038849},{"text":"I really So feel that's this for our afternoon, workers on days like this. but you made the offer to the Sloverchain nurse, and that is okay now. She accepted? Yeah. She has accepted, but she can't start for a couple of weeks. So Okay. yeah. But she has accepted it. Yes. Alright. And as you're thinking, if Aaliyah interviews well, you will offer her? I don't know, to be honest, because the other one from Poppy's may still be a better option. Okay. Yeah. There's a lot of kind of ifs and but the thing is Aaliyah should really be a clinical care partner, and that's where things get a little bit complicated. Okay. How is So far, so good. okay. A But bit it's stressed early out days. by Yeah. all the by all the news and everything, obviously. But Yeah. yeah. And how how's Vicky? Yeah. I haven't seen her this week because she's been working from home. Okay. But yeah. Well, she's okay from what I can gather. Alright. Yeah. So I guess let's just see what happens this afternoon and make a fairly quick decision so we can Yeah. get this happening. So then in terms There's of kind that of a support, few other things that are impacting on it a little bit and kind of waiting, but I don't know. Like, obviously, other people that might leave or whatever, but we we don't know. So it's makes it a bit tricky. I guess all you can do is work with what you've got and sort of make Yeah. decisions from there. And, look, if Yep. if Aliyah is the right person, then I guess let's have a conversation about should you be a clinical care partner or not. I'm understanding that we might have to carry some a cost on that. But then if someone does leave, you already got the person I've already in place got type it. of thing. Yeah. And Yep. I guess, you know, you can go from a team which had a clinical care partner and two care partners and have two of them through to three clinical care partners with one care partner each.","start_word":97,"end_word":463,"sentiment":"neutral","sentiment_score":0.0015893597028926218},{"text":"It it it's Yes. certainly worth looking at.","start_word":464,"end_word":471,"sentiment":"positive","sentiment_score":0.491954892873764},{"text":"I wouldn't discount it if you think it's Yes. the right choice. Yeah. Yeah. Yeah. So then I'm also conscious we need to get back to three digital with that broadest Mhmm. level of support that they've offered. I don't wanna leave that hanging around because they'll need some time to Yeah. mobilize whatever staff they're gonna use for that. So I'm not sure whether you've got some flavor as to what that should look like. Are you wanting to wait till you finish the interview and make any decision on it? But that that bit needs to happen, I guess, as well. Yeah. Yeah. My impression from the emails was that the the support would be It more it would be. in And I guess we would a need that sort guidance of way we'd need to probably than talk a bit a more about it, but practical I think it would support. be a guidance and and a resource available. So I I get their problem then. What this is, well, we're not gonna roster on your behalf, but we'll make sure that we have plenty of resource available to Lucia and help with that. Now whether that practically, I think what that'll practically translate to is let's have a look at how we can do things differently as part of the overview of Sandware, and we'll get that happening quickly. That's my that was what I read into it. Yeah. Which the time involved in which concerns me. Yep. Because we always have to talk to clients and let them know changes and comments that need to go out, etcetera.","start_word":472,"end_word":744,"sentiment":"neutral","sentiment_score":0.07130930665539298},{"text":"But it's it's one of those damned if you do, damned if you don't scenarios.","start_word":745,"end_word":759,"sentiment":"negative","sentiment_score":-0.3529708683490753},{"text":"Yeah.","start_word":760,"end_word":760,"sentiment":"neutral","sentiment_score":-0.1924821138381958},{"text":"One of the big things that has been holding us up and, well, wasting time is this whole thing with Cellcast and the phone systems and all the rest of it that we really want to get sorted out.","start_word":761,"end_word":799,"sentiment":"negative","sentiment_score":-0.4960433542728424},{"text":"I have since discussed with Samway. And when the when a client has the client app and we send a message, they do get a push notification. Okay. So that is an option for communicating with clients that then is recorded directly against their record. So it's obviously preferable rather than having to copy and paste or whatever. You know, obviously, it wouldn't be any good for staff, but for for clients, we could use it. I guess it's almost like we would have to have both because some some people won't want or be able to use the app, but they can do basic texting. Whereas, like with staff, obviously, it's different. You know? We can we can request that they all get whatever or that they do whatever it is. But with clients, some of them won't be comfortable with using an app. However, they may be able to text normally from their phones, so they could do it if we were contacting them via Cellcast. So I And thought that's we'd where set the it starts SoCastors to get up. we set it up, but we hadn't haven't started using it because it's not it it's the issue with the emails, like, the notifications that it goes to emails for on call, how to make it we were almost at a point of getting it set up, but then whatever the IT person was at the time left. And then we're waiting for Casey to come, and then, obviously, he's been I mean, it it hasn't anyway, long story short, it hasn't happened yet.","start_word":800,"end_word":1066,"sentiment":"neutral","sentiment_score":0.0018805496478348637},{"text":"But it's the issue with it is that the notifications are either on or they're off.","start_word":1067,"end_word":1082,"sentiment":"negative","sentiment_score":-0.3781282901763916},{"text":"You have to switch like, it's gonna forward to the on call every message or not.","start_word":1083,"end_word":1098,"sentiment":"neutral","sentiment_score":-0.3317224681377411},{"text":"Like, you can't have it only on certain times, in which case it's been a a pain because they're getting that phone's gonna get notifications during business hours as well.","start_word":1099,"end_word":1128,"sentiment":"negative","sentiment_score":-0.4629969298839569},{"text":"I suppose it is I get that. Obviously, it's important to get this resolved. But is that is that is that something that we need to look at now as opposed to Well, trying to sort out people leaving in coverage and it it's just that it is all of the changing the phone system around so the phone calls can go to scheduling instead of care partners, it all kind of hinges on that system working. And so we can't do that until we've got the text message part and the like, it all set up ready to go so that we can sort of let everyone know at the same time the change numbers that changed everything rather than doing it a lot of times. And that will it will mean a lot less phone traffic for the care partners. It's probably a conversation you'd have to have with Casey then and and see if you can help with it. Yeah.","start_word":1129,"end_word":1291,"sentiment":"neutral","sentiment_score":-0.03882618993520737},{"text":"Well, it is I mean, it basically there's no good solution, which is why it's kind of come to a standstill.","start_word":1292,"end_word":1312,"sentiment":"negative","sentiment_score":-0.5418010950088501},{"text":"The only real thing they could do is if is, like, every day during business hours, they switch the notifications off for that or something something like that.","start_word":1313,"end_word":1340,"sentiment":"neutral","sentiment_score":-0.2718390226364136},{"text":"But that is gonna be a manual thing every day.","start_word":1341,"end_word":1350,"sentiment":"negative","sentiment_score":-0.3542972505092621},{"text":"So there's not it's not a huge time consumer, is it? Well, what to to do at each day? Well, in Do until you mean? we get Or till we get a better solution. yeah. No. It's not. It's just it's yeah. It's just a thing that's gonna would have to be done every morning and afternoon. And then you'd have you'd still be able to see all the unread from during the day. But, yeah, I mean, the you know, we could make it work.","start_word":1351,"end_word":1436,"sentiment":"neutral","sentiment_score":-0.06075194850564003},{"text":"It's just not a very pretty solution, I suppose.","start_word":1437,"end_word":1445,"sentiment":"negative","sentiment_score":-0.4324356019496918},{"text":"It's not it's not it's not one that anyone's gonna go, oh, this is fantastic. I don't think. But it might I mean, it it it will help, though, having that centralized messaging system.","start_word":1446,"end_word":1479,"sentiment":"neutral","sentiment_score":0.16221316158771515},{"text":"That will help with a lot of things.","start_word":1480,"end_word":1487,"sentiment":"positive","sentiment_score":0.40716552734375},{"text":"Okay. Well, I I guess I'm just conscious time's ticking and you must be now four weeks away from going on holiday. Yep. Yep. And at that point, we may, if we're lucky, have one of the two new care partners on board who will barely have landed, and we may or may not have the other one on board. And Yep. we when does Riley get back? How many weeks? That is to be confirmed, but probably two weeks. Okay.","start_word":1488,"end_word":1568,"sentiment":"neutral","sentiment_score":-0.010009590536355972},{"text":"So that that at least will be good.","start_word":1569,"end_word":1576,"sentiment":"positive","sentiment_score":0.3782376945018768},{"text":"Yep. I guess it's just literally, you know, trying to work out what the teams needed.","start_word":1577,"end_word":1592,"sentiment":"neutral","sentiment_score":0.18655595183372495},{"text":"We said to the support worker yesterday, you know, we're gonna bring support in, which is great, and we Yeah.","start_word":1593,"end_word":1612,"sentiment":"positive","sentiment_score":0.37106412649154663},{"text":"can, and Yep.","start_word":1613,"end_word":1615,"sentiment":"neutral","sentiment_score":0.30247610807418823},{"text":"we we we just need to keep that momentum going.","start_word":1616,"end_word":1625,"sentiment":"positive","sentiment_score":0.3676818907260895},{"text":"So it's Yep. what how do you want that to look? And I've got three digital email and me saying what's happening. Yeah. Yeah. I I I guess what I find difficult with three digital So is I don't know how much help it's actually gonna be unless they're gonna come in and be trying to change things, in which case there's been an additional time commitment from at least me, maybe others, to get that done, which is time that we don't have right now. But it's I I guess it's always always gonna be and always has been like that about do we invest in the short term now Yeah. and it's more Yeah. awkward so we get this longer term gains or do we just muddle through? But my concern is that if we muddle through and we end up with a, you know, God forbid, should Kim or Vicky decide to pull the pin, Riley can't come back when she thinks you're on leave. Kim's on Yep. leave anyway for that matter. Yep. We have a problem. And so we have to put something in place. And so at the very least, it's a conversation with three digital saying, what is this gonna look like? Which I'm Yeah. happy to do, but I don't have Yep. enough knowledge of the day that they're running it to to talk with them about any sensible things about whether that will make a positive impact. Yep. So do you want Yeah. me to book any time with them for you and I to go through it and then say, right. Yeah. We're happy with that. Oh, no. That's not gonna work or and then we can decide and go from there. Yeah. Yep. Yeah. Okay.","start_word":1626,"end_word":1921,"sentiment":"neutral","sentiment_score":-0.10240762539812036},{"text":"That sounds like a good idea.","start_word":1922,"end_word":1927,"sentiment":"positive","sentiment_score":0.4380244016647339},{"text":"To talk to, like, Mel maybe because she seems I to have a pretty good awareness of don't know whether it'll be mailed, I guess. Yeah. Okay. What else did I wanna check with you? Claire's leaving. What's the plan to celebrate that? We got an event. Has it already happened? Cooler Bar have an official policy because she's been here for more than ten years. There's a they'll chip Yeah. in some Yeah. money, There's etcetera. a certain amount. Yeah. So she doesn't wanna have a thing. So we're just having a small afternoon tea on Friday. Mhmm. Okay. She, yeah, And she doesn't in terms wanna of have an gifts actual, like, a big thing that everyone's invited to or anything. So we I mean, we're all tipping in for something, but then we'll I'll get her a voucher or something with the cooler bar. unless I you wanted I to need to add double the check. cooler I think barn it's money 50 to it. dollars. Yeah. Well yeah. Potentially, could do. Yeah. You can just add that on your card, Bian, and then Yeah. kind That's of what it back I normally in do. Yeah. yeah. Yep. Yeah. Yep.","start_word":1928,"end_word":2130,"sentiment":"neutral","sentiment_score":0.08995946316883482},{"text":"Okay. It's all good.","start_word":2131,"end_word":2134,"sentiment":"positive","sentiment_score":0.5347813367843628},{"text":"Alright. What else But, do I have? yeah, she doesn't wanna have, like, a big thing with, like, for the whole, like, organization or whatever.","start_word":2135,"end_word":2159,"sentiment":"neutral","sentiment_score":-0.08580684661865234},{"text":"So would you get upset if some people from here walk over to say goodbye?","start_word":2160,"end_word":2174,"sentiment":"negative","sentiment_score":-0.4198047518730163},{"text":"So oh, no. Not not if they come to say goodbye. No. That's fine. But That's alright. So what time is afternoon to yeah. you on? Oh, I don't think she went through afternoon tea crashed. Oh, okay. Well, okay. What time should we avoid then? I don't know. I I don't let me just just hold on. Let me have a look at her calendar because I don't even know what time. Yeah. She'll probably call in sick on Friday now. Let me find the keypad. Oops. Wrong one. Claire. What color is Claire? Purple. No. I think she's here for most of the day. The afternoon tea is at two. So Was that total three yeah. or something? Wow. Yeah. I mean, I doubt it'll go for a whole hour, but yeah. Yeah. But she does doesn't look like she's got any appointments outside of that at the moment, so she should be around. She's probably just tying up loose ends, I'd say, and making sure that everybody knows what they're doing. Okay. Alright. Yeah. I will let some key people know that's the last day of Friday. They already know that, but Yeah. not to crash the afternoon tea. Okay. Understood. That sounds bad. It doesn't I don't it's not quite like that, but I think she she's I think she did the opposite because she was, like, very adamant that she only wanted like, she didn't want it to be a thing where other people like, she just wanted to have a small thing, and I Yep.","start_word":2175,"end_word":2435,"sentiment":"neutral","sentiment_score":-0.124645432521557},{"text":"don't want her to think that I've invited other people when she'd said she'd said not to.","start_word":2436,"end_word":2452,"sentiment":"negative","sentiment_score":-0.3450033664703369},{"text":"Okay. Fair enough. Yeah. Okay. Support at home pricing. Conscious Mhmm. that the letters need to go out on Tuesday next week. Very soon. Yep. So we just need to finalize our pricing. Helen's keen to have those numbers. What? Is she waiting for something from me? I believe so. That's what she told me. Oh, okay. I wasn't aware of that. Let me I will search back through my emails and see what I've missed. Okay. Alright. And the I last didn't one realize was you're fighting for me. Helena said that you just add a bit in inverted commas to the client contribution to CHSP. Are you happy with that? Out of the oh, yeah. That's fine. So just yeah. Sure. I don't know. Stick I know. 5% on or something like that or Yeah. Yeah. round it down or whatever it ends up being, and then You said just that keep it's a a record not yeah. of it. Yep.","start_word":2453,"end_word":2615,"sentiment":"neutral","sentiment_score":0.01642034202814102},{"text":"No problem. Will do.","start_word":2616,"end_word":2619,"sentiment":"positive","sentiment_score":0.3459293246269226},{"text":"I'll let everyone know once I've done it. Alright. Okay. So K. you're interviewing this afternoon, see how that then goes and make decisions from Yeah. that. Yep. I will book in a time with three digital and try and get Mel, and then we'll decide if they're gonna add value or not. Yep. Claire's afternoon tea is on Friday, 2PM, avoid, but then we can stay alone. You've got a you've sorted out the leaving thing. Spotted Yep. on pricing. You're gonna check, and you've made some contributions of the clients for CHSP. Yes.","start_word":2620,"end_word":2714,"sentiment":"neutral","sentiment_score":0.11262647760541816},{"text":"Good. Yep. All sounds Righty good.","start_word":2715,"end_word":2720,"sentiment":"positive","sentiment_score":0.5537312626838684},{"text":"I ho. no worries.","start_word":2721,"end_word":2724,"sentiment":"neutral","sentiment_score":0.2651962339878082},{"text":"Thanks for Alright. that. Bye. Thank you. Alright.","start_word":2725,"end_word":2732,"sentiment":"positive","sentiment_score":0.5059496164321899},{"text":"Bye.","start_word":2733,"end_word":2733,"sentiment":"neutral","sentiment_score":0.3029913902282715}],"average":{"sentiment":"neutral","sentiment_score":-0.016779333724025867}}}}