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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. I'm having issues with my ATEL number.\n\nChannel 0: Oh, what is your phone number?\n\nChannel 1: It's 96186\n\nChannel 0: Oh, you're\n\nChannel 1: 2\n\nChannel 0: referring\n\nChannel 1: 5.\n\nChannel 0: to your Indian phone number?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Okay. Got it. Sorry. You have reached the wrong phone number. This is Airtel AU.\n\nWhat we do is to provide Internet services, cinema mobile plan services, and we only support phone number now in Australia. It\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: Okay.\n\nChannel 0: so happened we're having the same name Airtel, but we are separate company.\n\nChannel 1: Oh, is it okay? Sorry. Thank you.\n\nChannel 0: Yeah. You're welcome. Have a good\n\nChannel 1: Cheers.\n\nChannel 0: one. Bye\n\nChannel 1: You too.\n\nChannel 0: bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.28001517057418823},{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"positive","sentiment_score":0.4408397674560547},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3925159126520157},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.3841778834660848}],"sentiment":"positive","sentiment_score":0.3874481274531438,"channel":0,"num_words":13,"start":0.88,"end":4.5},{"sentences":[{"text":"Yeah.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.01552927028387785},{"text":"Hi.","start":5.92,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.02580280601978302},{"text":"I'm having issues with my ATEL 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The agent asks for the customer's phone number and realizes they have the wrong one. The agent informs the customer that they only provide Internet services and cinema mobile plans, but the customer confirms they have the wrong number. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I'm having issues with my ATEL number.","start_word":15,"end_word":21,"intents":[{"intent":"Fix atel number","confidence_score":0.023449754}]},{"text":"What we do is to provide Internet services, cinema mobile plan services, and we only support phone number now in Australia. It Yeah.","start_word":57,"end_word":79,"intents":[{"intent":"Provide internet services","confidence_score":0.41229346}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28001517057418823},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.39188575744628906},{"text":"Yeah. Hi. I'm having issues with my ATEL number. Oh, what is your phone number? It's 96186 Oh, you're 2 referring 5. to your Indian phone number? Yeah. Yep. Okay. Got it. Sorry. You have reached the wrong phone number. This is Airtel AU. What we do is to provide Internet services, cinema mobile plan services, and we only support phone number now in Australia. It Yeah. just Okay. so happened we're having the same name Airtel, but we are separate company. Oh, is it okay? Sorry. Thank you. Yeah.","start_word":13,"end_word":102,"sentiment":"neutral","sentiment_score":-0.04480036348104477},{"text":"You're welcome. Have a good Cheers.","start_word":103,"end_word":108,"sentiment":"positive","sentiment_score":0.5252062678337097},{"text":"one. Bye You too. bye. Bye. 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