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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hi. It's Peter speaking.\n\nChannel 0: Oh, hi, Peter. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. No. Look. I'm in the middle of something, but look. We're not interested in any of those AI products.\n\nWe already have our own item or have our own we've already decided on what AI products we use.\n\nChannel 0: Oh, I understand. Well, Peter, you might find us, something more different than the usual ones. How about I send you our email so that you can check us out, if it's okay with you?\n\nChannel 1: Yeah. By all means, send it through to me, and that's fine.\n\nChannel 0: Alright. By the way, what's the best, email where I can send it to, Peter?\n\nChannel 1: You don't have my email?\n\nChannel 0: I actually just have your number. I'm sorry.\n\nChannel 1: Look. What was the what's your address? I'll have a look at it. What's your web address?\n\nChannel 0: Oh, yeah. I just you can type in vigilance.ai, and you will see that we're actually kind we're a different associate than the rest that you'll\n\nChannel 1: Yep.\n\nChannel 0: probably check. So\n\nChannel 1: Okay. And where are you located?\n\nChannel 0: Melbourne.\n\nChannel 1: Yep. Okay. Alright. No worries. I'll I'll have a look at that when I've got some time after what I'm currently doing.\n\nOkay?\n\nChannel 0: Alright. I gotcha,\n\nChannel 1: Alright.\n\nChannel 0: Peter. Well, I just wanna thank you for your time, mate.\n\nChannel 1: No\n\nChannel 0: Bye.\n\nChannel 1: worries at all. Alright. Thank you very much. Alright. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.022165529429912567},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.02399372134823352}],"sentiment":"neutral","sentiment_score":0.02388618064715582,"channel":1,"num_words":17,"start":0.16,"end":4.66},{"sentences":[{"text":"Andrew?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.03160712867975235}],"sentiment":"neutral","sentiment_score":0.03160712867975235,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks, Andrew.","start":11.759999,"end":12.58,"sentiment":"neutral","sentiment_score":0.28254534304142},{"text":"Please stay on the line.","start":13.035,"end":14.255,"sentiment":"neutral","sentiment_score":0.1620926409959793},{"text":"Hi.","start":22.474998,"end":22.715,"sentiment":"neutral","sentiment_score":0.0377315916121006},{"text":"It's Peter speaking.","start":22.715,"end":23.615,"sentiment":"neutral","sentiment_score":0.022450497063497703}],"sentiment":"neutral","sentiment_score":0.13460336126048456,"channel":1,"num_words":11,"start":11.759999,"end":23.615},{"sentences":[{"text":"Oh, hi, Peter.","start":24.575,"end":25.935,"sentiment":"neutral","sentiment_score":0.014812577205399672},{"text":"It's Andrew from Vigilance AI.","start":25.935,"end":28.175,"sentiment":"neutral","sentiment_score":0.025211358070373537},{"text":"Have I caught you in a bad 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or have our own we've already decided on what AI products we use.","start":37.8,"end":44.915,"sentiment":"neutral","sentiment_score":-0.3072992006414815}],"sentiment":"neutral","sentiment_score":-0.3072992006414815,"channel":1,"num_words":19,"start":37.8,"end":44.915},{"sentences":[{"text":"Oh, I understand.","start":46.175,"end":47.315,"sentiment":"neutral","sentiment_score":-0.0685714657107989},{"text":"Well, Peter, you might find us, something more different than the usual ones.","start":47.614998,"end":52.574997,"sentiment":"neutral","sentiment_score":-0.08927605444422135},{"text":"How about I send you our email so that you can check us out, if it's okay with you?","start":53.375,"end":57.954998,"sentiment":"neutral","sentiment_score":-0.00732504532329346}],"sentiment":"neutral","sentiment_score":-0.04301368474428143,"channel":0,"num_words":35,"start":46.175,"end":57.954998},{"sentences":[{"text":"Yeah.","start":57.65,"end":57.97,"sentiment":"neutral","sentiment_score":0.047043416649103165},{"text":"By all means, send it through to me, and that's fine.","start":57.97,"end":60.31,"sentiment":"neutral","sentiment_score":0.10822339355945587}],"sentiment":"neutral","sentiment_score":0.10312506215025981,"channel":1,"num_words":12,"start":57.65,"end":60.31},{"sentences":[{"text":"Alright.","start":61.239998,"end":61.719997,"sentiment":"neutral","sentiment_score":0.0913526713848114},{"text":"By the way, what's the best, email where I can send it to, Peter?","start":62.039997,"end":65.34,"sentiment":"neutral","sentiment_score":0.05727056919464043}],"sentiment":"neutral","sentiment_score":0.05954270934065183,"channel":0,"num_words":15,"start":61.239998,"end":65.34},{"sentences":[{"text":"You don't have my email?","start":67.25,"end":68.63,"sentiment":"neutral","sentiment_score":-0.07027227133512497}],"sentiment":"neutral","sentiment_score":-0.07027227133512497,"channel":1,"num_words":5,"start":67.25,"end":68.63},{"sentences":[{"text":"I actually just have your number.","start":69.56,"end":71.72,"sentiment":"neutral","sentiment_score":-0.05667649209499359},{"text":"I'm sorry.","start":71.72,"end":72.38,"sentiment":"neutral","sentiment_score":-0.06984493136405945}],"sentiment":"neutral","sentiment_score":-0.059968601912260056,"channel":0,"num_words":8,"start":69.56,"end":72.38},{"sentences":[{"text":"Look.","start":74.825005,"end":74.985,"sentiment":"neutral","sentiment_score":-0.034583523869514465},{"text":"What was the what's your address?","start":74.985,"end":76.425,"sentiment":"neutral","sentiment_score":-0.026217069787283737},{"text":"I'll have a look at it.","start":76.425,"end":77.145004,"sentiment":"neutral","sentiment_score":-0.004351786493013303},{"text":"What's your web address?","start":77.145004,"end":78.285,"sentiment":"neutral","sentiment_score":-0.009758701315149665}],"sentiment":"neutral","sentiment_score":-0.015119498047758551,"channel":1,"num_words":17,"start":74.825005,"end":78.285},{"sentences":[{"text":"Oh, yeah.","start":79.195,"end":79.595,"sentiment":"neutral","sentiment_score":-0.006624728441238403},{"text":"I just you can type in vigilance.ai, and you will see that we're actually kind we're a different associate than the rest that you'll","start":79.595,"end":90.92,"sentiment":"neutral","sentiment_score":-0.02275817678309977}],"sentiment":"neutral","sentiment_score":-0.02151714229526428,"channel":0,"num_words":26,"start":79.195,"end":90.92},{"sentences":[{"text":"Yep.","start":91.25,"end":91.75,"sentiment":"neutral","sentiment_score":-0.00926909502595663}],"sentiment":"neutral","sentiment_score":-0.00926909502595663,"channel":1,"num_words":1,"start":91.25,"end":91.75},{"sentences":[{"text":"probably check.","start":91.3,"end":91.94,"sentiment":"neutral","sentiment_score":-0.012935934588313103},{"text":"So","start":91.94,"end":92.44,"sentiment":"neutral","sentiment_score":-0.004501599818468094}],"sentiment":"neutral","sentiment_score":-0.010124489665031433,"channel":0,"num_words":3,"start":91.3,"end":92.44},{"sentences":[{"text":"Okay.","start":92.05,"end":92.55,"sentiment":"neutral","sentiment_score":-0.0025806832127273083},{"text":"And where are you located?","start":92.61,"end":93.67,"sentiment":"neutral","sentiment_score":-0.003128485940396786}],"sentiment":"neutral","sentiment_score":-0.0030371854857852063,"channel":1,"num_words":6,"start":92.05,"end":93.67},{"sentences":[{"text":"Melbourne.","start":94.82,"end":95.32,"sentiment":"neutral","sentiment_score":0.006927899084985256}],"sentiment":"neutral","sentiment_score":0.006927899084985256,"channel":0,"num_words":1,"start":94.82,"end":95.32},{"sentences":[{"text":"Yep.","start":95.81,"end":96.31,"sentiment":"neutral","sentiment_score":0.018691327422857285},{"text":"Okay.","start":96.37,"end":96.87,"sentiment":"neutral","sentiment_score":0.03541399538516998},{"text":"Alright.","start":97.385,"end":97.545,"sentiment":"neutral","sentiment_score":0.07271187752485275},{"text":"No worries.","start":97.545,"end":98.205,"sentiment":"neutral","sentiment_score":0.0868389941751957},{"text":"I'll I'll have a look at that when I've got some time after what I'm currently 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gotcha,","start":103.965,"end":104.525,"sentiment":"neutral","sentiment_score":0.10304825752973557}],"sentiment":"neutral","sentiment_score":0.09914923707644145,"channel":0,"num_words":3,"start":103.405,"end":104.525},{"sentences":[{"text":"Alright.","start":104.185,"end":104.685,"sentiment":"neutral","sentiment_score":0.1303166151046753}],"sentiment":"neutral","sentiment_score":0.1303166151046753,"channel":1,"num_words":1,"start":104.185,"end":104.685},{"sentences":[{"text":"Peter.","start":104.525,"end":104.925,"sentiment":"neutral","sentiment_score":0.14402025938034058},{"text":"Well, I just wanna thank you for your time, mate.","start":104.925,"end":107.165,"sentiment":"positive","sentiment_score":0.3623966947197914}],"sentiment":"positive","sentiment_score":0.3425442915071141,"channel":0,"num_words":11,"start":104.525,"end":107.165},{"sentences":[{"text":"No","start":107.145004,"end":107.385,"sentiment":"neutral","sentiment_score":0.11564265191555025}],"sentiment":"neutral","sentiment_score":0.11564265191555025,"channel":1,"num_words":1,"start":107.145004,"end":107.385},{"sentences":[{"text":"Bye.","start":107.165,"end":107.665,"sentiment":"neutral","sentiment_score":0.059334926307201385}],"sentiment":"neutral","sentiment_score":0.059334926307201385,"channel":0,"num_words":1,"start":107.165,"end":107.665},{"sentences":[{"text":"worries at all.","start":107.385,"end":108.025,"sentiment":"neutral","sentiment_score":0.03779740631580353},{"text":"Alright.","start":108.025,"end":108.345,"sentiment":"neutral","sentiment_score":0.23629216849803925},{"text":"Thank you very much.","start":108.345,"end":109.405,"sentiment":"positive","sentiment_score":0.4759157747030258},{"text":"Alright.","start":109.465,"end":109.945,"sentiment":"neutral","sentiment_score":0.21678170561790464},{"text":"See you.","start":109.945,"end":110.604996,"sentiment":"neutral","sentiment_score":0.16804363578557968}],"sentiment":"neutral","sentiment_score":0.2551105875860561,"channel":1,"num_words":11,"start":107.385,"end":110.604996}]},"summary":{"result":"success","short":"An agent frombound AI called a customer named Peter to offer their AI products, but Peter declined as he already has their own item. The agent offers to send an email to Peter's address to review their product and thanks him for his time."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew? Thanks, Andrew.","start_word":1,"end_word":19,"intents":[{"intent":"Identify person","confidence_score":0.00031573884}]},{"text":"How about I send you our email so that you can check us out, if it's okay with you? Yeah.","start_word":100,"end_word":119,"intents":[{"intent":"Send email","confidence_score":0.46541545},{"intent":"Verify email","confidence_score":0.022919593}]},{"text":"What was the what's your address? I'll have a look at it. What's your web address? Oh, yeah.","start_word":160,"end_word":177,"intents":[{"intent":"Provide address","confidence_score":0.1681362}]},{"text":"And where are you located? Melbourne.","start_word":207,"end_word":212,"intents":[{"intent":"Provide location","confidence_score":0.039319884}]},{"text":"Well, I just wanna thank you for your time, mate. No Bye. worries at all. Alright. Thank you very much.","start_word":241,"end_word":260,"intents":[{"intent":"Express gratitude","confidence_score":0.21038558}]},{"text":"Thank you very much. Alright. See you.","start_word":257,"end_word":263,"intents":[{"intent":"End call","confidence_score":0.006283653}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew? Thanks, Andrew. Please stay on the line. Hi. It's Peter speaking. Oh, hi, Peter. It's Andrew from Vigilance AI. Have I caught you in a bad time? Yeah. No. Look. I'm in the middle of something, but look.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":-0.015884526073932648},{"text":"We're not interested in any of those AI products.","start_word":56,"end_word":64,"sentiment":"negative","sentiment_score":-0.5035648345947266},{"text":"We already have our own item or have our own we've already decided on what AI products we use. Oh, I understand. Well, Peter, you might find us, something more different than the usual ones. How about I send you our email so that you can check us out, if it's okay with you? Yeah. By all means, send it through to me, and that's fine. Alright. By the way, what's the best, email where I can send it to, Peter? You don't have my email? I actually just have your number. I'm sorry. Look. What was the what's your address? I'll have a look at it. What's your web address? Oh, yeah. I just you can type in vigilance.ai, and you will see that we're actually kind we're a different associate than the rest that you'll Yep. probably check. So Okay. And where are you located? Melbourne. Yep. Okay. Alright. No worries. I'll I'll have a look at that when I've got some time after what I'm currently doing. Okay? Alright. I gotcha, Alright. Peter.","start_word":65,"end_word":240,"sentiment":"neutral","sentiment_score":-0.017991550266742706},{"text":"Well, I just wanna thank you for your time, mate.","start_word":241,"end_word":250,"sentiment":"positive","sentiment_score":0.3547405004501343},{"text":"No Bye. worries at all. Alright.","start_word":251,"end_word":256,"sentiment":"neutral","sentiment_score":0.10622797906398772},{"text":"Thank you very much.","start_word":257,"end_word":260,"sentiment":"positive","sentiment_score":0.4715468883514404},{"text":"Alright. See you.","start_word":261,"end_word":263,"sentiment":"neutral","sentiment_score":0.2090505063533783}],"average":{"sentiment":"neutral","sentiment_score":-0.005308947940864186}}}}