{"metadata":{"transaction_key":"deprecated","request_id":"019f5a0e-31c7-7ac3-9d89-a0e5aa5d3da8","sha256":"fd579848423174061990eec6bad1c83bc8697edfe4dee9c5402b0f4388ca8043","created":"2026-07-13T05:58:28.467Z","duration":15.047937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. But I can't answer the phone right now. Leave some details, and I'll get back to you. Thanks.","confidence":0.9951172,"words":[{"word":"sorry","start":0.32,"end":0.64,"confidence":0.6960449,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.3712574243545532},{"word":"but","start":0.64,"end":0.79999995,"confidence":0.8457031,"punctuated_word":"But","sentiment":"negative","sentiment_score":-0.4482100009918213},{"word":"i","start":0.79999995,"end":0.88,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.49412649869918823},{"word":"can't","start":0.88,"end":1.12,"confidence":0.93725586,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5108282566070557},{"word":"answer","start":1.12,"end":1.4399999,"confidence":0.95166016,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.5472475290298462},{"word":"the","start":1.4399999,"end":1.52,"confidence":0.99316406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4654677808284759},{"word":"phone","start":1.52,"end":1.76,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4805017411708832},{"word":"right","start":1.76,"end":1.92,"confidence":0.9970703,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.48144179582595825},{"word":"now","start":1.92,"end":2.24,"confidence":0.9880371,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4221537709236145},{"word":"leave","start":2.24,"end":2.48,"confidence":0.94140625,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":-0.14864768087863922},{"word":"some","start":2.48,"end":2.56,"confidence":0.9980469,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1565791368484497},{"word":"details","start":2.56,"end":2.96,"confidence":0.92407227,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.06366962194442749},{"word":"and","start":2.96,"end":3.12,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02909734845161438},{"word":"i'll","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03765786439180374},{"word":"get","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.003483384847640991},{"word":"back","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.021761685609817505},{"word":"to","start":3.6,"end":3.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06993168592453003},{"word":"you","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.026763714849948883},{"word":"thanks","start":4.08,"end":4.58,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.41662487387657166}],"paragraphs":{"transcript":"\nSorry. But I can't answer the phone right now. Leave some details, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.32,"end":0.64,"sentiment":"negative","sentiment_score":-0.3712574243545532},{"text":"But I can't answer the phone right now.","start":0.64,"end":2.24,"sentiment":"negative","sentiment_score":-0.4812471717596054},{"text":"Leave some details, and I'll get back to you.","start":2.24,"end":4.08,"sentiment":"neutral","sentiment_score":-0.02596979836622874},{"text":"Thanks.","start":4.08,"end":4.58,"sentiment":"positive","sentiment_score":0.41662487387657166}],"sentiment":"neutral","sentiment_score":-0.21254411104478335,"num_words":19,"start":0.32,"end":4.58}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. But I can't answer the phone right now. Leave some details, and I'll get back to you. Thanks.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.32,"end":0.64,"sentiment":"negative","sentiment_score":-0.3712574243545532},{"text":"But I can't answer the phone right now.","start":0.64,"end":2.24,"sentiment":"negative","sentiment_score":-0.4812471717596054},{"text":"Leave some details, and I'll get back to you.","start":2.24,"end":4.08,"sentiment":"neutral","sentiment_score":-0.02596979836622874},{"text":"Thanks.","start":4.08,"end":4.58,"sentiment":"positive","sentiment_score":0.41662487387657166}],"sentiment":"neutral","sentiment_score":-0.21254411104478335,"channel":1,"num_words":19,"start":0.32,"end":4.58}]},"summary":{"result":"success","short":"Sorry. But I can't answer the phone right now. Leave some details, and I'll get back to you. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":18,"end_word":18,"intents":[{"intent":"Request information","confidence_score":0.013983015},{"intent":"Provide response","confidence_score":0.04678535}]}]},"sentiments":{"segments":[{"text":"Sorry. But I can't answer the phone right now.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.4643309712409973},{"text":"Leave some details, and I'll get back to you.","start_word":9,"end_word":17,"sentiment":"neutral","sentiment_score":-0.01914198510348797},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6258989572525024}],"average":{"sentiment":"neutral","sentiment_score":-0.17976251670292445}}}}