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So so just to explain, it is a it's a new development charge. It's a one time fee applied to 30 new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you were renting, you can inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the your connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding this Okay. Mhmm. It's $300. But regarding this, it is the Supa Network who will contact you directly if ever you decide to sign up with the service. They're the one who will send the invoice, yeah, and communicate with you, mhmm, if ever. Mhmm. Since you proceed with the no contract, yeah, we you need to buy a router. We have for our cheapest one, we have the Ertle gaming Wi Fi six dual band. That is $139.95. And we do also have the k seven Wi Fi six plus dual band. It's $219.95. And Airtel Performance, that is Wi Fi seven dual band, it's $319.95. So if, yeah, if ever this is already preconfigured, so no need to do anything on your end. You just need to plug it into the lockbox that you're seeing at the address. Then wait a few minutes for the connection to establish. Should be working for for that. Yeah. Actually, once you sign up via our website, yeah, there's an upfront payment for the plan speed, the router, and the contract. And for the contract, which is the connection fee. So let me just check. So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS? It's a Supa Family Fiber boost 500 over 500? Seven fifty, the standard one? The 50 over 20 MBPS? Okay. Seven 50. Okay. Okay. So and for the router, is it the cheapest one, the $139.95? So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already. Actually, the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home. The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000. So, basically mhmm. Yeah. R three that is the k 7. Mhmm. Yeah. That's correct. So let me just compute it. $0.02 that is $2.19.95. And for the no contract, we have a connection fee of $45. Hang on. Let me just double check. Yeah. That's correct. That is for your upfront payment. Alright. 95 plus 45. That is $374.9 total. So for the plan for the upfront payment for the plan, which is the $109.95, that is covered your first month already. So you'll be receiving your next invoice next for next month, first week of next month, ever. Yeah. Yeah. That's correct. We can also walk you through over the phone if ever you're confused with the ports. Because I think there's a a lot of is there only one port at the NTD? The one there. Yeah. You just need to connect the k we'll we'll be also providing you the cable that you'll be using to connect the router to that box. So for the router, we do also have a standard or express postage. For the standard postage, that will take three to five business days at your address to arrive. That is for $20 delivery fee. And for the express postage, it's $30. Usually, it takes one to three business days to arrive at the address. Mhmm. Yeah. For technical issues, we do have 20 four hours. 24 7. Yeah. If ever. Mhmm. Yes. We're open tomorrow if ever. But there's other agent who will receive your call or process your order if ever. So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever. Yeah. And we'll we'll be the one providing you the customer portal where you can monitor your invoices, your usage, and your to check your plan confirm your plan currently if ever. Mhmm. Sorry? No. Yeah. Actually, no need for you to call us back. You can just proceed with signing up through our website. Then once we receive the order, like, if tomorrow, the activation will take within that day or within twenty four hours. We'll update you once the activation is successful and provide you the tracking number for the router once shipped also. Mhmm. Yeah. But yeah. We you can proceed once you have the money available since once you sign up, yeah, it'll be asking you for the upfront payment If ever that there's an insufficient funds, the order will not go through. Yeah. Mhmm. Or yeah. You can mhmm. Or you can try to still order it. Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance. Actually, it's it's much better if you already settled the upfront payment because we'll still be waiting for the router fee. So even though we can activate the service, we'll wait for the router fees for you to settle before we send the router. So same mhmm. Yeah. Yeah. Sorry? It's okay. Yeah. Sure. Actually, no need for you to call us back. Once you decide to process the order, you can just do it via our website. I can provide you the link to our website right now via SMS. Yeah. So once you decided to sign up, you can just click the link and you'll see there the on how to place an order. Mhmm. And let me just check. Yeah. Let me send it to you now by SMS to make sure There you go. Have you received the message? It's an SMS message. Yeah. So once you decided to place an order, just click that website. Mhmm. Yeah. You're welcome. Bye. 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Good afternoon. Yeah. Yes. Sorry.\n\nWe got disconnected. And, yeah, actually, upon checking your address as well, there is a new connection fee applicable. Are you aware of this? Yeah. So so just to explain, it is a it's a new development charge.\n\nIt's a one time fee applied to 30 new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you were renting, you can inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the your connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.\n\nSo regarding this Okay. Mhmm. It's $300. But regarding this, it is the Supa Network who will contact you directly if ever you decide to sign up with the service. They're the one who will send the invoice, yeah, and communicate with you, mhmm, if ever.\n\nMhmm. Since you proceed with the no contract, yeah, we you need to buy a router. We have for our cheapest one, we have the Ertle gaming Wi Fi six dual band. That is $139.95. And we do also have the k seven Wi Fi six plus dual band.\n\nIt's $219.95. And Airtel Performance, that is Wi Fi seven dual band, it's $319.95. So if, yeah, if ever this is already preconfigured, so no need to do anything on your end. You just need to plug it into the lockbox that you're seeing at the address. Then wait a few minutes for the connection to establish.\n\nShould be working for for that. Yeah. Actually, once you sign up via our website, yeah, there's an upfront payment for the plan speed, the router, and the contract. And for the contract, which is the connection fee. So let me just check.\n\nSo if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS? It's a Supa Family Fiber boost 500 over 500? Seven fifty, the standard one? The 50 over 20 MBPS? Okay.\n\nSeven 50. Okay. Okay. So and for the router, is it the cheapest one, the $139.95? So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already.\n\nActually, the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home. The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000. So, basically mhmm. Yeah. R three that is the k 7.\n\nMhmm. Yeah. That's correct. So let me just compute it. $0.02 that is $2.19.95.\n\nAnd for the no contract, we have a connection fee of $45. Hang on. Let me just double check. Yeah. That's correct.\n\nThat is for your upfront payment. Alright. 95 plus 45. That is $374.9 total. So for the plan for the upfront payment for the plan, which is the $109.95, that is covered your first month already.\n\nSo you'll be receiving your next invoice next for next month, first week of next month, ever. Yeah. Yeah. That's correct. We can also walk you through over the phone if ever you're confused with the ports.\n\nBecause I think there's a a lot of is there only one port at the NTD? The one there. Yeah. You just need to connect the k we'll we'll be also providing you the cable that you'll be using to connect the router to that box. So for the router, we do also have a standard or express postage.\n\nFor the standard postage, that will take three to five business days at your address to arrive. That is for $20 delivery fee. And for the express postage, it's $30. Usually, it takes one to three business days to arrive at the address. Mhmm.\n\nYeah. For technical issues, we do have 20 four hours. 24 7. Yeah. If ever.\n\nMhmm. Yes. We're open tomorrow if ever. But there's other agent who will receive your call or process your order if ever. So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever.\n\nYeah. And we'll we'll be the one providing you the customer portal where you can monitor your invoices, your usage, and your to check your plan confirm your plan currently if ever. Mhmm. Sorry? No.\n\nYeah. Actually, no need for you to call us back. You can just proceed with signing up through our website. Then once we receive the order, like, if tomorrow, the activation will take within that day or within twenty four hours. We'll update you once the activation is successful and provide you the tracking number for the router once shipped also.\n\nMhmm. Yeah. But yeah. We you can proceed once you have the money available since once you sign up, yeah, it'll be asking you for the upfront payment If ever that there's an insufficient funds, the order will not go through. Yeah.\n\nMhmm. Or yeah. You can mhmm. Or you can try to still order it. Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance.\n\nActually, it's it's much better if you already settled the upfront payment because we'll still be waiting for the router fee. So even though we can activate the service, we'll wait for the router fees for you to settle before we send the router. So same mhmm. Yeah. Yeah.\n\nSorry? It's okay. Yeah. Sure. Actually, no need for you to call us back.\n\nOnce you decide to process the order, you can just do it via our website. I can provide you the link to our website right now via SMS. Yeah. So once you decided to sign up, you can just click the link and you'll see there the on how to place an order. Mhmm.\n\nAnd let me just check. Yeah. Let me send it to you now by SMS to make sure There you go. Have you received the message? It's an SMS message.\n\nYeah. So once you decided to place an order, just click that website. Mhmm. Yeah. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.020095406100153923},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.25632261484861374},{"text":"Yeah.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":-0.14568811655044556},{"text":"Yes.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":-0.1388399302959442},{"text":"Sorry.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":-0.23938262462615967}],"sentiment":"neutral","sentiment_score":0.0014716607208053272,"num_words":6,"start":0.16,"end":6.96},{"sentences":[{"text":"We got disconnected.","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.27235843737920123},{"text":"And, yeah, actually, upon checking your address as well, there is a new connection fee 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$300.","start":68.205,"end":69.665,"sentiment":"neutral","sentiment_score":0.03673034533858299},{"text":"But regarding this, it is the Supa Network who will contact you directly if ever you decide to sign up with the service.","start":70.045,"end":79.185,"sentiment":"neutral","sentiment_score":0.05135010571583458},{"text":"They're the one who will send the invoice, yeah, and communicate with you, mhmm, if ever.","start":79.884995,"end":86.64,"sentiment":"neutral","sentiment_score":0.03798319224733859}],"sentiment":"neutral","sentiment_score":0.041013711537032024,"num_words":46,"start":64.08,"end":86.64},{"sentences":[{"text":"Mhmm.","start":96.38,"end":96.765,"sentiment":"neutral","sentiment_score":0.028871523216366768},{"text":"Since you proceed with the no contract, yeah, we you need to buy a router.","start":107.485,"end":112.670006,"sentiment":"neutral","sentiment_score":-0.014481443166732787},{"text":"We have for our cheapest one, we have the Ertle gaming Wi Fi six dual 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it into the lockbox that you're seeing at the address.","start":151.32,"end":156.66501,"sentiment":"neutral","sentiment_score":0.2975917915503184},{"text":"Then wait a few minutes for the connection to establish.","start":157.52501,"end":160.265,"sentiment":"neutral","sentiment_score":0.24696860015392302}],"sentiment":"neutral","sentiment_score":0.254100181946629,"num_words":57,"start":132.625,"end":160.265},{"sentences":[{"text":"Should be working for for that.","start":160.80501,"end":162.485,"sentiment":"positive","sentiment_score":0.3590901394685109},{"text":"Yeah.","start":162.485,"end":162.985,"sentiment":"neutral","sentiment_score":0.13505898416042328},{"text":"Actually, once you sign up via our website, yeah, there's an upfront payment for the plan speed, the router, and the contract.","start":172.37,"end":184.155,"sentiment":"neutral","sentiment_score":0.11431227404285561},{"text":"And for the contract, which is the connection fee.","start":185.095,"end":187.755,"sentiment":"neutral","sentiment_score":0.028253235750728183},{"text":"So let me just check.","start":189.735,"end":191.995,"sentiment":"neutral","sentiment_score":0.028419697657227516}],"sentiment":"neutral","sentiment_score":0.12094994092923264,"num_words":43,"start":160.80501,"end":191.995},{"sentences":[{"text":"So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS?","start":193.41501,"end":201.20001,"sentiment":"neutral","sentiment_score":0.03060421873541439},{"text":"It's a Supa Family Fiber boost 500 over 500?","start":208.62001,"end":212.415,"sentiment":"neutral","sentiment_score":0.11404356360435486},{"text":"Seven fifty, the standard one?","start":217.135,"end":219.23499,"sentiment":"neutral","sentiment_score":-0.018767793476581574},{"text":"The 50 over 20 MBPS?","start":219.61499,"end":221.795,"sentiment":"neutral","sentiment_score":-0.0127745995298028},{"text":"Okay.","start":227.215,"end":227.715,"sentiment":"neutral","sentiment_score":-0.013899299316108229}],"sentiment":"neutral","sentiment_score":0.03716358179981644,"num_words":37,"start":193.41501,"end":227.715},{"sentences":[{"text":"Seven 50.","start":229.81,"end":230.79001,"sentiment":"neutral","sentiment_score":0.029601368121802807},{"text":"Okay.","start":235.81,"end":236.05,"sentiment":"neutral","sentiment_score":0.01257549412548542},{"text":"Okay.","start":236.05,"end":236.55,"sentiment":"neutral","sentiment_score":0.00980781391263008},{"text":"So and for the router, is it the cheapest one, the $139.95?","start":237.09,"end":243.255,"sentiment":"neutral","sentiment_score":-0.008853175677359104},{"text":"So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already.","start":257.15,"end":267.40997,"sentiment":"neutral","sentiment_score":0.04199009134688161}],"sentiment":"neutral","sentiment_score":0.023661314362758083,"num_words":38,"start":229.81,"end":267.40997},{"sentences":[{"text":"Actually, the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home.","start":268.50998,"end":283.015,"sentiment":"neutral","sentiment_score":0.26771573677207483},{"text":"The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000.","start":283.18,"end":292.8,"sentiment":"neutral","sentiment_score":0.04894373031414073},{"text":"So, basically mhmm.","start":296.085,"end":298.345,"sentiment":"neutral","sentiment_score":0.011708409525454044},{"text":"Yeah.","start":301.045,"end":301.545,"sentiment":"neutral","sentiment_score":-0.005902023054659367},{"text":"R three that is the k 7.","start":303.845,"end":306.025,"sentiment":"neutral","sentiment_score":0.004859515798411199}],"sentiment":"neutral","sentiment_score":0.14960544666886996,"num_words":67,"start":268.50998,"end":306.025},{"sentences":[{"text":"Mhmm.","start":307.685,"end":308.185,"sentiment":"neutral","sentiment_score":0.0119203245267272},{"text":"Yeah.","start":311.50998,"end":312.00998,"sentiment":"neutral","sentiment_score":0.11783059686422348},{"text":"That's correct.","start":312.06998,"end":312.97,"sentiment":"neutral","sentiment_score":0.24211804568767548},{"text":"So let me just compute it.","start":320.965,"end":323.045,"sentiment":"neutral","sentiment_score":0.0637684805939595},{"text":"$0.02 that is $2.19.95.","start":323.045,"end":325.945,"sentiment":"neutral","sentiment_score":0.08237357623875141}],"sentiment":"neutral","sentiment_score":0.09472087152036172,"num_words":14,"start":307.685,"end":325.945},{"sentences":[{"text":"And for the no contract, we have a connection fee of $45.","start":326.165,"end":330.345,"sentiment":"neutral","sentiment_score":0.07531731234242518},{"text":"Hang on.","start":332.48502,"end":332.885,"sentiment":"neutral","sentiment_score":0.05454917065799236},{"text":"Let me just double check.","start":332.885,"end":335.99002,"sentiment":"neutral","sentiment_score":0.03409909829497337},{"text":"Yeah.","start":338.29,"end":338.79,"sentiment":"neutral","sentiment_score":0.12575437128543854},{"text":"That's correct.","start":338.85,"end":339.67,"sentiment":"neutral","sentiment_score":0.2200760841369629}],"sentiment":"neutral","sentiment_score":0.07951400547542355,"num_words":22,"start":326.165,"end":339.67},{"sentences":[{"text":"That is for your upfront payment.","start":341.49002,"end":343.67,"sentiment":"neutral","sentiment_score":0.14676528796553612},{"text":"Alright.","start":347.81,"end":348.21002,"sentiment":"neutral","sentiment_score":0.12724053859710693},{"text":"95 plus 45.","start":348.21002,"end":350.58502,"sentiment":"neutral","sentiment_score":0.09373988956212997},{"text":"That is $374.9 total.","start":350.58502,"end":356.605,"sentiment":"neutral","sentiment_score":0.13897649198770523},{"text":"So for the plan for the upfront payment for the plan, which is the $109.95, that is covered your first month already.","start":357.14502,"end":367.52002,"sentiment":"neutral","sentiment_score":0.22936393320560455}],"sentiment":"neutral","sentiment_score":0.1914156787097454,"num_words":36,"start":341.49002,"end":367.52002},{"sentences":[{"text":"So you'll be receiving your next invoice next for next month, first week of next month, ever.","start":367.82,"end":375.1,"sentiment":"neutral","sentiment_score":0.2336247484473621},{"text":"Yeah.","start":375.1,"end":375.6,"sentiment":"neutral","sentiment_score":0.07240760326385498},{"text":"Yeah.","start":381.445,"end":381.945,"sentiment":"neutral","sentiment_score":0.11418454349040984},{"text":"That's correct.","start":382.085,"end":383.065,"sentiment":"neutral","sentiment_score":0.20236974209547043},{"text":"We can also walk you through over the phone if ever you're confused with the ports.","start":383.125,"end":388.505,"sentiment":"neutral","sentiment_score":0.09204119426431134}],"sentiment":"neutral","sentiment_score":0.16312463412917144,"num_words":37,"start":367.82,"end":388.505},{"sentences":[{"text":"Because I think there's a a lot of is there only one port at the NTD?","start":389.44,"end":394.98,"sentiment":"neutral","sentiment_score":-0.04462151136249304},{"text":"The one there.","start":395.68002,"end":396.82,"sentiment":"neutral","sentiment_score":-0.051970106860001884},{"text":"Yeah.","start":399.6,"end":400.1,"sentiment":"neutral","sentiment_score":0.04446284472942352},{"text":"You just need to connect the k we'll we'll be also providing you the cable that you'll be using to connect the router to that box.","start":400.24002,"end":408.655,"sentiment":"neutral","sentiment_score":0.0862926569982217},{"text":"So for the router, we do also have a standard or express postage.","start":409.115,"end":416.41498,"sentiment":"neutral","sentiment_score":0.0991469226204432}],"sentiment":"neutral","sentiment_score":0.0458835155655772,"num_words":59,"start":389.44,"end":416.41498},{"sentences":[{"text":"For the standard postage, that will take three to five business days at your address to arrive.","start":416.79498,"end":424.72,"sentiment":"neutral","sentiment_score":0.09948413819074631},{"text":"That is for $20 delivery fee.","start":424.72,"end":427.46,"sentiment":"neutral","sentiment_score":0.08461049323280652},{"text":"And for the express postage, it's $30.","start":428.08,"end":431.74503,"sentiment":"neutral","sentiment_score":0.07374804094433784},{"text":"Usually, it takes one to three business days to arrive at the address.","start":432.685,"end":436.14502,"sentiment":"neutral","sentiment_score":0.0976843825326516},{"text":"Mhmm.","start":438.20502,"end":438.70502,"sentiment":"neutral","sentiment_score":0.009470955468714235}],"sentiment":"neutral","sentiment_score":0.09078403462825174,"num_words":44,"start":416.79498,"end":438.70502},{"sentences":[{"text":"Yeah.","start":448.94,"end":449.44,"sentiment":"neutral","sentiment_score":-0.007701098918914795},{"text":"For technical issues, we do have 20 four hours.","start":449.74,"end":453.28,"sentiment":"neutral","sentiment_score":-0.019449291543828115},{"text":"24 7.","start":454.06,"end":455.19998,"sentiment":"neutral","sentiment_score":0.014569136314094067},{"text":"Yeah.","start":456.94,"end":457.44,"sentiment":"neutral","sentiment_score":0.029252812266349792},{"text":"If ever.","start":457.58,"end":458.31998,"sentiment":"neutral","sentiment_score":0.00792374848970212}],"sentiment":"neutral","sentiment_score":-0.007233742729295045,"num_words":15,"start":448.94,"end":458.31998},{"sentences":[{"text":"Mhmm.","start":462.915,"end":462.99503,"sentiment":"neutral","sentiment_score":0.04791288822889328},{"text":"Yes.","start":462.99503,"end":463.39502,"sentiment":"neutral","sentiment_score":0.13502272963523865},{"text":"We're open tomorrow if ever.","start":463.39502,"end":465.23502,"sentiment":"neutral","sentiment_score":0.1967049777507782},{"text":"But there's other agent who will receive your call or process your order if ever.","start":465.23502,"end":471.66,"sentiment":"neutral","sentiment_score":0.09623651951551437},{"text":"So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever.","start":484.475,"end":498.39,"sentiment":"neutral","sentiment_score":0.08987005920179429}],"sentiment":"neutral","sentiment_score":0.10181094593596908,"num_words":53,"start":462.915,"end":498.39},{"sentences":[{"text":"Yeah.","start":499.65002,"end":500.15002,"sentiment":"neutral","sentiment_score":0.14879164099693298},{"text":"And we'll we'll be the one providing you the customer portal where you can monitor your invoices, your usage, and your to check your plan confirm your plan currently if ever.","start":500.85,"end":517.305,"sentiment":"neutral","sentiment_score":0.18046362962453597},{"text":"Mhmm.","start":532.18,"end":532.68,"sentiment":"neutral","sentiment_score":-0.11849916726350784},{"text":"Sorry?","start":537.475,"end":537.975,"sentiment":"neutral","sentiment_score":-0.2433646470308304},{"text":"No.","start":549.315,"end":549.815,"sentiment":"neutral","sentiment_score":-0.17042645812034607}],"sentiment":"neutral","sentiment_score":0.14888211105551039,"num_words":35,"start":499.65002,"end":549.815},{"sentences":[{"text":"Yeah.","start":552.115,"end":552.615,"sentiment":"neutral","sentiment_score":0.04790379106998443},{"text":"Actually, no need for you to call us back.","start":552.89996,"end":555.95996,"sentiment":"neutral","sentiment_score":-0.03624858624405331},{"text":"You can just proceed with signing up through our website.","start":556.5,"end":561.31995,"sentiment":"neutral","sentiment_score":0.1713031731545925},{"text":"Then once we receive the order, like, if tomorrow, the activation will take within that day or within twenty four hours.","start":562.01996,"end":571.605,"sentiment":"neutral","sentiment_score":0.17415981881675266},{"text":"We'll update you once the activation is successful and provide you the tracking number for the router once shipped also.","start":572.065,"end":589.39996,"sentiment":"neutral","sentiment_score":0.24456650838255883}],"sentiment":"neutral","sentiment_score":0.1636620427741379,"num_words":61,"start":552.115,"end":589.39996},{"sentences":[{"text":"Mhmm.","start":593.45996,"end":593.64746,"sentiment":"neutral","sentiment_score":-0.0449204295873642},{"text":"Yeah.","start":593.64746,"end":593.835,"sentiment":"neutral","sentiment_score":-0.018444212153553963},{"text":"But yeah.","start":594.79504,"end":595.67505,"sentiment":"neutral","sentiment_score":-0.017367403022944927},{"text":"We you can proceed once you have the money available since once you sign up, yeah, it'll be asking you for the upfront payment If ever that there's an insufficient funds, the order will not go through.","start":595.67505,"end":613.65,"sentiment":"neutral","sentiment_score":-0.16032339994971817},{"text":"Yeah.","start":625.875,"end":626.035,"sentiment":"neutral","sentiment_score":-0.02699928730726242}],"sentiment":"neutral","sentiment_score":-0.14421582221984863,"num_words":42,"start":593.45996,"end":626.035},{"sentences":[{"text":"Mhmm.","start":626.035,"end":626.535,"sentiment":"neutral","sentiment_score":-0.0005381382070481777},{"text":"Or yeah.","start":627.07495,"end":627.71497,"sentiment":"neutral","sentiment_score":0.03581972420215607},{"text":"You can mhmm.","start":627.71497,"end":629.095,"sentiment":"neutral","sentiment_score":0.07680138448874156},{"text":"Or you can try to still order it.","start":629.39496,"end":632.77496,"sentiment":"neutral","sentiment_score":0.07551939180120826},{"text":"Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance.","start":633.795,"end":643.8,"sentiment":"neutral","sentiment_score":0.014411824228970901}],"sentiment":"neutral","sentiment_score":0.03343601500917528,"num_words":37,"start":626.035,"end":643.8},{"sentences":[{"text":"Actually, it's it's much better if you already settled the upfront payment because we'll still be waiting for the router fee.","start":659.565,"end":669.02,"sentiment":"neutral","sentiment_score":-0.05932790076448804},{"text":"So even though we can activate the service, we'll wait for the router fees for you to settle before we send the router.","start":669.24005,"end":678.495,"sentiment":"neutral","sentiment_score":-0.027616711090440334},{"text":"So same mhmm.","start":679.515,"end":682.955,"sentiment":"neutral","sentiment_score":0.03697085380554199},{"text":"Yeah.","start":682.955,"end":683.455,"sentiment":"neutral","sentiment_score":0.08913272619247437},{"text":"Yeah.","start":684.475,"end":684.975,"sentiment":"neutral","sentiment_score":0.021085431799292564}],"sentiment":"neutral","sentiment_score":-0.03387631738216293,"num_words":49,"start":659.565,"end":684.975},{"sentences":[{"text":"Sorry?","start":689.89,"end":690.39,"sentiment":"neutral","sentiment_score":-0.06641000509262085},{"text":"It's okay.","start":691.25,"end":692.07,"sentiment":"neutral","sentiment_score":0.027400638442486525},{"text":"Yeah.","start":694.20996,"end":694.52997,"sentiment":"neutral","sentiment_score":0.11872466653585434},{"text":"Sure.","start":694.52997,"end":695.02997,"sentiment":"neutral","sentiment_score":0.1842712163925171},{"text":"Actually, no need for you to call us back.","start":695.33,"end":697.67,"sentiment":"neutral","sentiment_score":0.1424359381198883}],"sentiment":"neutral","sentiment_score":0.1123793284142656,"num_words":14,"start":689.89,"end":697.67},{"sentences":[{"text":"Once you decide to process the order, you can just do it via our website.","start":697.81,"end":704.085,"sentiment":"neutral","sentiment_score":0.20051965018113455},{"text":"I can provide you the link to our website right now via SMS.","start":714.305,"end":722.73004,"sentiment":"neutral","sentiment_score":0.089905613890061},{"text":"Yeah.","start":723.03,"end":723.35004,"sentiment":"neutral","sentiment_score":0.09581899642944336},{"text":"So once you decided to sign up, you can just click the link and you'll see there the on how to place an order.","start":723.35004,"end":733.40497,"sentiment":"neutral","sentiment_score":0.10317830586185057},{"text":"Mhmm.","start":735.46497,"end":735.96497,"sentiment":"neutral","sentiment_score":0.06841254234313965}],"sentiment":"neutral","sentiment_score":0.12624219653231125,"num_words":54,"start":697.81,"end":735.96497},{"sentences":[{"text":"And let me just check.","start":736.58496,"end":738.285,"sentiment":"neutral","sentiment_score":0.17264997363090515},{"text":"Yeah.","start":739.225,"end":739.70496,"sentiment":"neutral","sentiment_score":0.11841899901628494},{"text":"Let me send it to you now by SMS to make sure There you go.","start":739.70496,"end":760.155,"sentiment":"neutral","sentiment_score":0.11411361942688623},{"text":"Have you received the message?","start":760.155,"end":761.695,"sentiment":"neutral","sentiment_score":0.08526173233985901},{"text":"It's an SMS message.","start":761.755,"end":763.135,"sentiment":"neutral","sentiment_score":0.1025272086262703}],"sentiment":"neutral","sentiment_score":0.11765968849261602,"num_words":30,"start":736.58496,"end":763.135},{"sentences":[{"text":"Yeah.","start":769.515,"end":769.995,"sentiment":"neutral","sentiment_score":0.1807032823562622},{"text":"So once you decided to place an order, just click that website.","start":769.995,"end":774.335,"sentiment":"neutral","sentiment_score":0.1652688185373942},{"text":"Mhmm.","start":774.61694,"end":775.11694,"sentiment":"neutral","sentiment_score":0.10794918984174728},{"text":"Yeah.","start":778.93695,"end":779.2569,"sentiment":"positive","sentiment_score":0.6797886490821838},{"text":"You're welcome.","start":779.2569,"end":779.9769,"sentiment":"positive","sentiment_score":0.7472012639045715}],"sentiment":"neutral","sentiment_score":0.26153349832576867,"num_words":17,"start":769.515,"end":779.9769},{"sentences":[{"text":"Bye.","start":779.9769,"end":780.2169,"sentiment":"positive","sentiment_score":0.5988404750823975},{"text":"Have a great day.","start":780.2169,"end":781.1969,"sentiment":"positive","sentiment_score":0.782195657491684}],"sentiment":"positive","sentiment_score":0.7455246210098266,"num_words":5,"start":779.9769,"end":781.1969}]}}]},{"alternatives":[{"transcript":"Yeah. Sorry, my you something happened. It just hung up by itself. Yeah. No. No. It's okay. Okay. So no. So what what does it say? How much is the how much is it? Okay. Okay. Okay. So okay. The super fast. So the super fast is $7.57 50. Okay. I'm not gaining no contracts. Okay. So how much do I have to buy a router off you, or do you send me the router? How much is the router? Okay. Yep. Okay. Okay. Okay. And do you send all of this on the on the bill, or do I have to pay it before installation? How much is how much is all of that? That'll be the seven fifty. Maybe I'll start with. Super, super fast. No. Seven fifty. I have a seven fifty. I don't I don't know. I'm just looking here. It says here. It says super fast super fast fiber fiber boost seven fifty seven fifty. No. I think I need the one in the middle. Is that the one in the middle, why are they different prices? What do they do? What like, what's the difference with quality or whatever? Mhmm. Is that the middle one you're talking about? Okay. So the middle so the middle one is the k 7. Okay. So okay. I'll get the middle one. So if I get the middle one, so how much is all upfront? Yep. And this has to be all paid before installation. Okay. Mhmm. Yes. The following. Okay. And did you send me the router? Like, I just have to plug it in? I don't have to do anything? I think so. I think there's only one, I think. Yeah. Okay. Okay. And is this twenty four hours a day? Like, is there a help desk? Yeah. It's a technical issue. Okay. Alright. So we have 247. Okay. Okay. And are you are you open tomorrow? Yep. Yep. Yep. Okay. And it says here on the website or something I have to log in. Do I have to make an account online? Yep. Okay. Yeah. Yeah. Okay. Okay. Okay. I don't have that $400 right now. I gotta wait to get it maybe tomorrow or or Monday, and then I can call back or something. So is it is it better for me to have that money in my account and then I can call back? Is it better for me to have the money in my account, the $400, and I call back tomorrow and then I sign up? Yeah. But you said that I can't activate without without paying the the the $375 or whatever. I I don't have that money right now in my account. Yeah. Exactly. Yep. Yep. Yep. Okay. No. No. I'll have that money in there and then call hopefully tomorrow back and then or I'll call back on Monday or whatever you whatever you think is better. Yeah. And then So what does that mean? See, I'm I'm very confused because you said to me, I can't do nothing without them paying up front. And now you're saying that I can do it if I pay up front. So which one is it? Like, what what what do I do? What? Yeah. Okay. So I'll just have the money in the account, and then I can call back and I could do it. I'll do it all one one time. I'll do it all one time. Like, I'll call back with the money and then I could do everything at one time. Okay. So what do I do? Do I have to log in? Do I have do I make an account? How does it work? Yeah. Yes. Okay. If you can, please. Okay. Okay. Perfect. Yes, please. Yes, please. Yeah. Perfect. And then I'll I'll get that ready. Okay. No problem. Thank you so much. 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Sorry, my you something happened. It just hung up by itself. Yeah. No.\n\nNo. It's okay. Okay. So no. So what what does it say?\n\nHow much is the how much is it? Okay. Okay. Okay. So okay.\n\nThe super fast. So the super fast is $7.57 50. Okay. I'm not gaining no contracts. Okay.\n\nSo how much do I have to buy a router off you, or do you send me the router? How much is the router? Okay. Yep. Okay.\n\nOkay. Okay. And do you send all of this on the on the bill, or do I have to pay it before installation? How much is how much is all of that? That'll be the seven fifty.\n\nMaybe I'll start with. Super, super fast. No. Seven fifty. I have a seven fifty.\n\nI don't I don't know. I'm just looking here. It says here. It says super fast super fast fiber fiber boost seven fifty seven fifty. No.\n\nI think I need the one in the middle. Is that the one in the middle, why are they different prices? What do they do? What like, what's the difference with quality or whatever? Mhmm.\n\nIs that the middle one you're talking about? Okay. So the middle so the middle one is the k 7. Okay. So okay.\n\nI'll get the middle one. So if I get the middle one, so how much is all upfront? Yep. And this has to be all paid before installation. Okay.\n\nMhmm. Yes. The following. Okay. And did you send me the router?\n\nLike, I just have to plug it in? I don't have to do anything? I think so. I think there's only one, I think. Yeah.\n\nOkay. Okay. And is this twenty four hours a day? Like, is there a help desk? Yeah.\n\nIt's a technical issue. Okay. Alright. So we have 247. Okay.\n\nOkay. And are you are you open tomorrow? Yep. Yep. Yep.\n\nOkay. And it says here on the website or something I have to log in. Do I have to make an account online? Yep. Okay.\n\nYeah. Yeah. Okay. Okay. Okay.\n\nI don't have that $400 right now. I gotta wait to get it maybe tomorrow or or Monday, and then I can call back or something. So is it is it better for me to have that money in my account and then I can call back? Is it better for me to have the money in my account, the $400, and I call back tomorrow and then I sign up? Yeah.\n\nBut you said that I can't activate without without paying the the the $375 or whatever. I I don't have that money right now in my account. Yeah. Exactly. Yep.\n\nYep. Yep. Okay. No. No.\n\nI'll have that money in there and then call hopefully tomorrow back and then or I'll call back on Monday or whatever you whatever you think is better. Yeah. And then So what does that mean? See, I'm I'm very confused because you said to me, I can't do nothing without them paying up front. And now you're saying that I can do it if I pay up front.\n\nSo which one is it? Like, what what what do I do? What? Yeah. Okay.\n\nSo I'll just have the money in the account, and then I can call back and I could do it. I'll do it all one one time. I'll do it all one time. Like, I'll call back with the money and then I could do everything at one time. Okay.\n\nSo what do I do? Do I have to log in? Do I have do I make an account? How does it work? Yeah.\n\nYes. Okay. If you can, please. Okay. Okay.\n\nPerfect. Yes, please. Yes, please. Yeah. Perfect.\n\nAnd then I'll I'll get that ready. Okay. No problem. Thank you so much. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.09412285685539246},{"text":"Sorry, my you something happened.","start":2.3999999,"end":3.88,"sentiment":"neutral","sentiment_score":-0.18394936323165895},{"text":"It just hung up by itself.","start":3.88,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.4187050461769104},{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":-0.1355668157339096},{"text":"No.","start":8.639999,"end":8.8,"sentiment":"neutral","sentiment_score":-0.21773341298103333}],"sentiment":"neutral","sentiment_score":-0.2636538903628077,"num_words":14,"start":0.39999998,"end":8.8},{"sentences":[{"text":"No.","start":8.8,"end":8.96,"sentiment":"neutral","sentiment_score":-0.2001844197511673},{"text":"It's okay.","start":8.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.07571701146662235},{"text":"Okay.","start":9.599999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.016288332641124725},{"text":"So no.","start":10.0,"end":23.195,"sentiment":"neutral","sentiment_score":-0.06285254843533039},{"text":"So what what does it say?","start":23.494999,"end":25.02,"sentiment":"neutral","sentiment_score":-0.04189154816170534}],"sentiment":"neutral","sentiment_score":-0.06208009676386913,"num_words":12,"start":8.8,"end":25.02},{"sentences":[{"text":"How much is the how much is it?","start":64.44,"end":66.135,"sentiment":"neutral","sentiment_score":0.009650270803831518},{"text":"Okay.","start":84.380005,"end":84.880005,"sentiment":"neutral","sentiment_score":0.04177473485469818},{"text":"Okay.","start":85.5,"end":86.0,"sentiment":"neutral","sentiment_score":0.03118446096777916},{"text":"Okay.","start":87.5,"end":88.0,"sentiment":"neutral","sentiment_score":0.09980913996696472},{"text":"So okay.","start":88.14001,"end":89.68,"sentiment":"neutral","sentiment_score":0.20890892297029495}],"sentiment":"neutral","sentiment_score":0.051368334473898776,"num_words":13,"start":64.44,"end":89.68},{"sentences":[{"text":"The super fast.","start":90.78001,"end":92.16,"sentiment":"positive","sentiment_score":0.4816687802473704},{"text":"So the super fast is $7.57 50.","start":92.380005,"end":95.04,"sentiment":"neutral","sentiment_score":0.2764006725379399},{"text":"Okay.","start":97.595,"end":98.095,"sentiment":"neutral","sentiment_score":0.018561290577054024},{"text":"I'm not gaining no contracts.","start":98.635,"end":100.575,"sentiment":"neutral","sentiment_score":-0.11142183095216751},{"text":"Okay.","start":100.955,"end":101.455,"sentiment":"neutral","sentiment_score":-0.007216889411211014}],"sentiment":"neutral","sentiment_score":0.16670860558309974,"num_words":17,"start":90.78001,"end":101.455},{"sentences":[{"text":"So how much do I have to buy a router off you, or do you send me the router?","start":101.755,"end":105.695,"sentiment":"neutral","sentiment_score":-0.005616412743141777},{"text":"How much is the router?","start":113.81,"end":115.03,"sentiment":"neutral","sentiment_score":0.029324189573526383},{"text":"Okay.","start":125.81,"end":126.31,"sentiment":"neutral","sentiment_score":0.07215329259634018},{"text":"Yep.","start":135.965,"end":136.465,"sentiment":"neutral","sentiment_score":0.09955203533172607},{"text":"Okay.","start":145.12,"end":145.62,"sentiment":"neutral","sentiment_score":0.005091055762022734}],"sentiment":"neutral","sentiment_score":0.008026129238445449,"num_words":27,"start":101.755,"end":145.62},{"sentences":[{"text":"Okay.","start":161.175,"end":161.675,"sentiment":"neutral","sentiment_score":0.30985593795776367},{"text":"Okay.","start":163.25499,"end":163.75499,"sentiment":"neutral","sentiment_score":0.09651686996221542},{"text":"And do you send all of this on the on the bill, or do I have to pay it before installation?","start":164.855,"end":169.275,"sentiment":"neutral","sentiment_score":0.04582358666119121},{"text":"How much is how much is all of that?","start":185.52501,"end":188.035,"sentiment":"neutral","sentiment_score":0.015991324041452672},{"text":"That'll be the seven fifty.","start":202.18001,"end":203.46,"sentiment":"neutral","sentiment_score":0.03030529208481312}],"sentiment":"neutral","sentiment_score":0.04497612174600363,"num_words":37,"start":161.175,"end":203.46},{"sentences":[{"text":"Maybe I'll start with.","start":203.46,"end":204.68001,"sentiment":"neutral","sentiment_score":0.03260064963251352},{"text":"Super, super fast.","start":205.3,"end":206.6,"sentiment":"positive","sentiment_score":0.41371240218480426},{"text":"No.","start":212.865,"end":213.185,"sentiment":"neutral","sentiment_score":-0.04142875596880913},{"text":"Seven fifty.","start":213.185,"end":213.745,"sentiment":"neutral","sentiment_score":-0.03254031389951706},{"text":"I have a seven fifty.","start":213.745,"end":214.885,"sentiment":"neutral","sentiment_score":-0.031139473244547845}],"sentiment":"neutral","sentiment_score":0.07395553700625897,"num_words":15,"start":203.46,"end":214.885},{"sentences":[{"text":"I don't I don't know.","start":224.545,"end":225.825,"sentiment":"neutral","sentiment_score":-0.11031228750944137},{"text":"I'm just looking here.","start":225.825,"end":228.08,"sentiment":"neutral","sentiment_score":-0.0577384892385453},{"text":"It says here.","start":228.14,"end":229.1,"sentiment":"neutral","sentiment_score":-0.004540962167084217},{"text":"It says super fast super fast fiber fiber boost seven fifty seven fifty.","start":229.1,"end":235.28,"sentiment":"neutral","sentiment_score":0.03654607256444601},{"text":"No.","start":243.825,"end":244.065,"sentiment":"neutral","sentiment_score":-0.1567387580871582}],"sentiment":"neutral","sentiment_score":-0.018376080605846185,"num_words":26,"start":224.545,"end":244.065},{"sentences":[{"text":"I think I need the one in the middle.","start":244.065,"end":245.745,"sentiment":"neutral","sentiment_score":-0.1494870169295205},{"text":"Is that the one in the middle, why are they different prices?","start":245.745,"end":250.385,"sentiment":"neutral","sentiment_score":-0.15799688858290514},{"text":"What do they do?","start":250.385,"end":251.105,"sentiment":"neutral","sentiment_score":-0.12408394552767277},{"text":"What like, what's the difference with quality or whatever?","start":251.105,"end":253.605,"sentiment":"neutral","sentiment_score":-0.11302890380223592},{"text":"Mhmm.","start":268.93,"end":269.43,"sentiment":"neutral","sentiment_score":0.08257625997066498}],"sentiment":"neutral","sentiment_score":-0.13349615633487702,"num_words":35,"start":244.065,"end":269.43},{"sentences":[{"text":"Is that the middle one you're talking about?","start":298.5,"end":300.44,"sentiment":"neutral","sentiment_score":-0.015975242480635643},{"text":"Okay.","start":303.935,"end":304.175,"sentiment":"neutral","sentiment_score":-0.005362584721297026},{"text":"So the middle so the middle one is the k 7.","start":304.175,"end":310.835,"sentiment":"neutral","sentiment_score":0.014114416881718418},{"text":"Okay.","start":313.85498,"end":314.175,"sentiment":"neutral","sentiment_score":0.20454290509223935},{"text":"So okay.","start":314.175,"end":314.655,"sentiment":"neutral","sentiment_score":0.22059141099452972}],"sentiment":"neutral","sentiment_score":0.029035642965818228,"num_words":23,"start":298.5,"end":314.655},{"sentences":[{"text":"I'll get the middle one.","start":314.655,"end":315.69498,"sentiment":"neutral","sentiment_score":0.19537922441959382},{"text":"So if I get the middle one, so how much is all upfront?","start":315.69498,"end":318.43,"sentiment":"neutral","sentiment_score":0.0927117380958337},{"text":"Yep.","start":332.935,"end":333.335,"sentiment":"neutral","sentiment_score":0.07073797285556793},{"text":"And this has to be all paid before installation.","start":333.335,"end":336.155,"sentiment":"neutral","sentiment_score":0.019530447406901255},{"text":"Okay.","start":340.295,"end":340.795,"sentiment":"neutral","sentiment_score":0.16674895584583282}],"sentiment":"neutral","sentiment_score":0.08949688526576963,"num_words":29,"start":314.655,"end":340.795},{"sentences":[{"text":"Mhmm.","start":345.87,"end":346.37,"sentiment":"neutral","sentiment_score":0.10276371240615843},{"text":"Yes.","start":355.345,"end":355.845,"sentiment":"neutral","sentiment_score":0.22284552454948425},{"text":"The following.","start":373.69,"end":374.35,"sentiment":"neutral","sentiment_score":0.09412457421422005},{"text":"Okay.","start":374.88998,"end":375.38998,"sentiment":"neutral","sentiment_score":0.09983823448419572},{"text":"And did you send me the router?","start":376.09,"end":377.85,"sentiment":"neutral","sentiment_score":0.039122668227979114}],"sentiment":"neutral","sentiment_score":0.07396294145534436,"num_words":12,"start":345.87,"end":377.85},{"sentences":[{"text":"Like, I just have to plug it in?","start":377.85,"end":379.53,"sentiment":"neutral","sentiment_score":0.026239198865368962},{"text":"I don't have to do anything?","start":379.53,"end":380.66998,"sentiment":"neutral","sentiment_score":-0.030298135864237945},{"text":"I think so.","start":395.87003,"end":396.91,"sentiment":"neutral","sentiment_score":-0.05463480825225512},{"text":"I think there's only one, I think.","start":396.91,"end":398.93002,"sentiment":"neutral","sentiment_score":-0.034504741962466924},{"text":"Yeah.","start":400.59003,"end":401.09003,"sentiment":"neutral","sentiment_score":0.03789123147726059}],"sentiment":"neutral","sentiment_score":-0.013576864451169967,"num_words":25,"start":377.85,"end":401.09003},{"sentences":[{"text":"Okay.","start":409.845,"end":410.345,"sentiment":"neutral","sentiment_score":0.11674121022224426},{"text":"Okay.","start":437.22,"end":437.655,"sentiment":"neutral","sentiment_score":0.030511094257235527},{"text":"And is this twenty four hours a day?","start":439.175,"end":442.875,"sentiment":"neutral","sentiment_score":0.00026072654873132706},{"text":"Like, is there a help desk?","start":446.215,"end":447.675,"sentiment":"neutral","sentiment_score":-0.019286105098823707},{"text":"Yeah.","start":451.59003,"end":451.91,"sentiment":"neutral","sentiment_score":0.0185288954526186}],"sentiment":"neutral","sentiment_score":0.0030676695134709865,"num_words":17,"start":409.845,"end":451.91},{"sentences":[{"text":"It's a technical issue.","start":451.91,"end":453.13,"sentiment":"neutral","sentiment_score":-0.031662782188504934},{"text":"Okay.","start":453.19,"end":453.69,"sentiment":"neutral","sentiment_score":0.018013056367635727},{"text":"Alright.","start":453.99002,"end":454.39,"sentiment":"neutral","sentiment_score":0.02444753795862198},{"text":"So we have 247.","start":454.39,"end":455.99002,"sentiment":"neutral","sentiment_score":0.012719083111733198},{"text":"Okay.","start":455.99002,"end":456.49002,"sentiment":"neutral","sentiment_score":0.034007053822278976}],"sentiment":"neutral","sentiment_score":0.00006298653104088523,"num_words":11,"start":451.91,"end":456.49002},{"sentences":[{"text":"Okay.","start":456.79,"end":457.19,"sentiment":"neutral","sentiment_score":0.029578473418951035},{"text":"And are you are you open tomorrow?","start":457.19,"end":459.77002,"sentiment":"neutral","sentiment_score":0.020673304397080625},{"text":"Yep.","start":472.535,"end":472.85498,"sentiment":"neutral","sentiment_score":0.1082317680120468},{"text":"Yep.","start":472.85498,"end":473.095,"sentiment":"neutral","sentiment_score":0.09084872901439668},{"text":"Yep.","start":473.095,"end":473.41498,"sentiment":"neutral","sentiment_score":0.095791757106781}],"sentiment":"neutral","sentiment_score":0.04265125984833999,"num_words":11,"start":456.79,"end":473.41498},{"sentences":[{"text":"Okay.","start":473.41498,"end":473.91498,"sentiment":"neutral","sentiment_score":0.059970080852508545},{"text":"And it says here on the website or something I have to log in.","start":474.455,"end":477.93,"sentiment":"neutral","sentiment_score":0.015286970484469618},{"text":"Do I have to make an account online?","start":478.00998,"end":479.87,"sentiment":"neutral","sentiment_score":0.03127910243347287},{"text":"Yep.","start":499.78497,"end":500.28497,"sentiment":"neutral","sentiment_score":0.1720493882894516},{"text":"Okay.","start":511.72,"end":512.22,"sentiment":"neutral","sentiment_score":0.09186816960573196}],"sentiment":"neutral","sentiment_score":0.03152552179992199,"num_words":25,"start":473.41498,"end":512.22},{"sentences":[{"text":"Yeah.","start":518.935,"end":519.255,"sentiment":"neutral","sentiment_score":0.033749520778656006},{"text":"Yeah.","start":519.255,"end":519.575,"sentiment":"neutral","sentiment_score":0.03199996426701546},{"text":"Okay.","start":519.575,"end":520.075,"sentiment":"neutral","sentiment_score":0.028109412640333176},{"text":"Okay.","start":521.65497,"end":522.15497,"sentiment":"neutral","sentiment_score":0.019288405776023865},{"text":"Okay.","start":523.815,"end":524.295,"sentiment":"neutral","sentiment_score":-0.029372338205575943}],"sentiment":"neutral","sentiment_score":0.016754993051290513,"num_words":5,"start":518.935,"end":524.295},{"sentences":[{"text":"I don't have that $400 right now.","start":524.295,"end":526.77496,"sentiment":"neutral","sentiment_score":-0.2773336959736688},{"text":"I gotta wait to get it maybe tomorrow or or Monday, and then I can call back or something.","start":526.77496,"end":535.06,"sentiment":"neutral","sentiment_score":-0.15678584183517255},{"text":"So is it is it better for me to have that money in my account and then I can call back?","start":535.06,"end":540.51996,"sentiment":"neutral","sentiment_score":-0.17930535156102406},{"text":"Is it better for me to have the money in my account, the $400, and I call back tomorrow and then I sign up?","start":544.42505,"end":551.645,"sentiment":"neutral","sentiment_score":-0.10489592359711726},{"text":"Yeah.","start":581.015,"end":581.335,"sentiment":"neutral","sentiment_score":-0.031412187963724136}],"sentiment":"neutral","sentiment_score":-0.1560360222744445,"num_words":72,"start":524.295,"end":581.335},{"sentences":[{"text":"But you said that I can't activate without without paying the the the $375 or whatever.","start":581.335,"end":588.375,"sentiment":"neutral","sentiment_score":-0.30590570252388716},{"text":"I I don't have that money right now in my account.","start":588.375,"end":591.10004,"sentiment":"negative","sentiment_score":-0.39728650179776276},{"text":"Yeah.","start":600.84,"end":601.16003,"sentiment":"neutral","sentiment_score":-0.0060186199843883514},{"text":"Exactly.","start":601.16003,"end":601.66003,"sentiment":"neutral","sentiment_score":-0.02886520698666573},{"text":"Yep.","start":614.505,"end":614.825,"sentiment":"neutral","sentiment_score":-0.027462324127554893}],"sentiment":"neutral","sentiment_score":-0.31089963037520646,"num_words":30,"start":581.335,"end":614.825},{"sentences":[{"text":"Yep.","start":614.825,"end":615.065,"sentiment":"neutral","sentiment_score":-0.016773153096437454},{"text":"Yep.","start":615.065,"end":615.385,"sentiment":"neutral","sentiment_score":-0.008241213858127594},{"text":"Okay.","start":615.385,"end":615.885,"sentiment":"neutral","sentiment_score":-0.051871929317712784},{"text":"No.","start":616.68,"end":616.84,"sentiment":"neutral","sentiment_score":-0.21855175495147705},{"text":"No.","start":616.84,"end":616.92,"sentiment":"neutral","sentiment_score":-0.27364495396614075}],"sentiment":"neutral","sentiment_score":-0.11381660103797912,"num_words":5,"start":614.825,"end":616.92},{"sentences":[{"text":"I'll have that money in there and then call hopefully tomorrow back and then or I'll call back on Monday or whatever you whatever you think is better.","start":616.92,"end":625.26,"sentiment":"neutral","sentiment_score":-0.10772765348000186},{"text":"Yeah.","start":627.24,"end":627.56,"sentiment":"neutral","sentiment_score":0.04385398328304291},{"text":"And then So what does that mean?","start":627.56,"end":647.76,"sentiment":"neutral","sentiment_score":-0.026876460760831833},{"text":"See, I'm I'm very confused because you said to me, I can't do nothing without them paying up front.","start":647.76,"end":652.56,"sentiment":"negative","sentiment_score":-0.38887178584149007},{"text":"And now you're saying that I can do it if I pay up front.","start":652.56,"end":655.28,"sentiment":"neutral","sentiment_score":-0.1969956840787615}],"sentiment":"neutral","sentiment_score":-0.19285737750106963,"num_words":69,"start":616.92,"end":655.28},{"sentences":[{"text":"So which one is it?","start":655.28,"end":656.4,"sentiment":"neutral","sentiment_score":-0.1474211633205414},{"text":"Like, what what what do I do?","start":656.4,"end":658.02,"sentiment":"neutral","sentiment_score":-0.167802808540208},{"text":"What?","start":676.69,"end":677.19,"sentiment":"neutral","sentiment_score":-0.054885007441043854},{"text":"Yeah.","start":679.49,"end":679.89,"sentiment":"neutral","sentiment_score":0.01556929387152195},{"text":"Okay.","start":679.89,"end":680.13,"sentiment":"neutral","sentiment_score":0.0564560666680336}],"sentiment":"neutral","sentiment_score":-0.12630567488571007,"num_words":15,"start":655.28,"end":680.13},{"sentences":[{"text":"So I'll just have the money in the account, and then I can call back and I could do it.","start":680.13,"end":683.99,"sentiment":"neutral","sentiment_score":0.06288612131029367},{"text":"I'll do it all one one time.","start":684.37,"end":686.15,"sentiment":"neutral","sentiment_score":-0.006383346659796578},{"text":"I'll do it all one 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work?","start":710.08997,"end":710.99,"sentiment":"neutral","sentiment_score":0.04549567028880119},{"text":"Yeah.","start":718.975,"end":719.295,"sentiment":"neutral","sentiment_score":0.07034610211849213}],"sentiment":"neutral","sentiment_score":0.028045006600829463,"num_words":24,"start":706.81,"end":719.295},{"sentences":[{"text":"Yes.","start":719.295,"end":719.615,"sentiment":"neutral","sentiment_score":0.09411583840847015},{"text":"Okay.","start":719.615,"end":719.935,"sentiment":"neutral","sentiment_score":0.09957824647426604},{"text":"If you can, please.","start":719.935,"end":720.915,"sentiment":"neutral","sentiment_score":0.09828408248722553},{"text":"Okay.","start":736.17004,"end":736.41003,"sentiment":"neutral","sentiment_score":0.10437563806772232},{"text":"Okay.","start":736.41003,"end":736.81,"sentiment":"neutral","sentiment_score":0.1430376023054123}],"sentiment":"neutral","sentiment_score":0.10428045690059662,"num_words":8,"start":719.295,"end":736.81},{"sentences":[{"text":"Perfect.","start":736.81,"end":737.29004,"sentiment":"neutral","sentiment_score":0.3122131824493408},{"text":"Yes, please.","start":737.29004,"end":738.11005,"sentiment":"neutral","sentiment_score":0.17201631516218185},{"text":"Yes, please.","start":746.305,"end":747.045,"sentiment":"neutral","sentiment_score":0.1217593178153038},{"text":"Yeah.","start":764.85,"end":765.17,"sentiment":"neutral","sentiment_score":0.25183969736099243},{"text":"Perfect.","start":765.17,"end":765.65,"sentiment":"positive","sentiment_score":0.4343167245388031}],"sentiment":"neutral","sentiment_score":0.22656012432915823,"num_words":7,"start":736.81,"end":765.65},{"sentences":[{"text":"And then I'll I'll get that ready.","start":765.65,"end":767.99,"sentiment":"neutral","sentiment_score":0.2948028189795358},{"text":"Okay.","start":776.165,"end":776.645,"sentiment":"neutral","sentiment_score":0.15806341171264648},{"text":"No problem.","start":776.645,"end":777.125,"sentiment":"neutral","sentiment_score":0.21469572186470032},{"text":"Thank you so much.","start":777.125,"end":778.105,"sentiment":"positive","sentiment_score":0.844221219420433},{"text":"Thank you.","start":781.285,"end":782.025,"sentiment":"positive","sentiment_score":0.35326388850808144}],"sentiment":"positive","sentiment_score":0.4209054526872933,"num_words":16,"start":765.65,"end":782.025}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Yeah.\n\nChannel 0: Good afternoon.\n\nChannel 1: Sorry, my you\n\nChannel 0: Yeah.\n\nChannel 1: something happened. It just hung up by itself.\n\nChannel 0: Yes. Sorry. We got disconnected.\n\nChannel 1: Yeah. No. No. It's okay. Okay.\n\nSo\n\nChannel 0: And, yeah, actually, upon checking your address as well, there is a new connection fee applicable. Are you aware of this?\n\nChannel 1: no. So what\n\nChannel 0: Yeah.\n\nChannel 1: what\n\nChannel 0: So\n\nChannel 1: does it say?\n\nChannel 0: so just to explain, it is a it's a new development charge. It's a one time fee applied to 30 new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you were renting, you can inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it.\n\nYou'll still be able to connect to the Internet even if the your connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding\n\nChannel 1: How much\n\nChannel 0: this\n\nChannel 1: is the how\n\nChannel 0: Okay.\n\nChannel 1: much is it?\n\nChannel 0: Mhmm. It's $300. But regarding this, it is the Supa Network who will contact you directly if ever you decide to sign up with the service. They're the one who will send the invoice, yeah, and communicate\n\nChannel 1: Okay.\n\nChannel 0: with you,\n\nChannel 1: Okay.\n\nChannel 0: mhmm, if ever.\n\nChannel 1: Okay. So okay. The super fast. So the super fast is $7.57 50.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. I'm not gaining no contracts. Okay. So how much do I have to buy a router off you, or do you send me the router?\n\nChannel 0: Since you proceed with the no contract, yeah, we you need to buy a router.\n\nChannel 1: How much is the\n\nChannel 0: We\n\nChannel 1: router?\n\nChannel 0: have for our cheapest one, we have the Ertle gaming Wi Fi six dual band. That is $139.95.\n\nChannel 1: Okay.\n\nChannel 0: And we do also have the k seven Wi Fi six plus dual band. It's $219.95.\n\nChannel 1: Yep.\n\nChannel 0: And Airtel Performance, that is Wi Fi seven dual band, it's $319.95.\n\nChannel 1: Okay.\n\nChannel 0: So if, yeah, if ever this is already preconfigured, so no need to do anything on your end. You just need to plug it into the lockbox that you're seeing at the address. Then wait a few minutes for the connection to establish. Should be\n\nChannel 1: Okay.\n\nChannel 0: working for for that. Yeah.\n\nChannel 1: Okay. And do you send all of this on the on the bill, or do I have to pay it before installation?\n\nChannel 0: Actually, once you sign up via our website, yeah, there's an upfront payment for the plan speed, the router, and the contract. And for\n\nChannel 1: How\n\nChannel 0: the\n\nChannel 1: much\n\nChannel 0: contract,\n\nChannel 1: is\n\nChannel 0: which is\n\nChannel 1: how\n\nChannel 0: the\n\nChannel 1: much\n\nChannel 0: connection\n\nChannel 1: is all\n\nChannel 0: fee.\n\nChannel 1: of that?\n\nChannel 0: So let me just check. So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS?\n\nChannel 1: That'll be the seven fifty. Maybe I'll start with. Super, super fast.\n\nChannel 0: It's a Supa Family Fiber boost 500 over 500?\n\nChannel 1: No. Seven fifty. I have a seven fifty.\n\nChannel 0: Seven fifty, the standard one? The 50 over 20 MBPS?\n\nChannel 1: I don't I don't know. I'm just looking\n\nChannel 0: Okay.\n\nChannel 1: here. It says here. It says super\n\nChannel 0: Seven\n\nChannel 1: fast\n\nChannel 0: 50.\n\nChannel 1: super fast fiber fiber boost seven fifty seven fifty.\n\nChannel 0: Okay. Okay. So and for the router, is it the cheapest one, the $139.95?\n\nChannel 1: No. I think I need the one in the middle. Is that the one in the middle, why are they different prices? What do they do? What like, what's the difference with quality or whatever?\n\nChannel 0: So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already. Actually,\n\nChannel 1: Mhmm.\n\nChannel 0: the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home. The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000. So, basically mhmm.\n\nChannel 1: Is that the middle one you're talking about?\n\nChannel 0: Yeah. R\n\nChannel 1: Okay.\n\nChannel 0: three\n\nChannel 1: So the\n\nChannel 0: that is the k 7. Mhmm.\n\nChannel 1: middle so the middle one is the k 7.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. So okay. I'll get the middle one. So if I get the middle one, so how much is all upfront?\n\nChannel 0: So let me just compute it. $0.02 that is $2.19.95. And for the no contract, we have a connection fee of $45. Hang on. Let\n\nChannel 1: Yep.\n\nChannel 0: me just\n\nChannel 1: And this has to be all paid before\n\nChannel 0: double check.\n\nChannel 1: installation.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: That is for your upfront payment.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. 95 plus 45. That is $374.9\n\nChannel 1: Yes.\n\nChannel 0: total. So for the plan for the upfront payment for the plan, which is the $109.95, that is covered your first month already. So you'll be receiving your next invoice next for next month, first week of\n\nChannel 1: The\n\nChannel 0: next\n\nChannel 1: following.\n\nChannel 0: month, ever.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And did you send me the router? Like, I just have to plug it in? I don't have to do anything?\n\nChannel 0: Yeah. That's correct. We can also walk you through over the phone if ever you're confused with the ports. Because I think there's a a lot of is there only one port at the NTD? The one\n\nChannel 1: I think\n\nChannel 0: there.\n\nChannel 1: so. I think there's only one, I think.\n\nChannel 0: Yeah. You just\n\nChannel 1: Yeah.\n\nChannel 0: need to connect the k we'll we'll be also providing you the cable that you'll be using to connect the router to that box. So for the\n\nChannel 1: Okay.\n\nChannel 0: router, we do also have a standard or express postage. For the standard postage, that will take three to five business days at your address to arrive. That is for $20 delivery fee. And for the express postage, it's $30. Usually, it takes one to three business days to arrive at the address.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And is this twenty four hours a day? Like, is there a help desk?\n\nChannel 0: Yeah. For technical issues, we\n\nChannel 1: Yeah.\n\nChannel 0: do have\n\nChannel 1: It's a\n\nChannel 0: 20\n\nChannel 1: technical\n\nChannel 0: four\n\nChannel 1: issue.\n\nChannel 0: hours.\n\nChannel 1: Okay. Alright.\n\nChannel 0: 24\n\nChannel 1: So we\n\nChannel 0: 7.\n\nChannel 1: have 247. Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: If ever.\n\nChannel 1: are you are you open tomorrow?\n\nChannel 0: Mhmm. Yes. We're open tomorrow if ever. But there's other agent who will receive your call or process your order if ever.\n\nChannel 1: Yep. Yep. Yep. Okay. And it says here on the website or something I have to log in.\n\nDo I have to make an account online?\n\nChannel 0: So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: And we'll we'll be the one providing you the customer portal where you can monitor your invoices, your usage, and your\n\nChannel 1: Okay.\n\nChannel 0: to check your plan confirm your plan currently if ever.\n\nChannel 1: Yeah. Yeah. Okay. Okay. Okay.\n\nI don't have that $400 right now. I gotta wait to get it maybe tomorrow or or Monday,\n\nChannel 0: Mhmm.\n\nChannel 1: and then I can call back or something. So is it is it better for me\n\nChannel 0: Sorry?\n\nChannel 1: to have that money in my account and then I can call back? Is it better for me to have the money in my account, the $400, and\n\nChannel 0: No.\n\nChannel 1: I call back tomorrow and then I sign up?\n\nChannel 0: Yeah. Actually, no need for you to call us back. You can just proceed with signing up through our website. Then once we receive the order, like, if tomorrow, the activation will take within that day or within twenty four hours. We'll update you once the activation is successful and provide you the tracking number for the router once shipped\n\nChannel 1: Yeah. But you said that I can't activate without without paying the the the $375 or whatever. I I\n\nChannel 0: also.\n\nChannel 1: don't have that money right now in my account.\n\nChannel 0: Mhmm. Yeah. But yeah. We you can proceed once you have the money available since\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: once you sign up, yeah, it'll be asking you for the upfront payment If ever that there's an insufficient funds, the order will not go through.\n\nChannel 1: Yep. Yep. Yep. Okay. No.\n\nNo. I'll have that money in there and then call hopefully tomorrow back and then or I'll call back on Monday or whatever you whatever you think is better.\n\nChannel 0: Yeah. Mhmm. Or\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: And\n\nChannel 0: You\n\nChannel 1: then\n\nChannel 0: can mhmm. Or you can try to still order it. Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance.\n\nChannel 1: So what does that mean? See, I'm I'm very confused because you said to me, I can't do nothing without them paying up front. And now you're saying that I can do it if I pay up front. So which one is it? Like, what what what do I do?\n\nChannel 0: Actually, it's it's much better if you already settled the upfront payment because we'll still be waiting for the router fee. So even though we can activate the service, we'll wait for the router fees for you to settle\n\nChannel 1: What?\n\nChannel 0: before we send the router.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: same\n\nChannel 1: So I'll just have the money in the account, and then I can call\n\nChannel 0: mhmm.\n\nChannel 1: back and\n\nChannel 0: Yeah.\n\nChannel 1: I could do it. I'll\n\nChannel 0: Yeah.\n\nChannel 1: do it all one one time. I'll do it all\n\nChannel 0: Sorry?\n\nChannel 1: one time. Like, I'll call back with\n\nChannel 0: It's\n\nChannel 1: the money\n\nChannel 0: okay.\n\nChannel 1: and then I could do everything at one time.\n\nChannel 0: Yeah. Sure. Actually, no need for you to call us back. Once you decide to process the order, you can just do it via our website.\n\nChannel 1: Okay. So what do I do? Do I have to log in? Do I have do I make an account? How does it work?\n\nChannel 0: I can provide you the link to our website right now via\n\nChannel 1: Yeah. Yes. Okay. If you can, please.\n\nChannel 0: SMS. Yeah. So once you decided to sign up, you can just click the link and you'll see there the on how to place an order. Mhmm.\n\nChannel 1: Okay. Okay.\n\nChannel 0: And\n\nChannel 1: Perfect.\n\nChannel 0: let me just\n\nChannel 1: Yes, please.\n\nChannel 0: check. Yeah. Let me send it to you now by SMS to make sure\n\nChannel 1: Yes, please.\n\nChannel 0: There you go. Have you received the message? It's an SMS message.\n\nChannel 1: Yeah. Perfect. And then I'll I'll get that ready.\n\nChannel 0: Yeah. So once you decided to place an order, just click that website. Mhmm.\n\nChannel 1: Okay. No problem. Thank you so much.\n\nChannel 0: Yeah. You're welcome. Bye. Have a great day.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.020095406100153923}],"sentiment":"neutral","sentiment_score":0.020095406100153923,"channel":0,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Yeah.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.09412285685539246}],"sentiment":"neutral","sentiment_score":0.09412285685539246,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.25632261484861374}],"sentiment":"neutral","sentiment_score":0.25632261484861374,"channel":0,"num_words":2,"start":0.71999997,"end":1.46},{"sentences":[{"text":"Sorry, my you","start":2.3999999,"end":3.28,"sentiment":"neutral","sentiment_score":-0.1138739784558614}],"sentiment":"neutral","sentiment_score":-0.1138739784558614,"channel":1,"num_words":3,"start":2.3999999,"end":3.28},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":-0.14568811655044556}],"sentiment":"neutral","sentiment_score":-0.14568811655044556,"channel":0,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"something happened.","start":3.36,"end":3.88,"sentiment":"neutral","sentiment_score":-0.2890624403953552},{"text":"It just hung up by itself.","start":3.88,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.4187050461769104}],"sentiment":"negative","sentiment_score":-0.3862943947315216,"channel":1,"num_words":8,"start":3.36,"end":5.2999997},{"sentences":[{"text":"Yes.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":-0.1388399302959442},{"text":"Sorry.","start":6.64,"end":6.96,"sentiment":"neutral","sentiment_score":-0.23938262462615967},{"text":"We got disconnected.","start":6.96,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.27235843737920123}],"sentiment":"neutral","sentiment_score":-0.23905957341194153,"channel":0,"num_words":5,"start":6.0,"end":7.8599997},{"sentences":[{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":-0.1355668157339096},{"text":"No.","start":8.639999,"end":8.8,"sentiment":"neutral","sentiment_score":-0.21773341298103333},{"text":"No.","start":8.8,"end":8.96,"sentiment":"neutral","sentiment_score":-0.2001844197511673},{"text":"It's okay.","start":8.96,"end":9.599999,"sentiment":"neutral","sentiment_score":-0.07571701146662235},{"text":"Okay.","start":9.599999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.016288332641124725}],"sentiment":"neutral","sentiment_score":-0.12020116734007995,"channel":1,"num_words":6,"start":7.44,"end":10.0},{"sentences":[{"text":"So","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.02171454206109047}],"sentiment":"neutral","sentiment_score":-0.02171454206109047,"channel":1,"num_words":1,"start":10.0,"end":10.5},{"sentences":[{"text":"And, yeah, actually, upon checking your address as well, there is a new connection fee applicable.","start":10.639999,"end":19.995,"sentiment":"neutral","sentiment_score":-0.06058886297978461},{"text":"Are you aware of this?","start":20.935001,"end":22.235,"sentiment":"neutral","sentiment_score":-0.059795241057872775}],"sentiment":"neutral","sentiment_score":-0.06039990537932941,"channel":0,"num_words":21,"start":10.639999,"end":22.235},{"sentences":[{"text":"no.","start":22.695,"end":23.195,"sentiment":"neutral","sentiment_score":-0.10399055480957033},{"text":"So 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say?","start":24.215,"end":25.02,"sentiment":"neutral","sentiment_score":-0.0350528210401535}],"sentiment":"neutral","sentiment_score":-0.0350528210401535,"channel":1,"num_words":3,"start":24.215,"end":25.02},{"sentences":[{"text":"so just to explain, it is a it's a new development charge.","start":25.654999,"end":31.05,"sentiment":"neutral","sentiment_score":-0.05049049016088247},{"text":"It's a one time fee applied to 30 new property developments.","start":31.43,"end":34.89,"sentiment":"neutral","sentiment_score":-0.01377685164863413},{"text":"It helps cover the cost of connecting new premises to the Internet connection.","start":35.829998,"end":40.09,"sentiment":"neutral","sentiment_score":0.03997420634214695},{"text":"So if you were renting, you can inform your landlord so they're aware of this charge.","start":40.655,"end":46.434998,"sentiment":"neutral","sentiment_score":-0.06867371313273907},{"text":"But if you're the property owner, then you will be the one responsible for 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the link to our website right now via","start":714.305,"end":717.27,"sentiment":"neutral","sentiment_score":0.09166631599267323}],"sentiment":"neutral","sentiment_score":0.09166631599267323,"channel":0,"num_words":12,"start":714.305,"end":717.27},{"sentences":[{"text":"Yeah.","start":718.975,"end":719.295,"sentiment":"neutral","sentiment_score":0.07034610211849213},{"text":"Yes.","start":719.295,"end":719.615,"sentiment":"neutral","sentiment_score":0.09411583840847015},{"text":"Okay.","start":719.615,"end":719.935,"sentiment":"neutral","sentiment_score":0.09957824647426604},{"text":"If you can, please.","start":719.935,"end":720.915,"sentiment":"neutral","sentiment_score":0.09828408248722553}],"sentiment":"neutral","sentiment_score":0.09388235956430435,"channel":1,"num_words":7,"start":718.975,"end":720.915},{"sentences":[{"text":"SMS.","start":722.23004,"end":722.73004,"sentiment":"neutral","sentiment_score":0.0687771886587143},{"text":"Yeah.","start":723.03,"end":723.35004,"sentiment":"neutral","sentiment_score":0.09581899642944336},{"text":"So once you decided to sign up, you can just click the link and you'll see there the on how to place an order.","start":723.35004,"end":733.40497,"sentiment":"neutral","sentiment_score":0.10317830586185057},{"text":"Mhmm.","start":735.46497,"end":735.96497,"sentiment":"neutral","sentiment_score":0.06841254234313965}],"sentiment":"neutral","sentiment_score":0.10034400252280412,"channel":0,"num_words":27,"start":722.23004,"end":735.96497},{"sentences":[{"text":"Okay.","start":736.17004,"end":736.41003,"sentiment":"neutral","sentiment_score":0.10437563806772232},{"text":"Okay.","start":736.41003,"end":736.81,"sentiment":"neutral","sentiment_score":0.1430376023054123}],"sentiment":"neutral","sentiment_score":0.1237066201865673,"channel":1,"num_words":2,"start":736.17004,"end":736.81},{"sentences":[{"text":"And","start":736.58496,"end":736.90497,"sentiment":"neutral","sentiment_score":0.1972073465585709}],"sentiment":"neutral","sentiment_score":0.1972073465585709,"channel":0,"num_words":1,"start":736.58496,"end":736.90497},{"sentences":[{"text":"Perfect.","start":736.81,"end":737.29004,"sentiment":"neutral","sentiment_score":0.3122131824493408}],"sentiment":"neutral","sentiment_score":0.3122131824493408,"channel":1,"num_words":1,"start":736.81,"end":737.29004},{"sentences":[{"text":"let 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website.","start":769.995,"end":774.335,"sentiment":"neutral","sentiment_score":0.1652688185373942},{"text":"Mhmm.","start":774.61694,"end":775.11694,"sentiment":"neutral","sentiment_score":0.10794918984174728}],"sentiment":"neutral","sentiment_score":0.1622770210461957,"channel":0,"num_words":14,"start":769.515,"end":775.11694},{"sentences":[{"text":"Okay.","start":776.165,"end":776.645,"sentiment":"neutral","sentiment_score":0.15806341171264648},{"text":"No problem.","start":776.645,"end":777.125,"sentiment":"neutral","sentiment_score":0.21469572186470032},{"text":"Thank you so much.","start":777.125,"end":778.105,"sentiment":"positive","sentiment_score":0.844221219420433}],"sentiment":"positive","sentiment_score":0.5663342475891113,"channel":1,"num_words":7,"start":776.165,"end":778.105},{"sentences":[{"text":"Yeah.","start":778.93695,"end":779.2569,"sentiment":"positive","sentiment_score":0.6797886490821838},{"text":"You're welcome.","start":779.2569,"end":779.9769,"sentiment":"positive","sentiment_score":0.7472012639045715},{"text":"Bye.","start":779.9769,"end":780.2169,"sentiment":"positive","sentiment_score":0.5988404750823975},{"text":"Have a great day.","start":780.2169,"end":781.1969,"sentiment":"positive","sentiment_score":0.782195657491684}],"sentiment":"positive","sentiment_score":0.7377267852425575,"channel":0,"num_words":8,"start":778.93695,"end":781.1969},{"sentences":[{"text":"Thank you.","start":781.285,"end":782.025,"sentiment":"positive","sentiment_score":0.35326388850808144}],"sentiment":"positive","sentiment_score":0.35326388850808144,"channel":1,"num_words":2,"start":781.285,"end":782.025}]},"summary":{"result":"success","short":"The agent explains to the customer that they will be responsible for paying a one-time fee for a new property development project and that their account may be suspended if the payment isn't made by the due date. The agent provides information about the router and pricing differences, and the customer is given a total cost for their plan. The agent also explains the process for setting up the router and offers assistance for technical issues. The customer is concerned about activating their account without paying the $375 fee, but the agent assures them that they can cancel the order and get their money back. The agent sends an SMS message with instructions for updating the customer portal and offers assistance for technical issues."},"intents":{"segments":[{"text":"So And, yeah, actually, upon checking your address as well, there is a new connection fee applicable. Are you aware of this?","start_word":27,"end_word":48,"intents":[{"intent":"Ask about fee","confidence_score":0.008425654}]},{"text":"So And, yeah, actually, upon checking your address as well, there is a new connection fee applicable. Are you aware of this? no.","start_word":27,"end_word":49,"intents":[{"intent":"Inform about fee","confidence_score":0.009627218}]},{"text":"So regarding How much this is the how Okay. much is it?","start_word":163,"end_word":174,"intents":[{"intent":"Inquire about pricing","confidence_score":0.0063611926}]},{"text":"So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS?","start_word":447,"end_word":463,"intents":[{"intent":"Inquire about fiber boost price","confidence_score":0.003340179}]},{"text":"So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS? That'll be the seven fifty. Maybe I'll start with. Super, super fast. It's a Supa Family Fiber boost 500 over 500? No. Seven fifty.","start_word":447,"end_word":487,"intents":[{"intent":"Specify router type","confidence_score":0.0026016517}]},{"text":"So and for the router, is it the cheapest one, the $139.95? No.","start_word":533,"end_word":545,"intents":[{"intent":"Confirm pricing","confidence_score":0.00009800808},{"intent":"Determine router type","confidence_score":0.024111085},{"intent":"Inquire about router type","confidence_score":0.0038734134},{"intent":"Determine router type","confidence_score":0.0036494418},{"intent":"Confirm router price","confidence_score":0.027299527}]},{"text":"So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already. Actually, Mhmm.","start_word":580,"end_word":603,"intents":[{"intent":"Confirm router specs","confidence_score":0.0020786722},{"intent":"Confirm router type","confidence_score":0.06730371},{"intent":"Clarify router differences","confidence_score":0.00033116993},{"intent":"Ask about speeds","confidence_score":0.000048082307}]},{"text":"the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home. The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000.","start_word":604,"end_word":658,"intents":[{"intent":"Confirm hue vs k seven configuration","confidence_score":1.4163196e-10}]},{"text":"And did you send me the router? Like, I just have to plug it in? I don't have to do anything? Yeah.","start_word":817,"end_word":838,"intents":[{"intent":"Explain pricing and services for router and ports","confidence_score":2.187366e-8}]},{"text":"So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever. Yeah.","start_word":1070,"end_word":1101,"intents":[{"intent":"Place an order","confidence_score":0.054680992}]},{"text":"Or you can try to still order it. Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance. So what does that mean?","start_word":1390,"end_word":1425,"intents":[{"intent":"Order router service","confidence_score":0.053868808}]},{"text":"I can provide you the link to our website right now via Yeah. Yes. Okay.","start_word":1625,"end_word":1639,"intents":[{"intent":"Provide website link","confidence_score":0.022879567}]},{"text":"So once you decided to sign up, you can just click the link and you'll see there the on how to place an order. Mhmm.","start_word":1646,"end_word":1670,"intents":[{"intent":"Place order","confidence_score":0.3848772}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Sorry, my you Yeah. something happened.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":-0.04514190927147865},{"text":"It just hung up by itself.","start_word":10,"end_word":15,"sentiment":"negative","sentiment_score":-0.4148676991462707},{"text":"Yes. Sorry. We got disconnected. Yeah. No. No. It's okay. Okay. So And, yeah, actually, upon checking your address as well, there is a new connection fee applicable. Are you aware of this? no. So what Yeah. So what does it say? so just to explain, it is a it's a new development charge. It's a one time fee applied to 30 new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you were renting, you can inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the your connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding How much this is the how Okay. much is it? Mhmm. It's $300. But regarding this, it is the Supa Network who will contact you directly if ever you decide to sign up with the service. They're the one who will send the invoice, yeah, and communicate Okay. with you, Okay. mhmm, if ever. Okay. So okay.","start_word":16,"end_word":221,"sentiment":"neutral","sentiment_score":-0.04275768622756004},{"text":"The super fast.","start_word":222,"end_word":224,"sentiment":"positive","sentiment_score":0.46687841415405273},{"text":"So the super fast is $7.57 50. Mhmm. Okay. I'm not gaining no contracts. Okay. So how much do I have to buy a router off you, or do you send me the router? Since you proceed with the no contract, yeah, we you need to buy a router. How much is the We router? have for our cheapest one, we have the Ertle gaming Wi Fi six dual band. That is $139.95. Okay. And we do also have the k seven Wi Fi six plus dual band. It's $219.95. Yep. And Airtel Performance, that is Wi Fi seven dual band, it's $319.95. Okay.","start_word":225,"end_word":328,"sentiment":"neutral","sentiment_score":0.053625281900167465},{"text":"So if, yeah, if ever this is already preconfigured, so no need to do anything on your end.","start_word":329,"end_word":346,"sentiment":"positive","sentiment_score":0.34119316935539246},{"text":"You just need to plug it into the lockbox that you're seeing at the address. Then wait a few minutes for the connection to establish.","start_word":347,"end_word":371,"sentiment":"neutral","sentiment_score":0.27132004499435425},{"text":"Should be Okay. working for for that.","start_word":372,"end_word":378,"sentiment":"positive","sentiment_score":0.34626322984695435},{"text":"Yeah. Okay. And do you send all of this on the on the bill, or do I have to pay it before installation? Actually, once you sign up via our website, yeah, there's an upfront payment for the plan speed, the router, and the contract. And for How the much contract, is which is how the much connection is all fee. of that? So let me just check. So if ever we'll proceed with the standard one or the fiber boost, which is 500 MBPS? That'll be the seven fifty. Maybe I'll start with.","start_word":379,"end_word":472,"sentiment":"neutral","sentiment_score":0.055577509105205536},{"text":"Super, super fast.","start_word":473,"end_word":475,"sentiment":"positive","sentiment_score":0.40088510513305664},{"text":"It's a Supa Family Fiber boost 500 over 500? No. Seven fifty. I have a seven fifty. Seven fifty, the standard one? The 50 over 20 MBPS? I don't I don't know. I'm just looking Okay. here. It says here. It says super Seven fast 50. super fast fiber fiber boost seven fifty seven fifty. Okay. Okay. So and for the router, is it the cheapest one, the $139.95? No. I think I need the one in the middle. Is that the one in the middle, why are they different prices? What do they do? What like, what's the difference with quality or whatever? So for our Wi Fi's for our cheapest one, which is the a x 3,000, the speed is up to 3,000 already. Actually, Mhmm. the r 3,000 and the k seven are both Wi Fi six router, so they're already fast and stable, perfect for normal home use, like streaming, online classes, and work from home. The k seven just has a slightly different design or the chipset, but performance wise, it's about the same as the r 3,000. So, basically mhmm. Is that the middle one you're talking about? Yeah. R Okay. three So the that is the k 7. Mhmm. middle so the middle one is the k 7. Yeah. That's correct. Okay. So okay. I'll get the middle one. So if I get the middle one, so how much is all upfront? So let me just compute it. $0.02 that is $2.19.95. And for the no contract, we have a connection fee of $45. Hang on. Let Yep. me just And this has to be all paid before double check. installation. Yeah. That's correct. Okay. That is for your upfront payment. Mhmm. Alright. 95 plus 45. That is $374.9 Yes. total. So for the plan for the upfront payment for the plan, which is the $109.95, that is covered your first month already. So you'll be receiving your next invoice next for next month, first week of The next following. month, ever. Okay. Yeah. And did you send me the router? Like, I just have to plug it in? I don't have to do anything? Yeah. That's correct. We can also walk you through over the phone if ever you're confused with the ports. Because I think there's a a lot of is there only one port at the NTD? The one I think there. so. I think there's only one, I think. Yeah. You just Yeah. need to connect the k we'll we'll be also providing you the cable that you'll be using to connect the router to that box. So for the Okay. router, we do also have a standard or express postage. For the standard postage, that will take three to five business days at your address to arrive. That is for $20 delivery fee. And for the express postage, it's $30. Usually, it takes one to three business days to arrive at the address. Okay. Mhmm. And is this twenty four hours a day? Like, is there a help desk? Yeah. For technical issues, we Yeah. do have It's a 20 technical four issue. hours. Okay. Alright. 24 So we 7. have 247. Okay. Okay. Yeah. And If ever. are you are you open tomorrow? Mhmm. Yes. We're open tomorrow if ever. But there's other agent who will receive your call or process your order if ever. Yep. Yep. Yep. Okay. And it says here on the website or something I have to log in. Do I have to make an account online? So once you place an order via our website, it will just ask you, like, a personal information and the service address and the mode of payment, your card credentials, whatever. Yeah. Yep. And we'll we'll be the one providing you the customer portal where you can monitor your invoices, your usage, and your Okay. to check your plan confirm your plan currently if ever. Yeah. Yeah. Okay. Okay. Okay. I don't have that $400 right now. I gotta wait to get it maybe tomorrow or or Monday, Mhmm. and then I can call back or something. So is it is it better for me Sorry? to have that money in my account and then I can call back? Is it better for me to have the money in my account, the $400, and No. I call back tomorrow and then I sign up? Yeah. Actually, no need for you to call us back. You can just proceed with signing up through our website. Then once we receive the order, like, if tomorrow, the activation will take within that day or within twenty four hours. We'll update you once the activation is successful and provide you the tracking number for the router once shipped Yeah. But you said that I can't activate without without paying the the the $375 or whatever. I I also.","start_word":476,"end_word":1293,"sentiment":"neutral","sentiment_score":0.04779610023230387},{"text":"don't have that money right now in my account.","start_word":1294,"end_word":1302,"sentiment":"negative","sentiment_score":-0.40852850675582886},{"text":"Mhmm. Yeah. But yeah. We you can proceed once you have the money available since Yeah. Exactly. once you sign up, yeah, it'll be asking you for the upfront payment If ever that there's an insufficient funds, the order will not go through. Yep. Yep. Yep. Okay. No. No. I'll have that money in there and then call hopefully tomorrow back and then or I'll call back on Monday or whatever you whatever you think is better. Yeah. Mhmm. Or Yeah. yeah. And You then can mhmm. Or you can try to still order it. Then if ever I'll inform our back end team to confirm the order if we can proceed even though there's an insufficient balance. So what does that mean?","start_word":1303,"end_word":1425,"sentiment":"neutral","sentiment_score":-0.0727312303398077},{"text":"See, I'm I'm very confused because you said to me, I can't do nothing without them paying up front.","start_word":1426,"end_word":1444,"sentiment":"negative","sentiment_score":-0.3773021996021271},{"text":"And now you're saying that I can do it if I pay up front. So which one is it? Like, what what what do I do? Actually, it's it's much better if you already settled the upfront payment because we'll still be waiting for the router fee. So even though we can activate the service, we'll wait for the router fees for you to settle What? before we send the router. Yeah. So Okay. same So I'll just have the money in the account, and then I can call mhmm. back and Yeah. I could do it. I'll Yeah. do it all one one time. I'll do it all Sorry? one time. Like, I'll call back with It's the money okay. and then I could do everything at one time. Yeah. Sure. Actually, no need for you to call us back. Once you decide to process the order, you can just do it via our website. Okay. So what do I do? Do I have to log in? Do I have do I make an account? How does it work? I can provide you the link to our website right now via Yeah. Yes. Okay. If you can, please. SMS. Yeah. So once you decided to sign up, you can just click the link and you'll see there the on how to place an order. Mhmm. Okay. Okay. And Perfect. let me just Yes, please. check. Yeah. Let me send it to you now by SMS to make sure Yes, please. There you go. Have you received the message? It's an SMS message. Yeah.","start_word":1445,"end_word":1708,"sentiment":"neutral","sentiment_score":0.033619850873947144},{"text":"Perfect.","start_word":1709,"end_word":1709,"sentiment":"positive","sentiment_score":0.4343167245388031},{"text":"And then I'll I'll get that ready. Yeah. So once you decided to place an order, just click that website. Mhmm. Okay. No problem.","start_word":1710,"end_word":1733,"sentiment":"neutral","sentiment_score":0.21096239984035492},{"text":"Thank you so much. Yeah. You're welcome. Bye. Have a great day. Thank you.","start_word":1734,"end_word":1747,"sentiment":"positive","sentiment_score":0.7504591941833496}],"average":{"sentiment":"neutral","sentiment_score":0.036281651735109235}}}}