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morning. This is irritable accounts. How may I help you today? Yes. Oh, thank you so much for your call.\n\nBut please be advised, if your concern is all about your Indian phone number, we cannot assist you because you have reached a wrong number. This is out Australia Airtel, and what we do is to provide Internet services and then mobile phone services. We only support Australian phone number. We are not affiliated to any other phone number or Airtel India. It's a different company.\n\nIt just so happened the same Airtel. And if you don't have any plan with Airtel, we can assist you as well. Do you have any mobile plan with us? Okay. Sure.\n\nWhat's the last four again? Mm-mm. Mhmm. Thank you. Yeah.\n\nDid you didn't have any record with this phone number with Airtel Australia? Maybe he's using a different telco. Maybe it's Vodafone. Yeah. We don't support Vodafone.\n\nWe are Telstra. Mm-mm. Sure. We do have a different plan for mobile. So one moment.\n\nOkay? Let me pull out the list here. Mobile. So for a mobile SIM cards, we have the cheapest we have is $45. This is for 40 GB 40 for thirty days.\n\nAnd this is okay. Sure. Our website is airtel.au. You're you will be able to","paragraphs":[{"sentences":[{"text":"Good morning.","start":1.04,"end":1.68,"sentiment":"neutral","sentiment_score":-0.005374148488044739},{"text":"This is irritable accounts.","start":1.68,"end":3.04,"sentiment":"negative","sentiment_score":-0.5913212895393372},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"neutral","sentiment_score":-0.08112501415113609},{"text":"Yes.","start":14.415,"end":14.915,"sentiment":"neutral","sentiment_score":0.016889993101358414},{"text":"Oh, thank you so much for your call.","start":24.815,"end":26.654999,"sentiment":"neutral","sentiment_score":0.21050707437098026}],"sentiment":"neutral","sentiment_score":-0.055325569141478764,"num_words":21,"start":1.04,"end":26.654999},{"sentences":[{"text":"But please be advised, if your concern is all about your Indian phone number, we cannot assist you because you have reached a wrong number.","start":26.654999,"end":35.14,"sentiment":"negative","sentiment_score":-0.35505722761154174},{"text":"This is out Australia Airtel, and what we do is to provide Internet services and then mobile phone services.","start":35.14,"end":42.52,"sentiment":"neutral","sentiment_score":-0.12861083212651706},{"text":"We only support Australian phone number.","start":42.66,"end":45.815002,"sentiment":"neutral","sentiment_score":-0.13829262057940164},{"text":"We are not affiliated to any other phone number or Airtel India.","start":45.955,"end":51.715,"sentiment":"neutral","sentiment_score":-0.18306723982095718},{"text":"It's a different company.","start":51.715,"end":53.015,"sentiment":"neutral","sentiment_score":-0.15365083888173103}],"sentiment":"neutral","sentiment_score":-0.22668488572041193,"num_words":66,"start":26.654999,"end":53.015},{"sentences":[{"text":"It just so happened the same Airtel.","start":53.315002,"end":55.175003,"sentiment":"neutral","sentiment_score":-0.06891661296997752},{"text":"And if you don't have any plan with Airtel, we can assist you as well.","start":66.22,"end":70.78,"sentiment":"neutral","sentiment_score":-0.008017150436838467},{"text":"Do you have any mobile plan with us?","start":70.78,"end":72.675,"sentiment":"neutral","sentiment_score":-0.021734997164458036},{"text":"Okay.","start":77.795006,"end":78.295006,"sentiment":"neutral","sentiment_score":-0.048989493399858475},{"text":"Sure.","start":78.515,"end":79.015,"sentiment":"neutral","sentiment_score":-0.006307789124548435}],"sentiment":"neutral","sentiment_score":-0.02599533772445284,"num_words":32,"start":53.315002,"end":79.015},{"sentences":[{"text":"What's the last four again?","start":79.075005,"end":80.615005,"sentiment":"neutral","sentiment_score":-0.021319046244025232},{"text":"Mm-mm.","start":83.475006,"end":83.975006,"sentiment":"neutral","sentiment_score":-0.004927122499793768},{"text":"Mhmm.","start":89.64,"end":89.71999,"sentiment":"neutral","sentiment_score":0.005196364130824804},{"text":"Thank you.","start":89.71999,"end":90.619995,"sentiment":"neutral","sentiment_score":0.07277410104870796},{"text":"Yeah.","start":93.31999,"end":93.64,"sentiment":"neutral","sentiment_score":-0.019115451723337173}],"sentiment":"neutral","sentiment_score":0.0020106760784983635,"num_words":10,"start":79.075005,"end":93.64},{"sentences":[{"text":"Did you didn't have any record with this phone number with Airtel Australia?","start":93.64,"end":98.299995,"sentiment":"neutral","sentiment_score":-0.11292262661915559},{"text":"Maybe he's using a different telco.","start":99.125,"end":102.425,"sentiment":"neutral","sentiment_score":-0.14210050056378046},{"text":"Maybe it's Vodafone.","start":103.925,"end":105.225,"sentiment":"neutral","sentiment_score":-0.12093163281679153},{"text":"Yeah.","start":110.245,"end":110.745,"sentiment":"neutral","sentiment_score":-0.15211492776870728},{"text":"We don't support Vodafone.","start":110.805,"end":112.265,"sentiment":"neutral","sentiment_score":-0.20224639028310776}],"sentiment":"neutral","sentiment_score":-0.13498120506604513,"num_words":27,"start":93.64,"end":112.265},{"sentences":[{"text":"We are Telstra.","start":112.62,"end":118.4,"sentiment":"neutral","sentiment_score":-0.1046684980392456},{"text":"Mm-mm.","start":122.3,"end":122.54,"sentiment":"neutral","sentiment_score":-0.022908931598067284},{"text":"Sure.","start":122.54,"end":123.04,"sentiment":"neutral","sentiment_score":0.003949202597141266},{"text":"We do have a different plan for mobile.","start":123.420006,"end":126.955,"sentiment":"neutral","sentiment_score":-0.028952459571883082},{"text":"So one moment.","start":127.175,"end":128.13501,"sentiment":"neutral","sentiment_score":-0.02648650233944257}],"sentiment":"neutral","sentiment_score":-0.04025277541950345,"num_words":16,"start":112.62,"end":128.13501},{"sentences":[{"text":"Okay?","start":128.13501,"end":128.375,"sentiment":"neutral","sentiment_score":-0.015730328857898712},{"text":"Let me pull out the list here.","start":128.375,"end":130.075,"sentiment":"neutral","sentiment_score":-0.012274971098772116},{"text":"Mobile.","start":135.815,"end":136.315,"sentiment":"neutral","sentiment_score":0.006376619450747967},{"text":"So for a mobile SIM cards, we have the cheapest we have is $45.","start":139.335,"end":155.57,"sentiment":"neutral","sentiment_score":0.025589010079524348},{"text":"This is for 40 GB 40 for thirty 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I'm calling in Melbourne. So you are calling from Australia? Yes. My number is my Indian number is (981) 006-7257. So you check my Australian number, 0412009784. You checked. Actually, I don't know. My son, he take my plan. Yeah. 0412 009784. Yeah. Okay. It's not Vodafone. Okay. Airtel, how much your plan? You just tell me so then I can convert. Yeah. Yeah. Mobile, you give me a Master Plan. Yes, ma'am. Yes. Okay. Okay. Unlimited. Okay. Okay. Okay. Okay. 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I'm calling in Melbourne. So you are calling from Australia? Yes. My number is my Indian number is (981) 006-7257.\n\nSo you check my Australian number, 0412009784. You checked. Actually, I don't know. My son, he take my plan. Yeah.\n\n0412 009784. Yeah. Okay. It's not Vodafone. Okay.\n\nAirtel, how much your plan? You just tell me so then I can convert. Yeah. Yeah. Mobile, you give me a Master Plan.\n\nYes, ma'am. Yes. Okay. Okay. Unlimited.\n\nOkay. Okay. Okay. Okay. I will let you know.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":-0.02723674289882183},{"text":"I'm calling in Melbourne.","start":6.08,"end":8.82,"sentiment":"neutral","sentiment_score":-0.0021758353104814887},{"text":"So you are calling from Australia?","start":10.8,"end":12.74,"sentiment":"neutral","sentiment_score":0.0035824742323408523},{"text":"Yes.","start":15.585,"end":16.085,"sentiment":"neutral","sentiment_score":0.020131967961788177},{"text":"My number is my Indian number is (981) 006-7257.","start":16.225,"end":23.605,"sentiment":"neutral","sentiment_score":0.025782877579331398}],"sentiment":"neutral","sentiment_score":0.0113206013061461,"num_words":21,"start":5.12,"end":23.605},{"sentences":[{"text":"So you check my Australian number, 0412009784.","start":53.975002,"end":64.77,"sentiment":"neutral","sentiment_score":-0.03788091508405549},{"text":"You checked.","start":74.275,"end":74.995,"sentiment":"neutral","sentiment_score":-0.041914112865924835},{"text":"Actually, I don't know.","start":74.995,"end":76.115005,"sentiment":"neutral","sentiment_score":-0.11028223857283592},{"text":"My son, he take my plan.","start":76.115005,"end":78.375,"sentiment":"neutral","sentiment_score":-0.08195916066567104},{"text":"Yeah.","start":78.995,"end":79.495,"sentiment":"neutral","sentiment_score":-0.015596004202961922}],"sentiment":"neutral","sentiment_score":-0.0648737276904285,"num_words":20,"start":53.975002,"end":79.495},{"sentences":[{"text":"0412 009784.","start":81.555,"end":89.44,"sentiment":"neutral","sentiment_score":-0.004999926779419184},{"text":"Yeah.","start":91.9,"end":92.4,"sentiment":"neutral","sentiment_score":0.005127810873091221},{"text":"Okay.","start":103.715004,"end":104.195,"sentiment":"neutral","sentiment_score":-0.08923465013504028},{"text":"It's not Vodafone.","start":104.195,"end":108.695,"sentiment":"neutral","sentiment_score":-0.11516614258289337},{"text":"Okay.","start":113.01,"end":113.51,"sentiment":"neutral","sentiment_score":-0.07469987869262695}],"sentiment":"neutral","sentiment_score":-0.06428812490776181,"num_words":8,"start":81.555,"end":113.51},{"sentences":[{"text":"Airtel, how much your plan?","start":114.770004,"end":117.67,"sentiment":"neutral","sentiment_score":-0.0488300122320652},{"text":"You just tell me so then I can convert.","start":118.29,"end":120.39,"sentiment":"neutral","sentiment_score":-0.088159522248639},{"text":"Yeah.","start":130.435,"end":130.675,"sentiment":"neutral","sentiment_score":-0.00023649446666240692},{"text":"Yeah.","start":130.675,"end":131.175,"sentiment":"neutral","sentiment_score":0.00537463091313839},{"text":"Mobile, you give me a Master Plan.","start":131.475,"end":134.695,"sentiment":"neutral","sentiment_score":0.004054257114018712}],"sentiment":"neutral","sentiment_score":-0.04365512283275957,"num_words":23,"start":114.770004,"end":134.695},{"sentences":[{"text":"Yes, ma'am.","start":151.04999,"end":151.87,"sentiment":"neutral","sentiment_score":0.0433833934366703},{"text":"Yes.","start":152.48999,"end":152.98999,"sentiment":"neutral","sentiment_score":0.041798654943704605},{"text":"Okay.","start":156.655,"end":157.155,"sentiment":"neutral","sentiment_score":0.03145686537027359},{"text":"Okay.","start":157.295,"end":157.795,"sentiment":"neutral","sentiment_score":0.03444037213921547},{"text":"Unlimited.","start":157.855,"end":158.355,"sentiment":"neutral","sentiment_score":0.03484068438410759}],"sentiment":"neutral","sentiment_score":0.03821722728510698,"num_words":6,"start":151.04999,"end":158.355},{"sentences":[{"text":"Okay.","start":162.175,"end":162.675,"sentiment":"neutral","sentiment_score":0.009779414162039757},{"text":"Okay.","start":164.175,"end":164.655,"sentiment":"neutral","sentiment_score":0.03498884290456772},{"text":"Okay.","start":164.655,"end":165.155,"sentiment":"neutral","sentiment_score":0.04101691395044327},{"text":"Okay.","start":165.77501,"end":166.255,"sentiment":"neutral","sentiment_score":0.049421556293964386},{"text":"I will let you know.","start":166.255,"end":167.475,"sentiment":"neutral","sentiment_score":0.03753870651125908}],"sentiment":"neutral","sentiment_score":0.03587780665192339,"num_words":9,"start":162.175,"end":167.475}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. This is irritable accounts. How may I help you today?\n\nChannel 1: Yeah. I'm calling in Melbourne. So you are calling from Australia?\n\nChannel 0: Yes.\n\nChannel 1: Yes. My number is my Indian number is (981) 006-7257.\n\nChannel 0: Oh, thank you so much for your call. But please be advised, if your concern is all about your Indian phone number, we cannot assist you because you have reached a wrong number. This is out Australia Airtel, and what we do is to provide Internet services and then mobile phone services. We only support Australian phone number. We are not affiliated to any other phone number or Airtel India.\n\nIt's a different company. It just so happened\n\nChannel 1: So\n\nChannel 0: the same Airtel.\n\nChannel 1: you check my Australian number, 0412009784.\n\nChannel 0: And if you don't have any plan with Airtel, we can assist you as well. Do you have any mobile plan with us?\n\nChannel 1: You checked. Actually, I don't know. My son, he take my\n\nChannel 0: Okay.\n\nChannel 1: plan.\n\nChannel 0: Sure.\n\nChannel 1: Yeah.\n\nChannel 0: What's the last four again?\n\nChannel 1: 0412\n\nChannel 0: Mm-mm.\n\nChannel 1: 009784.\n\nChannel 0: Mhmm. Thank you.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Did you didn't have any record with this phone number with Airtel Australia? Maybe he's using a different telco.\n\nChannel 1: Okay.\n\nChannel 0: Maybe\n\nChannel 1: It's\n\nChannel 0: it's\n\nChannel 1: not\n\nChannel 0: Vodafone.\n\nChannel 1: Vodafone.\n\nChannel 0: Yeah. We don't support Vodafone. We are\n\nChannel 1: Okay. Airtel, how much your plan?\n\nChannel 0: Telstra.\n\nChannel 1: You just tell me so then I can convert.\n\nChannel 0: Mm-mm. Sure. We do have a different plan for mobile. So one moment. Okay?\n\nLet me pull out the list here.\n\nChannel 1: Yeah. Yeah. Mobile, you give me a Master Plan.\n\nChannel 0: Mobile. So for a mobile SIM cards, we have\n\nChannel 1: Yes, ma'am.\n\nChannel 0: the\n\nChannel 1: Yes.\n\nChannel 0: cheapest we have is $45.\n\nChannel 1: Okay. Okay. Unlimited.\n\nChannel 0: This is for 40 GB 40 for\n\nChannel 1: Okay.\n\nChannel 0: thirty days.\n\nChannel 1: Okay. Okay. Okay. I\n\nChannel 0: And\n\nChannel 1: will let\n\nChannel 0: this\n\nChannel 1: you\n\nChannel 0: is\n\nChannel 1: know.\n\nChannel 0: okay. Sure. Our website is airtel.au. 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The agent informs the customer that they cannot assist with their Indian phone number and that their company only supports Australian phone numbers. The agent offers to help the customer with their mobile plan and recommends using the Unlimited plan for 40 GB per month."},"intents":{"segments":[{"text":"My number is my Indian number is (981) 006-7257.","start_word":25,"end_word":33,"intents":[{"intent":"Confirm number","confidence_score":0.0021680589}]},{"text":"Do you have any mobile plan with us? You checked.","start_word":137,"end_word":146,"intents":[{"intent":"Ask about mobile plan","confidence_score":0.019063551},{"intent":"Confirm mobile plan name","confidence_score":0.0000104073215},{"intent":"Verify mobile plan","confidence_score":0.0023617733},{"intent":"Ask about mobile plan","confidence_score":0.0078831995}]},{"text":"Maybe It's it's not Vodafone. Vodafone. Yeah.","start_word":193,"end_word":199,"intents":[{"intent":"Confirm telco affiliation","confidence_score":0.016115267},{"intent":"Confirm telco affiliation","confidence_score":0.0041581765}]},{"text":"So for a mobile SIM cards, we have Yes, ma'am. the Yes. cheapest we have is $45. Okay.","start_word":253,"end_word":270,"intents":[{"intent":"Provide free mobile SIM card","confidence_score":0.0000497598}]},{"text":"cheapest we have is $45. Okay. Okay.","start_word":265,"end_word":271,"intents":[{"intent":"Confirm cheapest plan","confidence_score":0.0003620512}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.006623804569244385},{"text":"This is irritable accounts.","start_word":2,"end_word":5,"sentiment":"negative","sentiment_score":-0.591294527053833},{"text":"How may I help you today? Yeah. I'm calling in Melbourne. So you are calling from Australia? Yes. Yes. My number is my Indian number is (981) 006-7257. Oh, thank you so much for your call.","start_word":6,"end_word":41,"sentiment":"neutral","sentiment_score":0.03790658339858055},{"text":"But please be advised, if your concern is all about your Indian phone number, we cannot assist you because you have reached a wrong number.","start_word":42,"end_word":66,"sentiment":"negative","sentiment_score":-0.34956303238868713},{"text":"This is out Australia Airtel, and what we do is to provide Internet services and then mobile phone services. We only support Australian phone number. We are not affiliated to any other phone number or Airtel India. It's a different company. It just so happened So the same Airtel. you check my Australian number, 0412009784. And if you don't have any plan with Airtel, we can assist you as well. Do you have any mobile plan with us? You checked. Actually, I don't know. My son, he take my Okay. plan. Sure. Yeah. What's the last four again? 0412 Mm-mm. 009784. Mhmm. Thank you. Yeah. Yeah. Did you didn't have any record with this phone number with Airtel Australia? Maybe he's using a different telco. Okay. Maybe It's it's not Vodafone. Vodafone. Yeah. We don't support Vodafone. We are Okay. Airtel, how much your plan? Telstra. You just tell me so then I can convert. Mm-mm. Sure. We do have a different plan for mobile. So one moment. Okay? Let me pull out the list here. Yeah. Yeah. Mobile, you give me a Master Plan. Mobile. So for a mobile SIM cards, we have Yes, ma'am. the Yes. cheapest we have is $45. Okay. Okay. This Unlimited. is for 40 GB 40 for Okay. thirty days. Okay. Okay. Okay. I And will this let you is know. okay. Sure. Our website is airtel.au. You're you will be able to","start_word":67,"end_word":305,"sentiment":"neutral","sentiment_score":-0.043368153274059296}],"average":{"sentiment":"neutral","sentiment_score":-0.06219427329967006}}}}