{"metadata":{"transaction_key":"deprecated","request_id":"019f4a31-e765-7190-985b-ae7dee7f792d","sha256":"9e90e04785bd26466ca6b7a89633f25820dcbe5b1dbc7dbe85f8a8ff526aebdc","created":"2026-07-10T04:03:33.657Z","duration":22.175938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":84,"output_tokens":39},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":102},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":102,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Yep. Yes, sir. Alright. Okay. No. No. No worries. Thank you. Yeah. Bye bye. Bye bye.","confidence":0.99609375,"words":[{"word":"yeah","start":2.6399999,"end":2.96,"confidence":0.9519043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15249061584472656},{"word":"good","start":2.96,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4597991108894348},{"word":"afternoon","start":3.1999998,"end":3.6999998,"confidence":0.9970703,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4039362967014313},{"word":"john","start":4.48,"end":4.72,"confidence":0.94140625,"punctuated_word":"John,","sentiment":"neutral","sentiment_score":0.28298670053482056},{"word":"it's","start":4.72,"end":5.22,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2683120369911194},{"word":"ronald","start":5.2799997,"end":5.7799997,"confidence":0.9741211,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.25607070326805115},{"word":"from","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2525346577167511},{"word":"cloud","start":6.64,"end":7.04,"confidence":0.7792969,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.27103492617607117},{"word":"solution","start":7.04,"end":7.54,"confidence":0.9741211,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.26063215732574463},{"word":"it","start":7.6,"end":8.1,"confidence":0.98950195,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2579701840877533},{"word":"how","start":8.8,"end":8.96,"confidence":0.8276367,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.31596025824546814},{"word":"are","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26004981994628906},{"word":"you","start":9.12,"end":9.2,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28766581416130066},{"word":"doing","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1744757890701294},{"word":"today","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.17327271401882172},{"word":"yep","start":12.639999,"end":13.04,"confidence":0.80078125,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.011909808032214642},{"word":"yes","start":13.04,"end":13.28,"confidence":0.9995117,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":-0.044632263481616974},{"word":"sir","start":13.28,"end":13.610937,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.0689857006072998},{"word":"alright","start":16.570938,"end":16.970938,"confidence":0.7807617,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03717545419931412},{"word":"okay","start":16.970938,"end":17.450937,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.024952482432127},{"word":"no","start":17.450937,"end":17.770937,"confidence":0.8647461,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0796566754579544},{"word":"no","start":17.770937,"end":18.010937,"confidence":0.96606445,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06871721893548965},{"word":"no","start":18.010937,"end":18.170937,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.01833343505859375},{"word":"worries","start":18.170937,"end":18.670937,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0744641125202179},{"word":"thank","start":18.810936,"end":19.050938,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36366409063339233},{"word":"you","start":19.050938,"end":19.290937,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2382485419511795},{"word":"yeah","start":19.290937,"end":19.790937,"confidence":0.8239746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14854229986667633},{"word":"bye","start":19.930937,"end":20.170937,"confidence":0.9921875,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14502964913845062},{"word":"bye","start":20.170937,"end":20.330936,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.14088433980941772},{"word":"bye","start":20.330936,"end":20.490936,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12190398573875429},{"word":"bye","start":20.490936,"end":20.990936,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.07705863565206528}],"paragraphs":{"transcript":"\nYeah. Good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Yep.\n\nYes, sir. Alright. Okay. No. No.\n\nNo worries. Thank you. Yeah. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.15249061584472656},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"positive","sentiment_score":0.43186770379543304},{"text":"John, it's Ronald from Cloud Solution IT.","start":4.48,"end":8.1,"sentiment":"neutral","sentiment_score":0.2642201951571873},{"text":"How are you doing today?","start":8.8,"end":9.94,"sentiment":"neutral","sentiment_score":0.2422848790884018},{"text":"Yep.","start":12.639999,"end":13.04,"sentiment":"neutral","sentiment_score":0.011909808032214642}],"sentiment":"neutral","sentiment_score":0.25556884956313297,"num_words":16,"start":2.6399999,"end":13.04},{"sentences":[{"text":"Yes, sir.","start":13.04,"end":13.610937,"sentiment":"neutral","sentiment_score":-0.05680898204445839},{"text":"Alright.","start":16.570938,"end":16.970938,"sentiment":"neutral","sentiment_score":-0.03717545419931412},{"text":"Okay.","start":16.970938,"end":17.450937,"sentiment":"neutral","sentiment_score":-0.024952482432127},{"text":"No.","start":17.450937,"end":17.770937,"sentiment":"neutral","sentiment_score":-0.0796566754579544},{"text":"No.","start":17.770937,"end":18.010937,"sentiment":"neutral","sentiment_score":-0.06871721893548965}],"sentiment":"neutral","sentiment_score":-0.054019965852300324,"num_words":6,"start":13.04,"end":18.010937},{"sentences":[{"text":"No worries.","start":18.010937,"end":18.670937,"sentiment":"neutral","sentiment_score":0.04639877378940582},{"text":"Thank you.","start":18.810936,"end":19.290937,"sentiment":"neutral","sentiment_score":0.3009563162922859},{"text":"Yeah.","start":19.290937,"end":19.790937,"sentiment":"neutral","sentiment_score":0.14854229986667633},{"text":"Bye bye.","start":19.930937,"end":20.330936,"sentiment":"neutral","sentiment_score":0.14295699447393417},{"text":"Bye bye.","start":20.330936,"end":20.990936,"sentiment":"neutral","sentiment_score":0.09948131069540977}],"sentiment":"neutral","sentiment_score":0.14756989892986086,"num_words":9,"start":18.010937,"end":20.990936}]}}]},{"alternatives":[{"transcript":"Hello. John speaking. Good day. Hi. She's calling calling you about LC Broadband? I don't I don't I don't work there anymore. Sorry. Okay. Bye.","confidence":0.96533203,"words":[{"word":"hello","start":0.24,"end":0.64,"confidence":0.9382324,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.02934400923550129},{"word":"john","start":0.64,"end":0.96,"confidence":0.96533203,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.023244092240929604},{"word":"speaking","start":0.96,"end":1.46,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03557649999856949},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.3996582,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.509290874004364},{"word":"day","start":3.4399998,"end":3.9399998,"confidence":0.8779297,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4488140940666199},{"word":"hi","start":9.12,"end":9.5199995,"confidence":0.83251953,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.25637954473495483},{"word":"she's","start":9.5199995,"end":9.76,"confidence":0.694458,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":0.02894989773631096},{"word":"calling","start":9.76,"end":10.0,"confidence":0.83740234,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.020311404019594193},{"word":"calling","start":10.0,"end":10.24,"confidence":0.9770508,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.018301311880350113},{"word":"you","start":10.24,"end":10.32,"confidence":0.7260742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015117283910512924},{"word":"about","start":10.32,"end":10.639999,"confidence":0.9658203,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.015175260603427889},{"word":"lc","start":10.639999,"end":10.88,"confidence":0.5708008,"punctuated_word":"LC","sentiment":"neutral","sentiment_score":0.026201382279396057},{"word":"broadband","start":10.88,"end":11.38,"confidence":0.6977539,"punctuated_word":"Broadband?","sentiment":"neutral","sentiment_score":0.02029754593968391},{"word":"i","start":13.510938,"end":13.670938,"confidence":0.72509766,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4297250807285309},{"word":"don't","start":13.670938,"end":13.790937,"confidence":0.93603516,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3881652951240539},{"word":"i","start":13.790937,"end":13.910937,"confidence":0.9790039,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4435728192329407},{"word":"don't","start":13.910937,"end":14.070938,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.37691497802734375},{"word":"i","start":14.070938,"end":14.310938,"confidence":0.9892578,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3783229887485504},{"word":"don't","start":14.310938,"end":14.470938,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2894829511642456},{"word":"work","start":14.470938,"end":14.630938,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.28404784202575684},{"word":"there","start":14.630938,"end":14.870937,"confidence":0.99902344,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.4038161635398865},{"word":"anymore","start":14.870937,"end":15.190938,"confidence":0.9980469,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.35984882712364197},{"word":"sorry","start":15.190938,"end":15.690938,"confidence":0.9941406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2032822221517563},{"word":"okay","start":17.990938,"end":18.490938,"confidence":0.9301758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00532139465212822},{"word":"bye","start":18.870937,"end":19.370937,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.27773481607437134}],"paragraphs":{"transcript":"\nHello. John speaking. Good day. Hi. She's calling calling you about LC Broadband?\n\nI don't I don't I don't work there anymore. Sorry. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.02934400923550129},{"text":"John speaking.","start":0.64,"end":1.46,"sentiment":"neutral","sentiment_score":0.029410296119749546},{"text":"Good day.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.47905248403549194},{"text":"Hi.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.25637954473495483},{"text":"She's calling calling you about LC Broadband?","start":9.5199995,"end":11.38,"sentiment":"neutral","sentiment_score":0.020622012338468006}],"sentiment":"neutral","sentiment_score":0.11130793851155502,"num_words":13,"start":0.24,"end":11.38},{"sentences":[{"text":"I don't I don't I don't work there anymore.","start":13.510938,"end":15.190938,"sentiment":"negative","sentiment_score":-0.3726552161905501},{"text":"Sorry.","start":15.190938,"end":15.690938,"sentiment":"neutral","sentiment_score":-0.2032822221517563},{"text":"Okay.","start":17.990938,"end":18.490938,"sentiment":"neutral","sentiment_score":0.00532139465212822},{"text":"Bye.","start":18.870937,"end":19.370937,"sentiment":"neutral","sentiment_score":0.27773481607437134}],"sentiment":"neutral","sentiment_score":-0.27284357976168394,"num_words":12,"start":13.510938,"end":19.370937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. John speaking.\n\nChannel 0: Yeah. Good\n\nChannel 1: Good\n\nChannel 0: afternoon.\n\nChannel 1: day.\n\nChannel 0: John, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Hi.\n\nChannel 0: you doing today?\n\nChannel 1: She's calling calling you about LC Broadband?\n\nChannel 0: Yep. Yes, sir.\n\nChannel 1: I don't I don't I don't work there anymore. Sorry.\n\nChannel 0: Alright. Okay. No. No.\n\nChannel 1: Okay.\n\nChannel 0: No worries. Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Yeah. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.02934400923550129},{"text":"John speaking.","start":0.64,"end":1.46,"sentiment":"neutral","sentiment_score":0.029410296119749546}],"sentiment":"neutral","sentiment_score":0.029388200491666794,"channel":1,"num_words":3,"start":0.24,"end":1.46},{"sentences":[{"text":"Yeah.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.15249061584472656},{"text":"Good","start":2.96,"end":3.1999998,"sentiment":"positive","sentiment_score":0.4597991108894348}],"sentiment":"neutral","sentiment_score":0.3061448633670807,"channel":0,"num_words":2,"start":2.6399999,"end":3.1999998},{"sentences":[{"text":"Good","start":3.1999998,"end":3.4399998,"sentiment":"positive","sentiment_score":0.509290874004364}],"sentiment":"positive","sentiment_score":0.509290874004364,"channel":1,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"afternoon.","start":3.1999998,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4039362967014313}],"sentiment":"positive","sentiment_score":0.4039362967014313,"channel":0,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"day.","start":3.4399998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4488140940666199}],"sentiment":"positive","sentiment_score":0.4488140940666199,"channel":1,"num_words":1,"start":3.4399998,"end":3.9399998},{"sentences":[{"text":"John, it's Ronald from Cloud Solution IT.","start":4.48,"end":8.1,"sentiment":"neutral","sentiment_score":0.2642201951571873},{"text":"How are","start":8.8,"end":9.12,"sentiment":"neutral","sentiment_score":0.2880050390958786}],"sentiment":"neutral","sentiment_score":0.26950571603245205,"channel":0,"num_words":9,"start":4.48,"end":9.12},{"sentences":[{"text":"Hi.","start":9.12,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.25637954473495483}],"sentiment":"neutral","sentiment_score":0.25637954473495483,"channel":1,"num_words":1,"start":9.12,"end":9.5199995},{"sentences":[{"text":"you doing today?","start":9.12,"end":9.94,"sentiment":"neutral","sentiment_score":0.21180477241675058}],"sentiment":"neutral","sentiment_score":0.21180477241675058,"channel":0,"num_words":3,"start":9.12,"end":9.94},{"sentences":[{"text":"She's calling calling you about LC Broadband?","start":9.5199995,"end":11.38,"sentiment":"neutral","sentiment_score":0.020622012338468006}],"sentiment":"neutral","sentiment_score":0.020622012338468006,"channel":1,"num_words":7,"start":9.5199995,"end":11.38},{"sentences":[{"text":"Yep.","start":12.639999,"end":13.04,"sentiment":"neutral","sentiment_score":0.011909808032214642},{"text":"Yes, sir.","start":13.04,"end":13.610937,"sentiment":"neutral","sentiment_score":-0.05680898204445839}],"sentiment":"neutral","sentiment_score":-0.03390271868556738,"channel":0,"num_words":3,"start":12.639999,"end":13.610937},{"sentences":[{"text":"I don't I don't I don't work there anymore.","start":13.510938,"end":15.190938,"sentiment":"negative","sentiment_score":-0.3726552161905501},{"text":"Sorry.","start":15.190938,"end":15.690938,"sentiment":"neutral","sentiment_score":-0.2032822221517563}],"sentiment":"negative","sentiment_score":-0.3557179167866707,"channel":1,"num_words":10,"start":13.510938,"end":15.690938},{"sentences":[{"text":"Alright.","start":16.570938,"end":16.970938,"sentiment":"neutral","sentiment_score":-0.03717545419931412},{"text":"Okay.","start":16.970938,"end":17.450937,"sentiment":"neutral","sentiment_score":-0.024952482432127},{"text":"No.","start":17.450937,"end":17.770937,"sentiment":"neutral","sentiment_score":-0.0796566754579544},{"text":"No.","start":17.770937,"end":18.010937,"sentiment":"neutral","sentiment_score":-0.06871721893548965}],"sentiment":"neutral","sentiment_score":-0.052625457756221294,"channel":0,"num_words":4,"start":16.570938,"end":18.010937},{"sentences":[{"text":"Okay.","start":17.990938,"end":18.490938,"sentiment":"neutral","sentiment_score":0.00532139465212822}],"sentiment":"neutral","sentiment_score":0.00532139465212822,"channel":1,"num_words":1,"start":17.990938,"end":18.490938},{"sentences":[{"text":"No worries.","start":18.010937,"end":18.670937,"sentiment":"neutral","sentiment_score":0.04639877378940582},{"text":"Thank","start":18.810936,"end":19.050938,"sentiment":"positive","sentiment_score":0.36366409063339233}],"sentiment":"neutral","sentiment_score":0.152153879404068,"channel":0,"num_words":3,"start":18.010937,"end":19.050938},{"sentences":[{"text":"Bye.","start":18.870937,"end":19.370937,"sentiment":"neutral","sentiment_score":0.27773481607437134}],"sentiment":"neutral","sentiment_score":0.27773481607437134,"channel":1,"num_words":1,"start":18.870937,"end":19.370937},{"sentences":[{"text":"you.","start":19.050938,"end":19.290937,"sentiment":"neutral","sentiment_score":0.2382485419511795},{"text":"Yeah.","start":19.290937,"end":19.790937,"sentiment":"neutral","sentiment_score":0.14854229986667633},{"text":"Bye bye.","start":19.930937,"end":20.330936,"sentiment":"neutral","sentiment_score":0.14295699447393417},{"text":"Bye bye.","start":20.330936,"end":20.990936,"sentiment":"neutral","sentiment_score":0.09948131069540977}],"sentiment":"neutral","sentiment_score":0.14527790869275728,"channel":0,"num_words":6,"start":19.050938,"end":20.990936}]},"summary":{"result":"success","short":"John from Cloud Solution IT answers a call from Ronald, who is looking for someone named LC Broadband. Ronald explains that he no longer works at that company and they end the call politely."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. John speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06543805450201035},{"text":"Good afternoon. Good day.","start_word":4,"end_word":7,"sentiment":"positive","sentiment_score":0.4457651376724243},{"text":"John, it's Ronald from Cloud Solution IT. How are you Hi. doing today? She's calling calling you about LC Broadband? Yep. Yes, sir.","start_word":8,"end_word":30,"sentiment":"neutral","sentiment_score":0.12392659485340118},{"text":"I don't I don't I don't work there anymore.","start_word":31,"end_word":39,"sentiment":"negative","sentiment_score":-0.3639295101165771},{"text":"Sorry. Alright. Okay. No. No. Okay. No worries. Thank Bye. you. Yeah. Bye bye. Bye bye.","start_word":40,"end_word":55,"sentiment":"neutral","sentiment_score":0.07502733916044235}],"average":{"sentiment":"neutral","sentiment_score":0.046018151675953585}}}}