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a good day.","start":82.245,"end":82.965004,"sentiment":"positive","sentiment_score":0.5549803823232651},{"text":"Bye bye.","start":82.965004,"end":83.625,"sentiment":"neutral","sentiment_score":0.2652953863143921}],"sentiment":"positive","sentiment_score":0.45961623106684,"channel":1,"num_words":7,"start":82.005005,"end":83.625},{"sentences":[{"text":"No worries.","start":83.40488,"end":84.30487,"sentiment":"neutral","sentiment_score":0.19229193776845932},{"text":"Take care.","start":84.52487,"end":85.26488,"sentiment":"neutral","sentiment_score":0.16104818880558014}],"sentiment":"neutral","sentiment_score":0.17667006328701973,"channel":0,"num_words":4,"start":83.40488,"end":85.26488}]},"summary":{"result":"success","short":"The customer, Ronald from Cloud Solution IT, is trying to arrange an introductory meeting with the customer's CTO, Mr. Baljit Singh. He explains that they are a managed service provider and Microsoft trusted partner providing cloud solutions, including cybersecurity, backup and recovery, SharePoint, and Manage three six five. He also mentions that they are a cloud solution IT company and are looking to introduce their services to Mr. Baljit Singh. The call ends with Ronald thanking Mr. Singh and saying goodbye."},"intents":{"segments":[{"text":"I'm about to go into a meeting at 03:00. Oh, yes.","start_word":27,"end_word":37,"intents":[{"intent":"Arrange meeting with partner","confidence_score":0.0027334942}]},{"text":"I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":44,"end_word":94,"intents":[{"intent":"Introduce company and services","confidence_score":0.06758503}]}]},"sentiments":{"segments":[{"text":"Hello? Yep. Yes. Doug? Hello? Who's calling? Yep. Doug, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.11525746434926988},{"text":"Good.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.3804587423801422},{"text":"What's what's Alright. this regarding? Sorry. I'm about to go into a meeting at 03:00. Oh, yes. Doug, I'll make this thing quick. I hope you still remember the company because the last time that we touched base with you, it was the September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Okay. Yeah. Sir, second, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, sir, same thing as before, we're only hoping to arrange an introductory meeting with you Okay. So simply we've to just introduce signed we've our just company. signed on with the new three six five partner.","start_word":21,"end_word":184,"sentiment":"neutral","sentiment_score":0.06499700993299484},{"text":"So we're all good to go. All good. Thank you so much. Alright. Thank Okay. you. Have a good day.","start_word":185,"end_word":204,"sentiment":"positive","sentiment_score":0.5005831122398376},{"text":"Bye bye. No worries. Take care.","start_word":205,"end_word":210,"sentiment":"neutral","sentiment_score":0.22458328306674957}],"average":{"sentiment":"neutral","sentiment_score":0.12227507162248431}}}}