{"metadata":{"transaction_key":"deprecated","request_id":"019f10be-da61-7e61-b854-d4fb241fe6b9","sha256":"40b33f84bddbbcfdb85a659a12f5ac6bdc23104d42203573c5c31ca843fecb03","created":"2026-06-29T00:19:32.585Z","duration":373.89594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":979,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1102,"output_tokens":1105},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1102,"output_tokens":164}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you? Mhmm. Yes. I'm good. Thanks for asking. How are you? Mhmm. Mhmm. Yes. Sure. May I have your full address, please? Seventy two. Sorry? 72. And let me just repeat. 66 Slash 4, Holison. Holison. Mhmm. Okay. H a n. Denman Prospect. A C T 261111. Is it the limited edition unit? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, it's available under Super Network. But, yeah, upon checking as well, there is a new dwelling fee charges. So just to explain, it's, like, a new development charge, like a new connection fee. It is a onetime fee applied to certain new property developments. It helps it's $300. It helps cover yeah. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlords that they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. And Supa Network is the one who will contact you directly from regarding this one. We're not yeah. Yes. So I suggest you coordinate this to your landlord so that they can settle the payment. We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting disconnected to the ATM. Mhmm. Actually, it really depends on the plan that you will want to Mhmm. Yeah. Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance. Yeah. Yeah. Yeah. So, yeah, we can help you connect with it. But as long as it's compatible, we won't have any problem with that. Yeah. Or you can or you can call us back. Yeah. Actually, it's up to you. I can call you or you can call me when when you are available. Okay. Okay. I'll give you a callback after two to three minutes. Okay? Mhmm. You're welcome. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":1.12,"end":1.5999999,"confidence":0.9885254,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.17424163222312927},{"word":"good","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.46713677048683167},{"word":"morning","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4317606687545776},{"word":"this","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3112064599990845},{"word":"is","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.325490802526474},{"word":"maureen","start":2.72,"end":3.22,"confidence":0.8027344,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.3963918387889862},{"word":"from","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3523213267326355},{"word":"airtel","start":3.6799998,"end":4.08,"confidence":0.9116211,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.27346140146255493},{"word":"tech","start":4.08,"end":4.3199997,"confidence":0.94970703,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.3706338107585907},{"word":"support","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.3223009705543518},{"word":"how","start":5.6,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.22643493115901947},{"word":"can","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.21770544350147247},{"word":"i","start":6.0,"end":6.08,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2684103548526764},{"word":"assist","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2120157331228256},{"word":"you","start":6.3999996,"end":6.7999997,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1946588158607483},{"word":"mhmm","start":6.7999997,"end":7.2999997,"confidence":0.9692383,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.09440045058727264},{"word":"yes","start":8.88,"end":9.2,"confidence":0.9855957,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.34092485904693604},{"word":"i'm","start":9.2,"end":9.36,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5260366201400757},{"word":"good","start":9.36,"end":9.5199995,"confidence":0.87158203,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6104416847229004},{"word":"thanks","start":9.5199995,"end":9.76,"confidence":0.98095703,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6834673881530762},{"word":"for","start":9.76,"end":9.92,"confidence":0.98291016,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6998134851455688},{"word":"asking","start":9.92,"end":10.32,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6704959273338318},{"word":"how","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.36282703280448914},{"word":"are","start":10.559999,"end":10.639999,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.33666110038757324},{"word":"you","start":10.639999,"end":11.139999,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.41779065132141113},{"word":"mhmm","start":14.965,"end":15.465,"confidence":0.9281006,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004514560103416443},{"word":"mhmm","start":29.675,"end":29.925,"confidence":0.9333496,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.009544624015688896},{"word":"yes","start":29.925,"end":30.404999,"confidence":0.7175293,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01532363798469305},{"word":"sure","start":30.404999,"end":30.78,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.02934643253684044},{"word":"may","start":31.42,"end":31.66,"confidence":0.97802734,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.01604625955224037},{"word":"i","start":31.66,"end":31.74,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015169912949204443},{"word":"have","start":31.74,"end":31.980001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022952362895011905},{"word":"your","start":31.980001,"end":32.22,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017666200175881386},{"word":"full","start":32.22,"end":32.54,"confidence":0.9892578,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.05123060569167137},{"word":"address","start":32.54,"end":32.940002,"confidence":0.99902344,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.017561879009008408},{"word":"please","start":32.940002,"end":33.440002,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.014913664199411867},{"word":"seventy","start":35.260002,"end":35.760002,"confidence":0.3546753,"punctuated_word":"Seventy","sentiment":"neutral","sentiment_score":0.000783694616984576},{"word":"two","start":35.82,"end":36.32,"confidence":0.77905273,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.004628017079085112},{"word":"sorry","start":40.38,"end":40.78,"confidence":0.88549805,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.015375122427940369},{"word":"72","start":40.78,"end":41.68,"confidence":0.87109375,"punctuated_word":"72.","sentiment":"neutral","sentiment_score":-0.0070898281410336494},{"word":"and","start":61.429996,"end":61.75,"confidence":0.84472656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009042849764227869},{"word":"let","start":61.75,"end":61.989998,"confidence":0.8076172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.016264216974377632},{"word":"me","start":61.989998,"end":62.23,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.007512630894780159},{"word":"just","start":62.23,"end":62.55,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00972536951303482},{"word":"repeat","start":62.55,"end":63.05,"confidence":0.8898926,"punctuated_word":"repeat.","sentiment":"neutral","sentiment_score":-0.000361965037882328},{"word":"66","start":63.429996,"end":64.33,"confidence":0.9772949,"punctuated_word":"66","sentiment":"neutral","sentiment_score":-0.00046484265476465225},{"word":"slash","start":64.71,"end":65.189995,"confidence":0.9951172,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":-0.0000926414504647255},{"word":"4","start":65.189995,"end":65.689995,"confidence":0.6257324,"punctuated_word":"4,","sentiment":"neutral","sentiment_score":0.00015085749328136444},{"word":"holison","start":66.549995,"end":67.049995,"confidence":0.4104004,"punctuated_word":"Holison.","sentiment":"neutral","sentiment_score":0.0027129349764436483},{"word":"holison","start":70.47,"end":70.97,"confidence":0.62890625,"punctuated_word":"Holison.","sentiment":"neutral","sentiment_score":0.003521387930959463},{"word":"mhmm","start":74.055,"end":74.555,"confidence":0.89538574,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.00564030185341835},{"word":"okay","start":75.814995,"end":76.314995,"confidence":0.6114502,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00322528975084424},{"word":"h","start":77.735,"end":77.975,"confidence":0.90234375,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.005141652189195156},{"word":"a","start":77.975,"end":78.295,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0030021569691598415},{"word":"n","start":78.295,"end":78.795,"confidence":0.89990234,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.0000936227588681504},{"word":"denman","start":81.735,"end":82.235,"confidence":0.7973633,"punctuated_word":"Denman","sentiment":"neutral","sentiment_score":0.006070292554795742},{"word":"prospect","start":82.295,"end":82.795,"confidence":0.5819092,"punctuated_word":"Prospect.","sentiment":"neutral","sentiment_score":0.004992621019482613},{"word":"a","start":85.494995,"end":85.655,"confidence":0.7285156,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.018724817782640457},{"word":"c","start":85.655,"end":85.895,"confidence":0.9819336,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.016657132655382156},{"word":"t","start":85.895,"end":86.215,"confidence":0.9980469,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.016253065317869186},{"word":"261111","start":86.215,"end":88.71,"confidence":0.9632813,"punctuated_word":"261111.","sentiment":"neutral","sentiment_score":0.02071641944348812},{"word":"is","start":91.89,"end":92.13,"confidence":0.64501953,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0065859463065862656},{"word":"it","start":92.13,"end":92.369995,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.019908398389816284},{"word":"the","start":92.369995,"end":92.61,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0012654326856136322},{"word":"limited","start":92.61,"end":93.11,"confidence":0.9873047,"punctuated_word":"limited","sentiment":"neutral","sentiment_score":0.01577884703874588},{"word":"edition","start":93.17,"end":93.65,"confidence":0.9838867,"punctuated_word":"edition","sentiment":"neutral","sentiment_score":0.0008007101714611053},{"word":"unit","start":93.65,"end":94.15,"confidence":0.9995117,"punctuated_word":"unit?","sentiment":"neutral","sentiment_score":0.011113405227661133},{"word":"okay","start":97.57,"end":98.07,"confidence":0.9567871,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06631860136985779},{"word":"is","start":98.61,"end":98.77,"confidence":0.97998047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.023597512394189835},{"word":"it","start":98.77,"end":98.93,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04936135560274124},{"word":"okay","start":98.93,"end":99.17,"confidence":0.9980469,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.031128421425819397},{"word":"if","start":99.17,"end":99.25,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04096165299415589},{"word":"i","start":99.25,"end":99.409996,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007790911942720413},{"word":"put","start":99.409996,"end":99.57,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.004901960492134094},{"word":"you","start":99.57,"end":99.649994,"confidence":0.95947266,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02488352730870247},{"word":"on","start":99.649994,"end":99.81,"confidence":0.92333984,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.010116621851921082},{"word":"hold","start":99.81,"end":100.049995,"confidence":0.8730469,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.01428925059735775},{"word":"let","start":100.049995,"end":100.21,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0021885260939598083},{"word":"me","start":100.21,"end":100.29,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011258639395236967},{"word":"just","start":100.29,"end":100.53,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0033768676221370697},{"word":"check","start":100.53,"end":100.77,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0016796030104160309},{"word":"the","start":100.77,"end":100.93,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012773089110851288},{"word":"address","start":100.93,"end":101.415,"confidence":0.9995117,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.009423142299056051},{"word":"okay","start":103.495,"end":103.895004,"confidence":0.87524414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020896725356578827},{"word":"hang","start":103.895004,"end":104.215004,"confidence":0.97998047,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.006273306906223297},{"word":"on","start":104.215004,"end":104.715004,"confidence":0.9848633,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.01137876883149147},{"word":"hello","start":142.29001,"end":142.79001,"confidence":0.9777832,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.014009468257427216},{"word":"yes","start":144.77,"end":145.17,"confidence":0.9824219,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10581551492214204},{"word":"thank","start":145.17,"end":145.33,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28269630670547485},{"word":"you","start":145.33,"end":145.49,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25230059027671814},{"word":"for","start":145.49,"end":145.73,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.31123989820480347},{"word":"waiting","start":145.73,"end":146.23,"confidence":0.9995117,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.26311826705932617},{"word":"so","start":146.37,"end":146.77,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06641688942909241},{"word":"after","start":146.77,"end":147.09,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.014931678771972656},{"word":"checking","start":147.09,"end":147.49,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.08387380838394165},{"word":"the","start":147.49,"end":147.65,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06829265505075455},{"word":"address","start":147.65,"end":148.13,"confidence":0.99365234,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.07555944472551346},{"word":"it's","start":148.13,"end":148.53,"confidence":0.7602539,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10466055572032928},{"word":"available","start":148.53,"end":149.01,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.13862916827201843},{"word":"under","start":149.01,"end":149.41,"confidence":0.98535156,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.1824750155210495},{"word":"super","start":149.41,"end":149.73,"confidence":0.48706055,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.13042542338371277},{"word":"network","start":149.73,"end":150.23,"confidence":0.86816406,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.13308441638946533},{"word":"but","start":151.01,"end":151.51,"confidence":0.9523926,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.15744581818580627},{"word":"yeah","start":151.73,"end":152.13,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.15668043494224548},{"word":"upon","start":152.13,"end":152.63,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.1966984122991562},{"word":"checking","start":152.69,"end":153.17,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.16310986876487732},{"word":"as","start":153.17,"end":153.33,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.21391716599464417},{"word":"well","start":153.33,"end":153.57,"confidence":0.9921875,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.219930499792099},{"word":"there","start":153.57,"end":153.81,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2771463096141815},{"word":"is","start":153.81,"end":154.05,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.32058045268058777},{"word":"a","start":154.05,"end":154.55,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2719098925590515},{"word":"new","start":154.85,"end":155.17,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.24179935455322263},{"word":"dwelling","start":155.17,"end":155.57,"confidence":0.96240234,"punctuated_word":"dwelling","sentiment":"neutral","sentiment_score":-0.2000546157360077},{"word":"fee","start":155.57,"end":155.81,"confidence":0.9902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.26463112235069275},{"word":"charges","start":155.81,"end":156.31,"confidence":0.9946289,"punctuated_word":"charges.","sentiment":"neutral","sentiment_score":-0.07832770049571991},{"word":"so","start":157.015,"end":157.515,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012152273207902908},{"word":"just","start":158.695,"end":159.015,"confidence":0.79541016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006105976179242134},{"word":"to","start":159.015,"end":159.175,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009144145995378494},{"word":"explain","start":159.175,"end":159.655,"confidence":0.99194336,"punctuated_word":"explain,","sentiment":"neutral","sentiment_score":-0.002058780752122402},{"word":"it's","start":159.655,"end":159.895,"confidence":0.8375651,"punctuated_word":"it's,","sentiment":"neutral","sentiment_score":-0.0093277208507061},{"word":"like","start":159.895,"end":160.13501,"confidence":0.9904785,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0010497523471713066},{"word":"a","start":160.13501,"end":160.375,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.009941574186086656},{"word":"new","start":160.375,"end":160.615,"confidence":0.9970703,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.025838755071163177},{"word":"development","start":160.615,"end":161.115,"confidence":1.0,"punctuated_word":"development","sentiment":"neutral","sentiment_score":-0.06216786801815033},{"word":"charge","start":161.255,"end":161.755,"confidence":0.8479004,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.013353584334254265},{"word":"like","start":162.375,"end":162.615,"confidence":0.9604492,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.009145364165306091},{"word":"a","start":162.615,"end":162.695,"confidence":0.54296875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006744652986526489},{"word":"new","start":162.695,"end":163.015,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.005458805710077286},{"word":"connection","start":163.015,"end":163.41501,"confidence":0.9892578,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.01828431710600853},{"word":"fee","start":163.41501,"end":163.735,"confidence":0.982666,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.007043266668915749},{"word":"it","start":163.735,"end":163.895,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.008901940658688545},{"word":"is","start":163.895,"end":164.05501,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007244503125548363},{"word":"a","start":164.05501,"end":164.21501,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005771184340119362},{"word":"onetime","start":164.21501,"end":164.695,"confidence":0.765625,"punctuated_word":"onetime","sentiment":"neutral","sentiment_score":0.0005857618525624275},{"word":"fee","start":164.695,"end":165.015,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.0052894484251737595},{"word":"applied","start":165.015,"end":165.335,"confidence":0.97998047,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":0.008203890174627304},{"word":"to","start":165.335,"end":165.57501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0060552917420864105},{"word":"certain","start":165.57501,"end":165.975,"confidence":0.9819336,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":-0.001433428376913071},{"word":"new","start":165.975,"end":166.13501,"confidence":0.86621094,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.011097762733697891},{"word":"property","start":166.13501,"end":166.63501,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.0020854026079177856},{"word":"developments","start":166.695,"end":167.195,"confidence":0.96069336,"punctuated_word":"developments.","sentiment":"neutral","sentiment_score":0.008831449784338474},{"word":"it","start":168.21501,"end":168.455,"confidence":0.99316406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.022951869294047356},{"word":"helps","start":168.455,"end":168.695,"confidence":0.9902344,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.04534803330898285},{"word":"it's","start":170.535,"end":170.85501,"confidence":0.9921875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02112801931798458},{"word":"$300","start":170.85501,"end":172.155,"confidence":0.99853516,"punctuated_word":"$300.","sentiment":"neutral","sentiment_score":0.04773089289665222},{"word":"it","start":172.75,"end":172.98999,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04044173285365105},{"word":"helps","start":172.98999,"end":173.31,"confidence":1.0,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.18410278856754303},{"word":"cover","start":173.31,"end":173.81,"confidence":0.9951172,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.2594883441925049},{"word":"yeah","start":174.67,"end":175.17,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.3021872043609619},{"word":"it","start":175.39,"end":175.62999,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.29209303855895996},{"word":"helps","start":175.62999,"end":175.95,"confidence":1.0,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.31676921248435974},{"word":"cover","start":175.95,"end":176.26999,"confidence":1.0,"punctuated_word":"cover","sentiment":"positive","sentiment_score":0.4046804308891296},{"word":"the","start":176.26999,"end":176.43,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.38985419273376465},{"word":"cost","start":176.43,"end":176.67,"confidence":0.9370117,"punctuated_word":"cost","sentiment":"positive","sentiment_score":0.3420685827732086},{"word":"of","start":176.67,"end":176.83,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.3917504847049713},{"word":"connecting","start":176.83,"end":177.31,"confidence":1.0,"punctuated_word":"connecting","sentiment":"positive","sentiment_score":0.3933189809322357},{"word":"new","start":177.31,"end":177.47,"confidence":0.9560547,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.34932807087898254},{"word":"premises","start":177.47,"end":177.97,"confidence":0.99902344,"punctuated_word":"premises","sentiment":"positive","sentiment_score":0.35501089692115784},{"word":"to","start":178.03,"end":178.19,"confidence":0.97802734,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4053422808647156},{"word":"the","start":178.19,"end":178.34999,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.34033703804016113},{"word":"internet","start":178.34999,"end":178.83,"confidence":0.98828125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.3306340277194977},{"word":"connection","start":178.83,"end":179.33,"confidence":0.9926758,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.30337288975715637},{"word":"so","start":179.87,"end":180.26999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.025012336671352383},{"word":"if","start":180.26999,"end":180.51,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.001326587051153183},{"word":"you","start":180.51,"end":180.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01446637511253357},{"word":"are","start":180.75,"end":180.98999,"confidence":0.94140625,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03895021229982376},{"word":"renting","start":180.98999,"end":181.48999,"confidence":1.0,"punctuated_word":"renting,","sentiment":"neutral","sentiment_score":-0.06210137531161308},{"word":"please","start":182.11,"end":182.34999,"confidence":0.8671875,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.13994136452674866},{"word":"inform","start":182.34999,"end":182.75,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.08222728222608566},{"word":"your","start":182.75,"end":182.91,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10629870742559432},{"word":"landlords","start":182.91,"end":183.39,"confidence":0.63671875,"punctuated_word":"landlords","sentiment":"neutral","sentiment_score":-0.10797709971666336},{"word":"that","start":183.39,"end":183.47,"confidence":0.9633789,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09030847996473312},{"word":"they're","start":183.47,"end":183.70999,"confidence":0.94921875,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.10791866481304167},{"word":"aware","start":183.70999,"end":184.03,"confidence":1.0,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.12641796469688416},{"word":"of","start":184.03,"end":184.19,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09590380638837814},{"word":"this","start":184.19,"end":184.43,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07335277646780014},{"word":"charge","start":184.43,"end":184.93,"confidence":0.95458984,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.06605975329875946},{"word":"but","start":185.175,"end":185.415,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05345386639237404},{"word":"if","start":185.415,"end":185.575,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07592539489269257},{"word":"you","start":185.575,"end":185.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09253179281949996},{"word":"are","start":185.655,"end":185.895,"confidence":0.80566406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.095289945602417},{"word":"the","start":185.895,"end":186.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11150719970464706},{"word":"property","start":186.455,"end":186.935,"confidence":0.83447266,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.09883744269609453},{"word":"owner","start":186.935,"end":187.33499,"confidence":0.9995117,"punctuated_word":"owner,","sentiment":"neutral","sentiment_score":-0.11490614712238312},{"word":"then","start":187.33499,"end":187.575,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0641855001449585},{"word":"you","start":187.575,"end":187.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.051447100937366486},{"word":"will","start":187.735,"end":187.97499,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.060784704983234406},{"word":"be","start":187.97499,"end":188.055,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07307237386703491},{"word":"the","start":188.055,"end":188.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10187423974275588},{"word":"one","start":188.215,"end":188.455,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11828946322202682},{"word":"responsible","start":188.455,"end":188.955,"confidence":1.0,"punctuated_word":"responsible","sentiment":"neutral","sentiment_score":-0.08389624953269958},{"word":"for","start":189.095,"end":189.33499,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0654401183128357},{"word":"paying","start":189.33499,"end":189.575,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.03832477331161499},{"word":"it","start":189.575,"end":190.075,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.02918429672718048},{"word":"you'll","start":190.855,"end":191.095,"confidence":0.87524414,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.18149125576019287},{"word":"still","start":191.095,"end":191.33499,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.20421761274337769},{"word":"be","start":191.33499,"end":191.415,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2722451090812683},{"word":"able","start":191.415,"end":191.735,"confidence":1.0,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.3696067333221435},{"word":"to","start":191.735,"end":191.895,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3580915331840515},{"word":"connect","start":191.895,"end":192.395,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.28725335001945496},{"word":"to","start":192.69499,"end":192.935,"confidence":0.98535156,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4495795965194702},{"word":"the","start":192.935,"end":193.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3247899115085602},{"word":"internet","start":193.095,"end":193.575,"confidence":0.9863281,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.3051660656929016},{"word":"even","start":193.575,"end":193.895,"confidence":0.9838867,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.13883771002292633},{"word":"if","start":193.895,"end":194.395,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.14699772000312805},{"word":"the","start":194.935,"end":195.175,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06704320013523102},{"word":"connection","start":195.175,"end":195.675,"confidence":0.86035156,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.010029450058937073},{"word":"fee","start":195.815,"end":196.315,"confidence":0.9863281,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.03169405460357666},{"word":"hasn't","start":196.455,"end":196.935,"confidence":0.9941406,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":0.032819636166095734},{"word":"been","start":196.935,"end":197.33499,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.01748664677143097},{"word":"paid","start":197.33499,"end":197.655,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.02702617645263672},{"word":"yet","start":197.655,"end":197.97499,"confidence":0.9255371,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.002469237893819809},{"word":"but","start":197.97499,"end":198.295,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0284767746925354},{"word":"please","start":198.295,"end":198.61499,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1421511471271515},{"word":"know","start":198.61499,"end":198.775,"confidence":0.5,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1515689492225647},{"word":"that","start":198.775,"end":199.015,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14330172538757324},{"word":"your","start":199.015,"end":199.415,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14809666574001312},{"word":"account","start":199.415,"end":199.815,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.2421340644359589},{"word":"may","start":199.815,"end":199.97499,"confidence":0.9970703,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.22883901000022888},{"word":"be","start":199.97499,"end":200.135,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2795582711696625},{"word":"suspended","start":200.135,"end":200.635,"confidence":1.0,"punctuated_word":"suspended","sentiment":"neutral","sentiment_score":-0.19982458651065824},{"word":"if","start":201.15001,"end":201.31,"confidence":0.9980469,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3709290623664856},{"word":"the","start":201.31,"end":201.39,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26177650690078735},{"word":"payment","start":201.39,"end":201.87001,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.21881577372550964},{"word":"isn't","start":201.87001,"end":202.11,"confidence":0.8991699,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.17545223236083984},{"word":"made","start":202.11,"end":202.35,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.2004152238368988},{"word":"by","start":202.35,"end":202.51001,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.20332597196102145},{"word":"the","start":202.51001,"end":202.59,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11913743615150452},{"word":"due","start":202.59,"end":202.83,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.04210841655731201},{"word":"date","start":202.83,"end":203.33,"confidence":0.9904785,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.07282082736492157},{"word":"and","start":203.55,"end":204.05,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02470439299941063},{"word":"supa","start":204.59,"end":204.91,"confidence":0.7607422,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.07062708586454391},{"word":"network","start":204.91,"end":205.41,"confidence":0.86035156,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.09227362275123596},{"word":"is","start":205.47,"end":205.71,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.055203333497047424},{"word":"the","start":205.71,"end":205.87001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.041083477437496185},{"word":"one","start":205.87001,"end":206.03,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.07557980716228485},{"word":"who","start":206.03,"end":206.27,"confidence":0.9951172,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.09520497918128969},{"word":"will","start":206.27,"end":206.43001,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09163887798786163},{"word":"contact","start":206.43001,"end":206.75,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.07212323695421219},{"word":"you","start":206.75,"end":206.99,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.091820627450943},{"word":"directly","start":206.99,"end":207.47,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.08905292302370071},{"word":"from","start":207.47,"end":207.71,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08763183653354645},{"word":"regarding","start":207.87001,"end":208.27,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.08146687597036362},{"word":"this","start":208.27,"end":208.51001,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05104780197143555},{"word":"one","start":208.51001,"end":209.01001,"confidence":0.98583984,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.05201202630996704},{"word":"we're","start":209.87001,"end":210.27,"confidence":0.8688965,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.096552312374115},{"word":"not","start":210.27,"end":210.51001,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10910547524690628},{"word":"yeah","start":210.75,"end":211.25,"confidence":0.9667969,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1623172014951706},{"word":"yes","start":221.345,"end":221.665,"confidence":0.7281494,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025035928934812542},{"word":"so","start":221.665,"end":221.905,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015251114964485168},{"word":"i","start":221.905,"end":222.065,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028631292283535004},{"word":"suggest","start":222.065,"end":222.545,"confidence":1.0,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":0.02005296945571899},{"word":"you","start":222.545,"end":223.045,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034578487277030945},{"word":"coordinate","start":224.145,"end":224.645,"confidence":0.9111328,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.1017749235033989},{"word":"this","start":224.785,"end":225.025,"confidence":0.9951172,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11457423865795135},{"word":"to","start":225.025,"end":225.185,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16895511746406555},{"word":"your","start":225.185,"end":225.425,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12582096457481384},{"word":"landlord","start":225.425,"end":225.925,"confidence":0.9394531,"punctuated_word":"landlord","sentiment":"neutral","sentiment_score":0.08468560874462128},{"word":"so","start":227.585,"end":227.825,"confidence":0.93115234,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.096194826066494},{"word":"that","start":227.825,"end":228.325,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13590168952941897},{"word":"they","start":228.705,"end":228.865,"confidence":0.9790039,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.07780704647302628},{"word":"can","start":228.865,"end":229.365,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12184371054172516},{"word":"settle","start":229.505,"end":230.005,"confidence":0.99902344,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.013430997729301453},{"word":"the","start":230.065,"end":230.305,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04126541316509247},{"word":"payment","start":230.305,"end":230.805,"confidence":0.87841797,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.0518520250916481},{"word":"we","start":231.43001,"end":231.59001,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1299288272857666},{"word":"can","start":231.59001,"end":231.75,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16475003957748413},{"word":"still","start":231.75,"end":232.07,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1984577775001526},{"word":"activate","start":232.07,"end":232.55,"confidence":1.0,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.18875053524971008},{"word":"the","start":232.55,"end":232.79001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16277441382408142},{"word":"service","start":232.79001,"end":233.27,"confidence":0.9797363,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.1559162139892578},{"word":"but","start":233.27,"end":233.77,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.10859324038028716},{"word":"you","start":235.27,"end":235.51001,"confidence":0.7392578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023452922701835632},{"word":"also","start":235.51001,"end":235.83,"confidence":0.66015625,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.012017257511615751},{"word":"need","start":235.83,"end":236.15001,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04214019328355789},{"word":"to","start":236.15001,"end":236.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011570438742637634},{"word":"settle","start":236.31,"end":236.79001,"confidence":1.0,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.0018585026264190672},{"word":"this","start":236.79001,"end":237.03,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01382465660572052},{"word":"one","start":237.03,"end":237.43001,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.006065145134925842},{"word":"for","start":237.43001,"end":237.67,"confidence":0.97998047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0009500160813331604},{"word":"you","start":237.67,"end":237.75,"confidence":0.8574219,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015259787440299988},{"word":"to","start":237.75,"end":237.91,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.031177811324596405},{"word":"prevent","start":237.91,"end":238.39,"confidence":1.0,"punctuated_word":"prevent","sentiment":"neutral","sentiment_score":-0.021077528595924377},{"word":"being","start":238.39,"end":238.79001,"confidence":0.99902344,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.09300117194652556},{"word":"suspended","start":238.79001,"end":239.29001,"confidence":1.0,"punctuated_word":"suspended","sentiment":"neutral","sentiment_score":-0.09154140204191208},{"word":"or","start":240.15001,"end":240.55,"confidence":0.97314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0692908987402916},{"word":"disconnecting","start":240.55,"end":241.05,"confidence":0.9980469,"punctuated_word":"disconnecting","sentiment":"neutral","sentiment_score":-0.06731162965297699},{"word":"disconnected","start":241.91,"end":242.41,"confidence":0.9980469,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.02763865143060684},{"word":"to","start":242.55,"end":242.63,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0013589933514595032},{"word":"the","start":242.63,"end":242.87001,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0006820596754550934},{"word":"atm","start":242.87001,"end":243.37001,"confidence":0.8417969,"punctuated_word":"ATM.","sentiment":"neutral","sentiment_score":0.007473228499293327},{"word":"mhmm","start":243.43001,"end":243.93001,"confidence":0.92944336,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018049728125333783},{"word":"actually","start":262.38,"end":262.78,"confidence":0.93481445,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.04927152767777443},{"word":"it","start":262.78,"end":262.86002,"confidence":0.8198242,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03800050914287567},{"word":"really","start":262.86002,"end":263.18,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.07138555496931076},{"word":"depends","start":263.18,"end":263.58002,"confidence":0.9980469,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.004122897982597351},{"word":"on","start":263.58002,"end":263.82,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.004311613738536835},{"word":"the","start":263.82,"end":264.32,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0269843265414238},{"word":"plan","start":264.46,"end":264.78,"confidence":0.98095703,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.030021242797374725},{"word":"that","start":264.78,"end":264.94,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019164323806762695},{"word":"you","start":264.94,"end":265.1,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02821323275566101},{"word":"will","start":265.1,"end":265.42,"confidence":0.81396484,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.040053591132164},{"word":"want","start":265.42,"end":265.66,"confidence":0.98828125,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.006850846111774445},{"word":"to","start":265.66,"end":265.82,"confidence":0.78759766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03337310254573822},{"word":"mhmm","start":267.18,"end":267.68,"confidence":0.81951904,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0211406908929348},{"word":"yeah","start":290.89,"end":291.39,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05244981497526169},{"word":"regarding","start":292.89,"end":293.37,"confidence":0.90625,"punctuated_word":"Regarding","sentiment":"neutral","sentiment_score":0.04385116696357727},{"word":"your","start":293.37,"end":293.61002,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0470280684530735},{"word":"router","start":293.61002,"end":294.09,"confidence":0.99658203,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.05649644881486893},{"word":"we","start":294.09,"end":294.25,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10359722375869752},{"word":"can","start":294.25,"end":294.41,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10156513005495071},{"word":"try","start":294.41,"end":294.65,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.11287818104028702},{"word":"to","start":294.65,"end":294.81,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11494676768779756},{"word":"connect","start":294.81,"end":295.21002,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.09452187269926073},{"word":"the","start":295.21002,"end":295.45,"confidence":0.56933594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0989810973405838},{"word":"router","start":295.45,"end":295.95,"confidence":0.75439453,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.08429036289453506},{"word":"as","start":296.17,"end":296.33002,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.11699536442756651},{"word":"long","start":296.33002,"end":296.57,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1277332454919815},{"word":"as","start":296.57,"end":296.73,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11128364503383636},{"word":"the","start":296.73,"end":296.89,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14439216256141665},{"word":"router","start":296.89,"end":297.21002,"confidence":0.9941406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.09781729429960252},{"word":"is","start":297.21002,"end":297.37,"confidence":0.79052734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10527579486370088},{"word":"compatible","start":297.37,"end":297.87,"confidence":0.99902344,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.13243632018566132},{"word":"with","start":297.93,"end":298.17,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1524675190448761},{"word":"optic's","start":298.17,"end":298.57,"confidence":0.43579102,"punctuated_word":"Optic's","sentiment":"neutral","sentiment_score":0.11006546020507812},{"word":"fiber","start":298.57,"end":298.97,"confidence":0.6484375,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.06161285191774368},{"word":"reconnection","start":298.97,"end":299.47,"confidence":0.96272784,"punctuated_word":"reconnection,","sentiment":"neutral","sentiment_score":0.12046059221029282},{"word":"we'll","start":300.33002,"end":300.81,"confidence":0.9797363,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.15192358195781708},{"word":"be","start":300.81,"end":301.13,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.16328464448451996},{"word":"sending","start":301.13,"end":301.45,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.12789985537528992},{"word":"you","start":301.45,"end":301.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1453063189983368},{"word":"an","start":301.69,"end":301.85,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.13075530529022217},{"word":"email","start":301.85,"end":302.17,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.08962206542491913},{"word":"instruction","start":302.17,"end":302.67,"confidence":0.7717285,"punctuated_word":"instruction,","sentiment":"neutral","sentiment_score":0.13595101237297058},{"word":"and","start":302.73,"end":303.05002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.145270437002182},{"word":"we'll","start":303.05002,"end":303.55002,"confidence":0.9946289,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1754908263683319},{"word":"assist","start":304.465,"end":304.785,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.14044301211833954},{"word":"you","start":304.785,"end":305.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17491039633750916},{"word":"over","start":305.025,"end":305.265,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.21912412345409393},{"word":"the","start":305.265,"end":305.425,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16301624476909635},{"word":"phone","start":305.425,"end":305.745,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.10523843765258788},{"word":"as","start":305.745,"end":305.905,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14815407991409302},{"word":"well","start":305.905,"end":306.145,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.14904357492923737},{"word":"if","start":306.145,"end":306.385,"confidence":0.9741211,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15194904804229736},{"word":"you","start":306.385,"end":306.885,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10446268320083618},{"word":"need","start":307.265,"end":307.585,"confidence":0.86035156,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.06466032564640045},{"word":"assistance","start":307.585,"end":308.085,"confidence":0.9941406,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.05374293029308319},{"word":"yeah","start":308.945,"end":309.445,"confidence":0.8791504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15741027891635895},{"word":"yeah","start":314.945,"end":315.185,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04688263684511185},{"word":"yeah","start":315.185,"end":315.685,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08025698363780975},{"word":"so","start":316.465,"end":316.70502,"confidence":0.83496094,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.11051889508962633},{"word":"yeah","start":316.70502,"end":316.945,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.17052751779556274},{"word":"we","start":316.945,"end":317.105,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2314345985651016},{"word":"can","start":317.105,"end":317.605,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26865702867507935},{"word":"help","start":318.70502,"end":318.945,"confidence":0.8095703,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.20811912417411804},{"word":"you","start":318.945,"end":319.185,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25838756561279297},{"word":"connect","start":319.185,"end":319.505,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.2533699870109558},{"word":"with","start":319.505,"end":319.745,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.28522077202796936},{"word":"it","start":319.745,"end":320.01,"confidence":0.92211914,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.2310844361782074},{"word":"but","start":320.65002,"end":321.15002,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.14574791491031647},{"word":"as","start":322.17,"end":322.33002,"confidence":0.8745117,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1161685511469841},{"word":"long","start":322.33002,"end":322.57,"confidence":0.8520508,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.15936198830604553},{"word":"as","start":322.57,"end":322.65002,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1513974964618683},{"word":"it's","start":322.65002,"end":322.97,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.1445268988609314},{"word":"compatible","start":322.97,"end":323.47,"confidence":0.9921875,"punctuated_word":"compatible,","sentiment":"neutral","sentiment_score":0.11936501413583755},{"word":"we","start":324.33002,"end":324.49002,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3630914390087128},{"word":"won't","start":324.49002,"end":324.73,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.30423223972320557},{"word":"have","start":324.73,"end":324.89,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.23210884630680084},{"word":"any","start":324.89,"end":325.29,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.2824074923992157},{"word":"problem","start":325.29,"end":325.61002,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.29131388664245605},{"word":"with","start":325.61002,"end":325.85,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2724345922470093},{"word":"that","start":325.85,"end":326.35,"confidence":0.86865234,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.20962610840797424},{"word":"yeah","start":335.675,"end":336.175,"confidence":0.873291,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022426411509513855},{"word":"or","start":336.235,"end":336.555,"confidence":0.99316406,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.017626604065299034},{"word":"you","start":336.555,"end":336.715,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015865236520767212},{"word":"can","start":336.715,"end":337.115,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03286704421043396},{"word":"or","start":337.115,"end":337.35498,"confidence":0.93408203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.026437198743224144},{"word":"you","start":337.35498,"end":337.51498,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048343461006879807},{"word":"can","start":337.51498,"end":337.755,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03853102773427963},{"word":"call","start":337.755,"end":338.07498,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.014511387795209885},{"word":"us","start":338.07498,"end":338.315,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.025942157953977585},{"word":"back","start":338.315,"end":338.815,"confidence":0.99658203,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.022406043484807014},{"word":"yeah","start":347.65997,"end":347.97998,"confidence":0.95214844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0530601441860199},{"word":"actually","start":347.97998,"end":348.47998,"confidence":0.9921875,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.06584389507770538},{"word":"it's","start":348.62,"end":349.12,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06161893904209137},{"word":"up","start":349.18,"end":349.34,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0993126928806305},{"word":"to","start":349.34,"end":349.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11622856557369232},{"word":"you","start":349.5,"end":349.65997,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09073050320148468},{"word":"i","start":349.65997,"end":349.81998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0668969452381134},{"word":"can","start":349.81998,"end":350.06,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06069311499595642},{"word":"call","start":350.06,"end":350.22,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.03759530931711197},{"word":"you","start":350.22,"end":350.37997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05872735008597374},{"word":"or","start":350.37997,"end":350.62,"confidence":0.66259766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04357301443815231},{"word":"you","start":350.62,"end":350.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04402470216155052},{"word":"can","start":350.78,"end":351.02,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.040847308933734894},{"word":"call","start":351.02,"end":351.25998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.024464208632707596},{"word":"me","start":351.25998,"end":351.75998,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05364598333835602},{"word":"when","start":352.06,"end":352.56,"confidence":0.98535156,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0324532575905323},{"word":"when","start":352.62,"end":352.93997,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.025004379451274872},{"word":"you","start":352.93997,"end":353.09998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035633161664009094},{"word":"are","start":353.09998,"end":353.25998,"confidence":0.73876953,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.054256372153759},{"word":"available","start":353.25998,"end":353.75998,"confidence":0.99853516,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.03654219210147858},{"word":"okay","start":357.65997,"end":358.15997,"confidence":0.9580078,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06635929644107819},{"word":"okay","start":361.58,"end":362.08,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18959571421146393},{"word":"i'll","start":362.875,"end":362.95502,"confidence":0.88916016,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.31712785363197327},{"word":"give","start":362.95502,"end":363.11502,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.31822776794433594},{"word":"you","start":363.11502,"end":363.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.34118741750717163},{"word":"a","start":363.195,"end":363.355,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18197497725486755},{"word":"callback","start":363.355,"end":363.755,"confidence":0.97802734,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.14691372215747833},{"word":"after","start":363.755,"end":364.155,"confidence":0.99121094,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1154460683465004},{"word":"two","start":364.155,"end":364.315,"confidence":0.40771484,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.1489931344985962},{"word":"to","start":364.315,"end":364.39502,"confidence":0.9091797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1136612594127655},{"word":"three","start":364.39502,"end":364.635,"confidence":0.9604492,"punctuated_word":"three","sentiment":"positive","sentiment_score":0.3604843616485596},{"word":"minutes","start":364.635,"end":365.11502,"confidence":0.99902344,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.08147160708904266},{"word":"okay","start":365.11502,"end":365.61502,"confidence":0.9729004,"punctuated_word":"Okay?","sentiment":"positive","sentiment_score":0.3942568898200989},{"word":"mhmm","start":366.795,"end":367.295,"confidence":0.9785156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.2321825325489044},{"word":"you're","start":367.755,"end":367.995,"confidence":0.99902344,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5716418027877808},{"word":"welcome","start":367.995,"end":368.495,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6724367141723633},{"word":"bye","start":368.555,"end":369.055,"confidence":0.99902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09629769623279572}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Mhmm.\n\nMhmm. Yes. Sure. May I have your full address, please? Seventy two.\n\nSorry? 72. And let me just repeat. 66 Slash 4, Holison. Holison.\n\nMhmm. Okay. H a n. Denman Prospect. A C T 261111.\n\nIs it the limited edition unit? Okay. Is it okay if I put you on hold? Let me just check the address. Okay.\n\nHang on. Hello? Yes. Thank you for waiting. So after checking the address, it's available under Super Network.\n\nBut, yeah, upon checking as well, there is a new dwelling fee charges. So just to explain, it's, like, a new development charge, like a new connection fee. It is a onetime fee applied to certain new property developments. It helps it's $300. It helps cover yeah.\n\nIt helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlords that they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. And Supa Network is the one who will contact you directly from regarding this one.\n\nWe're not yeah. Yes. So I suggest you coordinate this to your landlord so that they can settle the payment. We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting disconnected to the ATM. Mhmm.\n\nActually, it really depends on the plan that you will want to Mhmm. Yeah. Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance. Yeah.\n\nYeah. Yeah. So, yeah, we can help you connect with it. But as long as it's compatible, we won't have any problem with that. Yeah.\n\nOr you can or you can call us back. Yeah. Actually, it's up to you. I can call you or you can call me when when you are available. Okay.\n\nOkay. I'll give you a callback after two to three minutes. Okay? Mhmm. You're welcome.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17424163222312927},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.44944871962070465},{"text":"This is Maureen from Airtel tech support.","start":2.24,"end":4.8199997,"sentiment":"positive","sentiment_score":0.33597237297466825},{"text":"How can I assist you?","start":5.6,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.22384505569934846},{"text":"Mhmm.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.09440045058727264}],"sentiment":"neutral","sentiment_score":0.28991071321070194,"num_words":16,"start":1.12,"end":7.2999997},{"sentences":[{"text":"Yes.","start":8.88,"end":9.2,"sentiment":"positive","sentiment_score":0.34092485904693604},{"text":"I'm good.","start":9.2,"end":9.5199995,"sentiment":"positive","sentiment_score":0.568239152431488},{"text":"Thanks for asking.","start":9.5199995,"end":10.32,"sentiment":"positive","sentiment_score":0.6845922668774923},{"text":"How are you?","start":10.32,"end":11.139999,"sentiment":"positive","sentiment_score":0.37242626150449115},{"text":"Mhmm.","start":14.965,"end":15.465,"sentiment":"neutral","sentiment_score":0.004514560103416443}],"sentiment":"positive","sentiment_score":0.4652973309159279,"num_words":10,"start":8.88,"end":15.465},{"sentences":[{"text":"Mhmm.","start":29.675,"end":29.925,"sentiment":"neutral","sentiment_score":-0.009544624015688896},{"text":"Yes.","start":29.925,"end":30.404999,"sentiment":"neutral","sentiment_score":0.01532363798469305},{"text":"Sure.","start":30.404999,"end":30.78,"sentiment":"neutral","sentiment_score":0.02934643253684044},{"text":"May I have your full address, please?","start":31.42,"end":33.440002,"sentiment":"neutral","sentiment_score":0.02222012635320425},{"text":"Seventy two.","start":35.260002,"end":36.32,"sentiment":"neutral","sentiment_score":0.002705855848034844}],"sentiment":"neutral","sentiment_score":0.01633983688952867,"num_words":12,"start":29.675,"end":36.32},{"sentences":[{"text":"Sorry?","start":40.38,"end":40.78,"sentiment":"neutral","sentiment_score":-0.015375122427940369},{"text":"72.","start":40.78,"end":41.68,"sentiment":"neutral","sentiment_score":-0.0070898281410336494},{"text":"And let me just repeat.","start":61.429996,"end":63.05,"sentiment":"neutral","sentiment_score":-0.008581406436860561},{"text":"66 Slash 4, Holison.","start":63.429996,"end":67.049995,"sentiment":"neutral","sentiment_score":0.0005765770911239088},{"text":"Holison.","start":70.47,"end":70.97,"sentiment":"neutral","sentiment_score":0.003521387930959463}],"sentiment":"neutral","sentiment_score":-0.004962023871485144,"num_words":12,"start":40.38,"end":70.97},{"sentences":[{"text":"Mhmm.","start":74.055,"end":74.555,"sentiment":"neutral","sentiment_score":-0.00564030185341835},{"text":"Okay.","start":75.814995,"end":76.314995,"sentiment":"neutral","sentiment_score":-0.00322528975084424},{"text":"H a n.","start":77.735,"end":78.795,"sentiment":"neutral","sentiment_score":-0.002745810639074383},{"text":"Denman Prospect.","start":81.735,"end":82.795,"sentiment":"neutral","sentiment_score":0.005531456787139177},{"text":"A C T 261111.","start":85.494995,"end":88.71,"sentiment":"neutral","sentiment_score":0.01808785879984498}],"sentiment":"neutral","sentiment_score":0.006028302295652049,"num_words":11,"start":74.055,"end":88.71},{"sentences":[{"text":"Is it the limited edition unit?","start":91.89,"end":94.15,"sentiment":"neutral","sentiment_score":0.00924212330331405},{"text":"Okay.","start":97.57,"end":98.07,"sentiment":"neutral","sentiment_score":0.06631860136985779},{"text":"Is it okay if I put you on hold?","start":98.61,"end":100.049995,"sentiment":"neutral","sentiment_score":0.02300346828997135},{"text":"Let me just check the address.","start":100.049995,"end":101.415,"sentiment":"neutral","sentiment_score":0.0025256148849924403},{"text":"Okay.","start":103.495,"end":103.895004,"sentiment":"neutral","sentiment_score":0.020896725356578827}],"sentiment":"neutral","sentiment_score":0.01586317262895729,"num_words":23,"start":91.89,"end":103.895004},{"sentences":[{"text":"Hang on.","start":103.895004,"end":104.715004,"sentiment":"neutral","sentiment_score":0.008826037868857384},{"text":"Hello?","start":142.29001,"end":142.79001,"sentiment":"neutral","sentiment_score":0.014009468257427216},{"text":"Yes.","start":144.77,"end":145.17,"sentiment":"neutral","sentiment_score":0.10581551492214204},{"text":"Thank you for waiting.","start":145.17,"end":146.23,"sentiment":"neutral","sentiment_score":0.27733876556158066},{"text":"So after checking the address, it's available under Super Network.","start":146.37,"end":150.23,"sentiment":"neutral","sentiment_score":0.099834905564785}],"sentiment":"neutral","sentiment_score":0.12473228760063648,"num_words":18,"start":103.895004,"end":150.23},{"sentences":[{"text":"But, yeah, upon checking as well, there is a new dwelling fee charges.","start":151.01,"end":156.31,"sentiment":"neutral","sentiment_score":-0.21247935753602248},{"text":"So just to explain, it's, like, a new development charge, like a new connection fee.","start":157.015,"end":163.735,"sentiment":"neutral","sentiment_score":-0.013187789171934129},{"text":"It is a onetime fee applied to certain new property developments.","start":163.735,"end":167.195,"sentiment":"neutral","sentiment_score":0.002379046753048897},{"text":"It helps it's $300.","start":168.21501,"end":172.155,"sentiment":"neutral","sentiment_score":0.03428970370441675},{"text":"It helps cover yeah.","start":172.75,"end":175.17,"sentiment":"neutral","sentiment_score":0.19655501749366522}],"sentiment":"neutral","sentiment_score":-0.04277659758449869,"num_words":47,"start":151.01,"end":175.17},{"sentences":[{"text":"It helps cover the cost of connecting new premises to the Internet connection.","start":175.39,"end":179.33,"sentiment":"positive","sentiment_score":0.3549661636352539},{"text":"So if you are renting, please inform your landlords that they're aware of this charge.","start":179.87,"end":184.93,"sentiment":"neutral","sentiment_score":-0.072549207508564},{"text":"But if you are the property owner, then you will be the one responsible for paying it.","start":185.175,"end":190.075,"sentiment":"neutral","sentiment_score":-0.0781735652948127},{"text":"You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":190.855,"end":203.33,"sentiment":"neutral","sentiment_score":-0.0016910687295926949},{"text":"And Supa Network is the one who will contact you directly from regarding this one.","start":203.55,"end":209.01001,"sentiment":"neutral","sentiment_score":0.07143139367302259}],"sentiment":"neutral","sentiment_score":0.03341628995258361,"num_words":96,"start":175.39,"end":209.01001},{"sentences":[{"text":"We're not yeah.","start":209.87001,"end":211.25,"sentiment":"neutral","sentiment_score":-0.12265832970539729},{"text":"Yes.","start":221.345,"end":221.665,"sentiment":"neutral","sentiment_score":-0.025035928934812542},{"text":"So I suggest you coordinate this to your landlord so that they can settle the payment.","start":221.665,"end":230.805,"sentiment":"neutral","sentiment_score":0.07513238722458482},{"text":"We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting disconnected to the ATM.","start":231.43001,"end":243.37001,"sentiment":"neutral","sentiment_score":0.029954506012682732},{"text":"Mhmm.","start":243.43001,"end":243.93001,"sentiment":"neutral","sentiment_score":0.018049728125333783}],"sentiment":"neutral","sentiment_score":0.034169663021222076,"num_words":47,"start":209.87001,"end":243.93001},{"sentences":[{"text":"Actually, it really depends on the plan that you will want to Mhmm.","start":262.38,"end":267.68,"sentiment":"neutral","sentiment_score":-0.02804982031767185},{"text":"Yeah.","start":290.89,"end":291.39,"sentiment":"neutral","sentiment_score":0.05244981497526169},{"text":"Regarding your router, we can try to connect the router.","start":292.89,"end":295.95,"sentiment":"neutral","sentiment_score":0.08581563197076321},{"text":"As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance.","start":296.17,"end":308.085,"sentiment":"neutral","sentiment_score":0.1297028759314168},{"text":"Yeah.","start":308.945,"end":309.445,"sentiment":"neutral","sentiment_score":0.15741027891635895}],"sentiment":"neutral","sentiment_score":0.08435996255970427,"num_words":56,"start":262.38,"end":309.445},{"sentences":[{"text":"Yeah.","start":314.945,"end":315.185,"sentiment":"neutral","sentiment_score":0.04688263684511185},{"text":"Yeah.","start":315.185,"end":315.685,"sentiment":"neutral","sentiment_score":0.08025698363780975},{"text":"So, yeah, we can help you connect with it.","start":316.465,"end":320.01,"sentiment":"neutral","sentiment_score":0.22414665834771264},{"text":"But as long as it's compatible, we won't have any problem with that.","start":320.65002,"end":326.35,"sentiment":"neutral","sentiment_score":0.21475249758133522},{"text":"Yeah.","start":335.675,"end":336.175,"sentiment":"neutral","sentiment_score":0.022426411509513855}],"sentiment":"neutral","sentiment_score":0.19834673702716826,"num_words":25,"start":314.945,"end":336.175},{"sentences":[{"text":"Or you can or you can call us back.","start":336.235,"end":338.815,"sentiment":"neutral","sentiment_score":0.026947795723875363},{"text":"Yeah.","start":347.65997,"end":347.97998,"sentiment":"neutral","sentiment_score":0.0530601441860199},{"text":"Actually, it's up to you.","start":347.97998,"end":349.65997,"sentiment":"neutral","sentiment_score":0.08674691915512085},{"text":"I can call you or you can call me when when you are available.","start":349.65997,"end":353.75998,"sentiment":"neutral","sentiment_score":0.043882664293050766},{"text":"Okay.","start":357.65997,"end":358.15997,"sentiment":"neutral","sentiment_score":0.06635929644107819}],"sentiment":"neutral","sentiment_score":0.047001383267343044,"num_words":30,"start":336.235,"end":358.15997},{"sentences":[{"text":"Okay.","start":361.58,"end":362.08,"sentiment":"neutral","sentiment_score":0.18959571421146393},{"text":"I'll give you a callback after two to three minutes.","start":362.875,"end":365.11502,"sentiment":"neutral","sentiment_score":0.2125488169491291},{"text":"Okay?","start":365.11502,"end":365.61502,"sentiment":"positive","sentiment_score":0.3942568898200989},{"text":"Mhmm.","start":366.795,"end":367.295,"sentiment":"neutral","sentiment_score":0.2321825325489044},{"text":"You're welcome.","start":367.755,"end":368.495,"sentiment":"positive","sentiment_score":0.622039258480072}],"sentiment":"neutral","sentiment_score":0.27904012153546015,"num_words":15,"start":361.58,"end":368.495},{"sentences":[{"text":"Bye.","start":368.555,"end":369.055,"sentiment":"neutral","sentiment_score":-0.09629769623279572}],"sentiment":"neutral","sentiment_score":-0.09629769623279572,"num_words":1,"start":368.555,"end":369.055}]}}]},{"alternatives":[{"transcript":"Hi, Mary. How are you? Yeah. Good. Good. So I was just wondering on my home address, I think we don't have the NBN. We have the super in in my billing. So can you please check my address? It's the service is available or no? Yeah. 66 By 4 Holy Hunt Street, Tenement Prospect, Canberra. It's 66 By 4 Houlihan, H, 00, L I H A N. Hohlihan. Hohlihan, H H, 00, L I h a n. Yeah. That's right. Tenement Prospect. Yeah. That's right. Exactly. That's right. Yeah. Hello? Yes. How much is that one? $300? Yeah. So so what I have to do so how much I have to pay? Because I'm I'm renting. I'm not, like I'm not the owner of the property. Yeah. Alright. Yeah. Alright. I will talk to him. That it's not a problem. But my issue is, like, if how much how much is you guys are offering? Because we have a lot of providers over there. So I just wondering how much you guys can offer me. Yes. If I if I take 25 if I take 25, how much you guys are offering me? And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full. So I got the router now. So and how you guys will connect? I don't know. Can you help me with all this sort of information? Yeah. That will be great if you assist me over the phone. I think email I'm I'm very confused with that one. Can you is yeah. Is that possible to call me after, like, fifteen minutes? Can you call me? Hello? Yeah. Yeah. So I'm I'm driving now. So can you call me after fifteen minutes, or do I have to call you again? You can it's it's better it's better if you can call me, please. Just exactly exactly thirteen minutes. Thank you. Thank you. Thank you. Thank you, Marie. Bye.","confidence":0.9941406,"words":[{"word":"hi","start":5.68,"end":5.92,"confidence":0.99072266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.24403664469718933},{"word":"mary","start":5.92,"end":6.42,"confidence":0.9482422,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.2790563702583313},{"word":"how","start":7.2,"end":7.44,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.14514197409152985},{"word":"are","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1092297062277794},{"word":"you","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.15547069907188416},{"word":"yeah","start":11.28,"end":11.679999,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26314792037010193},{"word":"good","start":11.679999,"end":11.92,"confidence":0.96728516,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4847546815872192},{"word":"good","start":11.92,"end":12.4,"confidence":0.9995117,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3719555735588074},{"word":"so","start":12.4,"end":12.639999,"confidence":0.9873047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07012252509593964},{"word":"i","start":12.639999,"end":12.719999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03392390161752701},{"word":"was","start":12.719999,"end":13.04,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.025082353502511975},{"word":"just","start":13.04,"end":13.36,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.038170263171195984},{"word":"wondering","start":13.36,"end":13.86,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":0.014791879802942276},{"word":"on","start":14.514999,"end":14.594999,"confidence":0.6923828,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009766146540641785},{"word":"my","start":14.594999,"end":14.915,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.000230422243475914},{"word":"home","start":14.915,"end":15.235,"confidence":1.0,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.013196157291531565},{"word":"address","start":15.235,"end":15.715,"confidence":0.7585449,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.045270197093486786},{"word":"i","start":15.715,"end":15.875,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11068794131278992},{"word":"think","start":15.875,"end":16.375,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13746829330921173},{"word":"we","start":16.994999,"end":17.075,"confidence":0.46044922,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1458200216293335},{"word":"don't","start":17.075,"end":17.314999,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1050407886505127},{"word":"have","start":17.314999,"end":17.814999,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06396472454071045},{"word":"the","start":17.875,"end":18.115,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05511174350976944},{"word":"nbn","start":18.115,"end":18.615,"confidence":0.9807129,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":-0.07803340256214142},{"word":"we","start":19.314999,"end":19.555,"confidence":0.96777344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.06878668069839478},{"word":"have","start":19.555,"end":19.795,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0344635471701622},{"word":"the","start":19.795,"end":20.035,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01103544980287552},{"word":"super","start":20.035,"end":20.535,"confidence":0.7661133,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.0008387491106987},{"word":"in","start":20.835,"end":21.235,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.008403457701206207},{"word":"in","start":21.235,"end":21.474998,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.020038843154907227},{"word":"my","start":21.474998,"end":21.974998,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.025224868208169937},{"word":"billing","start":22.435,"end":22.935,"confidence":0.92089844,"punctuated_word":"billing.","sentiment":"neutral","sentiment_score":-0.03227248042821884},{"word":"so","start":24.035,"end":24.355,"confidence":0.9301758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04066048935055733},{"word":"can","start":24.355,"end":24.515,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02271593175828457},{"word":"you","start":24.515,"end":24.755,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024640681222081184},{"word":"please","start":24.755,"end":25.075,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.029749520123004913},{"word":"check","start":25.075,"end":25.314999,"confidence":0.9921875,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04302747920155525},{"word":"my","start":25.314999,"end":25.474998,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03098817728459835},{"word":"address","start":25.474998,"end":25.974998,"confidence":0.80029297,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.03600773960351944},{"word":"it's","start":26.195,"end":26.695,"confidence":0.9116211,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0531579963862896},{"word":"the","start":26.914999,"end":27.075,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04335203021764755},{"word":"service","start":27.075,"end":27.474998,"confidence":0.8798828,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.03869542479515076},{"word":"is","start":27.474998,"end":27.715,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.045487597584724426},{"word":"available","start":27.715,"end":28.195,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.030590716749429703},{"word":"or","start":28.195,"end":28.355,"confidence":0.9741211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06210074946284294},{"word":"no","start":28.355,"end":28.855,"confidence":0.9794922,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.06958082318305969},{"word":"yeah","start":34.059998,"end":34.559998,"confidence":0.8466797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005089228507131338},{"word":"66","start":34.62,"end":35.42,"confidence":0.9963379,"punctuated_word":"66","sentiment":"neutral","sentiment_score":-0.0019120154902338984},{"word":"by","start":35.42,"end":35.739998,"confidence":0.99902344,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.004577989690005779},{"word":"4","start":35.739998,"end":36.239998,"confidence":0.99902344,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.003987051546573639},{"word":"holy","start":36.62,"end":37.1,"confidence":0.5078125,"punctuated_word":"Holy","sentiment":"neutral","sentiment_score":0.004073373973369598},{"word":"hunt","start":37.1,"end":37.5,"confidence":0.48291016,"punctuated_word":"Hunt","sentiment":"neutral","sentiment_score":0.008393828757107258},{"word":"street","start":37.5,"end":38.0,"confidence":0.9880371,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.005287957843393087},{"word":"tenement","start":38.059998,"end":38.559998,"confidence":0.6933594,"punctuated_word":"Tenement","sentiment":"neutral","sentiment_score":0.012281278148293495},{"word":"prospect","start":38.62,"end":39.12,"confidence":0.96118164,"punctuated_word":"Prospect,","sentiment":"neutral","sentiment_score":0.008356867358088493},{"word":"canberra","start":40.379997,"end":40.879997,"confidence":0.97021484,"punctuated_word":"Canberra.","sentiment":"neutral","sentiment_score":0.011631554923951626},{"word":"it's","start":42.575,"end":42.735,"confidence":0.8779297,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.006238432135432959},{"word":"66","start":42.735,"end":43.695,"confidence":0.98950195,"punctuated_word":"66","sentiment":"neutral","sentiment_score":-0.004415364004671574},{"word":"by","start":43.695,"end":44.095,"confidence":0.99316406,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.005009626969695091},{"word":"4","start":44.095,"end":44.575,"confidence":0.9921875,"punctuated_word":"4","sentiment":"neutral","sentiment_score":-0.0011521931737661362},{"word":"houlihan","start":44.575,"end":45.075,"confidence":0.7614746,"punctuated_word":"Houlihan,","sentiment":"neutral","sentiment_score":0.0013446452794596553},{"word":"h","start":45.535,"end":46.035,"confidence":0.89160156,"punctuated_word":"H,","sentiment":"neutral","sentiment_score":-0.0012309132143855097},{"word":"00","start":46.175,"end":46.915,"confidence":0.99780273,"punctuated_word":"00,","sentiment":"neutral","sentiment_score":-0.0007586907595396042},{"word":"l","start":47.535,"end":47.855,"confidence":0.9970703,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.0029189875349402428},{"word":"i","start":47.855,"end":48.355,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0019555501639842987},{"word":"h","start":48.415,"end":48.915,"confidence":0.9980469,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.002174513414502144},{"word":"a","start":48.975002,"end":49.295002,"confidence":0.9863281,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.0002403128892183304},{"word":"n","start":49.295002,"end":49.795002,"confidence":0.99658203,"punctuated_word":"N.","sentiment":"neutral","sentiment_score":-0.002786272205412388},{"word":"hohlihan","start":68.5,"end":69.0,"confidence":0.4284668,"punctuated_word":"Hohlihan.","sentiment":"neutral","sentiment_score":-0.0007034167647361755},{"word":"hohlihan","start":69.78,"end":70.28,"confidence":0.96484375,"punctuated_word":"Hohlihan,","sentiment":"neutral","sentiment_score":-0.0003240181540604681},{"word":"h","start":70.659996,"end":71.159996,"confidence":0.99609375,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.0035657640546560287},{"word":"h","start":71.995,"end":72.395004,"confidence":0.9223633,"punctuated_word":"H,","sentiment":"neutral","sentiment_score":-0.0035328709054738283},{"word":"00","start":72.395004,"end":73.295,"confidence":0.9958496,"punctuated_word":"00,","sentiment":"neutral","sentiment_score":-0.002643005456775427},{"word":"l","start":73.634995,"end":74.134995,"confidence":0.984375,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.0029988843016326427},{"word":"i","start":74.475,"end":74.975,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007270754314959049},{"word":"h","start":75.355,"end":75.855,"confidence":0.9970703,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.006061856634914875},{"word":"a","start":75.995,"end":76.315,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005188946612179279},{"word":"n","start":76.315,"end":76.815,"confidence":0.99902344,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.005792240612208843},{"word":"yeah","start":83.515,"end":83.755005,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0220191590487957},{"word":"that's","start":83.755005,"end":83.995,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.035829588770866394},{"word":"right","start":83.995,"end":84.315,"confidence":0.9946289,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.05428691208362579},{"word":"tenement","start":84.315,"end":84.715004,"confidence":0.479187,"punctuated_word":"Tenement","sentiment":"neutral","sentiment_score":0.030436377972364426},{"word":"prospect","start":84.715004,"end":85.215004,"confidence":0.8432617,"punctuated_word":"Prospect.","sentiment":"neutral","sentiment_score":0.02923811785876751},{"word":"yeah","start":89.17,"end":89.49,"confidence":0.93725586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03717575967311859},{"word":"that's","start":89.49,"end":89.81,"confidence":0.9980469,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.056381694972515106},{"word":"right","start":89.81,"end":90.31,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.070537269115448},{"word":"exactly","start":95.25,"end":95.75,"confidence":0.9921875,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":0.08177752792835236},{"word":"that's","start":96.13,"end":96.45,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11504070460796356},{"word":"right","start":96.45,"end":96.95,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1382631957530975},{"word":"yeah","start":102.485,"end":102.985,"confidence":0.8684082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030707500874996185},{"word":"hello","start":143.605,"end":144.105,"confidence":0.7910156,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01591501571238041},{"word":"yes","start":150.97,"end":151.47,"confidence":0.7196045,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0025332011282444},{"word":"how","start":167.94499,"end":168.185,"confidence":0.98535156,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.013898314908146858},{"word":"much","start":168.185,"end":168.42499,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.03126320242881775},{"word":"is","start":168.42499,"end":168.665,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.046080417931079865},{"word":"that","start":168.665,"end":168.905,"confidence":0.62158203,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05369257554411888},{"word":"one","start":168.905,"end":169.405,"confidence":0.93188477,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.04474255070090294},{"word":"$300","start":172.78001,"end":173.92001,"confidence":0.907959,"punctuated_word":"$300?","sentiment":"neutral","sentiment_score":0.07653459906578064},{"word":"yeah","start":209.555,"end":210.055,"confidence":0.6903076,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02791222557425499},{"word":"so","start":212.275,"end":212.775,"confidence":0.9199219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14642702043056488},{"word":"so","start":212.83499,"end":213.075,"confidence":0.98535156,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11476673930883408},{"word":"what","start":213.075,"end":213.315,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14477281272411346},{"word":"i","start":213.315,"end":213.475,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14404352009296417},{"word":"have","start":213.475,"end":213.715,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13910071551799774},{"word":"to","start":213.715,"end":213.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13684722781181335},{"word":"do","start":213.795,"end":214.115,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13036786019802094},{"word":"so","start":214.355,"end":214.83499,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.13793328404426575},{"word":"how","start":214.83499,"end":215.075,"confidence":0.99609375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.13489732146263125},{"word":"much","start":215.075,"end":215.395,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.12270069867372511},{"word":"i","start":215.395,"end":215.715,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1495250016450882},{"word":"have","start":215.715,"end":215.875,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10577908158302309},{"word":"to","start":215.875,"end":216.035,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12487797439098358},{"word":"pay","start":216.035,"end":216.275,"confidence":0.9482422,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.12856751680374146},{"word":"because","start":216.275,"end":216.515,"confidence":0.9980469,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.17272955179214478},{"word":"i'm","start":216.515,"end":216.83499,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2617010474205017},{"word":"i'm","start":216.83499,"end":217.075,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24700656533241272},{"word":"renting","start":217.075,"end":217.555,"confidence":0.986084,"punctuated_word":"renting.","sentiment":"neutral","sentiment_score":-0.2357650101184845},{"word":"i'm","start":217.555,"end":217.795,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31384965777397156},{"word":"not","start":217.795,"end":217.955,"confidence":0.8647461,"punctuated_word":"not,","sentiment":"negative","sentiment_score":-0.3371921479701996},{"word":"like","start":217.955,"end":218.19499,"confidence":1.0,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.39218029379844666},{"word":"i'm","start":218.435,"end":218.675,"confidence":0.96728516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3466825485229492},{"word":"not","start":218.675,"end":218.915,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35788384079933167},{"word":"the","start":218.915,"end":219.075,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3947558999061585},{"word":"owner","start":219.075,"end":219.395,"confidence":1.0,"punctuated_word":"owner","sentiment":"negative","sentiment_score":-0.36276277899742126},{"word":"of","start":219.395,"end":219.475,"confidence":1.0,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3718474507331848},{"word":"the","start":219.475,"end":219.635,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3787360191345215},{"word":"property","start":219.635,"end":220.135,"confidence":0.9980469,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.3160497546195984},{"word":"yeah","start":240.655,"end":241.155,"confidence":0.7993164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020861255005002025},{"word":"alright","start":242.175,"end":242.675,"confidence":0.9067383,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.00007109220314305276},{"word":"yeah","start":243.05501,"end":243.455,"confidence":0.9333496,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01977786235511303},{"word":"alright","start":243.455,"end":243.77501,"confidence":0.9926758,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.055291324853897095},{"word":"i","start":243.77501,"end":243.935,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04454011470079422},{"word":"will","start":243.935,"end":244.175,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04829182103276253},{"word":"talk","start":244.175,"end":244.41501,"confidence":0.9970703,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.0561414510011673},{"word":"to","start":244.41501,"end":244.57501,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06493963301181793},{"word":"him","start":244.57501,"end":245.07501,"confidence":0.8203125,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.08351065218448639},{"word":"that","start":245.21501,"end":245.535,"confidence":0.7319336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.11573321372270584},{"word":"it's","start":245.615,"end":246.015,"confidence":0.97094727,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.14175477623939514},{"word":"not","start":246.015,"end":246.175,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.1393970251083374},{"word":"a","start":246.175,"end":246.335,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12418052554130554},{"word":"problem","start":246.335,"end":246.835,"confidence":0.9309082,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.13663440942764282},{"word":"but","start":247.21501,"end":247.615,"confidence":0.9921875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.02700793743133545},{"word":"my","start":247.615,"end":247.85501,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.18862539529800415},{"word":"issue","start":247.85501,"end":248.255,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1328863501548767},{"word":"is","start":248.255,"end":248.655,"confidence":0.9675293,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.14907659590244293},{"word":"like","start":248.655,"end":249.155,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1386619210243225},{"word":"if","start":249.295,"end":249.615,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15733841061592102},{"word":"how","start":249.85501,"end":250.015,"confidence":0.9921875,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.15041017532348633},{"word":"much","start":250.015,"end":250.49501,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.09734068065881728},{"word":"how","start":250.49501,"end":250.735,"confidence":0.9604492,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.08483388274908066},{"word":"much","start":250.735,"end":250.895,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.058420345187187195},{"word":"is","start":250.895,"end":251.395,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.042587414383888245},{"word":"you","start":252.335,"end":252.57501,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.041265130043029785},{"word":"guys","start":252.57501,"end":252.815,"confidence":0.9970703,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.031617358326911926},{"word":"are","start":252.815,"end":253.05501,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.035697855055332184},{"word":"offering","start":253.05501,"end":253.55501,"confidence":0.9211426,"punctuated_word":"offering?","sentiment":"neutral","sentiment_score":-0.10989648103713988},{"word":"because","start":253.83,"end":254.33,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07605002820491791},{"word":"we","start":254.55,"end":254.62999,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0560171976685524},{"word":"have","start":254.62999,"end":254.75,"confidence":0.7114258,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009559720754623411},{"word":"a","start":254.75,"end":254.87,"confidence":0.8154297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.039855703711509705},{"word":"lot","start":254.87,"end":255.11,"confidence":1.0,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.03212246298789978},{"word":"of","start":255.11,"end":255.26999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04291481524705887},{"word":"providers","start":255.26999,"end":255.76999,"confidence":0.9980469,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":0.024667374789714813},{"word":"over","start":255.91,"end":256.23,"confidence":0.9951172,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.004972033202648163},{"word":"there","start":256.23,"end":256.73,"confidence":0.8276367,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.05668450891971588},{"word":"so","start":257.11,"end":257.43,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04740139842033386},{"word":"i","start":257.43,"end":257.66998,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05371427536010742},{"word":"just","start":257.66998,"end":258.07,"confidence":0.6870117,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.019165463745594025},{"word":"wondering","start":258.07,"end":258.57,"confidence":0.43676758,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.0504915714263916},{"word":"how","start":258.63,"end":258.79,"confidence":0.98291016,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.03340711444616318},{"word":"much","start":258.79,"end":259.03,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.03179682791233063},{"word":"you","start":259.03,"end":259.11,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0514957457780838},{"word":"guys","start":259.11,"end":259.61,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.030276373028755188},{"word":"can","start":259.75,"end":260.07,"confidence":0.82714844,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05340132862329483},{"word":"offer","start":260.07,"end":260.47,"confidence":0.99609375,"punctuated_word":"offer","sentiment":"neutral","sentiment_score":0.012908488512039185},{"word":"me","start":260.47,"end":260.97,"confidence":0.8833008,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.016652271151542664},{"word":"yes","start":265.91,"end":266.38998,"confidence":0.7409668,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.023807670921087265},{"word":"if","start":266.38998,"end":266.63,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0005325116217136383},{"word":"i","start":266.63,"end":266.79,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0074484869837760925},{"word":"if","start":266.79,"end":267.03,"confidence":0.9790039,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.008298220112919807},{"word":"i","start":267.03,"end":267.19,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01872541941702366},{"word":"take","start":267.19,"end":267.51,"confidence":0.9980469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.024566080421209335},{"word":"25","start":267.51,"end":268.305,"confidence":0.9946289,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.016084404662251472},{"word":"if","start":268.54498,"end":268.785,"confidence":0.9941406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.024096108973026276},{"word":"i","start":268.785,"end":269.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026917485520243645},{"word":"take","start":269.025,"end":269.26498,"confidence":0.9951172,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.004376698285341263},{"word":"25","start":269.26498,"end":269.82498,"confidence":0.9929199,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":-0.0011313315480947497},{"word":"how","start":269.82498,"end":269.985,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02773100510239601},{"word":"much","start":269.985,"end":270.225,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.00018233805894851685},{"word":"you","start":270.225,"end":270.38498,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023180335760116577},{"word":"guys","start":270.38498,"end":270.625,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.0009269863367080688},{"word":"are","start":270.625,"end":270.865,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02040454000234604},{"word":"offering","start":270.865,"end":271.26498,"confidence":1.0,"punctuated_word":"offering","sentiment":"neutral","sentiment_score":-0.047267213463783264},{"word":"me","start":271.26498,"end":271.76498,"confidence":0.921875,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.036226339638233185},{"word":"and","start":272.065,"end":272.305,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13147565722465515},{"word":"i","start":272.305,"end":272.54498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21004930138587952},{"word":"don't","start":272.54498,"end":272.785,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15841934084892273},{"word":"need","start":272.785,"end":273.10498,"confidence":0.9536133,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1529064029455185},{"word":"i","start":273.10498,"end":273.26498,"confidence":0.9472656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18881921470165253},{"word":"don't","start":273.26498,"end":273.505,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.17398127913475037},{"word":"need","start":273.505,"end":273.82498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13254818320274353},{"word":"a","start":273.82498,"end":273.985,"confidence":0.875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19070357084274292},{"word":"router","start":273.985,"end":274.38498,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.19456304609775543},{"word":"as","start":274.38498,"end":274.625,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17406508326530457},{"word":"well","start":274.625,"end":275.125,"confidence":0.6717529,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.17335039377212524},{"word":"because","start":275.185,"end":275.585,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16138949990272522},{"word":"i","start":275.585,"end":275.745,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1269652545452118},{"word":"got","start":275.745,"end":275.985,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.09427262097597122},{"word":"the","start":275.985,"end":276.145,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1115616038441658},{"word":"router","start":276.145,"end":276.645,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.12424613535404204},{"word":"from","start":277.66498,"end":278.00497,"confidence":0.91503906,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10441384464502336},{"word":"a","start":278.00497,"end":278.34497,"confidence":0.50097656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1465725600719452},{"word":"a","start":278.34497,"end":278.685,"confidence":0.8886719,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1359633505344391},{"word":"a","start":278.685,"end":279.025,"confidence":0.47680664,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14235788583755493},{"word":"before","start":279.10498,"end":279.585,"confidence":0.98095703,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.1321006715297699},{"word":"provider","start":279.585,"end":280.085,"confidence":0.79956055,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.14866098761558533},{"word":"and","start":280.145,"end":280.38498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1535268276929855},{"word":"i","start":280.38498,"end":280.54498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1969323754310608},{"word":"paid","start":280.54498,"end":280.865,"confidence":0.9838867,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.12577025592327118},{"word":"full","start":280.865,"end":281.365,"confidence":0.75561523,"punctuated_word":"full.","sentiment":"neutral","sentiment_score":-0.13868045806884766},{"word":"so","start":281.505,"end":281.745,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.055860087275505066},{"word":"i","start":281.745,"end":281.905,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029969315975904465},{"word":"got","start":281.905,"end":282.065,"confidence":0.9941406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.011074021458625792},{"word":"the","start":282.065,"end":282.225,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0018399730324745176},{"word":"router","start":282.225,"end":282.725,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.054820869117975235},{"word":"now","start":282.865,"end":283.365,"confidence":0.98535156,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.036132603883743286},{"word":"so","start":283.76,"end":284.24,"confidence":0.93603516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0063189249485731125},{"word":"and","start":284.32,"end":284.64,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01628042198717594},{"word":"how","start":284.64,"end":284.88,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.009891994297504423},{"word":"you","start":284.88,"end":285.12,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012856500223279},{"word":"guys","start":285.12,"end":285.36002,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.0250915065407753},{"word":"will","start":285.36002,"end":285.6,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.014629309996962547},{"word":"connect","start":285.6,"end":286.1,"confidence":0.8425293,"punctuated_word":"connect?","sentiment":"neutral","sentiment_score":-0.00525270402431488},{"word":"i","start":286.16,"end":286.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12969791889190674},{"word":"don't","start":286.32,"end":286.56,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1124413162469864},{"word":"know","start":286.56,"end":286.96,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.10116849094629288},{"word":"can","start":286.96,"end":287.2,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09402278065681458},{"word":"you","start":287.2,"end":287.44,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.051853492856025696},{"word":"help","start":287.44,"end":287.6,"confidence":0.9980469,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.04984045401215553},{"word":"me","start":287.6,"end":287.84,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05337441340088844},{"word":"with","start":287.84,"end":288.08002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01294826716184616},{"word":"all","start":288.08002,"end":288.24,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.036903511732816696},{"word":"this","start":288.24,"end":288.74,"confidence":0.875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05562986433506012},{"word":"sort","start":288.8,"end":289.04,"confidence":0.99609375,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.05747465044260025},{"word":"of","start":289.04,"end":289.36002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.038860514760017395},{"word":"information","start":289.36002,"end":289.86002,"confidence":0.9995117,"punctuated_word":"information?","sentiment":"neutral","sentiment_score":-0.04432465136051178},{"word":"yeah","start":307.70502,"end":308.025,"confidence":0.8508301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12975041568279266},{"word":"that","start":308.025,"end":308.265,"confidence":0.9819336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.23411166667938232},{"word":"will","start":308.265,"end":308.505,"confidence":0.88671875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.22171780467033383},{"word":"be","start":308.505,"end":308.58502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.20709867775440216},{"word":"great","start":308.58502,"end":308.905,"confidence":0.99902344,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.33032116293907166},{"word":"if","start":308.905,"end":309.065,"confidence":0.9614258,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2790987491607666},{"word":"you","start":309.065,"end":309.225,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07876814901828766},{"word":"assist","start":309.225,"end":309.545,"confidence":0.9921875,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.05969495326280594},{"word":"me","start":309.545,"end":309.785,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01520056277513504},{"word":"over","start":309.785,"end":310.025,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.05338998883962631},{"word":"the","start":310.025,"end":310.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00634089857339859},{"word":"phone","start":310.185,"end":310.685,"confidence":0.99902344,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.0159330815076828},{"word":"i","start":310.81998,"end":311.06,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1352040469646454},{"word":"think","start":311.06,"end":311.56,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.11242511868476868},{"word":"email","start":312.09998,"end":312.5,"confidence":0.33764648,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.2037312239408493},{"word":"i'm","start":312.66,"end":312.97998,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22707723081111908},{"word":"i'm","start":312.97998,"end":313.13998,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28141433000564575},{"word":"very","start":313.13998,"end":313.38,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.3138193190097809},{"word":"confused","start":313.38,"end":313.88,"confidence":1.0,"punctuated_word":"confused","sentiment":"neutral","sentiment_score":-0.17974457144737244},{"word":"with","start":313.94,"end":314.02,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2694094479084015},{"word":"that","start":314.02,"end":314.25998,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17685839533805847},{"word":"one","start":314.25998,"end":314.75998,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.10653527081012726},{"word":"can","start":323.38,"end":323.69998,"confidence":0.65527344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.26990336179733276},{"word":"you","start":323.69998,"end":324.19998,"confidence":0.6586914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3252606689929962},{"word":"is","start":324.74,"end":325.24,"confidence":0.86621094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22745297849178311},{"word":"yeah","start":326.67502,"end":327.075,"confidence":0.9641113,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.11670778691768646},{"word":"is","start":327.075,"end":327.315,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.07083377987146378},{"word":"that","start":327.315,"end":327.55502,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10448910295963287},{"word":"possible","start":327.55502,"end":328.05502,"confidence":0.8774414,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.0736936405301094},{"word":"to","start":328.67502,"end":328.83502,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05947319790720939},{"word":"call","start":328.83502,"end":329.075,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.02352616935968399},{"word":"me","start":329.075,"end":329.575,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.019588477909564972},{"word":"after","start":329.635,"end":330.135,"confidence":0.9880371,"punctuated_word":"after,","sentiment":"neutral","sentiment_score":0.028582682833075523},{"word":"like","start":330.355,"end":330.855,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0401868037879467},{"word":"fifteen","start":331.39502,"end":331.715,"confidence":0.9194336,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.06131931394338608},{"word":"minutes","start":331.715,"end":332.215,"confidence":0.9980469,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.0294882208108902},{"word":"can","start":332.515,"end":332.83502,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.014699481427669523},{"word":"you","start":332.83502,"end":332.915,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007195010781288147},{"word":"call","start":332.915,"end":333.155,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0002680644392967224},{"word":"me","start":333.155,"end":333.655,"confidence":0.99902344,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.00585947185754776},{"word":"hello","start":335.635,"end":336.135,"confidence":0.9733887,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.011884771287441254},{"word":"yeah","start":336.67502,"end":337.155,"confidence":0.91967773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04205887392163277},{"word":"yeah","start":337.155,"end":337.655,"confidence":0.7780762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0428258404135704},{"word":"so","start":339.61002,"end":339.85,"confidence":0.9116211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019472066313028336},{"word":"i'm","start":339.85,"end":340.25,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02087261900305748},{"word":"i'm","start":340.25,"end":340.57,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01985355280339718},{"word":"driving","start":340.57,"end":340.97,"confidence":1.0,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":0.03825090080499649},{"word":"now","start":340.97,"end":341.47,"confidence":0.9838867,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.021037138998508453},{"word":"so","start":341.69,"end":341.85,"confidence":0.9819336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008558332920074463},{"word":"can","start":341.85,"end":342.09,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02390389144420624},{"word":"you","start":342.09,"end":342.17,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011182062327861786},{"word":"call","start":342.17,"end":342.41,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01347191259264946},{"word":"me","start":342.41,"end":342.57,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.002609722316265106},{"word":"after","start":342.57,"end":342.89,"confidence":0.9921875,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.02112923562526703},{"word":"fifteen","start":342.89,"end":343.39,"confidence":0.81640625,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.02699480950832367},{"word":"minutes","start":343.61002,"end":343.93002,"confidence":0.73706055,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":0.023114707320928577},{"word":"or","start":343.93002,"end":344.17,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.012213870882987976},{"word":"do","start":344.17,"end":344.33002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03575499728322029},{"word":"i","start":344.33002,"end":344.49002,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02073054388165474},{"word":"have","start":344.49002,"end":344.73,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.017875734716653824},{"word":"to","start":344.73,"end":344.81,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01573881506919861},{"word":"call","start":344.81,"end":345.31,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.026492688804864883},{"word":"you","start":345.61002,"end":345.77002,"confidence":0.89501953,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009960852563381197},{"word":"again","start":345.77002,"end":346.27002,"confidence":0.99658203,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.004090014845132828},{"word":"you","start":351.85498,"end":352.095,"confidence":0.6459961,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.029322821646928787},{"word":"can","start":352.095,"end":352.41498,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.02530932053923607},{"word":"it's","start":352.57498,"end":353.055,"confidence":0.9785156,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03034048527479172},{"word":"it's","start":353.055,"end":353.29498,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.052236407995224},{"word":"better","start":353.29498,"end":353.79498,"confidence":0.9790039,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.011238887906074524},{"word":"it's","start":354.01498,"end":354.335,"confidence":0.8942871,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02267252467572689},{"word":"better","start":354.335,"end":354.735,"confidence":0.99902344,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.016583457589149475},{"word":"if","start":354.735,"end":354.97498,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08174207806587219},{"word":"you","start":354.97498,"end":355.13498,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025742307305336},{"word":"can","start":355.13498,"end":355.455,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.029073886573314667},{"word":"call","start":355.455,"end":355.69498,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.006365582346916199},{"word":"me","start":355.69498,"end":356.19498,"confidence":0.98706055,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.03127443417906761},{"word":"please","start":356.25497,"end":356.75497,"confidence":0.9926758,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.04240741953253746},{"word":"just","start":357.29498,"end":357.79498,"confidence":0.9941406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.052697837352752686},{"word":"exactly","start":357.85498,"end":358.35498,"confidence":0.9863281,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.06536728143692017},{"word":"exactly","start":358.57498,"end":359.07498,"confidence":0.9760742,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.08063100278377533},{"word":"thirteen","start":359.455,"end":359.85498,"confidence":0.92333984,"punctuated_word":"thirteen","sentiment":"neutral","sentiment_score":0.07015620172023773},{"word":"minutes","start":359.85498,"end":360.35498,"confidence":0.99902344,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.10195621848106384},{"word":"thank","start":362.87094,"end":363.19095,"confidence":0.77001953,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35867828130722046},{"word":"you","start":363.19095,"end":363.69095,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3672976493835449},{"word":"thank","start":364.39096,"end":364.63095,"confidence":0.8852539,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26043036580085754},{"word":"you","start":364.63095,"end":365.03094,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20373079180717468},{"word":"thank","start":365.03094,"end":365.35095,"confidence":0.99121094,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5712059140205383},{"word":"you","start":365.35095,"end":365.67096,"confidence":0.9926758,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.47310227155685425},{"word":"thank","start":365.67096,"end":365.91095,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.735532820224762},{"word":"you","start":365.91095,"end":366.15094,"confidence":0.9921875,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7585095167160034},{"word":"marie","start":366.15094,"end":366.65094,"confidence":0.9016113,"punctuated_word":"Marie.","sentiment":"positive","sentiment_score":0.7025137543678284},{"word":"bye","start":366.71094,"end":367.21094,"confidence":0.99121094,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.5122995376586914}],"paragraphs":{"transcript":"\nHi, Mary. How are you? Yeah. Good. Good.\n\nSo I was just wondering on my home address, I think we don't have the NBN. We have the super in in my billing. So can you please check my address? It's the service is available or no? Yeah.\n\n66 By 4 Holy Hunt Street, Tenement Prospect, Canberra. It's 66 By 4 Houlihan, H, 00, L I H A N. Hohlihan. Hohlihan, H H, 00, L I h a n. Yeah.\n\nThat's right. Tenement Prospect. Yeah. That's right. Exactly.\n\nThat's right. Yeah. Hello? Yes. How much is that one?\n\n$300? Yeah. So so what I have to do so how much I have to pay? Because I'm I'm renting. I'm not, like I'm not the owner of the property.\n\nYeah. Alright. Yeah. Alright. I will talk to him.\n\nThat it's not a problem. But my issue is, like, if how much how much is you guys are offering? Because we have a lot of providers over there. So I just wondering how much you guys can offer me. Yes.\n\nIf I if I take 25 if I take 25, how much you guys are offering me? And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full. So I got the router now. So and how you guys will connect? I don't know.\n\nCan you help me with all this sort of information? Yeah. That will be great if you assist me over the phone. I think email I'm I'm very confused with that one. Can you is yeah.\n\nIs that possible to call me after, like, fifteen minutes? Can you call me? Hello? Yeah. Yeah.\n\nSo I'm I'm driving now. So can you call me after fifteen minutes, or do I have to call you again? You can it's it's better it's better if you can call me, please. Just exactly exactly thirteen minutes. Thank you.\n\nThank you. Thank you. Thank you, Marie. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":5.68,"end":6.42,"sentiment":"neutral","sentiment_score":0.2615465074777603},{"text":"How are you?","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.13661412646373114},{"text":"Yeah.","start":11.28,"end":11.679999,"sentiment":"neutral","sentiment_score":0.26314792037010193},{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"positive","sentiment_score":0.4847546815872192},{"text":"Good.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.3719555735588074}],"sentiment":"neutral","sentiment_score":0.2565991962328553,"num_words":8,"start":5.68,"end":12.4},{"sentences":[{"text":"So I was just wondering on my home address, I think we don't have the NBN.","start":12.4,"end":18.615,"sentiment":"neutral","sentiment_score":-0.03350709145888686},{"text":"We have the super in in my billing.","start":19.314999,"end":22.935,"sentiment":"neutral","sentiment_score":-0.0249233222566545},{"text":"So can you please check my address?","start":24.035,"end":25.974998,"sentiment":"neutral","sentiment_score":-0.032541431220514436},{"text":"It's the service is available or no?","start":26.195,"end":28.855,"sentiment":"neutral","sentiment_score":-0.04899504833987781},{"text":"Yeah.","start":34.059998,"end":34.559998,"sentiment":"neutral","sentiment_score":0.005089228507131338}],"sentiment":"neutral","sentiment_score":-0.03336323512336,"num_words":39,"start":12.4,"end":34.559998},{"sentences":[{"text":"66 By 4 Holy Hunt Street, Tenement Prospect, Canberra.","start":34.62,"end":40.879997,"sentiment":"neutral","sentiment_score":0.006297542972283231},{"text":"It's 66 By 4 Houlihan, H, 00, L I H A N.","start":42.575,"end":49.795002,"sentiment":"neutral","sentiment_score":-0.002294684265507385},{"text":"Hohlihan.","start":68.5,"end":69.0,"sentiment":"neutral","sentiment_score":-0.0007034167647361755},{"text":"Hohlihan, H H, 00, L I h a n.","start":69.78,"end":76.815,"sentiment":"neutral","sentiment_score":-0.004153149005206715},{"text":"Yeah.","start":83.515,"end":83.755005,"sentiment":"neutral","sentiment_score":0.0220191590487957}],"sentiment":"neutral","sentiment_score":0.0004087211500518606,"num_words":32,"start":34.62,"end":83.755005},{"sentences":[{"text":"That's right.","start":83.755005,"end":84.315,"sentiment":"neutral","sentiment_score":0.045058250427246094},{"text":"Tenement Prospect.","start":84.315,"end":85.215004,"sentiment":"neutral","sentiment_score":0.029837247915565968},{"text":"Yeah.","start":89.17,"end":89.49,"sentiment":"neutral","sentiment_score":0.03717575967311859},{"text":"That's right.","start":89.49,"end":90.31,"sentiment":"neutral","sentiment_score":0.06345948204398155},{"text":"Exactly.","start":95.25,"end":95.75,"sentiment":"neutral","sentiment_score":0.08177752792835236}],"sentiment":"neutral","sentiment_score":0.04945790604688227,"num_words":8,"start":83.755005,"end":95.75},{"sentences":[{"text":"That's right.","start":96.13,"end":96.95,"sentiment":"neutral","sentiment_score":0.12665195018053055},{"text":"Yeah.","start":102.485,"end":102.985,"sentiment":"neutral","sentiment_score":0.030707500874996185},{"text":"Hello?","start":143.605,"end":144.105,"sentiment":"neutral","sentiment_score":0.01591501571238041},{"text":"Yes.","start":150.97,"end":151.47,"sentiment":"neutral","sentiment_score":0.0025332011282444},{"text":"How much is that one?","start":167.94499,"end":169.405,"sentiment":"neutral","sentiment_score":0.037935412302613256}],"sentiment":"neutral","sentiment_score":0.04921366795897484,"num_words":10,"start":96.13,"end":169.405},{"sentences":[{"text":"$300?","start":172.78001,"end":173.92001,"sentiment":"neutral","sentiment_score":0.07653459906578064},{"text":"Yeah.","start":209.555,"end":210.055,"sentiment":"neutral","sentiment_score":-0.02791222557425499},{"text":"So so what I have to do so how much I have to pay?","start":212.275,"end":216.275,"sentiment":"neutral","sentiment_score":-0.13290048390626907},{"text":"Because I'm I'm renting.","start":216.275,"end":217.555,"sentiment":"neutral","sentiment_score":-0.22930054366588593},{"text":"I'm not, like I'm not the owner of the property.","start":217.555,"end":220.135,"sentiment":"negative","sentiment_score":-0.3571940392255783}],"sentiment":"neutral","sentiment_score":-0.21003756560385228,"num_words":30,"start":172.78001,"end":220.135},{"sentences":[{"text":"Yeah.","start":240.655,"end":241.155,"sentiment":"neutral","sentiment_score":-0.020861255005002025},{"text":"Alright.","start":242.175,"end":242.675,"sentiment":"neutral","sentiment_score":0.00007109220314305276},{"text":"Yeah.","start":243.05501,"end":243.455,"sentiment":"neutral","sentiment_score":0.01977786235511303},{"text":"Alright.","start":243.455,"end":243.77501,"sentiment":"neutral","sentiment_score":0.055291324853897095},{"text":"I will talk to him.","start":243.77501,"end":245.07501,"sentiment":"neutral","sentiment_score":0.059484734386205676}],"sentiment":"neutral","sentiment_score":0.039078077370908834,"num_words":9,"start":240.655,"end":245.07501},{"sentences":[{"text":"That it's not a problem.","start":245.21501,"end":246.835,"sentiment":"neutral","sentiment_score":0.13153999000787736},{"text":"But my issue is, like, if how much how much is you guys are offering?","start":247.21501,"end":253.55501,"sentiment":"neutral","sentiment_score":-0.0927766705552737},{"text":"Because we have a lot of providers over there.","start":253.83,"end":256.73,"sentiment":"neutral","sentiment_score":-0.03261212176746792},{"text":"So I just wondering how much you guys can offer me.","start":257.11,"end":260.97,"sentiment":"neutral","sentiment_score":-0.003723030063239011},{"text":"Yes.","start":265.91,"end":266.38998,"sentiment":"neutral","sentiment_score":-0.023807670921087265}],"sentiment":"neutral","sentiment_score":-0.026639517214966983,"num_words":41,"start":245.21501,"end":266.38998},{"sentences":[{"text":"If I if I take 25 if I take 25, how much you guys are offering me?","start":266.38998,"end":271.76498,"sentiment":"neutral","sentiment_score":-0.01683773724910091},{"text":"And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full.","start":272.065,"end":281.365,"sentiment":"neutral","sentiment_score":-0.15093445405364037},{"text":"So I got the router now.","start":281.505,"end":283.365,"sentiment":"neutral","sentiment_score":-0.02731148029367129},{"text":"So and how you guys will connect?","start":283.76,"end":286.1,"sentiment":"neutral","sentiment_score":0.011402279138565063},{"text":"I don't know.","start":286.16,"end":286.96,"sentiment":"neutral","sentiment_score":-0.114435908695062}],"sentiment":"neutral","sentiment_score":-0.07860844055095971,"num_words":59,"start":266.38998,"end":286.96},{"sentences":[{"text":"Can you help me with all this sort of information?","start":286.96,"end":289.86002,"sentiment":"neutral","sentiment_score":-0.049523260071873666},{"text":"Yeah.","start":307.70502,"end":308.025,"sentiment":"neutral","sentiment_score":0.12975041568279266},{"text":"That will be great if you assist me over the phone.","start":308.025,"end":310.685,"sentiment":"neutral","sentiment_score":0.1365159722891721},{"text":"I think email I'm I'm very confused with that one.","start":310.81998,"end":314.75998,"sentiment":"neutral","sentiment_score":-0.20062189549207687},{"text":"Can you is yeah.","start":323.38,"end":327.075,"sentiment":"neutral","sentiment_score":0.23483119904994965}],"sentiment":"neutral","sentiment_score":0.0019249819839994105,"num_words":36,"start":286.96,"end":327.075},{"sentences":[{"text":"Is that possible to call me after, like, fifteen minutes?","start":327.075,"end":332.215,"sentiment":"neutral","sentiment_score":0.05111813899129629},{"text":"Can you call me?","start":332.515,"end":333.655,"sentiment":"neutral","sentiment_score":0.006871474906802177},{"text":"Hello?","start":335.635,"end":336.135,"sentiment":"neutral","sentiment_score":0.011884771287441254},{"text":"Yeah.","start":336.67502,"end":337.155,"sentiment":"neutral","sentiment_score":0.04205887392163277},{"text":"Yeah.","start":337.155,"end":337.655,"sentiment":"neutral","sentiment_score":0.0428258404135704}],"sentiment":"neutral","sentiment_score":0.03737863383310683,"num_words":17,"start":327.075,"end":337.655},{"sentences":[{"text":"So I'm I'm driving now.","start":339.61002,"end":341.47,"sentiment":"neutral","sentiment_score":0.02389725558459759},{"text":"So can you call me after fifteen minutes, or do I have to call you again?","start":341.69,"end":346.27002,"sentiment":"neutral","sentiment_score":-0.00023205089382827293},{"text":"You can it's it's better it's better if you can call me, please.","start":351.85498,"end":356.75497,"sentiment":"neutral","sentiment_score":0.031100739510013506},{"text":"Just exactly exactly thirteen minutes.","start":357.29498,"end":360.35498,"sentiment":"neutral","sentiment_score":0.07416170835494995},{"text":"Thank you.","start":362.87094,"end":363.69095,"sentiment":"positive","sentiment_score":0.3629879653453827}],"sentiment":"neutral","sentiment_score":0.03943579389554698,"num_words":41,"start":339.61002,"end":363.69095},{"sentences":[{"text":"Thank you.","start":364.39096,"end":365.03094,"sentiment":"neutral","sentiment_score":0.2320805788040161},{"text":"Thank you.","start":365.03094,"end":365.67096,"sentiment":"positive","sentiment_score":0.5221540927886963},{"text":"Thank you, Marie.","start":365.67096,"end":366.65094,"sentiment":"positive","sentiment_score":0.7321853637695312},{"text":"Bye.","start":366.71094,"end":367.21094,"sentiment":"positive","sentiment_score":0.5122995376586914}],"sentiment":"positive","sentiment_score":0.5271656215190887,"num_words":8,"start":364.39096,"end":367.21094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How\n\nChannel 1: Hi,\n\nChannel 0: can\n\nChannel 1: Mary.\n\nChannel 0: I assist you? Mhmm.\n\nChannel 1: How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Yeah. Good. Good. So I was just wondering on my home\n\nChannel 0: Mhmm.\n\nChannel 1: address, I think we don't have the NBN. We have the super in in my billing. So can you please check my address? It's the service is available or no?\n\nChannel 0: Mhmm. Yes. Sure. May I have your full address, please?\n\nChannel 1: Yeah. 66\n\nChannel 0: Seventy\n\nChannel 1: By 4\n\nChannel 0: two.\n\nChannel 1: Holy Hunt Street, Tenement Prospect, Canberra.\n\nChannel 0: Sorry? 72.\n\nChannel 1: It's 66 By 4 Houlihan, H, 00, L I H A N.\n\nChannel 0: And let me just repeat. 66 Slash 4, Holison.\n\nChannel 1: Hohlihan. Hohlihan,\n\nChannel 0: Holison.\n\nChannel 1: H H, 00, L\n\nChannel 0: Mhmm.\n\nChannel 1: I h\n\nChannel 0: Okay.\n\nChannel 1: a n.\n\nChannel 0: H a n. Denman Prospect.\n\nChannel 1: Yeah. That's right. Tenement Prospect.\n\nChannel 0: A C T 261111.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Is it the limited edition unit?\n\nChannel 1: Exactly. That's right.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, it's available under Super Network.\n\nChannel 1: Yes.\n\nChannel 0: But, yeah, upon checking as well, there is a new dwelling fee charges. So just to explain, it's, like, a new development charge, like a new connection fee. It is a onetime fee applied to certain new property developments.\n\nChannel 1: How much\n\nChannel 0: It\n\nChannel 1: is\n\nChannel 0: helps\n\nChannel 1: that one?\n\nChannel 0: it's $300. It\n\nChannel 1: $300?\n\nChannel 0: helps cover yeah. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlords that they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.\n\nAnd Supa Network is the one who will contact you directly from regarding this one.\n\nChannel 1: Yeah.\n\nChannel 0: We're not yeah.\n\nChannel 1: So so what I have to do so how much I have to pay? Because I'm I'm renting. I'm not, like I'm not the owner of the property.\n\nChannel 0: Yes. So I suggest you coordinate this to your landlord so that they can settle the payment. We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting\n\nChannel 1: Yeah.\n\nChannel 0: disconnected\n\nChannel 1: Alright.\n\nChannel 0: to the ATM.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright. I will talk to him. That it's not a problem. But my issue is, like, if how much how much is you guys are offering? Because we have a lot of providers over there.\n\nSo I just wondering how much you guys can offer me.\n\nChannel 0: Actually, it really depends on the plan that you will want to\n\nChannel 1: Yes. If I if I\n\nChannel 0: Mhmm.\n\nChannel 1: take 25 if I take 25, how much you guys are offering me? And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full. So I got the router now. So and how you guys will connect? I don't know.\n\nCan you help me with all this sort of information?\n\nChannel 0: Yeah. Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance.\n\nChannel 1: Yeah. That will be great if\n\nChannel 0: Yeah.\n\nChannel 1: you assist me over the phone. I think email I'm I'm very confused with that one.\n\nChannel 0: Yeah. Yeah. So, yeah, we can help you connect with it. But as long as it's compatible,\n\nChannel 1: Can you\n\nChannel 0: we won't have\n\nChannel 1: is\n\nChannel 0: any problem with that.\n\nChannel 1: yeah. Is that possible to call me after, like, fifteen minutes? Can you call me? Hello?\n\nChannel 0: Yeah. Or you\n\nChannel 1: Yeah.\n\nChannel 0: can or\n\nChannel 1: Yeah.\n\nChannel 0: you can call us back.\n\nChannel 1: So I'm I'm driving now. So can you call me after fifteen minutes, or do I have to call you again?\n\nChannel 0: Yeah. Actually, it's up to you. I can call you or you can call me\n\nChannel 1: You\n\nChannel 0: when\n\nChannel 1: can it's\n\nChannel 0: when you\n\nChannel 1: it's\n\nChannel 0: are available.\n\nChannel 1: better it's better if you can call me, please. Just\n\nChannel 0: Okay.\n\nChannel 1: exactly exactly thirteen minutes.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: I'll give you\n\nChannel 1: you.\n\nChannel 0: a callback after two to\n\nChannel 1: Thank\n\nChannel 0: three\n\nChannel 1: you.\n\nChannel 0: minutes.\n\nChannel 1: Thank\n\nChannel 0: Okay?\n\nChannel 1: you. Thank you, Marie. Bye.\n\nChannel 0: Mhmm. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.17424163222312927},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"positive","sentiment_score":0.44944871962070465},{"text":"This is Maureen from Airtel tech support.","start":2.24,"end":4.8199997,"sentiment":"positive","sentiment_score":0.33597237297466825},{"text":"How","start":5.6,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.22643493115901947}],"sentiment":"neutral","sentiment_score":0.33194369213147595,"channel":0,"num_words":11,"start":1.12,"end":5.8399997},{"sentences":[{"text":"Hi,","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.24403664469718933}],"sentiment":"neutral","sentiment_score":0.24403664469718933,"channel":1,"num_words":1,"start":5.68,"end":5.92},{"sentences":[{"text":"can","start":5.8399997,"end":6.0,"sentiment":"neutral","sentiment_score":0.21770544350147247}],"sentiment":"neutral","sentiment_score":0.21770544350147247,"channel":0,"num_words":1,"start":5.8399997,"end":6.0},{"sentences":[{"text":"Mary.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.2790563702583313}],"sentiment":"neutral","sentiment_score":0.2790563702583313,"channel":1,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"I assist you?","start":6.0,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.2250283012787501},{"text":"Mhmm.","start":6.7999997,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.09440045058727264}],"sentiment":"neutral","sentiment_score":0.19237133860588074,"channel":0,"num_words":4,"start":6.0,"end":7.2999997},{"sentences":[{"text":"How are you?","start":7.2,"end":8.1,"sentiment":"neutral","sentiment_score":0.13661412646373114}],"sentiment":"neutral","sentiment_score":0.13661412646373114,"channel":1,"num_words":3,"start":7.2,"end":8.1},{"sentences":[{"text":"Yes.","start":8.88,"end":9.2,"sentiment":"positive","sentiment_score":0.34092485904693604},{"text":"I'm good.","start":9.2,"end":9.5199995,"sentiment":"positive","sentiment_score":0.568239152431488},{"text":"Thanks for asking.","start":9.5199995,"end":10.32,"sentiment":"positive","sentiment_score":0.6845922668774923},{"text":"How are you?","start":10.32,"end":11.139999,"sentiment":"positive","sentiment_score":0.37242626150449115}],"sentiment":"positive","sentiment_score":0.5164954165617625,"channel":0,"num_words":9,"start":8.88,"end":11.139999},{"sentences":[{"text":"Yeah.","start":11.28,"end":11.679999,"sentiment":"neutral","sentiment_score":0.26314792037010193},{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"positive","sentiment_score":0.4847546815872192},{"text":"Good.","start":11.92,"end":12.4,"sentiment":"positive","sentiment_score":0.3719555735588074},{"text":"So I was just wondering on my home","start":12.4,"end":15.235,"sentiment":"neutral","sentiment_score":0.025660456158220768}],"sentiment":"neutral","sentiment_score":0.12046743861653587,"channel":1,"num_words":11,"start":11.28,"end":15.235},{"sentences":[{"text":"Mhmm.","start":14.965,"end":15.465,"sentiment":"neutral","sentiment_score":0.004514560103416443}],"sentiment":"neutral","sentiment_score":0.004514560103416443,"channel":0,"num_words":1,"start":14.965,"end":15.465},{"sentences":[{"text":"address, I think we don't have the NBN.","start":15.235,"end":18.615,"sentiment":"neutral","sentiment_score":-0.09267463907599449},{"text":"We have the super in in my billing.","start":19.314999,"end":22.935,"sentiment":"neutral","sentiment_score":-0.0249233222566545},{"text":"So can you please check my address?","start":24.035,"end":25.974998,"sentiment":"neutral","sentiment_score":-0.032541431220514436},{"text":"It's the service is available or no?","start":26.195,"end":28.855,"sentiment":"neutral","sentiment_score":-0.04899504833987781}],"sentiment":"neutral","sentiment_score":-0.050384634919464585,"channel":1,"num_words":30,"start":15.235,"end":28.855},{"sentences":[{"text":"Mhmm.","start":29.675,"end":29.925,"sentiment":"neutral","sentiment_score":-0.009544624015688896},{"text":"Yes.","start":29.925,"end":30.404999,"sentiment":"neutral","sentiment_score":0.01532363798469305},{"text":"Sure.","start":30.404999,"end":30.78,"sentiment":"neutral","sentiment_score":0.02934643253684044},{"text":"May I have your full address, please?","start":31.42,"end":33.440002,"sentiment":"neutral","sentiment_score":0.02222012635320425}],"sentiment":"neutral","sentiment_score":0.019066633097827433,"channel":0,"num_words":10,"start":29.675,"end":33.440002},{"sentences":[{"text":"Yeah.","start":34.059998,"end":34.559998,"sentiment":"neutral","sentiment_score":0.005089228507131338},{"text":"66","start":34.62,"end":35.42,"sentiment":"neutral","sentiment_score":-0.0019120154902338984}],"sentiment":"neutral","sentiment_score":0.00158860650844872,"channel":1,"num_words":2,"start":34.059998,"end":35.42},{"sentences":[{"text":"Seventy","start":35.260002,"end":35.760002,"sentiment":"neutral","sentiment_score":0.000783694616984576}],"sentiment":"neutral","sentiment_score":0.000783694616984576,"channel":0,"num_words":1,"start":35.260002,"end":35.760002},{"sentences":[{"text":"By 4","start":35.42,"end":36.239998,"sentiment":"neutral","sentiment_score":0.004282520618289709}],"sentiment":"neutral","sentiment_score":0.004282520618289709,"channel":1,"num_words":2,"start":35.42,"end":36.239998},{"sentences":[{"text":"two.","start":35.82,"end":36.32,"sentiment":"neutral","sentiment_score":0.004628017079085112}],"sentiment":"neutral","sentiment_score":0.004628017079085112,"channel":0,"num_words":1,"start":35.82,"end":36.32},{"sentences":[{"text":"Holy Hunt Street, Tenement Prospect, Canberra.","start":36.62,"end":40.879997,"sentiment":"neutral","sentiment_score":0.008337476834033927}],"sentiment":"neutral","sentiment_score":0.008337476834033927,"channel":1,"num_words":6,"start":36.62,"end":40.879997},{"sentences":[{"text":"Sorry?","start":40.38,"end":40.78,"sentiment":"neutral","sentiment_score":-0.015375122427940369},{"text":"72.","start":40.78,"end":41.68,"sentiment":"neutral","sentiment_score":-0.0070898281410336494}],"sentiment":"neutral","sentiment_score":-0.011232475284487009,"channel":0,"num_words":2,"start":40.38,"end":41.68},{"sentences":[{"text":"It's 66 By 4 Houlihan, H, 00, L I H A N.","start":42.575,"end":49.795002,"sentiment":"neutral","sentiment_score":-0.002294684265507385}],"sentiment":"neutral","sentiment_score":-0.002294684265507385,"channel":1,"num_words":12,"start":42.575,"end":49.795002},{"sentences":[{"text":"And let me just repeat.","start":61.429996,"end":63.05,"sentiment":"neutral","sentiment_score":-0.008581406436860561},{"text":"66 Slash 4, Holison.","start":63.429996,"end":67.049995,"sentiment":"neutral","sentiment_score":0.0005765770911239088}],"sentiment":"neutral","sentiment_score":-0.00451119153553413,"channel":0,"num_words":9,"start":61.429996,"end":67.049995},{"sentences":[{"text":"Hohlihan.","start":68.5,"end":69.0,"sentiment":"neutral","sentiment_score":-0.0007034167647361755},{"text":"Hohlihan,","start":69.78,"end":70.28,"sentiment":"neutral","sentiment_score":-0.0003240181540604681}],"sentiment":"neutral","sentiment_score":-0.0005137174593983218,"channel":1,"num_words":2,"start":68.5,"end":70.28},{"sentences":[{"text":"Holison.","start":70.47,"end":70.97,"sentiment":"neutral","sentiment_score":0.003521387930959463}],"sentiment":"neutral","sentiment_score":0.003521387930959463,"channel":0,"num_words":1,"start":70.47,"end":70.97},{"sentences":[{"text":"H H, 00, L","start":70.659996,"end":74.134995,"sentiment":"neutral","sentiment_score":-0.0031851311796344817}],"sentiment":"neutral","sentiment_score":-0.0031851311796344817,"channel":1,"num_words":4,"start":70.659996,"end":74.134995},{"sentences":[{"text":"Mhmm.","start":74.055,"end":74.555,"sentiment":"neutral","sentiment_score":-0.00564030185341835}],"sentiment":"neutral","sentiment_score":-0.00564030185341835,"channel":0,"num_words":1,"start":74.055,"end":74.555},{"sentences":[{"text":"I h","start":74.475,"end":75.855,"sentiment":"neutral","sentiment_score":-0.006666305474936962}],"sentiment":"neutral","sentiment_score":-0.006666305474936962,"channel":1,"num_words":2,"start":74.475,"end":75.855},{"sentences":[{"text":"Okay.","start":75.814995,"end":76.314995,"sentiment":"neutral","sentiment_score":-0.00322528975084424}],"sentiment":"neutral","sentiment_score":-0.00322528975084424,"channel":0,"num_words":1,"start":75.814995,"end":76.314995},{"sentences":[{"text":"a n.","start":75.995,"end":76.815,"sentiment":"neutral","sentiment_score":-0.005490593612194061}],"sentiment":"neutral","sentiment_score":-0.005490593612194061,"channel":1,"num_words":2,"start":75.995,"end":76.815},{"sentences":[{"text":"H a n.","start":77.735,"end":78.795,"sentiment":"neutral","sentiment_score":-0.002745810639074383},{"text":"Denman Prospect.","start":81.735,"end":82.795,"sentiment":"neutral","sentiment_score":0.005531456787139177}],"sentiment":"neutral","sentiment_score":0.0005650963314110414,"channel":0,"num_words":5,"start":77.735,"end":82.795},{"sentences":[{"text":"Yeah.","start":83.515,"end":83.755005,"sentiment":"neutral","sentiment_score":0.0220191590487957},{"text":"That's right.","start":83.755005,"end":84.315,"sentiment":"neutral","sentiment_score":0.045058250427246094},{"text":"Tenement Prospect.","start":84.315,"end":85.215004,"sentiment":"neutral","sentiment_score":0.029837247915565968}],"sentiment":"neutral","sentiment_score":0.034362031146883965,"channel":1,"num_words":5,"start":83.515,"end":85.215004},{"sentences":[{"text":"A C T 261111.","start":85.494995,"end":88.71,"sentiment":"neutral","sentiment_score":0.01808785879984498}],"sentiment":"neutral","sentiment_score":0.01808785879984498,"channel":0,"num_words":4,"start":85.494995,"end":88.71},{"sentences":[{"text":"Yeah.","start":89.17,"end":89.49,"sentiment":"neutral","sentiment_score":0.03717575967311859},{"text":"That's right.","start":89.49,"end":90.31,"sentiment":"neutral","sentiment_score":0.06345948204398155}],"sentiment":"neutral","sentiment_score":0.0546982412536939,"channel":1,"num_words":3,"start":89.17,"end":90.31},{"sentences":[{"text":"Is it the limited edition unit?","start":91.89,"end":94.15,"sentiment":"neutral","sentiment_score":0.00924212330331405}],"sentiment":"neutral","sentiment_score":0.00924212330331405,"channel":0,"num_words":6,"start":91.89,"end":94.15},{"sentences":[{"text":"Exactly.","start":95.25,"end":95.75,"sentiment":"neutral","sentiment_score":0.08177752792835236},{"text":"That's right.","start":96.13,"end":96.95,"sentiment":"neutral","sentiment_score":0.12665195018053055}],"sentiment":"neutral","sentiment_score":0.11169380942980449,"channel":1,"num_words":3,"start":95.25,"end":96.95},{"sentences":[{"text":"Okay.","start":97.57,"end":98.07,"sentiment":"neutral","sentiment_score":0.06631860136985779},{"text":"Is it okay if I put you on hold?","start":98.61,"end":100.049995,"sentiment":"neutral","sentiment_score":0.02300346828997135},{"text":"Let me just check the address.","start":100.049995,"end":101.415,"sentiment":"neutral","sentiment_score":0.0025256148849924403}],"sentiment":"neutral","sentiment_score":0.018031469080597162,"channel":0,"num_words":16,"start":97.57,"end":101.415},{"sentences":[{"text":"Yeah.","start":102.485,"end":102.985,"sentiment":"neutral","sentiment_score":0.030707500874996185}],"sentiment":"neutral","sentiment_score":0.030707500874996185,"channel":1,"num_words":1,"start":102.485,"end":102.985},{"sentences":[{"text":"Okay.","start":103.495,"end":103.895004,"sentiment":"neutral","sentiment_score":0.020896725356578827},{"text":"Hang on.","start":103.895004,"end":104.715004,"sentiment":"neutral","sentiment_score":0.008826037868857384},{"text":"Hello?","start":142.29001,"end":142.79001,"sentiment":"neutral","sentiment_score":0.014009468257427216}],"sentiment":"neutral","sentiment_score":0.013139567337930202,"channel":0,"num_words":4,"start":103.495,"end":142.79001},{"sentences":[{"text":"Hello?","start":143.605,"end":144.105,"sentiment":"neutral","sentiment_score":0.01591501571238041}],"sentiment":"neutral","sentiment_score":0.01591501571238041,"channel":1,"num_words":1,"start":143.605,"end":144.105},{"sentences":[{"text":"Yes.","start":144.77,"end":145.17,"sentiment":"neutral","sentiment_score":0.10581551492214204},{"text":"Thank you for waiting.","start":145.17,"end":146.23,"sentiment":"neutral","sentiment_score":0.27733876556158066},{"text":"So after checking the address, it's available under Super Network.","start":146.37,"end":150.23,"sentiment":"neutral","sentiment_score":0.099834905564785}],"sentiment":"neutral","sentiment_score":0.14756797552108764,"channel":0,"num_words":15,"start":144.77,"end":150.23},{"sentences":[{"text":"Yes.","start":150.97,"end":151.47,"sentiment":"neutral","sentiment_score":0.0025332011282444}],"sentiment":"neutral","sentiment_score":0.0025332011282444,"channel":1,"num_words":1,"start":150.97,"end":151.47},{"sentences":[{"text":"But, yeah, upon checking as well, there is a new dwelling fee charges.","start":151.01,"end":156.31,"sentiment":"neutral","sentiment_score":-0.21247935753602248},{"text":"So just to explain, it's, like, a new development charge, like a new connection fee.","start":157.015,"end":163.735,"sentiment":"neutral","sentiment_score":-0.013187789171934129},{"text":"It is a onetime fee applied to certain new property developments.","start":163.735,"end":167.195,"sentiment":"neutral","sentiment_score":0.002379046753048897}],"sentiment":"neutral","sentiment_score":-0.07522766592984016,"channel":0,"num_words":39,"start":151.01,"end":167.195},{"sentences":[{"text":"How much","start":167.94499,"end":168.42499,"sentiment":"neutral","sentiment_score":0.022580758668482304}],"sentiment":"neutral","sentiment_score":0.022580758668482304,"channel":1,"num_words":2,"start":167.94499,"end":168.42499},{"sentences":[{"text":"It","start":168.21501,"end":168.455,"sentiment":"neutral","sentiment_score":0.022951869294047356}],"sentiment":"neutral","sentiment_score":0.022951869294047356,"channel":0,"num_words":1,"start":168.21501,"end":168.455},{"sentences":[{"text":"is","start":168.42499,"end":168.665,"sentiment":"neutral","sentiment_score":0.046080417931079865}],"sentiment":"neutral","sentiment_score":0.046080417931079865,"channel":1,"num_words":1,"start":168.42499,"end":168.665},{"sentences":[{"text":"helps","start":168.455,"end":168.695,"sentiment":"neutral","sentiment_score":0.04534803330898285}],"sentiment":"neutral","sentiment_score":0.04534803330898285,"channel":0,"num_words":1,"start":168.455,"end":168.695},{"sentences":[{"text":"that one?","start":168.665,"end":169.405,"sentiment":"neutral","sentiment_score":0.04921756312251091}],"sentiment":"neutral","sentiment_score":0.04921756312251091,"channel":1,"num_words":2,"start":168.665,"end":169.405},{"sentences":[{"text":"it's $300.","start":170.535,"end":172.155,"sentiment":"neutral","sentiment_score":0.0344294561073184},{"text":"It","start":172.75,"end":172.98999,"sentiment":"neutral","sentiment_score":0.04044173285365105}],"sentiment":"neutral","sentiment_score":0.03643354835609595,"channel":0,"num_words":3,"start":170.535,"end":172.98999},{"sentences":[{"text":"$300?","start":172.78001,"end":173.92001,"sentiment":"neutral","sentiment_score":0.07653459906578064}],"sentiment":"neutral","sentiment_score":0.07653459906578064,"channel":1,"num_words":1,"start":172.78001,"end":173.92001},{"sentences":[{"text":"helps cover yeah.","start":172.98999,"end":175.17,"sentiment":"neutral","sentiment_score":0.2485927790403366},{"text":"It helps cover the cost of connecting new premises to the Internet connection.","start":175.39,"end":179.33,"sentiment":"positive","sentiment_score":0.3549661636352539},{"text":"So if you are renting, please inform your landlords that they're aware of this charge.","start":179.87,"end":184.93,"sentiment":"neutral","sentiment_score":-0.072549207508564},{"text":"But if you are the property owner, then you will be the one responsible for paying it.","start":185.175,"end":190.075,"sentiment":"neutral","sentiment_score":-0.0781735652948127},{"text":"You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":190.855,"end":203.33,"sentiment":"neutral","sentiment_score":-0.0016910687295926949}],"sentiment":"neutral","sentiment_score":0.03431275318421069,"channel":0,"num_words":84,"start":172.98999,"end":203.33},{"sentences":[{"text":"And Supa Network is the one who will contact you directly from regarding this one.","start":203.55,"end":209.01001,"sentiment":"neutral","sentiment_score":0.07143139367302259}],"sentiment":"neutral","sentiment_score":0.07143139367302259,"channel":0,"num_words":15,"start":203.55,"end":209.01001},{"sentences":[{"text":"Yeah.","start":209.555,"end":210.055,"sentiment":"neutral","sentiment_score":-0.02791222557425499}],"sentiment":"neutral","sentiment_score":-0.02791222557425499,"channel":1,"num_words":1,"start":209.555,"end":210.055},{"sentences":[{"text":"We're not yeah.","start":209.87001,"end":211.25,"sentiment":"neutral","sentiment_score":-0.12265832970539729}],"sentiment":"neutral","sentiment_score":-0.12265832970539729,"channel":0,"num_words":3,"start":209.87001,"end":211.25},{"sentences":[{"text":"So so what I have to do so how much I have to pay?","start":212.275,"end":216.275,"sentiment":"neutral","sentiment_score":-0.13290048390626907},{"text":"Because I'm I'm renting.","start":216.275,"end":217.555,"sentiment":"neutral","sentiment_score":-0.22930054366588593},{"text":"I'm not, like I'm not the owner of the property.","start":217.555,"end":220.135,"sentiment":"negative","sentiment_score":-0.3571940392255783}],"sentiment":"neutral","sentiment_score":-0.22677676220025336,"channel":1,"num_words":28,"start":212.275,"end":220.135},{"sentences":[{"text":"Yes.","start":221.345,"end":221.665,"sentiment":"neutral","sentiment_score":-0.025035928934812542},{"text":"So I suggest you coordinate this to your landlord so that they can settle the payment.","start":221.665,"end":230.805,"sentiment":"neutral","sentiment_score":0.07513238722458482},{"text":"We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting","start":231.43001,"end":241.05,"sentiment":"neutral","sentiment_score":0.036410165103999054}],"sentiment":"neutral","sentiment_score":0.05072066407555189,"channel":0,"num_words":39,"start":221.345,"end":241.05},{"sentences":[{"text":"Yeah.","start":240.655,"end":241.155,"sentiment":"neutral","sentiment_score":-0.020861255005002025}],"sentiment":"neutral","sentiment_score":-0.020861255005002025,"channel":1,"num_words":1,"start":240.655,"end":241.155},{"sentences":[{"text":"disconnected","start":241.91,"end":242.41,"sentiment":"neutral","sentiment_score":-0.02763865143060684}],"sentiment":"neutral","sentiment_score":-0.02763865143060684,"channel":0,"num_words":1,"start":241.91,"end":242.41},{"sentences":[{"text":"Alright.","start":242.175,"end":242.675,"sentiment":"neutral","sentiment_score":0.00007109220314305276}],"sentiment":"neutral","sentiment_score":0.00007109220314305276,"channel":1,"num_words":1,"start":242.175,"end":242.675},{"sentences":[{"text":"to the ATM.","start":242.55,"end":243.37001,"sentiment":"neutral","sentiment_score":0.0018107251574595769}],"sentiment":"neutral","sentiment_score":0.0018107251574595769,"channel":0,"num_words":3,"start":242.55,"end":243.37001},{"sentences":[{"text":"Yeah.","start":243.05501,"end":243.455,"sentiment":"neutral","sentiment_score":0.01977786235511303}],"sentiment":"neutral","sentiment_score":0.01977786235511303,"channel":1,"num_words":1,"start":243.05501,"end":243.455},{"sentences":[{"text":"Mhmm.","start":243.43001,"end":243.93001,"sentiment":"neutral","sentiment_score":0.018049728125333783}],"sentiment":"neutral","sentiment_score":0.018049728125333783,"channel":0,"num_words":1,"start":243.43001,"end":243.93001},{"sentences":[{"text":"Alright.","start":243.455,"end":243.77501,"sentiment":"neutral","sentiment_score":0.055291324853897095},{"text":"I will talk to him.","start":243.77501,"end":245.07501,"sentiment":"neutral","sentiment_score":0.059484734386205676},{"text":"That it's not a problem.","start":245.21501,"end":246.835,"sentiment":"neutral","sentiment_score":0.13153999000787736},{"text":"But my issue is, like, if how much how much is you guys are offering?","start":247.21501,"end":253.55501,"sentiment":"neutral","sentiment_score":-0.0927766705552737},{"text":"Because we have a lot of providers over there.","start":253.83,"end":256.73,"sentiment":"neutral","sentiment_score":-0.03261212176746792}],"sentiment":"neutral","sentiment_score":-0.01927840592605727,"channel":1,"num_words":35,"start":243.455,"end":256.73},{"sentences":[{"text":"So I just wondering how much you guys can offer me.","start":257.11,"end":260.97,"sentiment":"neutral","sentiment_score":-0.003723030063239011}],"sentiment":"neutral","sentiment_score":-0.003723030063239011,"channel":1,"num_words":11,"start":257.11,"end":260.97},{"sentences":[{"text":"Actually, it really depends on the plan that you will want to","start":262.38,"end":265.82,"sentiment":"neutral","sentiment_score":-0.028625581103066604}],"sentiment":"neutral","sentiment_score":-0.028625581103066604,"channel":0,"num_words":12,"start":262.38,"end":265.82},{"sentences":[{"text":"Yes.","start":265.91,"end":266.38998,"sentiment":"neutral","sentiment_score":-0.023807670921087265},{"text":"If I if I","start":266.38998,"end":267.19,"sentiment":"neutral","sentiment_score":-0.0087511595338583}],"sentiment":"neutral","sentiment_score":-0.011762461811304092,"channel":1,"num_words":5,"start":265.91,"end":267.19},{"sentences":[{"text":"Mhmm.","start":267.18,"end":267.68,"sentiment":"neutral","sentiment_score":-0.0211406908929348}],"sentiment":"neutral","sentiment_score":-0.0211406908929348,"channel":0,"num_words":1,"start":267.18,"end":267.68},{"sentences":[{"text":"take 25 if I take 25, how much you guys are offering me?","start":267.19,"end":271.76498,"sentiment":"neutral","sentiment_score":-0.0193259150076371},{"text":"And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full.","start":272.065,"end":281.365,"sentiment":"neutral","sentiment_score":-0.15093445405364037},{"text":"So I got the router now.","start":281.505,"end":283.365,"sentiment":"neutral","sentiment_score":-0.02731148029367129},{"text":"So and how you guys will connect?","start":283.76,"end":286.1,"sentiment":"neutral","sentiment_score":0.011402279138565063},{"text":"I don't know.","start":286.16,"end":286.96,"sentiment":"neutral","sentiment_score":-0.114435908695062}],"sentiment":"neutral","sentiment_score":-0.08368897007947618,"channel":1,"num_words":55,"start":267.19,"end":286.96},{"sentences":[{"text":"Can you help me with all this sort of information?","start":286.96,"end":289.86002,"sentiment":"neutral","sentiment_score":-0.049523260071873666}],"sentiment":"neutral","sentiment_score":-0.049523260071873666,"channel":1,"num_words":10,"start":286.96,"end":289.86002},{"sentences":[{"text":"Yeah.","start":290.89,"end":291.39,"sentiment":"neutral","sentiment_score":0.05244981497526169},{"text":"Regarding your router, we can try to connect the router.","start":292.89,"end":295.95,"sentiment":"neutral","sentiment_score":0.08581563197076321},{"text":"As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance.","start":296.17,"end":308.085,"sentiment":"neutral","sentiment_score":0.1297028759314168}],"sentiment":"neutral","sentiment_score":0.117414173537067,"channel":0,"num_words":42,"start":290.89,"end":308.085},{"sentences":[{"text":"Yeah.","start":307.70502,"end":308.025,"sentiment":"neutral","sentiment_score":0.12975041568279266},{"text":"That will be great if","start":308.025,"end":309.065,"sentiment":"neutral","sentiment_score":0.25446961224079134}],"sentiment":"neutral","sentiment_score":0.23368307948112488,"channel":1,"num_words":6,"start":307.70502,"end":309.065},{"sentences":[{"text":"Yeah.","start":308.945,"end":309.445,"sentiment":"neutral","sentiment_score":0.15741027891635895}],"sentiment":"neutral","sentiment_score":0.15741027891635895,"channel":0,"num_words":1,"start":308.945,"end":309.445},{"sentences":[{"text":"you assist me over the phone.","start":309.065,"end":310.685,"sentiment":"neutral","sentiment_score":0.03822127232948939},{"text":"I think email I'm I'm very confused with that one.","start":310.81998,"end":314.75998,"sentiment":"neutral","sentiment_score":-0.20062189549207687}],"sentiment":"neutral","sentiment_score":-0.11105570755898952,"channel":1,"num_words":16,"start":309.065,"end":314.75998},{"sentences":[{"text":"Yeah.","start":314.945,"end":315.185,"sentiment":"neutral","sentiment_score":0.04688263684511185},{"text":"Yeah.","start":315.185,"end":315.685,"sentiment":"neutral","sentiment_score":0.08025698363780975},{"text":"So, yeah, we can help you connect with it.","start":316.465,"end":320.01,"sentiment":"neutral","sentiment_score":0.22414665834771264},{"text":"But as long as it's compatible,","start":320.65002,"end":323.47,"sentiment":"neutral","sentiment_score":0.13942797730366388}],"sentiment":"neutral","sentiment_score":0.17535455349613638,"channel":0,"num_words":17,"start":314.945,"end":323.47},{"sentences":[{"text":"Can you","start":323.38,"end":324.19998,"sentiment":"neutral","sentiment_score":0.2975820153951645}],"sentiment":"neutral","sentiment_score":0.2975820153951645,"channel":1,"num_words":2,"start":323.38,"end":324.19998},{"sentences":[{"text":"we won't have","start":324.33002,"end":324.89,"sentiment":"neutral","sentiment_score":0.29981084167957306}],"sentiment":"neutral","sentiment_score":0.29981084167957306,"channel":0,"num_words":3,"start":324.33002,"end":324.89},{"sentences":[{"text":"is","start":324.74,"end":325.24,"sentiment":"neutral","sentiment_score":0.22745297849178311}],"sentiment":"neutral","sentiment_score":0.22745297849178311,"channel":1,"num_words":1,"start":324.74,"end":325.24},{"sentences":[{"text":"any problem with that.","start":324.89,"end":326.35,"sentiment":"neutral","sentiment_score":0.2639455199241638}],"sentiment":"neutral","sentiment_score":0.2639455199241638,"channel":0,"num_words":4,"start":324.89,"end":326.35},{"sentences":[{"text":"yeah.","start":326.67502,"end":327.075,"sentiment":"neutral","sentiment_score":0.11670778691768646},{"text":"Is that possible to call me after, like, fifteen minutes?","start":327.075,"end":332.215,"sentiment":"neutral","sentiment_score":0.05111813899129629},{"text":"Can you call me?","start":332.515,"end":333.655,"sentiment":"neutral","sentiment_score":0.006871474906802177},{"text":"Hello?","start":335.635,"end":336.135,"sentiment":"neutral","sentiment_score":0.011884771287441254}],"sentiment":"neutral","sentiment_score":0.04170374048408121,"channel":1,"num_words":16,"start":326.67502,"end":336.135},{"sentences":[{"text":"Yeah.","start":335.675,"end":336.175,"sentiment":"neutral","sentiment_score":0.022426411509513855},{"text":"Or you","start":336.235,"end":336.715,"sentiment":"neutral","sentiment_score":0.016745920293033123}],"sentiment":"neutral","sentiment_score":0.018639417365193367,"channel":0,"num_words":3,"start":335.675,"end":336.715},{"sentences":[{"text":"Yeah.","start":336.67502,"end":337.155,"sentiment":"neutral","sentiment_score":0.04205887392163277}],"sentiment":"neutral","sentiment_score":0.04205887392163277,"channel":1,"num_words":1,"start":336.67502,"end":337.155},{"sentences":[{"text":"can or","start":336.715,"end":337.35498,"sentiment":"neutral","sentiment_score":0.029652121476829052}],"sentiment":"neutral","sentiment_score":0.029652121476829052,"channel":0,"num_words":2,"start":336.715,"end":337.35498},{"sentences":[{"text":"Yeah.","start":337.155,"end":337.655,"sentiment":"neutral","sentiment_score":0.0428258404135704}],"sentiment":"neutral","sentiment_score":0.0428258404135704,"channel":1,"num_words":1,"start":337.155,"end":337.655},{"sentences":[{"text":"you can call us back.","start":337.35498,"end":338.815,"sentiment":"neutral","sentiment_score":0.029946815595030783}],"sentiment":"neutral","sentiment_score":0.029946815595030783,"channel":0,"num_words":5,"start":337.35498,"end":338.815},{"sentences":[{"text":"So I'm I'm driving now.","start":339.61002,"end":341.47,"sentiment":"neutral","sentiment_score":0.02389725558459759},{"text":"So can you call me after fifteen minutes, or do I have to call you again?","start":341.69,"end":346.27002,"sentiment":"neutral","sentiment_score":-0.00023205089382827293}],"sentiment":"neutral","sentiment_score":0.005513022077225503,"channel":1,"num_words":21,"start":339.61002,"end":346.27002},{"sentences":[{"text":"Yeah.","start":347.65997,"end":347.97998,"sentiment":"neutral","sentiment_score":0.0530601441860199},{"text":"Actually, it's up to you.","start":347.97998,"end":349.65997,"sentiment":"neutral","sentiment_score":0.08674691915512085},{"text":"I can call you or you can call me","start":349.65997,"end":351.75998,"sentiment":"neutral","sentiment_score":0.04782977079351743}],"sentiment":"neutral","sentiment_score":0.061150845140218735,"channel":0,"num_words":15,"start":347.65997,"end":351.75998},{"sentences":[{"text":"You","start":351.85498,"end":352.095,"sentiment":"neutral","sentiment_score":0.029322821646928787}],"sentiment":"neutral","sentiment_score":0.029322821646928787,"channel":1,"num_words":1,"start":351.85498,"end":352.095},{"sentences":[{"text":"when","start":352.06,"end":352.56,"sentiment":"neutral","sentiment_score":0.0324532575905323}],"sentiment":"neutral","sentiment_score":0.0324532575905323,"channel":0,"num_words":1,"start":352.06,"end":352.56},{"sentences":[{"text":"can it's","start":352.095,"end":353.055,"sentiment":"neutral","sentiment_score":0.027824902907013893}],"sentiment":"neutral","sentiment_score":0.027824902907013893,"channel":1,"num_words":2,"start":352.095,"end":353.055},{"sentences":[{"text":"when you","start":352.62,"end":353.09998,"sentiment":"neutral","sentiment_score":0.030318770557641983}],"sentiment":"neutral","sentiment_score":0.030318770557641983,"channel":0,"num_words":2,"start":352.62,"end":353.09998},{"sentences":[{"text":"it's","start":353.055,"end":353.29498,"sentiment":"neutral","sentiment_score":0.052236407995224}],"sentiment":"neutral","sentiment_score":0.052236407995224,"channel":1,"num_words":1,"start":353.055,"end":353.29498},{"sentences":[{"text":"are available.","start":353.09998,"end":353.75998,"sentiment":"neutral","sentiment_score":0.04539928212761879}],"sentiment":"neutral","sentiment_score":0.04539928212761879,"channel":0,"num_words":2,"start":353.09998,"end":353.75998},{"sentences":[{"text":"better it's better if you can call me, please.","start":353.29498,"end":356.75497,"sentiment":"neutral","sentiment_score":0.02967784201933278},{"text":"Just","start":357.29498,"end":357.79498,"sentiment":"neutral","sentiment_score":0.052697837352752686}],"sentiment":"neutral","sentiment_score":0.03197984155267477,"channel":1,"num_words":10,"start":353.29498,"end":357.79498},{"sentences":[{"text":"Okay.","start":357.65997,"end":358.15997,"sentiment":"neutral","sentiment_score":0.06635929644107819}],"sentiment":"neutral","sentiment_score":0.06635929644107819,"channel":0,"num_words":1,"start":357.65997,"end":358.15997},{"sentences":[{"text":"exactly exactly thirteen minutes.","start":357.85498,"end":360.35498,"sentiment":"neutral","sentiment_score":0.07952767610549927}],"sentiment":"neutral","sentiment_score":0.07952767610549927,"channel":1,"num_words":4,"start":357.85498,"end":360.35498},{"sentences":[{"text":"Okay.","start":361.58,"end":362.08,"sentiment":"neutral","sentiment_score":0.18959571421146393}],"sentiment":"neutral","sentiment_score":0.18959571421146393,"channel":0,"num_words":1,"start":361.58,"end":362.08},{"sentences":[{"text":"Thank","start":362.87094,"end":363.19095,"sentiment":"positive","sentiment_score":0.35867828130722046}],"sentiment":"positive","sentiment_score":0.35867828130722046,"channel":1,"num_words":1,"start":362.87094,"end":363.19095},{"sentences":[{"text":"I'll give you","start":362.875,"end":363.195,"sentiment":"neutral","sentiment_score":0.3255143463611603}],"sentiment":"neutral","sentiment_score":0.3255143463611603,"channel":0,"num_words":3,"start":362.875,"end":363.195},{"sentences":[{"text":"you.","start":363.19095,"end":363.69095,"sentiment":"positive","sentiment_score":0.3672976493835449}],"sentiment":"positive","sentiment_score":0.3672976493835449,"channel":1,"num_words":1,"start":363.19095,"end":363.69095},{"sentences":[{"text":"a callback after two to","start":363.195,"end":364.39502,"sentiment":"neutral","sentiment_score":0.1413978323340416}],"sentiment":"neutral","sentiment_score":0.1413978323340416,"channel":0,"num_words":5,"start":363.195,"end":364.39502},{"sentences":[{"text":"Thank","start":364.39096,"end":364.63095,"sentiment":"neutral","sentiment_score":0.26043036580085754}],"sentiment":"neutral","sentiment_score":0.26043036580085754,"channel":1,"num_words":1,"start":364.39096,"end":364.63095},{"sentences":[{"text":"three","start":364.39502,"end":364.635,"sentiment":"positive","sentiment_score":0.3604843616485596}],"sentiment":"positive","sentiment_score":0.3604843616485596,"channel":0,"num_words":1,"start":364.39502,"end":364.635},{"sentences":[{"text":"you.","start":364.63095,"end":365.03094,"sentiment":"neutral","sentiment_score":0.20373079180717468}],"sentiment":"neutral","sentiment_score":0.20373079180717468,"channel":1,"num_words":1,"start":364.63095,"end":365.03094},{"sentences":[{"text":"minutes.","start":364.635,"end":365.11502,"sentiment":"neutral","sentiment_score":0.08147160708904266}],"sentiment":"neutral","sentiment_score":0.08147160708904266,"channel":0,"num_words":1,"start":364.635,"end":365.11502},{"sentences":[{"text":"Thank","start":365.03094,"end":365.35095,"sentiment":"positive","sentiment_score":0.5712059140205383}],"sentiment":"positive","sentiment_score":0.5712059140205383,"channel":1,"num_words":1,"start":365.03094,"end":365.35095},{"sentences":[{"text":"Okay?","start":365.11502,"end":365.61502,"sentiment":"positive","sentiment_score":0.3942568898200989}],"sentiment":"positive","sentiment_score":0.3942568898200989,"channel":0,"num_words":1,"start":365.11502,"end":365.61502},{"sentences":[{"text":"you.","start":365.35095,"end":365.67096,"sentiment":"positive","sentiment_score":0.47310227155685425},{"text":"Thank you, Marie.","start":365.67096,"end":366.65094,"sentiment":"positive","sentiment_score":0.7321853637695312},{"text":"Bye.","start":366.71094,"end":367.21094,"sentiment":"positive","sentiment_score":0.5122995376586914}],"sentiment":"positive","sentiment_score":0.6363915801048279,"channel":1,"num_words":5,"start":365.35095,"end":367.21094},{"sentences":[{"text":"Mhmm.","start":366.795,"end":367.295,"sentiment":"neutral","sentiment_score":0.2321825325489044},{"text":"You're welcome.","start":367.755,"end":368.495,"sentiment":"positive","sentiment_score":0.622039258480072},{"text":"Bye.","start":368.555,"end":369.055,"sentiment":"neutral","sentiment_score":-0.09629769623279572}],"sentiment":"positive","sentiment_score":0.3449908383190632,"channel":0,"num_words":4,"start":366.795,"end":369.055}]},"summary":{"result":"success","short":"A customer named Mary from Airtel tech support calls to inquire about a billing issue regarding her service. The representative informs her that there is a new development charge of $300 and that she will be responsible for paying it. The representative also explains that the service may be suspended if the payment isn't made by the due date and suggests that Mary coordinate with her landlord to settle the payment."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How Hi, can Mary. I assist you? Mhmm.","start_word":3,"end_word":17,"intents":[{"intent":"Offer assistance to mary","confidence_score":0.00010829126}]},{"text":"I assist you? Mhmm.","start_word":14,"end_word":17,"intents":[{"intent":"Offer assistance with address check","confidence_score":0.000021458734}]},{"text":"Thanks for asking. How are you? Yeah.","start_word":24,"end_word":30,"intents":[{"intent":"Express gratitude for assistance","confidence_score":0.036107905}]},{"text":"So I was just wondering on my home Mhmm. address, I think we don't have the NBN. We have the super in in my billing. So can you please check my address?","start_word":33,"end_word":64,"intents":[{"intent":"Verify address and vehicle information","confidence_score":0.0000014598635}]},{"text":"Is it the limited edition unit? Exactly.","start_word":147,"end_word":153,"intents":[{"intent":"Inquire about specific vehicle details","confidence_score":0.0000440141}]},{"text":"But, yeah, upon checking as well, there is a new dwelling fee charges.","start_word":194,"end_word":206,"intents":[{"intent":"Request information about new dwelling fee charges","confidence_score":0.0007769321}]},{"text":"So just to explain, it's, like, a new development charge, like a new connection fee. It is a onetime fee applied to certain new property developments.","start_word":208,"end_word":233,"intents":[{"intent":"Explain development fee","confidence_score":0.059007134},{"intent":"Explain charge","confidence_score":0.03876586},{"intent":"Explain service benefits","confidence_score":0.00008637782}]},{"text":"So I suggest you coordinate this to your landlord so that they can settle the payment. We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting Yeah.","start_word":376,"end_word":414,"intents":[{"intent":"Coordinate payment","confidence_score":0.55803084}]},{"text":"But my issue is, like, if how much how much is you guys are offering? Because we have a lot of providers over there. So I just wondering how much you guys can offer me. Actually, it really depends on the plan that you will want to Yes.","start_word":433,"end_word":480,"intents":[{"intent":"Determine price options","confidence_score":0.00017628244}]},{"text":"Actually, it really depends on the plan that you will want to Yes.","start_word":468,"end_word":480,"intents":[{"intent":"Determine plan offered","confidence_score":0.006686936}]},{"text":"Can you help me with all this sort of information? Yeah. Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance. Yeah.","start_word":541,"end_word":593,"intents":[{"intent":"Assist","confidence_score":0.0037416806}]},{"text":"Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance. Yeah.","start_word":552,"end_word":593,"intents":[{"intent":"Connect router","confidence_score":0.48453844}]},{"text":"Is that possible to call me after, like, fifteen minutes? Can you call me? Hello? Yeah. Or you Yeah. can or Yeah. you can call us back. So I'm I'm driving now. So can you call me after fifteen minutes, or do I have to call you again? Yeah.","start_word":644,"end_word":692,"intents":[{"intent":"Call back","confidence_score":0.8194656}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.17424163222312927},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3622151017189026},{"text":"How Hi, can Mary. I assist you? Mhmm. How are you?","start_word":10,"end_word":20,"sentiment":"neutral","sentiment_score":0.18349917232990265},{"text":"Yes. I'm good. Thanks for asking. How are you?","start_word":21,"end_word":29,"sentiment":"positive","sentiment_score":0.5160123705863953},{"text":"Yeah.","start_word":30,"end_word":30,"sentiment":"neutral","sentiment_score":0.26314792037010193},{"text":"Good. Good.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4283551275730133},{"text":"So I was just wondering on my home Mhmm. address, I think we don't have the NBN. We have the super in in my billing. So can you please check my address? It's the service is available or no? Mhmm. Yes. Sure. May I have your full address, please? Yeah. 66 Seventy By 4 two. Holy Hunt Street, Tenement Prospect, Canberra. Sorry? 72. It's 66 By 4 Houlihan, H, 00, L I H A N. And let me just repeat. 66 Slash 4, Holison. Hohlihan. Hohlihan, Holison. H H, 00, L Mhmm. I h Okay. a n. H a n. Denman Prospect. Yeah. That's right. Tenement Prospect. A C T 261111. Yeah. That's right. Is it the limited edition unit? Exactly. That's right. Okay. Is it okay if I put you on hold? Let me just check the address. Yeah. Okay. Hang on. Hello? Hello? Yes. Thank you for waiting. So after checking the address, it's available under Super Network. Yes. But, yeah, upon checking as well, there is a new dwelling fee charges. So just to explain, it's, like, a new development charge, like a new connection fee. It is a onetime fee applied to certain new property developments. How much It is helps that one? it's $300. It $300? helps cover yeah.","start_word":33,"end_word":246,"sentiment":"neutral","sentiment_score":0.004051591914852159},{"text":"It helps cover the cost of connecting new premises to the Internet connection.","start_word":247,"end_word":259,"sentiment":"positive","sentiment_score":0.35128095746040344},{"text":"So if you are renting, please inform your landlords that they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. You'll still be able to connect to the Internet even if the connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. And Supa Network is the one who will contact you directly from regarding this one. Yeah. We're not yeah. So so what I have to do so how much I have to pay? Because I'm I'm renting.","start_word":260,"end_word":364,"sentiment":"neutral","sentiment_score":-0.04871397465467453},{"text":"I'm not, like I'm not the owner of the property.","start_word":365,"end_word":374,"sentiment":"negative","sentiment_score":-0.3466404378414154},{"text":"Yes. So I suggest you coordinate this to your landlord so that they can settle the payment. We can still activate the service, but you also need to settle this one for you to prevent being suspended or disconnecting Yeah. disconnected Alright. to the ATM. Yeah. Mhmm. Alright. I will talk to him. That it's not a problem. But my issue is, like, if how much how much is you guys are offering? Because we have a lot of providers over there. So I just wondering how much you guys can offer me. Actually, it really depends on the plan that you will want to Yes. If I if I Mhmm. take 25 if I take 25, how much you guys are offering me? And I don't need I don't need a router as well, because I got the router from a a a before provider, and I paid full. So I got the router now. So and how you guys will connect? I don't know. Can you help me with all this sort of information? Yeah. Regarding your router, we can try to connect the router. As long as the router is compatible with Optic's fiber reconnection, we'll be sending you an email instruction, and we'll assist you over the phone as well if you need assistance. Yeah. That will be great if Yeah. you assist me over the phone. I think email I'm I'm very confused with that one. Yeah. Yeah. So, yeah, we can help you connect with it. But as long as it's compatible, Can you we won't have is any problem with that. yeah. Is that possible to call me after, like, fifteen minutes? Can you call me? Hello? Yeah. Or you Yeah. can or Yeah. you can call us back. So I'm I'm driving now. So can you call me after fifteen minutes, or do I have to call you again? Yeah. Actually, it's up to you. I can call you or you can call me You when can it's when you it's are available. better it's better if you can call me, please. Just Okay. exactly exactly thirteen minutes. Okay.","start_word":375,"end_word":731,"sentiment":"neutral","sentiment_score":0.025138670469031617},{"text":"Thank I'll give you you.","start_word":732,"end_word":736,"sentiment":"positive","sentiment_score":0.3380090594291687},{"text":"a callback after two to Thank three you. minutes.","start_word":737,"end_word":745,"sentiment":"neutral","sentiment_score":0.1923583530717426},{"text":"Thank Okay? you. Thank you, Marie. Bye.","start_word":746,"end_word":752,"sentiment":"positive","sentiment_score":0.5769540667533875},{"text":"Mhmm.","start_word":753,"end_word":753,"sentiment":"neutral","sentiment_score":0.2321825325489044},{"text":"You're welcome. Bye.","start_word":754,"end_word":756,"sentiment":"positive","sentiment_score":0.5301061868667603}],"average":{"sentiment":"neutral","sentiment_score":0.03853936519018665}}}}