{"metadata":{"transaction_key":"deprecated","request_id":"019fb0b4-575c-7382-9828-502d02a883c4","sha256":"a740bc82de1868f62180ecfcb7b864ecd52f95d8f7ae20c1309d267f18c94cc5","created":"2026-07-30T01:47:17.671Z","duration":18.719938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":86},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":86,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Matthew McPherson. 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You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible. Thank you very much. Bye bye.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up or press","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.0651613101363182},{"text":"You've reached Matthew McPherson.","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.06325376313179731},{"text":"Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start":3.52,"end":10.48,"sentiment":"neutral","sentiment_score":-0.05617179907858372},{"text":"Thank you very much.","start":10.48,"end":11.36,"sentiment":"positive","sentiment_score":0.7366389334201813},{"text":"Bye bye.","start":11.36,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2610270529985428}],"sentiment":"neutral","sentiment_score":0.04170988963709937,"num_words":45,"start":1.8399999,"end":12.0199995},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":13.324937,"end":15.824937,"sentiment":"neutral","sentiment_score":-0.014966252958402038},{"text":"When you have finished recording, you may hang up or press","start":15.884937,"end":18.719938,"sentiment":"neutral","sentiment_score":-0.008112311532551592}],"sentiment":"neutral","sentiment_score":-0.010998181606593885,"num_words":19,"start":13.324937,"end":18.719938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible. Thank you very much. Bye bye.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up or press","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.0651613101363182},{"text":"You've reached Matthew McPherson.","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.06325376313179731},{"text":"Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start":3.52,"end":10.48,"sentiment":"neutral","sentiment_score":-0.05617179907858372},{"text":"Thank you very much.","start":10.48,"end":11.36,"sentiment":"positive","sentiment_score":0.7366389334201813},{"text":"Bye bye.","start":11.36,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2610270529985428}],"sentiment":"neutral","sentiment_score":0.04170988963709937,"channel":1,"num_words":45,"start":1.8399999,"end":12.0199995},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":13.324937,"end":15.824937,"sentiment":"neutral","sentiment_score":-0.014966252958402038},{"text":"When you have finished recording, you may hang up or press","start":15.884937,"end":18.719938,"sentiment":"neutral","sentiment_score":-0.008112311532551592}],"sentiment":"neutral","sentiment_score":-0.010998181606593885,"channel":1,"num_words":19,"start":13.324937,"end":18.719938}]},"summary":{"result":"success","short":"The customer calls Matthew McPherson, but he is not available and his voicemail prompts the customer to leave their name, number, and reason for calling. The customer is instructed to leave a detailed message after the tone and can either end the call or press a button for further options."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":45,"end_word":52,"intents":[{"intent":"Leave message","confidence_score":0.4231158}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Matthew McPherson. Sorry I can't take your call at the moment, but please leave your name, number, and a reason for your call, and I will attempt to get back to you as soon as possible.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":-0.03283402696251869},{"text":"Thank you very much.","start_word":39,"end_word":42,"sentiment":"positive","sentiment_score":0.7260789275169373},{"text":"Bye bye. Please leave a detailed message after the tone. When you have finished recording, you may hang up or press","start_word":43,"end_word":63,"sentiment":"neutral","sentiment_score":0.03903212770819664}],"average":{"sentiment":"neutral","sentiment_score":0.033851446107376455}}}}