{"metadata":{"transaction_key":"deprecated","request_id":"01a0c28d-7a23-7072-a251-5c7564578e5b","sha256":"7bb301051166eea8343e353ecfa607a782e7993e5f494c246dd1547f5a60ccbb","created":"2026-09-21T06:00:48.424Z","duration":43.199936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":123,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":135},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Victor, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the comp oh, okay. No. No worries. Okay.","confidence":0.99902344,"words":[{"word":"yeah","start":3.12,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09997210651636124},{"word":"good","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4096582233905792},{"word":"afternoon","start":3.6799998,"end":4.18,"confidence":0.9638672,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2646781802177429},{"word":"victor","start":4.96,"end":5.3599997,"confidence":0.8173828,"punctuated_word":"Victor,","sentiment":"neutral","sentiment_score":0.3305549621582031},{"word":"it's","start":5.3599997,"end":5.8599997,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.31091004610061646},{"word":"ronald","start":6.08,"end":6.58,"confidence":0.98828125,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.29819560050964355},{"word":"from","start":7.2,"end":7.7,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2601655125617981},{"word":"cloud","start":7.7599998,"end":8.16,"confidence":0.67871094,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.30835843086242676},{"word":"solution","start":8.16,"end":8.66,"confidence":0.9536133,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.24531878530979156},{"word":"it","start":8.72,"end":9.22,"confidence":0.9926758,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.248929500579834},{"word":"how","start":9.84,"end":10.0,"confidence":0.9506836,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.29562366008758545},{"word":"are","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26804888248443604},{"word":"you","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30527180433273315},{"word":"doing","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2874874174594879},{"word":"today","start":10.48,"end":10.98,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.23188641667366028},{"word":"alright","start":13.599999,"end":14.0,"confidence":0.9770508,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.30774053931236267},{"word":"okay","start":14.0,"end":14.24,"confidence":0.842041,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4357127547264099},{"word":"that's","start":14.24,"end":14.48,"confidence":0.9187012,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7565938830375671},{"word":"wonderful","start":14.48,"end":14.98,"confidence":0.9995117,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6554408073425293},{"word":"victor","start":16.315,"end":16.635,"confidence":0.85498047,"punctuated_word":"Victor,","sentiment":"neutral","sentiment_score":0.19380256533622744},{"word":"i","start":16.635,"end":16.795,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.173495814204216},{"word":"hope","start":16.795,"end":16.955,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.15602800250053406},{"word":"you","start":16.955,"end":17.115,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1263085901737213},{"word":"still","start":17.115,"end":17.435001,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.09244955331087112},{"word":"remember","start":17.435001,"end":17.915,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.07809769362211227},{"word":"the","start":17.915,"end":17.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09699825942516328},{"word":"company","start":17.995,"end":18.475,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.14594270288944244},{"word":"because","start":18.475,"end":18.795,"confidence":0.6694336,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08191727846860886},{"word":"the","start":18.795,"end":18.955,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07829266041517258},{"word":"last","start":18.955,"end":19.195,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05532810837030411},{"word":"time","start":19.195,"end":19.435001,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08421951532363892},{"word":"that","start":19.435001,"end":19.595001,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09256774932146072},{"word":"we","start":19.595001,"end":19.915,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0859348475933075},{"word":"touch","start":19.915,"end":20.155,"confidence":0.50634766,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11558429896831512},{"word":"base","start":20.155,"end":20.395,"confidence":0.9951172,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.10638207197189332},{"word":"with","start":20.395,"end":20.635,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10380221158266068},{"word":"you","start":20.635,"end":20.795,"confidence":0.9428711,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.11121994256973268},{"word":"it","start":20.795,"end":20.955,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06099758297204971},{"word":"was","start":20.955,"end":21.195,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.050393469631671906},{"word":"february","start":21.195,"end":21.695,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.06962703168392181},{"word":"of","start":21.755001,"end":21.915,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0759919211268425},{"word":"this","start":21.915,"end":22.155,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.06381375342607498},{"word":"year","start":22.155,"end":22.655,"confidence":0.97753906,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.07782404124736786},{"word":"and","start":23.195,"end":23.695,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06133922562003136},{"word":"during","start":23.755001,"end":24.155,"confidence":0.9941406,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.04751387983560562},{"word":"that","start":24.155,"end":24.395,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06291336566209793},{"word":"time","start":24.395,"end":24.715,"confidence":0.9941406,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.04825960472226143},{"word":"i","start":24.715,"end":24.875,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.051579806953668594},{"word":"was","start":24.875,"end":25.355,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04029596969485283},{"word":"trying","start":25.355,"end":25.675,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.05966347083449364},{"word":"to","start":25.675,"end":25.915,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0722111389040947},{"word":"arrange","start":25.915,"end":26.315,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0808696448802948},{"word":"a","start":26.315,"end":26.475,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08777326345443726},{"word":"meeting","start":26.475,"end":26.795,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08122292906045914},{"word":"with","start":26.795,"end":27.035,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07529417425394058},{"word":"you","start":27.035,"end":27.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10308584570884705},{"word":"together","start":27.96,"end":28.359999,"confidence":0.9970703,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.089994415640831},{"word":"with","start":28.359999,"end":28.679998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09134292602539062},{"word":"my","start":28.679998,"end":28.92,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.12390029430389404},{"word":"cto","start":28.92,"end":29.42,"confidence":0.9791667,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.11859852075576782},{"word":"mister","start":29.56,"end":30.06,"confidence":0.99365234,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.09914357960224152},{"word":"bajid","start":30.119999,"end":30.619999,"confidence":0.49926758,"punctuated_word":"Bajid","sentiment":"neutral","sentiment_score":0.10050319880247116},{"word":"singh","start":30.68,"end":31.18,"confidence":0.8388672,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.1122627854347229},{"word":"to","start":31.56,"end":31.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10496940463781355},{"word":"introduce","start":31.96,"end":32.46,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07881040871143341},{"word":"our","start":32.52,"end":32.76,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07367339730262756},{"word":"company","start":32.76,"end":33.079998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10307389497756958},{"word":"and","start":33.079998,"end":33.239998,"confidence":0.95166016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10513534396886826},{"word":"our","start":33.239998,"end":33.48,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07366231083869934},{"word":"services","start":33.48,"end":33.98,"confidence":0.9946289,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.06571105867624283},{"word":"name","start":35.079998,"end":35.32,"confidence":0.9448242,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.1735292375087738},{"word":"of","start":35.32,"end":35.48,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.20297448337078097},{"word":"the","start":35.48,"end":35.559998,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23773065209388733},{"word":"comp","start":35.559998,"end":36.059998,"confidence":0.38916016,"punctuated_word":"comp","sentiment":"neutral","sentiment_score":-0.1743999868631363},{"word":"oh","start":37.8,"end":38.04,"confidence":0.90234375,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.011249927803874016},{"word":"okay","start":38.04,"end":38.54,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.015376223251223564},{"word":"no","start":38.6,"end":38.84,"confidence":0.8322754,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.014208359643816948},{"word":"no","start":38.84,"end":39.079998,"confidence":0.99316406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.018574092537164688},{"word":"worries","start":39.079998,"end":39.579998,"confidence":0.9387207,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.03206664323806763},{"word":"okay","start":39.64,"end":40.14,"confidence":0.8210449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00027506984770298004}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Victor, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. Name of the comp oh, okay.\n\nNo. No worries. Okay.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.09997210651636124},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.33716820180416107},{"text":"Victor, it's Ronald from Cloud Solution IT.","start":4.96,"end":9.22,"sentiment":"neutral","sentiment_score":0.28606183401175905},{"text":"How are you doing today?","start":9.84,"end":10.98,"sentiment":"neutral","sentiment_score":0.27766363620758056},{"text":"Alright.","start":13.599999,"end":14.0,"sentiment":"neutral","sentiment_score":0.30774053931236267}],"sentiment":"neutral","sentiment_score":0.2795500042848289,"num_words":16,"start":3.12,"end":14.0},{"sentences":[{"text":"Okay.","start":14.0,"end":14.24,"sentiment":"positive","sentiment_score":0.4357127547264099},{"text":"That's wonderful.","start":14.24,"end":14.98,"sentiment":"positive","sentiment_score":0.7060173451900482},{"text":"Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":16.315,"end":22.655,"sentiment":"neutral","sentiment_score":0.0990424860889713},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start":23.195,"end":33.98,"sentiment":"neutral","sentiment_score":0.0819556984912466},{"text":"Name of the comp oh, okay.","start":35.079998,"end":38.54,"sentiment":"neutral","sentiment_score":-0.1270013681302468}],"sentiment":"neutral","sentiment_score":0.09459271269539991,"num_words":60,"start":14.0,"end":38.54},{"sentences":[{"text":"No.","start":38.6,"end":38.84,"sentiment":"neutral","sentiment_score":-0.014208359643816948},{"text":"No worries.","start":38.84,"end":39.579998,"sentiment":"neutral","sentiment_score":-0.025320367887616158},{"text":"Okay.","start":39.64,"end":40.14,"sentiment":"neutral","sentiment_score":0.00027506984770298004}],"sentiment":"neutral","sentiment_score":-0.01614350639283657,"num_words":4,"start":38.6,"end":40.14}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thank you. No. I'm not interested. Thank you. Thank you. Sorry.","confidence":0.9921875,"words":[{"word":"hello","start":0.79999995,"end":1.3,"confidence":0.89990234,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01991957053542137},{"word":"good","start":11.84,"end":12.16,"confidence":0.78222656,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4625617265701294},{"word":"thank","start":12.16,"end":12.4,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6071418523788452},{"word":"you","start":12.4,"end":12.885,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.444024920463562},{"word":"no","start":34.46,"end":34.699997,"confidence":0.9716797,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.46858417987823486},{"word":"i'm","start":34.699997,"end":34.78,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5200665593147278},{"word":"not","start":34.78,"end":35.02,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5807031393051147},{"word":"interested","start":35.02,"end":35.52,"confidence":0.9941406,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.49963074922561646},{"word":"thank","start":35.579998,"end":35.82,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.19227683544158936},{"word":"you","start":35.82,"end":36.32,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.047574080526828766},{"word":"thank","start":38.3,"end":38.699997,"confidence":0.5683594,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.002045147120952606},{"word":"you","start":38.699997,"end":39.18,"confidence":0.88549805,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.015388211235404016},{"word":"sorry","start":39.18,"end":39.68,"confidence":0.680542,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.026011962443590164}],"paragraphs":{"transcript":"\nHello? Good. Thank you. No. I'm not interested.\n\nThank you. Thank you. Sorry.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.01991957053542137},{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.4625617265701294},{"text":"Thank you.","start":12.16,"end":12.885,"sentiment":"positive","sentiment_score":0.5255833864212036},{"text":"No.","start":34.46,"end":34.699997,"sentiment":"negative","sentiment_score":-0.46858417987823486},{"text":"I'm not interested.","start":34.699997,"end":35.52,"sentiment":"negative","sentiment_score":-0.5334668159484863}],"sentiment":"neutral","sentiment_score":-0.06691706972196698,"num_words":8,"start":0.79999995,"end":35.52},{"sentences":[{"text":"Thank you.","start":35.579998,"end":36.32,"sentiment":"neutral","sentiment_score":-0.11992545798420906},{"text":"Thank you.","start":38.3,"end":39.18,"sentiment":"neutral","sentiment_score":-0.006671532057225705},{"text":"Sorry.","start":39.18,"end":39.68,"sentiment":"neutral","sentiment_score":-0.026011962443590164}],"sentiment":"neutral","sentiment_score":-0.05584118850529194,"num_words":5,"start":35.579998,"end":39.68}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good afternoon. Victor, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Alright. Okay. That's wonderful. Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.\n\nChannel 1: No. I'm not interested.\n\nChannel 0: Name of the comp\n\nChannel 1: Thank you.\n\nChannel 0: oh, okay.\n\nChannel 1: Thank\n\nChannel 0: No.\n\nChannel 1: you.\n\nChannel 0: No worries.\n\nChannel 1: Sorry.\n\nChannel 0: Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.01991957053542137}],"sentiment":"neutral","sentiment_score":0.01991957053542137,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.09997210651636124},{"text":"Good afternoon.","start":3.4399998,"end":4.18,"sentiment":"positive","sentiment_score":0.33716820180416107},{"text":"Victor, it's Ronald from Cloud Solution IT.","start":4.96,"end":9.22,"sentiment":"neutral","sentiment_score":0.28606183401175905},{"text":"How are you doing today?","start":9.84,"end":10.98,"sentiment":"neutral","sentiment_score":0.27766363620758056}],"sentiment":"neutral","sentiment_score":0.2776706352829933,"channel":0,"num_words":15,"start":3.12,"end":10.98},{"sentences":[{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.4625617265701294},{"text":"Thank you.","start":12.16,"end":12.885,"sentiment":"positive","sentiment_score":0.5255833864212036}],"sentiment":"positive","sentiment_score":0.5045761664708456,"channel":1,"num_words":3,"start":11.84,"end":12.885},{"sentences":[{"text":"Alright.","start":13.599999,"end":14.0,"sentiment":"neutral","sentiment_score":0.30774053931236267},{"text":"Okay.","start":14.0,"end":14.24,"sentiment":"positive","sentiment_score":0.4357127547264099},{"text":"That's wonderful.","start":14.24,"end":14.98,"sentiment":"positive","sentiment_score":0.7060173451900482},{"text":"Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year.","start":16.315,"end":22.655,"sentiment":"neutral","sentiment_score":0.0990424860889713},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start":23.195,"end":33.98,"sentiment":"neutral","sentiment_score":0.0819556984912466}],"sentiment":"neutral","sentiment_score":0.12264202745123343,"channel":0,"num_words":55,"start":13.599999,"end":33.98},{"sentences":[{"text":"No.","start":34.46,"end":34.699997,"sentiment":"negative","sentiment_score":-0.46858417987823486},{"text":"I'm not interested.","start":34.699997,"end":35.52,"sentiment":"negative","sentiment_score":-0.5334668159484863}],"sentiment":"negative","sentiment_score":-0.5172461569309235,"channel":1,"num_words":4,"start":34.46,"end":35.52},{"sentences":[{"text":"Name of the comp","start":35.079998,"end":36.059998,"sentiment":"neutral","sentiment_score":-0.1971585899591446}],"sentiment":"neutral","sentiment_score":-0.1971585899591446,"channel":0,"num_words":4,"start":35.079998,"end":36.059998},{"sentences":[{"text":"Thank you.","start":35.579998,"end":36.32,"sentiment":"neutral","sentiment_score":-0.11992545798420906}],"sentiment":"neutral","sentiment_score":-0.11992545798420906,"channel":1,"num_words":2,"start":35.579998,"end":36.32},{"sentences":[{"text":"oh, okay.","start":37.8,"end":38.54,"sentiment":"neutral","sentiment_score":0.01331307552754879}],"sentiment":"neutral","sentiment_score":0.01331307552754879,"channel":0,"num_words":2,"start":37.8,"end":38.54},{"sentences":[{"text":"Thank","start":38.3,"end":38.699997,"sentiment":"neutral","sentiment_score":0.002045147120952606}],"sentiment":"neutral","sentiment_score":0.002045147120952606,"channel":1,"num_words":1,"start":38.3,"end":38.699997},{"sentences":[{"text":"No.","start":38.6,"end":38.84,"sentiment":"neutral","sentiment_score":-0.014208359643816948}],"sentiment":"neutral","sentiment_score":-0.014208359643816948,"channel":0,"num_words":1,"start":38.6,"end":38.84},{"sentences":[{"text":"you.","start":38.699997,"end":39.18,"sentiment":"neutral","sentiment_score":-0.015388211235404016}],"sentiment":"neutral","sentiment_score":-0.015388211235404016,"channel":1,"num_words":1,"start":38.699997,"end":39.18},{"sentences":[{"text":"No worries.","start":38.84,"end":39.579998,"sentiment":"neutral","sentiment_score":-0.025320367887616158}],"sentiment":"neutral","sentiment_score":-0.025320367887616158,"channel":0,"num_words":2,"start":38.84,"end":39.579998},{"sentences":[{"text":"Sorry.","start":39.18,"end":39.68,"sentiment":"neutral","sentiment_score":-0.026011962443590164}],"sentiment":"neutral","sentiment_score":-0.026011962443590164,"channel":1,"num_words":1,"start":39.18,"end":39.68},{"sentences":[{"text":"Okay.","start":39.64,"end":40.14,"sentiment":"neutral","sentiment_score":0.00027506984770298004}],"sentiment":"neutral","sentiment_score":0.00027506984770298004,"channel":0,"num_words":1,"start":39.64,"end":40.14}]},"summary":{"result":"success","short":"The IT representative, Ronald, greets the customer, Victor, and reminds him of a previous meeting with his CTO, Mr. Bajid Singh. Victor declines the offer and the call ends with pleasantries."},"intents":{"segments":[{"text":"Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services. No.","start_word":23,"end_word":74,"intents":[{"intent":"Introduce company","confidence_score":0.052082095}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good afternoon. Victor, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.25011417269706726},{"text":"Good. Thank you.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.484063059091568},{"text":"Alright.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.30774053931236267},{"text":"Okay. That's wonderful.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.6360126733779907},{"text":"Victor, I hope you still remember the company because the last time that we touch base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajid Singh, to introduce our company and our services.","start_word":23,"end_word":73,"sentiment":"neutral","sentiment_score":0.09244482964277267},{"text":"No. I'm not interested.","start_word":74,"end_word":77,"sentiment":"negative","sentiment_score":-0.5096665620803833},{"text":"Name of the comp Thank you. oh, okay. Thank No. you. No worries. Sorry. Okay.","start_word":78,"end_word":92,"sentiment":"neutral","sentiment_score":-0.04742634668946266}],"average":{"sentiment":"neutral","sentiment_score":0.10636591028284144}}}}