{"metadata":{"transaction_key":"deprecated","request_id":"019ed3a4-e238-7e22-973c-31e646daf697","sha256":"3370a08f3a5381331a87d5a3e9c09968791dd4c4d83d45e94319322e215e1abf","created":"2026-06-17T03:34:19.819Z","duration":14.399938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","confidence":1.0,"words":[{"word":"the","start":0.08,"end":0.24,"confidence":0.96875,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7332730293273926},{"word":"you","start":0.48,"end":0.56,"confidence":0.9863281,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7213305830955505},{"word":"are","start":0.56,"end":0.88,"confidence":0.9980469,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7354742288589478},{"word":"trying","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7443503141403198},{"word":"to","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7140792012214661},{"word":"reach","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6960422992706299},{"word":"is","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8389046788215637},{"word":"currently","start":1.76,"end":2.1599998,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.8386420607566833},{"word":"unavailable","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"negative","sentiment_score":-0.8369855880737305},{"word":"please","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6496257781982422},{"word":"leave","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.553176760673523},{"word":"a","start":4.3199997,"end":4.4,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6137380599975586},{"word":"message","start":4.4,"end":4.88,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5849089026451111},{"word":"after","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4653333127498626},{"word":"the","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5416657328605652},{"word":"tone","start":5.2799997,"end":5.7799997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5368471145629883},{"word":"when","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.3013770282268524},{"word":"you","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3342754542827606},{"word":"have","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.25972315669059753},{"word":"finished","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.2790514826774597},{"word":"please","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.26601681113243103},{"word":"hang","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.22939223051071167},{"word":"up","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.17835663259029388},{"word":"or","start":8.48,"end":8.72,"confidence":0.5908203,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2357223778963089},{"word":"press","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.215225413441658},{"word":"the","start":8.96,"end":9.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1875260025262833},{"word":"pound","start":9.12,"end":9.44,"confidence":1.0,"punctuated_word":"pound","sentiment":"neutral","sentiment_score":-0.21146094799041748},{"word":"key","start":9.44,"end":9.76,"confidence":1.0,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.19299252331256864},{"word":"for","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1361950784921646},{"word":"more","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.12534070014953613},{"word":"options","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.1564158797264099}],"paragraphs":{"transcript":"\nThe you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"The you are trying to reach is currently unavailable.","start":0.08,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.7621202203962538},{"text":"Please leave a message after the tone.","start":3.76,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5636136659554073},{"text":"When you have finished, please hang up or press the pound key for more options.","start":6.48,"end":10.66,"sentiment":"neutral","sentiment_score":-0.2206047813097636}],"sentiment":"negative","sentiment_score":-0.45527256015808354,"num_words":31,"start":0.08,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"The you are trying to reach is currently unavailable.","start":0.08,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.7621202203962538},{"text":"Please leave a message after the tone.","start":3.76,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5636136659554073},{"text":"When you have finished, please hang up or press the pound key for more options.","start":6.48,"end":10.66,"sentiment":"neutral","sentiment_score":-0.2206047813097636}],"sentiment":"negative","sentiment_score":-0.45527256015808354,"channel":1,"num_words":31,"start":0.08,"end":10.66}]},"summary":{"result":"success","short":"The you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the pound key for more options."},"intents":{"segments":[{"text":"When you have finished, please hang up or press the pound key for more options.","start_word":16,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.5299646}]}]},"sentiments":{"segments":[{"text":"The you are trying to reach is currently unavailable. Please leave a message after the tone.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.673260509967804},{"text":"When you have finished, please hang up or press the pound key for more options.","start_word":16,"end_word":30,"sentiment":"neutral","sentiment_score":-0.22785478830337524}],"average":{"sentiment":"negative","sentiment_score":-0.45657663087587097}}}}