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Sorry. You've got the wrong number. No. This is Penelope.\n\nSorry. What was it about? Yes. Yeah. Regarding what though?\n\nYeah. There is a j f l n, but what was the email about? No. It's not no. I can't connect.\n\nWe're not connected. So and I'm not able to provide his contact details. K. Thank you. 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Hi. Good morning. I'm looking for Jeff Allen.\n\nChannel 1: Sorry. You've got the wrong number.\n\nChannel 0: Oh, no one by name, Jeff Allen here?\n\nChannel 1: No. This is Penelope. Sorry. What was it about?\n\nChannel 0: Oh, am I reached Electric Energy Society?\n\nChannel 1: Yes.\n\nChannel 0: Oh, yeah. Because I'm looking for Jeff Allen.\n\nChannel 1: Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Regarding\n\nChannel 0: I'm\n\nChannel 1: what\n\nChannel 0: just\n\nChannel 1: though?\n\nChannel 0: following up on the email that we sent to him. Is he connected with the company?\n\nChannel 1: Yeah. There is a j f l n, but what was the email about?\n\nChannel 0: I'm not allowed to provide it, but can you able to transfer the call to him?\n\nChannel 1: No. It's not no. I can't connect. We're not connected. So\n\nChannel 0: Oh, I\n\nChannel 1: and I'm\n\nChannel 0: see.\n\nChannel 1: not able to provide his contact details.\n\nChannel 0: Okay. That's fine. Thank you.\n\nChannel 1: K. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.01864311844110489}],"sentiment":"neutral","sentiment_score":0.01864311844110489,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Yes.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.07974320650100708},{"text":"Hi.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.14149661362171173},{"text":"Good morning.","start":3.36,"end":4.02,"sentiment":"neutral","sentiment_score":0.28088919818401337},{"text":"I'm looking for Jeff Allen.","start":4.08,"end":6.1,"sentiment":"neutral","sentiment_score":0.08882240653038025}],"sentiment":"neutral","sentiment_score":0.1363478054602941,"channel":0,"num_words":9,"start":2.56,"end":6.1},{"sentences":[{"text":"Sorry.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":-0.14744892716407776},{"text":"You've got the wrong 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you.","start":65.97,"end":66.37,"sentiment":"neutral","sentiment_score":0.3258986473083496},{"text":"Bye.","start":66.37,"end":66.87,"sentiment":"neutral","sentiment_score":0.14050635695457458}],"sentiment":"neutral","sentiment_score":0.23430104181170464,"channel":1,"num_words":4,"start":65.73,"end":66.87}]},"summary":{"result":"success","short":"A customer is trying to find Jeff Allen at Electric Energy Society but has the wrong number. The customer is transferred to Jeff Allen but is unable to provide his contact details. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Is he connected with the company? Yeah.","start_word":66,"end_word":72,"intents":[{"intent":"Confirm connection to jeff allen","confidence_score":0.015312119}]},{"text":"There is a j f l n, but what was the email about? I'm not allowed to provide it, but can you able to transfer the call to him?","start_word":73,"end_word":101,"intents":[{"intent":"Call jeff allen","confidence_score":0.0023227034}]},{"text":"I'm not allowed to provide it, but can you able to transfer the call to him?","start_word":86,"end_word":101,"intents":[{"intent":"Transfer call to jeff allen","confidence_score":0.44571188}]},{"text":"not able to provide his contact details. Okay.","start_word":118,"end_word":125,"intents":[{"intent":"Provide contact details","confidence_score":0.9085913}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hi. Good morning. I'm looking for Jeff Allen. Sorry. You've got the wrong number. Oh, no one by name, Jeff Allen here? No. This is Penelope. Sorry. What was it about? Oh, am I reached Electric Energy Society? Yes. Oh, yeah. Because I'm looking for Jeff Allen. Yeah. Yes. Regarding I'm what just though? following up on the email that we sent to him. Is he connected with the company? Yeah. There is a j f l n, but what was the email about? I'm not allowed to provide it, but can you able to transfer the call to him?","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.03870576247572899},{"text":"No. It's not no. I can't connect. We're not connected.","start_word":102,"end_word":111,"sentiment":"negative","sentiment_score":-0.506365954875946},{"text":"So Oh, I and I'm see. not able to provide his contact details. Okay. That's fine.","start_word":112,"end_word":127,"sentiment":"neutral","sentiment_score":-0.12309027463197708},{"text":"Thank you.","start_word":128,"end_word":129,"sentiment":"positive","sentiment_score":0.3496156334877014},{"text":"K. Thank you. Bye.","start_word":130,"end_word":133,"sentiment":"neutral","sentiment_score":0.2275295257568359}],"average":{"sentiment":"neutral","sentiment_score":-0.07800269353957404}}}}