{"metadata":{"transaction_key":"deprecated","request_id":"019fcb5f-77b6-7fa0-bef3-a070a5370abf","sha256":"f35abc4e0347d1c5209b652b99a5bdee33735468edc51d73d34c2ab7913186b3","created":"2026-08-04T06:04:20.681Z","duration":30.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":93,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":100,"output_tokens":100},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":100,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, David. Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, sir. If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon. Thank you so much.","confidence":1.0,"words":[{"word":"hi","start":14.16,"end":14.48,"confidence":0.95654297,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2377987504005432},{"word":"david","start":14.48,"end":14.96,"confidence":1.0,"punctuated_word":"David.","sentiment":"neutral","sentiment_score":0.24773254990577695},{"word":"tommy","start":14.96,"end":15.28,"confidence":0.82128906,"punctuated_word":"Tommy","sentiment":"positive","sentiment_score":0.3489784300327301},{"word":"here","start":15.28,"end":15.44,"confidence":0.96875,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.2316383421421051},{"word":"senior","start":15.44,"end":15.915,"confidence":0.99316406,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.2719123363494873},{"word":"adviser","start":15.915,"end":16.155,"confidence":0.9267578,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.2833099365234375},{"word":"from","start":16.155,"end":16.395,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2758529484272003},{"word":"oakview","start":16.395,"end":16.895,"confidence":0.84375,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.1857345998287201},{"word":"financial","start":16.955,"end":17.455,"confidence":0.9345703,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.2192874401807785},{"word":"just","start":17.755,"end":17.994999,"confidence":1.0,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.42789962887763977},{"word":"giving","start":17.994999,"end":18.235,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.4217198789119721},{"word":"you","start":18.235,"end":18.395,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4446929395198822},{"word":"a","start":18.395,"end":18.475,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4148484468460083},{"word":"call","start":18.475,"end":18.715,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.4743465781211853},{"word":"to","start":18.715,"end":18.875,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4360073208808899},{"word":"go","start":18.875,"end":19.115,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.43806418776512146},{"word":"through","start":19.115,"end":19.355,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.4436472952365875},{"word":"your","start":19.355,"end":19.595,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4117698669433594},{"word":"annual","start":19.595,"end":19.994999,"confidence":0.99902344,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.31461024284362793},{"word":"review","start":19.994999,"end":20.315,"confidence":0.9729004,"punctuated_word":"review,","sentiment":"positive","sentiment_score":0.374310314655304},{"word":"sir","start":20.315,"end":20.795,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3739156424999237},{"word":"if","start":20.795,"end":21.035,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.24173419177532196},{"word":"you","start":21.035,"end":21.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18035727739334104},{"word":"call","start":21.195,"end":21.435,"confidence":0.6035156,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1416506469249725},{"word":"back","start":21.435,"end":21.755,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1602334827184677},{"word":"on","start":21.755,"end":21.915,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.22518788278102875},{"word":"130160796","start":21.915,"end":24.715,"confidence":0.9977756,"punctuated_word":"130160796,","sentiment":"neutral","sentiment_score":0.2834828495979309},{"word":"i'll","start":24.715,"end":24.875,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2350959479808807},{"word":"send","start":24.875,"end":25.115,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2309800386428833},{"word":"you","start":25.115,"end":25.195,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2517840266227722},{"word":"a","start":25.195,"end":25.275,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.21316653490066528},{"word":"message","start":25.275,"end":25.595,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.18877072632312775},{"word":"and","start":25.595,"end":25.835,"confidence":0.69433594,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.2674826681613922},{"word":"hopefully","start":26.075,"end":26.474998,"confidence":0.8371582,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.29898834228515625},{"word":"talk","start":26.474998,"end":26.634998,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.27925801277160645},{"word":"to","start":26.634998,"end":26.795,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3384879231452942},{"word":"you","start":26.795,"end":26.955,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25628286600112915},{"word":"soon","start":26.955,"end":27.355,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.31558820605278015},{"word":"thank","start":27.355,"end":27.595,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7300648093223572},{"word":"you","start":27.595,"end":27.755001,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7006170749664307},{"word":"so","start":27.755001,"end":27.915,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7495695352554321},{"word":"much","start":27.915,"end":28.415,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4670422971248626}],"paragraphs":{"transcript":"\nHi, David. Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, sir. If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi, David.","start":14.16,"end":14.96,"sentiment":"neutral","sentiment_score":0.2427656501531601},{"text":"Tommy here, senior adviser from Oakview Financial.","start":14.96,"end":17.455,"sentiment":"neutral","sentiment_score":0.25953057621206554},{"text":"Just giving you a call to go through your annual review, sir.","start":17.755,"end":20.795,"sentiment":"positive","sentiment_score":0.41465269525845844},{"text":"If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon.","start":20.795,"end":27.355,"sentiment":"neutral","sentiment_score":0.2416783308281618},{"text":"Thank you so much.","start":27.355,"end":28.415,"sentiment":"positive","sentiment_score":0.6618234291672707}],"sentiment":"positive","sentiment_score":0.33414054803905036,"num_words":42,"start":14.16,"end":28.415}]}}]},{"alternatives":[{"transcript":"0411291457 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":1.0,"words":[{"word":"0411291457","start":0.24,"end":5.2999997,"confidence":0.9690918,"punctuated_word":"0411291457","sentiment":"neutral","sentiment_score":-0.15989947319030762},{"word":"can't","start":5.44,"end":5.7599998,"confidence":0.9880371,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4529377222061157},{"word":"take","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5290762186050415},{"word":"your","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.547539472579956},{"word":"call","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5665038228034973},{"word":"at","start":6.3999996,"end":6.48,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5140462517738342},{"word":"the","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5398657321929932},{"word":"moment","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4661181569099426},{"word":"please","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3906741738319397},{"word":"leave","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.30533406138420105},{"word":"a","start":7.68,"end":7.7599998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.26854586601257324},{"word":"message","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.3083946704864502},{"word":"after","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2460997849702835},{"word":"the","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23809318244457245},{"word":"tone","start":8.559999,"end":9.059999,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.26301538944244385},{"word":"when","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.18369701504707336},{"word":"you","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2103466689586639},{"word":"have","start":9.76,"end":9.84,"confidence":0.7944336,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.17583222687244415},{"word":"finished","start":9.84,"end":10.32,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.16297274827957153},{"word":"hang","start":10.32,"end":10.559999,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.21243757009506223},{"word":"up","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.13687686622142792},{"word":"or","start":10.719999,"end":10.96,"confidence":0.59521484,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22319452464580536},{"word":"press","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2041749358177185},{"word":"hash","start":11.2,"end":11.5199995,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.2221384346485138},{"word":"for","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2012622058391571},{"word":"more","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.18149669468402865},{"word":"options","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.2050367295742035}],"paragraphs":{"transcript":"\n0411291457 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0411291457 can't take your call at the moment.","start":0.24,"end":7.14,"sentiment":"negative","sentiment_score":-0.47199835628271103},{"text":"Please leave a message after the tone.","start":7.2,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.288593875510352},{"text":"When you have finished, hang up or press hash for more options.","start":9.36,"end":12.42,"sentiment":"neutral","sentiment_score":-0.1932888850569725}],"sentiment":"neutral","sentiment_score":-0.30057817035251194,"num_words":27,"start":0.24,"end":12.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0411291457 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.\n\nChannel 0: Hi, David. Tommy here, senior adviser from Oakview Financial. Just giving you a call to go through your annual review, sir. If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon. Thank you so much.","paragraphs":[{"sentences":[{"text":"0411291457 can't take your call at the moment.","start":0.24,"end":7.14,"sentiment":"negative","sentiment_score":-0.47199835628271103},{"text":"Please leave a message after the tone.","start":7.2,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.288593875510352},{"text":"When you have finished, hang up or press hash for more options.","start":9.36,"end":12.42,"sentiment":"neutral","sentiment_score":-0.1932888850569725}],"sentiment":"neutral","sentiment_score":-0.30057817035251194,"channel":1,"num_words":27,"start":0.24,"end":12.42},{"sentences":[{"text":"Hi, David.","start":14.16,"end":14.96,"sentiment":"neutral","sentiment_score":0.2427656501531601},{"text":"Tommy here, senior adviser from Oakview Financial.","start":14.96,"end":17.455,"sentiment":"neutral","sentiment_score":0.25953057621206554},{"text":"Just giving you a call to go through your annual review, sir.","start":17.755,"end":20.795,"sentiment":"positive","sentiment_score":0.41465269525845844},{"text":"If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon.","start":20.795,"end":27.355,"sentiment":"neutral","sentiment_score":0.2416783308281618},{"text":"Thank you so much.","start":27.355,"end":28.415,"sentiment":"positive","sentiment_score":0.6618234291672707}],"sentiment":"positive","sentiment_score":0.33414054803905036,"channel":0,"num_words":42,"start":14.16,"end":28.415}]},"summary":{"result":"success","short":"The customer's voicemail prompts the agent to leave a message after the beep, and the agent mentions that he is a senior adviser from Oakview Financial and will send a message to the customer named David to review his annual review. The agent provides his contact number for the customer to call back."},"intents":{"segments":[{"text":"If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon. Thank you so much.","start_word":48,"end_word":68,"intents":[{"intent":"Send message","confidence_score":0.03878459}]}]},"sentiments":{"segments":[{"text":"0411291457 can't take your call at the moment.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.3858385980129242},{"text":"Please leave a message after the tone. When you have finished, hang up or press hash for more options. Hi, David. Tommy here, senior adviser from Oakview Financial.","start_word":8,"end_word":35,"sentiment":"neutral","sentiment_score":-0.05360252037644386},{"text":"Just giving you a call to go through your annual review, sir.","start_word":36,"end_word":47,"sentiment":"positive","sentiment_score":0.4070513844490051},{"text":"If you call back on 130160796, I'll send you a message and, hopefully, talk to you soon.","start_word":48,"end_word":64,"sentiment":"neutral","sentiment_score":0.25093838572502136},{"text":"Thank you so much.","start_word":65,"end_word":68,"sentiment":"positive","sentiment_score":0.716438889503479}],"average":{"sentiment":"neutral","sentiment_score":0.08794940948486328}}}}