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Thanks for calling. I'm Katana, Turtle's main virtual helper. How can I help you today?\n\nChannel 0: I've got a plumbing problem. I need a booking.\n\nChannel 1: I can help you with that. Could you please provide me with your full name and phone number? Also, let me know what the issue is so\n\nChannel 0: Yep.\n\nChannel 1: I can note it down.\n\nChannel 0: Sean Ewan 0488883366.\n\nChannel 1: Thank you, Sean. Just to confirm, your phone number is 0488883366. Could you please let me know the reason for the visit?\n\nChannel 0: I've got shit coming out of my toilet. I need a plumber straight away.\n\nChannel 1: That sounds urgent. Our next available appointment is tomorrow as we require twenty four hour notice for bookings.\n\nChannel 0: Alright.\n\nChannel 1: Let\n\nChannel 0: Fine.\n\nChannel 1: me check the available slots for tomorrow.\n\nChannel 0: Give me the next\n\nChannel 1: One\n\nChannel 0: available\n\nChannel 1: moment, please.\n\nChannel 0: time.\n\nChannel 1: I apologize for the confusion, Sean. It seems there are no available Alright. I see that tomorrow, Tuesday, June 30, is open all day. Would\n\nChannel 0: Great.\n\nChannel 1: you like a specific time?\n\nChannel 0: Give me the first booking.\n\nChannel 1: Your appointment is confirmed for tomorrow, Tuesday, June 30 at 9AM. If you have any other questions or need further assistance, feel free to reach out. Take care,\n\nChannel 0: No.\n\nChannel 1: Sean.\n\nChannel 0: That's fine. Thanks for that. I'll wait for turtle to come. Thank you. 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tomorrow.","start":52.935,"end":54.795,"sentiment":"neutral","sentiment_score":0.02092414934720312}],"sentiment":"neutral","sentiment_score":0.02092414934720312,"channel":1,"num_words":7,"start":52.935,"end":54.795},{"sentences":[{"text":"Give me the next","start":54.515,"end":55.315,"sentiment":"neutral","sentiment_score":0.03302133269608021}],"sentiment":"neutral","sentiment_score":0.03302133269608021,"channel":0,"num_words":4,"start":54.515,"end":55.315},{"sentences":[{"text":"One","start":55.255,"end":55.495,"sentiment":"neutral","sentiment_score":0.023102866485714912}],"sentiment":"neutral","sentiment_score":0.023102866485714912,"channel":1,"num_words":1,"start":55.255,"end":55.495},{"sentences":[{"text":"available","start":55.315,"end":55.795,"sentiment":"neutral","sentiment_score":0.010303916409611702}],"sentiment":"neutral","sentiment_score":0.010303916409611702,"channel":0,"num_words":1,"start":55.315,"end":55.795},{"sentences":[{"text":"moment, please.","start":55.495,"end":56.135002,"sentiment":"neutral","sentiment_score":0.014693299308419228}],"sentiment":"neutral","sentiment_score":0.014693299308419228,"channel":1,"num_words":2,"start":55.495,"end":56.135002},{"sentences":[{"text":"time.","start":55.795,"end":56.22,"sentiment":"neutral","sentiment_score":-0.007984332740306854}],"sentiment":"neutral","sentiment_score":-0.007984332740306854,"channel":0,"num_words":1,"start":55.795,"end":56.22},{"sentences":[{"text":"I apologize for the confusion, Sean.","start":56.135002,"end":57.895,"sentiment":"neutral","sentiment_score":-0.10615291818976402},{"text":"It seems there are no available Alright.","start":57.895,"end":59.975,"sentiment":"neutral","sentiment_score":-0.11532551981508732},{"text":"I see that tomorrow, Tuesday, June 30, is open all 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care,","start":78.64887,"end":79.128876,"sentiment":"neutral","sentiment_score":0.09192151576280594}],"sentiment":"neutral","sentiment_score":0.14288015770060675,"channel":1,"num_words":28,"start":69.76,"end":79.128876},{"sentences":[{"text":"No.","start":78.925,"end":79.38894,"sentiment":"neutral","sentiment_score":0.03149206191301346}],"sentiment":"neutral","sentiment_score":0.03149206191301346,"channel":0,"num_words":1,"start":78.925,"end":79.38894},{"sentences":[{"text":"Sean.","start":79.128876,"end":79.628876,"sentiment":"neutral","sentiment_score":0.03914118558168411}],"sentiment":"neutral","sentiment_score":0.03914118558168411,"channel":1,"num_words":1,"start":79.128876,"end":79.628876},{"sentences":[{"text":"That's fine.","start":79.54894,"end":80.02894,"sentiment":"neutral","sentiment_score":0.2018853724002838},{"text":"Thanks for that.","start":80.02894,"end":80.82894,"sentiment":"positive","sentiment_score":0.5282254616419474},{"text":"I'll wait for turtle to 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The agent asks for the customer's information and explains the urgent situation. The agent confirms the booking and provides the next available appointment time. The call ends with the agent thanking the customer and reminding them to reach out if they need further assistance."},"intents":{"segments":[{"text":"I've got a plumbing problem. I need a booking.","start_word":17,"end_word":25,"intents":[{"intent":"Schedule plumbing appointment","confidence_score":0.11393703}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.299479603767395},{"text":"Thanks for calling. I'm Katana, Turtle's main virtual helper. How can I help you today?","start_word":2,"end_word":16,"sentiment":"positive","sentiment_score":0.4673650562763214},{"text":"I've got a plumbing problem. I need a booking. I can help you with that. Could you please provide me with your full name and phone number? Also, let me know what the issue is so Yep. I can note it down. Sean Ewan 0488883366. Thank you, Sean. Just to confirm, your phone number is 0488883366. Could you please let me know the reason for the visit?","start_word":17,"end_word":83,"sentiment":"neutral","sentiment_score":0.054935626685619354},{"text":"I've got shit coming out of my toilet. I need a plumber straight away. That sounds urgent.","start_word":84,"end_word":100,"sentiment":"negative","sentiment_score":-0.435676634311676},{"text":"Our next available appointment is tomorrow as we require twenty four hour notice for bookings. Alright. Let Fine. me check the available slots for tomorrow. Give me the next One available moment, please. time. I apologize for the confusion, Sean. It seems there are no available Alright. I see that tomorrow, Tuesday, June 30, is open all day. Would Great. you like a specific time? Give me the first booking. Your appointment is confirmed for tomorrow, Tuesday, June 30 at 9AM. If you have any other questions or need further assistance, feel free to reach out. Take care, No. Sean. That's fine.","start_word":101,"end_word":202,"sentiment":"neutral","sentiment_score":0.03494284674525261},{"text":"Thanks for that.","start_word":203,"end_word":205,"sentiment":"positive","sentiment_score":0.5161747336387634},{"text":"I'll wait for turtle to come.","start_word":206,"end_word":211,"sentiment":"neutral","sentiment_score":0.24056924879550937},{"text":"Thank you.","start_word":212,"end_word":213,"sentiment":"positive","sentiment_score":0.38714826107025146},{"text":"Bye.","start_word":214,"end_word":214,"sentiment":"neutral","sentiment_score":0.20300722122192383}],"average":{"sentiment":"neutral","sentiment_score":0.059815923240889746}}}}