{"metadata":{"transaction_key":"deprecated","request_id":"01a0e55b-0788-7550-87ca-d0ac083a45e1","sha256":"584f4276e98cf230de9adc31c10ee134a94808a4773fee2b44731d99b1219845","created":"2026-09-28T00:12:24.402Z","duration":7.7039375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record message.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.39999998,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8231492042541504},{"word":"call","start":0.39999998,"end":0.71999997,"confidence":0.8886719,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8114210963249207},{"word":"has","start":0.71999997,"end":0.88,"confidence":0.9980469,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.8715535998344421},{"word":"been","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8767374157905579},{"word":"forwarded","start":1.12,"end":1.5999999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8724817037582397},{"word":"to","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.882169783115387},{"word":"voice","start":1.76,"end":2.0,"confidence":0.9941406,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8511006832122803},{"word":"mail","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8482167720794678},{"word":"the","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8604111075401306},{"word":"person","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8455201387405396},{"word":"you're","start":3.28,"end":3.6,"confidence":0.7519531,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.8637167811393738},{"word":"trying","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8852663636207581},{"word":"to","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8623930811882019},{"word":"reach","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.869381308555603},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9037882685661316},{"word":"not","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9043391346931458},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8665496110916138},{"word":"at","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.5746083855628967},{"word":"the","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5375667214393616},{"word":"tone","start":6.0,"end":6.48,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.5172327756881714},{"word":"please","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.6050732731819153},{"word":"record","start":6.7999997,"end":7.2,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.5245421528816223},{"word":"message","start":7.2,"end":7.7,"confidence":0.7766113,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2912024259567261}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record message.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"negative","sentiment_score":-0.8546037822961807},{"text":"The person you're trying to reach is not available.","start":2.8,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.8734850883483887},{"text":"At the tone, please record message.","start":5.7599998,"end":7.7,"sentiment":"negative","sentiment_score":-0.5083709557851156}],"sentiment":"negative","sentiment_score":-0.7716705125311146,"num_words":23,"start":0.16,"end":7.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record message.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"negative","sentiment_score":-0.8546037822961807},{"text":"The person you're trying to reach is not available.","start":2.8,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.8734850883483887},{"text":"At the tone, please record message.","start":5.7599998,"end":7.7,"sentiment":"negative","sentiment_score":-0.5083709557851156}],"sentiment":"negative","sentiment_score":-0.7716705125311146,"channel":1,"num_words":23,"start":0.16,"end":7.7}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record message."},"intents":{"segments":[{"text":"At the tone, please record message.","start_word":17,"end_word":22,"intents":[{"intent":"Leave message","confidence_score":0.85193}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record message.","start_word":0,"end_word":22,"sentiment":"negative","sentiment_score":-0.7714704275131226}],"average":{"sentiment":"negative","sentiment_score":-0.7714703877766927}}}}