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you","start":40.504875,"end":40.71821,"sentiment":"neutral","sentiment_score":-0.2616611644625664}],"sentiment":"neutral","sentiment_score":-0.2616611644625664,"channel":0,"num_words":2,"start":40.504875,"end":40.71821},{"sentences":[{"text":"I","start":40.674873,"end":40.754875,"sentiment":"neutral","sentiment_score":-0.2054377943277359}],"sentiment":"neutral","sentiment_score":-0.2054377943277359,"channel":1,"num_words":1,"start":40.674873,"end":40.754875},{"sentences":[{"text":"hiring","start":40.71821,"end":40.824875,"sentiment":"neutral","sentiment_score":-0.15407967567443848}],"sentiment":"neutral","sentiment_score":-0.15407967567443848,"channel":0,"num_words":1,"start":40.71821,"end":40.824875},{"sentences":[{"text":"can","start":40.754875,"end":40.914875,"sentiment":"neutral","sentiment_score":-0.2281494587659836}],"sentiment":"neutral","sentiment_score":-0.2281494587659836,"channel":1,"num_words":1,"start":40.754875,"end":40.914875},{"sentences":[{"text":"more","start":40.824875,"end":41.324875,"sentiment":"neutral","sentiment_score":-0.250781387090683}],"sentiment":"neutral","sentiment_score":-0.250781387090683,"channel":0,"num_words":1,"start":40.824875,"end":41.324875},{"sentences":[{"text":"I pause you?","start":40.914875,"end":41.554874,"sentiment":"neutral","sentiment_score":-0.16627714534600577},{"text":"I'd","start":41.554874,"end":41.954872,"sentiment":"neutral","sentiment_score":-0.11742222309112547}],"sentiment":"neutral","sentiment_score":-0.1540634147822857,"channel":1,"num_words":4,"start":40.914875,"end":41.954872},{"sentences":[{"text":"analysts?","start":41.624874,"end":42.124874,"sentiment":"neutral","sentiment_score":-0.08648811280727386}],"sentiment":"neutral","sentiment_score":-0.08648811280727386,"channel":0,"num_words":1,"start":41.624874,"end":42.124874},{"sentences":[{"text":"can I pause you?","start":42.114876,"end":42.834873,"sentiment":"neutral","sentiment_score":-0.11654712446033955},{"text":"We're not interested, but thank you very much.","start":42.834873,"end":44.674873,"sentiment":"negative","sentiment_score":-0.6336799785494804},{"text":"Bye.","start":44.674873,"end":45.174873,"sentiment":"neutral","sentiment_score":-0.09494072198867798}],"sentiment":"negative","sentiment_score":-0.43312069601737535,"channel":1,"num_words":13,"start":42.114876,"end":45.174873},{"sentences":[{"text":"Oh, is it","start":45.864872,"end":46.439938,"sentiment":"neutral","sentiment_score":-0.021648171668251354}],"sentiment":"neutral","sentiment_score":-0.021648171668251354,"channel":0,"num_words":3,"start":45.864872,"end":46.439938}]},"summary":{"result":"success","short":"The customer calls a cybersecurity company and is greeted by an agent named Andrew. The customer, named Rob, explains that he is interested in a cybersecurity company but is hesitant due to the company's lack of interest in hiring him. The call ends abruptly after the customer asks if he can pause, but the agent explains that they cannot."},"intents":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Andrew.","start_word":1,"end_word":16,"intents":[{"intent":"Record caller information","confidence_score":0.09056239}]},{"text":"This is Andrew from Vigilance AI. Is this Rob? Mhmm.","start_word":29,"end_word":38,"intents":[{"intent":"Identify speaker","confidence_score":0.007689309},{"intent":"Confirm background","confidence_score":0.000044080283}]},{"text":"We're not interested, but thank you very much. Bye.","start_word":74,"end_word":82,"intents":[{"intent":"Evaluate interest","confidence_score":0.0009568726}]},{"text":"Bye.","start_word":82,"end_word":82,"intents":[{"intent":"End conversation","confidence_score":0.12728117}]}]},"sentiments":{"segments":[{"text":"You record your name and reason for calling. I'll see if this person is available. Andrew. Cybersecurity. Thanks, Andrew. Please stay on the line. Hi. Rob speaking. Oh, hi. This is Andrew from Vigilance AI. Is this Rob? Mhmm. Oh, hi, Rob. Good day to you. We're a cybersecurity company that helps small IT teams investigate more alerts Can without you I hiring can more I pause you? I'd analysts? can I pause you?","start_word":0,"end_word":73,"sentiment":"neutral","sentiment_score":0.02661294676363468},{"text":"We're not interested, but thank you very much.","start_word":74,"end_word":81,"sentiment":"negative","sentiment_score":-0.635608971118927},{"text":"Bye. Oh, is it","start_word":82,"end_word":85,"sentiment":"neutral","sentiment_score":-0.054792195558547974}],"average":{"sentiment":"neutral","sentiment_score":-0.03839848787729977}}}}