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Please help us direct your call. To reach a support coordinator, please press 1. For our administration and rostering team, please press 2. If you wish to speak to our accounts team, please press 3.\n\nFor any other inquiries, please press 4. If Yes. Hello. Good morning. This is Charice.\n\nHow can I help? Alright. Yeah. I'm I'm gonna give this phone to Ayesha. Hold on.\n\nAlright. Gabilia Care. Ayesha speaking. What was this invoice for? Sorry.\n\nOkay. Just give me one second. Hi. I've informed the manager, and they will process the payment today. Okay.\n\nThank you. Bye. 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Please help us direct your call. To reach a support coordinator, please press 1. For our administration and rostering team, please press 2. If you wish to speak to our accounts team, please press 3.\n\nFor any other inquiries, please press 4. If Yes. Hello. Good morning. This is Charice.\n\nHow can I help?\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts. I'm just trying to make a follow-up in reference to a pending invoice,\n\nChannel 1: Alright.\n\nChannel 0: Internet invoice.\n\nChannel 1: Yeah. I'm I'm gonna give this phone to Ayesha. Hold on. Alright.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Gabilia Care. Ayesha speaking.\n\nChannel 0: Hi. Good morning, Asia. This is Melissa from Airtel accounts. I'm just making a follow-up in reference to the pending invoice that was due yesterday or July 21.\n\nChannel 1: What was this invoice for? Sorry.\n\nChannel 0: It's invoice for a mobile plan services or a landline from Airtel AU.\n\nChannel 1: Okay. Just give me one second.\n\nChannel 0: Yeah. I sent an email as well attaching the\n\nChannel 1: Hi. I've informed the manager, and they will process the payment today.\n\nChannel 0: Perfect. Thank you so\n\nChannel 1: Okay.\n\nChannel 0: much.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Have a great day. Cheers.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello, and thank you for calling Grevillea Care Services where quality care is our passion.","start":1.5999999,"end":7.3799996,"sentiment":"positive","sentiment_score":0.5780165433883667},{"text":"Please help us direct your call.","start":7.8399997,"end":9.94,"sentiment":"neutral","sentiment_score":0.27092525362968445},{"text":"To reach a support coordinator, please press 1.","start":10.16,"end":13.62,"sentiment":"neutral","sentiment_score":0.06205466249957681},{"text":"For our administration and rostering team, please press 2.","start":14.025,"end":17.885,"sentiment":"neutral","sentiment_score":0.049100352037284106},{"text":"If you wish to speak to our accounts team, please press 3.","start":18.265,"end":22.125,"sentiment":"neutral","sentiment_score":0.022738583696385224}],"sentiment":"neutral","sentiment_score":0.23014006290584801,"channel":1,"num_words":50,"start":1.5999999,"end":22.125},{"sentences":[{"text":"For any other inquiries, please press 4.","start":22.425,"end":25.645,"sentiment":"neutral","sentiment_score":0.02088116162589618},{"text":"If Yes.","start":25.705,"end":47.355,"sentiment":"neutral","sentiment_score":0.029417884536087513},{"text":"Hello.","start":47.355,"end":47.594997,"sentiment":"neutral","sentiment_score":0.08128821849822998},{"text":"Good morning.","start":47.594997,"end":48.074997,"sentiment":"neutral","sentiment_score":0.23694269359111786},{"text":"This is Charice.","start":48.074997,"end":48.714996,"sentiment":"neutral","sentiment_score":0.2023539443810781}],"sentiment":"neutral","sentiment_score":0.09114928928514322,"channel":1,"num_words":15,"start":22.425,"end":48.714996},{"sentences":[{"text":"How can I help?","start":48.714996,"end":49.695,"sentiment":"neutral","sentiment_score":0.1716829016804695}],"sentiment":"neutral","sentiment_score":0.1716829016804695,"channel":1,"num_words":4,"start":48.714996,"end":49.695},{"sentences":[{"text":"Hi.","start":50.185,"end":50.585,"sentiment":"neutral","sentiment_score":0.04846428334712982},{"text":"Good morning.","start":50.585,"end":51.325,"sentiment":"neutral","sentiment_score":0.09659863263368607},{"text":"This is Melissa from Airtel accounts.","start":51.385002,"end":54.125,"sentiment":"neutral","sentiment_score":0.04831381142139435},{"text":"I'm just trying to make a follow-up in reference to a pending invoice,","start":54.74,"end":59.079998,"sentiment":"neutral","sentiment_score":0.008136809731905278}],"sentiment":"neutral","sentiment_score":0.028969224711710758,"channel":0,"num_words":22,"start":50.185,"end":59.079998},{"sentences":[{"text":"Alright.","start":59.82,"end":60.32,"sentiment":"neutral","sentiment_score":-0.002989992033690214}],"sentiment":"neutral","sentiment_score":-0.002989992033690214,"channel":1,"num_words":1,"start":59.82,"end":60.32},{"sentences":[{"text":"Internet invoice.","start":59.94,"end":61.08,"sentiment":"neutral","sentiment_score":-0.0040317922830581665}],"sentiment":"neutral","sentiment_score":-0.0040317922830581665,"channel":0,"num_words":2,"start":59.94,"end":61.08},{"sentences":[{"text":"Yeah.","start":61.34,"end":61.66,"sentiment":"neutral","sentiment_score":0.011428565718233584},{"text":"I'm I'm gonna give this phone to Ayesha.","start":61.66,"end":64.479996,"sentiment":"neutral","sentiment_score":0.01494727423414588},{"text":"Hold on.","start":64.94,"end":65.5,"sentiment":"neutral","sentiment_score":0.002325801644474268},{"text":"Alright.","start":65.5,"end":66.0,"sentiment":"neutral","sentiment_score":0.03988225758075714}],"sentiment":"neutral","sentiment_score":0.014628385038425526,"channel":1,"num_words":12,"start":61.34,"end":66.0},{"sentences":[{"text":"Okay.","start":66.26,"end":66.76,"sentiment":"neutral","sentiment_score":0.08172532916069031},{"text":"Thank you.","start":66.82,"end":67.56,"sentiment":"neutral","sentiment_score":0.21311303228139877}],"sentiment":"neutral","sentiment_score":0.16931713124116263,"channel":0,"num_words":3,"start":66.26,"end":67.56},{"sentences":[{"text":"Gabilia Care.","start":71.055,"end":71.775,"sentiment":"neutral","sentiment_score":0.08950184285640717},{"text":"Ayesha 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for?","start":86.53999,"end":88.14,"sentiment":"neutral","sentiment_score":-0.026488839462399483},{"text":"Sorry.","start":88.14,"end":88.64,"sentiment":"neutral","sentiment_score":-0.09298829734325408}],"sentiment":"neutral","sentiment_score":-0.03757208244254192,"channel":1,"num_words":6,"start":86.53999,"end":88.64},{"sentences":[{"text":"It's invoice for a mobile plan services or a landline from Airtel AU.","start":89.78,"end":96.04,"sentiment":"neutral","sentiment_score":-0.05049343206561529}],"sentiment":"neutral","sentiment_score":-0.05049343206561529,"channel":0,"num_words":13,"start":89.78,"end":96.04},{"sentences":[{"text":"Okay.","start":96.924995,"end":97.424995,"sentiment":"neutral","sentiment_score":0.0005360441282391548},{"text":"Just give me one second.","start":97.645,"end":99.104996,"sentiment":"neutral","sentiment_score":-0.0009604485705494881}],"sentiment":"neutral","sentiment_score":-0.0007110331207513809,"channel":1,"num_words":6,"start":96.924995,"end":99.104996},{"sentences":[{"text":"Yeah.","start":100.235,"end":100.475,"sentiment":"neutral","sentiment_score":0.01987110823392868},{"text":"I sent an email as well attaching the","start":100.475,"end":103.455,"sentiment":"neutral","sentiment_score":0.013851535972207785}],"sentiment":"neutral","sentiment_score":0.014520377334621217,"channel":0,"num_words":9,"start":100.235,"end":103.455},{"sentences":[{"text":"Hi.","start":121.884995,"end":122.384995,"sentiment":"neutral","sentiment_score":0.03218018636107445},{"text":"I've informed the manager, and they will process the payment 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so","start":127.44,"end":128.16,"sentiment":"positive","sentiment_score":0.45338699221611023}],"sentiment":"positive","sentiment_score":0.44656579941511154,"channel":0,"num_words":4,"start":126.8,"end":128.16},{"sentences":[{"text":"Okay.","start":128.045,"end":128.525,"sentiment":"positive","sentiment_score":0.4015309810638428}],"sentiment":"positive","sentiment_score":0.4015309810638428,"channel":1,"num_words":1,"start":128.045,"end":128.525},{"sentences":[{"text":"much.","start":128.16,"end":128.66,"sentiment":"positive","sentiment_score":0.46866053342819214}],"sentiment":"positive","sentiment_score":0.46866053342819214,"channel":0,"num_words":1,"start":128.16,"end":128.66},{"sentences":[{"text":"Thank you.","start":128.525,"end":129.245,"sentiment":"positive","sentiment_score":0.5126981437206268},{"text":"Bye.","start":129.245,"end":129.745,"sentiment":"positive","sentiment_score":0.4302350878715515}],"sentiment":"positive","sentiment_score":0.48521045843760174,"channel":1,"num_words":3,"start":128.525,"end":129.745},{"sentences":[{"text":"Have a great day.","start":129.80295,"end":130.68294,"sentiment":"positive","sentiment_score":0.623725414276123},{"text":"Cheers.","start":130.68294,"end":131.18294,"sentiment":"positive","sentiment_score":0.48607707023620605}],"sentiment":"positive","sentiment_score":0.5961957454681397,"channel":0,"num_words":5,"start":129.80295,"end":131.18294},{"sentences":[{"text":"You too.","start":131.325,"end":132.065,"sentiment":"neutral","sentiment_score":0.1634032130241394}],"sentiment":"neutral","sentiment_score":0.1634032130241394,"channel":1,"num_words":2,"start":131.325,"end":132.065}]},"summary":{"result":"success","short":"The customer called Grevillea Care Services and was directed to various options. They were then connected to an Airtel account representative named Melissa, who made a follow-up on a pending invoice and informed the manager that it would be processed that day. The call ended with Melissa thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Hi. Good morning. This is Melissa from Airtel accounts. I'm just trying to make a follow-up in reference to a pending invoice, Alright. Internet invoice.","start_word":69,"end_word":93,"intents":[{"intent":"Follow-up on invoice","confidence_score":0.15385795}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling Grevillea Care Services where quality care is our passion.","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5816484689712524},{"text":"Please help us direct your call. To reach a support coordinator, please press 1. For our administration and rostering team, please press 2. If you wish to speak to our accounts team, please press 3. For any other inquiries, please press 4. If Yes. Hello. Good morning. This is Charice. How can I help? Hi. Good morning. This is Melissa from Airtel accounts. I'm just trying to make a follow-up in reference to a pending invoice, Alright. Internet invoice. Yeah. I'm I'm gonna give this phone to Ayesha. Hold on. Alright. Okay. Thank you. Gabilia Care. Ayesha speaking. Hi. Good morning, Asia. This is Melissa from Airtel accounts. I'm just making a follow-up in reference to the pending invoice that was due yesterday or July 21. What was this invoice for? Sorry. It's invoice for a mobile plan services or a landline from Airtel AU. Okay. Just give me one second. Yeah. I sent an email as well attaching the Hi. I've informed the manager, and they will process the payment today.","start_word":15,"end_word":186,"sentiment":"neutral","sentiment_score":0.03719490021467209},{"text":"Perfect. Thank you so Okay. much. Thank you. Bye. Have a great day. Cheers.","start_word":187,"end_word":200,"sentiment":"positive","sentiment_score":0.4981498420238495},{"text":"You too.","start_word":201,"end_word":202,"sentiment":"neutral","sentiment_score":0.18765747547149655}],"average":{"sentiment":"neutral","sentiment_score":0.1110426155296532}}}}