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Good morning. Is this Farrah Sharma? Alright. Hi.\n\nThis is Harleen calling from from Better Cleanforce. I'm just following up regarding your booking with us. I wanted to check when you would like to have the service done.\n\nChannel 1: Sorry. I was just with him. We were just testing website. We live in the same house. Oh,\n\nChannel 0: Mhmm. Sorry.\n\nChannel 1: yeah. I I was with Aditya, sitting with him.\n\nChannel 0: Alright.\n\nChannel 1: We're just doing\n\nChannel 0: Alright.\n\nChannel 1: testing the website.\n\nChannel 0: Okay. Thank you so much.\n\nChannel 1: Yeah. No worries. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.020296672359108925}],"sentiment":"neutral","sentiment_score":0.020296672359108925,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.08021773397922516},{"text":"Good morning.","start":2.8799999,"end":3.6,"sentiment":"positive","sentiment_score":0.3429841697216034},{"text":"Is this Farrah Sharma?","start":3.6,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.09997395798563957},{"text":"Alright.","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.10692237317562105},{"text":"Hi.","start":8.4,"end":8.8,"sentiment":"neutral","sentiment_score":0.1348440647125244}],"sentiment":"neutral","sentiment_score":0.15642759369479287,"channel":0,"num_words":9,"start":2.3999999,"end":8.8},{"sentences":[{"text":"This is Harleen calling from from Better Cleanforce.","start":8.8,"end":11.94,"sentiment":"neutral","sentiment_score":0.14837330859154463},{"text":"I'm just following up regarding your booking with us.","start":12.565,"end":15.545,"sentiment":"neutral","sentiment_score":0.14316109153959486},{"text":"I wanted to check when you would like to have the service done.","start":15.925,"end":19.625,"sentiment":"neutral","sentiment_score":0.09125080303503917}],"sentiment":"neutral","sentiment_score":0.12205655773480734,"channel":0,"num_words":30,"start":8.8,"end":19.625},{"sentences":[{"text":"Sorry.","start":20.365,"end":20.865,"sentiment":"neutral","sentiment_score":-0.13187366724014282},{"text":"I was just with him.","start":21.005,"end":26.384998,"sentiment":"neutral","sentiment_score":-0.13415833115577697},{"text":"We were just testing website.","start":26.445,"end":27.825,"sentiment":"neutral","sentiment_score":-0.11901950240135192},{"text":"We live in the same house.","start":27.884998,"end":29.13,"sentiment":"neutral","sentiment_score":-0.06762662281592687},{"text":"Oh,","start":30.73,"end":31.23,"sentiment":"neutral","sentiment_score":-0.04354569688439369}],"sentiment":"neutral","sentiment_score":-0.10261490382254124,"channel":1,"num_words":18,"start":20.365,"end":31.23},{"sentences":[{"text":"Mhmm.","start":31.220001,"end":31.54,"sentiment":"neutral","sentiment_score":-0.0298796184360981},{"text":"Sorry.","start":31.54,"end":32.04,"sentiment":"neutral","sentiment_score":-0.0584133043885231}],"sentiment":"neutral","sentiment_score":-0.0441464614123106,"channel":0,"num_words":2,"start":31.220001,"end":32.04},{"sentences":[{"text":"yeah.","start":32.25,"end":32.57,"sentiment":"neutral","sentiment_score":-0.033463217318058014},{"text":"I I was with Aditya, sitting with him.","start":32.57,"end":35.949997,"sentiment":"neutral","sentiment_score":-0.008549829362891614}],"sentiment":"neutral","sentiment_score":-0.011317983580132326,"channel":1,"num_words":9,"start":32.25,"end":35.949997},{"sentences":[{"text":"Alright.","start":35.54,"end":36.04,"sentiment":"neutral","sentiment_score":0.06200413405895233}],"sentiment":"neutral","sentiment_score":0.06200413405895233,"channel":0,"num_words":1,"start":35.54,"end":36.04},{"sentences":[{"text":"We're just doing","start":36.01,"end":36.649998,"sentiment":"neutral","sentiment_score":0.06447627767920494}],"sentiment":"neutral","sentiment_score":0.06447627767920494,"channel":1,"num_words":3,"start":36.01,"end":36.649998},{"sentences":[{"text":"Alright.","start":36.592937,"end":37.092937,"sentiment":"neutral","sentiment_score":0.057890038937330246}],"sentiment":"neutral","sentiment_score":0.057890038937330246,"channel":0,"num_words":1,"start":36.592937,"end":37.092937},{"sentences":[{"text":"testing the website.","start":36.649998,"end":37.629997,"sentiment":"neutral","sentiment_score":0.06153161575396856}],"sentiment":"neutral","sentiment_score":0.06153161575396856,"channel":1,"num_words":3,"start":36.649998,"end":37.629997},{"sentences":[{"text":"Okay.","start":38.352936,"end":38.852936,"sentiment":"neutral","sentiment_score":0.32055962085723877},{"text":"Thank you so much.","start":38.912937,"end":40.052937,"sentiment":"positive","sentiment_score":0.7011115252971649}],"sentiment":"positive","sentiment_score":0.6250011444091796,"channel":0,"num_words":5,"start":38.352936,"end":40.052937},{"sentences":[{"text":"Yeah.","start":40.73,"end":40.97,"sentiment":"neutral","sentiment_score":0.24564972519874573},{"text":"No worries.","start":40.97,"end":41.449997,"sentiment":"neutral","sentiment_score":0.23990324884653091},{"text":"Thanks.","start":41.449997,"end":41.949997,"sentiment":"neutral","sentiment_score":0.2432824969291687}],"sentiment":"neutral","sentiment_score":0.24218467995524406,"channel":1,"num_words":4,"start":40.73,"end":41.949997}]},"summary":{"result":"success","short":"A representative from Better Cleanforce calls to follow up on a booking for a service. The customer, Farrah Sharma, explains that they were just testing the website and are not ready to schedule a service. The representative thanks the customer and ends the call."},"intents":{"segments":[{"text":"I wanted to check when you would like to have the service done. Sorry.","start_word":27,"end_word":40,"intents":[{"intent":"Check service availability","confidence_score":0.19693442}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good morning. Is this Farrah Sharma? Alright. Hi. This is Harleen calling from from Better Cleanforce. I'm just following up regarding your booking with us. I wanted to check when you would like to have the service done. Sorry. I was just with him. We were just testing website. We live in the same house. Oh, Mhmm. Sorry. yeah. I I was with Aditya, sitting with him. Alright. We're just doing Alright. testing the website. Okay.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":0.05155836045742035},{"text":"Thank you so much.","start_word":78,"end_word":81,"sentiment":"positive","sentiment_score":0.6903842091560364},{"text":"Yeah. No worries.","start_word":82,"end_word":84,"sentiment":"neutral","sentiment_score":0.2468574494123459},{"text":"Thanks.","start_word":85,"end_word":85,"sentiment":"positive","sentiment_score":0.3652675151824951}],"average":{"sentiment":"neutral","sentiment_score":0.0884663801926833}}}}