{"metadata":{"transaction_key":"deprecated","request_id":"01a0b329-9b22-79d1-b23e-8cbf0878c03f","sha256":"069cac1dd99b72e37562ed7437587ecc19329eb33415c3d406f40d259291a0ab","created":"2026-09-18T06:17:24.576Z","duration":23.111937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Andrew McPhillips. Thanks for your call. Please leave me a message, and I'll get back to you as soon as I can. Cheers.","confidence":0.99902344,"words":[{"word":"hi","start":2.56,"end":2.72,"confidence":0.93530273,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18909426033496857},{"word":"this","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1229664757847786},{"word":"is","start":2.8799999,"end":2.96,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12899208068847656},{"word":"andrew","start":2.96,"end":3.28,"confidence":0.9951172,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.16472332179546356},{"word":"mcphillips","start":3.28,"end":3.76,"confidence":0.916626,"punctuated_word":"McPhillips.","sentiment":"neutral","sentiment_score":0.18536339700222015},{"word":"thanks","start":3.76,"end":4.0,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8185393810272217},{"word":"for","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8023355007171631},{"word":"your","start":4.16,"end":4.4,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7499834895133972},{"word":"call","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.6946917772293091},{"word":"please","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2749415636062622},{"word":"leave","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.13289350271224976},{"word":"me","start":6.0,"end":6.08,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.3055221438407898},{"word":"a","start":6.08,"end":6.16,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07928193360567093},{"word":"message","start":6.16,"end":6.48,"confidence":0.97314453,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.1385372281074524},{"word":"and","start":6.48,"end":6.56,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19265148043632507},{"word":"i'll","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.24092912673950195},{"word":"get","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16519980132579803},{"word":"back","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.24404828250408173},{"word":"to","start":7.04,"end":7.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3420659601688385},{"word":"you","start":7.2,"end":7.2799997,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35483118891716003},{"word":"as","start":7.2799997,"end":7.44,"confidence":0.96972656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2049829214811325},{"word":"soon","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.31625574827194214},{"word":"as","start":7.6,"end":7.68,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24560849368572235},{"word":"i","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3838899433612823},{"word":"can","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.32292407751083374},{"word":"cheers","start":8.16,"end":8.66,"confidence":0.9682617,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.4839044213294983}],"paragraphs":{"transcript":"\nHi. This is Andrew McPhillips. Thanks for your call. Please leave me a message, and I'll get back to you as soon as I can. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.72,"sentiment":"neutral","sentiment_score":0.18909426033496857},{"text":"This is Andrew McPhillips.","start":2.72,"end":3.76,"sentiment":"neutral","sentiment_score":0.15051131881773472},{"text":"Thanks for your call.","start":3.76,"end":4.9,"sentiment":"positive","sentiment_score":0.7663875371217728},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":5.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.24653521226719022},{"text":"Cheers.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.4839044213294983}],"sentiment":"neutral","sentiment_score":0.31865990391144383,"num_words":26,"start":2.56,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Andrew McPhillips. Thanks for your call. Please leave me a message, and I'll get back to you as soon as I can. Cheers.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.72,"sentiment":"neutral","sentiment_score":0.18909426033496857},{"text":"This is Andrew McPhillips.","start":2.72,"end":3.76,"sentiment":"neutral","sentiment_score":0.15051131881773472},{"text":"Thanks for your call.","start":3.76,"end":4.9,"sentiment":"positive","sentiment_score":0.7663875371217728},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start":5.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.24653521226719022},{"text":"Cheers.","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.4839044213294983}],"sentiment":"neutral","sentiment_score":0.31865990391144383,"channel":1,"num_words":26,"start":2.56,"end":8.66}]},"summary":{"result":"success","short":"Hi. This is Andrew McPhillips. Thanks for your call. Please leave me a message, and I'll get back to you as soon as I can. Cheers."},"intents":{"segments":[{"text":"Cheers.","start_word":25,"end_word":25,"intents":[{"intent":"Request message","confidence_score":0.061769016}]}]},"sentiments":{"segments":[{"text":"Hi. This is Andrew McPhillips.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.17216873168945312},{"text":"Thanks for your call.","start_word":5,"end_word":8,"sentiment":"positive","sentiment_score":0.7520484328269958},{"text":"Please leave me a message, and I'll get back to you as soon as I can.","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":0.23653167486190796},{"text":"Cheers.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.6445552110671997}],"average":{"sentiment":"neutral","sentiment_score":0.3175066434420072}}}}