{"metadata":{"transaction_key":"deprecated","request_id":"01a0174a-3e84-7f63-acc6-656d075dbc60","sha256":"216f56f570c9ce4a35993c11b6d0133f08cef629e61bbf12b4b778511b02fb25","created":"2026-08-18T23:52:18.195Z","duration":49.967937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":143,"output_tokens":40},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":168},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":168,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Helene. It's Andrew from Vigilance AI. And I was yeah. I was trying to get a hold of Greg Jerram. I'm trying to get a hold of Greg. Is he available to speak to? I think he's in IT. That's right. Yeah. I think I may have I'm sorry. Well, you have a great day. Yeah. Thank you.","confidence":0.99609375,"words":[{"word":"oh","start":4.0,"end":4.24,"confidence":0.97924805,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10398514568805696},{"word":"hi","start":4.24,"end":4.56,"confidence":0.9926758,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.12577328085899353},{"word":"helene","start":4.56,"end":5.04,"confidence":0.6058757,"punctuated_word":"Helene.","sentiment":"neutral","sentiment_score":0.10775306075811386},{"word":"it's","start":5.04,"end":5.3599997,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1385377049446106},{"word":"andrew","start":5.3599997,"end":5.8399997,"confidence":0.9941406,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.14919830858707428},{"word":"from","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.14702531695365906},{"word":"vigilance","start":6.08,"end":6.58,"confidence":0.9589844,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.1118803471326828},{"word":"ai","start":6.7999997,"end":7.2999997,"confidence":0.7561035,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.12181831896305084},{"word":"and","start":7.6,"end":8.1,"confidence":0.9453125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11645350605249404},{"word":"i","start":8.16,"end":8.24,"confidence":0.75683594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12627439200878143},{"word":"was","start":8.24,"end":8.74,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.112413227558136},{"word":"yeah","start":9.28,"end":9.44,"confidence":0.717041,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0002686819061636925},{"word":"i","start":9.44,"end":9.599999,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015236503444612026},{"word":"was","start":9.599999,"end":9.84,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.013231493532657623},{"word":"trying","start":9.84,"end":10.08,"confidence":0.9980469,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.012864490039646626},{"word":"to","start":10.08,"end":10.24,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014237239956855774},{"word":"get","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.014885985292494295},{"word":"a","start":10.4,"end":10.48,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0147538548335433},{"word":"hold","start":10.48,"end":10.719999,"confidence":0.68847656,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.016501108184456825},{"word":"of","start":10.719999,"end":11.04,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.014489502646028996},{"word":"greg","start":11.04,"end":11.36,"confidence":0.98291016,"punctuated_word":"Greg","sentiment":"neutral","sentiment_score":-0.008978641591966152},{"word":"jerram","start":11.36,"end":11.86,"confidence":0.5520833,"punctuated_word":"Jerram.","sentiment":"neutral","sentiment_score":-0.010497668758034706},{"word":"i'm","start":14.905001,"end":15.405001,"confidence":0.7741699,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.019896112382411957},{"word":"trying","start":15.545,"end":16.025,"confidence":0.9970703,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.015279351733624935},{"word":"to","start":16.025,"end":16.425,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01279827207326889},{"word":"get","start":16.425,"end":16.665,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01384435687214136},{"word":"a","start":16.665,"end":16.745,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00899631716310978},{"word":"hold","start":16.745,"end":16.905,"confidence":0.9970703,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.011044534854590893},{"word":"of","start":16.905,"end":17.145,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0097951740026474},{"word":"greg","start":17.145,"end":17.465,"confidence":0.9975586,"punctuated_word":"Greg.","sentiment":"neutral","sentiment_score":-0.00977069791406393},{"word":"is","start":17.465,"end":17.705,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.004424000158905983},{"word":"he","start":17.705,"end":17.865,"confidence":0.99609375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.003128048963844776},{"word":"available","start":17.865,"end":18.365,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.007600463926792145},{"word":"to","start":18.425,"end":18.585,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009538873098790646},{"word":"speak","start":18.585,"end":18.825,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.009773164987564089},{"word":"to","start":18.825,"end":19.325,"confidence":0.9880371,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.010593832470476627},{"word":"i","start":24.345001,"end":24.425,"confidence":0.8100586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02608641982078552},{"word":"think","start":24.425,"end":24.744999,"confidence":0.9970703,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.019126810133457184},{"word":"he's","start":24.744999,"end":25.244999,"confidence":0.83496094,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.012746213935315607},{"word":"in","start":25.305,"end":25.545,"confidence":0.9506836,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01561539713293314},{"word":"it","start":25.545,"end":26.045,"confidence":0.99072266,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.01743411086499691},{"word":"that's","start":31.75,"end":31.99,"confidence":0.9719238,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0260069128125906},{"word":"right","start":31.99,"end":32.489998,"confidence":0.9921875,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.019048893824219704},{"word":"yeah","start":41.432934,"end":41.932934,"confidence":0.7128906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.152592271566391},{"word":"i","start":42.712936,"end":42.872936,"confidence":0.78515625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14671501517295835},{"word":"think","start":42.872936,"end":43.112934,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13941176235675812},{"word":"i","start":43.112934,"end":43.272934,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14346450567245483},{"word":"may","start":43.272934,"end":43.512936,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.16082966327667236},{"word":"have","start":43.512936,"end":44.012936,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.15181028842926023},{"word":"i'm","start":44.312935,"end":44.632935,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15991075336933136},{"word":"sorry","start":44.632935,"end":45.112934,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2002425491809845},{"word":"well","start":45.112934,"end":45.432938,"confidence":0.9658203,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03777139261364937},{"word":"you","start":45.432938,"end":45.512936,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025244586169719696},{"word":"have","start":45.512936,"end":45.672935,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.032627951353788376},{"word":"a","start":45.672935,"end":45.752937,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.41135427355766296},{"word":"great","start":45.752937,"end":45.992935,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4495101571083069},{"word":"day","start":45.992935,"end":46.492935,"confidence":0.9970703,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2985497713088989},{"word":"yeah","start":47.752937,"end":47.992935,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2035551965236664},{"word":"thank","start":47.992935,"end":48.152935,"confidence":0.5288086,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4730444252490998},{"word":"you","start":48.152935,"end":48.652935,"confidence":0.98168945,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25917062163352966}],"paragraphs":{"transcript":"\nOh, hi, Helene. It's Andrew from Vigilance AI. And I was yeah. I was trying to get a hold of Greg Jerram. I'm trying to get a hold of Greg.\n\nIs he available to speak to? I think he's in IT. That's right. Yeah. I think I may have I'm sorry.\n\nWell, you have a great day. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Oh, hi, Helene.","start":4.0,"end":5.04,"sentiment":"neutral","sentiment_score":0.11250382910172145},{"text":"It's Andrew from Vigilance AI.","start":5.04,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1336919993162155},{"text":"And I was yeah.","start":7.6,"end":9.44,"sentiment":"neutral","sentiment_score":0.08885245188139379},{"text":"I was trying to get a hold of Greg Jerram.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":-0.013567648828029633},{"text":"I'm trying to get a hold of Greg.","start":14.905001,"end":17.465,"sentiment":"neutral","sentiment_score":-0.012678102124482393}],"sentiment":"neutral","sentiment_score":0.03747599953785539,"num_words":30,"start":4.0,"end":17.465},{"sentences":[{"text":"Is he available to speak to?","start":17.465,"end":19.325,"sentiment":"neutral","sentiment_score":-0.007509730601062377},{"text":"I think he's in IT.","start":24.345001,"end":26.045,"sentiment":"neutral","sentiment_score":-0.018201790377497674},{"text":"That's right.","start":31.75,"end":32.489998,"sentiment":"neutral","sentiment_score":-0.02252790331840515},{"text":"Yeah.","start":41.432934,"end":41.932934,"sentiment":"neutral","sentiment_score":-0.152592271566391},{"text":"I think I may have I'm sorry.","start":42.712936,"end":45.112934,"sentiment":"neutral","sentiment_score":-0.15748350535120284}],"sentiment":"neutral","sentiment_score":-0.06838571195978493,"num_words":21,"start":17.465,"end":45.112934},{"sentences":[{"text":"Well, you have a great day.","start":45.112934,"end":46.492935,"sentiment":"neutral","sentiment_score":0.17729504530628523},{"text":"Yeah.","start":47.752937,"end":47.992935,"sentiment":"neutral","sentiment_score":0.2035551965236664},{"text":"Thank you.","start":47.992935,"end":48.652935,"sentiment":"positive","sentiment_score":0.3661075234413147}],"sentiment":"neutral","sentiment_score":0.22217116836044523,"num_words":9,"start":45.112934,"end":48.652935}]}}]},{"alternatives":[{"transcript":"Good morning. Welcome to your call. This is Eleni. How can I help you? How can I help? Of who? Sorry? What department are they in? In IT, you've called your calls. Yes. I think you've got the wrong number. No. That's okay. You too. Bye.","confidence":0.9980469,"words":[{"word":"good","start":0.64,"end":0.88,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4457356333732605},{"word":"morning","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.39644891023635864},{"word":"welcome","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.49977266788482666},{"word":"to","start":1.52,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4623391032218933},{"word":"your","start":1.5999999,"end":1.76,"confidence":0.89990234,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.46363118290901184},{"word":"call","start":1.76,"end":1.92,"confidence":0.97924805,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4798630475997925},{"word":"this","start":1.92,"end":2.08,"confidence":0.9921875,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.42978087067604065},{"word":"is","start":2.08,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4593481719493866},{"word":"eleni","start":2.1599998,"end":2.6399999,"confidence":0.5807292,"punctuated_word":"Eleni.","sentiment":"positive","sentiment_score":0.39237919449806213},{"word":"how","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3837844133377075},{"word":"can","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4010586738586426},{"word":"i","start":2.96,"end":3.04,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4303421676158905},{"word":"help","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.32557883858680725},{"word":"you","start":3.1999998,"end":3.6999998,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.3087989389896393},{"word":"how","start":7.68,"end":7.9199996,"confidence":0.9902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12490832805633544},{"word":"can","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11232781410217284},{"word":"i","start":8.16,"end":8.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13777686655521393},{"word":"help","start":8.24,"end":8.74,"confidence":0.99902344,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.05865161865949631},{"word":"of","start":12.48,"end":12.639999,"confidence":0.5810547,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.014852732419967651},{"word":"who","start":12.639999,"end":12.96,"confidence":0.9091797,"punctuated_word":"who?","sentiment":"neutral","sentiment_score":-0.01464259997010231},{"word":"sorry","start":12.96,"end":13.46,"confidence":0.94677734,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.025986269116401672},{"word":"what","start":21.625,"end":21.945,"confidence":0.9394531,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.008052542805671692},{"word":"department","start":21.945,"end":22.425,"confidence":0.99902344,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.007295324467122555},{"word":"are","start":22.425,"end":22.505,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.010505953803658484},{"word":"they","start":22.505,"end":22.664999,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.010938463732600212},{"word":"in","start":22.664999,"end":23.164999,"confidence":0.9890137,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.010183538310229778},{"word":"in","start":29.04,"end":29.44,"confidence":0.59033203,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.006679113954305649},{"word":"it","start":29.44,"end":29.94,"confidence":0.6977539,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":-0.007410833612084389},{"word":"you've","start":32.56,"end":32.96,"confidence":0.9951172,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.05395831912755966},{"word":"called","start":32.96,"end":33.28,"confidence":0.9921875,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.06467591226100922},{"word":"your","start":33.28,"end":33.600002,"confidence":0.8178711,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07360215485095978},{"word":"calls","start":33.600002,"end":34.100002,"confidence":0.98217773,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.05629151687026024},{"word":"yes","start":36.48,"end":36.98,"confidence":0.8808594,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.11321505159139632},{"word":"i","start":37.04,"end":37.2,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3238115906715393},{"word":"think","start":37.2,"end":37.440002,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4247918725013733},{"word":"you've","start":37.440002,"end":37.6,"confidence":0.99902344,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.4081198871135712},{"word":"got","start":37.6,"end":37.760002,"confidence":1.0,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.4693399071693421},{"word":"the","start":37.760002,"end":37.920002,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4729909896850586},{"word":"wrong","start":37.920002,"end":38.24,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.42373591661453247},{"word":"number","start":38.24,"end":38.74,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.4036187529563904},{"word":"no","start":45.402874,"end":45.642876,"confidence":0.83569336,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04762665927410126},{"word":"that's","start":45.642876,"end":45.962875,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.21541659533977509},{"word":"okay","start":45.962875,"end":46.442875,"confidence":1.0,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.3404230773448944},{"word":"you","start":46.442875,"end":46.682873,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.22618116438388824},{"word":"too","start":46.682873,"end":47.082874,"confidence":0.99609375,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.20374250411987305},{"word":"bye","start":47.082874,"end":47.582874,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.185696542263031}],"paragraphs":{"transcript":"\nGood morning. Welcome to your call. This is Eleni. How can I help you? How can I help?\n\nOf who? Sorry? What department are they in? In IT, you've called your calls. Yes.\n\nI think you've got the wrong number. No. That's okay. You too. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.1999999,"sentiment":"positive","sentiment_score":0.42109227180480957},{"text":"Welcome to your call.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.4764015004038811},{"text":"This is Eleni.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.42716941237449646},{"text":"How can I help you?","start":2.6399999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.36991260647773744},{"text":"How can I help?","start":7.68,"end":8.74,"sentiment":"neutral","sentiment_score":0.10841615684330463}],"sentiment":"positive","sentiment_score":0.3506959134505855,"num_words":18,"start":0.64,"end":8.74},{"sentences":[{"text":"Of who?","start":12.48,"end":12.96,"sentiment":"neutral","sentiment_score":-0.01474766619503498},{"text":"Sorry?","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.025986269116401672},{"text":"What department are they in?","start":21.625,"end":23.164999,"sentiment":"neutral","sentiment_score":-0.009395164623856544},{"text":"In IT, you've called your calls.","start":29.04,"end":34.100002,"sentiment":"neutral","sentiment_score":-0.043769641779363155},{"text":"Yes.","start":36.48,"end":36.98,"sentiment":"neutral","sentiment_score":-0.11321505159139632}],"sentiment":"neutral","sentiment_score":-0.031886021792888644,"num_words":15,"start":12.48,"end":36.98},{"sentences":[{"text":"I think you've got the wrong number.","start":37.04,"end":38.74,"sentiment":"negative","sentiment_score":-0.41805841667311533},{"text":"No.","start":45.402874,"end":45.642876,"sentiment":"neutral","sentiment_score":-0.04762665927410126},{"text":"That's okay.","start":45.642876,"end":46.442875,"sentiment":"neutral","sentiment_score":0.27791983634233475},{"text":"You too.","start":46.442875,"end":47.082874,"sentiment":"neutral","sentiment_score":0.21496183425188065},{"text":"Bye.","start":47.082874,"end":47.582874,"sentiment":"neutral","sentiment_score":0.185696542263031}],"sentiment":"neutral","sentiment_score":-0.1386596686564959,"num_words":13,"start":37.04,"end":47.582874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. Welcome to your call. This is Eleni. How can I help you?\n\nChannel 0: Oh, hi, Helene. It's Andrew from Vigilance AI. And\n\nChannel 1: How can I\n\nChannel 0: I\n\nChannel 1: help?\n\nChannel 0: was yeah. I was trying to get a hold of Greg Jerram.\n\nChannel 1: Of who? Sorry?\n\nChannel 0: I'm trying to get a hold of Greg. Is he available to speak to?\n\nChannel 1: What department are they in?\n\nChannel 0: I think he's in IT.\n\nChannel 1: In IT,\n\nChannel 0: That's right.\n\nChannel 1: you've called your calls. Yes. I think you've got the wrong number.\n\nChannel 0: Yeah. I think I may have I'm sorry. Well,\n\nChannel 1: No.\n\nChannel 0: you have\n\nChannel 1: That's\n\nChannel 0: a great\n\nChannel 1: okay.\n\nChannel 0: day.\n\nChannel 1: You too. Bye.\n\nChannel 0: Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.64,"end":1.1999999,"sentiment":"positive","sentiment_score":0.42109227180480957},{"text":"Welcome to your call.","start":1.1999999,"end":1.92,"sentiment":"positive","sentiment_score":0.4764015004038811},{"text":"This is Eleni.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.42716941237449646},{"text":"How can I help you?","start":2.6399999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.36991260647773744}],"sentiment":"positive","sentiment_score":0.4199187010526657,"channel":1,"num_words":14,"start":0.64,"end":3.6999998},{"sentences":[{"text":"Oh, hi, Helene.","start":4.0,"end":5.04,"sentiment":"neutral","sentiment_score":0.11250382910172145},{"text":"It's Andrew from Vigilance AI.","start":5.04,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1336919993162155},{"text":"And","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.11645350605249404}],"sentiment":"neutral","sentiment_score":0.12471388777097066,"channel":0,"num_words":9,"start":4.0,"end":8.1},{"sentences":[{"text":"How can I","start":7.68,"end":8.24,"sentiment":"neutral","sentiment_score":0.1250043362379074}],"sentiment":"neutral","sentiment_score":0.1250043362379074,"channel":1,"num_words":3,"start":7.68,"end":8.24},{"sentences":[{"text":"I","start":8.16,"end":8.24,"sentiment":"neutral","sentiment_score":0.12627439200878143}],"sentiment":"neutral","sentiment_score":0.12627439200878143,"channel":0,"num_words":1,"start":8.16,"end":8.24},{"sentences":[{"text":"help?","start":8.24,"end":8.74,"sentiment":"neutral","sentiment_score":0.05865161865949631}],"sentiment":"neutral","sentiment_score":0.05865161865949631,"channel":1,"num_words":1,"start":8.24,"end":8.74},{"sentences":[{"text":"was yeah.","start":8.24,"end":9.44,"sentiment":"neutral","sentiment_score":0.056340954732149846},{"text":"I was trying to get a hold of Greg Jerram.","start":9.44,"end":11.86,"sentiment":"neutral","sentiment_score":-0.013567648828029633}],"sentiment":"neutral","sentiment_score":-0.0019162149013330528,"channel":0,"num_words":12,"start":8.24,"end":11.86},{"sentences":[{"text":"Of who?","start":12.48,"end":12.96,"sentiment":"neutral","sentiment_score":-0.01474766619503498},{"text":"Sorry?","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":-0.025986269116401672}],"sentiment":"neutral","sentiment_score":-0.01849386716882388,"channel":1,"num_words":3,"start":12.48,"end":13.46},{"sentences":[{"text":"I'm trying to get a hold of Greg.","start":14.905001,"end":17.465,"sentiment":"neutral","sentiment_score":-0.012678102124482393},{"text":"Is he available to speak to?","start":17.465,"end":19.325,"sentiment":"neutral","sentiment_score":-0.007509730601062377}],"sentiment":"neutral","sentiment_score":-0.010463085757302386,"channel":0,"num_words":14,"start":14.905001,"end":19.325},{"sentences":[{"text":"What department are they in?","start":21.625,"end":23.164999,"sentiment":"neutral","sentiment_score":-0.009395164623856544}],"sentiment":"neutral","sentiment_score":-0.009395164623856544,"channel":1,"num_words":5,"start":21.625,"end":23.164999},{"sentences":[{"text":"I think he's in IT.","start":24.345001,"end":26.045,"sentiment":"neutral","sentiment_score":-0.018201790377497674}],"sentiment":"neutral","sentiment_score":-0.018201790377497674,"channel":0,"num_words":5,"start":24.345001,"end":26.045},{"sentences":[{"text":"In IT,","start":29.04,"end":29.94,"sentiment":"neutral","sentiment_score":-0.007044973783195019}],"sentiment":"neutral","sentiment_score":-0.007044973783195019,"channel":1,"num_words":2,"start":29.04,"end":29.94},{"sentences":[{"text":"That's right.","start":31.75,"end":32.489998,"sentiment":"neutral","sentiment_score":-0.02252790331840515}],"sentiment":"neutral","sentiment_score":-0.02252790331840515,"channel":0,"num_words":2,"start":31.75,"end":32.489998},{"sentences":[{"text":"you've called your calls.","start":32.56,"end":34.100002,"sentiment":"neutral","sentiment_score":-0.062131975777447224},{"text":"Yes.","start":36.48,"end":36.98,"sentiment":"neutral","sentiment_score":-0.11321505159139632},{"text":"I think you've got the wrong number.","start":37.04,"end":38.74,"sentiment":"negative","sentiment_score":-0.41805841667311533}],"sentiment":"neutral","sentiment_score":-0.2740126559510827,"channel":1,"num_words":12,"start":32.56,"end":38.74},{"sentences":[{"text":"Yeah.","start":41.432934,"end":41.932934,"sentiment":"neutral","sentiment_score":-0.152592271566391},{"text":"I think I may have I'm sorry.","start":42.712936,"end":45.112934,"sentiment":"neutral","sentiment_score":-0.15748350535120284},{"text":"Well,","start":45.112934,"end":45.432938,"sentiment":"neutral","sentiment_score":-0.03777139261364937}],"sentiment":"neutral","sentiment_score":-0.14363868907094002,"channel":0,"num_words":9,"start":41.432934,"end":45.432938},{"sentences":[{"text":"No.","start":45.402874,"end":45.642876,"sentiment":"neutral","sentiment_score":-0.04762665927410126}],"sentiment":"neutral","sentiment_score":-0.04762665927410126,"channel":1,"num_words":1,"start":45.402874,"end":45.642876},{"sentences":[{"text":"you have","start":45.432938,"end":45.672935,"sentiment":"neutral","sentiment_score":-0.028936268761754036}],"sentiment":"neutral","sentiment_score":-0.028936268761754036,"channel":0,"num_words":2,"start":45.432938,"end":45.672935},{"sentences":[{"text":"That's","start":45.642876,"end":45.962875,"sentiment":"neutral","sentiment_score":0.21541659533977509}],"sentiment":"neutral","sentiment_score":0.21541659533977509,"channel":1,"num_words":1,"start":45.642876,"end":45.962875},{"sentences":[{"text":"a great","start":45.672935,"end":45.992935,"sentiment":"positive","sentiment_score":0.4304322153329849}],"sentiment":"positive","sentiment_score":0.4304322153329849,"channel":0,"num_words":2,"start":45.672935,"end":45.992935},{"sentences":[{"text":"okay.","start":45.962875,"end":46.442875,"sentiment":"positive","sentiment_score":0.3404230773448944}],"sentiment":"positive","sentiment_score":0.3404230773448944,"channel":1,"num_words":1,"start":45.962875,"end":46.442875},{"sentences":[{"text":"day.","start":45.992935,"end":46.492935,"sentiment":"neutral","sentiment_score":0.2985497713088989}],"sentiment":"neutral","sentiment_score":0.2985497713088989,"channel":0,"num_words":1,"start":45.992935,"end":46.492935},{"sentences":[{"text":"You too.","start":46.442875,"end":47.082874,"sentiment":"neutral","sentiment_score":0.21496183425188065},{"text":"Bye.","start":47.082874,"end":47.582874,"sentiment":"neutral","sentiment_score":0.185696542263031}],"sentiment":"neutral","sentiment_score":0.2052067369222641,"channel":1,"num_words":3,"start":46.442875,"end":47.582874},{"sentences":[{"text":"Yeah.","start":47.752937,"end":47.992935,"sentiment":"neutral","sentiment_score":0.2035551965236664},{"text":"Thank you.","start":47.992935,"end":48.652935,"sentiment":"positive","sentiment_score":0.3661075234413147}],"sentiment":"neutral","sentiment_score":0.3119234144687653,"channel":0,"num_words":3,"start":47.752937,"end":48.652935}]},"summary":{"result":"success","short":"The customer, Andrew, calls and asks for Greg Jerram, but the agent, Eleni, says he has the wrong number and is in IT. Andrew apologizes and ends the call."},"intents":{"segments":[{"text":"I was trying to get a hold of Greg Jerram. Of who?","start_word":30,"end_word":41,"intents":[{"intent":"Contact greg jerram","confidence_score":0.17161995}]},{"text":"I was trying to get a hold of Greg Jerram. Of who? Sorry? I'm trying to get a hold of Greg. Is he available to speak to? What department are they in?","start_word":30,"end_word":61,"intents":[{"intent":"Find out greg jerram's availability","confidence_score":0.0004602852},{"intent":"Confirm greg jerram's availability","confidence_score":0.013767008}]}]},"sentiments":{"segments":[{"text":"Good morning. Welcome to your call. This is Eleni. How can I help you?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.41205549240112305},{"text":"Oh, hi, Helene. It's Andrew from Vigilance AI. And How can I I was help? yeah. I was trying to get a hold of Greg Jerram. Of who? Sorry? I'm trying to get a hold of Greg. Is he available to speak to? What department are they in? I think he's in IT. In IT, That's right. you've called your calls. Yes.","start_word":14,"end_word":75,"sentiment":"neutral","sentiment_score":0.014545822516083716},{"text":"I think you've got the wrong number.","start_word":76,"end_word":82,"sentiment":"negative","sentiment_score":-0.41462674736976624},{"text":"Yeah. I think I may have I'm sorry. Well, No. you have That's a great okay. day. You too. Bye. Yeah.","start_word":83,"end_word":103,"sentiment":"neutral","sentiment_score":0.07327718287706375},{"text":"Thank you.","start_word":104,"end_word":105,"sentiment":"positive","sentiment_score":0.4170219898223877}],"average":{"sentiment":"neutral","sentiment_score":0.05609478269304548}}}}