{"metadata":{"transaction_key":"deprecated","request_id":"01a0315c-701a-7c50-94b1-2c1e87079ed3","sha256":"ed3619b1935e3a3486215e008f038faf8c0572d6ecca82a74d8fbd5cbbfce197","created":"2026-08-24T01:22:18.028Z","duration":116.855934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":364,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":403},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Kate, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Kaye, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. I'm sorry? Mhmm. Alright. Okay. No. No. No. Mhmm. Yep. Okay. When when do you think about it, I'm gonna call you back, Ray? Alright. Okay. No. No worries. Okay. No. No worries. Thank you. Alright. Bye bye.","confidence":0.9975586,"words":[{"word":"yeah","start":5.92,"end":6.24,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1923949420452118},{"word":"good","start":6.24,"end":6.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3503248989582062},{"word":"morning","start":6.48,"end":6.98,"confidence":0.9807129,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.26942163705825806},{"word":"kate","start":7.7599998,"end":8.08,"confidence":0.73535156,"punctuated_word":"Kate,","sentiment":"neutral","sentiment_score":0.2526782751083374},{"word":"it's","start":8.08,"end":8.58,"confidence":0.98217773,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2582380771636963},{"word":"ronald","start":8.96,"end":9.46,"confidence":0.98095703,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2427254319190979},{"word":"from","start":9.5199995,"end":10.0199995,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2287616729736328},{"word":"cloud","start":10.08,"end":10.48,"confidence":0.7392578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.23586077988147736},{"word":"solution","start":10.48,"end":10.98,"confidence":0.9560547,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2207905650138855},{"word":"it","start":11.12,"end":11.62,"confidence":0.99658203,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.19899481534957889},{"word":"how","start":12.285,"end":12.445,"confidence":0.7421875,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2647308111190796},{"word":"are","start":12.445,"end":12.525,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23797845840454104},{"word":"you","start":12.525,"end":12.685,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.256614089012146},{"word":"doing","start":12.685,"end":13.005,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.25317347049713135},{"word":"today","start":13.005,"end":13.505,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2548398971557617},{"word":"alright","start":15.245,"end":15.725,"confidence":0.9875488,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3372131288051605},{"word":"okay","start":15.725,"end":15.965,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4319338798522949},{"word":"that's","start":15.965,"end":16.125,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6682359576225281},{"word":"wonderful","start":16.125,"end":16.625,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6416792869567871},{"word":"kaye","start":17.404999,"end":17.805,"confidence":0.8466797,"punctuated_word":"Kaye,","sentiment":"neutral","sentiment_score":0.2267039269208908},{"word":"i","start":17.805,"end":17.885,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20976123213768005},{"word":"hope","start":17.885,"end":18.125,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.2269793599843979},{"word":"you","start":18.125,"end":18.285,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15061472356319427},{"word":"still","start":18.285,"end":18.685,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0961182713508606},{"word":"remember","start":18.685,"end":19.165,"confidence":0.99316406,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.09261316061019896},{"word":"the","start":19.165,"end":19.325,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1034168377518654},{"word":"company","start":19.325,"end":19.825,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.17164155840873718},{"word":"because","start":20.365,"end":20.765,"confidence":0.42773438,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10027454048395155},{"word":"the","start":20.765,"end":20.845001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10708820074796677},{"word":"last","start":20.845001,"end":21.085,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.07111266255378723},{"word":"time","start":21.085,"end":21.325,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.1220194548368454},{"word":"that","start":21.325,"end":21.485,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10770747810602188},{"word":"we","start":21.485,"end":21.724998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12908416986465454},{"word":"touch","start":21.724998,"end":22.125,"confidence":0.5307617,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.144609734416008},{"word":"base","start":22.125,"end":22.365,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.13429531455039978},{"word":"with","start":22.365,"end":22.525,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13137812912464142},{"word":"you","start":22.525,"end":22.765,"confidence":0.9494629,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.13852207362651825},{"word":"it","start":22.765,"end":22.925,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08328204602003098},{"word":"was","start":22.925,"end":23.425,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0665905624628067},{"word":"october","start":24.445,"end":24.845,"confidence":0.8276367,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.07930693030357361},{"word":"of","start":24.845,"end":25.085,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10178780555725098},{"word":"last","start":25.085,"end":25.404999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.07347486168146133},{"word":"year","start":25.404999,"end":25.904999,"confidence":0.9543457,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.11205057054758072},{"word":"and","start":26.41,"end":26.81,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09698499739170074},{"word":"during","start":26.81,"end":27.210001,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.07778041064739227},{"word":"that","start":27.210001,"end":27.45,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06587569415569305},{"word":"time","start":27.45,"end":27.85,"confidence":0.9946289,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0633804053068161},{"word":"i","start":27.85,"end":28.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08626305311918259},{"word":"was","start":28.09,"end":28.49,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06780797988176346},{"word":"trying","start":28.49,"end":28.89,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08730743080377579},{"word":"to","start":28.89,"end":29.130001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08501791208982468},{"word":"arrange","start":29.130001,"end":29.53,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.10726122558116911},{"word":"a","start":29.53,"end":29.69,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11702167987823486},{"word":"meeting","start":29.69,"end":30.01,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.10014484822750092},{"word":"with","start":30.01,"end":30.25,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.091365247964859},{"word":"you","start":30.25,"end":30.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14733093976974487},{"word":"together","start":31.05,"end":31.369999,"confidence":0.8935547,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.1133570447564125},{"word":"with","start":31.369999,"end":31.69,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11362459510564804},{"word":"my","start":31.69,"end":31.93,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1547568142414093},{"word":"cto","start":31.93,"end":32.43,"confidence":0.9842122,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.13684770464897156},{"word":"mister","start":32.57,"end":32.89,"confidence":0.99194336,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.13810044527053833},{"word":"bajit","start":32.89,"end":33.39,"confidence":0.58780926,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.1316312849521637},{"word":"singh","start":33.45,"end":33.93,"confidence":0.91503906,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.15033122897148132},{"word":"to","start":33.93,"end":34.33,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14157110452651978},{"word":"introduce","start":34.33,"end":34.83,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.09829673171043396},{"word":"our","start":34.89,"end":35.13,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11716628074645996},{"word":"company","start":35.13,"end":35.53,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.13277502357959747},{"word":"and","start":35.53,"end":35.69,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17396625876426697},{"word":"our","start":35.69,"end":35.93,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12623710930347443},{"word":"services","start":35.93,"end":36.43,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.10704730451107024},{"word":"name","start":37.53,"end":37.85,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.09818808734416962},{"word":"of","start":37.85,"end":37.93,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07784603536128998},{"word":"the","start":37.93,"end":38.09,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08309873938560486},{"word":"company","start":38.09,"end":38.489998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10102130472660063},{"word":"again","start":38.489998,"end":38.809998,"confidence":0.8803711,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.09473353624343872},{"word":"kaye","start":38.809998,"end":39.13,"confidence":0.8258464,"punctuated_word":"Kaye,","sentiment":"neutral","sentiment_score":0.1249976009130478},{"word":"it's","start":39.13,"end":39.53,"confidence":0.9904785,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.13160592317581177},{"word":"cloud","start":39.53,"end":39.85,"confidence":0.7758789,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1297847181558609},{"word":"solution","start":39.85,"end":40.35,"confidence":0.9902344,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.11671601235866548},{"word":"it","start":40.41,"end":40.91,"confidence":0.9909668,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.0956171452999115},{"word":"we","start":41.885002,"end":42.045002,"confidence":0.9604492,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09235091507434844},{"word":"are","start":42.045002,"end":42.285,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07636499404907227},{"word":"a","start":42.285,"end":42.785,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09697739779949188},{"word":"managed","start":42.925,"end":43.325,"confidence":0.87353516,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.12745995819568634},{"word":"service","start":43.325,"end":43.725002,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07407881319522858},{"word":"provider","start":43.725002,"end":44.225002,"confidence":0.99902344,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08359372615814209},{"word":"we","start":44.765,"end":44.925,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08016322553157806},{"word":"are","start":44.925,"end":45.085,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07813102006912231},{"word":"also","start":45.085,"end":45.405,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07057436555624008},{"word":"microsoft","start":45.405,"end":45.905,"confidence":0.9482422,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.0996176153421402},{"word":"trusted","start":45.965,"end":46.365,"confidence":0.9873047,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.10603320598602296},{"word":"partner","start":46.365,"end":46.865,"confidence":1.0,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.11268505454063416},{"word":"providing","start":47.085,"end":47.485,"confidence":0.82470703,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.08718755096197128},{"word":"services","start":47.485,"end":47.985,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.08796150982379913},{"word":"for","start":48.205,"end":48.525,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11186090856790544},{"word":"cloud","start":48.525,"end":48.925,"confidence":0.9560547,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.11128909885883333},{"word":"solution","start":48.925,"end":49.425,"confidence":0.99121094,"punctuated_word":"solution,","sentiment":"neutral","sentiment_score":0.1062459647655487},{"word":"cybersecurity","start":50.285,"end":50.785,"confidence":0.84814453,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.09287671744823456},{"word":"backup","start":51.325,"end":51.725,"confidence":0.97509766,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.08204244077205658},{"word":"and","start":51.725,"end":51.885002,"confidence":0.8305664,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09285248070955276},{"word":"recovery","start":51.885002,"end":52.385002,"confidence":0.9785156,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.10122852772474288},{"word":"sharepoint","start":52.605,"end":53.105,"confidence":0.9848633,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.09548310935497284},{"word":"manage","start":53.965,"end":54.365,"confidence":0.7324219,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.08957089483737946},{"word":"three","start":54.365,"end":54.605,"confidence":0.9921875,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0690220296382904},{"word":"six","start":54.605,"end":54.845,"confidence":0.6015625,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.05721874162554741},{"word":"five","start":54.845,"end":55.345,"confidence":0.9748535,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.08090213686227798},{"word":"power","start":55.405,"end":55.805,"confidence":0.9892578,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.11176129430532455},{"word":"bi","start":55.805,"end":56.125,"confidence":0.8327637,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.090680330991745},{"word":"and","start":56.125,"end":56.285,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07149934768676758},{"word":"many","start":56.285,"end":56.605,"confidence":0.9980469,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.06742830574512482},{"word":"more","start":56.605,"end":57.105,"confidence":0.9975586,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.06284395605325699},{"word":"and","start":57.62,"end":58.12,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04871419817209244},{"word":"reason","start":58.18,"end":58.5,"confidence":0.75683594,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04729479551315307},{"word":"for","start":58.5,"end":58.739998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.055862389504909515},{"word":"my","start":58.739998,"end":58.82,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07533307373523712},{"word":"call","start":58.82,"end":58.98,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07835184037685394},{"word":"today","start":58.98,"end":59.379997,"confidence":0.98999023,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.09105490148067474},{"word":"kaye","start":59.379997,"end":59.78,"confidence":0.8385417,"punctuated_word":"Kaye,","sentiment":"neutral","sentiment_score":0.0841635912656784},{"word":"same","start":59.78,"end":59.94,"confidence":0.9921875,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.08000614494085312},{"word":"thing","start":59.94,"end":60.18,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.09083081781864166},{"word":"as","start":60.18,"end":60.42,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10261505097150804},{"word":"before","start":60.42,"end":60.92,"confidence":0.7766113,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.08989217877388},{"word":"we're","start":61.54,"end":61.86,"confidence":0.9980469,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.052225660532712936},{"word":"only","start":61.86,"end":62.18,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.05530519410967827},{"word":"hoping","start":62.18,"end":62.5,"confidence":0.9970703,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.07368521392345428},{"word":"to","start":62.5,"end":62.739998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09221060574054718},{"word":"arrange","start":62.739998,"end":63.059998,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.1124171018600464},{"word":"an","start":63.059998,"end":63.379997,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.10767120867967606},{"word":"introductory","start":63.379997,"end":63.879997,"confidence":0.99902344,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.10243808478116988},{"word":"meeting","start":64.1,"end":64.42,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.1045474335551262},{"word":"with","start":64.42,"end":64.659996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12073518335819244},{"word":"you","start":64.659996,"end":65.159996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15004397928714752},{"word":"simply","start":65.7,"end":66.02,"confidence":0.5576172,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.13716590404510498},{"word":"to","start":66.02,"end":66.18,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13212470710277557},{"word":"introduce","start":66.18,"end":66.659996,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.08241593837738037},{"word":"our","start":66.659996,"end":66.82,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09187758713960648},{"word":"company","start":66.82,"end":67.3,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10638805478811264},{"word":"only","start":67.3,"end":67.54,"confidence":0.9760742,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.15681549906730652},{"word":"for","start":67.54,"end":67.78,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12391582131385805},{"word":"future","start":67.78,"end":68.18,"confidence":0.99609375,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.13021934032440186},{"word":"reference","start":68.18,"end":68.68,"confidence":0.8964844,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.09912380576133728},{"word":"and","start":69.54,"end":70.02,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07181447744369507},{"word":"we're","start":70.02,"end":70.34,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0766059085726738},{"word":"hoping","start":70.34,"end":70.659996,"confidence":1.0,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.05966019630432129},{"word":"that","start":70.659996,"end":70.82,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07856881618499756},{"word":"you","start":70.82,"end":70.979996,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08441710472106934},{"word":"have","start":70.979996,"end":71.14,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05875049531459808},{"word":"an","start":71.14,"end":71.22,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06947840750217438},{"word":"available","start":71.22,"end":71.72,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0514255054295063},{"word":"time","start":71.78,"end":72.02,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05636541545391083},{"word":"next","start":72.02,"end":72.34,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.052467912435531616},{"word":"month","start":72.34,"end":72.84,"confidence":0.9309082,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.05987472087144852},{"word":"maybe","start":73.235,"end":73.395004,"confidence":0.99902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.05168509483337402},{"word":"on","start":73.395004,"end":73.795,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05486548691987991},{"word":"first","start":73.795,"end":74.035,"confidence":0.9770508,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.0559237003326416},{"word":"or","start":74.035,"end":74.275,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05030573159456253},{"word":"second","start":74.275,"end":74.595,"confidence":0.99609375,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.0629444569349289},{"word":"week","start":74.595,"end":74.755,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.041192762553691864},{"word":"of","start":74.755,"end":74.915,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04205124080181122},{"word":"september","start":74.915,"end":75.415,"confidence":0.9169922,"punctuated_word":"September.","sentiment":"neutral","sentiment_score":0.021846137940883636},{"word":"i'm","start":79.635,"end":79.795,"confidence":0.75756836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.24866604804992676},{"word":"sorry","start":79.795,"end":80.295,"confidence":0.9597168,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.2498680055141449},{"word":"mhmm","start":85.955,"end":86.455,"confidence":0.9621582,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1316564679145813},{"word":"alright","start":90.03001,"end":90.53001,"confidence":0.98168945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.07116608321666718},{"word":"okay","start":90.670006,"end":91.170006,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08210159838199615},{"word":"no","start":91.79,"end":91.87,"confidence":0.626709,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2083013653755188},{"word":"no","start":91.87,"end":92.37,"confidence":0.9584961,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2580769658088684},{"word":"no","start":94.83,"end":94.91,"confidence":0.9182129,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19268350303173065},{"word":"mhmm","start":94.91,"end":95.41,"confidence":0.9215088,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11183437705039978},{"word":"yep","start":97.55,"end":98.05,"confidence":0.9536133,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.03977656364440918},{"word":"okay","start":98.11,"end":98.61,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.046122897416353226},{"word":"when","start":98.91,"end":99.15,"confidence":0.97265625,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.07611487060785294},{"word":"when","start":99.15,"end":99.310005,"confidence":0.7573242,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.07526236027479172},{"word":"do","start":99.310005,"end":99.39,"confidence":0.85498047,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10622019320726396},{"word":"you","start":99.39,"end":99.47,"confidence":0.7363281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09608850628137589},{"word":"think","start":99.47,"end":99.630005,"confidence":0.85839844,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13053199648857117},{"word":"about","start":99.630005,"end":99.75,"confidence":0.76123047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.14352303743362427},{"word":"it","start":99.75,"end":99.87,"confidence":0.3251953,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09958519786596298},{"word":"i'm","start":99.87,"end":100.11,"confidence":0.8432617,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09924637526273727},{"word":"gonna","start":100.11,"end":100.350006,"confidence":0.9892578,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.08633854240179062},{"word":"call","start":100.350006,"end":100.51,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.079710453748703},{"word":"you","start":100.51,"end":100.670006,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08379080146551132},{"word":"back","start":100.670006,"end":101.170006,"confidence":0.97802734,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.06834833323955536},{"word":"ray","start":101.310005,"end":101.810005,"confidence":0.93066406,"punctuated_word":"Ray?","sentiment":"neutral","sentiment_score":-0.06552805006504059},{"word":"alright","start":108.215004,"end":108.715004,"confidence":0.9692383,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.031065654009580612},{"word":"okay","start":108.775,"end":109.275,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03892483562231064},{"word":"no","start":109.895004,"end":110.135,"confidence":0.8066406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09921670705080032},{"word":"no","start":110.135,"end":110.375,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.12793374061584473},{"word":"worries","start":110.375,"end":110.875,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.15164808928966522},{"word":"okay","start":113.175,"end":113.675,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07575242221355438},{"word":"no","start":113.735,"end":114.055,"confidence":0.87280273,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10697074234485626},{"word":"no","start":114.055,"end":114.215004,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.10241737961769104},{"word":"worries","start":114.215004,"end":114.715004,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.08160249888896942},{"word":"thank","start":114.935005,"end":115.255005,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.051607780158519745},{"word":"you","start":115.255005,"end":115.755005,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.015247128903865814},{"word":"alright","start":115.815,"end":116.295006,"confidence":0.9592285,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.053281933069229126},{"word":"bye","start":116.295006,"end":116.455,"confidence":0.9951172,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.0460611879825592},{"word":"bye","start":116.455,"end":116.855934,"confidence":0.90844727,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.02352650836110115}],"paragraphs":{"transcript":"\nYeah. Good morning. Kate, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Kaye, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. I'm sorry?\n\nMhmm. Alright. Okay. No. No.\n\nNo. Mhmm. Yep. Okay. When when do you think about it, I'm gonna call you back, Ray?\n\nAlright. Okay. No. No worries. Okay.\n\nNo. No worries. Thank you. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.1923949420452118},{"text":"Good morning.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.3098732680082321},{"text":"Kate, it's Ronald from Cloud Solution IT.","start":7.7599998,"end":11.62,"sentiment":"neutral","sentiment_score":0.23400708820138658},{"text":"How are you doing today?","start":12.285,"end":13.505,"sentiment":"neutral","sentiment_score":0.25346734523773196},{"text":"Alright.","start":15.245,"end":15.725,"sentiment":"positive","sentiment_score":0.3372131288051605}],"sentiment":"neutral","sentiment_score":0.25342130940407515,"num_words":16,"start":5.92,"end":15.725},{"sentences":[{"text":"Okay.","start":15.725,"end":15.965,"sentiment":"positive","sentiment_score":0.4319338798522949},{"text":"That's wonderful.","start":15.965,"end":16.625,"sentiment":"positive","sentiment_score":0.6549576222896576},{"text":"Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":17.404999,"end":25.904999,"sentiment":"neutral","sentiment_score":0.12418473356713851},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.41,"end":36.43,"sentiment":"neutral","sentiment_score":0.11219447244096685},{"text":"Name of the company again, Kaye, it's Cloud Solution IT.","start":37.53,"end":40.91,"sentiment":"neutral","sentiment_score":0.10536091029644012}],"sentiment":"neutral","sentiment_score":0.1375803529517725,"num_words":64,"start":15.725,"end":40.91},{"sentences":[{"text":"We are a managed service provider.","start":41.885002,"end":44.225002,"sentiment":"neutral","sentiment_score":0.09180430074532826},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":44.765,"end":57.105,"sentiment":"neutral","sentiment_score":0.08868639335036278},{"text":"And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":57.62,"end":68.68,"sentiment":"neutral","sentiment_score":0.0958481768767039},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of September.","start":69.54,"end":75.415,"sentiment":"neutral","sentiment_score":0.05790755642872108},{"text":"I'm sorry?","start":79.635,"end":80.295,"sentiment":"neutral","sentiment_score":-0.24926702678203583}],"sentiment":"neutral","sentiment_score":0.0761602495501681,"num_words":82,"start":41.885002,"end":80.295},{"sentences":[{"text":"Mhmm.","start":85.955,"end":86.455,"sentiment":"neutral","sentiment_score":-0.1316564679145813},{"text":"Alright.","start":90.03001,"end":90.53001,"sentiment":"neutral","sentiment_score":-0.07116608321666718},{"text":"Okay.","start":90.670006,"end":91.170006,"sentiment":"neutral","sentiment_score":-0.08210159838199615},{"text":"No.","start":91.79,"end":91.87,"sentiment":"neutral","sentiment_score":-0.2083013653755188},{"text":"No.","start":91.87,"end":92.37,"sentiment":"neutral","sentiment_score":-0.2580769658088684}],"sentiment":"neutral","sentiment_score":-0.15026049613952636,"num_words":5,"start":85.955,"end":92.37},{"sentences":[{"text":"No.","start":94.83,"end":94.91,"sentiment":"neutral","sentiment_score":-0.19268350303173065},{"text":"Mhmm.","start":94.91,"end":95.41,"sentiment":"neutral","sentiment_score":-0.11183437705039978},{"text":"Yep.","start":97.55,"end":98.05,"sentiment":"neutral","sentiment_score":-0.03977656364440918},{"text":"Okay.","start":98.11,"end":98.61,"sentiment":"neutral","sentiment_score":-0.046122897416353226},{"text":"When when do you think about it, I'm gonna call you back, Ray?","start":98.91,"end":101.810005,"sentiment":"neutral","sentiment_score":-0.09309913218021393}],"sentiment":"neutral","sentiment_score":-0.09415917996974553,"num_words":17,"start":94.83,"end":101.810005},{"sentences":[{"text":"Alright.","start":108.215004,"end":108.715004,"sentiment":"neutral","sentiment_score":-0.031065654009580612},{"text":"Okay.","start":108.775,"end":109.275,"sentiment":"neutral","sentiment_score":-0.03892483562231064},{"text":"No.","start":109.895004,"end":110.135,"sentiment":"neutral","sentiment_score":-0.09921670705080032},{"text":"No worries.","start":110.135,"end":110.875,"sentiment":"neutral","sentiment_score":-0.13979091495275497},{"text":"Okay.","start":113.175,"end":113.675,"sentiment":"neutral","sentiment_score":-0.07575242221355438}],"sentiment":"neutral","sentiment_score":-0.08742357480029266,"num_words":6,"start":108.215004,"end":113.675},{"sentences":[{"text":"No.","start":113.735,"end":114.055,"sentiment":"neutral","sentiment_score":-0.10697074234485626},{"text":"No worries.","start":114.055,"end":114.715004,"sentiment":"neutral","sentiment_score":-0.09200993925333023},{"text":"Thank you.","start":114.935005,"end":115.755005,"sentiment":"neutral","sentiment_score":-0.018180325627326965},{"text":"Alright.","start":115.815,"end":116.295006,"sentiment":"neutral","sentiment_score":0.053281933069229126},{"text":"Bye bye.","start":116.295006,"end":116.855934,"sentiment":"neutral","sentiment_score":0.03479384817183018}],"sentiment":"neutral","sentiment_score":-0.025560205336660147,"num_words":8,"start":113.735,"end":116.855934}]}}]},{"alternatives":[{"transcript":"Good morning. May I please Kay speaking. Yeah. I'm good. Thank you. Not a whole thing. This is way too busy. No. We I have no time at the moment. We are already engaged with an MSP that we only signed up two years ago. And it's unlikely we'll change anytime soon. Okay. I don't know. Look. Unless I don't know. It's the short answer. We're not looking to change anytime soon. Okay. No worries. Bye.","confidence":0.98291016,"words":[{"word":"good","start":2.72,"end":2.96,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2209199070930481},{"word":"morning","start":2.96,"end":3.36,"confidence":0.9941406,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1714329719543457},{"word":"may","start":3.36,"end":3.44,"confidence":0.18884277,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.14774613082408905},{"word":"i","start":3.44,"end":3.52,"confidence":0.33691406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10510295629501344},{"word":"please","start":3.52,"end":3.6799998,"confidence":0.36669922,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.08745074272155762},{"word":"kay","start":3.84,"end":4.08,"confidence":0.7246094,"punctuated_word":"Kay","sentiment":"neutral","sentiment_score":0.13800139725208282},{"word":"speaking","start":4.08,"end":4.58,"confidence":0.72631836,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.16224616765975952},{"word":"yeah","start":6.72,"end":7.22,"confidence":0.72753906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2391204535961151},{"word":"i'm","start":13.815001,"end":13.895,"confidence":0.9562988,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4454902112483978},{"word":"good","start":13.895,"end":14.135,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4909934997558594},{"word":"thank","start":14.135,"end":14.375,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5927597284317017},{"word":"you","start":14.375,"end":14.875,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4976680278778076},{"word":"not","start":77.195,"end":77.435,"confidence":0.55566406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.11356358230113985},{"word":"a","start":77.435,"end":77.515,"confidence":0.9667969,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12176545709371568},{"word":"whole","start":77.515,"end":77.755,"confidence":0.90625,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":-0.1525096595287323},{"word":"thing","start":77.755,"end":78.255,"confidence":0.7885742,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.13638387620449066},{"word":"this","start":79.354996,"end":79.595,"confidence":0.8100586,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.26305142045021057},{"word":"is","start":79.595,"end":79.755,"confidence":0.98291016,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2535204589366913},{"word":"way","start":79.755,"end":79.994995,"confidence":0.9165039,"punctuated_word":"way","sentiment":"neutral","sentiment_score":-0.3035556674003601},{"word":"too","start":79.994995,"end":80.155,"confidence":0.9941406,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.3494679629802704},{"word":"busy","start":80.155,"end":80.655,"confidence":1.0,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.2507007122039795},{"word":"no","start":81.08,"end":81.240005,"confidence":0.9343262,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2455131560564041},{"word":"we","start":81.240005,"end":81.36,"confidence":0.93408203,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2807535231113434},{"word":"i","start":81.48,"end":81.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3181730806827545},{"word":"have","start":81.72,"end":81.880005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.32599687576293945},{"word":"no","start":81.880005,"end":82.04,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3042757511138916},{"word":"time","start":82.04,"end":82.36,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.3092844784259796},{"word":"at","start":82.36,"end":82.44,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3410656452178955},{"word":"the","start":82.44,"end":82.6,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2757686972618103},{"word":"moment","start":82.6,"end":83.0,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.27849847078323364},{"word":"we","start":83.0,"end":83.32,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.2281339466571808},{"word":"are","start":83.32,"end":83.48,"confidence":0.984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.23123186826705933},{"word":"already","start":83.48,"end":83.8,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2406081855297089},{"word":"engaged","start":83.8,"end":84.28,"confidence":1.0,"punctuated_word":"engaged","sentiment":"neutral","sentiment_score":-0.13995099067687988},{"word":"with","start":84.28,"end":84.44,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.17756760120391846},{"word":"an","start":84.44,"end":84.68,"confidence":0.9921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.17428520321846008},{"word":"msp","start":84.68,"end":85.18,"confidence":0.99609375,"punctuated_word":"MSP","sentiment":"neutral","sentiment_score":-0.16138941049575806},{"word":"that","start":85.560005,"end":85.8,"confidence":0.5288086,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17047610878944397},{"word":"we","start":85.8,"end":86.04,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17404621839523315},{"word":"only","start":86.04,"end":86.44,"confidence":0.9536133,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.1222512498497963},{"word":"signed","start":86.44,"end":86.76,"confidence":0.99902344,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.13031649589538574},{"word":"up","start":86.76,"end":87.26,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.12790825963020325},{"word":"two","start":87.4,"end":87.64,"confidence":0.99902344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.14169417321681976},{"word":"years","start":87.64,"end":87.880005,"confidence":1.0,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.12050959467887878},{"word":"ago","start":87.880005,"end":88.380005,"confidence":0.94262695,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.14197270572185516},{"word":"and","start":91.0,"end":91.240005,"confidence":0.21582031,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10976141691207886},{"word":"it's","start":91.240005,"end":91.48,"confidence":0.85009766,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13992483913898468},{"word":"unlikely","start":91.48,"end":91.98,"confidence":0.99121094,"punctuated_word":"unlikely","sentiment":"neutral","sentiment_score":-0.24486686289310455},{"word":"we'll","start":92.12,"end":92.62,"confidence":0.72753906,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.23639550805091855},{"word":"change","start":92.995,"end":93.315,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.24191312491893768},{"word":"anytime","start":93.315,"end":93.815,"confidence":0.8959961,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":-0.2265820950269699},{"word":"soon","start":97.075,"end":97.575,"confidence":0.99365234,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":-0.11077389121055604},{"word":"okay","start":97.635,"end":98.135,"confidence":0.92163086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04249522089958191},{"word":"i","start":99.075,"end":99.235,"confidence":0.4638672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08492221683263779},{"word":"don't","start":99.235,"end":99.395,"confidence":0.90625,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09209396690130234},{"word":"know","start":99.395,"end":99.895,"confidence":0.90283203,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.1118103563785553},{"word":"look","start":102.835,"end":103.335,"confidence":0.7260742,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.09393661469221117},{"word":"unless","start":103.795,"end":104.275,"confidence":0.8989258,"punctuated_word":"Unless","sentiment":"neutral","sentiment_score":-0.1325208991765976},{"word":"i","start":105.520004,"end":105.600006,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1321907937526703},{"word":"don't","start":105.600006,"end":105.840004,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12684491276741028},{"word":"know","start":105.840004,"end":106.16,"confidence":0.8942871,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.14628323912620544},{"word":"it's","start":106.16,"end":106.32,"confidence":0.9719238,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12434988468885422},{"word":"the","start":106.32,"end":106.48,"confidence":0.6166992,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1314772665500641},{"word":"short","start":106.48,"end":106.72,"confidence":0.99609375,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.11282022297382356},{"word":"answer","start":106.72,"end":107.22,"confidence":0.99658203,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.09461689740419388},{"word":"we're","start":110.4,"end":110.64,"confidence":0.7363281,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.2179776430130005},{"word":"not","start":110.64,"end":110.96,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2359805405139923},{"word":"looking","start":110.96,"end":111.200005,"confidence":0.99902344,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.21823206543922424},{"word":"to","start":111.200005,"end":111.36,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.245321124792099},{"word":"change","start":111.36,"end":111.600006,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.2551082968711853},{"word":"anytime","start":111.600006,"end":112.100006,"confidence":0.7128906,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":-0.3042401373386383},{"word":"soon","start":112.16,"end":112.66,"confidence":0.98413086,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":-0.29465529322624207},{"word":"okay","start":114.08,"end":114.58,"confidence":0.6862793,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07227195799350739},{"word":"no","start":114.72,"end":114.96001,"confidence":0.9604492,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.08198094367980957},{"word":"worries","start":114.96001,"end":115.44,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.021308302879333496},{"word":"bye","start":115.44,"end":115.94,"confidence":0.94018555,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.030497906729578972}],"paragraphs":{"transcript":"\nGood morning. May I please Kay speaking. Yeah. I'm good. Thank you.\n\nNot a whole thing. This is way too busy. No. We I have no time at the moment. We are already engaged with an MSP that we only signed up two years ago.\n\nAnd it's unlikely we'll change anytime soon. Okay. I don't know. Look. Unless I don't know.\n\nIt's the short answer. We're not looking to change anytime soon. Okay. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.1961764395236969},{"text":"May I please Kay speaking.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.12810947895050048},{"text":"Yeah.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.2391204535961151},{"text":"I'm good.","start":13.815001,"end":14.135,"sentiment":"positive","sentiment_score":0.4682418555021286},{"text":"Thank you.","start":14.135,"end":14.875,"sentiment":"positive","sentiment_score":0.5452138781547546}],"sentiment":"neutral","sentiment_score":0.2749110162258148,"num_words":12,"start":2.72,"end":14.875},{"sentences":[{"text":"Not a whole thing.","start":77.195,"end":78.255,"sentiment":"neutral","sentiment_score":-0.13105564378201962},{"text":"This is way too busy.","start":79.354996,"end":80.655,"sentiment":"neutral","sentiment_score":-0.28405924439430236},{"text":"No.","start":81.08,"end":81.240005,"sentiment":"neutral","sentiment_score":-0.2455131560564041},{"text":"We I have no time at the moment.","start":81.240005,"end":83.0,"sentiment":"neutral","sentiment_score":-0.304227065294981},{"text":"We are already engaged with an MSP that we only signed up two years ago.","start":83.0,"end":88.380005,"sentiment":"neutral","sentiment_score":-0.1654894674817721}],"sentiment":"neutral","sentiment_score":-0.21533910568916437,"num_words":33,"start":77.195,"end":88.380005},{"sentences":[{"text":"And it's unlikely we'll change anytime soon.","start":91.0,"end":97.575,"sentiment":"neutral","sentiment_score":-0.1871739625930786},{"text":"Okay.","start":97.635,"end":98.135,"sentiment":"neutral","sentiment_score":-0.04249522089958191},{"text":"I don't know.","start":99.075,"end":99.895,"sentiment":"neutral","sentiment_score":-0.0962755133708318},{"text":"Look.","start":102.835,"end":103.335,"sentiment":"neutral","sentiment_score":-0.09393661469221117},{"text":"Unless I don't know.","start":103.795,"end":106.16,"sentiment":"neutral","sentiment_score":-0.1344599612057209}],"sentiment":"neutral","sentiment_score":-0.14208224741742015,"num_words":16,"start":91.0,"end":106.16},{"sentences":[{"text":"It's the short answer.","start":106.16,"end":107.22,"sentiment":"neutral","sentiment_score":-0.11581606790423393},{"text":"We're not looking to change anytime soon.","start":110.4,"end":112.66,"sentiment":"neutral","sentiment_score":-0.2530735858849117},{"text":"Okay.","start":114.08,"end":114.58,"sentiment":"neutral","sentiment_score":-0.07227195799350739},{"text":"No worries.","start":114.72,"end":115.44,"sentiment":"neutral","sentiment_score":-0.05164462327957153},{"text":"Bye.","start":115.44,"end":115.94,"sentiment":"neutral","sentiment_score":0.030497906729578972}],"sentiment":"neutral","sentiment_score":-0.1586561780422926,"num_words":15,"start":106.16,"end":115.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. May I please Kay speaking.\n\nChannel 0: Yeah. Good morning.\n\nChannel 1: Yeah.\n\nChannel 0: Kate, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: Alright. Okay. That's wonderful. Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, Kaye, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September.\n\nChannel 1: Not a whole thing. This is\n\nChannel 0: I'm\n\nChannel 1: way\n\nChannel 0: sorry?\n\nChannel 1: too busy. No. We I have no time at the moment. We are already engaged with an MSP that we\n\nChannel 0: Mhmm.\n\nChannel 1: only signed up two years ago.\n\nChannel 0: Alright. Okay.\n\nChannel 1: And it's unlikely\n\nChannel 0: No. No.\n\nChannel 1: we'll change anytime\n\nChannel 0: No. Mhmm.\n\nChannel 1: soon.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: Okay. When\n\nChannel 1: I\n\nChannel 0: when\n\nChannel 1: don't\n\nChannel 0: do you\n\nChannel 1: know.\n\nChannel 0: think about it, I'm gonna call you back, Ray?\n\nChannel 1: Look. Unless I don't know. It's the short answer.\n\nChannel 0: Alright. Okay. No. No worries.\n\nChannel 1: We're not looking to change anytime soon.\n\nChannel 0: Okay. No. No\n\nChannel 1: Okay.\n\nChannel 0: worries.\n\nChannel 1: No\n\nChannel 0: Thank\n\nChannel 1: worries.\n\nChannel 0: you.\n\nChannel 1: Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.72,"end":3.36,"sentiment":"neutral","sentiment_score":0.1961764395236969},{"text":"May I please Kay speaking.","start":3.36,"end":4.58,"sentiment":"neutral","sentiment_score":0.12810947895050048}],"sentiment":"neutral","sentiment_score":0.14755718197141374,"channel":1,"num_words":7,"start":2.72,"end":4.58},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.24,"sentiment":"neutral","sentiment_score":0.1923949420452118},{"text":"Good morning.","start":6.24,"end":6.98,"sentiment":"neutral","sentiment_score":0.3098732680082321}],"sentiment":"neutral","sentiment_score":0.27071382602055866,"channel":0,"num_words":3,"start":5.92,"end":6.98},{"sentences":[{"text":"Yeah.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.2391204535961151}],"sentiment":"neutral","sentiment_score":0.2391204535961151,"channel":1,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"Kate, it's Ronald from Cloud Solution IT.","start":7.7599998,"end":11.62,"sentiment":"neutral","sentiment_score":0.23400708820138658},{"text":"How are you doing today?","start":12.285,"end":13.505,"sentiment":"neutral","sentiment_score":0.25346734523773196}],"sentiment":"neutral","sentiment_score":0.24211552863319716,"channel":0,"num_words":12,"start":7.7599998,"end":13.505},{"sentences":[{"text":"I'm good.","start":13.815001,"end":14.135,"sentiment":"positive","sentiment_score":0.4682418555021286},{"text":"Thank you.","start":14.135,"end":14.875,"sentiment":"positive","sentiment_score":0.5452138781547546}],"sentiment":"positive","sentiment_score":0.5067278668284416,"channel":1,"num_words":4,"start":13.815001,"end":14.875},{"sentences":[{"text":"Alright.","start":15.245,"end":15.725,"sentiment":"positive","sentiment_score":0.3372131288051605},{"text":"Okay.","start":15.725,"end":15.965,"sentiment":"positive","sentiment_score":0.4319338798522949},{"text":"That's wonderful.","start":15.965,"end":16.625,"sentiment":"positive","sentiment_score":0.6549576222896576},{"text":"Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":17.404999,"end":25.904999,"sentiment":"neutral","sentiment_score":0.12418473356713851},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.41,"end":36.43,"sentiment":"neutral","sentiment_score":0.11219447244096685}],"sentiment":"neutral","sentiment_score":0.1470681202682582,"channel":0,"num_words":55,"start":15.245,"end":36.43},{"sentences":[{"text":"Name of the company again, Kaye, it's Cloud Solution IT.","start":37.53,"end":40.91,"sentiment":"neutral","sentiment_score":0.10536091029644012},{"text":"We are a managed service provider.","start":41.885002,"end":44.225002,"sentiment":"neutral","sentiment_score":0.09180430074532826},{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":44.765,"end":57.105,"sentiment":"neutral","sentiment_score":0.08868639335036278},{"text":"And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":57.62,"end":68.68,"sentiment":"neutral","sentiment_score":0.0958481768767039},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of September.","start":69.54,"end":75.415,"sentiment":"neutral","sentiment_score":0.05790755642872108}],"sentiment":"neutral","sentiment_score":0.08663648466269175,"channel":0,"num_words":90,"start":37.53,"end":75.415},{"sentences":[{"text":"Not a whole thing.","start":77.195,"end":78.255,"sentiment":"neutral","sentiment_score":-0.13105564378201962},{"text":"This is","start":79.354996,"end":79.755,"sentiment":"neutral","sentiment_score":-0.2582859396934509}],"sentiment":"neutral","sentiment_score":-0.17346574241916338,"channel":1,"num_words":6,"start":77.195,"end":79.755},{"sentences":[{"text":"I'm","start":79.635,"end":79.795,"sentiment":"neutral","sentiment_score":-0.24866604804992676}],"sentiment":"neutral","sentiment_score":-0.24866604804992676,"channel":0,"num_words":1,"start":79.635,"end":79.795},{"sentences":[{"text":"way","start":79.755,"end":79.994995,"sentiment":"neutral","sentiment_score":-0.3035556674003601}],"sentiment":"neutral","sentiment_score":-0.3035556674003601,"channel":1,"num_words":1,"start":79.755,"end":79.994995},{"sentences":[{"text":"sorry?","start":79.795,"end":80.295,"sentiment":"neutral","sentiment_score":-0.2498680055141449}],"sentiment":"neutral","sentiment_score":-0.2498680055141449,"channel":0,"num_words":1,"start":79.795,"end":80.295},{"sentences":[{"text":"too busy.","start":79.994995,"end":80.655,"sentiment":"neutral","sentiment_score":-0.30008433759212494},{"text":"No.","start":81.08,"end":81.240005,"sentiment":"neutral","sentiment_score":-0.2455131560564041},{"text":"We I have no time at the moment.","start":81.240005,"end":83.0,"sentiment":"neutral","sentiment_score":-0.304227065294981},{"text":"We are already engaged with an MSP that we","start":83.0,"end":86.04,"sentiment":"neutral","sentiment_score":-0.1886321703592936}],"sentiment":"neutral","sentiment_score":-0.24885939434170723,"channel":1,"num_words":20,"start":79.994995,"end":86.04},{"sentences":[{"text":"Mhmm.","start":85.955,"end":86.455,"sentiment":"neutral","sentiment_score":-0.1316564679145813}],"sentiment":"neutral","sentiment_score":-0.1316564679145813,"channel":0,"num_words":1,"start":85.955,"end":86.455},{"sentences":[{"text":"only signed up two years ago.","start":86.04,"end":88.380005,"sentiment":"neutral","sentiment_score":-0.13077541316548982}],"sentiment":"neutral","sentiment_score":-0.13077541316548982,"channel":1,"num_words":6,"start":86.04,"end":88.380005},{"sentences":[{"text":"Alright.","start":90.03001,"end":90.53001,"sentiment":"neutral","sentiment_score":-0.07116608321666718},{"text":"Okay.","start":90.670006,"end":91.170006,"sentiment":"neutral","sentiment_score":-0.08210159838199615}],"sentiment":"neutral","sentiment_score":-0.07663384079933167,"channel":0,"num_words":2,"start":90.03001,"end":91.170006},{"sentences":[{"text":"And it's unlikely","start":91.0,"end":91.98,"sentiment":"neutral","sentiment_score":-0.16485103964805603}],"sentiment":"neutral","sentiment_score":-0.16485103964805603,"channel":1,"num_words":3,"start":91.0,"end":91.98},{"sentences":[{"text":"No.","start":91.79,"end":91.87,"sentiment":"neutral","sentiment_score":-0.2083013653755188},{"text":"No.","start":91.87,"end":92.37,"sentiment":"neutral","sentiment_score":-0.2580769658088684}],"sentiment":"neutral","sentiment_score":-0.2331891655921936,"channel":0,"num_words":2,"start":91.79,"end":92.37},{"sentences":[{"text":"we'll change anytime","start":92.12,"end":93.815,"sentiment":"neutral","sentiment_score":-0.23496357599894205}],"sentiment":"neutral","sentiment_score":-0.23496357599894205,"channel":1,"num_words":3,"start":92.12,"end":93.815},{"sentences":[{"text":"No.","start":94.83,"end":94.91,"sentiment":"neutral","sentiment_score":-0.19268350303173065},{"text":"Mhmm.","start":94.91,"end":95.41,"sentiment":"neutral","sentiment_score":-0.11183437705039978}],"sentiment":"neutral","sentiment_score":-0.15225894004106522,"channel":0,"num_words":2,"start":94.83,"end":95.41},{"sentences":[{"text":"soon.","start":97.075,"end":97.575,"sentiment":"neutral","sentiment_score":-0.11077389121055604}],"sentiment":"neutral","sentiment_score":-0.11077389121055604,"channel":1,"num_words":1,"start":97.075,"end":97.575},{"sentences":[{"text":"Yep.","start":97.55,"end":98.05,"sentiment":"neutral","sentiment_score":-0.03977656364440918}],"sentiment":"neutral","sentiment_score":-0.03977656364440918,"channel":0,"num_words":1,"start":97.55,"end":98.05},{"sentences":[{"text":"Okay.","start":97.635,"end":98.135,"sentiment":"neutral","sentiment_score":-0.04249522089958191}],"sentiment":"neutral","sentiment_score":-0.04249522089958191,"channel":1,"num_words":1,"start":97.635,"end":98.135},{"sentences":[{"text":"Okay.","start":98.11,"end":98.61,"sentiment":"neutral","sentiment_score":-0.046122897416353226},{"text":"When","start":98.91,"end":99.15,"sentiment":"neutral","sentiment_score":-0.07611487060785294}],"sentiment":"neutral","sentiment_score":-0.06111888401210308,"channel":0,"num_words":2,"start":98.11,"end":99.15},{"sentences":[{"text":"I","start":99.075,"end":99.235,"sentiment":"neutral","sentiment_score":-0.08492221683263779}],"sentiment":"neutral","sentiment_score":-0.08492221683263779,"channel":1,"num_words":1,"start":99.075,"end":99.235},{"sentences":[{"text":"when","start":99.15,"end":99.310005,"sentiment":"neutral","sentiment_score":-0.07526236027479172}],"sentiment":"neutral","sentiment_score":-0.07526236027479172,"channel":0,"num_words":1,"start":99.15,"end":99.310005},{"sentences":[{"text":"don't","start":99.235,"end":99.395,"sentiment":"neutral","sentiment_score":-0.09209396690130234}],"sentiment":"neutral","sentiment_score":-0.09209396690130234,"channel":1,"num_words":1,"start":99.235,"end":99.395},{"sentences":[{"text":"do you","start":99.310005,"end":99.47,"sentiment":"neutral","sentiment_score":-0.10115434974431992}],"sentiment":"neutral","sentiment_score":-0.10115434974431992,"channel":0,"num_words":2,"start":99.310005,"end":99.47},{"sentences":[{"text":"know.","start":99.395,"end":99.895,"sentiment":"neutral","sentiment_score":-0.1118103563785553}],"sentiment":"neutral","sentiment_score":-0.1118103563785553,"channel":1,"num_words":1,"start":99.395,"end":99.895},{"sentences":[{"text":"think about it, I'm gonna call you back, Ray?","start":99.47,"end":101.810005,"sentiment":"neutral","sentiment_score":-0.0951780875523885}],"sentiment":"neutral","sentiment_score":-0.0951780875523885,"channel":0,"num_words":9,"start":99.47,"end":101.810005},{"sentences":[{"text":"Look.","start":102.835,"end":103.335,"sentiment":"neutral","sentiment_score":-0.09393661469221117},{"text":"Unless I don't know.","start":103.795,"end":106.16,"sentiment":"neutral","sentiment_score":-0.1344599612057209},{"text":"It's the short answer.","start":106.16,"end":107.22,"sentiment":"neutral","sentiment_score":-0.11581606790423393}],"sentiment":"neutral","sentiment_score":-0.12167119234800339,"channel":1,"num_words":9,"start":102.835,"end":107.22},{"sentences":[{"text":"Alright.","start":108.215004,"end":108.715004,"sentiment":"neutral","sentiment_score":-0.031065654009580612},{"text":"Okay.","start":108.775,"end":109.275,"sentiment":"neutral","sentiment_score":-0.03892483562231064},{"text":"No.","start":109.895004,"end":110.135,"sentiment":"neutral","sentiment_score":-0.09921670705080032},{"text":"No worries.","start":110.135,"end":110.875,"sentiment":"neutral","sentiment_score":-0.13979091495275497}],"sentiment":"neutral","sentiment_score":-0.0897578053176403,"channel":0,"num_words":5,"start":108.215004,"end":110.875},{"sentences":[{"text":"We're not looking to change anytime soon.","start":110.4,"end":112.66,"sentiment":"neutral","sentiment_score":-0.2530735858849117}],"sentiment":"neutral","sentiment_score":-0.2530735858849117,"channel":1,"num_words":7,"start":110.4,"end":112.66},{"sentences":[{"text":"Okay.","start":113.175,"end":113.675,"sentiment":"neutral","sentiment_score":-0.07575242221355438},{"text":"No.","start":113.735,"end":114.055,"sentiment":"neutral","sentiment_score":-0.10697074234485626},{"text":"No","start":114.055,"end":114.215004,"sentiment":"neutral","sentiment_score":-0.10241737961769104}],"sentiment":"neutral","sentiment_score":-0.09504684805870056,"channel":0,"num_words":3,"start":113.175,"end":114.215004},{"sentences":[{"text":"Okay.","start":114.08,"end":114.58,"sentiment":"neutral","sentiment_score":-0.07227195799350739}],"sentiment":"neutral","sentiment_score":-0.07227195799350739,"channel":1,"num_words":1,"start":114.08,"end":114.58},{"sentences":[{"text":"worries.","start":114.215004,"end":114.715004,"sentiment":"neutral","sentiment_score":-0.08160249888896942}],"sentiment":"neutral","sentiment_score":-0.08160249888896942,"channel":0,"num_words":1,"start":114.215004,"end":114.715004},{"sentences":[{"text":"No","start":114.72,"end":114.96001,"sentiment":"neutral","sentiment_score":-0.08198094367980957}],"sentiment":"neutral","sentiment_score":-0.08198094367980957,"channel":1,"num_words":1,"start":114.72,"end":114.96001},{"sentences":[{"text":"Thank","start":114.935005,"end":115.255005,"sentiment":"neutral","sentiment_score":-0.051607780158519745}],"sentiment":"neutral","sentiment_score":-0.051607780158519745,"channel":0,"num_words":1,"start":114.935005,"end":115.255005},{"sentences":[{"text":"worries.","start":114.96001,"end":115.44,"sentiment":"neutral","sentiment_score":-0.021308302879333496}],"sentiment":"neutral","sentiment_score":-0.021308302879333496,"channel":1,"num_words":1,"start":114.96001,"end":115.44},{"sentences":[{"text":"you.","start":115.255005,"end":115.755005,"sentiment":"neutral","sentiment_score":0.015247128903865814}],"sentiment":"neutral","sentiment_score":0.015247128903865814,"channel":0,"num_words":1,"start":115.255005,"end":115.755005},{"sentences":[{"text":"Bye.","start":115.44,"end":115.94,"sentiment":"neutral","sentiment_score":0.030497906729578972}],"sentiment":"neutral","sentiment_score":0.030497906729578972,"channel":1,"num_words":1,"start":115.44,"end":115.94},{"sentences":[{"text":"Alright.","start":115.815,"end":116.295006,"sentiment":"neutral","sentiment_score":0.053281933069229126},{"text":"Bye bye.","start":116.295006,"end":116.855934,"sentiment":"neutral","sentiment_score":0.03479384817183018}],"sentiment":"neutral","sentiment_score":0.04095654313762983,"channel":0,"num_words":3,"start":115.815,"end":116.855934}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls Kaye to introduce their company and offer their services. Kaye is already engaged with another MSP and is unable to schedule an introductory meeting. Ronald apologizes for the inconvenience and suggests Kaye call back when she is more available. They agree to touch base again at a later time."},"intents":{"segments":[{"text":"And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September.","start_word":123,"end_word":171,"intents":[{"intent":"Arrange introductory meeting","confidence_score":0.0053890604}]}]},"sentiments":{"segments":[{"text":"Good morning. May I please Kay speaking. Yeah. Good morning. Yeah. Kate, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.21961072087287903},{"text":"I'm good. Thank you. Alright. Okay. That's wonderful.","start_word":23,"end_word":30,"sentiment":"positive","sentiment_score":0.5038959383964539},{"text":"Kaye, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Kaye, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Kaye, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. Not a whole thing. This is I'm way sorry? too busy. No. We I have no time at the moment. We are already engaged with an MSP that we Mhmm. only signed up two years ago. Alright. Okay. And it's unlikely No. No. we'll change anytime No. Mhmm. soon. Yep. Okay. Okay. When I when don't do you know. think about it, I'm gonna call you back, Ray? Look. Unless I don't know. It's the short answer. Alright. Okay. No. No worries. We're not looking to change anytime soon. Okay. No. No Okay. worries. No Thank worries. you. Bye. Alright. Bye bye.","start_word":31,"end_word":273,"sentiment":"neutral","sentiment_score":-0.014201720245182514}],"average":{"sentiment":"neutral","sentiment_score":0.02808505074853637}}}}