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Sir, can I get again the street? Mhmm. Okay. So let me just confirm. Is it Black Diamond Unit? 20334 Ogden Street, Greenway, A C T 2900. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. So after checking the address, it's under Supa Networks. Yeah. So our sign up is via our website. So our website is earthl.net.au. Then under Supa Networks, you'll see the available plan speed that we have and the available routers and the contractor. Yeah. We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection. We can try to configure it. If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever. Mhmm. So the twelve month contract already has a free router. You can either choose if you want to claim the free router, which is already preconfigured. Less hassle on your end, or we can try to use still your router if ever. Which one? Mhmm. Okay. Usually, the router takes three to five business days to arrive at the address. Yeah. So if the mhmm. Mhmm. So the activation of service is within twenty four hours. And after that, yeah, we can send you the email instruction for us to try to connect the router. May I know what is the make and model of your router? Yes. Sure. Is it 200? A 200. Is it a Wi Fi six router? Does it says Wi Fi six router? Okay. Let me just check the compatibility of this router. Hang on. Hello? Yes. Is it archer c 54 or just a C one 200? Okay. Hang on. Hello? Yeah. After checking, it says here the Archer c 50 is compatible because it has PPPoE authentication. So that should be working fine with the Supa network service. Yeah. But we still need to check because sometimes we also encounter this with other customer. For some reason, it's not establishing a connection. Is that a brand new or you already used that one from your previous Bermuda? Okay. Yeah. So we can check that one. If ever, we'll send you an instruction on how to connect that router. Mhmm. For you to not wait three to five business days for the free one. Are you on the website right now? Mhmm. Yeah. So once you're done with signing up, it will notify us once the order is successful. Then you'll just need to wait within within this day or within twenty four hours. We'll update you when the activation is successful if ever. Yeah. Yeah. Okay. Sorry? Is that the identification number? Yeah. That's that's just for security purposes. Yeah. Just need your driver's license number. Mhmm. Or passport ID number also works fine. Okay. Do you want me to end this call now or wait for you? Okay. Sure. Okay. So we'll just wait for it on our end to notify us, then we'll activate it ASAP as soon as we receive it. Then once the activation is successful, we'll then send you an email instruction setting up your own router. Yeah. Okay then. Yeah. You're welcome. Bye for now. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. May I have your full address, please, for me to check the network? Sir, can I get again the street? Mhmm.\n\nOkay. So let me just confirm. Is it Black Diamond Unit? 20334 Ogden Street, Greenway, A C T 2900. Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello?\n\nYes. Thank you for waiting. So after checking the address, it's under Supa Networks. Yeah. So our sign up is via our website.\n\nSo our website is earthl.net.au. Then under Supa Networks, you'll see the available plan speed that we have and the available routers and the contractor. Yeah. We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection. We can try to configure it.\n\nIf ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever. Mhmm. So the twelve month contract already has a free router. You can either choose if you want to claim the free router, which is already preconfigured. Less hassle on your end, or we can try to use still your router if ever.\n\nWhich one? Mhmm. Okay. Usually, the router takes three to five business days to arrive at the address. Yeah.\n\nSo if the mhmm. Mhmm. So the activation of service is within twenty four hours. And after that, yeah, we can send you the email instruction for us to try to connect the router. May I know what is the make and model of your router?\n\nYes. Sure. Is it 200? A 200. Is it a Wi Fi six router?\n\nDoes it says Wi Fi six router? Okay. Let me just check the compatibility of this router. Hang on. Hello?\n\nYes. Is it archer c 54 or just a C one 200? Okay. Hang on. Hello?\n\nYeah. After checking, it says here the Archer c 50 is compatible because it has PPPoE authentication. So that should be working fine with the Supa network service. Yeah. But we still need to check because sometimes we also encounter this with other customer.\n\nFor some reason, it's not establishing a connection. Is that a brand new or you already used that one from your previous Bermuda? Okay. Yeah. So we can check that one.\n\nIf ever, we'll send you an instruction on how to connect that router. Mhmm. For you to not wait three to five business days for the free one. Are you on the website right now? Mhmm.\n\nYeah. So once you're done with signing up, it will notify us once the order is successful. Then you'll just need to wait within within this day or within twenty four hours. We'll update you when the activation is successful if ever. Yeah.\n\nYeah. Okay. Sorry? Is that the identification number? Yeah.\n\nThat's that's just for security purposes. Yeah. Just need your driver's license number. Mhmm. Or passport ID number also works fine.\n\nOkay. Do you want me to end this call now or wait for you? Okay. Sure. Okay.\n\nSo we'll just wait for it on our end to notify us, then we'll activate it ASAP as soon as we receive it. Then once the activation is successful, we'll then send you an email instruction setting up your own router. Yeah. Okay then. Yeah.\n\nYou're welcome. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.2891191244125366},{"text":"Good morning.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.594706803560257},{"text":"This is Maureen from Airtel tech support.","start":2.0,"end":4.66,"sentiment":"positive","sentiment_score":0.5014802728380475},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"positive","sentiment_score":0.49920810262362164},{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":-0.018327176570892337}],"sentiment":"positive","sentiment_score":0.46857741650413065,"num_words":17,"start":0.88,"end":12.42},{"sentences":[{"text":"Mhmm.","start":22.725,"end":22.885,"sentiment":"neutral","sentiment_score":0.004182368982583284},{"text":"Okay.","start":22.885,"end":23.385,"sentiment":"neutral","sentiment_score":0.02513030730187893},{"text":"May I have your full address, 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it.","start":159.885,"end":161.66501,"sentiment":"neutral","sentiment_score":0.14120825628439584}],"sentiment":"neutral","sentiment_score":0.1177468503323885,"num_words":52,"start":130.24501,"end":161.66501},{"sentences":[{"text":"If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever.","start":162.285,"end":175.83,"sentiment":"neutral","sentiment_score":0.1307827670265127},{"text":"Mhmm.","start":191.335,"end":191.835,"sentiment":"neutral","sentiment_score":0.01277211494743824},{"text":"So the twelve month contract already has a free router.","start":193.735,"end":197.675,"sentiment":"neutral","sentiment_score":-0.014920159056782723},{"text":"You can either choose if you want to claim the free router, which is already preconfigured.","start":201.09999,"end":205.84,"sentiment":"positive","sentiment_score":0.33400262240320444},{"text":"Less hassle on your end, or we can try to use still your router if ever.","start":207.66,"end":213.84,"sentiment":"positive","sentiment_score":0.33607009798288345}],"sentiment":"neutral","sentiment_score":0.20165526800389802,"num_words":70,"start":162.285,"end":213.84},{"sentences":[{"text":"Which one?","start":213.975,"end":214.955,"sentiment":"neutral","sentiment_score":0.15231214463710785},{"text":"Mhmm.","start":221.41501,"end":221.91501,"sentiment":"neutral","sentiment_score":0.07451044023036957},{"text":"Okay.","start":223.895,"end":224.395,"sentiment":"neutral","sentiment_score":0.0763477012515068},{"text":"Usually, the router takes three to five business days to arrive at the address.","start":234.29,"end":239.18999,"sentiment":"neutral","sentiment_score":0.06106950555528913},{"text":"Yeah.","start":243.89,"end":244.335,"sentiment":"neutral","sentiment_score":0.14775964617729187}],"sentiment":"neutral","sentiment_score":0.07674816603723325,"num_words":19,"start":213.975,"end":244.335},{"sentences":[{"text":"So if the mhmm.","start":244.41501,"end":246.035,"sentiment":"neutral","sentiment_score":0.08886983897536993},{"text":"Mhmm.","start":252.57501,"end":253.07501,"sentiment":"neutral","sentiment_score":0.07443959265947342},{"text":"So the activation of service is within twenty four hours.","start":257.72,"end":262.54,"sentiment":"neutral","sentiment_score":0.28397246152162553},{"text":"And after that, yeah, we can send you the email instruction for us to try to connect the router.","start":263.16,"end":271.18,"sentiment":"neutral","sentiment_score":0.22052777833060214},{"text":"May I know what is the make and model of your router?","start":273.595,"end":276.33502,"sentiment":"neutral","sentiment_score":0.04236250681181749}],"sentiment":"neutral","sentiment_score":0.17321785725653172,"num_words":46,"start":244.41501,"end":276.33502},{"sentences":[{"text":"Yes.","start":285.34,"end":285.66,"sentiment":"neutral","sentiment_score":0.08084999024868011},{"text":"Sure.","start":285.66,"end":286.16,"sentiment":"neutral","sentiment_score":0.06849853694438934},{"text":"Is it 200?","start":296.94,"end":298.47998,"sentiment":"neutral","sentiment_score":0.027302496135234833},{"text":"A 200.","start":303.405,"end":304.625,"sentiment":"neutral","sentiment_score":0.009430743753910065},{"text":"Is it a Wi Fi six router?","start":306.92502,"end":308.70502,"sentiment":"neutral","sentiment_score":0.00570200224007879}],"sentiment":"neutral","sentiment_score":0.020716537056224688,"num_words":14,"start":285.34,"end":308.70502},{"sentences":[{"text":"Does it says Wi Fi six router?","start":311.965,"end":315.28,"sentiment":"neutral","sentiment_score":-0.05025861571942057},{"text":"Okay.","start":323.9,"end":324.4,"sentiment":"neutral","sentiment_score":0.015041003003716469},{"text":"Let me just check the compatibility of this router.","start":325.9,"end":329.565,"sentiment":"neutral","sentiment_score":0.010963532659742568},{"text":"Hang on.","start":329.785,"end":330.525,"sentiment":"neutral","sentiment_score":0.02590319514274597},{"text":"Hello?","start":384.775,"end":385.275,"sentiment":"neutral","sentiment_score":0.019821196794509888}],"sentiment":"neutral","sentiment_score":-0.008323496300727129,"num_words":20,"start":311.965,"end":385.275},{"sentences":[{"text":"Yes.","start":388.215,"end":388.715,"sentiment":"neutral","sentiment_score":0.03822122514247894},{"text":"Is it archer c 54 or just a C one 200?","start":389.175,"end":395.435,"sentiment":"neutral","sentiment_score":0.024691041558980942},{"text":"Okay.","start":398.51,"end":398.91,"sentiment":"neutral","sentiment_score":0.03645949810743332},{"text":"Hang on.","start":398.91,"end":399.65,"sentiment":"neutral","sentiment_score":0.01828154642134905},{"text":"Hello?","start":427.46,"end":427.96,"sentiment":"neutral","sentiment_score":0.022337069734930992}],"sentiment":"neutral","sentiment_score":0.025323896436020732,"num_words":16,"start":388.215,"end":427.96},{"sentences":[{"text":"Yeah.","start":430.18,"end":430.68,"sentiment":"neutral","sentiment_score":0.0889311358332634},{"text":"After checking, it says here the Archer c 50 is compatible because it has PPPoE authentication.","start":431.46,"end":439.08,"sentiment":"neutral","sentiment_score":0.19512025406584144},{"text":"So that should be working fine with the Supa network service.","start":440.325,"end":444.345,"sentiment":"positive","sentiment_score":0.3376593671061776},{"text":"Yeah.","start":446.405,"end":446.725,"sentiment":"neutral","sentiment_score":-0.042139872908592224},{"text":"But we still need to check because sometimes we also encounter this with other customer.","start":446.725,"end":453.065,"sentiment":"neutral","sentiment_score":-0.2687224457661311}],"sentiment":"neutral","sentiment_score":0.06482117453759367,"num_words":44,"start":430.18,"end":453.065},{"sentences":[{"text":"For some reason, it's not establishing a connection.","start":453.40997,"end":456.31,"sentiment":"negative","sentiment_score":-0.39005395397543907},{"text":"Is that a brand new or you already used that one from your previous Bermuda?","start":457.97,"end":462.78998,"sentiment":"neutral","sentiment_score":0.011857514828443527},{"text":"Okay.","start":465.09,"end":465.59,"sentiment":"neutral","sentiment_score":0.12171603739261629},{"text":"Yeah.","start":465.81,"end":466.275,"sentiment":"neutral","sentiment_score":0.13435685634613037},{"text":"So we can check that one.","start":466.51498,"end":468.275,"sentiment":"neutral","sentiment_score":0.16071014602979025}],"sentiment":"neutral","sentiment_score":-0.05555597224062489,"num_words":31,"start":453.40997,"end":468.275},{"sentences":[{"text":"If ever, we'll send you an instruction on how to connect that router.","start":468.275,"end":472.695,"sentiment":"neutral","sentiment_score":0.1328780771448062},{"text":"Mhmm.","start":474.91498,"end":475.41498,"sentiment":"neutral","sentiment_score":0.10900789499282836},{"text":"For you to not wait three to five business days for the free one.","start":476.035,"end":482.38,"sentiment":"neutral","sentiment_score":0.06891002186707088},{"text":"Are you on the website right now?","start":496.17502,"end":498.11502,"sentiment":"neutral","sentiment_score":0.058325983583927155},{"text":"Mhmm.","start":500.655,"end":501.155,"sentiment":"neutral","sentiment_score":0.13331691920757294}],"sentiment":"neutral","sentiment_score":0.09285450023081568,"num_words":36,"start":468.275,"end":501.155},{"sentences":[{"text":"Yeah.","start":501.61502,"end":501.855,"sentiment":"neutral","sentiment_score":0.1973375827074051},{"text":"So once you're done with signing up, it will notify us once the order is successful.","start":501.855,"end":509.23502,"sentiment":"neutral","sentiment_score":0.29469405487179756},{"text":"Then you'll just need to wait within within this day or within twenty four hours.","start":510.55002,"end":515.77,"sentiment":"neutral","sentiment_score":0.12736756453911463},{"text":"We'll update you when the activation is successful if ever.","start":516.55,"end":520.97003,"sentiment":"neutral","sentiment_score":0.23694785684347153},{"text":"Yeah.","start":526.615,"end":527.115,"sentiment":"neutral","sentiment_score":0.05770311504602432}],"sentiment":"neutral","sentiment_score":0.2151194793540378,"num_words":43,"start":501.61502,"end":527.115},{"sentences":[{"text":"Yeah.","start":533.57495,"end":533.815,"sentiment":"neutral","sentiment_score":0.03162762522697449},{"text":"Okay.","start":533.815,"end":534.315,"sentiment":"neutral","sentiment_score":0.019402559846639633},{"text":"Sorry?","start":549.39,"end":549.79004,"sentiment":"neutral","sentiment_score":-0.032102636992931366},{"text":"Is that the identification number?","start":549.79004,"end":552.015,"sentiment":"neutral","sentiment_score":-0.030495691671967508},{"text":"Yeah.","start":556.175,"end":556.675,"sentiment":"neutral","sentiment_score":-0.010919846594333649}],"sentiment":"neutral","sentiment_score":-0.016052306319276493,"num_words":9,"start":533.57495,"end":556.675},{"sentences":[{"text":"That's that's just for security purposes.","start":556.815,"end":559.555,"sentiment":"neutral","sentiment_score":-0.053820754090944924},{"text":"Yeah.","start":564.09503,"end":564.59503,"sentiment":"neutral","sentiment_score":0.04496224224567413},{"text":"Just need your driver's license number.","start":565.88995,"end":568.55,"sentiment":"neutral","sentiment_score":0.02455373139431079},{"text":"Mhmm.","start":570.37,"end":570.87,"sentiment":"neutral","sentiment_score":0.059424616396427155},{"text":"Or passport ID number also works fine.","start":572.29,"end":578.07,"sentiment":"neutral","sentiment_score":0.08367213234305382}],"sentiment":"neutral","sentiment_score":0.024499507088746344,"num_words":21,"start":556.815,"end":578.07},{"sentences":[{"text":"Okay.","start":607.095,"end":607.595,"sentiment":"neutral","sentiment_score":0.01816466264426708},{"text":"Do you want me to end this call now or wait for you?","start":610.615,"end":615.035,"sentiment":"neutral","sentiment_score":-0.04846642424280827},{"text":"Okay.","start":621.33496,"end":621.83496,"sentiment":"neutral","sentiment_score":0.09664733707904816},{"text":"Sure.","start":629.28,"end":629.78,"sentiment":"neutral","sentiment_score":0.14183303713798523},{"text":"Okay.","start":659.71,"end":660.165,"sentiment":"neutral","sentiment_score":0.16973480582237244}],"sentiment":"neutral","sentiment_score":-0.011981392498402035,"num_words":17,"start":607.095,"end":660.165},{"sentences":[{"text":"So we'll just wait for it on our end to notify us, then we'll activate it ASAP as soon as we receive it.","start":660.96497,"end":672.165,"sentiment":"neutral","sentiment_score":0.17744746512692908},{"text":"Then once the activation is successful, we'll then send you an email instruction setting up your own router.","start":672.165,"end":679.19995,"sentiment":"neutral","sentiment_score":0.20120898882548013},{"text":"Yeah.","start":679.33997,"end":679.83997,"sentiment":"neutral","sentiment_score":0.11293789744377136},{"text":"Okay then.","start":681.98,"end":682.8,"sentiment":"neutral","sentiment_score":0.10111678764224052},{"text":"Yeah.","start":684.86,"end":685.36,"sentiment":"positive","sentiment_score":0.603683352470398}],"sentiment":"neutral","sentiment_score":0.19159796271059248,"num_words":45,"start":660.96497,"end":685.36},{"sentences":[{"text":"You're welcome.","start":685.7909,"end":686.51086,"sentiment":"positive","sentiment_score":0.725955456495285},{"text":"Bye for now.","start":686.51086,"end":687.1859,"sentiment":"positive","sentiment_score":0.5304632683595022},{"text":"Have a great day.","start":687.1859,"end":688.3709,"sentiment":"positive","sentiment_score":0.7643540501594543}],"sentiment":"positive","sentiment_score":0.6778574354118772,"num_words":9,"start":685.7909,"end":688.3709}]}}]},{"alternatives":[{"transcript":"I'd like some Internet at my apartment, And this is one of the providers that I have been given sort of thing. Unit 203 Slash 34 Oakton Street, Greenway A C T 2900. Oakton, 0 A K D E N. Yep. Yes. That's okay. Yep. Yep. What if I already have my own router? Yep. Yeah. Because I've got it all, like, up on my phone at the moment, and I've got the Super FiberBoost, the BYO modem, and then a twelve month contract. But Yeah. I just would sort of like it set up today. That's all. So if I was to order that, how long would that roughly take? Yep. And if I was just to, like, use my own router that I've got at the moment, I could have that all set up today, couldn't I? It is a one second. I'm just grabbing the bar. K. It is a TP Link AC 1,200. One thousand two hundred. The what? Sorry. It just says Wi Fi router dual band. Yep. Hello? It's the Archer c 50. Hello? Yep. It's brand new. Yep. Yep. Yep. Alright. Yep. Okay. I'm just feeling in the yard. As we're on the phone. It's asking for driver's license section. What would I put in for that? Just, like, my license number? Or It's asking for a driver's license. Oh, yeah. So I just put my license number. Okay. And I'm just placing the order now. One second. I'm just adding my car that is housing. Yep. Just redirecting me to the paid page. I think it's what it's doing. Yep. Yep. Order has been submitted. Yep. Okay. Alright. Thank you. You too. 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Unit 203 Slash 34 Oakton Street, Greenway A C T 2900. Oakton, 0 A K D E N. Yep. Yes.\n\nThat's okay. Yep. Yep. What if I already have my own router? Yep.\n\nYeah. Because I've got it all, like, up on my phone at the moment, and I've got the Super FiberBoost, the BYO modem, and then a twelve month contract. But Yeah. I just would sort of like it set up today. That's all.\n\nSo if I was to order that, how long would that roughly take? Yep. And if I was just to, like, use my own router that I've got at the moment, I could have that all set up today, couldn't I? It is a one second. I'm just grabbing the bar.\n\nK. It is a TP Link AC 1,200. One thousand two hundred. The what? Sorry.\n\nIt just says Wi Fi router dual band. Yep. Hello? It's the Archer c 50. Hello?\n\nYep. It's brand new. Yep. Yep. Yep.\n\nAlright. Yep. Okay. I'm just feeling in the yard. As we're on the phone.\n\nIt's asking for driver's license section. What would I put in for that? Just, like, my license number? Or It's asking for a driver's license. Oh, yeah.\n\nSo I just put my license number. Okay. And I'm just placing the order now. One second. I'm just adding my car that is housing.\n\nYep. Just redirecting me to the paid page. I think it's what it's doing. Yep. Yep.\n\nOrder has been submitted. Yep. Okay. Alright. Thank you.\n\nYou too. Bye bye.","paragraphs":[{"sentences":[{"text":"I'd like some Internet at my apartment, And this is one of the providers that I have been given sort of thing.","start":8.08,"end":21.645,"sentiment":"neutral","sentiment_score":-0.03676454308019443},{"text":"Unit 203 Slash 34 Oakton Street, Greenway A C T 2900.","start":27.705,"end":36.55,"sentiment":"neutral","sentiment_score":0.01624772981317206},{"text":"Oakton, 0 A K D E N.","start":42.21,"end":45.815,"sentiment":"neutral","sentiment_score":0.00422565925068089},{"text":"Yep.","start":54.035,"end":54.535,"sentiment":"neutral","sentiment_score":0.020695224404335025},{"text":"Yes.","start":62.239998,"end":62.739998,"sentiment":"neutral","sentiment_score":0.05140896141529083}],"sentiment":"neutral","sentiment_score":-0.01258121712488078,"num_words":42,"start":8.08,"end":62.739998},{"sentences":[{"text":"That's 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submitted.","start":655.75494,"end":657.375,"sentiment":"neutral","sentiment_score":0.22634679079055786},{"text":"Yep.","start":665.915,"end":666.415,"sentiment":"neutral","sentiment_score":0.16828295588493347},{"text":"Okay.","start":667.73004,"end":668.23004,"sentiment":"neutral","sentiment_score":0.16781148314476013},{"text":"Alright.","start":684.04504,"end":684.365,"sentiment":"neutral","sentiment_score":0.07471023499965668},{"text":"Thank you.","start":684.365,"end":685.10504,"sentiment":"positive","sentiment_score":0.7761252522468567}],"sentiment":"neutral","sentiment_score":0.31871581574281055,"num_words":9,"start":655.75494,"end":685.10504},{"sentences":[{"text":"You too.","start":688.685,"end":689.42505,"sentiment":"positive","sentiment_score":0.5494115650653839},{"text":"Bye bye.","start":689.48505,"end":690.22504,"sentiment":"neutral","sentiment_score":0.07350407540798187}],"sentiment":"neutral","sentiment_score":0.3114578202366829,"num_words":4,"start":688.685,"end":690.22504}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: I'd like some Internet at my apartment,\n\nChannel 0: Mhmm.\n\nChannel 1: And this is one of the providers that I have been given sort of thing.\n\nChannel 0: Mhmm. Okay. May I have your full address, please, for me to check the network?\n\nChannel 1: Unit 203 Slash 34 Oakton Street, Greenway A C T 2900.\n\nChannel 0: Sir, can I get again the\n\nChannel 1: Oakton, 0 A K D E N.\n\nChannel 0: street? Mhmm. Okay. So let me just confirm. Is it Black Diamond Unit?\n\nChannel 1: Yep.\n\nChannel 0: 20334 Ogden Street, Greenway, A C T 2900.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: That's\n\nChannel 0: check the\n\nChannel 1: okay.\n\nChannel 0: address. Okay. Hang on. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address, it's under Supa Networks.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So our sign up is via our website. So our website is earthl.net.au. Then under Supa Networks, you'll see the available plan speed that we have and the available routers and the contractor.\n\nChannel 1: What if I already have my own router?\n\nChannel 0: Yeah. We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection. We can try to configure it. If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever.\n\nChannel 1: Yep. Yeah. Because I've got it all, like, up on my phone at the moment, and I've got the Super FiberBoost, the BYO modem, and then a twelve month contract.\n\nChannel 0: Mhmm. So the\n\nChannel 1: But\n\nChannel 0: twelve month contract already has a free router. You can either choose if you want to claim the free router, which is already preconfigured. Less hassle on your end, or we can try to use still your router if ever. Which one?\n\nChannel 1: Yeah. I just would sort of like it set up today. That's all.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: So if I was to order that, how long would that roughly take?\n\nChannel 0: Usually, the router takes three to five business days to arrive at the address.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So if the mhmm.\n\nChannel 1: And if I was just to, like, use my own router that I've got at the moment,\n\nChannel 0: Mhmm.\n\nChannel 1: I could have that all set up today, couldn't I?\n\nChannel 0: So the activation of service is within twenty four hours. And after that, yeah, we can send you the email instruction for us to try to connect the router. May I know what is the make and model of your router?\n\nChannel 1: It is a one second. I'm just grabbing the bar.\n\nChannel 0: Yes. Sure.\n\nChannel 1: K. It is a TP Link AC 1,200.\n\nChannel 0: Is it 200?\n\nChannel 1: One thousand two hundred.\n\nChannel 0: A 200. Is it a Wi Fi six router?\n\nChannel 1: The what? Sorry.\n\nChannel 0: Does it says Wi Fi six router?\n\nChannel 1: It just says Wi Fi router dual band.\n\nChannel 0: Okay. Let me just check the compatibility of this router. Hang on.\n\nChannel 1: Yep.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Is it archer c 54 or just a C one\n\nChannel 1: It's\n\nChannel 0: 200?\n\nChannel 1: the Archer c 50.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yeah. After checking, it says here the Archer c 50 is compatible because it has PPPoE authentication. So that should be working fine with the Supa network service.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. But we still need to check because sometimes we also encounter this with other customer. For some reason, it's not establishing a connection. Is that a brand new or you already used that one from your previous\n\nChannel 1: It's\n\nChannel 0: Bermuda?\n\nChannel 1: brand new.\n\nChannel 0: Okay. Yeah. So we can check that one. If ever, we'll send you an instruction on how to connect that router.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. For you to not wait three to five business days for the free one.\n\nChannel 1: Yep.\n\nChannel 0: Are you on the website right now?\n\nChannel 1: Yep. Alright.\n\nChannel 0: Mhmm. Yeah. So once you're done with signing up, it will notify us once the order is successful. Then\n\nChannel 1: Yep.\n\nChannel 0: you'll just need to wait within within this day or within twenty four hours. We'll update\n\nChannel 1: Okay.\n\nChannel 0: you when the activation is successful if ever. Yeah.\n\nChannel 1: I'm just feeling in the yard. As we're on the phone.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: It's asking for driver's license section. What would I put in for that? Just, like, my license number? Or\n\nChannel 0: Sorry? Is that the identification number?\n\nChannel 1: It's asking for a driver's license.\n\nChannel 0: Yeah. That's that's just for security purposes.\n\nChannel 1: Oh, yeah. So I just put my license number.\n\nChannel 0: Yeah. Just need your driver's license number.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Or passport ID number also works fine.\n\nChannel 1: And I'm just placing the order now.\n\nChannel 0: Okay. Do you want me to end this call now or wait for you?\n\nChannel 1: One second. I'm just adding my car that is housing.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Yep. Just redirecting me to the paid page. I think it's what it's doing. Yep. Yep.\n\nOrder has been submitted.\n\nChannel 0: Okay. So we'll just wait for it on our end to notify us,\n\nChannel 1: Yep.\n\nChannel 0: then we'll activate it ASAP\n\nChannel 1: Okay.\n\nChannel 0: as soon as we receive it. Then once the activation is successful, we'll then send you an email instruction setting up your own router. Yeah. Okay then.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Yeah. You're welcome. Bye for now. Have a great day.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.2891191244125366},{"text":"Good morning.","start":1.28,"end":2.0,"sentiment":"positive","sentiment_score":0.594706803560257},{"text":"This is Maureen from Airtel tech support.","start":2.0,"end":4.66,"sentiment":"positive","sentiment_score":0.5014802728380475},{"text":"How can I assist you today?","start":5.8399997,"end":7.2999997,"sentiment":"positive","sentiment_score":0.49920810262362164}],"sentiment":"positive","sentiment_score":0.4990089535713196,"channel":0,"num_words":16,"start":0.88,"end":7.2999997},{"sentences":[{"text":"I'd like some Internet at my apartment,","start":8.08,"end":10.9,"sentiment":"neutral","sentiment_score":0.012649236779127802}],"sentiment":"neutral","sentiment_score":0.012649236779127802,"channel":1,"num_words":7,"start":8.08,"end":10.9},{"sentences":[{"text":"Mhmm.","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":-0.018327176570892337}],"sentiment":"neutral","sentiment_score":-0.018327176570892337,"channel":0,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"And this is one of the providers that I have been given sort of thing.","start":14.825,"end":21.645,"sentiment":"neutral","sentiment_score":-0.0598243070145448}],"sentiment":"neutral","sentiment_score":-0.0598243070145448,"channel":1,"num_words":15,"start":14.825,"end":21.645},{"sentences":[{"text":"Mhmm.","start":22.725,"end":22.885,"sentiment":"neutral","sentiment_score":0.004182368982583284},{"text":"Okay.","start":22.885,"end":23.385,"sentiment":"neutral","sentiment_score":0.02513030730187893},{"text":"May I have your full address, please, for me to check the network?","start":23.685,"end":26.904999,"sentiment":"neutral","sentiment_score":0.03672629036009312}],"sentiment":"neutral","sentiment_score":0.033783630064378185,"channel":0,"num_words":15,"start":22.725,"end":26.904999},{"sentences":[{"text":"Unit 203 Slash 34 Oakton Street, Greenway A C T 2900.","start":27.705,"end":36.55,"sentiment":"neutral","sentiment_score":0.01624772981317206}],"sentiment":"neutral","sentiment_score":0.01624772981317206,"channel":1,"num_words":11,"start":27.705,"end":36.55},{"sentences":[{"text":"Sir, can I get again the","start":38.98,"end":40.365,"sentiment":"neutral","sentiment_score":-0.006452024293442567}],"sentiment":"neutral","sentiment_score":-0.006452024293442567,"channel":0,"num_words":6,"start":38.98,"end":40.365},{"sentences":[{"text":"Oakton, 0 A K D E N.","start":42.21,"end":45.815,"sentiment":"neutral","sentiment_score":0.00422565925068089}],"sentiment":"neutral","sentiment_score":0.00422565925068089,"channel":1,"num_words":7,"start":42.21,"end":45.815},{"sentences":[{"text":"street?","start":45.325,"end":45.825,"sentiment":"neutral","sentiment_score":0.006143970414996147},{"text":"Mhmm.","start":46.445,"end":46.765,"sentiment":"neutral","sentiment_score":0.003937583416700363},{"text":"Okay.","start":46.765,"end":47.265,"sentiment":"neutral","sentiment_score":0.01811019331216812},{"text":"So let me just confirm.","start":49.085003,"end":51.105003,"sentiment":"neutral","sentiment_score":0.019596234336495398},{"text":"Is it Black Diamond Unit?","start":51.645,"end":53.345,"sentiment":"neutral","sentiment_score":0.02150825783610344}],"sentiment":"neutral","sentiment_score":0.0179780160005276,"channel":0,"num_words":13,"start":45.325,"end":53.345},{"sentences":[{"text":"Yep.","start":54.035,"end":54.535,"sentiment":"neutral","sentiment_score":0.020695224404335025}],"sentiment":"neutral","sentiment_score":0.020695224404335025,"channel":1,"num_words":1,"start":54.035,"end":54.535},{"sentences":[{"text":"20334 Ogden Street, Greenway, A C T 2900.","start":55.76,"end":61.539997,"sentiment":"neutral","sentiment_score":0.01770767755806446}],"sentiment":"neutral","sentiment_score":0.01770767755806446,"channel":0,"num_words":8,"start":55.76,"end":61.539997},{"sentences":[{"text":"Yes.","start":62.239998,"end":62.739998,"sentiment":"neutral","sentiment_score":0.05140896141529083}],"sentiment":"neutral","sentiment_score":0.05140896141529083,"channel":1,"num_words":1,"start":62.239998,"end":62.739998},{"sentences":[{"text":"Okay.","start":63.44,"end":63.94,"sentiment":"neutral","sentiment_score":0.05356498807668686},{"text":"Is it okay if I put you on hold?","start":64.0,"end":65.759995,"sentiment":"neutral","sentiment_score":0.012683267601662211},{"text":"Let me just","start":65.759995,"end":66.32,"sentiment":"neutral","sentiment_score":-0.008318673819303513}],"sentiment":"neutral","sentiment_score":0.010981413464133557,"channel":0,"num_words":13,"start":63.44,"end":66.32},{"sentences":[{"text":"That's","start":66.159996,"end":66.64,"sentiment":"neutral","sentiment_score":-0.017408188432455063}],"sentiment":"neutral","sentiment_score":-0.017408188432455063,"channel":1,"num_words":1,"start":66.159996,"end":66.64},{"sentences":[{"text":"check the","start":66.32,"end":66.72,"sentiment":"neutral","sentiment_score":-0.0034929420799016953}],"sentiment":"neutral","sentiment_score":-0.0034929420799016953,"channel":0,"num_words":2,"start":66.32,"end":66.72},{"sentences":[{"text":"okay.","start":66.64,"end":67.14,"sentiment":"neutral","sentiment_score":0.00533050112426281}],"sentiment":"neutral","sentiment_score":0.00533050112426281,"channel":1,"num_words":1,"start":66.64,"end":67.14},{"sentences":[{"text":"address.","start":66.72,"end":67.22,"sentiment":"neutral","sentiment_score":-0.0005721673369407654},{"text":"Okay.","start":68.0,"end":68.5,"sentiment":"neutral","sentiment_score":0.023511387407779697},{"text":"Hang on.","start":68.72,"end":69.54,"sentiment":"neutral","sentiment_score":0.015031503513455391},{"text":"Hello?","start":115.409996,"end":115.909996,"sentiment":"neutral","sentiment_score":0.03475407510995865}],"sentiment":"neutral","sentiment_score":0.01755126044154167,"channel":0,"num_words":5,"start":66.72,"end":115.909996},{"sentences":[{"text":"Yep.","start":116.76,"end":117.26,"sentiment":"neutral","sentiment_score":0.10401809215545654}],"sentiment":"neutral","sentiment_score":0.10401809215545654,"channel":1,"num_words":1,"start":116.76,"end":117.26},{"sentences":[{"text":"Yes.","start":117.89,"end":118.39,"sentiment":"neutral","sentiment_score":0.17772281169891355},{"text":"Thank you for waiting.","start":118.53,"end":119.49,"sentiment":"positive","sentiment_score":0.42697615921497345},{"text":"So after checking the address, it's under Supa Networks.","start":119.49,"end":123.75,"sentiment":"neutral","sentiment_score":0.1420372509294086}],"sentiment":"neutral","sentiment_score":0.22599733620882034,"channel":0,"num_words":14,"start":117.89,"end":123.75},{"sentences":[{"text":"Yep.","start":124.68,"end":125.18,"sentiment":"neutral","sentiment_score":0.1272028386592865}],"sentiment":"neutral","sentiment_score":0.1272028386592865,"channel":1,"num_words":1,"start":124.68,"end":125.18},{"sentences":[{"text":"Yeah.","start":126.05,"end":126.369995,"sentiment":"neutral","sentiment_score":0.12254612147808076},{"text":"So our sign up is via our website.","start":126.369995,"end":130.185,"sentiment":"neutral","sentiment_score":0.09559236373752356},{"text":"So our website is earthl.net.au.","start":130.24501,"end":134.66501,"sentiment":"neutral","sentiment_score":0.08137570768594742},{"text":"Then under Supa Networks, you'll see the available plan speed that we have and the available routers and the contractor.","start":134.965,"end":142.87999,"sentiment":"neutral","sentiment_score":0.09721069931983947}],"sentiment":"neutral","sentiment_score":0.09524639871190577,"channel":0,"num_words":34,"start":126.05,"end":142.87999},{"sentences":[{"text":"What if I already have my own router?","start":145.33,"end":148.39,"sentiment":"neutral","sentiment_score":-0.0007896204479038711}],"sentiment":"neutral","sentiment_score":-0.0007896204479038711,"channel":1,"num_words":8,"start":145.33,"end":148.39},{"sentences":[{"text":"Yeah.","start":149.98,"end":150.45999,"sentiment":"neutral","sentiment_score":0.12263976037502287},{"text":"We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection.","start":150.45999,"end":159.105,"sentiment":"neutral","sentiment_score":0.1400927197188139},{"text":"We can try to configure it.","start":159.885,"end":161.66501,"sentiment":"neutral","sentiment_score":0.14120825628439584},{"text":"If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever.","start":162.285,"end":175.83,"sentiment":"neutral","sentiment_score":0.1307827670265127}],"sentiment":"neutral","sentiment_score":0.13523848892913926,"channel":0,"num_words":54,"start":149.98,"end":175.83},{"sentences":[{"text":"Yep.","start":176.62,"end":176.94,"sentiment":"neutral","sentiment_score":0.13207480311393738},{"text":"Yeah.","start":176.94,"end":177.26,"sentiment":"neutral","sentiment_score":0.12831339240074158},{"text":"Because I've got it all, like, up on my phone at the moment, and I've got the Super FiberBoost, the BYO modem, and then a twelve month contract.","start":177.26,"end":189.365,"sentiment":"neutral","sentiment_score":0.10360780424837555}],"sentiment":"neutral","sentiment_score":0.10538022381563981,"channel":1,"num_words":30,"start":176.62,"end":189.365},{"sentences":[{"text":"Mhmm.","start":191.335,"end":191.835,"sentiment":"neutral","sentiment_score":0.01277211494743824},{"text":"So the","start":193.735,"end":194.455,"sentiment":"neutral","sentiment_score":-0.032597510144114494}],"sentiment":"neutral","sentiment_score":-0.017474301780263584,"channel":0,"num_words":3,"start":191.335,"end":194.455},{"sentences":[{"text":"But","start":194.225,"end":194.725,"sentiment":"neutral","sentiment_score":-0.05095042660832405}],"sentiment":"neutral","sentiment_score":-0.05095042660832405,"channel":1,"num_words":1,"start":194.225,"end":194.725},{"sentences":[{"text":"twelve month contract already has a free router.","start":194.455,"end":197.675,"sentiment":"neutral","sentiment_score":-0.01050082128494978},{"text":"You can either choose if you want to claim the free router, which is already preconfigured.","start":201.09999,"end":205.84,"sentiment":"positive","sentiment_score":0.33400262240320444},{"text":"Less hassle on your end, or we can try to use still your router if ever.","start":207.66,"end":213.84,"sentiment":"positive","sentiment_score":0.33607009798288345},{"text":"Which one?","start":213.975,"end":214.955,"sentiment":"neutral","sentiment_score":0.15231214463710785}],"sentiment":"neutral","sentiment_score":0.2605186010755244,"channel":0,"num_words":42,"start":194.455,"end":214.955},{"sentences":[{"text":"Yeah.","start":216.615,"end":216.935,"sentiment":"neutral","sentiment_score":0.283516526222229},{"text":"I just would sort of like it set up today.","start":216.935,"end":219.815,"sentiment":"positive","sentiment_score":0.33880084156990053},{"text":"That's all.","start":219.815,"end":220.635,"sentiment":"neutral","sentiment_score":0.21048884093761444}],"sentiment":"neutral","sentiment_score":0.31480789413818944,"channel":1,"num_words":13,"start":216.615,"end":220.635},{"sentences":[{"text":"Mhmm.","start":221.41501,"end":221.91501,"sentiment":"neutral","sentiment_score":0.07451044023036957},{"text":"Okay.","start":223.895,"end":224.395,"sentiment":"neutral","sentiment_score":0.0763477012515068}],"sentiment":"neutral","sentiment_score":0.07542907074093819,"channel":0,"num_words":2,"start":221.41501,"end":224.395},{"sentences":[{"text":"So if I was to order that, how long would that roughly take?","start":228.52,"end":232.54,"sentiment":"neutral","sentiment_score":0.03961418612072101}],"sentiment":"neutral","sentiment_score":0.03961418612072101,"channel":1,"num_words":13,"start":228.52,"end":232.54},{"sentences":[{"text":"Usually, the router takes three to five business days to arrive at the address.","start":234.29,"end":239.18999,"sentiment":"neutral","sentiment_score":0.06106950555528913}],"sentiment":"neutral","sentiment_score":0.06106950555528913,"channel":0,"num_words":14,"start":234.29,"end":239.18999},{"sentences":[{"text":"Yep.","start":241.95999,"end":242.385,"sentiment":"neutral","sentiment_score":0.16592630743980408}],"sentiment":"neutral","sentiment_score":0.16592630743980408,"channel":1,"num_words":1,"start":241.95999,"end":242.385},{"sentences":[{"text":"Yeah.","start":243.89,"end":244.335,"sentiment":"neutral","sentiment_score":0.14775964617729187},{"text":"So if the mhmm.","start":244.41501,"end":246.035,"sentiment":"neutral","sentiment_score":0.08886983897536993}],"sentiment":"neutral","sentiment_score":0.10064780041575432,"channel":0,"num_words":5,"start":243.89,"end":246.035},{"sentences":[{"text":"And if I was just to, like, use my own router that I've got at the moment,","start":246.385,"end":251.92499,"sentiment":"neutral","sentiment_score":0.051324255764484406}],"sentiment":"neutral","sentiment_score":0.051324255764484406,"channel":1,"num_words":17,"start":246.385,"end":251.92499},{"sentences":[{"text":"Mhmm.","start":252.57501,"end":253.07501,"sentiment":"neutral","sentiment_score":0.07443959265947342}],"sentiment":"neutral","sentiment_score":0.07443959265947342,"channel":0,"num_words":1,"start":252.57501,"end":253.07501},{"sentences":[{"text":"I could have that all set up today, couldn't I?","start":252.94499,"end":255.92499,"sentiment":"neutral","sentiment_score":0.19115803092718125}],"sentiment":"neutral","sentiment_score":0.19115803092718125,"channel":1,"num_words":10,"start":252.94499,"end":255.92499},{"sentences":[{"text":"So the activation of service is within twenty four hours.","start":257.72,"end":262.54,"sentiment":"neutral","sentiment_score":0.28397246152162553},{"text":"And after that, yeah, we can send you the email instruction for us to try to connect the router.","start":263.16,"end":271.18,"sentiment":"neutral","sentiment_score":0.22052777833060214},{"text":"May I know what is the make and model of your router?","start":273.595,"end":276.33502,"sentiment":"neutral","sentiment_score":0.04236250681181749}],"sentiment":"neutral","sentiment_score":0.1838561581765733,"channel":0,"num_words":41,"start":257.72,"end":276.33502},{"sentences":[{"text":"It is a one second.","start":277.005,"end":282.685,"sentiment":"neutral","sentiment_score":0.0022396847605705263},{"text":"I'm just grabbing the 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bye.","start":689.48505,"end":690.22504,"sentiment":"neutral","sentiment_score":0.07350407540798187}],"sentiment":"neutral","sentiment_score":0.3114578202366829,"channel":1,"num_words":4,"start":688.685,"end":690.22504}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer to assist with setting up their internet service at their apartment. The representative confirms the customer's address and explains the process for connecting the router to their existing internet service. The customer is informed that the activation of service takes three to five business days and they will receive an email instruction once it is complete. The representative also explains the process for setting up a new router and asks for the customer's driver's license and passport ID number."},"intents":{"segments":[{"text":"We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection. We can try to configure it. If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever.","start_word":182,"end_word":234,"intents":[{"intent":"Connect router and plan","confidence_score":0.0010991682}]},{"text":"You can either choose if you want to claim the free router, which is already preconfigured. Less hassle on your end, or we can try to use still your router if ever. Which one?","start_word":278,"end_word":311,"intents":[{"intent":"Set up router","confidence_score":0.12576868}]},{"text":"So we can check that one. If ever, we'll send you an instruction on how to connect that router. Yep.","start_word":592,"end_word":611,"intents":[{"intent":"Connect router","confidence_score":0.19520327},{"intent":"Provide instructions","confidence_score":0.020496301},{"intent":"Provide instructions","confidence_score":0.06740967}]},{"text":"For you to not wait three to five business days for the free one. Yep.","start_word":613,"end_word":627,"intents":[{"intent":"Wait for order","confidence_score":0.0052404017}]},{"text":"Are you on the website right now? Yep. Alright. Mhmm. Yeah. So once you're done with signing up, it will notify us once the order is successful. Then Yep. you'll just need to wait within within this day or within twenty four hours. We'll update Okay. you when the activation is successful if ever. Yeah.","start_word":628,"end_word":682,"intents":[{"intent":"Update information","confidence_score":0.2743333}]},{"text":"I'm just adding my car that is housing. Okay. Sure.","start_word":782,"end_word":791,"intents":[{"intent":"Add car to paid page","confidence_score":0.12826556}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2891191244125366},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.5104732513427734},{"text":"I'd like some Internet at my apartment, Mhmm. And this is one of the providers that I have been given sort of thing. Mhmm. Okay. May I have your full address, please, for me to check the network? Unit 203 Slash 34 Oakton Street, Greenway A C T 2900. Sir, can I get again the Oakton, 0 A K D E N. street? Mhmm. Okay. So let me just confirm. Is it Black Diamond Unit? Yep. 20334 Ogden Street, Greenway, A C T 2900. Yes. Okay. Is it okay if I put you on hold? Let me just That's check the okay. address. Okay. Hang on. Hello? Yep. Yes.","start_word":16,"end_word":124,"sentiment":"neutral","sentiment_score":0.011173506267368792},{"text":"Thank you for waiting.","start_word":125,"end_word":128,"sentiment":"positive","sentiment_score":0.42778974771499634},{"text":"So after checking the address, it's under Supa Networks. Yep. Yeah. So our sign up is via our website. So our website is earthl.net.au. Then under Supa Networks, you'll see the available plan speed that we have and the available routers and the contractor. What if I already have my own router? Yeah. We can establish the connection to that router as long as the router is compatible with Uptake fiber upgrade connection. We can try to configure it. If ever, we'll be sending you an email instruction on how to connect that router, or we can also walk you through over the phone if ever. Yep. Yeah. Because I've got it all, like, up on my phone at the moment, and I've got the Super FiberBoost, the BYO modem, and then a twelve month contract. Mhmm. So the But twelve month contract already has a free router.","start_word":129,"end_word":276,"sentiment":"neutral","sentiment_score":0.1009279638528824},{"text":"You can either choose if you want to claim the free router, which is already preconfigured.","start_word":277,"end_word":292,"sentiment":"positive","sentiment_score":0.34570667147636414},{"text":"Less hassle on your end, or we can try to use still your router if ever. Which one? Yeah.","start_word":293,"end_word":311,"sentiment":"neutral","sentiment_score":0.30670130252838135},{"text":"I just would sort of like it set up today.","start_word":312,"end_word":321,"sentiment":"positive","sentiment_score":0.3388088047504425},{"text":"That's all. Mhmm. Okay. So if I was to order that, how long would that roughly take? Usually, the router takes three to five business days to arrive at the address. Yep. Yeah. So if the mhmm. And if I was just to, like, use my own router that I've got at the moment, Mhmm. I could have that all set up today, couldn't I? So the activation of service is within twenty four hours. And after that, yeah, we can send you the email instruction for us to try to connect the router. May I know what is the make and model of your router? It is a one second. I'm just grabbing the bar. Yes. Sure. K. It is a TP Link AC 1,200. Is it 200? One thousand two hundred. A 200. Is it a Wi Fi six router? The what? Sorry. Does it says Wi Fi six router? It just says Wi Fi router dual band. Okay. Let me just check the compatibility of this router. Hang on. Yep. Hello? Hello? Yes. Is it archer c 54 or just a C one It's 200? the Archer c 50. Okay. Hang on. Hello? Hello? Yeah. After checking, it says here the Archer c 50 is compatible because it has PPPoE authentication. So that should be working fine with the Supa network service. Yep. Yeah. But we still need to check because sometimes we also encounter this with other customer.","start_word":322,"end_word":563,"sentiment":"neutral","sentiment_score":0.06853798031806946},{"text":"For some reason, it's not establishing a connection.","start_word":564,"end_word":571,"sentiment":"negative","sentiment_score":-0.4248714148998261},{"text":"Is that a brand new or you already used that one from your previous It's Bermuda? brand new. Okay. Yeah. So we can check that one. If ever, we'll send you an instruction on how to connect that router. Yep. Mhmm. For you to not wait three to five business days for the free one. Yep. Are you on the website right now? Yep. Alright. Mhmm. Yeah. So once you're done with signing up, it will notify us once the order is successful. Then Yep. you'll just need to wait within within this day or within twenty four hours. We'll update Okay. you when the activation is successful if ever. Yeah. I'm just feeling in the yard. As we're on the phone. Yeah. Okay. It's asking for driver's license section. What would I put in for that? Just, like, my license number? Or Sorry? Is that the identification number? It's asking for a driver's license. Yeah. That's that's just for security purposes. Oh, yeah. So I just put my license number. Yeah. Just need your driver's license number. Okay. Mhmm. Or passport ID number also works fine. And I'm just placing the order now. Okay. Do you want me to end this call now or wait for you? One second. I'm just adding my car that is housing. Okay. Sure. Yep. Just redirecting me to the paid page. I think it's what it's doing. Yep. Yep. Order has been submitted. Okay. So we'll just wait for it on our end to notify us, Yep. then we'll activate it ASAP Okay. as soon as we receive it. Then once the activation is successful, we'll then send you an email instruction setting up your own router. Yeah. Okay then. Alright.","start_word":572,"end_word":859,"sentiment":"neutral","sentiment_score":0.093212328851223},{"text":"Thank you. Yeah. You're welcome. Bye for now. Have a great day. You too.","start_word":860,"end_word":873,"sentiment":"positive","sentiment_score":0.6629932522773743},{"text":"Bye bye.","start_word":874,"end_word":875,"sentiment":"neutral","sentiment_score":0.24996650218963623}],"average":{"sentiment":"neutral","sentiment_score":0.10117949127125685}}}}