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The customer received a ticket request and the account department will send a confirmation. The call ends with both parties saying goodbye."},"intents":{"segments":[{"text":"I'm a Airtel customer, and I'd like to terminate the service. May I know your name, please? Yes.","start_word":21,"end_word":38,"intents":[{"intent":"Terminate service","confidence_score":0.34794864}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Martin from Airtel tech support. Hello.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.2122246026992798},{"text":"How Good can afternoon.","start_word":11,"end_word":14,"sentiment":"positive","sentiment_score":0.39994677901268005},{"text":"I help you today? Mhmm. Yes. I'm a Airtel customer, and I'd like to terminate the service. May I know your name, please? Yes. My name is I. G. D. Okay. I see. Yes. So we're currently processing the cancellation of the service right now. Okay. So you And already our got account it my ticket service? But the the the ticket request did did you get? yeah. Mhmm. Okay. I And see. our accounts department will send you a confirmation then regarding this Okay. Okay. Thank shortly. you for confirming. Okay. Alright. Okay.","start_word":15,"end_word":108,"sentiment":"neutral","sentiment_score":0.014963846653699877},{"text":"Thank Thank you. See you.","start_word":109,"end_word":113,"sentiment":"positive","sentiment_score":0.4518761038780213},{"text":"Bye bye.","start_word":114,"end_word":115,"sentiment":"neutral","sentiment_score":0.2979902923107147},{"text":"all good. Bye. Have a great day.","start_word":116,"end_word":122,"sentiment":"positive","sentiment_score":0.5319730043411255},{"text":"You too. Bye.","start_word":123,"end_word":125,"sentiment":"neutral","sentiment_score":0.21926674246788025}],"average":{"sentiment":"neutral","sentiment_score":0.10482909187437996}}}}