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My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding with Rosemary's activation service on your current address on... That is currently on our on our end... On our system.\n\nHello, Raha. My name is Mary, and, again, I'm calling from Airtel. I'm just calling regarding Rosemary's application with us with the same address. I'm just following up regarding with your account as well so that we can activate her service as soon as possible. Thank you so much.\n\nIf you received this message and need assistance with regards to your account, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. 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If you would like to leave an additional message, please reply after the 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.030686181038618088},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.012293210136704147},{"text":"Thanks.","start":26.975,"end":27.475,"sentiment":"neutral","sentiment_score":0.11564920097589491},{"text":"Please stay on the line.","start":27.869999,"end":29.009998,"sentiment":"neutral","sentiment_score":-0.025551549345254897},{"text":"I'm sorry.","start":49.905,"end":50.625,"sentiment":"neutral","sentiment_score":-0.16744768619537354}],"sentiment":"neutral","sentiment_score":-0.0047850549966096875,"num_words":25,"start":0.16,"end":50.625},{"sentences":[{"text":"This person is not available.","start":50.625,"end":52.085,"sentiment":"neutral","sentiment_score":-0.23548047840595246},{"text":"If you would like to leave an additional message, please reply after the tone.","start":52.225,"end":56.289997,"sentiment":"neutral","sentiment_score":-0.12278267315455846}],"sentiment":"neutral","sentiment_score":-0.15243999032597794,"num_words":19,"start":50.625,"end":56.289997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello, Raha. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding with Rosemary's activation service on your current address on... That is currently on our on our end... On our system.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Raha. My name is Mary, and, again, I'm calling from Airtel. I'm just calling regarding Rosemary's application with us with the same address. I'm just following up regarding with your account as well so that we can activate her service as soon as possible. Thank you so much.\n\nIf you received this message and need assistance with regards to your account, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.030686181038618088},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.012293210136704147}],"sentiment":"neutral","sentiment_score":0.013375149601522614,"channel":1,"num_words":17,"start":0.16,"end":4.98},{"sentences":[{"text":"Hello, Raha.","start":6.0,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.058401042595505714},{"text":"My name is Mary, and I'm calling from Airtel.","start":6.8799996,"end":9.38,"sentiment":"neutral","sentiment_score":0.056828788585133024},{"text":"I'm just ringing up regarding with Rosemary's activation service on your current address on...","start":9.5199995,"end":20.475,"sentiment":"neutral","sentiment_score":0.04717266093939543},{"text":"That is currently on our on our end...","start":20.475,"end":24.314999,"sentiment":"neutral","sentiment_score":-0.021225470467470586},{"text":"On our system.","start":24.314999,"end":25.215,"sentiment":"neutral","sentiment_score":-0.004482149767378966}],"sentiment":"neutral","sentiment_score":0.03070633951574564,"channel":0,"num_words":36,"start":6.0,"end":25.215},{"sentences":[{"text":"Thanks.","start":26.975,"end":27.475,"sentiment":"neutral","sentiment_score":0.11564920097589491},{"text":"Please stay on the line.","start":27.869999,"end":29.009998,"sentiment":"neutral","sentiment_score":-0.025551549345254897},{"text":"I'm sorry.","start":49.905,"end":50.625,"sentiment":"neutral","sentiment_score":-0.16744768619537354},{"text":"This person is not available.","start":50.625,"end":52.085,"sentiment":"neutral","sentiment_score":-0.23548047840595246},{"text":"If you would like to leave an additional message, please reply after the tone.","start":52.225,"end":56.289997,"sentiment":"neutral","sentiment_score":-0.12278267315455846}],"sentiment":"neutral","sentiment_score":-0.12012458275313731,"channel":1,"num_words":27,"start":26.975,"end":56.289997},{"sentences":[{"text":"Hello, Raha.","start":57.859997,"end":58.739998,"sentiment":"neutral","sentiment_score":0.06993848830461502},{"text":"My name is Mary, and, again, I'm calling from Airtel.","start":58.739998,"end":61.719997,"sentiment":"neutral","sentiment_score":0.07888751402497292},{"text":"I'm just calling regarding Rosemary's application with us with the same address.","start":62.1,"end":67.4,"sentiment":"neutral","sentiment_score":0.09848605593045552},{"text":"I'm just following up regarding with your account as well so that we can activate her service as soon as possible.","start":67.619995,"end":73.534996,"sentiment":"neutral","sentiment_score":0.14956271045264743},{"text":"Thank you so much.","start":74.155,"end":74.955,"sentiment":"positive","sentiment_score":0.5017799511551857}],"sentiment":"neutral","sentiment_score":0.14813309208470948,"channel":0,"num_words":49,"start":57.859997,"end":74.955},{"sentences":[{"text":"If you received this message and need assistance with regards to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start":74.955,"end":82.875,"sentiment":"neutral","sentiment_score":0.2981994477687059},{"text":"Thank you, and have a great day.","start":82.875,"end":84.155,"sentiment":"positive","sentiment_score":0.6348633681024823},{"text":"Goodbye for now.","start":84.155,"end":85.215,"sentiment":"neutral","sentiment_score":0.04150375723838806}],"sentiment":"positive","sentiment_score":0.341079457788854,"channel":0,"num_words":37,"start":74.955,"end":85.215}]},"summary":{"result":"success","short":"An agent from Airtel is calling Raha regarding Rosemary's activation service on her current address. The agent apologizes for the unavailability of the person and offers to activate Rosemary as soon as possible. The agent also provides assistance for Raha's account and encourages her to call if she needs help."},"intents":{"segments":[{"text":"If you received this message and need assistance with regards to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":129,"end_word":155,"intents":[{"intent":"Request assistance","confidence_score":0.09562852}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello, Raha. My name is Mary, and I'm calling from Airtel. I'm just ringing up regarding with Rosemary's activation service on your current address on... That is currently on our on our end... On our system. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Raha. My name is Mary, and, again, I'm calling from Airtel. I'm just calling regarding Rosemary's application with us with the same address. I'm just following up regarding with your account as well so that we can activate her service as soon as possible.","start_word":0,"end_word":124,"sentiment":"neutral","sentiment_score":0.03164074569940567},{"text":"Thank you so much.","start_word":125,"end_word":128,"sentiment":"positive","sentiment_score":0.4939914643764496},{"text":"If you received this message and need assistance with regards to your account, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":129,"end_word":155,"sentiment":"neutral","sentiment_score":0.30437955260276794},{"text":"Thank you, and have a great day.","start_word":156,"end_word":162,"sentiment":"positive","sentiment_score":0.6359506845474243},{"text":"Goodbye for now.","start_word":163,"end_word":165,"sentiment":"neutral","sentiment_score":0.04601437970995903}],"average":{"sentiment":"neutral","sentiment_score":0.10734251625517496}}}}