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So, technically, we have a lot of plans with a partnered network. And would you like to give me your address so we can check which network is enabled for your address? Okay. Mhmm. Mhmm. Avenue? Okay. You said Palm Beach? Okay. And the ZIP, please? Your ZIP code, please? Okay. Thank you so much. Just give me a minute, sir. Okay? Just bear with me. Thank you. Thank you for staying on the line. Have you connected to other provider currently? No? Okay. Alright. So just to confirm, your address is 5071 Avenue, Palm Beach 4221. Okay. Yeah. 10th Avenue. 1 10th. Right? Yeah. Yeah. Mm-mm. Okay. Got it. So I've already forwarded this to our tech team to confirm. However, I could see in here that it's a SupaNetworks, but it still needs to confirm from their end. And then if they already check, I will be calling you back. But for your reference, we do have a promotional as of this moment. For Supa Network, if you could, visit our website, once you sign up for twelve or twenty four month contract six months, you will be getting a 15% discount for six months and a free router. But I have to wait for their response. So if you could stay in the line or if you would like me to call you back because I've just submitted your address to them. Oh, sure. Definitely. And may I have your first name, please? Oh, I'm sorry. What's your name? Freddie. Okay. Thank you so much. Talk to you soon. As soon as I've got confirmation, I'll be calling you back. Okay? Alright. Thank you. Talk to you soon. Have a good one. 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This is Airtel accounts. How may I help you today? Oh, I'm so so your line caught up. How may I help you today?\n\nOh, sure. To whom I'm speaking with? Thank you so much. So, technically, we have a lot of plans with a partnered network. And would you like to give me your address so we can check which network is enabled for your address?\n\nOkay. Mhmm. Mhmm. Avenue? Okay.\n\nYou said Palm Beach? Okay. And the ZIP, please? Your ZIP code, please? Okay.\n\nThank you so much. Just give me a minute, sir. Okay? Just bear with me. Thank you.\n\nThank you for staying on the line. Have you connected to other provider currently? No? Okay. Alright.\n\nSo just to confirm, your address is 5071 Avenue, Palm Beach 4221. Okay. Yeah. 10th Avenue. 1 10th.\n\nRight? Yeah. Yeah. Mm-mm. Okay.\n\nGot it. So I've already forwarded this to our tech team to confirm. However, I could see in here that it's a SupaNetworks, but it still needs to confirm from their end. And then if they already check, I will be calling you back. But for your reference, we do have a promotional as of this moment.\n\nFor Supa Network, if you could, visit our website, once you sign up for twelve or twenty four month contract six months, you will be getting a 15% discount for six months and a free router. But I have to wait for their response. So if you could stay in the line or if you would like me to call you back because I've just submitted your address to them. Oh, sure. Definitely.\n\nAnd may I have your first name, please? Oh, I'm sorry. What's your name? Freddie. Okay.\n\nThank you so much. Talk to you soon. As soon as I've got confirmation, I'll be calling you back. Okay? Alright.\n\nThank you. Talk to you soon. Have a good one. 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I was hoping to connect to your guys' network. I was hoping to connect to your guys' network. Are you? Yep.\n\n5 07 Slash 1 10th Avenue. Yep. Palm Beach. Yep. Pardon?\n\nOh, four 4221. Yeah. No. It just moved in. Yep.\n\n507 Slash 1 10th Avenue. Yep. Yep. It's yes. Unit unit 507, Street Number 1, street address or street name, 10th Avenue.\n\nYep. Yeah. Could you call me back, please? Eighty. Eighty.\n\nI o d. Perfect. 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I was hoping to connect to your guys' network.\n\nChannel 0: Oh, I'm so so your line caught up. How may I help you today?\n\nChannel 1: I was hoping to connect to your guys' network.\n\nChannel 0: Oh, sure. To whom I'm speaking with?\n\nChannel 1: Are you?\n\nChannel 0: Thank you so much. So, technically, we have a lot of plans with a partnered network. And would you like to give me your address so we can check which network is enabled for your address?\n\nChannel 1: Yep. 5\n\nChannel 0: Okay.\n\nChannel 1: 07\n\nChannel 0: Mhmm.\n\nChannel 1: Slash 1\n\nChannel 0: Mhmm.\n\nChannel 1: 10th Avenue. Yep.\n\nChannel 0: Avenue? Okay.\n\nChannel 1: Palm Beach.\n\nChannel 0: You said Palm Beach?\n\nChannel 1: Yep.\n\nChannel 0: Okay. And the ZIP, please?\n\nChannel 1: Pardon?\n\nChannel 0: Your\n\nChannel 1: Oh,\n\nChannel 0: ZIP\n\nChannel 1: four\n\nChannel 0: code, please?\n\nChannel 1: 4221.\n\nChannel 0: Okay. Thank you so much. Just give me a minute, sir. Okay? Just bear with me.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. Thank you for staying on the line. Have you connected to other provider currently?\n\nChannel 1: No.\n\nChannel 0: No? Okay.\n\nChannel 1: It just moved in.\n\nChannel 0: Alright. So just to confirm, your address is 5071\n\nChannel 1: Yep.\n\nChannel 0: Avenue, Palm Beach 4221.\n\nChannel 1: 507 Slash 1 10th Avenue.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: 10th Avenue.\n\nChannel 1: Yep.\n\nChannel 0: 1\n\nChannel 1: It's\n\nChannel 0: 10th. Right?\n\nChannel 1: yes. Unit unit\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: 507, Street Number 1,\n\nChannel 0: Mm-mm.\n\nChannel 1: street address or street name, 10th Avenue.\n\nChannel 0: Okay. Got it. So\n\nChannel 1: Yep.\n\nChannel 0: I've already forwarded this to our tech team to confirm. However, I could see in here that it's a SupaNetworks, but it still needs to confirm from their end. And then if they already check, I will be calling you back. But for your reference, we do have a promotional as of this moment. For Supa Network, if you could, visit our website, once you sign up for twelve or twenty four month contract six months, you will be getting a 15% discount for six months and a free router.\n\nBut I have to wait for their response. So if you could stay in the line or if you would like me to call you back because I've just submitted your address to them.\n\nChannel 1: Yeah. Could you call me back, please?\n\nChannel 0: Oh, sure. Definitely. And may I have your first name, please?\n\nChannel 1: Eighty.\n\nChannel 0: Oh, I'm sorry. What's your name?\n\nChannel 1: Eighty.\n\nChannel 0: Freddie.\n\nChannel 1: I o d.\n\nChannel 0: Okay. Thank you so much. Talk to you soon. As soon as I've got confirmation, I'll be calling you back. Okay?\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: Alright. Thank you. Talk to you soon. Have a good one. 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soon.","start":277.975,"end":278.85498,"sentiment":"positive","sentiment_score":0.40994033962488174},{"text":"Have a good one.","start":278.85498,"end":279.735,"sentiment":"positive","sentiment_score":0.4735941141843796},{"text":"Bye bye.","start":279.735,"end":280.15195,"sentiment":"neutral","sentiment_score":0.03340421989560127}],"sentiment":"positive","sentiment_score":0.3875896684252299,"channel":0,"num_words":13,"start":276.85498,"end":280.15195}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about their network. The representative confirms the customer's address and informs them of a promotion for Supa Network. The representative tells the customer to visit their website and call back if they receive a response from the tech team."},"intents":{"segments":[{"text":"I was hoping to connect to your guys' network.","start_word":13,"end_word":21,"intents":[{"intent":"Connect to network","confidence_score":0.597203}]},{"text":"I've already forwarded this to our tech team to confirm. However, I could see in here that it's a SupaNetworks, but it still needs to confirm from their end.","start_word":214,"end_word":242,"intents":[{"intent":"Confirm","confidence_score":0.11910273}]},{"text":"Yeah.","start_word":338,"end_word":338,"intents":[{"intent":"Refer","confidence_score":0.0020878909}]},{"text":"Could you call me back, please? Oh, sure.","start_word":339,"end_word":346,"intents":[{"intent":"Call back","confidence_score":0.044846535}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.3673594892024994},{"text":"Hi. I was hoping to connect to your guys' network. Oh, I'm so so your line caught up. How may I help you today? I was hoping to connect to your guys' network. Oh, sure. To whom I'm speaking with? Are you?","start_word":12,"end_word":53,"sentiment":"neutral","sentiment_score":0.061034347862005234},{"text":"Thank you so much.","start_word":54,"end_word":57,"sentiment":"positive","sentiment_score":0.538658618927002},{"text":"So, technically, we have a lot of plans with a partnered network. And would you like to give me your address so we can check which network is enabled for your address? Yep. 5 Okay. 07 Mhmm. Slash 1 Mhmm. 10th Avenue. Yep. Avenue? Okay. Palm Beach. You said Palm Beach? Yep. Okay. And the ZIP, please? Pardon? Your Oh, ZIP four code, please? 4221. Okay.","start_word":58,"end_word":123,"sentiment":"neutral","sentiment_score":0.04291370511054993},{"text":"Thank you so much.","start_word":124,"end_word":127,"sentiment":"positive","sentiment_score":0.39601001143455505},{"text":"Just give me a minute, sir. Okay? Just bear with me. Yeah. Thank you. Thank you for staying on the line. Have you connected to other provider currently? No. No? Okay. It just moved in. Alright. So just to confirm, your address is 5071 Yep. Avenue, Palm Beach 4221. 507 Slash 1 10th Avenue. Okay. Yeah. Yep. 10th Avenue. Yep. 1 It's 10th. Right? yes. Unit unit Yeah. Yeah. 507, Street Number 1, Mm-mm. street address or street name, 10th Avenue. Okay. Got it. So Yep. I've already forwarded this to our tech team to confirm. However, I could see in here that it's a SupaNetworks, but it still needs to confirm from their end. And then if they already check, I will be calling you back. But for your reference, we do have a promotional as of this moment. For Supa Network, if you could, visit our website, once you sign up for twelve or twenty four month contract six months, you will be getting a 15% discount for six months and a free router. But I have to wait for their response. So if you could stay in the line or if you would like me to call you back because I've just submitted your address to them. Yeah. Could you call me back, please? Oh, sure. Definitely. And may I have your first name, please? Eighty. Oh, I'm sorry. What's your name? Eighty. Freddie. I o d. Okay.","start_word":128,"end_word":368,"sentiment":"neutral","sentiment_score":0.054366021266369406},{"text":"Thank you so much.","start_word":369,"end_word":372,"sentiment":"positive","sentiment_score":0.4917519688606262},{"text":"Talk to you soon. As soon as I've got confirmation, I'll be calling you back. Okay?","start_word":373,"end_word":388,"sentiment":"neutral","sentiment_score":0.17947876453399658},{"text":"Perfect. Thank you. Alright. Thank you. Talk to you soon. Have a good one.","start_word":389,"end_word":402,"sentiment":"positive","sentiment_score":0.4714734554290771},{"text":"Bye bye.","start_word":403,"end_word":404,"sentiment":"neutral","sentiment_score":0.14252309501171112}],"average":{"sentiment":"neutral","sentiment_score":0.09299046540063274}}}}