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Thank you so much. Have a good one. 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Good afternoon. This is Ertel accounts. How may I help you today? Hi.\n\nGood afternoon. How may I help you? Oh, I'm so sorry to hear about that. However, this is Airtel AU. We are not affiliated to Airtel India, and we don't support any other phone number asides with Australian phone number.\n\nWhat we do is to provide Internet services and a mobile plan services within Australia. So above your Indian phone number, you still needs to contact your local network, which I believe is Airtel India. Yeah. Alright? Mhmm.\n\nYeah. That's right. Because we're not affiliated. We're a separate company. Just so happen.\n\nWe are the same yeah. In Australia, we are Airtel Australia. So our business is to provide Internet services, mobile plan services. And you can also yes. That's right.\n\nNo. We do. We do provide. We do have a different plans. If you would like to check, just kindly visit our website, which is airtel.au for mobile plans.\n\nAnd for Internet services, it's airtel.net.au. Yeah. Sure. And if you need our services here in Australia, just Let us know. Okay?\n\nI'm sorry. Yeah. You can. Yes. You can.\n\nYou can keep the same number. Okay. Oh, sure. Mhmm. Sure.\n\nThank you so much. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2748356759548187},{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.42587897181510925},{"text":"This is Ertel accounts.","start":1.12,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.33258699625730515},{"text":"How may I help you today?","start":2.3999999,"end":3.78,"sentiment":"positive","sentiment_score":0.3719518880049388},{"text":"Hi.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.17592929303646088}],"sentiment":"positive","sentiment_score":0.34747015897716793,"num_words":14,"start":0.24,"end":6.64},{"sentences":[{"text":"Good afternoon.","start":6.64,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2767607346177101},{"text":"How may I help you?","start":7.6,"end":8.82,"sentiment":"neutral","sentiment_score":0.2847277373075485},{"text":"Oh, I'm so sorry to hear about 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Yeah. Good aft yeah. Good afternoon. Actually, I have an Airtel SIM from India, but it's not detecting on my phone. So should I can I get a replacement SIM from the ITIL office? Mhmm. Mhmm. Oh, okay. Mhmm. No. That's okay. No problem. And, like that's okay. You cannot do anything. So mhmm. So you you provide the Airtel services in Australia as well? Airtel have a Airtel is having an, like, SIM card and all in Australia as well? So you provide mobile plans as well? Okay. Okay. I didn't know that. I thought that only Vodafone. Used there. Mhmm. And what are your charges, like, per month? Mhmm. Okay. No problem. I'll do that. Thank you. Thanks. Bye. Bye. I'll use I will provide the portability as well. Portability services as well. Like, you you you keep the same number and to the service provider. Okay. Yeah. Yeah. Okay. No problem. I'll check online for your charges and all. Yeah. Okay. Thank you. Bye. Yeah. Yeah. 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Good afternoon. This is Ertel accounts. How may I help you today?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. How\n\nChannel 1: Yeah.\n\nChannel 0: may I help\n\nChannel 1: Good\n\nChannel 0: you?\n\nChannel 1: aft yeah. Good afternoon. Actually, I have an Airtel SIM from India, but it's not detecting on my phone. So should I can I get a replacement SIM from the ITIL office?\n\nChannel 0: Oh, I'm so sorry to hear about that. However, this is Airtel AU. We are not affiliated to Airtel India, and we don't support any other phone number asides with Australian phone number. What we do is to provide Internet services and\n\nChannel 1: Mhmm.\n\nChannel 0: a mobile plan services within Australia. So above your Indian phone number, you still needs to contact your local network, which I believe is Airtel India.\n\nChannel 1: Mhmm. Oh, okay.\n\nChannel 0: Yeah. Alright?\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm.\n\nChannel 1: No. That's okay. No problem. And, like that's okay. You cannot do anything.\n\nSo\n\nChannel 0: Yeah. That's right.\n\nChannel 1: mhmm.\n\nChannel 0: Because we're not affiliated. We're a separate company. Just\n\nChannel 1: So\n\nChannel 0: so happen.\n\nChannel 1: you you\n\nChannel 0: We\n\nChannel 1: provide\n\nChannel 0: are the\n\nChannel 1: the\n\nChannel 0: same\n\nChannel 1: Airtel services in Australia as well? Airtel have a Airtel is having an, like, SIM card and all in Australia as well?\n\nChannel 0: yeah. In Australia, we are Airtel Australia. So our business is to provide Internet services, mobile plan services.\n\nChannel 1: So you\n\nChannel 0: And\n\nChannel 1: provide\n\nChannel 0: you can\n\nChannel 1: mobile\n\nChannel 0: also\n\nChannel 1: plans as well?\n\nChannel 0: yes.\n\nChannel 1: Okay.\n\nChannel 0: That's right.\n\nChannel 1: Okay. I didn't know that. I thought that only Vodafone. Used there.\n\nChannel 0: No.\n\nChannel 1: Mhmm.\n\nChannel 0: We do. We do provide.\n\nChannel 1: And what are your charges, like, per month?\n\nChannel 0: We do have a different plans. If you would like to check, just kindly visit our website,\n\nChannel 1: Mhmm.\n\nChannel 0: which is airtel.au for mobile plans. And for Internet services, it's airtel.net.au.\n\nChannel 1: Okay. No problem.\n\nChannel 0: Yeah.\n\nChannel 1: I'll do that. Thank you.\n\nChannel 0: Sure.\n\nChannel 1: Thanks. Bye.\n\nChannel 0: And\n\nChannel 1: Bye.\n\nChannel 0: if you need our services here in Australia, just Let us know.\n\nChannel 1: I'll use I will provide the portability as well. Portability services as well.\n\nChannel 0: Okay?\n\nChannel 1: Like,\n\nChannel 0: I'm\n\nChannel 1: you\n\nChannel 0: sorry.\n\nChannel 1: you you keep the same number and to the\n\nChannel 0: Yeah.\n\nChannel 1: service\n\nChannel 0: You\n\nChannel 1: provider.\n\nChannel 0: can.\n\nChannel 1: Okay.\n\nChannel 0: Yes. You\n\nChannel 1: Yeah.\n\nChannel 0: can. You can keep the same number.\n\nChannel 1: Yeah. Okay. No problem. I'll check\n\nChannel 0: Okay.\n\nChannel 1: online for your\n\nChannel 0: Oh,\n\nChannel 1: charges\n\nChannel 0: sure.\n\nChannel 1: and all. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Sure. Thank you so much. Have\n\nChannel 1: Yeah.\n\nChannel 0: a good\n\nChannel 1: Yeah.\n\nChannel 0: one. Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2748356759548187},{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.42587897181510925},{"text":"This is Ertel accounts.","start":1.12,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.33258699625730515},{"text":"How may I help you 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customer is calling because their Airtel SIM is not working on their phone. The agent explains that Airtel AU is not affiliated with Airtel India and provides Internet services and mobile plans in Australia. The agent also offers to provide Portability services and confirms that the customer can keep their current number."},"intents":{"segments":[{"text":"In Australia, we are Airtel Australia. So our business is to provide Internet services, mobile plan services. So you And provide you can mobile also plans as well? yes.","start_word":194,"end_word":222,"intents":[{"intent":"Provide internet services","confidence_score":0.5933892}]},{"text":"And what are your charges, like, per month?","start_word":244,"end_word":251,"intents":[{"intent":"Check charges","confidence_score":0.20747462}]},{"text":"I'll use I will provide the portability as well. Portability services as well. 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We are not affiliated to Airtel India, and we don't support any other phone number asides with Australian phone number. What we do is to provide Internet services and Mhmm. a mobile plan services within Australia. So above your Indian phone number, you still needs to contact your local network, which I believe is Airtel India. Mhmm. Oh, okay. Yeah. Alright? Mhmm. Mhmm. No. That's okay. No problem. And, like that's okay. You cannot do anything. So Yeah. That's right. mhmm. Because we're not affiliated. We're a separate company. Just So so happen. you you We provide are the the same Airtel services in Australia as well? Airtel have a Airtel is having an, like, SIM card and all in Australia as well? yeah. In Australia, we are Airtel Australia. So our business is to provide Internet services, mobile plan services. So you And provide you can mobile also plans as well? yes. Okay. That's right. Okay. I didn't know that. I thought that only Vodafone. Used there. No. Mhmm. We do. We do provide. And what are your charges, like, per month? We do have a different plans. If you would like to check, just kindly visit our website, Mhmm. which is airtel.au for mobile plans. And for Internet services, it's airtel.net.au. Okay. No problem. Yeah.","start_word":24,"end_word":285,"sentiment":"neutral","sentiment_score":-0.03634224478013188},{"text":"I'll do that. Thank you.","start_word":286,"end_word":290,"sentiment":"positive","sentiment_score":0.42327266931533813},{"text":"Sure.","start_word":291,"end_word":291,"sentiment":"neutral","sentiment_score":0.3128359317779541},{"text":"Thanks.","start_word":292,"end_word":292,"sentiment":"positive","sentiment_score":0.4090569615364074},{"text":"Bye. And Bye. if you need our services here in Australia, just Let us know. I'll use I will provide the portability as well. Portability services as well. Okay? Like, I'm you sorry. you you keep the same number and to the Yeah. service You provider. can. Okay. Yes. You Yeah. can. 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