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Michelle. Okay. This is Harlene again calling from Gutter Clean Force. Alright. So I'm just giving you a quick call to follow-up on your recent inquiry about our gutter cleaning services.\n\nOh, I just wanted to check if you're still interested in having your gutters cleaned. Pardon? What is it? Alright. So let me check.\n\nDo you mean how much is the price? Okay. How many bedrooms? But our single store is... Let me check the prices here.\n\nGive me a moment. Okay. So we have here our single story, 152250. Pardon? 1 fifty to two fifty.\n\nYes, Michelle. Our double story is 350 To 500. Mhmm. What is it, Michelle? Alright.\n\nSo are you going to... Can I help you to book for inquiry? Mhmm. Alright. Okay.\n\nAlright. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hello, Michelle.","start":3.04,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.049601782113313675},{"text":"Okay.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.0862608402967453},{"text":"This is Harlene again calling from Gutter Clean Force.","start":4.48,"end":8.42,"sentiment":"neutral","sentiment_score":0.10997465418444739},{"text":"Alright.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.17735664546489716},{"text":"So I'm just giving you a quick call to follow-up on your recent inquiry about our gutter cleaning services.","start":12.095,"end":18.675,"sentiment":"neutral","sentiment_score":0.12286839908675144}],"sentiment":"neutral","sentiment_score":0.11522164125926793,"num_words":32,"start":3.04,"end":18.675},{"sentences":[{"text":"Oh, I just wanted to check if you're still interested in having your gutters cleaned.","start":20.494999,"end":24.994999,"sentiment":"neutral","sentiment_score":0.03816728989283244},{"text":"Pardon?","start":31.71,"end":32.21,"sentiment":"neutral","sentiment_score":-0.03875991329550743},{"text":"What is it?","start":32.35,"end":33.25,"sentiment":"neutral","sentiment_score":-0.023306480298439663},{"text":"Alright.","start":38.27,"end":38.77,"sentiment":"neutral","sentiment_score":0.013346812687814236},{"text":"So let me check.","start":38.829998,"end":40.05,"sentiment":"neutral","sentiment_score":0.009480162290856242}],"sentiment":"neutral","sentiment_score":0.02146239400220414,"num_words":24,"start":20.494999,"end":40.05},{"sentences":[{"text":"Do you mean how much is the price?","start":40.35,"end":42.85,"sentiment":"neutral","sentiment_score":-0.005541698541492224},{"text":"Okay.","start":45.445,"end":45.945,"sentiment":"neutral","sentiment_score":0.0023659574799239635},{"text":"How many bedrooms?","start":46.405003,"end":47.545002,"sentiment":"neutral","sentiment_score":0.0004808488301932812},{"text":"But our single store is...","start":52.885002,"end":54.825,"sentiment":"neutral","sentiment_score":-0.004372947197407484},{"text":"Let me check the prices here.","start":55.765,"end":57.525,"sentiment":"neutral","sentiment_score":-0.004453692585229874}],"sentiment":"neutral","sentiment_score":-0.0038744337330369845,"num_words":23,"start":40.35,"end":57.525},{"sentences":[{"text":"Give me a moment.","start":57.525,"end":58.505,"sentiment":"neutral","sentiment_score":0.0034869243390858173},{"text":"Okay.","start":63.34,"end":63.66,"sentiment":"neutral","sentiment_score":0.008680824190378189},{"text":"So we have here our single story, 152250.","start":63.66,"end":71.28,"sentiment":"neutral","sentiment_score":0.005085354758193716},{"text":"Pardon?","start":77.744995,"end":78.244995,"sentiment":"neutral","sentiment_score":-0.07095205783843994},{"text":"1 fifty to two fifty.","start":84.145,"end":86.165,"sentiment":"neutral","sentiment_score":-0.009964067675173282}],"sentiment":"neutral","sentiment_score":-0.00302426508431764,"num_words":19,"start":57.525,"end":86.165},{"sentences":[{"text":"Yes, Michelle.","start":88.700005,"end":89.68,"sentiment":"neutral","sentiment_score":0.006513059604912996},{"text":"Our double story is 350 To 500.","start":93.18,"end":96.96001,"sentiment":"neutral","sentiment_score":0.00420248049444386},{"text":"Mhmm.","start":105.115,"end":105.195,"sentiment":"neutral","sentiment_score":0.027700254693627357},{"text":"What is it, Michelle?","start":105.195,"end":106.335,"sentiment":"neutral","sentiment_score":0.0181966838426888},{"text":"Alright.","start":112.075,"end":112.55499,"sentiment":"neutral","sentiment_score":0.05588390678167343}],"sentiment":"neutral","sentiment_score":0.013254291967799266,"num_words":15,"start":88.700005,"end":112.55499},{"sentences":[{"text":"So are you going to...","start":112.55499,"end":114.575,"sentiment":"neutral","sentiment_score":0.021197179332375526},{"text":"Can I help you to book for inquiry?","start":117.4,"end":119.82,"sentiment":"neutral","sentiment_score":0.006170450476929545},{"text":"Mhmm.","start":123.824875,"end":124.144875,"sentiment":"neutral","sentiment_score":0.015967410057783127},{"text":"Alright.","start":124.144875,"end":124.644875,"sentiment":"neutral","sentiment_score":0.06258954107761383},{"text":"Okay.","start":124.70487,"end":125.20487,"sentiment":"neutral","sentiment_score":0.07219667732715607}],"sentiment":"neutral","sentiment_score":0.01913144555874169,"num_words":16,"start":112.55499,"end":125.20487},{"sentences":[{"text":"Alright.","start":128.22487,"end":128.62488,"sentiment":"neutral","sentiment_score":0.26414161920547485},{"text":"Thank you so much.","start":128.62488,"end":129.60487,"sentiment":"positive","sentiment_score":0.49721459299325943}],"sentiment":"positive","sentiment_score":0.4505999982357025,"num_words":5,"start":128.22487,"end":129.60487}]}}]},{"alternatives":[{"transcript":"Hello. 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Michelle speaking. Okay. Great. How are you?\n\nYep. Yep. What sort of pricing have you... Do you charge? How do you charge?\n\nYeah. So I've got a single story and a double stories. Yeah. Yeah. The single store is two bedroom.\n\nSay that again. Sorry. Could you repeat that, please? Sorry. 150 To 250.\n\nOkay. And then double story? 350 To 500. Okay. Alright.\n\nNo worries. Leave that with me, and I'll see how we go. Yep. That... That's great.\n\nLeave that with me, and I'll see how we go. No. No. No. Just leave that for the moment.\n\nAlright. Alright. Thank you. 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Michelle speaking.\n\nChannel 0: Hello, Michelle. Okay. This is Harlene again calling from Gutter Clean Force.\n\nChannel 1: Okay. Great. How are you?\n\nChannel 0: Alright. So I'm just giving you a quick call to follow-up on your recent inquiry about our gutter cleaning services.\n\nChannel 1: Yep.\n\nChannel 0: Oh,\n\nChannel 1: Yep.\n\nChannel 0: I just wanted to check if you're still interested in having your gutters cleaned.\n\nChannel 1: What sort of pricing have you... Do you charge? How do you charge?\n\nChannel 0: Pardon? What is it?\n\nChannel 1: Yeah. So I've got a single story and a double stories.\n\nChannel 0: Alright. So let me check. Do you mean how much is the price?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. How many bedrooms?\n\nChannel 1: The single store is two bedroom.\n\nChannel 0: But our single store is... Let me check the prices here. Give me a moment. Okay. So we have here our single story, 152250.\n\nChannel 1: Say that again. Sorry.\n\nChannel 0: Pardon?\n\nChannel 1: Could you repeat that, please? Sorry.\n\nChannel 0: 1 fifty to two fifty.\n\nChannel 1: 150 To 250. Okay.\n\nChannel 0: Yes,\n\nChannel 1: And\n\nChannel 0: Michelle.\n\nChannel 1: then double story?\n\nChannel 0: Our double story is 350 To 500.\n\nChannel 1: 350 To 500. Okay. Alright. No worries. Leave that with me, and I'll see how we go.\n\nChannel 0: Mhmm. What is it, Michelle?\n\nChannel 1: Yep. That... That's great. Leave that with me, and I'll see how we go.\n\nChannel 0: Alright. So are you going to... Can I help you to book for inquiry?\n\nChannel 1: No. No. No. Just leave that for the moment.\n\nChannel 0: Mhmm. Alright. Okay.\n\nChannel 1: Alright. Alright. Thank you. Bye.\n\nChannel 0: Alright. 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you.","start":127.115005,"end":127.595,"sentiment":"positive","sentiment_score":0.34708157181739807},{"text":"Bye.","start":127.595,"end":128.095,"sentiment":"neutral","sentiment_score":0.21800407767295835}],"sentiment":"neutral","sentiment_score":0.2424214154481888,"channel":1,"num_words":5,"start":126.235,"end":128.095},{"sentences":[{"text":"Alright.","start":128.22487,"end":128.62488,"sentiment":"neutral","sentiment_score":0.26414161920547485},{"text":"Thank you so much.","start":128.62488,"end":129.60487,"sentiment":"positive","sentiment_score":0.49721459299325943}],"sentiment":"positive","sentiment_score":0.4505999982357025,"channel":0,"num_words":5,"start":128.22487,"end":129.60487}]},"summary":{"result":"success","short":"A representative from Gutter Clean Force calls a customer named Michelle to follow up on her recent inquiry about their gutter cleaning services. The representative asks about the pricing and provides information about the different sizes of homes Michelle is interested in. Michelle confirms her interest in the double story and asks for the representative to book an appointment for inquiry."},"intents":{"segments":[{"text":"So I'm just giving you a quick call to follow-up on your recent inquiry about our gutter cleaning services. Yep.","start_word":21,"end_word":40,"intents":[{"intent":"Follow-up on inquiry","confidence_score":0.44859487}]},{"text":"I just wanted to check if you're still interested in having your gutters cleaned.","start_word":43,"end_word":56,"intents":[{"intent":"Check interest","confidence_score":0.33465278}]},{"text":"What sort of pricing have you... Do you charge?","start_word":57,"end_word":65,"intents":[{"intent":"Confirm pricing","confidence_score":0.073733}]},{"text":"What sort of pricing have you... Do you charge? How do you charge?","start_word":57,"end_word":69,"intents":[{"intent":"Provide information","confidence_score":0.0016994986}]},{"text":"No worries. Leave that with me, and I'll see how we go. Mhmm. What is it, Michelle? Yep. That... That's great. Leave that with me, and I'll see how we go. Alright.","start_word":172,"end_word":203,"intents":[{"intent":"Leave message","confidence_score":0.18740718}]},{"text":"What is it, Michelle? Yep. That... That's great. Leave that with me, and I'll see how we go. Alright. So are you going to... Can I help you to book for inquiry? No. No. No. Just leave that for the moment. Mhmm. Alright. Okay. Alright. Alright. Thank you. Bye. Alright. Thank you so much.","start_word":185,"end_word":238,"intents":[{"intent":"Confirm understanding","confidence_score":0.022973478}]}]},"sentiments":{"segments":[{"text":"Hello. Michelle speaking. Hello, Michelle. Okay. This is Harlene again calling from Gutter Clean Force.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.07857730239629745},{"text":"Okay. Great. How are you?","start_word":15,"end_word":19,"sentiment":"positive","sentiment_score":0.4958829879760742},{"text":"Alright. So I'm just giving you a quick call to follow-up on your recent inquiry about our gutter cleaning services. Yep. Oh, Yep. I just wanted to check if you're still interested in having your gutters cleaned. What sort of pricing have you... Do you charge? How do you charge? Pardon? What is it? Yeah. So I've got a single story and a double stories. Alright. So let me check. Do you mean how much is the price? Yeah. Yeah. Okay. How many bedrooms? The single store is two bedroom. But our single store is... Let me check the prices here. Give me a moment. Okay. So we have here our single story, 152250. Say that again. Sorry. Pardon? Could you repeat that, please? Sorry. 1 fifty to two fifty. 150 To 250. Okay. Yes, And Michelle. then double story? Our double story is 350 To 500. 350 To 500. Okay. Alright. No worries. Leave that with me, and I'll see how we go. Mhmm. What is it, Michelle? Yep. That... That's great. Leave that with me, and I'll see how we go. Alright. So are you going to... Can I help you to book for inquiry? No. No. No. Just leave that for the moment. Mhmm. Alright. Okay. Alright. Alright.","start_word":20,"end_word":230,"sentiment":"neutral","sentiment_score":0.03451640158891678},{"text":"Thank you.","start_word":231,"end_word":232,"sentiment":"positive","sentiment_score":0.3393220603466034},{"text":"Bye. Alright.","start_word":233,"end_word":234,"sentiment":"neutral","sentiment_score":0.24107283353805545},{"text":"Thank you so much.","start_word":235,"end_word":238,"sentiment":"positive","sentiment_score":0.5368824005126953}],"average":{"sentiment":"neutral","sentiment_score":0.060543955696953665}}}}