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Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. To send the message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. Your message has been sent. Goodbye.","paragraphs":[{"sentences":[{"text":"6 1452560360 isn't available right now.","start":1.8399999,"end":12.98,"sentiment":"negative","sentiment_score":-0.5806895991166433},{"text":"Please leave a detailed message after the tone.","start":13.165,"end":15.585,"sentiment":"neutral","sentiment_score":-0.3239196930080652},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.645,"end":19.425,"sentiment":"neutral","sentiment_score":-0.12345292617877325},{"text":"To send the message, press 1.","start":203.54999,"end":205.48999,"sentiment":"neutral","sentiment_score":-0.06391266981760661},{"text":"To hear it, press 2.","start":205.625,"end":207.245,"sentiment":"neutral","sentiment_score":-0.0549516960978508}],"sentiment":"neutral","sentiment_score":-0.21463808827102185,"num_words":40,"start":1.8399999,"end":207.245},{"sentences":[{"text":"To rerecord the message, press 3.","start":207.305,"end":209.565,"sentiment":"neutral","sentiment_score":-0.09305606161554654},{"text":"If you don't want to send your message, press 4 to delete.","start":209.86499,"end":212.845,"sentiment":"negative","sentiment_score":-0.3697728191812833},{"text":"You're recording a message.","start":216.105,"end":217.485,"sentiment":"neutral","sentiment_score":-0.18005411699414253},{"text":"To send a message, press 1.","start":217.88,"end":219.81999,"sentiment":"neutral","sentiment_score":-0.04738387589653333},{"text":"To hear it, press 2.","start":219.88,"end":221.42,"sentiment":"neutral","sentiment_score":-0.037999022752046585}],"sentiment":"neutral","sentiment_score":-0.1875795465752934,"num_words":33,"start":207.305,"end":221.42},{"sentences":[{"text":"To rerecord the message, press 3.","start":221.56,"end":223.9,"sentiment":"neutral","sentiment_score":-0.04312047176063061},{"text":"If you don't want to send your message, press 4 to delete.","start":224.04,"end":227.18,"sentiment":"neutral","sentiment_score":-0.1706700585782528},{"text":"You're recording a message.","start":230.36,"end":231.73999,"sentiment":"neutral","sentiment_score":-0.13596867583692074},{"text":"To send a message, press 1.","start":232.125,"end":234.06499,"sentiment":"neutral","sentiment_score":-0.0506965077171723},{"text":"To hear it, press 2.","start":234.125,"end":235.665,"sentiment":"neutral","sentiment_score":-0.041309116035699846}],"sentiment":"neutral","sentiment_score":-0.10185948070703131,"num_words":33,"start":221.56,"end":235.665},{"sentences":[{"text":"To rerecord the message, press 3.","start":235.805,"end":238.14499,"sentiment":"neutral","sentiment_score":-0.04778186045587063},{"text":"If you don't want to send your message, press 4 to delete.","start":238.36499,"end":241.42499,"sentiment":"neutral","sentiment_score":-0.20997876425584158},{"text":"You're recording a message.","start":244.605,"end":245.985,"sentiment":"negative","sentiment_score":-0.33420851826667786},{"text":"Your message has been sent.","start":246.46094,"end":248.16093,"sentiment":"negative","sentiment_score":-0.5250781178474426},{"text":"Goodbye.","start":248.30093,"end":248.80093,"sentiment":"negative","sentiment_score":-0.435678094625473}],"sentiment":"neutral","sentiment_score":-0.2572978246690972,"num_words":28,"start":235.805,"end":248.80093}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Delivery.\n\nChannel 1: 6 1452560360 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. To send the message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2.\n\nTo rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. Your message has been sent. Goodbye.","paragraphs":[{"sentences":[{"text":"Delivery.","start":0.48,"end":0.98,"sentiment":"negative","sentiment_score":-0.33829694986343384}],"sentiment":"negative","sentiment_score":-0.33829694986343384,"channel":0,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"6 1452560360 isn't available right now.","start":1.8399999,"end":12.98,"sentiment":"negative","sentiment_score":-0.5806895991166433},{"text":"Please leave a detailed message after the tone.","start":13.165,"end":15.585,"sentiment":"neutral","sentiment_score":-0.3239196930080652},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":15.645,"end":19.425,"sentiment":"neutral","sentiment_score":-0.12345292617877325},{"text":"To send the message, press 1.","start":203.54999,"end":205.48999,"sentiment":"neutral","sentiment_score":-0.06391266981760661},{"text":"To hear it, press 2.","start":205.625,"end":207.245,"sentiment":"neutral","sentiment_score":-0.0549516960978508}],"sentiment":"neutral","sentiment_score":-0.21463808827102185,"channel":1,"num_words":40,"start":1.8399999,"end":207.245},{"sentences":[{"text":"To rerecord the message, press 3.","start":207.305,"end":209.565,"sentiment":"neutral","sentiment_score":-0.09305606161554654},{"text":"If you don't want to send your message, press 4 to delete.","start":209.86499,"end":212.845,"sentiment":"negative","sentiment_score":-0.3697728191812833},{"text":"You're recording a message.","start":216.105,"end":217.485,"sentiment":"neutral","sentiment_score":-0.18005411699414253},{"text":"To send a message, press 1.","start":217.88,"end":219.81999,"sentiment":"neutral","sentiment_score":-0.04738387589653333},{"text":"To hear it, press 2.","start":219.88,"end":221.42,"sentiment":"neutral","sentiment_score":-0.037999022752046585}],"sentiment":"neutral","sentiment_score":-0.1875795465752934,"channel":1,"num_words":33,"start":207.305,"end":221.42},{"sentences":[{"text":"To rerecord the message, press 3.","start":221.56,"end":223.9,"sentiment":"neutral","sentiment_score":-0.04312047176063061},{"text":"If you don't want to send your message, press 4 to delete.","start":224.04,"end":227.18,"sentiment":"neutral","sentiment_score":-0.1706700585782528},{"text":"You're recording a message.","start":230.36,"end":231.73999,"sentiment":"neutral","sentiment_score":-0.13596867583692074},{"text":"To send a message, press 1.","start":232.125,"end":234.06499,"sentiment":"neutral","sentiment_score":-0.0506965077171723},{"text":"To hear it, press 2.","start":234.125,"end":235.665,"sentiment":"neutral","sentiment_score":-0.041309116035699846}],"sentiment":"neutral","sentiment_score":-0.10185948070703131,"channel":1,"num_words":33,"start":221.56,"end":235.665},{"sentences":[{"text":"To rerecord the message, press 3.","start":235.805,"end":238.14499,"sentiment":"neutral","sentiment_score":-0.04778186045587063},{"text":"If you don't want to send your message, press 4 to delete.","start":238.36499,"end":241.42499,"sentiment":"neutral","sentiment_score":-0.20997876425584158},{"text":"You're recording a message.","start":244.605,"end":245.985,"sentiment":"negative","sentiment_score":-0.33420851826667786},{"text":"Your message has been sent.","start":246.46094,"end":248.16093,"sentiment":"negative","sentiment_score":-0.5250781178474426},{"text":"Goodbye.","start":248.30093,"end":248.80093,"sentiment":"negative","sentiment_score":-0.435678094625473}],"sentiment":"neutral","sentiment_score":-0.2572978246690972,"channel":1,"num_words":28,"start":235.805,"end":248.80093}]},"summary":{"result":"success","short":"The customer is trying to leave a message but the agent is not available. The agent provides options for the customer to leave a message, including options for hearing, rerecording, or deleting the message. The agent confirms that the message has been sent and the call ends."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":7,"end_word":14,"intents":[{"intent":"Leave message","confidence_score":0.41206977}]}]},"sentiments":{"segments":[{"text":"Delivery. 6 1452560360 isn't available right now.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.5350276231765747},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options. To send the message, press 1. To hear it, press 2. To rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2. To rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message. To send a message, press 1. To hear it, press 2. To rerecord the message, press 3. If you don't want to send your message, press 4 to delete. You're recording a message.","start_word":7,"end_word":128,"sentiment":"neutral","sentiment_score":-0.15434294939041138},{"text":"Your message has been sent. Goodbye.","start_word":129,"end_word":134,"sentiment":"negative","sentiment_score":-0.5310689806938171}],"average":{"sentiment":"neutral","sentiment_score":-0.2043846246554767}}}}