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you so much for calling your account. How may I help you today? I'm so sorry to hear about that. But please be advised you have reached reached Airtel AU, Airtel Australia, and we are a Internet service provider in Australia and a mobile plan services. We don't cater any other phone number.\n\nSo for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated. We don't have any contact details about them. Alright. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6779491156339645},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.47379278639952344},{"text":"I'm so sorry to hear about that.","start":23.525,"end":25.545,"sentiment":"neutral","sentiment_score":-0.31404843500682283},{"text":"But please be advised you have reached reached Airtel AU, Airtel Australia, and we are a Internet service provider in Australia and a mobile plan services.","start":25.685001,"end":35.93,"sentiment":"neutral","sentiment_score":-0.08357528310555679},{"text":"We don't cater any other phone number.","start":36.55,"end":39.03,"sentiment":"neutral","sentiment_score":-0.23144382451261794}],"sentiment":"neutral","sentiment_score":0.04212863826089435,"num_words":54,"start":0.56,"end":39.03},{"sentences":[{"text":"So for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated.","start":39.03,"end":48.515,"sentiment":"neutral","sentiment_score":-0.11881141245365143},{"text":"We don't have any contact details about them.","start":48.975,"end":51.954998,"sentiment":"neutral","sentiment_score":-0.22948898561298847},{"text":"Alright.","start":55.356937,"end":55.836937,"sentiment":"neutral","sentiment_score":0.18492752313613892},{"text":"Thank you.","start":55.836937,"end":56.55694,"sentiment":"positive","sentiment_score":0.4742913842201233},{"text":"Have a good one.","start":56.55694,"end":57.61694,"sentiment":"positive","sentiment_score":0.5067087113857269}],"sentiment":"neutral","sentiment_score":-0.041146301478147504,"num_words":40,"start":39.03,"end":57.61694}]}}]},{"alternatives":[{"transcript":"Hi. 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Bye.","confidence":0.9474644,"words":[{"word":"hi","start":6.0,"end":6.5,"confidence":0.9474644,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.01098383404314518},{"word":"my","start":7.04,"end":7.2799997,"confidence":0.962128,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.006616364233195782},{"word":"name","start":7.2799997,"end":7.52,"confidence":0.9996897,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01605954021215439},{"word":"is","start":7.52,"end":7.68,"confidence":0.99750227,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014993635937571526},{"word":"pratinda","start":7.68,"end":8.18,"confidence":0.56381583,"punctuated_word":"Pratinda","sentiment":"neutral","sentiment_score":0.02839868701994419},{"word":"singh","start":8.4,"end":8.9,"confidence":0.9978416,"punctuated_word":"Singh.","sentiment":"neutral","sentiment_score":0.014101802371442318},{"word":"i'm","start":10.16,"end":10.48,"confidence":0.99652135,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04657945781946182},{"word":"having","start":10.48,"end":10.88,"confidence":0.99954706,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.0698980912566185},{"word":"a","start":10.88,"end":11.04,"confidence":0.84715915,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04759049415588379},{"word":"airtel","start":11.04,"end":11.44,"confidence":0.75609845,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0390995591878891},{"word":"connection","start":11.44,"end":11.94,"confidence":0.9953585,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.067240871489048},{"word":"from","start":12.0,"end":12.24,"confidence":0.99976534,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04778480529785156},{"word":"india","start":12.24,"end":12.74,"confidence":0.85613215,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.02761412411928177},{"word":"and","start":13.679999,"end":14.179999,"confidence":0.9989336,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12046995759010316},{"word":"my","start":14.24,"end":14.719999,"confidence":0.9993382,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3006606698036194},{"word":"sim","start":14.719999,"end":14.96,"confidence":0.83703125,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.26712071895599365},{"word":"has","start":14.96,"end":15.375,"confidence":0.6703013,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4523521065711975},{"word":"stopped","start":15.855,"end":16.255,"confidence":0.93291557,"punctuated_word":"stopped","sentiment":"negative","sentiment_score":-0.3401400148868561},{"word":"working","start":16.255,"end":16.735,"confidence":0.79495513,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.3261910080909729},{"word":"actually","start":16.735,"end":17.215,"confidence":0.9987785,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.22181466221809387},{"word":"it's","start":17.215,"end":17.535,"confidence":0.9987915,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.38952478766441345},{"word":"not","start":17.535,"end":17.695,"confidence":0.99954885,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4168059825897217},{"word":"showing","start":17.695,"end":18.015,"confidence":0.9999083,"punctuated_word":"showing","sentiment":"negative","sentiment_score":-0.4340672492980957},{"word":"any","start":18.015,"end":18.415,"confidence":0.9971341,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.37463614344596863},{"word":"signal","start":18.415,"end":18.915,"confidence":0.6999948,"punctuated_word":"signal.","sentiment":"negative","sentiment_score":-0.3349376916885376},{"word":"it's","start":19.055,"end":19.375,"confidence":0.7523933,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2628222703933716},{"word":"they","start":19.455,"end":19.695,"confidence":0.5610386,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2623530626296997},{"word":"always","start":19.695,"end":20.195,"confidence":0.91933084,"punctuated_word":"always","sentiment":"neutral","sentiment_score":-0.23485584557056427},{"word":"come","start":20.255001,"end":20.494999,"confidence":0.9981665,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.22908850014209747},{"word":"up","start":20.494999,"end":20.654999,"confidence":0.9970561,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.21576207876205444},{"word":"with","start":20.654999,"end":20.895,"confidence":0.9975132,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.29831865429878235},{"word":"sos","start":20.895,"end":21.395,"confidence":0.9735522,"punctuated_word":"SOS.","sentiment":"neutral","sentiment_score":-0.22535112500190735},{"word":"uh-huh","start":52.265,"end":5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My name is Pratinda Singh. I'm having a Airtel connection from India, and my SIM has stopped working, actually. It's not showing any signal. It's they always come up with SOS.\n\nUh-huh. Okay. Okay. Thank you. I'll get you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.01098383404314518},{"text":"My name is Pratinda Singh.","start":7.04,"end":8.9,"sentiment":"neutral","sentiment_score":0.01603400595486164},{"text":"I'm having a Airtel connection from India, and my SIM has stopped working, actually.","start":10.16,"end":17.215,"sentiment":"neutral","sentiment_score":-0.16961118153163365},{"text":"It's not showing any signal.","start":17.215,"end":18.915,"sentiment":"negative","sentiment_score":-0.3899943709373474},{"text":"It's they always come up with SOS.","start":19.055,"end":21.395,"sentiment":"neutral","sentiment_score":-0.24693593382835388}],"sentiment":"neutral","sentiment_score":-0.18631018965970725,"num_words":32,"start":6.0,"end":21.395},{"sentences":[{"text":"Uh-huh.","start":52.265,"end":52.765,"sentiment":"neutral","sentiment_score":-0.02878129482269287},{"text":"Okay.","start":53.065002,"end":53.545,"sentiment":"neutral","sentiment_score":0.016676178202033043},{"text":"Okay.","start":53.545,"end":54.045,"sentiment":"neutral","sentiment_score":0.05546300858259201},{"text":"Thank you.","start":56.926937,"end":57.746937,"sentiment":"positive","sentiment_score":0.46276676654815674},{"text":"I'll get you.","start":57.966938,"end":58.52694,"sentiment":"neutral","sentiment_score":0.26595544815063477}],"sentiment":"neutral","sentiment_score":0.22084472118876874,"num_words":8,"start":52.265,"end":58.52694},{"sentences":[{"text":"Bye.","start":58.52694,"end":59.02694,"sentiment":"neutral","sentiment_score":0.11009325087070464}],"sentiment":"neutral","sentiment_score":0.11009325087070464,"num_words":1,"start":58.52694,"end":59.02694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. My name is Pratinda Singh. I'm having a Airtel connection from India, and my SIM has stopped working, actually. It's not showing any signal. It's they always come up with SOS.\n\nChannel 0: I'm so sorry to hear about that. But please be advised you have reached reached Airtel AU, Airtel Australia, and we are a Internet service provider in Australia and a mobile plan services. We don't cater any other phone number. So for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated. We don't have any contact details about them.\n\nChannel 1: Uh-huh. Okay. Okay.\n\nChannel 0: Alright. Thank you. Have a good\n\nChannel 1: Thank\n\nChannel 0: one.\n\nChannel 1: you. I'll get you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6779491156339645},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.47379278639952344}],"sentiment":"positive","sentiment_score":0.5904535459620612,"channel":0,"num_words":14,"start":0.56,"end":4.34},{"sentences":[{"text":"Hi.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.01098383404314518},{"text":"My name is Pratinda Singh.","start":7.04,"end":8.9,"sentiment":"neutral","sentiment_score":0.01603400595486164},{"text":"I'm having a Airtel connection from India, and my SIM has stopped working, actually.","start":10.16,"end":17.215,"sentiment":"neutral","sentiment_score":-0.16961118153163365},{"text":"It's not showing any signal.","start":17.215,"end":18.915,"sentiment":"negative","sentiment_score":-0.3899943709373474},{"text":"It's they always come up with SOS.","start":19.055,"end":21.395,"sentiment":"neutral","sentiment_score":-0.24693593382835388}],"sentiment":"neutral","sentiment_score":-0.18631018965970725,"channel":1,"num_words":32,"start":6.0,"end":21.395},{"sentences":[{"text":"I'm so sorry to hear about that.","start":23.525,"end":25.545,"sentiment":"neutral","sentiment_score":-0.31404843500682283},{"text":"But please be advised you have reached reached Airtel AU, Airtel Australia, and we are a Internet service provider in Australia and a mobile plan services.","start":25.685001,"end":35.93,"sentiment":"neutral","sentiment_score":-0.08357528310555679},{"text":"We don't cater any other phone number.","start":36.55,"end":39.03,"sentiment":"neutral","sentiment_score":-0.23144382451261794},{"text":"So for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated.","start":39.03,"end":48.515,"sentiment":"neutral","sentiment_score":-0.11881141245365143},{"text":"We don't have any contact details about them.","start":48.975,"end":51.954998,"sentiment":"neutral","sentiment_score":-0.22948898561298847}],"sentiment":"neutral","sentiment_score":-0.14791233388528433,"channel":0,"num_words":73,"start":23.525,"end":51.954998},{"sentences":[{"text":"Uh-huh.","start":52.265,"end":52.765,"sentiment":"neutral","sentiment_score":-0.02878129482269287},{"text":"Okay.","start":53.065002,"end":53.545,"sentiment":"neutral","sentiment_score":0.016676178202033043},{"text":"Okay.","start":53.545,"end":54.045,"sentiment":"neutral","sentiment_score":0.05546300858259201}],"sentiment":"neutral","sentiment_score":0.014452630653977394,"channel":1,"num_words":3,"start":52.265,"end":54.045},{"sentences":[{"text":"Alright.","start":55.356937,"end":55.836937,"sentiment":"neutral","sentiment_score":0.18492752313613892},{"text":"Thank you.","start":55.836937,"end":56.55694,"sentiment":"positive","sentiment_score":0.4742913842201233},{"text":"Have a good","start":56.55694,"end":57.11694,"sentiment":"positive","sentiment_score":0.4893723726272583}],"sentiment":"positive","sentiment_score":0.43360456824302673,"channel":0,"num_words":6,"start":55.356937,"end":57.11694},{"sentences":[{"text":"Thank","start":56.926937,"end":57.246937,"sentiment":"positive","sentiment_score":0.5550408959388733}],"sentiment":"positive","sentiment_score":0.5550408959388733,"channel":1,"num_words":1,"start":56.926937,"end":57.246937},{"sentences":[{"text":"one.","start":57.11694,"end":57.61694,"sentiment":"positive","sentiment_score":0.5587177276611328}],"sentiment":"positive","sentiment_score":0.5587177276611328,"channel":0,"num_words":1,"start":57.11694,"end":57.61694},{"sentences":[{"text":"you.","start":57.246937,"end":57.746937,"sentiment":"positive","sentiment_score":0.3704926371574402},{"text":"I'll get you.","start":57.966938,"end":58.52694,"sentiment":"neutral","sentiment_score":0.26595544815063477},{"text":"Bye.","start":58.52694,"end":59.02694,"sentiment":"neutral","sentiment_score":0.11009325087070464}],"sentiment":"neutral","sentiment_score":0.2556904464960098,"channel":1,"num_words":5,"start":57.246937,"end":59.02694}]},"summary":{"result":"success","short":"The customer, promised to call their account, calls about their Airtel connection from India and their SIM breaking. The agent informs the customer that they have reached Airtel AU and are not affiliated with any other phone provider in Australia. The agent advises the customer to contact IRTEL India for support and assures them that they do not have contact details for their Indian phone number."},"intents":{"segments":[{"text":"My name is Pratinda Singh. I'm having a Airtel connection from India, and my SIM has stopped working, actually. It's not showing any signal. It's they always come up with SOS.","start_word":15,"end_word":45,"intents":[{"intent":"Report sos issue","confidence_score":0.001949494}]},{"text":"So for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated. We don't have any contact details about them. Uh-huh.","start_word":86,"end_word":119,"intents":[{"intent":"Provide information","confidence_score":0.032847684},{"intent":"Request support","confidence_score":0.039134406}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.5837665796279907},{"text":"Hi. My name is Pratinda Singh. I'm having a Airtel connection from India, and my SIM has stopped working, actually.","start_word":14,"end_word":33,"sentiment":"neutral","sentiment_score":-0.09151843935251236},{"text":"It's not showing any signal.","start_word":34,"end_word":38,"sentiment":"negative","sentiment_score":-0.3829948902130127},{"text":"It's they always come up with SOS. I'm so sorry to hear about that. But please be advised you have reached reached Airtel AU, Airtel Australia, and we are a Internet service provider in Australia and a mobile plan services. We don't cater any other phone number. So for your Indian phone number, you have to call your local network, which is IRTEL India, to get support, and we are not affiliated. We don't have any contact details about them. Uh-huh. Okay. Okay. Alright.","start_word":39,"end_word":122,"sentiment":"neutral","sentiment_score":-0.13800588250160217},{"text":"Thank you. Have a good Thank one. you.","start_word":123,"end_word":130,"sentiment":"positive","sentiment_score":0.4827659130096435},{"text":"I'll get you. Bye.","start_word":131,"end_word":134,"sentiment":"neutral","sentiment_score":0.23282405734062195}],"average":{"sentiment":"neutral","sentiment_score":-0.027027318925421855}}}}