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If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Good morning.\n\nProtect Medical. Brooke speaking. Yeah. May I ask who's calling? Okay.\n\nYeah. I'll just see if she's free. Give me two seconds. I'll just pop you through to the main audio. Just press 2 for me when you get there.\n\nYou have called Bendigo and District Aboriginal Properties. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the Daphne main reception.\n\nYou're speaking with Crystal. Sorry. Say that again? And and who have I got on the phone? Who am I speaking with?\n\nAlright. Just one moment. Okay? Second. There","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":2.8,"end":5.94,"sentiment":"neutral","sentiment_score":0.0032185459713218734},{"text":"If this is an emergency, hang up now and dial 000.","start":6.16,"end":9.94,"sentiment":"neutral","sentiment_score":-0.07437067445028912},{"text":"To speak to the medical clinic reception, press 1.","start":10.16,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.016975390414396923},{"text":"For all other inquiries, please press 2.","start":13.36,"end":16.595,"sentiment":"neutral","sentiment_score":-0.007117930134492261},{"text":"Good morning.","start":76.935,"end":77.415,"sentiment":"neutral","sentiment_score":0.2914855629205704}],"sentiment":"neutral","sentiment_score":-0.011134106757094126,"num_words":37,"start":2.8,"end":77.415},{"sentences":[{"text":"Protect Medical.","start":77.415,"end":78.155,"sentiment":"neutral","sentiment_score":0.1296573132276535},{"text":"Brooke speaking.","start":78.295,"end":79.034996,"sentiment":"neutral","sentiment_score":0.10533006861805916},{"text":"Yeah.","start":85.829994,"end":86.07,"sentiment":"neutral","sentiment_score":0.0021057669073343277},{"text":"May I ask who's calling?","start":86.07,"end":87.29,"sentiment":"neutral","sentiment_score":-0.017215847596526147},{"text":"Okay.","start":94.515,"end":95.015,"sentiment":"neutral","sentiment_score":0.04875582456588745}],"sentiment":"neutral","sentiment_score":0.039523374289274216,"num_words":11,"start":77.415,"end":95.015},{"sentences":[{"text":"Yeah.","start":95.395004,"end":95.795,"sentiment":"neutral","sentiment_score":0.05826546251773834},{"text":"I'll just see if she's free.","start":95.795,"end":97.475,"sentiment":"neutral","sentiment_score":0.06257873587310314},{"text":"Give me two seconds.","start":97.475,"end":98.355,"sentiment":"neutral","sentiment_score":0.049032485112547874},{"text":"I'll just pop you through to the main audio.","start":98.355,"end":100.115,"sentiment":"neutral","sentiment_score":0.04640924082034164},{"text":"Just press 2 for me when you get there.","start":100.115,"end":102.055,"sentiment":"neutral","sentiment_score":0.023834829529126484}],"sentiment":"neutral","sentiment_score":0.04351946383971592,"num_words":29,"start":95.395004,"end":102.055},{"sentences":[{"text":"You have called Bendigo and District Aboriginal Properties.","start":121.825,"end":124.885,"sentiment":"neutral","sentiment_score":0.0941851632669568},{"text":"If this is an emergency, hang up now and dial 000.","start":125.185,"end":128.965,"sentiment":"neutral","sentiment_score":-0.00863296775655313},{"text":"To speak to the medical clinic reception, press 1.","start":129.185,"end":132.305,"sentiment":"neutral","sentiment_score":-0.00041713596632083255},{"text":"For all other inquiries, please press 2.","start":132.305,"end":135.56001,"sentiment":"neutral","sentiment_score":0.0072677794045635635},{"text":"Welcome to the Daphne main reception.","start":152.165,"end":153.925,"sentiment":"neutral","sentiment_score":0.052522702142596245}],"sentiment":"neutral","sentiment_score":0.02489695380010256,"num_words":41,"start":121.825,"end":153.925},{"sentences":[{"text":"You're speaking with Crystal.","start":153.925,"end":155.22499,"sentiment":"neutral","sentiment_score":0.019720484502613544},{"text":"Sorry.","start":161.205,"end":161.685,"sentiment":"neutral","sentiment_score":-0.17920956015586853},{"text":"Say that again?","start":161.685,"end":162.665,"sentiment":"neutral","sentiment_score":-0.1989663541316986},{"text":"And and who have I got on the phone?","start":168.06,"end":170.07999,"sentiment":"neutral","sentiment_score":-0.14862861070368025},{"text":"Who am I speaking with?","start":173.5,"end":175.2,"sentiment":"neutral","sentiment_score":-0.17958105206489564}],"sentiment":"neutral","sentiment_score":-0.13330861096355048,"num_words":22,"start":153.925,"end":175.2},{"sentences":[{"text":"Alright.","start":180.445,"end":180.845,"sentiment":"neutral","sentiment_score":0.014163076877593994},{"text":"Just one moment.","start":180.845,"end":181.80501,"sentiment":"neutral","sentiment_score":0.002766137942671776},{"text":"Okay?","start":181.80501,"end":182.285,"sentiment":"neutral","sentiment_score":-0.013480491004884245},{"text":"Second.","start":182.285,"end":182.785,"sentiment":"neutral","sentiment_score":0.001344386488199234},{"text":"There","start":239.595,"end":239.90393,"sentiment":"neutral","sentiment_score":0.005045032128691673}],"sentiment":"neutral","sentiment_score":0.002195774045373712,"num_words":7,"start":180.445,"end":239.90393}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Good morning.\n\nProtect Medical. Brooke speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Jennifer.\n\nChannel 1: Yeah. May I ask who's\n\nChannel 0: Yeah.\n\nChannel 1: calling?\n\nChannel 0: I'm Mary from Vigilance AI.\n\nChannel 1: Okay. Yeah. I'll just see if she's free. Give me two seconds. I'll just pop you through to the main audio.\n\nJust press 2 for me when you get there.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: You have called Bendigo and District Aboriginal Properties. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the Daphne main reception.\n\nYou're speaking with Crystal.\n\nChannel 0: Yes, dear. To Jennifer\n\nChannel 1: Sorry. Say that again?\n\nChannel 0: Oh, I'm looking for Jennifer Jennifer Ranson from IT.\n\nChannel 1: And and who have I got on the phone?\n\nChannel 0: I'm sorry?\n\nChannel 1: Who am I speaking with?\n\nChannel 0: Who? Mary from Vigilance AI.\n\nChannel 1: Alright. Just\n\nChannel 0: Alright.\n\nChannel 1: one\n\nChannel 0: Just\n\nChannel 1: moment.\n\nChannel 0: one\n\nChannel 1: Okay?\n\nChannel 0: more minute.\n\nChannel 1: Second.\n\nChannel 0: Just a second. Thank you.\n\nChannel 1: There","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":2.8,"end":5.94,"sentiment":"neutral","sentiment_score":0.0032185459713218734},{"text":"If this is an emergency, hang up now and dial 000.","start":6.16,"end":9.94,"sentiment":"neutral","sentiment_score":-0.07437067445028912},{"text":"To speak to the medical clinic reception, press 1.","start":10.16,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.016975390414396923},{"text":"For all other inquiries, please press 2.","start":13.36,"end":16.595,"sentiment":"neutral","sentiment_score":-0.007117930134492261},{"text":"Good morning.","start":76.935,"end":77.415,"sentiment":"neutral","sentiment_score":0.2914855629205704}],"sentiment":"neutral","sentiment_score":-0.011134106757094126,"channel":1,"num_words":37,"start":2.8,"end":77.415},{"sentences":[{"text":"Protect Medical.","start":77.415,"end":78.155,"sentiment":"neutral","sentiment_score":0.1296573132276535},{"text":"Brooke speaking.","start":78.295,"end":79.034996,"sentiment":"neutral","sentiment_score":0.10533006861805916}],"sentiment":"neutral","sentiment_score":0.11749369092285633,"channel":1,"num_words":4,"start":77.415,"end":79.034996},{"sentences":[{"text":"Yes, dear.","start":79.805,"end":80.705,"sentiment":"neutral","sentiment_score":0.14263499528169632},{"text":"Good morning.","start":81.085,"end":81.725,"sentiment":"neutral","sentiment_score":0.2878986597061157},{"text":"I'm looking for Jennifer.","start":81.725,"end":83.105,"sentiment":"neutral","sentiment_score":0.056673815473914146}],"sentiment":"neutral","sentiment_score":0.13597032148391008,"channel":0,"num_words":8,"start":79.805,"end":83.105},{"sentences":[{"text":"Yeah.","start":85.829994,"end":86.07,"sentiment":"neutral","sentiment_score":0.0021057669073343277},{"text":"May I ask who's","start":86.07,"end":86.79,"sentiment":"neutral","sentiment_score":-0.018007914070039988}],"sentiment":"neutral","sentiment_score":-0.013985177874565125,"channel":1,"num_words":5,"start":85.829994,"end":86.79},{"sentences":[{"text":"Yeah.","start":86.65,"end":86.89,"sentiment":"neutral","sentiment_score":-0.012001216411590576}],"sentiment":"neutral","sentiment_score":-0.012001216411590576,"channel":0,"num_words":1,"start":86.65,"end":86.89},{"sentences":[{"text":"calling?","start":86.79,"end":87.29,"sentiment":"neutral","sentiment_score":-0.01404758170247078}],"sentiment":"neutral","sentiment_score":-0.01404758170247078,"channel":1,"num_words":1,"start":86.79,"end":87.29},{"sentences":[{"text":"I'm Mary from Vigilance AI.","start":86.89,"end":91.310005,"sentiment":"neutral","sentiment_score":0.027176457457244396}],"sentiment":"neutral","sentiment_score":0.027176457457244396,"channel":0,"num_words":5,"start":86.89,"end":91.310005},{"sentences":[{"text":"Okay.","start":94.515,"end":95.015,"sentiment":"neutral","sentiment_score":0.04875582456588745},{"text":"Yeah.","start":95.395004,"end":95.795,"sentiment":"neutral","sentiment_score":0.05826546251773834},{"text":"I'll just see if she's free.","start":95.795,"end":97.475,"sentiment":"neutral","sentiment_score":0.06257873587310314},{"text":"Give me two seconds.","start":97.475,"end":98.355,"sentiment":"neutral","sentiment_score":0.049032485112547874},{"text":"I'll just pop you through to the main audio.","start":98.355,"end":100.115,"sentiment":"neutral","sentiment_score":0.04640924082034164}],"sentiment":"neutral","sentiment_score":0.05220508619788147,"channel":1,"num_words":21,"start":94.515,"end":100.115},{"sentences":[{"text":"Just press 2 for me when you get there.","start":100.115,"end":102.055,"sentiment":"neutral","sentiment_score":0.023834829529126484}],"sentiment":"neutral","sentiment_score":0.023834829529126484,"channel":1,"num_words":9,"start":100.115,"end":102.055},{"sentences":[{"text":"Sure.","start":102.615005,"end":103.095,"sentiment":"neutral","sentiment_score":0.20446370542049408},{"text":"Thank you.","start":103.095,"end":103.915,"sentiment":"positive","sentiment_score":0.3908039778470993}],"sentiment":"neutral","sentiment_score":0.3286905537048976,"channel":0,"num_words":3,"start":102.615005,"end":103.915},{"sentences":[{"text":"You have called Bendigo and District Aboriginal Properties.","start":121.825,"end":124.885,"sentiment":"neutral","sentiment_score":0.0941851632669568},{"text":"If this is an emergency, hang up now and dial 000.","start":125.185,"end":128.965,"sentiment":"neutral","sentiment_score":-0.00863296775655313},{"text":"To speak to the medical clinic reception, press 1.","start":129.185,"end":132.305,"sentiment":"neutral","sentiment_score":-0.00041713596632083255},{"text":"For all other inquiries, please press 2.","start":132.305,"end":135.56001,"sentiment":"neutral","sentiment_score":0.0072677794045635635},{"text":"Welcome to the Daphne main reception.","start":152.165,"end":153.925,"sentiment":"neutral","sentiment_score":0.052522702142596245}],"sentiment":"neutral","sentiment_score":0.02489695380010256,"channel":1,"num_words":41,"start":121.825,"end":153.925},{"sentences":[{"text":"You're speaking with Crystal.","start":153.925,"end":155.22499,"sentiment":"neutral","sentiment_score":0.019720484502613544}],"sentiment":"neutral","sentiment_score":0.019720484502613544,"channel":1,"num_words":4,"start":153.925,"end":155.22499},{"sentences":[{"text":"Yes, dear.","start":156.23001,"end":156.95001,"sentiment":"neutral","sentiment_score":-0.007757915183901787},{"text":"To Jennifer","start":156.95001,"end":157.85,"sentiment":"neutral","sentiment_score":-0.06120825186371803}],"sentiment":"neutral","sentiment_score":-0.03448308352380991,"channel":0,"num_words":4,"start":156.23001,"end":157.85},{"sentences":[{"text":"Sorry.","start":161.205,"end":161.685,"sentiment":"neutral","sentiment_score":-0.17920956015586853},{"text":"Say that again?","start":161.685,"end":162.665,"sentiment":"neutral","sentiment_score":-0.1989663541316986}],"sentiment":"neutral","sentiment_score":-0.1940271556377411,"channel":1,"num_words":4,"start":161.205,"end":162.665},{"sentences":[{"text":"Oh, I'm looking for Jennifer Jennifer Ranson from IT.","start":163.005,"end":167.345,"sentiment":"neutral","sentiment_score":-0.11041167875130971}],"sentiment":"neutral","sentiment_score":-0.11041167875130971,"channel":0,"num_words":9,"start":163.005,"end":167.345},{"sentences":[{"text":"And and who have I got on the phone?","start":168.06,"end":170.07999,"sentiment":"neutral","sentiment_score":-0.14862861070368025}],"sentiment":"neutral","sentiment_score":-0.14862861070368025,"channel":1,"num_words":9,"start":168.06,"end":170.07999},{"sentences":[{"text":"I'm sorry?","start":171.325,"end":172.065,"sentiment":"neutral","sentiment_score":-0.2047327309846878}],"sentiment":"neutral","sentiment_score":-0.2047327309846878,"channel":0,"num_words":2,"start":171.325,"end":172.065},{"sentences":[{"text":"Who am I speaking with?","start":173.5,"end":175.2,"sentiment":"neutral","sentiment_score":-0.17958105206489564}],"sentiment":"neutral","sentiment_score":-0.17958105206489564,"channel":1,"num_words":5,"start":173.5,"end":175.2},{"sentences":[{"text":"Who?","start":176.95999,"end":177.04,"sentiment":"neutral","sentiment_score":-0.0917557328939438},{"text":"Mary from Vigilance AI.","start":177.04,"end":179.22,"sentiment":"neutral","sentiment_score":-0.025251727551221848}],"sentiment":"neutral","sentiment_score":-0.038552528619766234,"channel":0,"num_words":5,"start":176.95999,"end":179.22},{"sentences":[{"text":"Alright.","start":180.445,"end":180.845,"sentiment":"neutral","sentiment_score":0.014163076877593994},{"text":"Just","start":180.845,"end":181.16501,"sentiment":"neutral","sentiment_score":0.0009253062307834624}],"sentiment":"neutral","sentiment_score":0.007544191554188728,"channel":1,"num_words":2,"start":180.445,"end":181.16501},{"sentences":[{"text":"Alright.","start":180.87999,"end":181.36,"sentiment":"neutral","sentiment_score":0.01691070944070816}],"sentiment":"neutral","sentiment_score":0.01691070944070816,"channel":0,"num_words":1,"start":180.87999,"end":181.36},{"sentences":[{"text":"one","start":181.16501,"end":181.405,"sentiment":"neutral","sentiment_score":0.00679493322968483}],"sentiment":"neutral","sentiment_score":0.00679493322968483,"channel":1,"num_words":1,"start":181.16501,"end":181.405},{"sentences":[{"text":"Just","start":181.36,"end":181.68,"sentiment":"neutral","sentiment_score":-0.0034227706491947174}],"sentiment":"neutral","sentiment_score":-0.0034227706491947174,"channel":0,"num_words":1,"start":181.36,"end":181.68},{"sentences":[{"text":"moment.","start":181.405,"end":181.80501,"sentiment":"neutral","sentiment_score":0.0005781743675470352}],"sentiment":"neutral","sentiment_score":0.0005781743675470352,"channel":1,"num_words":1,"start":181.405,"end":181.80501},{"sentences":[{"text":"one","start":181.68,"end":181.92,"sentiment":"neutral","sentiment_score":-0.006392022594809532}],"sentiment":"neutral","sentiment_score":-0.006392022594809532,"channel":0,"num_words":1,"start":181.68,"end":181.92},{"sentences":[{"text":"Okay?","start":181.80501,"end":182.285,"sentiment":"neutral","sentiment_score":-0.013480491004884245}],"sentiment":"neutral","sentiment_score":-0.013480491004884245,"channel":1,"num_words":1,"start":181.80501,"end":182.285},{"sentences":[{"text":"more minute.","start":181.92,"end":182.48,"sentiment":"neutral","sentiment_score":-0.014372406993061304}],"sentiment":"neutral","sentiment_score":-0.014372406993061304,"channel":0,"num_words":2,"start":181.92,"end":182.48},{"sentences":[{"text":"Second.","start":182.285,"end":182.785,"sentiment":"neutral","sentiment_score":0.001344386488199234}],"sentiment":"neutral","sentiment_score":0.001344386488199234,"channel":1,"num_words":1,"start":182.285,"end":182.785},{"sentences":[{"text":"Just a second.","start":182.48,"end":183.3,"sentiment":"neutral","sentiment_score":0.010948455582062403},{"text":"Thank you.","start":184.0,"end":184.73999,"sentiment":"neutral","sentiment_score":0.21863702684640884}],"sentiment":"neutral","sentiment_score":0.09402388408780098,"channel":0,"num_words":5,"start":182.48,"end":184.73999},{"sentences":[{"text":"There","start":239.595,"end":239.90393,"sentiment":"neutral","sentiment_score":0.005045032128691673}],"sentiment":"neutral","sentiment_score":0.005045032128691673,"channel":1,"num_words":1,"start":239.595,"end":239.90393}]},"summary":{"result":"success","short":"A customer calls Bendigo and District dash Cooperative looking for Jennifer Ranson from IT. The agent, named Brooke, puts the customer on hold briefly before transferring them to the main reception where they are greeted by Crystal. The customer is confused at first but eventually is transferred to Jennifer Ranson."},"intents":{"segments":[{"text":"Oh, I'm looking for Jennifer Jennifer Ranson from IT. And and who have I got on the phone? I'm sorry? Who am I speaking with? Who?","start_word":147,"end_word":172,"intents":[{"intent":"Inquire about jennifer ranson","confidence_score":0.010278129},{"intent":"Connect with jennifer ranson","confidence_score":0.005251503}]}]},"sentiments":{"segments":[{"text":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Good morning. Protect Medical. Brooke speaking. Yes, dear. Good morning. I'm looking for Jennifer. Yeah. May I ask who's Yeah. calling? I'm Mary from Vigilance AI. Okay. Yeah. I'll just see if she's free. Give me two seconds. I'll just pop you through to the main audio. Just press 2 for me when you get there. Sure.","start_word":0,"end_word":91,"sentiment":"neutral","sentiment_score":0.0359637625515461},{"text":"Thank you.","start_word":92,"end_word":93,"sentiment":"positive","sentiment_score":0.37678807973861694},{"text":"You have called Bendigo and District Aboriginal Properties. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the Daphne main reception. You're speaking with Crystal. Yes, dear. To Jennifer Sorry. Say that again? Oh, I'm looking for Jennifer Jennifer Ranson from IT. And and who have I got on the phone? I'm sorry? Who am I speaking with? Who? Mary from Vigilance AI. Alright. Just Alright. one Just moment. one Okay? more minute. Second. Just a second. Thank you. There","start_word":94,"end_word":193,"sentiment":"neutral","sentiment_score":-0.03202266991138458}],"average":{"sentiment":"neutral","sentiment_score":0.005026126847899516}}}}