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It's Mike Burns at, Color Bar Care. How are you going? Good. We spoke this morning just with regards to some training we're trying to source off you guys.\n\nAnd you were on about getting the invoice reissued so that we could pay this today, tomorrow. I was just wondering how you're going because I know nothing nothing's come through as such. Yeah. Sure. That'd be great.\n\nThank you. I'm on hold. Hello? Hi. Sorry.\n\nAre you I'm sorry. I'm not are you Alana? Or Alana, so you've just been talking to me, Mike Burns at Coolabah Care, or have I been talking to someone else? Sorry. Yes.\n\nSo we have sent us through that that quote and and an invoice for it, the draft. I'm just saying that we are happy to go ahead, but I appreciate your six week lead time, which is fine. No problem with that. But I'm wondering, can you resend out that invoice as a non draft version today so we can pay it today or tomorrow and prepare that this financial year? Yep.\n\nAlright. And that can come today or tomorrow, the invoice, and we can make a payment? Brilliant. Fantastic. Thanks for your help.\n\nNo. That's it. Thanks. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Ali, hi.","start":8.4,"end":8.8,"sentiment":"neutral","sentiment_score":0.14476176351308823},{"text":"It's Mike Burns at, Color Bar Care.","start":8.8,"end":10.88,"sentiment":"neutral","sentiment_score":0.17125547570841654},{"text":"How are you going?","start":10.88,"end":11.78,"sentiment":"neutral","sentiment_score":0.20036663487553596},{"text":"Good.","start":13.775,"end":14.175,"sentiment":"neutral","sentiment_score":0.247674822807312},{"text":"We spoke this morning just with regards to some training we're trying to source off you guys.","start":14.175,"end":19.475,"sentiment":"neutral","sentiment_score":0.043679089668919056}],"sentiment":"neutral","sentiment_score":0.10580637882794103,"num_words":31,"start":8.4,"end":19.475},{"sentences":[{"text":"And you were on about getting the invoice reissued so that we could pay this today, tomorrow.","start":20.975,"end":27.875,"sentiment":"neutral","sentiment_score":0.01628942897214609},{"text":"I 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Ali speaking. Good. Thanks. How are you? Mhmm. Yep. Okay. I passed that one on to your account manager, but I can pop you on to her if she's available. Yeah. Easy, easy. I'll just pop you on a brief hold, and then I'll go get her if she's available. Okay? Thanks, Mike. Maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks. Hello. Luna speaking. Hi. Yes. Yes. Speaking. Oh, hi. Hi. Yes. I no. I'm sorry. I I've been through it once. Yes. No. We've definitely been speaking about some training. Pardon me? Yes. Okay. Yeah. Look. That shouldn't be a problem at all. Leave that one with me. I'll just get that quote approved on my end. That way, it removes that draft watermark. And then what I'll do is I'll send you through a DocuSign once that's done. If you can just electronically sign the quote, we can then have that all finalized and have that that invoice sent through to you. Yes. So leave that on with me. I'll pop it through for approval now. And then as soon as that's done, I'll get everything sent through to you ASAP so we can have it finalized. Not a problem at all. Was there anything else I could help with in the meantime? No. Perfect. Not a problem at all. Talk soon. 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Ali speaking. Good. Thanks. How are you?\n\nMhmm. Yep. Okay. I passed that one on to your account manager, but I can pop you on to her if she's available. Yeah.\n\nEasy, easy. I'll just pop you on a brief hold, and then I'll go get her if she's available. Okay? Thanks, Mike. Maintenance software.\n\nHere at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, mine sites, resorts, theme parks. Hello. Luna speaking. Hi.\n\nYes. Yes. Speaking. Oh, hi. Hi.\n\nYes. I no. I'm sorry. I I've been through it once. Yes.\n\nNo. We've definitely been speaking about some training. Pardon me? Yes. Okay.\n\nYeah. Look. That shouldn't be a problem at all. Leave that one with me. I'll just get that quote approved on my end.\n\nThat way, it removes that draft watermark. And then what I'll do is I'll send you through a DocuSign once that's done. If you can just electronically sign the quote, we can then have that all finalized and have that that invoice sent through to you. Yes. So leave that on with me.\n\nI'll pop it through for approval now. And then as soon as that's done, I'll get everything sent through to you ASAP so we can have it finalized. Not a problem at all. Was there anything else I could help with in the meantime? No.\n\nPerfect. Not a problem at all. Talk soon. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Thanks for calling Next.","start":2.96,"end":6.72,"sentiment":"positive","sentiment_score":0.37456706166267395},{"text":"Ali speaking.","start":6.72,"end":7.54,"sentiment":"neutral","sentiment_score":0.18640714138746262},{"text":"Good.","start":12.175,"end":12.415,"sentiment":"positive","sentiment_score":0.4872309565544128},{"text":"Thanks.","start":12.415,"end":12.575001,"sentiment":"positive","sentiment_score":0.51024329662323},{"text":"How are 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Ali speaking.\n\nChannel 0: Ali, hi. It's Mike Burns at, Color Bar Care. How are you going?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: Good. We spoke this morning just with regards to some training we're trying to source off you guys. And you were on about getting the invoice reissued so that we could pay this today, tomorrow.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: I was just wondering how you're going because I know nothing nothing's come through as such.\n\nChannel 1: Okay. I passed that one on to your account manager, but I can pop you on to her if she's available.\n\nChannel 0: Yeah. Sure. That'd be great.\n\nChannel 1: Yeah. Easy, easy. I'll just pop you on a brief hold, and then I'll go get her if she's available. Okay?\n\nChannel 0: Thank you.\n\nChannel 1: Thanks, Mike. Maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality,\n\nChannel 0: I'm on hold.\n\nChannel 1: mine sites, resorts, theme parks. Hello. Luna speaking.\n\nChannel 0: Hello?\n\nChannel 1: Hi.\n\nChannel 0: Hi. Sorry. Are you I'm sorry. I'm not are you Alana? Or\n\nChannel 1: Yes. Yes. Speaking.\n\nChannel 0: Alana, so you've just been talking to me, Mike Burns at Coolabah Care,\n\nChannel 1: Oh,\n\nChannel 0: or have\n\nChannel 1: hi. Hi.\n\nChannel 0: I been\n\nChannel 1: Yes.\n\nChannel 0: talking to someone else? Sorry.\n\nChannel 1: I no. I'm sorry. I I've been through it once. Yes. No.\n\nWe've definitely been speaking about some training.\n\nChannel 0: Yes. So we have sent us through that that quote and and an invoice\n\nChannel 1: Pardon\n\nChannel 0: for it, the draft.\n\nChannel 1: me? Yes.\n\nChannel 0: I'm just saying that we are happy to go ahead,\n\nChannel 1: Okay.\n\nChannel 0: but I appreciate your six week lead time, which is fine. No problem with that. But I'm wondering, can you resend out that invoice as a non draft version today so we can pay it today or tomorrow and prepare that this financial year?\n\nChannel 1: Yeah. Look. That shouldn't be a problem at all. Leave that one with me. I'll just get that quote approved on my end.\n\nThat way, it removes that draft watermark. And then what I'll do is I'll send you through a DocuSign once that's done. If you can just\n\nChannel 0: Yep.\n\nChannel 1: electronically sign the quote, we can then have that all finalized and have that that invoice sent\n\nChannel 0: Alright. And\n\nChannel 1: through\n\nChannel 0: that can come today or tomorrow, the invoice,\n\nChannel 1: to\n\nChannel 0: and we can make a payment?\n\nChannel 1: you. Yes. So leave that on with me. I'll pop it through for approval now. And then as soon as that's done, I'll get everything sent through to you ASAP so we can have it finalized.\n\nChannel 0: Brilliant. Fantastic. Thanks for your help.\n\nChannel 1: Not a problem at all. Was there anything else I could help with in the meantime?\n\nChannel 0: No. That's it. Thanks.\n\nChannel 1: No. Perfect. Not a problem at all. Talk soon.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Thanks for calling Next.","start":2.96,"end":6.72,"sentiment":"positive","sentiment_score":0.37456706166267395},{"text":"Ali speaking.","start":6.72,"end":7.54,"sentiment":"neutral","sentiment_score":0.18640714138746262}],"sentiment":"neutral","sentiment_score":0.3275270815938711,"channel":1,"num_words":8,"start":2.96,"end":7.54},{"sentences":[{"text":"Ali, hi.","start":8.4,"end":8.8,"sentiment":"neutral","sentiment_score":0.14476176351308823},{"text":"It's Mike Burns at, Color Bar Care.","start":8.8,"end":10.88,"sentiment":"neutral","sentiment_score":0.17125547570841654},{"text":"How are you 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it removes that draft watermark.","start":142.03,"end":144.13,"sentiment":"neutral","sentiment_score":0.14022907721144812},{"text":"And then what I'll do is I'll send you through a DocuSign once that's done.","start":144.59,"end":148.11,"sentiment":"neutral","sentiment_score":0.18316465616226196},{"text":"If you can just","start":148.11,"end":148.75,"sentiment":"neutral","sentiment_score":0.16563104093074799}],"sentiment":"neutral","sentiment_score":0.16890759794757917,"channel":1,"num_words":26,"start":142.03,"end":148.75},{"sentences":[{"text":"Yep.","start":148.59999,"end":149.09999,"sentiment":"neutral","sentiment_score":0.12248814105987547}],"sentiment":"neutral","sentiment_score":0.12248814105987547,"channel":0,"num_words":1,"start":148.59999,"end":149.09999},{"sentences":[{"text":"electronically sign the quote, we can then have that all finalized and have that that invoice 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Ali confirms that they have sent a quote and invoice to Mike, and that Mike can pay it today or tomorrow to prepare for the financial year. Ali also asks Mike to resend the invoice as a non draft version and promises to send it through an DocuSign once it's done."},"intents":{"segments":[{"text":"We spoke this morning just with regards to some training we're trying to source off you guys. And you were on about getting the invoice reissued so that we could pay this today, tomorrow.","start_word":27,"end_word":60,"intents":[{"intent":"Reissue invoice","confidence_score":0.4790495}]},{"text":"I passed that one on to your account manager, but I can pop you on to her if she's available. 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Look.","start_word":302,"end_word":332,"intents":[{"intent":"Resend invoice","confidence_score":0.525499}]},{"text":"I'll just get that quote approved on my end. That way, it removes that draft watermark. And then what I'll do is I'll send you through a DocuSign once that's done. If you can just Yep. electronically sign the quote, we can then have that all finalized and have that that invoice sent Alright.","start_word":345,"end_word":398,"intents":[{"intent":"Approve quote","confidence_score":0.0035669152}]}]},"sentiments":{"segments":[{"text":"Welcome to Thanks for calling Next.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3820546269416809},{"text":"Ali speaking. Ali, hi. It's Mike Burns at, Color Bar Care. How are you going?","start_word":6,"end_word":20,"sentiment":"neutral","sentiment_score":0.17095598578453064},{"text":"Good. Thanks.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.4987371265888214},{"text":"How are you? Good. We spoke this morning just with regards to some training we're trying to source off you guys. And you were on about getting the invoice reissued so that we could pay this today, tomorrow. Mhmm. Yep. I was just wondering how you're going because I know nothing nothing's come through as such. Okay. I passed that one on to your account manager, but I can pop you on to her if she's available. Yeah. Sure.","start_word":23,"end_word":101,"sentiment":"neutral","sentiment_score":0.003307145554572344},{"text":"That'd be great.","start_word":102,"end_word":104,"sentiment":"positive","sentiment_score":0.453730434179306},{"text":"Yeah.","start_word":105,"end_word":105,"sentiment":"neutral","sentiment_score":0.2906935513019562},{"text":"Easy, easy.","start_word":106,"end_word":107,"sentiment":"positive","sentiment_score":0.37988123297691345},{"text":"I'll just pop you on a brief hold, and then I'll go get her if she's available. Okay?","start_word":108,"end_word":125,"sentiment":"neutral","sentiment_score":0.16151782870292664},{"text":"Thank you.","start_word":126,"end_word":127,"sentiment":"positive","sentiment_score":0.34687620401382446},{"text":"Thanks, Mike. Maintenance software. Here at MEX, we specialize in assisting asset intensive companies to track assets, parts, labor, whilst also managing their workload through our robust computerized maintenance management system. Since 1993, MEX has been integrated throughout many business sectors and is utilized by over 12,000 users worldwide across various industries, including hospitality, I'm on hold. mine sites, resorts, theme parks. Hello. Luna speaking. Hello? Hi. Hi. Sorry. Are you I'm sorry. I'm not are you Alana? Or Yes. Yes. Speaking. Alana, so you've just been talking to me, Mike Burns at Coolabah Care, Oh, or have hi. Hi. I been Yes. talking to someone else? Sorry. I no. I'm sorry. I I've been through it once. Yes. No. We've definitely been speaking about some training. Yes. So we have sent us through that that quote and and an invoice Pardon for it, the draft. me? Yes.","start_word":128,"end_word":275,"sentiment":"neutral","sentiment_score":0.03686879015829716},{"text":"I'm just saying that we are happy to go ahead, Okay. but I appreciate your six week lead time, which is fine.","start_word":276,"end_word":297,"sentiment":"positive","sentiment_score":0.34006884694099426},{"text":"No problem with that. But I'm wondering, can you resend out that invoice as a non draft version today so we can pay it today or tomorrow and prepare that this financial year? Yeah. Look. That shouldn't be a problem at all. Leave that one with me. I'll just get that quote approved on my end. That way, it removes that draft watermark. And then what I'll do is I'll send you through a DocuSign once that's done. If you can just Yep. electronically sign the quote, we can then have that all finalized and have that that invoice sent Alright. And through that can come today or tomorrow, the invoice, to and we can make a payment? you. Yes. So leave that on with me. I'll pop it through for approval now. And then as soon as that's done, I'll get everything sent through to you ASAP so we can have it finalized.","start_word":298,"end_word":451,"sentiment":"neutral","sentiment_score":0.1688589304685593},{"text":"Brilliant. Fantastic. Thanks for your help.","start_word":452,"end_word":457,"sentiment":"positive","sentiment_score":0.6937422156333923},{"text":"Not a problem at all. Was there anything else I could help with in the meantime? No. That's it. Thanks. No. Perfect. Not a problem at all. 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